I consistently get amazing service here. The most recent time, Andrew was incredibly patient with my mother. He tried really hard to answer her questions in a way she could understand and stayed a few minutes after closing to finish up what he was doing for her and answered my questions about my current plan too while helping her. He was honest in his recommendations in what we needed and saved us money.

The wait is extremely long but the service is good.

My sons phone died and we had to get him a new one right away so he could continue to work. I ordered the phone online and it was ready right at the 2 hour mark for pickup. No hassle!

Stopped in to upgrade one phone and get some info on upgrading others. Signed in and went to Starbucks to grab a cup of coffee. Got a text in 10 mins that we were up. Walked in and found out Jen would be helping us. Jen helped us 2 years ago when we switched to Verizon. She was awesome then and was awesome today! So helpful, knowledgeable and just such a nice person!! Give her a raise and keep her forever!

Verizon is a rip off and has poor customer service. Unfortunately they do have the best service. Will someone please catch up so I can switch providers?

Super helpful, Reuben, Mason, and another lovely African American young lady. ( so sorry to have forgotten her name) made a very difficult situation as easy to get thru as possible. You are very fortunate to have such great employees. All three should get a raise

Even though Im a disappointed former verizon customer, I was highly impressed with the service at this store. A big shout out to Mason for excellent customer service!!

The only place to. An official Verizon store not just an authorized dealer. Service was great. Mason was awesome.

I usually am not the type to leave a review but based on this terrible service I had to! So I was looking to switch a line off one account to my own and get a new phone and I went there and was greeted outside by a man who I told my situation to and was told to call a number and come back when that was done. I asked him if I could get a new phone and transfer the line at a later and he said without an appointment I would not be allowed in. As I began to walk away a family walked to the door and asked if they could start service there he asked if they had an appointment she replied with no and he said that’s okay and took them inside! I used to work for Verizon and I know how commission goes but this treatment is UNACCEPTABLE! Just because I wasn’t going to give him the sale he wanted he couldn’t help me? Verizon shouldn’t be happy to have someone like this working for them.

Jen from NFalls Blvd in Amherst she was excellent. Courtney from S. Carolina was clueless. So 5 stars for Jen. -1 to Courtney.

We switched to Verizon by purchasing our phones on the website and having them delivered. Then we had trouble getting them activated and working correctly. We finally decided we had to go in store for help. The local store was closed even though Google and their door sign said they would have been open at the time we were there. So we were forced to drive 25 minutes away to the Verizon near the boulevard mall. The agent sat us, figured out the problem, fixed the problem and we were back on the road to home within 10 minutes. It was a nice change to the previous headaches we had endured. Now, we both love our new phones and having a reliable network! So far so good!

I have been coming to this store for years. My experience was always pleasant. Yesterday I was helped by John who was extremely efficient and patient with me. Thank you very much for your help John!

Was told to come to this store to replace my new defective phone by a verizon rep on the phone. Its a corporate store. Scheduled an appointment and came out waited 35 min to be told that I have to pay 50 dollars because they dont have my color in stock.Wouldnt replace it I didnt even want a different color and had only one day left to exchange my phone and for some reason they said that rule can be stretched but the 50 bucks cant be waived. Sure.Didnt trust em had to rush to the walden store that had that color with my 4 year old at 7:40 pm when they close at 8.

The guy who tried to help me was very nice. Ultimately he was unable to help me, because Verizon. We had purchased a tablet which was still under warranty, for some reason the screen was bad. I was told by the Verizon people that while it was still technically under warranty by them I should send it to Samsung, because Verizon would charge me to repair it. FYI Samsung made getting the repair done very easy and the replaced the LCD at no charge.Dont try and be a loyal customer at Verizon either, YOU WILL BE PUNISHED. Customers who are adding a new line qualify for a BOGO top of the line phone a $1k value. Customers who are returning get about $100 if they trade in their existing phone, if your phone is older think less a lot less.Dont like it go elsewhere, we all have the same deals Danny so stay with us FOREVER and EVER and EVER.

Since I put in a nasty review to the Walden and Unions Verizon Imma put a nice review for this location. First off I was questioning my upgrade to the gentleman here and he went and took the time with me to answer and assisted with my questions with my upgrade and I didnt have to wait that long outside either lol. I will return here if I need anything else for my phone here. Thank you and God Bless this Verizon

No problems with the staff at the store they were as helpful as they COULD be. But why have a store when they can barely do anything? I had to call a customer service number to remove an IPad from my plan and change plans it couldnt be done in store.

The first time I received excellent customer service at a Verizon store

Jen m. was very nice down to earth and extremely helpful i highly recommend her.

Had a great experience at this store. The associate Chris was helpful and knowledgeable- helped me with all of my questions and concerns.

Always amazing service. Talk to Jen and she will be assisting you with all the question you have. Best Verizon associate that I ever met!!!

Tried to order phone via the app for in store pickup to save $20 on activation and to use the $20 device dollars. App refused to let me continue to purchase, kept going around in an endless loop, so we just went to the store. They refuse to honor the online price, so I used the web browser to process the order via the rep’s advice. Paid over $800. All of a sudden the order says the phone is going to ship in 2 days. Rep says cannot simply update it and give me the phone, says I have to call customer service and cancel/redo the order. Ended up being on the phone for over an hour only for the phone rep to tell me that the store should have been able to give me the phone. Tell that to the store rep, and she’s just all shoulders. Phone rep said she cancelled the order but the money still came out of my bank account. Said it was just a hold and the bank should be able to release it. Called bank, not a hold, nothing they can do. Basically just paid Verizon $815 to walk out with no phone. Just went into my app and the order doesn’t say it was cancelled, so we’ll see if I get a phone in the mail or if Verizon legit just stole my money. Either way, once I get a new phone I am switching carriers. I’ve been with Verizon since I was 16, and even though they have a monopoly on the best phone service, I’m so disgusted and fed up that I’m willing to go through slower speeds to stop paying all of my money to this conglomerate. DONE.

Very disappointed with our experience at the Verizon Store on Niagara Falls Blvd and Koenig in Tonawanda today. We originally stopped in December 1 looking to upgrade our iPhones. We were welcomed at the door and the gentleman who greeted us walked us over to the iPhones and we discussed models and decided on what we each liked. I then asked about transferring data, mainly contacts, and the gentleman replied they could absolutely do this. He also said that if we purchased cases, screen protectors and charging cables we would get a deal lowering the total price of those from about $150.00 to $80.00. He said that we could purchase the phones that day but would have to make appointment and come back for the transfer because it would take some time and they were limiting the number of people in the store. I then asked if I had to make an appointment if I could just purchase the phones and accessories, do the transfer all at the same time. He replied we could and made us an appointment for December 4 at 3 pm. We arrived on time for our appointment, were greeted and reviewed the phones we wanted BUT THIS TIME a different Verizon employee told us that they could not transfer our data in store but instead they would start the process and we would have to finish at home. I was on the fence about this because I am not very tech savvy and if something went wrong and we got stuck we had no recourse. I was mulling it over because we really wanted updated phones and I inquired about the accessories. At this time I was told I had to buy 3 accessories and I would get 30%off. I’m not a mathematical genius but that did not reflect what I was told December 1. Needless to say the bait and switch failed and we left the store. If you’re reading this be informed that BestBuy will do the transfer but after the Holidays, due to high volume. The moral of the story- minimally keep your phone another month OR shop around at other carriers for the best deals.

Terrible communication drive-in going from one 2 /3 boxes u r different stores 2 return boxes u charge me

Sales wasnt very helpful... Left there feeling like I was ripped off and have been a customer for many years. Will NEVER go to this location again!

Made appointment so could still get in during this pandemic. They were so quick and accurate, fixed my problems in minutes. Thanks!

Staff was not helpful with a simple question, make you wait outside, and over charge for any service. Do your self a favor and go to best buy.

I just got home from upgrading my phone. I was weary about going to a Verizon store but the customer service at this Niagara Falls Blvd. location is fantastic!They are incredible efficient even when packed. We walked in to about 5 people waiting ahead of us, got checked in and our place was held with notifications to our phone.Then we received amazing service from Chris on the upgrade of my S7 to an S10. I mentioned bare bones functionality I was interested in and he let me try the camera on the phone before making a choice on which of the three S10s to upgrade to.He also helped me find a case for my needs, (I like having a steely on the back so i can mount it in my car), he put on my screen protector and helped me bundle my accessories. Then he explained my new monthly cost and mathed everything out for me. Chris is seriously probably one of the best employees Ive dealt with when trying to work with Verizon. I sincerely appreciate the time he took to help.Honestly, this experience was fantastic and completely changed my view of Verizon stores. I had been dealing exclusively with the Diamond wireless/authorized retailer store in the mall and if you have to choose, dont even bother. Just go to this store!

Knowledge and quality of customer service at this location has always been extraordinary. Even when busy, the sales staff has patience and does an excellent job of explaining options to best suit your needs. The management and sales staff both put in the work to make shopping an enjoyable experience. Great work everyone!

Absolutely rude! Wouldn’t even listen to the problem or reason why I was there. The Verizon store I was at before This one told me to come here since they are The only one in the are that can help. No wonder they are rated poorly. Worst customer service I’ve experienced.

The worker Jen was very nice and engaging and a friendly person. Very nice, Verizon store

Went to go pick up a phone and it went flawlessly. Only problem I had to constantly walk up to someone to get them to help us. Since we bought the phone in advance and the employee wasnt getting commission didnt seem like he wanted to help.

Rude!! Rude!! rude!!!!! Nasty salesman. Not helpful. Never go to this store again!!

Just experienced the most abysmal failure of customer service I have ever had the displeasure of being stuck with. Online ordered in store pick up. verified, in store pickup. the website emailed after order that now it will be mailed. did all of this in store because the store would not save us $20 on device and $20 on activation like online. store staff abandoned us at this point. when we asked for help, we were told to call the 800 number. 800 number staff asked why they didn’t call for us. 800 number staff said they cancelled order. our $ is gone (815 USD) the order is supposedly cancelled. no paperwork trail now and to boot, the lady on phone not only claimed she couldnt send a letter stating it was cancelled but hung up on us during transfer, nobody has called back. Store staff closing in 5 minutes looks at us like tough luck and goodbye. So... you stole our $, we have no paper trail except bank statement. you’ve shoved us out the door and hung up on us. I remember when you won us from sprint because the service was so good. I have never purchased a product or been in any kind of business transaction in which I have been treated so poorly. My wife and I are in complete shock and now looking for a different carrier because nobody in store or on the phone was willing or able to provide us any service or help.

Wait is always super long...expect 2 hrs for your visit

Really cool people! They really took their time to help me figure out a weird phone service maneuver I was trying to do, porting a number over to an existing line. Patient and not pushy. And for a few years my parents and I have come to this store for upgrade phones and such and its been pleasant every time.

Helpful associates. Great network. Good selection of phones at competitive prices.

Stopped today to have a screen protector put on. Was told that no one there could do this on an S9, told me to go u break we fix store. Wow....

The guy who helped me withy phone problem was useless. Still haveing phone problems

Janice and Matt were...AMAZING! They spent close to eight hours in two days trying to help me! went out of their way to make sure I didnt have to come back a third day... Very grateful!!!

After 4 watches hours and hours with different tech support, Samsung support, 40 miles each way to Niagara Falls Verizon store, all incompetent obviously, decided to go to the Amherst Verizon store, Adam took care of us and fixed the watch that no one else was able to do, could not have thanked him enough including his manager Matt for hiring a competent employee. 9 years with Verizon and we were considering leaving, you should hire competent employees if you sincerely want to keep your customers.

My phone battery has been ridiculous lately. After exhausting every avenue, I finally went into the store to have it looked at. The first (and worst) Verizon I went to was on Military Rd in Niagara Falls. I walked in, explained the problem, and was promptly asked if I had insurance. I said yes, and was handed a card. I was told that I should call that number and theyll just send me a new phone. She also told me that they dont troubleshoot at that store. I was dumbfounded... She never even asked my name or phone number.Discouraged, I left that store but something didnt feel right. So I drove from NF to the Verizon store on Niagara Falls Blvd in Amherst. I took my phone in and explained to Matt what was going on. He immediately got all my information and started troubleshooting. I explained to him what happened at the NF store and he was appalled. He finally found out that my battery is fried, but he got a phone overnighted to me and tried to charge the battery as best as he could.I could not be happier with the guys at the Amherst store! They really went above and beyond. However, I will NEVER step foot in the NF store again. They could not be bothered helping me out.

The guy that help us was very nice and went the extra mile to make sure we got what we needed and we were satisfied!

Short wait time. And the person who waited on me was just lovely and resolved my 2 issues.

Went to correct the fact that when calling other people wrong persons name shows up on their screen....so they do not answer, which is annoying to me, having to make multiple calls before they pick up. Reuben, the customer service rep, tried to correct the problem, but to no avail...the phone just kept showing that it was trying to connect to something that was going correct it, but now I have to get I touch with tech support. Reuben tried his best, and I thank him for his patience with a tech ignorant senior citizen.

Helped out. Thanks to staff.

With Verizon for years, just dont like the extra bulls### the wait,the broken promises and the drama with lies

The wait sucks but its orderly and they update you on your wait times.... They are informed and helpful and spend time with you. It not a constant sales pitch. I believe they work proficiently ...

Edit: this place is a joke!!! This place never followed through on the promotion they had at the time!! My bill is $20 higher a month than promised. And have to visit this store every month to get my bill adjusted. Avoid this place! They wont help you!They were great here! Snagged some great black Friday deals and they were very helpful while switching me over from an old service.

Awesome service. Brandon did a great job. Knowledgeable. Friendly. Efficient. Highly recommend this location.

Went in to get a new phone and got passed over 5 times by staff to take care of others. You cant check in unless you talk to one of the staff and I didnt realize I needed to be intrusive to get waited on. Verizon customer for almost 10 years... F them

Tech expert solved the problem quickly, with good grace and knowledge. In, out, done and left a great impression of Verizon service.

I love going to the Verizon store! Its my favorite place to waist all my time in.

Very good. The girl name was Donna and she was very nice and very very helpful

Just had the worst experience in my entire life. Jennifer the sales lady yeeld at me, when ask her what the price was of a phone she was trying to sell my friendWe had to call corporate headquarters to complain. She does not belong in sales.

The worst!!!! Jennifer got into my 17 year old face then I called and spoke to Emen manager on duty he was so unprofessional and rude! When I told him how Jennifer did that he said that didn’t happen so I asked if he was out there and he said no. How would he know. After reading all the comments here it’s unreal that they still have her working here!! NEVER going there again!

Been trying to get through on the phone for an hour. Just keeps ringing. I know associates are there and youre open. Stop being rude and answer the phone.

Very (Chris) helpful in making my decision, I appreciated his honesty!

VERIZON BAD NEWS. Wanted just a new phone. Talked into a new wireless bundle which would save me money.. I did buy a $199 phone. My first bill was over $600 and the $50 rebate was refused because supposedly my UPC bar code was invalid. Don;t know what they want and when I called the # was not working. I have a 13 second delay before the home phone connects. The internet service is so slow, I often walk away when it is downloading. The cell phone (Intuition) is a total mess even after I took one of their classes. I have been hesitating going back to the store because of a previous experience when I was treated rudely and obviously since they already have my money, THEY DONT CARE. I am also stuck into another 2 year contract and getting my old service back would be even more expensive. In 2 years I definitely will be changing providers. DONT MAKE THE SAME MISTAKE.

They fixed the problem with my cell phone.

By far one of the worst Verizon stores I have ever dealt with. I purchase 2 new phones added my son as an authorized. They refused to allow him to pick up the phone. Next day I sent my husband to retrieve the phones and they told my husband the order has been cancelled and it nothing they can do about it. Called customer service and was advised order was cancelled at store level with no explanation.

My phone had stopped working. Went in and only had to wait about 10 minutes for help and then was out in no time at all. The associate listened to my issues, checked my phone over and after verifying that is wasnt damaged to cause the issues I was having she promptly ordered a new one. I got the new phone within 5 days and havent had an issue since.

Always friendly and knowledgeable staff, they dont try to upsell or fast-talk you into something you dont understand.

Not the best Verizon store Ive been in, but still nice. Its a bit small, and they dont have as many working phones and tablets to try out as other stores, but the workers were still helpful. They answered my questions and gave suggestions, even if it did seem like they had the ulterior motive of getting me to buy one of the Verizon exclusive Droid devices.

Great service! Acknowledged and Greeted immediately upon arrival.

Worst store ever. Not helpful, rude, nasty employees. Go somewhere else, it’s not worth the aggravation!

Every time we go to this store we wait at least an hour to be seen, while the employees play on their phones or talk among them selves. Do your self a favor and drive an extra 30 minutes not only will it save you time, but money as well! Their is a great location on south transit road in lockport!

Went to get my daughters phone fixed. We have insurance on it. We pay$6.00 a month for the insurance in case it breaks or gets lost or stolen, to get a new one. Well, she got a refurbished one instead. Even after we specifically asked if the phone was going to be refurbished, we were toldNO, THE BOXES MAY HAVE BEEN OPENED TO SHOW A CUSTOMER, BUT THE CUSTOMER MIGHT HAVE WANTED A WHITE PHONE, NOT THE BLACK ONE, SO WE PUT IT BACK IN THE BOX, AND IT GETS SENT BACK TO THE COMPANY TO GET RESOLD AS AN INSURANCE PHONE.Currently not happy with Verizon.😠

Very nice people work there

John st the verizon on the blvd was awesome great customer service!

Verizons service is impeccably awesome. I have no issues with the services provided or any issues with the people that work at Verizon. With that said, its sad I have to rate this location 2 stars because the wait is torturous. Even if you make an appointment, plan on waiting a good hour to be waited on. I feel bad for the employees as it isnt their control on this situation. They need help. I see people complaining and sometimes being just downright nasty to the employees doing their jobs, and that is what our world has turned into. No patience. I heard a comedian once talk about how people complain about their stupid phone because it isnt going fast enough. Do people actually realize how great technology has advanced? Just 10 years ago would you have been able to carry a phone in your pocket or even harness the power of the internet from their palm?

Girl that helped me today was very rude. wish i had gotten her name (she was black, maybe 30 years old or so) but right from the start she had a attitude when i was explaining my reason for being there. my issue wasnt resolved but after dealing with her i just wanted to leave. i hate reps like her who are just angry and have zero interest in helping. just avoid this store. hell youre probably better off just avoiding verizon entirely.

Worst experience ever. Very rude and combative if u dont buy the product-if u DO buy the product they lie and sell what they can to make commissions go to a different store.

Very convenient

The rep Matt was very helpful and patience with all my questions he listened to me and didnt push or strong arm me to buy or change my plan

Zero stars.. customer service on phone and in store sucks.. they both lie.. neither one knows what the hell theyre doing. One tells you one thing with a guarantee, the other tells you they dont know what theyre doing... Absolutely terrible

Our favorite Verizon Store. Staff is great.

This particular branch has constantly given very poor service. I have only had maybe 1 or 2 people that were actually informative and provide fair service. For the most part, the wait time is at least 1/2 hr or more and the sales people always try to convince me towards different phones than what I came in to look at. I actually had one girl try to convince me to buy a slightly more expensive phone than the one I wanted. When I asked her to prove to me the difference in the two phones, the one that I wanted actually had a slightly larger core processor and had a longer battery life than the one she tried to persuade me to buy. My advice know what you want before you go in this store or they will upsell the heck out of you and to sell what they have in stock rather than what you want. I always go 5 miles out of my way to the one on transit to get better and a more honest sales and answered experience.

Terrible service, loooooong wait to get served and I was next! Walked out. Go to Walmart for Verizon phones, youll get a better deal there anyways.

Lost my phone somewhere between the Christmas Tree Store and my car. Searched and searched...no luck. Walked over to Verizon and was fortunate to meet Chris. He used phone locator, walked with me over to the parking lot and spent significant time with me until my phone was found!! Thanks, Chris -- I was dreading another phone purchase.

This place is usually hit or miss. Always a long line here. Service is always hit or miss. Sometimes they just advise you to call tech support yourself

Always a long wait but good service

Fast service,no hard sell

Knowledgeable staff and friendly service. They can be a little pushy or into upselling but then again they are in the sales business. Unfortunately my experience of verizon wireless service in the buffalo area is that it isnt as great as in other markets/areas.

Absolute suck start to finish. Plenty of workers standing around playing with their phones rather than helping me sign up for mine. The rep had no idea what was going on. Ported my number to the wrong phone, then realized the right phone wasnt supported. Since hed already ported it, my option was pay too much for a new one, go buy a used one from the super sketchy store down the road, or *poof* your number is gone. Insisted he couldnt configure auto-pay and generally just had his head up his butt. This is a legit branch, not an authorized retailer. For the absurd prices verizon charges, I expect a higher quality of service. Screw these guys and the horse they rode in on.

Good location and nice staff. Usually quite a wait, its a pretty busy store. But sometimes you get lucky

Great customer service!!!

One of the only corporate stores in the northtowns. The store is always busy. If you need to stop by make sure you have a few hours to spare.

A completely unorganized mess. You check in then wait forever without any idea of when you will get served. The sales reps are clueless on the devices that they are trying to push. I would rate this zero stars if I could.I hate going in here so much it makes me want to punch babies.

Customer service was horrible and lied to get their commission. This was the first and last time I will go to a brick and morter store. It took me a month to correct the billing and plan that he messed up. He told me if i changed my plan to include the new tablet my bill would decrease due to the new pricing. I am so gullible. DO NOT GO TO THIS STORE.

Always feel like a nuisance because I’m an existing customer and not opening up a new line (which is all they care about) have also had a lot of unnecessary complications with service due to lack of communication and knowledge of proper policies.

Quick service and very good customer service!

Terrible, condescending associates

Had to return a screen protector for my phone and was told I needed to sign in and wait for the next available agent: which was going to be about 45 minutes. Ridiculous. Also, Ive been at the Starbucks next door and noticed that after Verizon closed that all their employees were parked in the few lots in front of the store. So its okay for customers to have to walk through the plaza but not the workers. Just avoid this location.

Very accommodating smart associates! Thank you.

Absolutely worst store have ever dealt with. They pressure you to buy things you dont need, then dont allow you to return them. Obviously they get bonuses. One particular manager is an absolutely horrendous individual with his tactics. Avoid this store, go elsewhere, or be very careful about their fast-talking.Update: Went there because phone was not working. Rep there told me to go to CPR, which is a nonauthorized service and would have invalidated my Verizon insurance. Luckily did not follow his advice, and requested he order me a replacement phone, instead. He ordered it wrong, and now I have to go there again and wait in line, to obtain a sim card. This is not a good place to shop, and recommend finding another Verizon outlet.

We just switched from T-Mobile over to Verizon tonight. I was extremely hesitant going to this location after seeing the reviews, but I am glad we went. We walked in and it was really busy, but we barely waited 2 minutes. They were well staffed for a Saturday afternoon and extremely helpful. I didnt feel rushed with a purchase or feel like we were being over sold anything. All of our questions were answered in depth and our wants/needs were well respected. Shout out to Todd (I believe) who helped us. It was such a smooth transition (and ended up costing way less than we anticipated too!).

Never been lied to so harshly.Buffalo needs to close this place down for pretty much deceiving us customers.

Great employees and service. I will give them 5 stars when I find out what happened to my discount.

CRAZY hard to find if you follow the signs stating what stores are contained in which section. Really easy to see from the road though.

Fixed my problem quickly great service