Same complaints everyone else has. The movers themselves were great, they got the job done and didnt damage anything. Props to them. Regarding the company though, hidden fees all over the place. I had a $600 budget, and it ended up being over $1,000. They cried that it was a holiday weekend and they were doing me a favor by having guys work that day (Easter), but then at the last second tried to upsell me another guy for an additional $40 an hour. This is on top of the fuel surcharge, overall 15% they tack on in the end, and some other BS charges.To top it off, when the movers called in the final bill, they had the office on speakerphone. They were chatting about how tough the move was, and the guy called me a mother f#$%$% for not booking the third guy. I was standing right there. Real classy.Oh, and they arent students. They are also not starving. This company is nothing move than a clever name used to lure in people who know nothing about moving. The workers themselves said I would have saved tons had I just called them directly. I know now for next time.
I will NEVER call this socall company with that little truck anymore. They lied to me about the rate and hidden fees. I will NEVER recommend this so-called company to my worst enemy.Please dont make the mistake by hiring this (Phony) company. Better businesses bureau will be hearing from me. (DONT CALL)
The movers contracted in Baltimore: were 2 hours late even though we were only move of day, almost let an animal out, I ended up cracking a knee cap falling while catching it. No apology. They were getting rain sheets but never used so stiff got wet. Lastly the broke our couch. I called headquarters to file complaint. Nothing DONE.We used 4 times this is last unless they change contracted group.
On time great help fast service will use again
I read the reviews but noticed they were 9 months or more, so, maybe they had made improvements. The initial interaction led me to believe one price. The price was reiterated throughout the conversation. There was no mention that the $100+ trip charge was over and above the price discussed throughout the hour long call. So, I okayed the contract, I agreed to 2 hours only. I was assured thatthe deposit would be applied to the $200 total.Moving day went wrong immediately. I had an 8a-12noon window. At 11:30 I called the office. I was told that I had called the office and cancelled the move and had the option to move the next day, which was not possible.After several holds, I was told another story, that my movers were given the wrong paperwork and were on another move and would arrive as soon as they finished. Although he apologized, he said We all make mistakes. I am sure you have made mistakes too.They arrived at 2:30. They worked quickly and I assisted as time was of the essence and rush hour was upon us. The driver stated that he could not go through the tunnel, which would shorten the travel time.I called a friend to assist with unloading at the destination, and called the office to see if we could go through the tunnel. The most unprofessional, young female voice refused to answer the question about the tunnel. She kept reiterating terms of the contract as though she had not heard anything I said. She insisted that I provide the invoice number, whike driving! I demanded a supervisor and she told me to stop speaking to me like that maam. She would not get a supervisor.The dispatcher happened to call at that time while the rep hung up on me. The dispatcher was excellent, told me that the truck could go through the tunnel but we were already stuck in rush hour traffic. The dispatcher also advised that a supervisor would call shortly. He did.Someone in the office told him that I had complained that the movers went to the gas station. That was another lie. I demanded credits. He said we would work on that upon completion of the move.The movers were good but would not remove the legs from the sofa until serious damage was done to the wood door frame, front door, neighbors door,my ceiling, and adjoining walls. Once they realized I was right about the legs, I grabbed the drill and the legs were removed.Upon completion the driver wrote a fee that was $200 more than discussed and subtracted discounts due to the problems, which took the total to $100 more than negotiated.I was furiuos and had had enough. My male friends voice in the background seemed to cause a change in the attitude of the supervisor, who became more reasonable. The dispatcher was conferenced in and she fully understood that I was given misinformation . She said she would pull the call to verify my statements. I said good and I would hold.I had no more money and the supervisor agreed to contact me the next week to pay the balance. However, I questioned how the charge was doubled, then discounts applied to take the bill back to the original price. He said he was taking a loss. I am not sure that his loss was greater than mine. I suggested to the movers to start their own business and leave starving students since the level of dishonesty and unprofessionalism would reduce the number of jobs.I sent an email with pictures of damage to the office. I received no response.I will NEVER EVER use or recommend this company, not even to my worst enrmy.
*** DO NOT USE THIS MOVING COMPANY!!! ***I worked for this company for over 3 years as a Branch Manager.READ BELOW FOR THE TRUTH ABOUT STARVING STUDENTS MOVING COMPANY:During my three years as Branch Manager I saw HORRIFIC situations unfold for Starving Students customers over and over again. All of which were situations that could have been avoided if Starving Students Moving Company cared more about its customers and employees rather than RIPPING PEOPLE OFF!EXAMPLES OF SAFETY ISSUES AND HOW THIS COMPANY WILL RIP YOU OFF:(I continuously brought these and other issues to upper managements attention and I either never received an answer or was told to make it work)* Unsafe and worn out equipment in terrible condition such as dolly wheels falling off while or the welded seems were broken, straps to tie furniture in were missing or damaged to an unsafe condition making moving furniture with them HAZARDOUS AND RECKLESS!!!Most of the trucks were falling apart and unsafe to drive with tires FAILING TREAD INSPECTION but approved anyway for long distance hauls, brake lights & turn signals not working, holes the size of a football in the floors of the back of the trucks that movers had to be careful not to break their necks while carrying heavy furniture, trucks not starting was almost a daily issue which caused us to be SEVERAL HOURS LATE to a lot of our customers who expressed there anger to me.The movers only get paid minimum wage to move extremely heavy furniture sometimes in severe weather conditions compared to many other moving companies that pay their movers much more. The company also consistently DIDNT PAY THE MOVERS ON TIME when the company knows they live pay check to pay check -- sometimes A WEEK LATE. I had to fight with the Corporate office manager just to get t shirts for my guys! It is hard to get an employee to care about his job and the customer when the company clearly doest care about them...The owner Ethan Margalith is very old (like 80) and still tries to run the company but leaves for months at a time. In my short three years of employment, the owner fired over five CEOs. The owner would send emails to the entire company promising things like a if we increased sales he would pay for a Christmas party... we increased sales but the Christmas party never happened. There were a lot of promises made and not kept.The staff at the corporate office rarely return phone calls after you have moved in fear of you submitting a claim for all the damage the movers caused. For example there was a sweet little old lady who moved out of state and had called me crying that all her antique furniture that was passed down from generations was broken or damaged. Close to $20,000 dollars in damage. She told me she had left numerous messages at the corporate office and no one will return her call so she looked up my branch phone and called me. If I had not seen for myself how some of the movers at other branches just throw furniture on the truck when the customer isnt looking I would question it but I know the truth. I notified corporate office and nothing was done to help the lady.