Been here a couple times now. Stay away, theres another down the road. Especially if you get the Hispanic guy. He should be fired honestly. He is unhelpful, rude, disrespectful, had the demeanor and tone of not wanting to be there. For example he drops an older ladies stuff on floor, looked at it and continues trying to get her out faster, I went over and picked it up for her. Makes her struggle to factory reset a phone while he plays on his, making comments like I dont know what your doing its your phone you do it. wont accept your trade unless its reset pretty sure he could of had it do e in a minute for her I stead of stupid comments. She even left after dealing with him without finishing the trade.Then with my problem, I had chat transcripts, and stuff from corporate but he wouldnt even look at it or listen to what I was saying, just except saying nothing he could do. Maybe get your boss? Maybe call corporate? Oh wait just get rude with the customer that had to drive 35 miles to get there after a hour chat telling you just stop in and the representative will be able to take care of it no problem.The bald guyseems to at least try to help people with a good attitude.Edit: I see a few other reviews mentioned this guys bad attitude and unwillingness also.

Came here twice The first time had excellent service from Irvin Hernandez who went out of his way to be helpful. The second time, I went to pick up my new iPhone and got the absolute worst service possible from Hector Capote. He did his best to do the least with the most condescending/insulting attitude, and he didnt care. The new iPhone came with a dead battery and he said that often happens and encouraged me to go home to charge it. When I tried to activate it, he did his best to play on his phone and be unhelpful and condescending, telling me that the wifi is slow so I should go home and do it. When the activation didnt work due to the iOS being outdated on the new iPhone, he said to just keep trying. There was nothing they could do since they are not Apple. Next time buy from the Apple Store where they have excellent service.

Was very disappointed with my visit to the Burnsville AT&T location. Service rep Hector was very rude and crass. I walked in with a working phone and walked out having no service, Internet or cellular use at all. I would highly suggest if you walk in and you’re greeted by Hector, I would ask for someone else to help. He does not belong in customer service in my opinion. I hope he was just having a bad day, but I feel the way his manager stepped in to help, that this is not the first time!

Wait for it.... I had fun at AT&T today! Darin made the entire transaction lovely! His co-workers also played a role in the overall experience as well. He was kind, helpful, patient and offered just the right amount of humor to what can sometimes be not the most enjoyable experience! I left feeling knowledgeable, like I got a great deal, confident about the transaction, and like I was well informed! This isn’t my local AT&T store but I’ll go out of my way to go to this location in the future because of this exceptional experience! Thank you so much!

Darin Lester not only fixed my wife’s roaming problem in Ecuador, he showed me a problem in our family plan and told me how to fix it. AT&T has way better customer service than our last provider. Thanks!

I asked an employee (while selecting a new device in store) what storage sizes the phone I wanted came in. I was told only 256gb so this is what I pre-ordered. I found out after the fact that the same phone has a 512gb option as well that I was not offered. Confirmed that AT&T sells the 512gb model after speaking to a friend, who also ordered the same phone through AT&T that same day, also by checking the AT&T website after speaking with him. Would have gladly paid the extra 100 dollars for the larger model. The store didnt give me any sort of solution for changing my device selection so now Im stuck with the smaller storage model for the next 1-2 years unless I pay it off. Not at all pleased with the situation. Poor training and poor customer service after voicing my issue.

Every other time I have visited this store, the techs were very helpful and kind. The last time I visited this store, I got stuck with an angry tech named Hector, who either hates people, his job, or both! He was very rude and patronizing to me and also to the at&t tech at the call center. The only positive thing was, is that he resolved my issue. I do recommend this particular store, but NOT Hector. :(

I had my phone stolen and needed a new sim card. I went to a secondary AT&T retailer in savage first and wasted about 2 hours and left enraged. Showed up here, a real, actual AT&T & even though the problem was a bit complicated, the main guy had me went out of his way to have me in & out in about 15 minutes. If you have any AT&T needs, the service here is worth the trip, even for a prepaid sim card they took the time to go the extra mile for me.

Our salesman, Colton, was the very best. We were replacing a stolen phone for a very handicapped person. We were very impressed with the patient and courteous treatment we received. It is hard to image how we could have had a better experience. Very happy. And Colton is the reason. Thanks so much.

Visited on 4/18/21 to complete 2 transfers of billing responsibility to a new account. Everyone at this location was helpful and patient, especially Colton who managed to solve our request after we had been unsuccessful at 2 other locations. I will definitely choose to return to this store for future phone needs.

Salesman was extremely rude and not interested at all anything that didnt make him commission. Came in just to buy a new phone for my girlfriend for a present and sat there for 20 minutes listening to him talk about all the services they offer even though we said we are only interested in a phone with no service changes. My girlfriend is a very kind person and even she was taken aback by how rude and poor the service we received was.

Went to store to buy phone, case and screen protector. Only to support brick and motor stores. (Cheaper online) Overall sales was fine but my screen protector was not put on straight and two corners are “bubbling” up because of it. I had to go back to return my old phone for the credits after I had to clear memory and pull sd card. This was 31 days or so after initial purchase. They would not install a new screen protector because it was a day or two past 30 days. Very frustrating because sales guy Hector was to busy trying to sell me AT&T TV. I almost asked him to pay attention but I’m more of the quiet type. I did mention this to manager when they were declining to take care of the screen protector.I hope this is detailed enough. I am very quick to give positive review in customer service. This is the first time I have taken time to do a bad one. I expect more on a small issue like this. So if I were u can you are savvy enough just buy phone and other accessories on line. If not savvy buy the phone but DONT buy the accessories. You will pay double and they do t deserve the business.I give 2 star because beside Buying a new phone and walking out of there with a working phone was great.

Sonny made the whole experience easy. He was kind, patient, informative and helpful. Exceptional customer service.

Colton is the best and helped us trade in our phone and update our account!

Darin went above and beyond this morning helping my son purchase his phone. He was patient and thorough. He talked him into making a responsible purchase. He patiently explained my bill to me. He did this all while handling a heavy stream of customers that walked in with a professionalism that should make AT&T proud.

Mike was super helpful, no pressure. Great service. He looked out for our interest.

I really appreciate the necessary steps to staying safe during this pandemic at this location. Our wait time was worth it. Once in the store, Joe was very attentive to our needs and very knowledgeable of products and services that best suited our needs. We were educated on ATT TV 📺 but was not in the market for that service. Im very satisfied for the upgrade that we received.

I have been an AT&T customer for quite sometime, with 5 lines. I have been to the Burnsville store outside of the mall several times, just stop in the other day and was reminded how rude and arrogant and I unwilling to help they are. It is funny because it is has been pretty consecutive at this location. Whenever I go to the Apple Valley store(next to Chipotle) they are kind, patient, willing to help in any way possible to make your experience good. I have to assume it is the way the stores are managed, but I will never walk into the Burnsville store again, I pay AT&T way to much money on a monthly basis to be treated poorly.

Colton was very helpful and had us in and out very quickly his coustomer service was great.

After years of suffering from being on a spontaneous family plan created in college and struggling with removing myself from that plan, Colton saved the day. I was at ATT&T for hours and Colton stayed patient, calm, and understanding while trying to solve the issue at every possible angle. I cannot express enough my gratitude towards the assistance and service Colton provided and I will be forever grateful. He deserves employee of the month, a gold star, and incremental respect.

Darin was awesome. Explained everything and even helped get us in the right plan! Would recommend highly if you need help!

Colton was extremely knowledgeable and helpful and Madeline transition to my new phone quick and easy!

Great experience getting new phone. Very thorough and honest about what services/devices are best for us.

Wow - phenomenal customer service. My mother and I went to update our iPhones yesterday and spoke with Darin. He could not have been more helpful. He assisted us in every way from helping us pick the right phone for our needs to getting us a better deal on our AT&T plan. He was kind and funny which made what could have been a stressful situation very easy and smooth. Thank you!

Went in completely unprepared as I wanted to switch off my parents plan with Verizon and start up with AT&T. Was immediately seen to and provided amazing service from Darin at the Burnsville location. He was able to set me up, after sorting out all my missing information, with my plan and new phone. Had all options explained and laid out to highlight what I was looking for. Great service!

Colton was extremely helpful with my visit today! We walked out with more than we expected, but he explained everything so we understand. Very personable!

Great professional timely service. Thank you for the great help over the years.

I had a great experience at this store! The staff was friendly, patient and knowledgeable. What usually is a dreaded trip to the phone store, was actually quick and easy!

Years ago, I decided to switch to AT&T from TMobile. I spent 3 hours at the Burnsville store, switching carriers and buying my first smart phone, the iPhone 3. I had THE best experience, with a patient, kind, knowledgeable young gentleman-I’ve been a customer ever since! I don’t do phone upgrades often or well, (I am a simple gal, don’t like change;) having gone from the iPhone 3, to the iPhone 6s, and now the iPhone 11-and this location STILL has the same outstanding customer service and patience for this high maintenance, rare phone upgrader! After another supreme experience with Hector & the crew at the Burnsville location, I’ll be back again! In another 6-7 years. ;) AT&T, you have a great bunch here at the Burnsville Buckhill store!!

Davion, thank you so much for your help today. I was extremely irritated way before coming in to your store. You took the time to listen and help. I thought I made a huge mistake by switching companies. However, you gave me a much more detailed description of how things would worth with AT&T. It was nice to sit with someone knowledgeable in the products! I appreciate it more than you know! Im A busy lady, and dont have time to deal with alot besides work.. You were patient friendly, and helpful. I will always take the time to drive 40 minutes to your store for your customer service!Thank you to Hember your manager for sticking by your side and making sure you had what you needed to get us taken care of.GREAT CUSTOMER SERVICE, is hard to come by! I experienced that today with the both of you!THANK YOU VERY MUCH GENTLEMEN!!!

Great customer service thank you Colton 😊

Amanda made it super easy to upgrade my phone! Knowledgeable and helpful!

Knowledgeable, friendly staff, and an obsessive level of attention to making sure that the store is clean and safe. Lots of space, plexiglass dividers for interaction with staff, and constant cleaning of demo phones and surfaces.

Hember was so very patient & helpful for myself & husband. I can’t express enough how pleased we were with Hember. Thank you!

Colton was awesome! Went above and beyond to help me with all my tech issues. I would have given him 6 stars if it were possible.

I wasn’t there but your LTE is so trash fix that

Honestly, the worst possible customer service I have ever had. The guy, kept pushing for me to upgrade my plane. He would not change my iphone to the other, did not let me back up my phone, took my phone to simple erase everything. I lost all my contacts. Worst customer service, I will be returning the iphone and changing my plan.

I like this store my cousin took me there when I was looking for a phone service has a good network which is I travel a lot for business he was like let me take you to the AT& Store this man who helped me Out is going to help you to when I go there he’s right this gentleman he’s the man. very good service Excellent customer service nice and happy man he told me every little detail I need to know I was very happy when I was coming out from the store Also is my second week I have service with AT&T and I like itthank you so muchMr. DARIN LESTERFrom Abdi R

Colton and Joe were very helpful and knowledgeable. Thank you !

Colton was very unpleasant to work with, distracted most of the time watching TV and completely lost interest when he couldnt up sell my husband or I with the sale of our new phones. Well head to a different location next time.

I worked with Colton, very helpful, personable and got the job done. It was a great experience!

Colton was great! Very welcoming environment. Was a very painless process.

Awesome experience! Very helpful and safe

Colton was an awesome representative who was very helpful and knowledgeable.

Great experience for us. Thank you

Came in today stressed out on a damaged phone, and got straight hooked up.. very professional n 1st class service. Thanks guys

Thanks to Pierre for quick and friendly service. My husbands phone died and he helped us get a replacement and even a few bucks on the trade-in.

I got helped by a young gentleman named Pierre. I couldnt have been happier for the experience. I will definitely be going back to the Burnsville location where I know Ill get Class Act Treatment

I had an excellent experience today at the ATT store, Pierre was extremely helpful and knowledgeable and the whole process went smoothly! Thanks again

Pierre did a great job helping me today! He was knowledgeable and helpful and took care of three different things for me.Thanks Pierre for the great customer service!

This location is open. All safety protocols were in place - masks, hand sanitizer & plexiglass dividers. Excellent customer service! Darin was so helpful & was able to fix all our issues & get our new phone setup.

I went here today, I just needed my phone unlocked now that it was paid off. I wasnt expecting much since Im not a AT&T customer now.A kind man named Alex helped me. He was sincerely helpful and knowledgeable in what I needed helped with. Got it done and helped me quickly.Give Alex a raise, AT&T. If you had more helpful people like him Id come back to AT&T.

It’s hard to put into words how helpful Colton and Joe were for us today. My husband has been working with AT&T reps on the phone for over 5 hours over the course of 3 days and NONE were helpful and nor did they get our situation resolved. We just spent an hour at this store with Colton (and Joe assisted) and ALL our problems are now solved. Couldn’t be happier with the help, service and level of understanding we got! Thanks Colton and Joe, this was very much appreciated!

Everything I needed, quick and simple. The guy was kinda rushed though and a little bit on edge when I tried to make small talk. Still nice though, so it wasnt a big deal. Love the service on my Phone too. Way faster than Verizon in the St Paul area.

Stuart was amazing. He took care of us so well. Truly a all star. We were in and out and we got everything we needed. Thanks AT&T Burnsville! We’ll definitely be stopping again!

Pierre at the Burnsville store was amazing and great to work with. He laid out steps to take to move forward and ensured to work with me every step of the way.

Fast, no pressure service

Alex was a great help and very good to work with. I upgraded to an Android after being an iPhone user for many years. Not even a week later I was back at the store and worked with Alex again to turn in my Android and go back to an iPhone. Both times he was great! Both times the manager working was also great. Zero complaints from me. Thanks, Alex!

Worked with Pierre to upgrade our iPhones at the Burnsville location. He was wonderful, professional and easy to work with. Answered all of our questions. I highly recommend working with him.

Darin at the store was very friendly and professional. He was knowledge and made my experience pleasent for being a new customer of AT&T.

Colton is the best. He did a good job helping set up my auto pay and he brought up AT&T TV to me. Love the store

Was looking to get a new phone since mine is almost two and a half years old. Went to the Burnsville AT&T. The service was fantastic! Thanks Joe Gibson

Colton Metzger was great at helping me with technical issues!

Andy helped me and very helpful

Best AT&T store in the Minneapolis metropolitan area, all reps are knowledgeable, professional and friendly. Pete

Colton Metger’s service was exemplary in diagnosing problem and confirming change from another carrier to ATT. He had patience and professionalism in dealing with me, the other carrier, and ATT support - he was not going let me leave without success and satisfaction. Spent 2 plus hours to get a solution and was not going to quit without one. ATT corporate store customer service rocks!

Had to do 2 trips but only because they offered my husband a military discount if he had proof of serving in the military, so had to go home and go back once we found the right proof. They helped me go from a pre-paid to a plan. Very knowledgeable and super helpful. Crazy clean.

Colton and Hember are the best. Colton is Illini to help and listen to customer. I appreciate them very much.Hember is knowledgeable on these products and billing is on top of his head.AT&T needs employees like these who make costumers happy to leave the store.

Very good service by knowledgeable staff.

Joe G was amazing and helpful come down to see him with any questions for AT&T service!

Super fast service, excellent customer service

Best AT&T crew by far. Thank you Colton for time and service and I appreciate everything. Now it’s time for me to enjoy my AT&T tv

Colton was very helpful, much thanks

Colton was great easy to talk toNice guy

Working with Joe and Hember - they are wonderful!

The best AT&T customer service and such knowledgeable team! I wish they were closer to our home since its a 30 minute drive there, but worth every single time we go. Ive made the mistake to go nearby home because I didnt want to make the drive and of course... they happen to be the worst experiences ever. Im sticking to this place for help/service.

Great service! We were in and out quickly and with everything we needed!!!

Joe was fabulous!!

Andrew worked with me for an hour resolving my hacked phone. Got my phone up and working later that same day. Great service!

Sales associate was pleasant and helpful. Good atmosphere and clean store.

Great staff but if youre thinking of going Direct TV, forget it. I took 2 vacations days for install and Direct cancelled the day of both times because they didnt have a technician. Not a good way to treat a new customer! Twice!

I always have a great experience here, and the customer service reps are phenomenal, especially Alex, great guy and very professional.

Waited 15 min for help. Never got any so I left. They didnt seem too concern that they lost out on a sale

People don’t realize they’re still open. No lines :)

Ryan who is one of the sales associates at this store is absolutely amazing. Hes very thorough and to the point. He is honest and does an incredible job explaining any questions you have. Highly recommend this store.

They gave me the best deal on a new phone

Store manager (Jentz S) and staff are top notch! I had other carriers in the past, but will stick with ATT because this store is so helpful. They know what they’re doing and take the extra steps to ensure a positive experience.

Great guy who helped us

I stopped in worked with Justin Olejnicak. He is absolutely one the best reps to work with. He is very professional in every way. Very polite and humble. He makes you feel like you are at home he talks with you and makes sure what you youre needs are handled to fullest extent. He is a phenomenal person to work with and never an issue. I have worked with him in the past, I really recommend to people and friends to work with him for all you cellular needs. Top notch service him. Justin is now my guy I see for everything thank you for eveything!!!

I had received outstanding service today at the AT&T Store in Burnsville, MN from the Store Manager Jentz and an employee, Alex. The other staff persons were nice as well. Jentz and Alex were very professional, understanding, authentic and trustworthy! I was extremely impressed! Amazing service, indeed!

The consultants (?) are usually friendly and knowledgable, though I have has a couple with limited knowledge of the products I was interested in, which were usually the latest products released.

Finaly Cancelled. No more overpriced cell service.

Waited an hour to be helped and then told we wont transfer your contacts we dont have time, but I had the time to wait an hour. Huge waste of my time and the gentlemen was very rude about it. I will find a different store even and if means driving, customer service is priceless

Joe G rock the explanation of rate comparisons and upgrade options, working together with us

Ordered a phone online a few hours before, went and picked it up quickly and with no hassle and the guy named Darrin who helped us was super helpful!

I have been an At & t for 19 years but will be contacting the FCC, BBB, attorney generals office, the news channels, whatever it takes after my experience on Friday, Oct 25, 2019! You cannot tell a person one thing, go through an entire transaction, transfer, activation, then change the specifications on a sale, then refuse to complete a return, refund and restore of our trade in due to not having a tech that could restore our trade in phone until Monday! I have the receipts along with the written estimate, how dare you treat me so disrespectfully, you have not heard the last from me! I have the proof and a witness!

Colton was the best!

Very helpful

Very courteous knowledgeable staff truly on the top of their game.

Excellent costumer service the lady that works there was friendly and professional. I’d drive out of my way to visit that store.