I was traveling from PA to NC. My breakfast stop was planned for Charleston, WV. Id been looking for a Nissan Rouge for my next vehicle. A random glance while driving through town, brought me to this dealership. A smooth, fast and friendly car trade ensued. I was in and out in and back on the road in no time, driving a spotless black beauty. Thanks for a great dealership experience!

My service advisor was amazing! He kept me up to date on the status of my vehicle and the team had my car ready ahead of schedule. This team is wonderful, makes getting car serviced super easy

Professional, honest, helpful (no having to go to DMV) they take care of it. Scottie and team are attentive and courteous not to mention a crystal clean showroom with flat screen and complimentary beverages while you wait this is my third car with Moses. Also from past experience the service department is always exceeding my expectations.

This was the best dealership we’ve ever worked with buying a vehicle. They stayed after hours to work with us. They made the paperwork a breeze. It was a great experience working with Jarod and all other employees who helped us along the way. We highly recommend.

Jay, the salesman, was GREAT. He approached me as soon as I arrived on the lot. He listened to what I was saying and did everything he could to find exactly what I wanted. He was persistent in reaching out to me letting me know he was still pursuing the vehicle I wanted.The entire MOSES team was very nice, welcoming, very social and helpful. Those guys have a great sense of humor and provide wonderful customer service.I highly recommend MOSES Downtown Charleston.

We were able to make a deal over the phone because we are two and a half hours from the dealership. TJ was our salesman, and he was respectful and very informative. The entire process was smooth. Thank you again.Chris and Claudia

This shop is set up for efficiency and customer comfort/satisfaction. And it is as clean as my living room. The staff is second to none - courteous and accommodating. I could get my truck serviced in my hometown and save myself the hour drive but you leave Moses knowing it was worth the trip.

Exceptional service, especially by customer service representative Greg, whose always taken care of my vehicle above and beyond, and is always very professional, courteous and polite. And the service costs (oil change) are very reasonable.

My sister in law just purchased a vehicle from this company, and just seeing how they have lied to her, and led her on I know that I could never do business here. If you are thinking about buying here I would urge you to not take their word for anything, or have a record of the lies they tell you just to make a sale. If they promise to fix something, or deliver a vehicle to you after the purchase be cautious.

Top notch service and just very dependable and professional. I have worked with them several years now and I have not had a negative experience. Great place to buy a car and great place to get your vehicle serviced. Highly recommended!

Always get professional service and friendly staff. Quality workmanship and competitive prices.

I’m a little upset about how they treated us compared to the other people who came in. We were told on the phone one thing, and after a four hour drive, Lance….who we had to call the dealership for the name because he had never even offered to introduce himself….told us something else. They never took any of info they told us to bring in. It was as though they were more focused on the people who didn’t look like they had just come off of 12 hour shifts like we did and just wanted us to leave. We felt very ostracized and unwelcome. I left feeling more sad about how much they catered the couple behind us but rushed us to get us to leave than not getting to trade my car in.

Great people to deal with. Sales rep Lance Coleman is the best down to earth low pressure sales there is. We are very happy with Moses GMC. Bought 3 new vehicles there before.

I had a transmission issue and they got me in and fixed it so quick! Explained what they did when I had questions. The process was extremely streamlined and stress free!

ALL THE PEOPLE I DEALT WITH WERE INFORMATIVE AND VERY NICE.

Went in for a check engine light, I knew it was a glow plug made a appointment dropped of in the morning called me it was ready the same day, warranty covered all cost would definitely do business with them again

Great place to buy a car! They ALL were very respectful! I also was treated with great courtesy. My sales person, Tim Bondurant, did a fabulous job of quickly getting everything done so I could walk out with my 2019 4Runner!

I brought my 2020 GMC Terrain in for the first oil change. The oil was over filled by at least 1/2 Qt. The washer reservoir was not filled. So much for good service. I’m doubting that I will return……

My family and I were making a trip from Ohio to South Carolina when we started experiencing transmission problems on a 2019 Buick Enclave so we stopped to try to get some help at the service department. Talked to the guy who sits at the first desk inside the garage was completely rude and blew me off and offered no help, thank goodness I was traveling with a GM car salesman who called his dealership and they set me up with a dealership when we get to our destination. I do not recommend this dealership or their service department. I will definitely be calling GM on the poor treatment of this customer.

Great experience! My sales rep (Jared Hoylman) communicated well and stayed on top of all issues. They did not have the car that I wanted on the lot but located it quickly. Love my new Acadia.

Had my car in for diagnosing a problem with my engine and they told me my turbo was bad. Two days later they say piston rings are bad and turbo is fine. Took them four days to look at compression on my cylinders. Not to pleased with the service. I will say that most of the employees are very nice and helpful.

I brought my 2002 Buick Rendezvous in without an appointment as the car died and would not restart. The car did start at the shop then later the problem recurred. No code was identified and the car started fine in the shop. So the problem was an intermittent problem that could not be tracked down. The mechanic was careful not to throw parts at the problem which I appreciated. I drove the car home after a week. And I bought a new battery, new side posts to start with along with a portable jump start system. So far so good. The shop made a good effort on an old car which I appreciate.

They were a very pleasant team. They handled my service and waived the diagnostic fee due to me using Moses to get the job done. That was great because diagnostic can be pricey

If you looking for a new vehicle def give Moses Downtown a look. Great service and deals. Jay Palmer was a pleasure to deal with

I really liked the young man who sold me my SUV. Very personable.

Greg in service Buick department always help me out. He goes way beyond service to help me in anything I need. He explain things very clearly and gives you option. I really appreciate that.

Pro:Provide reasonable offers for trade-ins. Friendly professional salesman and other staff.Con:Should have available more snack and water items for waiting customers, especially while water fountains are off limits during Covid restriction(s).

I got ripped off $1000 bucks because my rotors were bad and they wouldnt pass my inspection without replacing them. The rotors were fine I just needed new break pads.

Wanted to update my review...Moses had me bring back my vehicle and the director apologized for the technicians behavior. They treated me really good and even gave me a loaner for the day. I know we all make mistakes. I am appreciative that they owned up for the mistake rather than just ignoring it.There was a noise my car was making. I took it in the shop and the service tech did something but did not fix the problem. I went back in and talked to the service advisor and he apologized immediately and said he would get the service tech. The service tech came out and very abruptly started telling me he couldn’t hear the noise. I told him it is making it now if he could look at it. He started rudely saying I have too much stuff in my door. I asked for the service director because I have felt with him previously on a misunderstanding on my part about charges previously.I had gum in the side of my door that was not making any noise, but if I did really have my door stuffed with things why would you even make that statement. That shows customer service is lacking.When Jason the service director came out I asked him if he could take a ride with me to listen to my car. Which he graciously said yes. We drove down the street so he could hear the noise. He could hear it as it made it anytime there was a bump or uneven road. He told me to bring it back in the following week because they didn’t have time to dedicate to it this week. Jason said he would ride with the tech to figure out the issue.Today I got a survey and I gave them a one. It was followed up with a reply that said they were sorry I could only give them a one out of 5. The tech is deaf in one ear.Original post.....I hate the tech is deaf, but does that give the tech the right to be rude and say I have too many things in my door.The service tech Jackie was so great and always is. I would give him the highest grade possible.I would give Jason the director a high score, even though the techs represent him.The service tech has cause me to give a low score. People should not be mistreated. Customer service was lacking tremendously and no real apology was given to me other than saying sorry the tech is deaf. So I’m guessing it’s my fault and I should have chosen a vehicle or a brand that would have never had problems. I wish there were more GMC service centers in our state that really treated a customer like they are a top priority. I work in a hospital and the customer is our top priority. Guess that’s not the same at Moses.

Fast and friendly. Made truck buying easy.

I was very upset that my vehicle sat on your property nearly a week before and estimate was even completed and it took me contacting my insurance to call the body shop before anything was done. They had the estimate that evening talk about frustrating. Then no one ever contacted me to give me any updates whatsoever on my vehicle I had to call and ask and every time I called they acted like I was annoying them etc. my vehicle was in your possession for a month!!! All while I was being told it would be done a certain date and it was pushed back four times!

Great job dependable professional mechanics they go over everything dealing with my truck that’s why I’ll always take my vehicle to this or any other GMC Dealership

My salesman was knowledgeable and not pushy. Sold me the car and I had no intention of buying anything that day.

Super fast and friendly service

I had an incident with certain people that would not help me getting my down payment on a car back for 3 weeks. I tried contacting multiple people about it and finally a man named David fields was able to assist me in the return of my money.

The only issue is that it seemed to take too long. 1 1/2 hours for oil change and tire rotation is too long.

Was never at your dealership, how did you get my e-mail address ?

Loved doing business with Moses. Very happy! Our saleswomen, Alley was the best. Great salesperson! Anybody needing a salesperson, she’s the one! Thank you Alley for making it a pleasure buying from Moses! 5 stars! Thank you. Roger and Jaye Kirk

We worked with Tim Bondurant, David Fields, and Les Belcher. They did an amazing job! This was one of the very easiest car purchases we have ever made. They were honest, fair, and accommodating.

I found the vehicle I wanted on the Web Site. Showed up around 10:30 spoke with the salesman Jeremy Bird and sales manager David Fields and had purchased the truck by lunchtime. Quick and easy!!! Totally satisfied with the whole experience plus they delivered the freshly detailed tuck with a full tank of gas to my office by 3:00.

Jared took really good care of us during our truck buying experience. We ordered a truck and are very happy with it and the whole process.

Dont be here. Service advisors and their manager are sleezy and without integrity. Theyre sole purpose is to get money from you, not serve customers. They do not have your best interests in mind.

While traveling through Charleston, my transmission failed. Moses scheduled to diagnose the problem at 8:30 the following morning. Once they confirmed it was the transmission they were able to replace it by 2:30 that same day. I would highly recommend Moses service department.

Could not ask for a more friendly and helpful bunch of people thanks again

Jacob Skinner worked very hard finding a truck that was very close to exactly what I wanted. I am sorry thAt he got sick before we finalized the deal, but Lance stepped in and provided the help we needed. The only problem was a day later the check engine light came on in the truck. Again, Moses came through and made an quick appointment to check it out.

The salesman (Tim) was nice, friendly and helpful. The problem is my brand new GMC Sierra broke down 12 hours after I got it home with 70 miles on it. It broke down on a Saturday at 4pm. When I called, “Derek” said I could not get a loaner until Monday, so I was stranded at home for the weekend after paying 40k for a vehicle.

I have always dreamed of owning a luxury car

It was definitely a long drive to go pick up my new vehicle but still a good place to go really enjoyed the people very nice.

Jared and Mr fields are awesome at what they do.

Best service ever they are fast and polite.

Staff was friendly, vehicle was ready ahead of schedule and ready to pick-up when I arrived.

I’ve had over $6500 in repairs at the dealership, several warranty issues (oil leak, exhaust, windshield wipers, o2 sensors, etc.) and over $3,000 in repairs from other car repair companies. The GMC should not be called professional grade unless it means you spend a significant amount of time using rental car companies, dealing with GM, etc.

Very pleased. Very professional.

It was super very friendly couldn’t ask for better people to work with

We always receive friendly, professional and courteous service.

Work completed at promised time cashier had keys and paper work ready - very satisficed with quality and staff was very friendly

Friendly staff and they are following COVID protocols for safety of customers.

Prompt, courteous, professional service. Car was fixed when promised and shuttle service was excellent!

The guys took the time to explain to me all the different issues with my vehicle and did not pressure me into getting the work done at this time.

My salesman was extremely helpful and knowledgeable about the truck I was looking at!

Great customer service!!!

Clean, professionalism is quite apparent, employees do a thorough job, at least all the ones I encountered. I was treated very well.

I called Monday afternoon; by Tuesday morning at 9:00 am I had my vehicle delivered to my workplace. Smooth easy to deal and talk to. I highly recommend buying from Moses!!!

My advisor Greg was very courteous and quick to get my vehicle serviced and me on my way.

The scheduling is easy. I had scheduled for a drop off appointment and I was given updates throughout the day until my car was ready to pick up

Worst sales experience I’ve ever had. Even had them run credit for nothing since Jacob had us assuming he had confirmed numbers with manager. What’s the point of a salesman if not going to be held accountable. Ended up trying to finance 2000$ over what’s was agreed upon. Beware if you go to make sure numbers are truly from management before wasting time!!

Jacob Skinner made the buying experience quick and very easy. I will come back the next time I am in the market for a vehicle!!!!

Everyone was really nice. I have told so many people about my experience, how easy it was and how fast they worked to get me the deal that I wanted and could afford. Ranson Ward was great and treated me so nice and done everything he could to get me in the SUV I wanted. Derrick Griffith the Business Manager at Moses on Washington Street also went out of his way to get me the Beautiful SUV I wanted. I thank everyone at Moses on Washington Street for making me feel welcome and I am so thrilled with my New Car!!!!!Thank YouDebra Jean Coleman

Excellent service. Great place to buy your next car.

Its was ok..

Fast and efficient

Went there for an inspection sticker and oil change, was charged for the labor and received a rejected sticker because of the vehicles tires. There was no courtesy warning before stripping the old inspection sticker off my vehicle which is the last thing you do after performing the inspection. It takes a few seconds to check the tires which should be the first thing you do during the inspection because of how fast and easy it is to check them. But i was charged for the labor of the inspection. They should had stopped the inspection after seeing that the tires needed replaced which would have been a few seconds into the inspection. There was no reason to have charged me 11 dollars and then ripping my sticker out of my window. They didnt have to do that, they could have let me know first. Now there just trying to hide behind saying that its the law and they have to do that. Thats baloney. I know thats convenient because it helps there business because your more apt to buy tires from them. well i refused tires and took the rejected sticker out of my window and went somewhere else the next day and got a inspection sticker with those very same tires on my vehicle, then turned around and bought some tires cheaper somewhere else. But the difference is not that the tires were cheaper but i have as much time as i need to put them on whenever Im good and ready and not have to worry about a inspection sticker.

Quick and easy drop off and pick up.

Great service, timely service. Technician came out and explained what was wrong with my truck.

Seemed to have a “don’t care” attitude. Said they could not duplicate the issue & I could take the car to another repair shop. No checking into cause of front end vibration or creaking was done. VERY DISAPPOINTED WITH THE SERVICE!

Excellent, efficient service.

When I first bought the car, it was nothing but a great experience. However, receiving assistance after buying the car was like pulling teeth. When I made the deal, it was listed that the mirrors would be replaced with new ones, as the paint had been completely stripped off of them. I had the choice of replacing the mirrors or receiving money off. I chose the mirrors. After a month, I drive from Morgantown to get them replaced, and they are a completely different color. I drive back a week later and finally have them replaced, but the dealer kept telling me that Moses is paying for this to be done. No, it was part of the deal so I technically paid for mirror caps to be painted. Now, a month later, my car has broken down on the side of the road in a different state. The engine, ABS, and other lights appeared on my dash as my car is shaking down the road. 4 months after buying my car, it will be a costly repair according to the garage. It wont go up hills, wont go faster than 40 MPH, and shakes like nothing I have ever seen; therefore it is not drivable. The manager (Dave) and salesman were nice, but the entire operation is just a mess. Lets just say I am ashamed to have the Moses sticker on the back of my car and would recommend somewhere else from now on.

Drove from NC to look at a 2017 Sierra with 20,000 miles on it. Upon arriving I see the beautiful white Sierra sitting in the lot. Truck looked mint inside and out. Just so happened I looked underneath and nothing but rust. Looked like it had been stranded on myrtle beach for months. Funny thing is they had it priced like it was in great condition. The salesmen has the balls to say “oh that can be pressure washed off.” I see it’s not on the website anymore so I hate to see someone took the bait. Beware of this place.

I had a great experience, staff was polite, service was quick and reliable

From Mike to Greg to Bill everyone showed much respect and attention to fixing my GMC Denali. They went the extra mile and had numerous technicians take a ride in my car to pin point exactly what the problem was. I also want to thank the two courtesy drivers.. They make it easy and always provide great conversation to and from.

Have never had a bad experience, always nice....

The GM David Fields took good care of us. They were slightly understaffed due to COVID but they made sure we always had someone taking care of us.

Greg and the rest of his team were friendly, efficient and respectful, as always!

Moses was great didnt hide any fees and was helpful the whole time

GMC Service is Top Notch! They do things right and will take good care of you.

Great people, great dealership.

My 2012 GMC Terrain is the first vehicle bought from Moses. The service there is excellent! I am not really too happy with the Terrain and its too soon to trade but wouldnt hesitate to buy another make vehicle there since I have been treated professionally and no problems with the service department. They have been wonderful. This is important to me and will keep all this in mind when time to purchase another one. I definitely recommend Moses.

Salesman are extremely helpful. They cant push vehicles down hour throat they will tell u the truth about your situation when it comes to getting g a loan. All together a great place go buy a car.

Wow the waiting area is exceptionally clean, the maintenance area is as well. So I watched ESPN and treated myself to a cup of coffee fresh out the keurig.

Excellent service department. Never a hassle, always helpful. Greg is so professional and friendly at the same time. Thanks.

Body shop did an outstanding job with my Acura. Two weeks like they said. They are about their business in the only 2 story bodyshop I have ever seen.

Brother in law bought a new car in Dec. 9 mths. later passed away, Moses said they would buy the car back since it only had 1300 miles on it - just $9000 less!!! I understand making a profit, but a $9000 profit on a deceased mans family?Extremely disappointed.

I originally inquired about a vehicle through their website and received a quick response! I worked with Lance for the majority of the time and it was a phenomenal experience. He made the process efficient and painless. I ended up driving 4 hours from out-of-state to pick up my 2016 Ford F-150 SuperCrew 4x4 Platinum. While there, the entire staff was friendly and welcoming too! This is my 9th vehicle I’ve owned and this was the best car buying experience. Thank you Lance and Moses Cadillac Buick GMC staff members!

I was very satisfied with my experience in dealing with Moses of Charleston and their staff. The salesperson Blake and the finance manager David were both very friendly and attentive to my needs in finding me exactly what I wanted. This was my first new vehicle, and I absolutely love my brand new 2014 GMC Sierra! Thank you all for your assistance and I will certainly consider you again for future purchases.Sincerely,Jonathan Crouch

Purchased a car there at a reasonable price, but by the time the warranty stuff was over. It wasnt a great deal anymore. I bit the bullet and purchased anyway since we were expecting a baby, I needed the coverage. Salesman even promised to get something off the baby registry, but he never did. Only thing to improve my ranking for them now is the service shop. With great warranty services, it may just be worth it...

Everyone was welcoming and ready to help as soon as I arrived at the dealership Jacob and Amos helped me through the process and got me the car I was looking for. The finance department was wonderful as they took their to search for a lender until they found one. I would recommend this dealership to everyone because they know why they are there. Excellent customer service. Keep up the good work.

I love the people thst work here. The mechanic Devin was very nice and knows his stuff.

Had a couple of recalls and needed a tire rotation. Used the App to schedule everything and the Moses team took great care of me when I arrived and called me the minute everything was complete.Well taken care of!

Shameless brag alert: As someone that has worked in sales and loved it I know that it is challenging trying to match all a variety of wants with the most logical choice for your family and your budget. I recommend working with a knowledgeable salesman that loves people and what they do. My boyfriend Ryan Gilleran comes home every night excited to tell me about how he helped his clients. I am proud to say the people that he works with feel the same.

I purchased my first brand new vehicle in April 2014. The salesman and finance department were both amazingly helpful. I absolutely love my 2014 GMC Terrain. In the 3 months I have had it, I have already put 6,000 miles on it so it required the first maintenance. I easily scheduled the maintenance online, received a reminder phone call and when I dropped it off I was very pleased with the staff. They gave me a ride to my work and confirmed when it was done. I was surprised to find a shiny clean vehicle when I picked it up as well!! Very pleased with Moses Downtown!!!! I highly recommend!!