Dane was very helpful!! He more than exceeded my expectations and made my trip quick and easy. If you need help or just want to buy something I recommend talking to Dane!!

Wonderful customer service. Went above and beyond to help. We went to a corporate store and they messed our account up and this store helped. Would recommend this store 100%. Wonderful employees best experience

Went in to get a number ported over. Guy told us he couldn’t help and call 611. I call AT&T customer service and they tell me that he was just being lazy and could have easily helped. Will never set foot in that store again. Don’t waste your time going there.

Dane was such a great help, he went above and beyond helping my family getting new phones.

My wife and I came in the other day to see what we could do about our service and maybe see if we could lower our monthly payments. We went in with a mission and left happy and satisfied. Thank you so much for making the cellphone experience so painless!

Nick is great & makes going into the dreadful phone store a great experience, i 10/10 recommend coming to this location over any other in your area.

I received excellent service from this At&T Cellular World store. Erica was my Retail Sales Consultant and she was very helpful, professional and polite. I will return to this store because of her excellent service! Thank you, Erica !

Dane was very smart and great to work with! He made my experience very easy.

Tracy was awesome at this store she helped us from start to finish when you need to go to an AT&T store for help or to get something come to this one and ask for her you won’t be disappointed 😊😊

We visited the location on Alex Bell Rd. where we originally bought our last phones. Joe was an excellent sales rep and walked us through the entire process. He was more than helpful and also patient with us and our toddler. 5 stars

Wanted to highlight the awesome customer service Joseph has given to me and my family on multiple occasions. Every time we visit the store and he helps us out he genuinely seems to care about what he is doing. Top notch service. Polite, professional, prompt. Kudos Joe.

Erica was very friendly and helpful. The other employees as well everyone was welcoming. Im happy i switched over to At&T

I had great service at this location. Tracy was very helpful and knowledgeable. Has a great smile and personality.

Erica is one of the best employees there. If u go to their store I’d prefer you to speak to Erica 😉.

Went in to pay a bill the other day and was greeted by most staff . the young lady Erica really was very kind to me and was very helpful. love the new atmosphere

It’s really nice to see the store under new management! The staff is very friendly. Also, a big thanks to Nick for being so patient with my lack of cellphone knowledge.

Chad was a great customer service agent here! We had our whole family switch to AT&T and all 5 phones were ported and squared away quickly and painlessly! Nate, the manager, was also super helpful! Awesome experience! Thanks guys. 😁

Dane was a lot of help and a pleasure to work with!! Thank you for hiring such an awesome young man.

We went to this branch for the first time today, and had a great experience. Joe helped us with our account and he took the time to explain our options well. Great customer service!

Andy (Alex bell Rd location in Centerville Ohio) was very helpful, knowledgeable, and patient, he was not a pushy salesman but made us aware of what options were available. We purchased new phones and had an issue with one in setting it up, but he stayed after hours to ensure we were set up and ready to use our new phones immediately. I would definitely recommend and return back to this store and this salesman!

Purchased a mobile charger from this store that the sales associate stated “lifetime warranty”. Charger had an issue so returned to store for “exchange”, NOT A REFUND.. Sales associate and Manager would not “exchange” without a receipt. I purchased it with my credit card and they took my info (name and phone number ) at time of purchase and entered into their system - “for warranty purposes”. Clearly their “ sales tactics and practices are with false pretenses and not honored. I have been a loyal AT&T customer for 10 years with my phone services and direct tv now. It’s a shame that a company as big as AT&T will lose business due to exposed shady business/sales practices exposed over a mobile phone charger.

Erika did a fantastic job. Appreciate everything she did for me.

I visited this store twice recently. Once for a friend to set up a new phone, and a week later to set up a new phone for my Mom. Both times we had Chad. He was very professional, yet friendly, and went above and beyond both times. Chad is very tech savvy and answered all of our many questions with patience and ease. Very satisfied customers! I highly recommend this store. Ask for Chad. You wont be disappointed.

I usually have great service here but extremely disappointed after my most recent visit. Made an appointment to receive help in store and the store changed their hours but still allowed me to make an appointment before they were even open and did not notify me of the changes. The woman who helped us was not apologetic about the scheduling error (I know its not her fault but some empathy would have been nice). Overall, she seemed uninformed and extremely disinterested in assisting us. Did not purchase a phone because we wanted to buy it outright and they would not let us. After the bad customer service and disorganization of the store/company, really made me consider changing carriers.

Such a great experience here. They know what theyre talking about here!! They made sure I got exactly what I needed. Thank you guys!

The employees were so polite and knowledgeable. I would definitely recommend this location!!

Nick was very knowledgeable and helpful. He provided my wife and I with our options for upgrading our plans and phones. Would recommend this store for any AT&T related needs.

We went in to ask about lowering our monthly costs (5 lines) and we ended up saving a significant amount each month AND got increased services for our phones...win-win!BONUS: no wait experienced!

Great day.Tracy was so enjoyable and helpful. I will come to see her again.

The AT&T store is one of the main reasons why I use and like AT&T. It sets AT&T apart from the other services. They answer any question, any time. AT&T stores make appointments and spend all the time necessary to resolve queries and educate the customer, all without making a person feel *dumb*.

Cherrie was excellent, knowledgeable and so patient. We were able to negotiate 4 new phones and get upgrades to our service with multiple discounts. I would definitely recommend customers in Centerville to ask for her when they make an appointment!

This location is always wonderfully helpful and easy to talk to. We always come back and are never disappointed with the service. Bravissimo!

Always have a good experience at this location. Knowledgeable and helpful staff.

Dane and Jacob were awesome and lots of help!!!

I went into the store to change from Verizon to At&T and to get two new phones. Chad was the one that helped me and he was amazing. He was super patient and helped me with everything I needed and helped me save money on my bill. He was a pleasure to work with and I had a great experience

Professional, super helpful and super nice people working at this store!

Just switched to AT&T today and they got everything transferred and done as quick as the technology would allow! Ask for Mark! He’s awesome

AT&T on Alexbell in Centerville is a much better store than the one by the Dayton Mall on 725. Thank you Joe (at Alexbell in Centerville) for all your help, honesty, kindness. GOD Bless you & thank you so much.

Erica was extremely helpful and energetic!

I was here on 8/22/2020 concerning my Samsung watch not connecting to the LTE network. Spent quite a bit of time with Nate who never gave up and got me out of there connected! Thanks Nate!

Chad was super helpful and put up with all my data having to transfer phones even if it took forever.

Great 👍

Dont have any of products

Tracy was very helpful and it was a great experience

I came to this AT&T Cell Store to get help with resolving a problem I had with my AT&T account. Greeting me at the door was Andy Kuske. After listening about my problem, Andy got right to work on possible solutions. Within just a few minutes he had put together a plan that more than did what I was hoping for. It was like magic, each and every step he proposed was able to be accomplished right then, and I left the store with all my account problems solved. I can tell anyone reading this message, Andy Kuske can solve your problems fast, and he can explain it all in easy to understand language. My hat is off to you Andy for a job well done. Thank you for being my AT&T Problem Solver.

Chad was awesome!! Extremely helpful and friendly!

Awesome suggestions for plans. Chad was great help!

Went in with my mom to get her a new phone and set up UVERSE. Joe helped us out and was absolutely fantastic. Got us in and out as quick as possible and was very patient and helpful! Great Employee they have there!

I usually pay my internet bill at a different location, and it always takes a considerable amount of time there, but I was in and out very quickly at this store. Friendly and helpful staff, store was very clean and neat.

Dane was awesome!!

Bought a new phone this am, Samsung Galaxy Express 3. Service was fast and friendly. The transaction was timely and had only one problem, they did have a case or protective cover for the phone. Easy to order it on Amazon and less expensively. Very happy w0 the phone and service.

I had Verizon for several years and wanted to upgrade. The rep at Verizon was clearly not interested in our account. He was surly, arrogant and aloft. After about 5 minutes with him I left and went to AT&T. I came out of AT&T about 2 hours later, after entering into a 2,500 contract for a 30 month period. Verizon’s loss, AT&T’s, and my gain.

Worst customer service ever! Cannot deal with someone in person! Always have to have them call in on phone to someone. Ridiculous! No customer satisfaction at all from me! Three trips in two weeks and problems not solved. “Contract” not up for two more days so can’t talk new price to keep me as happy customer! Took 2 times to get NFL Sunday ticket cancelled! Only reason bill went past due! Wanted me to pay full amount overcharged price and then get credit on next bill!!! Only care about new customers once you are a customer they just don’t care. People in store including management didn’t seem to care that I was upset and dissatisfied and frustrated! ATT and DIRECTV GET ZERO STARS! Will never have anything to do with them every again!!! ZERO STARS!!!!!

When I visited here a year ago, this place was badly understaffed. What staff there was apparently were no familiar with the ATT phone services & gave me incorrect info on how to use my phone when I was vacationing out of country. They seem to be more interested in trying to sell expensive phones & devices, rather than assisting customers who already are using their products & services. ☹️

I have to go there for help sometimes and they are nice when its finally your turn. The wait is LONG and you feel like youre being ignored. They need more people working.

I went in to get my damage phone transferred to my new phone as well as my old phone transferred to my new phone and that when I got there all the employees were helping other customers and there was another customer ahead of me. The wait wasnt too long and I was greeted by Evan who shook my hand and asked how he could help me. Although I didnt need to purchase anything he still gave me all the attention I needed and helped me to complete the process of moving both my phones to my new phone. Im immensely grateful. They even provided information on recycling my old phone.

Lauren was extremely helpful. After several years with ATT, we finally found someone who was able to explain our current plans and offer new options that would best suit us. She took her time with us and answered our questions competently and professionally. Thank you Lauren!

So far Ive attempted to call the store 9 times; no answer... so previous reviews were spot on with that aspect. I now am going to drive down to the store and hope and pray that previous reviews wont also align with my experience.After the issue of trying (unsuccessfully) to call the store, I went online to schedule an in store appointment. That process was straightforward and fairly simple. When I got to the store, I was immediately greeted by a very friendly and helpful associate and my issue was addressed and resolved quite quickly. So my advice to others is to schedule an appointment online and go in the middle of the day. I would assume evening hours are much busier, as they would be at most retail places. But overall, my interactions with the store were positive once I scheduled my appointment online. I did find it odd that a phone company would have such enormous difficulty answering a phone call LOL I found the level of service for my visit to be quite adequate.

If I could give negative stars, I would.Worked with a Nikkole and highly stressed how disappointed I was in previous customer service and she assured me this time would be different. She filed my claim completely wrong and the only way I found out about it was checking my claim online when my phone was not delivered on the date she told me it would be there. The claim was completely wrong, so I had to download all the paperwork and resubmit it myself. Why are you paying your representatives to do work that Im going to have to redo at home with no proper training on how to do it? And Im the one who did it correctly...So now, Im waiting on a phone that had an original delivery date of a Tuesday, to be delivered to me by Monday of the next week. Absolutely ridiculous.This is the second time Ive attempted to file a warranty claim after a product malfunction, and this happen. AT&T will surely lose a customer if anything else goes wrong in the near future. Worst. Service. Ever.

Best customer service I had, reps are amazing and well knowledgeable about the promos.

I called the store just a few minutes ago. The lady on the phone was chewing gum very loudly in the phone. I actually feel this was intentional. I dont write reviews but this was over the top rude.

Very wonderful service at this store and will return if I need anything further.

We were the first ones in the store for the day, so we received immediate attention. The manager Eric helped us out and seemed excited to do so. He did get us on an up sell, which is his job, but worked with us on our plan to keep it pretty near our previous price based on our data usage trends he looked up. So we walked out with an extra iPhone for free and an iPad mini (with some strings attached) for about $100 off the retail price. The only negative I would say is that the process takes quite a long time. Not sure we can control that with all the activation and data transfers. Thanks Eric for streamlining it and answering our questions while giving us the time to have family huddles during the sale.

Tried to make a insurance claim on my s7 Active. They lady working there was extremely lazy and was pissed she had to do her job. Im switching back to Apple because paying $225 for a claim on top of the phone itself is absolutely absurd!!

Staff are nice and professional. However every time I have came to this location I never leave satisfied. They always run into problems that never happen at other locations. Recently my phone broke, I went into purchase a new one. After being blamed for the issue, I was told that I needed to call customer service. Save yourself the time, headache and go to another at&t store.

The people there have great personalitys. And helped us out alot

Needed to upgrade a phone from Trac phone to smartphone for my daughter and add her to my plan. Been a longtime customer. Found a nice, low price smartphone that was added and will not significantly add to my monthly bill. Daughter loves it. Our tech was Brandon, he was very helpful in figuring out the right plan for my budget.

The salespeople are unprofessional and dismissive. I walked into the store to buy a new iPhone and the man told me that he knew nothing about iPhones. He was a ‘Samsung Expert’ and couldn’t help me. He actually told me I should just go to the Apple store to get my phone. I was pleased with Apple store and purchased a $1059 phone. If AT&T salesmen work on commission, this guy totally blew it.

These people are the worst. Shameful is to good for them. They sold my father,82, a phone attached to another contract. They sold it to him as new! I think that is called fraud. When att tech support informed us of this we took the phone back. They would not make it right. Told us they did not make a mistake. They have lied and cheated my father. Never use Att or more importantly this att store.

Great service. Had just what I needed.

This att is always the best to visit!

Needed to upgrade our very old phone - Tom was great! Super nice and efficient! Highly recommend!

Never again att ... Metro pcs is less than half the price.

Cant do anything in the store unless you want a new phone or service. If you are an existing customer you are on your own.

All cell companys are about equal in walk-in service...

Good service

The only thing they can do is sign you up and let the money flow from your pocket. If you have questions or issues you get a blank stare, an I dont know and referred to the phone support. This store and the business in general should be avoided at all costs. As much as I hated Sprint, I wish I was back with them! To expensive and they advertise coverage but I have way more dead zones now than I ever had.

Waited over 45 minutes to be seen by a representative, I eventually left the store. Manager didnt try to accommodate me, I will gladly take my business elsewhere

Sat there for an hour waiting for help, only to get none. All we needed was a few sim cards. In the end we needed to leave empty handed because we had other things we needed to get done.

They are super helpful.

Very friendly and helpful.

I had to buy a new internet router. It was $80. So i paid for the product and went home and installed the unit. So now i am on the internet writing this review.

I gave them a one star because I cannot pick negative 5 star worse service ever .The staff will ignore you walk away very unhelpful .

Understaffed. Waited 30 minutes without without any kind of help or acknowledgement. We could the phone ring several times but no one was at the desk to pick it up.

The wait is horrible. Weve been here for over an hour and have yet to be seen. Most of the employees are in the back and only 2 are out actually helping customers. Ridiculous.

Very helpful staff.

Excellent service!

Not my favorite place

Always, always, always a long wait. I can never get through via phone to them.

Always a long wait.

Great service

Waited too long

Very pleasant and helpful

They Never Answer Their Phone. I Dare Anyone To Try And Prove Me Wrong!

Extremely helpful

Service was trouble

Long wait and works ignore you when you first walked in

Friendly and helpful

Left Verizon for AT&T!

Very cute -:)