Went to store In Elmwood Village, Buffalo, NY. It was early evening and I believe the Associate was Lea(?). She was flying solo, already working with one other customer. She immediately acknowledged me, as well as others, upon entering. As soon as she had the opportunity, she started addressing my needs, as well as the needs of 2 more customers that entered. She was polite, thoughtful and knowledgeable. She was a very capable juggler and deserves high praise and reward.

The female representative was 😊 extremely attentive and ready to address any problem or questions I had. She was able to help me with everything but she sure tried. Great job!

We always have a very good experience with this store. They are professional and polite. You also get waited on in a timely fashion. Four stars all the way!!!😊

On July 14 around 2 pm we came to make a quick purchase and there were two customers before us, one finishing his purchase. There was only one employee working and he told us that he will be with us shortly. After we waited for 20 minutes, we realized that the customer ahead of us was purchasing a new phone and this employee was making calls for her, etc. Then we asked him how long it would take and he told us indifferently at least 30 minutes to an hour. It would be professional that he updates us while we were waiting for 20 minutes that his shortly has changed into a long wait. Even afterwards, he didnt even think it was worthwhile to apologize for not updating us from :shortly to one hour wait. Had we not asked, he would have us wait there all that time. Complete disrespect to a customer. Will never go to this store again.

Emmanuel A. is a excellent customer service representative for AT&T. He is very knowledgeable about all of the products that AT&T sells.Emmanuel answered all of the questions about AT&T services that l ask. He is very polite, friendly and professional. Emmanuel is a excellent asset to the AT&T company.

This AT & T employee Garrett worked on my phone so hard to get it started he never gave up, I needed help taking information from one phone to a new one and I couldnt do It! What a great job he did! He never gave up until he had it right! Bravo need more people like him that works until the problem is solved

Had an awesome experience! Johnny aka Geo was an amazing sales associate. He had a vast knowledge of the phone world and had answers to all my questions. Had a great convo with him, very intelligent guy, I highly recommend this location.

I think his name was Garret.. He was very helpful and knowledgeable and extremely patient. he made me and my daughter very happy.I will never go to another store ever besides this one

This place is so unprofessional. I came at 6:40 on a Wednesday - they are open until 8 - and there was a handwritten note on the door saying “be right back”. I waited for 25 minutes and no one showed up. Unless there was an emergency, that’s just bad business - especially when people are trying to holiday shop.

Amazing staff! My wife and I came to upgrade both of our phones and we left with an additional line for our daughter. The manager there, Stephen, took his time making sure all of our contacts and photos were transferred to our new phones (my daughter had over 4000 pictures so this was no simple task!). I just wanted to thank the staff (I’m sorry I don’t remember the other young mans name) for such a great experience. You don’t usually find such caring people in the retail business. Kudos!

I have literally never been treated as poorly in a retail service environment as I was this evening at the Elmwood AT&T store. I am the owner of a retail store on the Elmwood strip so I have an idea of what reasonable customer service looks like. The store manager himself lied to me, cheated me, told me he wasn’t going to do anything for me and said “ I don’t care about you and I don’t care if you’re happy with our service”. Apparently he’s speaking for the entire AT&T corporation because this was the last of a long line of lies my entire family has experienced throughout our history. If I could give them less than 1 star I would. They’ve made switching to Verizon an easy decision.

The guys here were great. Went in to shop for a new phone. Needed advice and they were extremely helpful and knew just what I needed!

I went in to upgrade my phone and I believe the employees name was Justin who was incredibly helpful & also didn’t mind we brought our dog in with us (he gave her pets too - I know, V important in regards to service). My boyfriend ended up teasing in as well. Justin helped me chose what payment plan I wanted and what would work best for us & didn’t mind staying a little later after their closing hours to get us all set up. He was very personable and easy to talk to. I would absolutely go back if we need anything.

Very good costumer Service. Highly. recommended

I came by to pay my bill because I was in the area.. online website hours said it’s open 10am-7pm I am here @1:30pm and the door is locked up & a sign on the window says out for lunch. It’s is 3pm now since I’ve been waiting outside. I have seen other customers pull on the same very door as I have for w/e their reasons was for services & still nobody is in there. Unprofessional. Do not trust the website hours.

Google says open until 8pm. Printed sign on the door says open until 7pm. Doors were locked and store was empty at 6.30pm. Cool cool cool...

Scott the store manager is seemingly one of the few people employed here and is tasked with running the whole store most of the time by himself. This man was and is consistently so courteous to me and every other person Ive seen him deal with. Please ignore any negative comment about him going on a lunch break for less than half an hour, the man has to eat and drink and hes working the whole store. Also if these people felt that he was short with them I guarantee you that he wasnt the one with the bad attitude, he is one of the best salesman I know and plays a role in why I am still a customer of AT&T.

Great customer service, knowledgeable friendly staff, and competitive prices. Would highly recommend and will definitely do business there again. A++

Justin was of great help to me. I came into the store not knowing exactly what I wanted, but with Justin’s expertise of the product line, he helped me find exactly what I needed. I will be coming back to this store solely based on my experience with Justin.

I just tried to go to this location and IT IS CLOSED! ABSOLUTELY UNACCEPTABLE! The time listed on the door is 7PM. I work all day and I am heading out of town for the weekend with no cell phone. Thanks for absolutely nothing.

The man who was in the store was very helpful

This staff that has been here lately is the best. They are very helpful never pushy and always willing to take the time to help. I could not be happier with the service I get this is the only store I will go to.

My new iPhone broke and while AT&T was under no obligation to replace it (Apple was responsible) the worker there let me borrow a brand new android for the ENTIRE week! He did not want me to be without a phone when I was with my two little daughters. What a great company! A big thanks to SCOTT for making me a super happy customer!

My son and I had to upgrade our phones and have been putting it off for quite some time now! We stopped into the at and t store on elmwood just to check out what the new iphone looked like. We were greeted by such a friendly employee, I think his name was Abrani (not sure how to spell it). He was very patient in explaining all of the current promotions to us and helping us find a plan that fit both my son and my needs. We ended up leaving with two new phones and cases. What started as a simple stop in to see what the phones looked like ended with two more happy customers! thank you so much to abrani and the store manager for their help!!! we love our new phones!!!!!!

I brought in a phone, wanted to switch services and the guy who seemed like a manager was very un knowledgeable about the process. He did not know how to apply a discount I qualify for, also couldnt give me the price of my service and estimated much lower than it is. Lastly signed me up for insurance which I never wanted and never asked for. I would steer clear of this retailer and go elsewhere, where they will be much more knowledgeable of their company and make customers feel they know what they got into.

Charles was super helpful! Glad to walk out saving on cable and some sweet accessories! Would gladly return or recommend.

Justin greatly helped me out with all of my needs and questions I had. He was very up front and did not try to push any sales on me. He was very knowledgeable about all the products and promotions which made it an easier decision for me in choosing my plan.

Sachin helped me locate my X Phone. Thanks to him I found it. Great service. Very impressed.

Home or small business, they have the customer support and technical know-how to assist and help with internet connection(s), wifi, cell phones and more! Networking assistance was very helpful and appreciated!

Helpful

The shift manager here had me sign a contract and told me the phone was free except taxes...(yes I confirmed several times) come to find out from ATT customer service, it was not free and I am now being charged in full for my phone. Classic bait and switch and nobody is willing to help. Customer service center washed their hands and blamed the store and say It’s my problem.I will never use them again.

Hate buying a new phone but it was quick and easy. Staff was super cool

The best experience Ive had!! Not only did I get a new galaxy note 9 but they hooked me up with a galaxy watch AND a galaxy tab a!!

Justin was a great help the whole time I was in the store. He was very willing to answer any questions I had and was very kind.

Ordered a new phone and spent 3 days trying to contact the store for pickup. When I went there, there was a sign that said “out to lunch”. After waiting an hour and nobody around I left. Canceled my order and went elsewhere. If I could give 0 stars I would. Waste of my time!!!

Had me in and out fast and moved my data to the new LG I got!!

Scott, the store manager, is the best! He was knowledgeable, friendly, and helpful! Best service provider and sales team at this Elmwood location!

Best Customer service and Great deals, the Manger Sachin helped me Switching from Verizon to At&t and I really love the servic. Thanks a lot for the help, definitely coming back for more phone accessories

Very helpful on transferring data from my dead phone. Super helpful!!!

One of the best customer services Ive received thanks to Sachin.

Sachin is verg Knowledgeable and understanding. Great team here at Elmwood

The staff is very helpful. Come visit this store. You wont regret it!

Amazing customer service, they are smart and understanding of what we need.

The hours of operation are supposed to be 10:00 - 7:00 PM. At 12:55 PM there is a sign on the door out to lunch sorry for the inconvenience. I was on my lunch break anticipating someone to be present during the business operations hours. He was very short with me. I will never patronize this particular establishment again.

Spacious clean and customer service is on point they take care of your problems if they can right then and there ..

We could no pay by phone. It was confusing. Payment was faster in store.

Sachin made a strong argument for me to switch from T-Mobile, its Football!

Sachin was hands down one of the best people to work with. Solved all my issues, Thanks again!

Great store, great location, and Sachin couldn’t have been more helpful. Thanks!

Wonderful service. Very knowledgeable salesman.

Ive went there twice on separate occasions and every time I went to that place it was closed but the sign and times clearly show they were suppose to be open. I didnt go on a special day or holiday but during a regular work week. Had to drive to another AT&T that was out of the way.

The staff here is really knowledgeable and extremely helpful!

The team there was amazing, very helpful and informative, I wont go anywhere else !

Justin was helpful when my phone was not working. I ended up getting a new phone.

I cannot say how pleased I am with the service I received from Shachin at the ATT store onElmwood ave. He listened to my needs and directed me to the proper iPhone.The one thing I truly appreciated was Shachin did not try to sell me more phone than I needed. He explained all the features completely. A great experience. If you need a phone and want great customer service go see the crew at ATT Elmwood ave.

Awesome staff beautiful store!! Loved the staff

Awesome Location. Manager there saved me $50/mo. on my phone bill!!!

Sachin the manager was super friendly and solved my problem fast. excellent location.

These guys are great! They helped me setup my new phone and helped setup my email.

Sachin helped me setup my geico Maxwell ringtone!!!!

Sachin was very friendly, helpful, and expert when setting up my account for me on my own Android phone. Thanks!

Very friendly and knowledgeable staff who took there time to help me.

The people gere really go the extra mile to take care of you, from the moment you come in right up to the moment you walk out!

They charge more money for the same phone and plan in-store as they do on the internet, or at like walmart.

Great time at this location, love the new phone

Fast service amd friendly staff.

I came in for a screen protector and I ended up getting a new phone and a monthly discount on the bill. Amazing service, best experience ever.

One of the best stores Ive been too!!!

Great service the sales rep was very friendly and helpful.

One person working. 4 people waiting. Walked out. 3rd attempt to get new phone. Now I know why people switch.

Happy with my new iPhone XSMAX!!

Always a great experience at this location!

I live a block away and have been trying to get service and plan for 2 weeks they never answer the phone and theres a sign on the door out to lunch everyday... HELLO?

Best staff In the area

Very helpful and friendly staff

Great customer experience!

Not open when they said

Horrible customer service I called up to 8 times and got hung up on twice

Great team, great service

Amazing customer service

Very helpful!

Awesome Team!

The best

Sachin did good

Good place

Beautiful store

Great service

Great service

FIVE stars!!