We were in a very challenging situation with my 2015 Sonic that had major electrical issues—- and in the end, the service department stepped up and did everything they could to help us. They tried diligently to diagnose and fix it. Considering the amount of time they spent working on it, the amount we were charged in the end was fair, and they provided us with a rental car for our needs A special shout out to TROY, the shop foreman, who was professional and helpful throughout. This exceptional customer service continued when we decided to trade our car in for a new one. Our salesperson, KEVIN, was very professional, knowledgeable, friendly and willing to help us with whatever we needed throughout the process. In the end, we’re very happy with the new car we’re leasing. After this recent experience with both the service and sales department, Luther Brookdale Chevrolet has won us over as customers. If you’re interested in buying or leasing a new car, we highly recommend Luther Brookdale Chevrolet
Alan, Is an absolutely incredible service advisor his product knowledge is awesome, he is very efficient, his follow up was spot on, and he is very genuine. We will absolutely be coming back just so that we can work with him again.
I had a great experience with Kevin and the rest of the staff. My vehicle was detailed and ready to go when I arrived. They were very attentive to my needs and what I was looking for in a vehicle. Great to work with and I will definitely use again in the future.
Luther Brookdale Buick did an amazing job! We purchases a used Buick Lacrosse. The Sales and Leasing Professional, Adam Prekker was wonderful to work with. He is knowledgeable, friendly, goes the extra mile to ensure we are satisfied. The Finance manager was also friendly and very efficient and getting the paperwork processed. I would recommend Luther Brookdale Buick as a Fantastic place to do business.Thanks Adam!
Orlando was awesome with helping me purchase my Silverado! Found me exactly what I was looking for and was patient doing so. Great service. If you are going to buy a car at this dealership he’s the man to work with.Thanks again!
Very good service and fair service price and very good customer treatment. Today is my second time to this place and I have been treated very well. They are very honest and professional. All I can sayThanks.
In May 2021, I gave Collin Chladil a 5/5 rating for the service he provided when overseeing work done on my 2017 Chevy Malibu. He was professional, kept me updated on the progress of my repairs, provided complimentary pickup of my vehicle, and made the whole experience convenient and seamless. I also trusted Collin to tell me about future needs, so I can keep my vehicle in great shape. Ill definitely be back for my next maintenance appointment. Thanks so much Collin. Bridget Godfrey
Very professional to deal with. Knowledgeable of his job, excellent customer service, honest, trustworthy, authentic, and will help resolve any issues. Hell make sure you are a satisfied and happy customer when you leave the service center. Thanks, Luther for having a good employee like Rudy.
Casie - Thank you so much for your help in locating a GM warranty to cover the work that was required to fix my car. It saved me money, and I wasn’t aware that this option was available. You looked out for me and provided excellent customer service every step of the way. I will continue to work with you on any service needs that I have with any of my Chevrolet vehicles. You Rock!!
Bought the truck thinking I was getting everything I wanted, but turns out they messed up and charged me more. Sales guy didn’t know what he was talking about when I went to get the truck, finance guy seemed to be nice but didn’t enter correct amount into the system so it messed up and they had to charge me more money for the truck when they told me I was getting the plates for the truck and that’s why I had to pay more. They lied to my face when I paid them for the plates and stated I would get them in the mail. Ended up not getting the correct plates and had to play phone tag in order to talk to anyone. Very unhappy with their way of business and will never return or refer anyone to this place. Staff there seem to not have any form of information on what’s what, and they don’t seem very educated on what their trying to sell. Wouldn’t suggest this dealership over any other dealership.
Alan is what customer service used to be....genuine, attentive, informative, respectful and knowledgeable. He keeps the customer informed and immediately notifies you if there is an unexpected delay. In my case that was 10 minutes. Reason? He was helping several physically challenged customers into the waiting area. Alan is a gem. I would STRONGY encourage you to ask for Alan when you make an appointment. He will make your appointment pleasant and send you off smiling. TY Alan!
When we were looking for a new vehicle we found the perfect one with a reasonable price, our sales rep dashaun made us feel comfortable and the wait was worth the time spent at the car dealership. We are very please to say thank you for being very respectful and considerate.
Steve has been great to work with, have purchased or leased 3 brand new vehicles from him over the years. We told him what we want and he watched for a deal to come by. He called and said come pick up your new car made it nice and easy. Steve and his Luther team have done a great job by making my time at the dealership limited and and my shopping experience great every time. All my family and friends i have sent in to him have said nothing but great things as well. Go see my son, Steve wick at Luther Brookdale Chevrolet Buick GMC. Love my brand new 2020 Equinox
The sales side (Dave W.) is excellent. The service department definitely created some hiccups. (The wrong people in management) In the end the other people in service worked it out, which is all the customer is asking. Unnecessary headaches, but still 4 stars because they made it right in the end.
We purchased a 2021 Suburban from Pat. Talk about a great guy. ZERO pressure, he did what a great salesman does, he let the product sell its self. He answered every question, and with a vehicle this size and with these options, there were about a million questions. I have bought several vehicles over the years, new and used. I can honestly say Pat was one of the best, if not the best we have worked with. Ted in finance was amazing as well. I dont think we have ever had a more pleasant experience in a car dealers finance office before. You are not only a customer, but they treat you like a friend. I am very impressed. We live almost 40 minutes from the dealership, but the trip is well worth it. Strongly recommend you give them a try. I do not think you will be disappointed.
I have purchase all of my vehicles here and Lance has been the best man to go to. Local guy who tries his best to get you in some new wheels in your budget. Thanks Lance!
The saleman and the finance person were very friendly and knew their avalible cars. I will be buying another car from them in 7-10 years if the Malibu lasts that long. Thinking of buying a car? Start at luther and end at luther.
Alan is very attentive and will go out of the way to offer exceptional customer service. Alan is professional, extremely helpful and informative, and he has a positive attitude. I would definitely request his service again and recommend him to friends.
It was amazing... Casie kept me informed throughout the process. He made me aware of all things that were taking place, how they were being handled etc..
Allan H. in the service department is spectacular. He was fast and super knowledgable. Service was exceptional and he went above and beyond of what’s expected. I will be sure to request Allan in the future for any services!
Excellent experience with Danielle. I highly recommend working with her. Financing was quick & easy. It was smooth process and I am extremely happy.
I had a great experience buying my car from luther. I worked with Scott and he was knowledgeable about the Audi I purchased because he had previous experience with a previous luther job he had. Even though it’s a Chevy dealership, Scott could answer my questions. They made trading in my other vehicle very easy and offered a fair amount. I never felt overwhelmed or taken advantage of because I’m a young female buying a car. Buy from luther!
Casie T. is the best! Very helpful and always goes the extra mile!
Got some service work done this morning. Collin helped me out as soon as I got there. He was super helpful and great at communicating and keeping me updated. Helped replace a part that was still under warranty that I wasnt aware needed to be replaced. I always use them for the services on my vehicle for these reasons. Thanks Collin and the rest of the team at Luther Brookdale Chevy
It was great Chris kept me up to date on everything! I ended up having a different problem a couple weeks later and the service manger Cole has been very helpful letting me know that they misdiagnosed one of my issues so are working with me to refund me what I paid for the diagnostic! I would definitely recommend to friends on the future
Great customer service from Colin. Kept me updated with all the necessary details available. I didn’t have to chase anyone down for the status of my truck and overall he made it really convenient
Orlando Post is an excellent Sales and Leasing Professional. I highly recommend Orlando for high-end vehicles at Luther Brookdale Chevrolet, and advise his management to promote Orlando to higher salary positions. He is a great professional for increased sales at car dealerships.
Lance has given us great service for 20 plus years at Luther Brookdale Chevrolet. We have purchased multiple vehicles from him as have our adult children.. He is knowledgable in all aspects of the vehicle service industry. He is genuine and easy to work with. We will continue to seek out Lance for all our vehicle needs.
I have always had a wonderful experience with Casie when I visit the service dept. and he is one of the reasons I continue to come back. I know I will get the best possible service. Highly recommend.
Nobody better in The biz! No pressure, always willing to get us what we want at a price we can afford.
Excellent Customer service! Collin goes way above and beyond to make things right for you. He is the best service advisor I have ever met I highly recommend him and Luther Brookdale Chevrolet for your next purchase or service appointment.
Very helpful and thorough with what was going on, next steps ans it’s that needed maintenance. He even helped me schedule the appointment and find a discount code for the oil change. Too Notch!!! A+
Casey took a personal interest in listening to my concerns about my car. He called to keep me informed of progress on the repairs. I highly recommend him for his work ethic. Thank you very much.
Just purchased a new 2021 Equinox. Our sales consultant Isaiah Kallas was very knowledgeable about the vehicle and how to use all the options. Everyone we had contact with during the complete process was very nice.
Excellent care and customer service, especially helpful as a first time Chevrolet customer at the age of 54. Ive always owned a Ford, and I found a Chevrolet Equinox, one owner 2012 with 70,000 miles that I love!! Purchased it from a smaller Chevrolet dealer outside the metro right before Temps fell to -17 degrees and I needed a new battery!! Luther Brookdale was incredibly helpful, answering additional questions I had about my Equinox, and was over impressed with ensuring I was well cared for as there customer.
My overall experience was great. The customer service was excellent and my car was fixed in a timely manner with no further issues. Cris was very informative and nice. With the times we live in, it was a breath of fresh air to have everyone be so nice. I will definitely recommend you guys.
I would like to start by saying thank you to Luther Brookdale Chevrolet!Nick the service representative was amazing. Everything from dropping my vehicle off for a repair to accommodating around my schedule. Nick was honest in his assessment and was right on the button when he said it would only take 20 minutes. Luther Brookdale Chevrolet has restored my confidence in Chevy and when it’s time for a new vehicle I will go to them, because of the great people they have working there.
I came 800 miles to buy a car and you guys made the experience uniquely wonderful. Moses is the best salesman ever, personable, honest. Felt like he was an old friend. The process was smooth, stress less and the finance lady was a joy . Pricing is very fair here .When it’s time again for a new car, I’ll check here again regardless the distance .
Dave was extremely professional and very determined to find the right vehicle for me! A fantastic salesman to deal with and an even better person!
Cory was fantastic and I would recommend him to anyone if they are looking for a stress-free, positive car shopping experience. Its only my fifth time to purchase a vehicle and hes the best person Ive worked with by far.
Will not negotiate at all. Will never go there again. If I could give 0 stars I would. Never seen a dealership refuse to work with people that have a nice trade in and are willing to put a good amount down.
Brad was a great salesperson. No rushing or pushing to buy something we did not want. All those that were involved with helping us make the decision to buy our 2020 Buick Envision were great. I would definitely refer others to Luther Brookdale Chevrolet/Buick
Thomas Brady is excellent. He is always courteous and attentive. I know that my car is in good hands and he makes coming in worry free. Best dealership in town.
Worked with David Warner, a sales associate with Luther Chevrolet. David was knowledgeable, friendly and professional in all aspects of my recent vehicle purchase. Thank you for a great experience.
Great service came in there to get new low beam lights out in! I asked Allen about an oil change he priced it and made sure it got done even tho i didnt have an appointment for that! He was great when i said i was looking for car and he was very in tune to what i was saying and what i wanted! over the top customer service and i shall return!! Thank u Chevrolet and Big thanks to Allen!!!!!
Collin Chladil was our service consultant on our recent visit to the dealer. He was friendly, efficient and extremely knowledgeable. I’ll definitely be going back!
I brought my car in again for the same issue that they couldnt figure out last year. Because the warning lights went off they said they would not be able to find the problem AGAIN. I am sure when my warranty expires they will find the problem. NEVER GOING BACK THERE. NEVER....
This is regarding the service department. Overall nice folks. My issue was around multiple crew not wearing masks correctly during my visit to get my oil changed. Like below their chin wrong. Why even wear one?? I know for some this will not be seen as a big deal, but for others who do value mask wearing at this time I would avoid this service department. I didnt appreciate someone climbing in my car without a mask on personally....
Had to get new keys and a fob made- staff was pleasant and professional and the waiting roomIn comfortable with plenty of snack and drink choices. Also the cost was about $100 less for my service than another dealership in golden valley that I checked out. Good value.
Bretts personable sales approach and patience with two senior citizens made our experience a very good one. At the end of the purchase you get to deal with Ted the finance guy. He was happy to help you and very efficient with a no pressure style. These two employees work attitude show they are happy with their jobs and made it a positive experience. A good place!
Ty was fantastic to work with. He understood all my needs to do safety repairs to my car to prepare it for sale. It was an old car and repairing my car on a budget was essential. He made great recommendations. I spent $1,700 in repairs and I feel I got great value for all the work done. I am so glad I used the dealership to give me a comprehensive repair job for my older car. I will be back! Thanks Ty!
Awesome. Brett has followed through with everything he said he would. He offered me extra protection on the vehicle and went over all the new features. Made the terrible car buying experience actually amazing.
In early June 2021 after owning my 2018 Yukon since Sept 2019, the ac stopped cooling. I was under 36K miles but 4 weeks out of warranty per the delivery date. I called the Wayzata Gm dealer 3 times, and each time they told me they were not going to help me despite my low mileage and barely out of warranty status. Frustrated, I began looking for another shop to fix this issue. My journey took me to several shops where they each told me my truck needed a special coolant/piece of equipment that was hard to find. My husband found one such shop in Plymouth Tire and Auto. When I arrived I spoke to Paul the manager - Paul explained to me that this could likely be an issue he had seen with a previous customer and that she found help at Luther Brookdale Chev/GMC where it was eventually covered under warranty. Long story short, after arriving at Luther GMC in Brooklyn Park I was assigned to Service Consultant Cris Ambriz who helped me work with GMC Corporate to the cover the $2500 cost of replacing the ac coolant lines. Cris was professional and attentive and was able to get my truck fixed and back to me in a short amount of time. I cannot say enough great things about Cris and the whole team over at Luther GMC. Thanks Cris - youve got lifelong customers in both myself and my husband!
Muffy and Luke did a GREAT job helping me out. I came in for an oil change and little did I know I was leaking gas. I’m suppose to leave to head out of town on an ice fishing trip up to leech lake and was very concerned about this. They reassured me I was in the right hands. They ran around doing everything they could to help me out in such a predicament. They fixed the issue, took care of a low beam headlight that was out, and finished my oil change. These guys saved my life. Rudy was also very good to work with. He sat with me in the lobby reassuring me these guys were on top of it. Top notch team all around!
Recently made My first purchase from them and they did a great job and made the process seamless thank you
Tyler the service advisor was very knowledgeable, keep me informed, and was very kind throughout the entire process. Im glad I had him help me with the issues I had with my vehicle. I will go back and have my service completed at this location knowing Ill be treated with dignity and respect. Thank Tyler for your dedication and kindness during my time at your facility.
Thomas was great.He updated me on all the changes and notified me as soon as it was done.
Lance made a great first impression. He was friendly, knowledgeable and professional. As we discussed the truck I was looking for, he found the perfect match in his future inventory list and provided me a printout of the details. He kept me informed about the delivery status and promptly followed up on any questions I had during the process. During a later phone call, Lance provided me a Protection Packages and related Ala Carte Menus and referred me to Teri. She was very helpful in explaining the details of those options and setting up the order and installation. She also ordered the wheel to wheel 6 inch Nerf Bars I requested. Tony did the closing paperwork and explained everything thoroughly. Before I drove away in my new truck, Lance walked me through the features and operation of the truck. It was a great experience from start to finish working with Lance and the staff at Brookdale Chevrolet. Thank you.
A great place to purchase an automobile. Scott our sales person was very professional and helpful and finding us just the vehicle we were looking for. We would highly recommend Brookdale Auto to anyone looking for an excellent experience. The Buick we purchased used had a small paint effect which they repaired repaired and now it looks like new. They even delivered the car to us even though it was over a hundred miles away. We are very pleased with the car and the effort they made in every aspect of the transaction.
Casie has been great and has taken great care of my most prized possession every service!
We worked with Cheryl. She was spectacular. Product knowledge was thorough and flawless. She took the time and spent the time with my wife regarding the vehicle. Actually visited twice to be sure. Her support of us and our needs, as well as her very personable nature were great factors in our decision. She didn’t waste our time “Selling”...she delivered information and answers to questions in a concise and thorough manner. Flawless from when we first visited til when we left with our new Equinox. You will not be disappointed!
Recently purchased a CPO 2018 GMC Terrain from Luther Brookdale. We went in with very low requirements for a vehicle and our wants evolved as we looked at more and more vehicles. Our salesperson, Brad, was very patient and helped us find the perfect vehicle for a great price.Weve purchased multiple CPO vehicles in the past from various dealerships and have usually had a small amount of buyers remorse immediately after the purchase. I can honestly say this is the first time weve purchased a vehicle with no remorse and are EXTREMELY happy with how perfectly this vehicle fits our familys needs.
Casie Tulenchik, Service Consulant @ Luther Chev, is always friendly and has a big Smile! He took care of us right away, fixed out (stupid) mistake and even washed our car - Cant beat that!
The work was completed fast and efficiently.
Bought my car ( Chevy Cruze 2011) at this location, 2 years go by and found out the car’s transmission was going out.. when I purchased the car they said the maintenance was kept up and was a great vehicle that was well taken care of. Once I heard the bad news about my transmission, Chevy said they could fix it for about $5,000.. total price more than the value of the car. Chevy pulled the reports and said there was “no consistent reports,” of this car being serviced at this dealership. Not sure where the misunderstanding occurred but I would not buy another car from here again..
Corey listened to what I wanted. Also what I wanted to pay monthly. Found the perfect car for me and stayed in my budget!
Great Experience!We purchased our 2019 Chevrolet Traverse from Luther, as well as traded in a vehicle and had an outstanding experience! We worked with Steve and he did more than just the average sales guy job. He diligently answered all our questions or he dug deeper to find one if he didnt know it himself. He went above and beyond what we ever expected him to do. Beyond pleased and happy! We will definitely go back in the future, no doubt.Highly recommend Luther Brookdale Chevrolet and ask for Steve. Hell get the job done for you, no questions asked. 😊
The agent I was working with, Casie was amazingly helpful, and worked with me to help make my experience working with them really easy. He explained everything that I needed clearly, kept me up to date on my car repairs.
I had a great experience with the service department at Luther Brookdale Chevy. Their customer service is excellent! They made it a point to know my name and were very helpful and knowledgeable in getting my car’s service needs met. They communicated with me every step of the way, including cost estimate, status of my car’s progress, etc. I also was able to receive text message updates for when my car was done and how to pay for my bill online. While waiting in the waiting room, I was endeared with how the other customers were treated. The service technicians were very friendly and would joke with the customers like they were longtime friends. It was a great experience. Thanks!
Joseph was great to work with. He explained what was done and felt he looked out for my best interests. Also, my car was finished in half the time quoted. Thank you Joeseph and Chevy!
Lance is great! He helped me pick out a great vehicle and gave me amazing recommendations! For my first time buy, I was very happy to work with him! Id recommend him to anyone
I ordered a 2020 corvette 8-8-19, my check was cashed and it has been almost 2 years and I have not even picked out the color or options. I see new ones being dropped off and heard the are selling sometimes double sticker price. I am assuming they used my place in line to profit more for the dealership. My company and family have purchased many vehicles from Luther thru the years, looks like I will be taking my business elsewhere.
I just bought my 2017 Malibu from Robert. He was extremely nice and he answered all my questions. He went above and beyond during the financing process. He calmed all my nerves. I couldn’t of asked for a better sales man. THANK YOU Robert for making my dreams come true. You are the BEST.
I took my 2015 Silverado in for a ticking noise and rough acceleration. Luther diagnosed a collapsed lifter (common problem with these engines) and quoted $5,300 to fix the problem. (1 year out of warranty, only 66,000 miles)I took my truck elsewhere for a second quote due to the absurd cost for a low mileage vehicle. Turns out the spark plug wire was loose causing the ticking noise and misfire.Don’t take this service departments word for anything that’s wrong with your vehicle. Take it to a non-dealership and get a second opinion. I will never go here again
Brad (salesman) and Ted (finance) were very helpful and put me in the car I wanted. This was my first purchase from a dealership and they broke things down for me and for the most part were very transparent. The customer service at Luther seems excellent; Brad pulled the car from the body shop early so I could test drive it at a time convenient to me, as I live over 30 min from the dealership, and when it came time to finance, Ted worked out some very agreeable terms with my financer that were much better than the original offer. I drove away happy.
Very professional service. Couldnt make my first appointment, and they were very happy to reschedule. I was in and out in no time at all. If your car needs servicing I recommend Luther Brookdale Chevrolet.
Nick is always there to handle the process accordingly..ive been dealing with Nick for years..Excellent customer service writer...if youre ever in or around Brookdale Chevrolet stop in and see Nick for a complimentary car wash...
Other than an excessively long wait time, I was pleased with the service and courteous treatment by Service Advisor Drew Johnson. Since I had a 12:15 appointment for a simple oil change which was not completed until past 2:00 I suspect the need for some scheduling improvements. I was pleasantly surprised that there was no attempt to up-sell any unnecessary additional services.
Once again FANTASTIC experienceduring routine service work on our Equinox. All areas set up for social distancing--very much appreciated by us seniors! Easy on-line scheduling! Tyler explained what service was due & provided estimate. Work was done in a timely fashion--complete with carwash--while my husband waited. Tyler is EXCELLENT representative of GREAT Luther customer service!
Tyler has been the most awesome person to me during my visit. He is very friendly, knowledgeable and just a breath of fresh air to this company. He is definitely an asset and will keep me coming back to have my car serviced when needed.Thank you for being the difference!!!
We had a fantastic experience at Luther and highly recommend this dealership. Our salesperson, Orlando, was kind, super smart and not pushy. He listened to our needs and helped make the process easy. We love our new Encore - thank you!
Lance was awesome to work with on the purchase of my car. Always returns calls and texts super fast even after the sale. Josh the manger is super awesome too. This is now my 3rd car from this specific dealership even though I now live in Richfield and there are closer dealerships. Highly recommend!!
Adam Prekker did a fantastic job helping me find the specific vehicle I was looking for. Adam is honest, patient, informative, and super great to work with...I really appreciate his customer service!
Brookdale Chevrolet is consistently polite and customer focused. Great communication. They tell you what they are planning on doing and do exactly that in a timely manner. I’ve been to other Chevrolet dealers for service that are closer to my home but I drive out of my way to go to Brookdale Chevrolet because of their customer service!!
Dylan was great to work with and had the vehicle I was interested in ready for me to test drive. I was highly disappointed in how the financing team handled my financing.
Smooth and easy transaction. I couldn’t have asked for anything better. Great bunch of people working there.
So I dont really leave reviews but heres one. When I was looking for the vehicle that I wanted i figured out that they had what I wanted and for the best price. So I bought a truck there in June through Scott. During my experiences at the dealer ship they had a really good selection during the pandemic, very helpful staff especially the sales guy and i was happy to be out of there in less than 3 hrs. In the future i wouldnt be opposed to take a look at Luther Chevy to see what they have for vehicles. I also would be happy to send other people to Luther if they are looking for a newer vehicle. Thanks again!
Dropped my car off for a diagnostic, picked it up the next day to see that somebody broke my side mirror, the plastic piece on the back is completely off. I called and spoke with Joe who was assigned to my car and basically told me its not their fault because it wasnt already in perfect condition. The mirror was already broken but there is no reason for that part to be taken off. I have gone through car washes with it like that and it never fell apart. I will never be going back.
In the time of covid this was a perfect buying experience. Scott and his team were ready to assist and talk options. This is my third car I have purchased from Luther. Every time it’s been an awesome experience. I highly recommend to friends and and family if you’re looking for a car they will treat you right.
Wanted to deduct 1500.00 from trade. Offer 5165.00 Never really got answer. When said I will put brakes on car. There answer was I cant help what you owe on trade! Put brakes on car. Went on line ask for quote 6500.00 never saw my car! Why the difference?
Adam Prekker our sales person was Experienced and did a Great job in getting us the vehicle we wanted. I highly recommend Adam.
Right from the get go the staff was friendly, polite and professional. My sales representative made me feel like a valued customer not like just another sap like some of the other dealerships I visited. The finance officer was a pleasure to deal with because he was honest. Plus it’s great to see the entire staff following CDC guidelines. I would recommend
Purchased a used 2013 Buick Enclave from them. The salesman, Steve Wick was very knowledgeable about the operation of the car. The dealership employees were friendly and the building was clean and comfortable. It took about 2 &1/2 hours to complete the transaction which included test drive, review of carfax, trade in value, financing, final detailing and operation information. All my questions were answered.
I would definitely recommend Luther Brookdale Chevrolet if youre looking to buy a vehicle! Brad our salesman was very pleasant and knowledgeable. He even let us bring our dog in the showroom!There financial department was very pleasant and efficient! He made financing a breeze!We decided to buy a topper a few days after we bought the truck. Brad our salesman worked with Terri in the accessories department to get us the style topper we wanted at a good price! During this pandemic we didnt want to travel to the cities. Terri was very accommodating. She said they would store our topper until we thought it was safe for us to travel there!Overall this was an A+ buying experience!
Rudy was very helpful. He has great customer service skills. I really appreciate working with him. Thank you very much.
Be prepared for service reps to push services you dont need. I went to this dealership for an oil change. While in the waiting room I saw service representatives push all sorts of filters and flushes on customers. I saw a sales rep try to push replacing two tires for $498 on a little old lady that truly didnt look like she had much money. When my vehicle was done I was told I needed a cabin air filter, engine air filter, and a brake fluid flush. I replaced my cabin filter myself less than 2 months ago. My engine air filter was replaced less than a year ago. Per my owners manual my brakes dont need to be flushed for 2 years. My service rep was actually very nice, professional, and energetic. Im certain that unreasonable quotas are being demanded of them. Its very sad to see these practices just running rampant. I didnt see one customer that wasnt being pushed additional services than what they came in for. I think its shameful and predatory. I feel bad for the service reps and for the customers.
Brookdale Chevrolet is the best! Rudy, Muffy and the rest of the team are very helpful and answer all your questions. They are good with communication and making sure your car gets the work it needs!! Favorite place to bring my car
They were so quick by the time my ride got me home they had finished the work on my car. Nice people, great service.
Love the car! Kevin K. did an awesome job making the buying process easy! He answered all my questions (even on days off.) Made the process easy and comfortable!