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Hendrick Lexus Charleston
2424 Savannah Hwy, Charleston, SC 29414, United States
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Hendrick Lexus Charleston
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La
Review №1

First and foremost I want to thank Hendrick Lexus of Charleston for one of my best car buying experiences I ever had!!! When I came in I was just looking, but walked out with a new car all thanks to the amazing Wilbur Wiggins. He was a very excellent and awesome sales consultant. He took the time to show me all of my options that I was looking for. He also was very patient with me during the whole car buying process. He exceeded my expectations! Through out the process there was always “Good news and GREAT news” as Wilbur says and there was. Also I would like to thank everyone who helped me in the Hendrick Lexus of Charleston dealership. My family has always spoken very highly of Wilbur and how excellent he is. My whole family has purchased vehicles with Wilbur. I will definitely recommend family and friends to him as well. Thanks again Wilbur for the most amazing car buying experience I have ever had and welcoming me to the Lexus family!!!

Ke
Review №2

My sales person, Wilbur Wiggins was great!!He was very knowledgeable about his product and very professional in his presentation. We need more people like this in the customer service arena. He took his time to educate me about the product he sold and endorsed.The entire team of associates worked diligently to get me in the car, inspected, and detailed it and put the keys in my hand. Thank you Kevin, sales manager, and Eric for making sure the car was clean out the door.

Ta
Review №3

Wilbur is by far the best salesperson I’ve ever done business with, I did not go in knowing I was walking out with a vehicle today but I got way more out of this experience than I could have imagined. The team, service, and quality are all outstanding. A++

Ca
Review №4

Wilber Wiggins. Thank you for helping us buy our beautiful new car. You are the best. Thanks for the GIFTS that came along with the sale. Appreciate you getting our window tinting done on the spot. We will do business with you again. Thank you Kaitlyn for the technology assistance!

Ja
Review №5

My experience with Hendricks Lexus was outstanding! Found a car for my daughter and got it all thanks to Wilbur Wiggins! Amazing sales consultant! Helped to make sure the car for my little girl was absolutely perfect before we took it home with new tires and all! Also mentioning master technician Chris for completing the safety inspection and helping out with the tires! Wilbur kept us updated with the car as we waited for the new tires and pickup! Very professional and not like most sales people who just want to sell you something, he’s gonna make sure you have the best of the best and are treated like the best as if he was looking for his own vehicle to purchase. If you’re looking for a car highly recommend Wilbur for your needs as me and my family were not disappointed with our experience!

Sh
Review №6

My experience at Hendrick Lexus  Charleston was outstanding all the way around five stars for sure . My salesman was Ben Gates he was very knowledgeable about the Lexus Ls460 I was interested in and made this whole experience very easy and stress free. From the time I got on the lot Ben greeted me and  assured me  he would help me find the Lexus of my dreams. I will definitely encourage my family and friends to  go see Ben Gates at Hendrick Lexus Charleston  for there auto needs.

Sh
Review №7

I brought my RX 350 in for routine service and hubby decided to walk around and explore the lot. He saw a vehicle and wanted to test drive it.Mr. Wilbur Wiggins was available to assist us and answer any questions we had. The knowledge Mr. Wiggins displayed prompted my hubby into buying his next car.Had it not been for Mr. Wiggins amazing customer service, my husband would not have bought a car today.I would like to thank him for his excellent customer service and support. Now, Im in the market to repurchase another Lexus and Mr. Wiggins will be my advisor.

Da
Review №8

Dawit LI just want to take time to share my experience at Hendrick Lexus specially my sales consultant Wilbur Wiggins. From the first enquire till the delivery of the vehicle was very smooth and transparent. Mr Wiggins, is very friendly and helpful to make the whole process easy and smooth, he is enthusiastic and energetic to help his customers. Definitely, I will refer him for others and he is on my speed dial for future vehicle purchase. Simply he is like Lexus... The most reliable car on the roadThank you Wilbur Wiggins! 5star ++

Le
Review №9

Mr. Wilbur Wiggins is the best! Very helpful and friendly. I highly recommend him if you’re looking to purchase your new car! This is the right place to go and look for Wilbur Wiggins! He helped us throughout the whole process and checked us on our way home to make sure we arrive safely. It was such a great experience doing business with him and to his team!

Ha
Review №10

Huge thanks to Erik Bujtor and the team at Hendrick Lexus of Charleston! This was my first Lexus experience and I have to say, I may have just become a customer for life. Erik was patient, accommodating, and all around a great guy to work with. Who knew that buying a car could actually be enjoyable? I had to be at work by 10 am and even though they were clearly busy they were able to get me in and out with ease. If you are looking for a new or used car in the lowcountry, Erik Bujtor at Lexus of Charleston should be your first call!

Cr
Review №11

Wilbur Wiggins was very determined and consistent with helping me find my perfect Lexus IS 300. He Sent over a few pictures before I got on the lot, When I got there we test drove two Lexus IS. After that there was No more to say. I immediately fell in love with the Black IS Sport. I LOVE Everything about my new car.I will highly recommend him to my family and friends.

H.
Review №12

Due to Covid and distance, my car had not been serviced on time for two years, which included five recall notices--which I had been warned would take an entire day. Tamara not only took me in early for my appointment, she got ALL the recalls corrected AND did the scheduled service done in UNDER FOUR HOURS. Amazing. I am so grateful!

Jo
Review №13

Hands down the best shopping experience Ive had in many years! Wilbur Wiggins sets the bar extremely high when it comes to customer service. He makes comfortable and very natural. Your needs not his! He acts as a consultant helping you find exactly what you say you want. He listens well and communicates very clearly! I highly recommend asking for Wilbur Wiggins any time you pull onto the Lexus of Charleston lot!

Be
Review №14

All I can say is WOW! Erik Bujtor and the team at Lexus of Charleston were amazing. On the next to last day of the month my girlfriend spotted a CPO 2019 Lexus IS300 on the dealerships website and contacted Erik about taking a test drive. He allowed us to come in after she got off work and had the car pulled up front waiting for us when we got there. After looking the car over and taking it for a test drive we told Erik that we would need to think about it overnight. He didnt make us feel pressured to make a decision, nor did he rush us out since they were closing for the night. Naturally, she loved the car and decided to buy it the next day. Despite the fact that it was the last day of the month and they were sure to be super busy all day Erik and the team had us in and out in time for her to be at work by 10am. By far the BEST car buying experience either of us have ever been a part of. I cant say enough about Erik, the Product Specialist, and the Finance Manager at Hendrick Lexus of Charleston. This team is truly world class. Thanks so much!

Co
Review №15

After a couple other tries at different dealerships, I had a wonderful experience at Hendrick Lexus. Terrance was amazing and went above and beyond to provide a wonderful buying experience and get me in my vehicle. Zephyr from Finance was equally wonderful and did whatever it took to get me a great rate and within budget. I feel confident that this vehicle will last my family for years to come. Thanks again for excellent service!!

Tr
Review №16

Wilbur Wiggins in Sales is very personable and professional. He approached me as I waited for 5000 mile service and wanted to know if me or the others waiting needed anything. I found that to be extra special treatment being my first ever experience with Lexus service! I look forward to my next service.

Me
Review №17

This is, hands down, the best car buying experience I’ve ever had in over 50 years of buying cars. Amanda had everything ready when I arrived from Myrtle Beach. I turned over the keys to my trade, filled out some forms in the business office, wrote a check and took a quick tutorial on the newer tech. The entire process was less just over 90 minutes and about 15 minutes of that was the tutorial. If I ever purchase another new Lexus it will be in Charleston.The 2022 RX 450hL is great by the way.

Mi
Review №18

On a recent Friday afternoon, my husband and I arrived at approximately 3 PM to look at the new model RX350 at Hendrick Lexus Charleston. Wilbur Wiggins greeted us promptly and cheerfully. In addition to his knowledge of the vehicle and the dealership he represents, Wilbur is also a student of the world and has a forthright and honest demeanor without brashness or verbosity. I previously purchased a Lexus SUV (2005 RX330) which had served me very well for the better part of 2 decades. I knew that another Lexus was in my future and it became a matter of deciding whether staying in the RX350 lane or moving into a GX460 was a better option. Wilbur helped us sort the pros and cons of each model and ultimately we decided that the RX350L was what would serve us best. I knew that white was my color choice and there happened to be one on the lot…3 miles and equipment that we wanted as well. We drove home with our new vehicle that same day. Looking forward to many years and road trips in our new Lexus. I highly recommend Wilbur Wiggins when you are in the market for a vehicle. Thanks for the swag bag too!

Sh
Review №19

I had a wonderful experience buying my new Lexus NX300. From the moment my salesman, Raymond Rhett, greeted me, I knew I was in good hands. He was so kind and professional. There was no pressure whatsoever. I felt like I was dealing with a friend. The car I wanted wasnt in their inventory yet but they promised it would be delivered soon. It came in sooner than expected, no surprises, no disappointments, nothing went wrong. When I picked it up, Raymond made me feel like royalty. The finance guy Zephyr and the tech gal Maria gave me great service also. This is not my first new car purchase, but by far my best experience. I highly recommend this dealership and Raymond specifically.

Ca
Review №20

Helped my daughter buy a car today. This was my first car buying experience in SC. Terrence was wonderful and so helpful, as was the F&I guy Zephyr. They made us feel comfortable and home!! Made us feel like old friends. Great experience…would highly recommend Hendrick Lexus of Charleston!

Bo
Review №21

We had to have some minor body work done on our recently purchased Lexus, James Le our original salesperson took care of us, had the body work scheduled, provided us a loaner and had someone bring our car to us WHILE we were out of town over 2 hours away. It’s always difficult to not have your vehicle, but James really made it an easy process and kept us informed. We also want to give a big thank you to Andrew Jur in service, he takes care of us every time we bring our car in for service, including this time as well, he always is professional, brings a positive attitude and promptly handles our service issues.

Ro
Review №22

First and foremost I want to thank Hendrick Lexus for giving me the opportunity to purchase my first car. Wilbur Wiggins was a very excellent sales consultant. He welcomed me with open arms and helped me find the right choice for me. I was a little hesitant but Wilbur Wiggins helped me out to put me in the car that I wanted. Wilbur didn’t just sell me a car he humbled me and taught me the right way to do it. I love that there was always good news and GREAT news when he came back from the finance department. Also I would like to thank everyone who helped in the Hendrick Lexus dealership for welcoming me and guiding me in the right way to purchase my first car. Also, thanks to Bryan for setting up the media for my car and showing me stuff about the car I didn’t know. I would also like to thank Mr. Z in the finance department for breaking everything down for me. I’m just blessed to have the opportunity I had to purchase my first car. I will always be thankful for the Hendrick Lexus dealership. And to Mr.Wilbur I’ll be back to for my next car!!

Ch
Review №23

Kathy Harmon, my service representative at Hendrick Lexus of Charleston made this service the most seamless and easy process for me-- from dropping the car off and getting a rental for the day (that only took about 5 minutes) to having my car ready for me to drive away as soon as I arrived- no wait. And of course the car has been serviced wonderfully. Thanks Kathy and your team! Much appreciated.

Sh
Review №24

Wilbur Wiggins gave us excellent customer service! He greeted us and got in touch with the sales representative we had seen earlier. He let us know about the coffee and snacks that were available to us as well. He certainly was a very helpful salesman!! Great job!!!!

Br
Review №25

Joseph and the service Dept. Provided us with a great buying experience.After purchasing our vehicle there was an alignment issue and we brought it back the same week and the nice blonde woman in the service Dept. had us back on the road in the same day.Great experience and quality new and used vehicle selection.

Ja
Review №26

Wilbur Wiggins was very friendly with my momma and easy to work. He was very funny and full of energy he helped her find the PERFECT first time sports Lexus. Now we’re apart of the Lexus family, I can’t Wait to get my own personal Lexus from Wilbur.

Co
Review №27

Even without appointment they were FAST kind and explained the whole process. It really is a pleasure to have your car serviced here. Lexus service goes above and beyond. Highly recommend 👍🏻

An
Review №28

Wilbur Wiggins is outstanding! He took very good care of me. Very informative and explained to me about Lexus and maintenance schedule.He’s customer is absolutely amazing, If you are in the market for a car I mean a good car come to Wilbur!

Be
Review №29

I highly recommend Linda Barry, Sales Consultant, if youre looking to buy a Lexus. I give her 5 Stars. Her service is impeccable and her knowledge of the product is beyond reproach. We love our new car.

sa
Review №30

We know looking for and finding just the Right Car Can be and is a long daunting experience! Buyig a Car is a big investment. When you find it then you need a knowledgeable, patient and Im going to do all I can to make this experience pleasant for you salesperson. Joseph Le was just that person.I had a very pleasant experience @ Hendricks Lexus. JAMES AND JOSEPH took much care in helping me!Thank you, Joseph!!I love my Lexus 300h, (Lexi)

Da
Review №31

Went into Hendrick Lexus on Saturday and knew exactly what I wanted to see! Ben was my sales person and he was super easy to work with. I never felt pushed or pressured to purchase anything and he wasted no time helping me choose the perfect car! My husband and 2 year old son were with me and The Hendrick Lexus staff went out of their way to make sure they were happy and comfortable while they waited! In the end I traded my dusty old Ford in and drove away with a brand new NX 300 F Sport! Thank you Ben and Hendrick Lexus!

An
Review №32

Wilbur Wiggins did a phenomenal job! He was very genuine, and knowledgeable in helping with the purchase of my new car. He knew numbers, facts, and features of all the cars we looked at. Safety was his top priority! I would highly recommend him to anyone looking to purchase a new car from Hendrick Lexus of Charleston.

Ch
Review №33

Two words…BEN GATES! Thank you Ben for NOT being the pushy and rude salesman. Thanks for understanding what I wanted and being patient during the entire process! I definitely felt like a valued customer!! Can’t wait to call you when it’s time to get another Lexus!! 🥰

ki
Review №34

Hendrick Lexus did not disappoint when i was looking for a new car! my dad was helping me look for the perfect Jeep Grand Cherokee for a good minute and we kept looking at dealerships and they were all disappointing me. i almost gave up till i found a beautiful jeep online at Hendrick Lexus i sent it to my dad and he called first thing in the morning so we could go take a look at it! Wilbur Wiggins was the best help with purchasing my jeep very honest and good sales consultant all around! He kept us updated with my car, washed it before we even looked at it and got new tires put on the car for me before i was able to take it home! shoutout to master technician Chris for putting the tires on and completing the safety inspection! I highly recommend stopping by Hendrick Lexus if you’re looking for a car and asking for Wilbur as i believe he won’t disappoint you and have you leaving with the perfect car for you and that it meets all your needs!

Je
Review №35

Chase has been very professional and easy to work with in the service department. He is reliable, has a great desire to please his customers and is great at explaining everything . Hendrick Lexus has always been a quality dealership. I love my car and the service I receive.

ad
Review №36

I purchased my vehicle from Patrick Welsh recently. He was thorough, patient, and answered all of my questions. I especially loved that he spoke to me when I was with my partner since I was the one doing the actual buying. Ive experienced situations where men will speak to my husband and not me when I am the customer. Ladies, youll know what Im talking about- Patrick Welsh is the one to go to at Hendrick Lexus.

Ta
Review №37

John F. Totaro is a super nice person! Very patient and easy to talk to. He spent so much time letting me drive the car and get to know the car. My husband and I bought it! Would definitely recommend him, if you are looking to buy a car!!!!!

La
Review №38

Terrence is very professional and excellent. I am overall satisfied with his customer service. He truly care about the people he served. He got the car me and my husband wanted. Take care of us throughout the process. See Terrance for your next car or Lexus. He will get you right. Tell him Lasaine Johnson sent you.

Ed
Review №39

My vehicle purchase experience with Wilbur Wiggins was exceptional. I have been working with Wilbur to find this particular vehicle for the past few months and though he was not the one to sell it to me he went above and beyond to make that once I did find that vehicle I was asking all the right questions as well ensuring I was prepared for the purchase. Most sales counselors would have given up especially knowing that they would not benefit from the sale but Wilbur did not hesitate to continue helping knowing that fact. Thank you Wilbur my wife and my daughters car will definitely be purchased from you!

Ty
Review №40

Wilbur Wiggins, David Wagoner, and Bryan Fabian all set the bar across the board for a perfect customer experience!!! From the moment I reached out with inquiries, Wilbur, my sales consultant was responsive, extremely knowledgeable, not only about the vehicles, but in walking me through the entire process. His attention to detail and my satisfaction was unparalleled! He went above and beyond in every aspect! David, my finance expert was nothing short of amazing! He worked my numbers to make sure I had the appropriate coverages at the best possible price and made the process really smooth and stress free! Last, but not least Bryan, my tech support made sure before I left off of the lot that I was comfortable, aware and knowledgeable about all the features my vehicle provided. This was the best dealership Ive ever worked with!!! They have outstanding customer service and I highly recommend this dealership!!!! Thanks again guys!

Is
Review №41

Wilbur WigginsIm at Hendrick Lexus of Charleston for my 65000 miles service. I was greeted by Wilbur in the waiting lounge. He was most helpful as I was trying to figure out how to get some coffee from the coffee machine. He was so friendly and polite while explaining how the coffee machine works. He showed an interest in Mt vehicle asking how I like it, how is it performing etc. Wilbur is definitely an asset to the company.Isabella White

Ki
Review №42

Ask for Wilbur Wiggins, he is the best! He is an amazing and energetic person to work with. I received a call to assist with a mutual client whos insured with us and he made the process really smooth. He gave all the information without me requesting. Most of the time when I deal with consultants you have to pry the information out from them, but with Mr. Wiggins he had everything I needed, which made processing the information fast and efficient. Hes thorough and he goes above and beyond for his customers and tries to help as much as possible. Great customer service! And he knows his stuff!

Mi
Review №43

Dealing with Terrance was a breath of fresh air! As a female, I often fear being taken advantage of by Salesmen. Terrance answered all my questions, without my feeling rushed or pressured. I also felt very comfortable with our exchange; as he pointed out things I should consider for long term ownership of a vehicle. I did not purchase a vehicle that day, or the next, as I wanted time to think about all the ways the purchase would impact my overall finances. By the time of purchase, my family and I all felt comfortable with the deal. He made sure I had a great warranty and luxury vehicle within my budget. He even checked on me after a couple weeks to be certain I was pleased with my purchase, and to answer any questions that may have arisen. He was able to help me program in all the “technological stuff” and instruct me on how to use everything. Most people don’t look forward to the process of purchasing a vehicle, but I would not hesitate to recommend Terrance and the staff at Hendrick Lexus of Charleston.

Je
Review №44

My experience at Hendricks Lexus of Charleston was a great one. The first person I spoke with was Amanda. She was very nice and welcoming from the beginning and easy to talk to. Together she and James listened to my concerns and needs and helped me to find the perfect car that I wanted without being too pushy like most cars salesman can be and I really appreciate that. In the end I felt comfortable with my decision and deal that i made. Thanks Amanda and James, you two have made my car buying experience a lot less stressful. I now have my new Lexus and I am loving it!

Pe
Review №45

Everyone I encountered was truly exceptional. I had a complicated transaction...I was trading in two leased cars and buying a third.I initially contacted Lexus of Charleston through their online/email portal. My assigned salesperson was Amanda. She was amazing! She handled all of my scheduled appointments professionally and smoothly and made everything easy.I also worked with Cody regarding the trade values and complicated process of trading two leased vehicles and financing a new one. He was simply fantastic. Gave me very fair trade values and the entire process was smooth. No pressure, no sales tactics....just professional and comfortable.The other thing I noticed is that EVERY employee I encountered seemed genuinely happy. It was an amazing environment that you just dont expect at a car dealership.I cant recommend this dealership and their team highly enough!!Keep up the great work!

Na
Review №46

Mr. Raymond Rhett was my salesperson & he was outstanding!! He has taken care of my mother in the past with her Lexus vehicles. So when it came my time to get a vehicle, there was no doubt where & who I was going to. Mr. Rhett is very knowledgeable about all of the vehicles. He made sure I was completely satisfied with my choice & I definitely am! I am truly appreciative of him and his support. If youre coming to Hendrick Lexus of Charleston, ask for Mr. Rhett and he will definitely take care of you.

Me
Review №47

It was great to see a familiar face when I go to the Lexus dealer. Wilbur was a tremendous help with a situation I had yesterday while I was servicing my vehicle. It is refreshing to find good customer service during these times. Thank you Wilbur you are the best! Always friendly and professional

An
Review №48

Wilbur Wiggins has provided exceptional customer service. Not only during the purchase of our Lexus, but even a year later he is still providing great service. Lexus provides an excellent product. However, customers not only want an excellent product, they also want excellent customer service. It is not a matter of either or, but both and. We have found both in Wilbur!!! He is an asset to Hendricks Lexus.

Jo
Review №49

I would like to thank Mr. Wilbur Wiggins for assisting my wife with the purchase of her new Lexus. Mr. Wiggins initially showed her some of the features of the 2021 ES 350; however, she informed him, she would have to go home and think about it.Low and behold, we both drove away with new vehicles because of Mr. Wiggins excellent customer service and knowledgeability of Lexus vehicles. Thank you so much for making her day!

So
Review №50

My Lexus Certified Sales & Leasing Consultant Wilbur Wiggins did it again.He is my go to guy for my Lexus purchases infact after purchasing my GX 460 from him last year he still to this day calls and checks in in me and my entire family.So today when I looked to add another Lexus to our fleet there is no other Sales Consultant I would ever choose other than Wilbur Wiggins.I called him and let him know what model I was in search for and he immediately said he has my perfect Lexus.I just took delivery of my 2nd. Lexus 2022 ES 350 FSport (Cloudburst Grey)!Its not even 2022 yet and thats what Im driving today with many more years of amazing to come!Thank You Wilbur Wiggins until my 3rd. Lexus you always be our M.V.P.

Te
Review №51

Wilburn Wiggins you are the best! Purchasing my new car with you and your team today was absolutely the best experience ever! It was all a breeze! You have a forever grateful customer and I will definitely purchase with you again. If you’re looking for the best salesman ask for Wilbur Wiggins he’ll take care of you and your family like he did with mines. Today was the best hassle free experience I ever had at a dealership. I am 100% satisfied with my experience and you will be as well. We love our new LS 500 and would tell you to Contact him for a smooth sailing to purchase your new car 🥰

Be
Review №52

The entire experience at Hendrick Lexus was amazing from start to finish, specifically because of Amanda Oberhaus. She was fantastic to work with - extremely prompt in communication, let me go through the sales process on my terms, well-educated on the inventory, and no BS. I’d highly recommend Amanda to friends, family, and strangers.

Ca
Review №53

When it comes to a car buying experience, go see the knowledgeable sales staff at Hendrick Lexus. Their skills are above & beyond. You’ll be treated like a guest in their home. Their personalities are upbeat & friendly. They go the extra mile and offer you gourmet coffee, snacks and more. They even spoil your fur baby. When buying my car, Linda Barry & Bill Lee were outstanding and so helpful. They really know the Lexus product and work hard to find you the perfect dream car. Linda even helped me name my car. Thank you Linda. I absolutely love Lily.

To
Review №54

Wilbur Wiggins was very personable. Very knowledgeable on models. I will not hesitate to reach out to him on my next Lexus purchase!

Ri
Review №55

Great experience at the service center! I was greeted by Tamara who had a genuine interest in my vehicles health and my safety. Shortly after leaving Lexus of Charleston I received a detailed quote of issues that they found as well as a video walk-around from the mechanic. That transparency made me really trust that they were doing a great job. When I picked my car up is had been freshly washed and vacuumed which was a nice surprise.

S.
Review №56

A great buying experience all around for me. LINDA BARRY did a great job shepherding us through the process and getting the RX set up nicely for us to head back to Columbia. I highly recommend Linda and H-L-C.

Ce
Review №57

I would rather deliver a baby than go buy a car! But not anymore due to the experience I had at Hendrick Lexus in Charleston! Even with the dealership undergoing construction the process from start to finish was a breeze. Amanda Oberhaus was our sales consultant. She was prepared for us, we test drove the car and worked out the details in less than an hour. She was very professional and added a special personalized touch to our purchase.Bryan, the technician, went over every detail about the car. He was very patient and answered all of my questions with ease.My last Lexus had 250,000 miles on it. So if I live to buy another I will return to Hendrick Lexus in Charleston!

Ja
Review №58

My experience as always with Lexus of Charleston was fantastic. My sales person Joseph Le was wonderful. He was knowledgeable and very helpful in my search for my car. I greatly appreciated his expertise. I also enjoy working with their finance person Zephyr, just a great person

Ja
Review №59

Erik at the sales department was awesome to work with. My fiance and I spent most of the day running around, and finding little inventory everywhere we went. We were able to find a vehicle that fit our needs, and the finance department was able to answer our questions. Glad that we leased instead of purchased. Definitely recommend.

ve
Review №60

I usually never write a review but with the service and knowledge that I received from Raymond Rhett. I just couldn’t let this day pass without letting him know that he’s such a great inspirational, patient and positive salesman! whom stayed in touch with me during the whole process. I would also like to thank Hendrick Lexus for giving me the opportunity to purchase my Lexus. Also a big shot out to Andrew in the finance department. As well as Kaitlyn Eich for the Technology support. So for your next vehicle purchase please contact Raymond Rhett .

Al
Review №61

We had the pleasure of having Wilbur Wiggins as our salesman. I usually never write a review but with the service we received I just had too. I just had to let everyone know he’s the BEST!! I called to let him know exactly what I was looking for. He stayed in contact during the whole process. Wilbur had everything started before we got to Charleston, once we got there he was there to greet us. We were treated like family and received first class service. I will highly recommend him to all my family and friends. I love my Ls 500 we will definitely buy from him again.

An
Review №62

Wilbur Wiggins is hands down one of the best salespeople I’ve ever encountered. His courteousness, professionalism, and customer service are unparalleled. If you’re looking to purchase a vehicle, look no further than Wilbur!

Di
Review №63

Wilbur Wiggins has been very much helpful in more ways than some. Im a worker working in the lot and during my time there hes been there for the customers as well as the workers. Whether its offering water the us workers, talking to the customers with proper respect and insuring them courtesy in every way, or just greeting everyone with Good morning Maam or Sir, Good Afternoon, may I help you. Hes by far very mindful of how to be the perfect people person. I will adamantly will recommend anyone that I know that is in search of a vehicle to ho see Mr. Wiggins.

Al
Review №64

Working with Mike Graber and Dane Souris was an incredible experience from start to finish. They made the decision process so smooth and easy and answered all of our questions. We were originally considering a few different models and after test driving a few and talking through our needs they helped us pick our dream car. We will definitely be buying another Lexus from these guys. Best in class service and just good people!!

Je
Review №65

First class experience buying from Hendrick Lexus of Charleston. The deal was easily put together thanks to Cody making the numbers work. Cole was very thorough in the test drive and handling of the deal. Andrew was easy to work with on the finance end and Maria was helpful in showing me how the GX460 works. Overall, 5 stars for the experience. I would highly recommend this dealership.

Ni
Review №66

My wife went in to look at a new car. I stayed behind with our 2 year old in the show room. Wilbur Wiggins went above and beyond to show us first class hospitality. He made our wait much more enjoyable. If this Lexus dealership maintains the same level of professionalism that Wilbur does, we will be customers for life. Thank you, Wilbur!

Br
Review №67

Hendrick Lexus of Charleston is an awesome place to purchase or lease a vehicle due to the great customer service and accommodations. Sales staff is top notch like John Totaro was awesome and you don’t feel like a number. 👍👍

Be
Review №68

What a WONDERFUL surprises my son gave me on today. He asked me to pick him up from the Lexus of Charleston Dealership because his truck won’t start. Of course, that was a hoax in order to get me to the dealership. When I got there, he surprised me this this beautiful Eminent White Pearl/Parchment Lexus ES 350. Not only did he Purchased a Lexus for me, he also purchased one for himself, Matador Red/Black Lexus ES 350. I must say that I have the Best Son Ever. I always wanted a Lexus, but didn’t think it was possible for me to have due to circumstances. Thank you, son. I LOVE YOU.Thanks to Mr. Wilbur Wiggins, the wonderful sales consultant at the Lexus of Charleston Dealership. You were very instrumental securing these purchases. I am well pleased with my new car and my son is pleased with the purchase experience he had at your dealership. It was a pleasure doing business with you. BlessingsIf you are in the market for a new car stop by and see Mr. Wilbur Wiggins at Lexus of Charleston. I think you will be well please.

Mi
Review №69

Erik Bujtor did great job helping me find the car that I wanted. Once I got to the dealership. It was a great transaction Thanks Erik. Great Job!

Ra
Review №70

This was my first time purchasing a car and my overall experience was amazing thanks to my wonderful sales consultant Mr. Wilber Wiggins. I informed Mr. Wiggins of the type of car that a wanted and he delivered to me exactly what I had ask for. Mr. Wiggins is very knowledgeable, patient and understanding. If you are looking for a vehicle and truly want a dedicated sales consultant Mr. Wilber Wiggins is that person. I can guarantee you that he will work very hard on your behalf. I am so excited to be part of the Lexus family.

Je
Review №71

You usually must brace yourself prior to going into a car dealership and must prepare yourself mentally for the oncoming “pushy salesmen.” This was not the experience I had with Terrance Middleton. Instead, he was very friendly and did not try to “push” anything on me. He was very helpful, listened to my needs and very accommodating. He is trustworthy and a joy to work with. I am very grateful for him and would recommend him to anyone that is looking to purchase a vehicle.

Jo
Review №72

Thank you so much Hendrick Lexus Charleston. There is a clear correlation of the quality of service here and the fact that you guys are the #1 rated dealer in North America 🇺🇸. Thank you so much for my ES350. Such a beautifully crafted vehicle. The best brand bought from the BEST PLACE. Shoutout to Mr Hendrick, Steve Strickland, Cali Young, Lee Clagett, Cody Goodman, James Le, Steve Weaver, and also David in Finance!

ma
Review №73

Ben Gates was the most perfect sales associate. He stayed late and found the perfect car that exceeded our expectations! Super low mileage and looked brand new! Ben even crocheted us coasters for the car! We highly recommend this dealership

An
Review №74

Wilbur Wiggins is the best Salesman here, always helping me and my family out anyway possible! Definitely go see him

Wi
Review №75

Took my 2009 ES 350 in for service. Kathy Harmon understood the issues right away. Very flexible and knowledgeable.

Br
Review №76

Countless number of times during our sales transaction, my husband and I were told Welcome to the Lexus family! And, indeed, that is exactly what this process felt like...working with family. As someone who works in Customer Service, it was vitally important to ME to work with a Sales Representative that respected my time, my must-haves and my patronage.My Sales Representative, Mr. Raymond Rhett, exceeded my expectations, thoroughly...from his initial call back to ensuring I had every desired feature that was important to me as a mother of young children, to transferring my desired vehicle from another Hendrick location to working with me given my husbands crazy work schedule to safely and securely processing our loan documents to initiating the easiest trade-in Ive ever had to the hand-written thank you card we received in the mail. From start to finish, the process was incredible!With purchasing an older model vehicle, Raymond never, ever made me feel as though my purchase was less than any other. Although I purchased a 2010, he treated me as though I purchased the newest 2022 model off the showroom floor! Truly, we couldnt have asked for a better buying experience with a better Sales Rep.In signing our loan documents, I had the pleasure of working with David Wagoner who was awesome in answering all of my questions and helping ensure we came to warranty terms that worked best for ME! Matt Murphy was amazing in helping set up and explain my technology features before driving away.My new-to-me baby drives like a charm and every time I drive my car, I smile! The customer service and the vehicle was exactly what I wanted. Oddly enough, I cant wait to return to Hendrick Lexus for my regular service intervals just to drop in and tell my family, Hi!

mi
Review №77

Came in for service and left with a new car after getting an appraisal from Teresa for mine and seeing what was available. Erik Bujtor was great to work with - no pressure - knew his stuff! Kaitlyn assisted with technology and Andrew Jur service mgr explained the trade in. Very easy process!

Sh
Review №78

Terrance did an excellent job helping my mom find the perfect car for her. Very professional and knowledgeable!

Da
Review №79

Tay Major is the one you want to work with! He is honest, up front, responsive, values your time, and extremely knowledgeable. I reached out to Tay with a very specific list of options and a strict budget. He was able to meet all of them and within one week. Besides the experience the vehicle has been fantastic and movies up to the expectations. Looking forward to working with Hendrick Lexus again in the future on my next vehicle purchase.

Sh
Review №80

I had a very great experience purchasing my first vehicle from Wilbur Wiggins at Hendrick Lexus. Wilbur treated me like family the moment I called to check the availability on the vehicle. He informed me on everything I needed to know as a first time buyer, I was treated with the upmost respect. When we went on the test drive, he explained every aspect an detail about my new car, to insure that was the one I wanted to purchase. We did a 360 view of the car as well, to show me every aspect of the exterior on the vehicle.I encourage any one who’s looking for a vehicle, to go see Mr. Wilbur Wiggins at Hendrick Lexus on Savannah Hwy, you will not regret it! My experience with him was phenomenal from beginning to end.

As
Review №81

Wilbur Wiggins made my friends experience amazing. He conducted the transaction with enthusiasm and professionalism and gave us the luxury experience you would expect from a Lexus dealer! He had her paperwork ready and made all of us feel comfortable. He even added a big red bow on it for the quintessential cherry on top! When I get ready to purchase my next Lexus, I am definitely coming to see Wilbur! 10 star experience all around! For reference she got a 2022 Lexus Rx 350 L with the luxury package.

Ra
Review №82

Me and my wife Kate had the best experience here. We drove to Charleston from Myrtle Beach and it was very much worth it. Raymond is the best person, really nice and knowledgeable person and really helped my wife to find what she was looking for and he made things possible for us. We will never forget what he did for us and spent time with us trying to get my wife the SUV. He was a very pleasant person. Erik and the other finance guy helped us a lot too and they are very accommodating and respectful to us. We walked out very happy and appreciative with them. We will definitely go back here when its time to get a new vehicle or just do the service needed for our SUV Rx350 we got they will definitely take care of you and make things possible.

Jo
Review №83

We just purchased an RX350 from Sumter DeBrux at Hendrick Lexus Charleston. We have been dealing with Sumter for the past 10+ years and we have been delighted with Sumter and Hendrick Lexus. Sumter is like a family member--we wouldnt go anywhere else!

An
Review №84

I traveled west ashley to Hendricks Lexus Charleston I Meet Mr Wilbur Wiggins in the Parking lot. My Sunroof had a leak he was very nice an Friendly. Although I didn’t have a Lexus he was willing to have it check it out.If you can receive service like this and not have a Lexus . I can’t wait to purchase my Lexus from Wilbur see you soon!

Lc
Review №85

Wilbur Wiggins..Thank you again for the great experience!! The whole staff at Hendeick Lexus is totally awesome.

st
Review №86

We had a great experience with Wilbur Wiggins who assisted us the entire process of purchasing our new vehicle. Everything was great and couldnt ask for more than a better customer service! We are looking forward to our future travels and make memories with our new vehicle. Highly recommend Hendrick Lexus Charleston and to its whole team. Special thanks to Wilbur Wiggins for being an excellent sales consultant!

Ka
Review №87

Had a memorable experience at Hendricks Lexus Charleston! Tay greeted me and assisted me with my purchase. He was not pushy at all—very respectful and answered all of my questions. Ollie was awesome! I was able to take advantage of the extended coverages within my budget. Also thanks for the tech help Maria! I definitely recommend 200P.

So
Review №88

Wilbur Wiggins is a great guy very polite. Will be coming to see him for my next vehicle. Recommend everyone to go see him. If your looking for a great deal he is your man.

Ji
Review №89

My experience with my sales rep Linda Barry was a great experience. It is what buying an automobile should be Linda went out of her way to make sure that I got the car that I loved. Will definitely recommend Hendrick and Linda to my friends. Thank you Linda for all that you did to make it an easy buying experience.

Br
Review №90

Wilbur Wiggins caught me at 9 pm the night before on the lot looking at cars. Came out to give me his business card. Came back the next day because I was interested in a vehicle. Amazing experience with him, above and beyond customer service. Product knowledge was 100%, took his time explaining everything about the vehicle. Super awesome guy! 10/10.

Or
Review №91

Buying my new 2021 Lexus IS 350 F Sport was so fun! Linda Barry was great to work with, she is very professional and helpful. She has a thorough knowledge of the entire Lexus product line.Thanks to Oliver Souris in financing for making the purchase quick and easy and Bryan Fabian in Technology for showing me how use all the cool technology in my IS350! This is my third Lexus from Hendrick Lexus Charleston. -Best place to buy your next car!

Ad
Review №92

Very friendly and helpful staff! My family felt welcome throughout the visit. Our sales associate, Amanda Oberhaus, was exceptionally nice to work with and very considerate of our needs. We were not rushed in any way and we were able to find a great car within our budget. I definitely recommend this dealership to anyone who is considering visiting

Da
Review №93

Just bought a car with Sumter! He made it a flawless process. Truly recommend him to anyone looking!!

le
Review №94

Just bought a new Lexus. Our salesman, Ben Gates, was extremely helpful. He helped us find a car in inventory ( most of the other dealerships are out of inventory) staying over 30 min after hours to help. After he located a car for us he was very thorough in his explanations. He even gave us two hand-knitted drink coasters for our new car. That was a very thoughtful personal touch! The following day he followed up with a call to make sure we had a nice experience driving home. I would highly recommend this dealership and Ben Gates as your sales rep.

An
Review №95

I had a great experience with Sam, Linda, and the entire team at Lexus in the most recent purchase of my Lexus RX 350L. This is my second vehicle buying from Hendrick Lexus, they have great support, friendly staff, and great technical support.

El
Review №96

I recently was able to attend Hendrick Lexuss Hometown Hero event in downtown Charleston. The Hendrick organization really cares about the local police force, firefighters, healthcare workers, etc. and it was shown throughout the night at this great event benefiting a few selected heroes. The GM of the store, as well as a few other Lexus reps were on site. All super friendly and very appreciative of the hard work these individuals put in for the community. Great event.

Ca
Review №97

We couldn’t have been in better hands with Raymond Rhett as our sales associate. My husband researched online and found a great deal on a used vehicle at Hendrick Lexus. Raymond was right on point and didn’t try to upsell or haggle. He treated us with respect and went above a beyond to make sure while the vehicle was detailed, we were comfortable with a loaner vehicle so we could grab some breakfast while waiting. Raymond was a delight to work with, friendly and professional. We highly recommend Raymond!

St
Review №98

Ive been to a lot of car dealerships and bought many cars but my experience at Rich Hendrick Lexus with Wilbur Wiggins was the absolute best time. From the time I walked onto the lot, he made the experience very pleasant.

t
Review №99

Thanks to Sam Le and the team at Hendrick Lexus Charleston. Sam made my lease deal easy and fair and seamless. My wife got her ES350 F-Sport yesterday(9/20) after about 10mins total of calls from GA to Sam. Called on Wednesday afternoon and Thursday we were on the road to pick up her new car. I definitely recommend Sam Le to anyone on the market for a new vehicle. Caroline was great also with explaining the features the vehicle have. This is our 1st car from HLC and I have a feeling not our last.Thanks Same

Da
Review №100

After searching for what felt like forever, we finally found the perfect one at Hendrick. Working with Sumter made the process and choice so easy- honestly the easiest car purchase we’ve had.

Information
100 Photos
100 Comments
4.8 Rating
  • Address:2424 Savannah Hwy, Charleston, SC 29414, United States
  • Site:https://hendricklexuscharleston.com/?utm_source=weblistings&utm_medium=organic&utm_campaign=hendricklocallistings
  • Phone:+1 843-203-5905
Categories
  • Auto broker
  • Auto body shop
  • Lexus dealer
  • Auto parts store
  • Auto repair shop
  • Car accessories store
  • Car dealer
  • Car repair and maintenance
  • Tire shop
  • Used car dealer
Working hours
  • Monday:8AM–5PM
  • Tuesday:Closed
  • Wednesday:8AM–7PM
  • Thursday:8AM–7PM
  • Friday:8AM–7PM
  • Saturday:8AM–7PM
  • Sunday:8AM–7PM
Offerings
  • Oil change:Yes
Payments
  • Checks:Yes
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