I have been to Service King twice after being hit and they are always professional and go out of their way to help you. They get your car looking good and back on the road as soon as possible! They also stand by their lifetime warranty on their work, which is awesome! Ask for Amy, she will help you out with everything and make your experience as smooth as possible!

Very happy with the service and quick response from Ryan and Amy at Service King in Champaign. Would highly recommend them for fast, friendly, quality service.

Had what I thought was a major issue with my vehicle turned into something simple and I can’t thank them enough !!Amy & the manager there were super helpful, and extremely resourceful! AWESOME customer service ! AWESOME turnaround time ! AWESOME experience overall!! They have my 100% commitment of returning if I am needing their services in the future!

Excellent service. The moment that I had any issues after the repair they took it back immediately and took hood care of us through the whole process.

Great place 👌they treat you like they want your business if you know what I mean.

Way too expensive. They took a pictures of my car for estimate. Feel like they take the pictures and report you to carfax right away even if you have a dent in the car without any accident. I dont know why they need pictures of your whole car plates and vin number.. too intrusive too expensive. 1200 dollars for a dime size dent in the back of a car. They do not offer paintless dent repair.

I cannot say good enough things about my recent experience with Shane Dittmar (manager) at Service King in Champaign, IL. He had my vehicle in their services within less than 24 hours, played a large hand in getting my rental car set up, and kept me up to date on the progress of the repairs on my vehicle. He and the crew there made this trying time quick and painless. Friendly, professional, and excellent service. My car looks brand new!

3 because customer service is very good. After the accident I noticed floorboards would get wet when it rained. Still having that issue. As well as some other issues involving my brakes. But the mechanic said its not his problem because its not a part of the accident so...

I was referred to Service King through my insurance company. They advertise that they will make your car perfect. They were very efficient and responsive when I had a minor accident that required a whole new lift gate. After a few months, the new lift gate began to stick & wouldn’t open properly. I contacted Service King, and they immediately had me come in, and quickly took care of the problem.They guarantee their repair for as long as you own the vehicle, and I have found them to be very friendly and helpful when I needed to go back for an adjustment. From Alex at the front desk to John Carmody, the service advisor, and the technician who worked on my car, I’ve experienced nothing but professionalism and kindness. I would have no problem referring them to someone else.

I have to give a thumbs up to Shane Dittmar, the general manager in Champaign! He went above and beyond for me to make things right after I already picked my car up from their shop. His customer service was excellent! Thank you again Shane and a huge thanks who worked on detailing my car!

Repaired hail damage. Very pleased with the results and the service was excellent.

I had my van repaired there after my van was hit by another driver. It will be going back to their shop for more body repair to refix the work that was already done. All the parts have come off and looks like they were replaced with tape. I’m sure they will take care of everything with no problem but it’s just frustrating to have to take it back in there.

After an unfortunate accident on campus a while back, the insurance company sent the car to Service King. The folks from Service King were wonderful. They called us regularly, and they sent us a text with updates. They promised the car by a certain date and it was ready right on time. When I found a minor issue with the repair, I took it back and they immediately set it right.Quite frankly, the car is in better shape now than I was before the accident!

My looks better than the day I bought it. They kept me updated on the progress and worked with my insurance.

Excellent service! Very regular updates left me feeling confident about the progress of my car and the final product is amazing. Staff is incredibly friendly. Would definitely visit this location again.

Shady company. Has no problem ripping off their vendors so Im sure they are ripping off customers as well. I would highly recommend taking your business to a more reputable company.

Fast and very professional group. Willing to go that extra mile to assist you when that inconvenience of car repairs knocks on your door

Excellent experience! Took my car in on a Tuesday for an estimate, dropped it off Wednesday morning, and they had it done by Friday evening. This was a day EARLIER then they had thought. They took care of the supplemental charges with the insurance company, as well.

Service King in Urbana fixed my Ford Explorer after an accident, did a great job of getting it back up and running...everything looked great.

Great experience. Im not sure what all these negative reviews are about. Maybe for the previous owner?Anyway, my car was rear-ended and USAA recommended Service King for repair and Enterprise on prospect for car. Enterprise was amazing. Service King was amazing. The car was flawless after the work was done. It was clean, inside and out. Overall it was a great experience. Service King texted me updates regularly, and Service King, USAA and Enterprise all communicated together perfectly. I didnt have to coordinate anything, it was a very easy process. Highly recommended!

This was some years ago, but since it did happen, and there was no excuse for it, here we go.I took my car there because my insurance company was footing the bill. Big mistake. They obtained a used and broken grill from a scrap yard or something, and installed that in my car. Needless to say, I dont care if theyve changed management (according to an anonymous poster, which is probably them)...they were crooked as hell then, and I really doubt thats changed. Take your car there at your own peril.

Terrible experience with this company. What was supposed to take a short time to fix ended up with the shop holding our car for more than 16 days. They kept insisting for more money in order to make the repairs, and when it finally was returned, it was filthy both inside and out, with permanent stains on the interior. These people are extortionists and scammers - DO NOT take you car here for repairs.

Great staff. Do an amazing job..

Terrible experience. Untrustworthy and unreliable. Gave us a quote, then asked for more money to the insurance company so the car is declared totaled and then returned the car to us unfixed with stains on the interior, dusty and oily interior (purposefully? I would doubt normally but dont know what to think here). Find an alternative.

Friendly, efficient, knowledgeable, work was done well and on time.

RUDE

With experience