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Walmart Vision & Glasses
2610 N Prospect Ave, Champaign, IL 61822, United States
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Walmart Vision & Glasses
Comments
Ma
Review №1

I called this place four different times and everyone I talked to was knowledgeable and patient with me. When I walked in, they were ridiculously busy (and short staffed) but the staff greeted me with a smile anyway and asked how they could help. Once they got me checked in, the doctor immediately took me back and listened to what was going on with my eyes and made great recommendations. He told me what my eyes were doing and didnt make me feel stupid. He helped me tremendously while he was rushing around and staying late. He was kind and considerate as well as his staff! So thank you for everything!

El
Review №2

They never answer the phone, there is rarely any one there for assistance and they aren’t there at the times they specifically say they are going to be. The day of my appointment, I waited almost a full hour to see the doctor because none of the 5 technicians bothered to prep me for an appointment. The optometrist was rude. The technicians were more interested in gossiping and flirting than helping. And their prices are higher than 2 other places I talked to. Definitely won’t be going back.

Pa
Review №3

Definitely not recommended. If you have insurance it would be worth the wait for a later appointment date, unless you drastically life-or-death situation require this places service over other more professional and easy going types of people.The Doctor himself lacks compassion for those who would appreciate his assistance.Lacks understanding and is unwilling to be helpful if you are so late as one minute to your appointment.If getting glasses, other places under certain insurance have a nicer choice of frames. (Opinion)I would give a 0 star.No wonder the reviews here blow.

Ha
Review №4

I have always had good service and great glasses from this vision center. I prefer it over the supposedly fancier places that are better-covered by my insurance. I dont often review things, but I saw such negative reviews here that I wanted to say something.

Ka
Review №5

Waited for 40 minutes just to have my glasses adjusted. Sign said they would return by 1:50pm, and they did not. I was there until 2:30pm. Left several times to ask staff who we could call. They said no one. In that time three other people came for service and left. Phones rang off the hook. I called back when I returned home and the staff member on duty said the sorry we missed you clock was set to 2:50. Technically the hands were on 2 and 50. Which reads to everyone who came in as 1:50. I explained this when I returned. Service was actually great, but... analog clocks need to be set correctly, and I had no success tracking down anyone who could help or page someone for help while waiting to verify time of return.

Ka
Review №6

Got amazing service, the optometrist was extremely knowledgeable and was helpful to his employees. Would 100% recommend.

Jo
Review №7

I have visited 3 different times, before noon, to get my sons glasses repaired. All three times they were closed. So when are you open? poor

Ba
Review №8

This place is a joke. Scheduled an appt for 5:30 and because of the type of insurance I have, I couldnt be seen that late in the day due to them possibly not having adequate staff on hand. When I called back to ask for the corporate number I was given the Walmart number and that the manager was out to lunch. If this how you treat customers regardless of their insurance, you should be ashamed of yourselves.

so
Review №9

I went there and they were very rude and they don´t even care about the customer.The prices are to high compared to actual optical stores

Information
3 Photos
9 Comments
2.6 Rating
  • Address:2610 N Prospect Ave, Champaign, IL 61822, United States
  • Site:https://walmart.com/store/1734-champaign-il
  • Phone:+1 217-352-1812
Categories
  • Contact lenses supplier
  • Optician
  • Eye care center
  • Sunglasses store
Working hours
  • Monday:9AM–5PM
  • Tuesday:9AM–5PM
  • Wednesday:Closed
  • Thursday:9AM–5PM
  • Friday:6AM–5PM
  • Saturday:9AM–5PM
  • Sunday:9AM–5PM
Service options
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
  • Wheelchair accessible restroom:Yes
Amenities
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
  • Quick visit:Yes
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