Maybe if you aren’t African American you would have a better experience at Melchert Eye Care…To know my mom is to love her. To know my family is to know that we LOVE designer frames. To not be acknowledge by not one, but three women who were working at the time is appalling. Maybe it’s the lack of basic customer service skills or human decency, can’t be too sure. Or again, maybe if you aren’t African American you would have been greeted, at-least by ONE of the three. The fact the all THREE of the women looked up to see my mom and sister standing there, yet offered no assistance is sickening. If you don’t have time to check in with customers, something is wrong. All you really need to be worried about is insurance and money, because trust me, you will get paid. Maybe if you aren’t African American you would have a better experience at Melchert Eye Care….Just maybe…-Daughter of Nina Haliburton
We entered the store at 12:30 today which is Nov. 1, 2021. There where 3 ladies working every one of the looked at us and didn’t say anything. So we started to look at glasses, no one asked to assist us. We left and there was no communication at all between the staff and customers. They just lost a purchase, and gained a negative review. Highly disappointed, no one should be that busy / preoccupied that you can’t greet a customer. Customers mean business. No customers no business. I hope this issue is addressed and I’ll come in again just to see the response of the staff! DISAPPOINTED 🗣🗣🗣… I have great insurance and Cash. I’ll go some other optical center from now on !
Great staff, and they were able to get me a great pair of glasses!
Great staff and Dr Melchert is an amazing doctor; everyone was super friendly. They have a nice waiting room area with snacks too.
Last year I went to a vision works to update my prescription. The contacts and glasses they gave me felt blurry and gave me a headache. When I told them about it, they said it’s fine and it’ll go away.When I saw Dr. Melchert and expressed concerns, he listened to me. He investigated what may have been the problem and helped me get the right prescription.Dr. Melchert is awesome and you can tell he loves his work. I would 100% recommend.
They took the time to explain the entire exam to me and even made me aware of the latest advancements in surgery to correct my condition. Great selection of frames, the customer service is top notch and parking was convenient! Even if you need your glasses adjusted, or current lenses updated (re-lensed) they get it right the first time. Highly recommend!
I saw Dr. Melchert for a routine eye exam and a new pair of glasses. He and his staff were very proessional, courteous, and did a great job explaining all of my results. I highly recommend Dr. Melchert to anybody in need of eye care services in and around the Milwaukee/Waukesha area.
I had a catastrophic structural failure on my current set of glasses (managed to sleep on them) so I called Melchert in a blind panic this morning as they were the closest hit on Google Maps. After asking him for some emergency surgery, the office manager was friendly and told me to stop on by. Even though I didnt purchase the glasses from them, they fixed me up, cleaned them off, and sent me on my way for no charge with a free bottle of cleaner and an optical cloth.Im overdue for my annual eye exam, so Ive scheduled it with them instead of just going back to a big chain like I normally do.Refreshing customer service.
Very helpful eye doctor. All the staff is friendly and quick to answer all your questions. Local supporters of VCY as well which is a huge plus
I had to get an eye exam done here today I was sent from Milwaukee MEPS, very good experience the doctor was outstanding a very nice man and the staff were very friendly and helpful i will recommend this eye doctor to friends and family
My family and I have been seeing Dr. Melchert for the last few years. Dr. Melchert has a great personality and his staff is always helpful and attentive to our needs.
Great customer service.