I had a great experience going into this store, very professional. I will be back when I need another phone. I will definitely refer this location to my friends at the gym. Keep up the great work. I dont have to contact the better business bureau or fox 6 news because to my surprise everything was done correctly. They were very knowledgeable and experienced, no issues and very welcoming! I enjoyed my visit.

Darion helped me and my family set up 5 lines. He scheduled an appointment with us and was ready to help when we arrived. He was organized, answered all our questions and was very patient with us as he assisted us in setting up our new devices.

I enjoy going to the Verizon store because the service is always excellent and the associates are always informative and patient with any customer who enters the store and they do it with a smile as well as being very professional and polite. I keep coming back because of the great service from Rachel and her team.

Rachel went out of her way to find the phones our family wanted and the whole experience was so easy and fast! The store on capital drive in Brookfield is great. Thanks!

Rachel is awesome to work with. She’s attentive and gives you exactly what you need. Highly recommend working with her if you go to this store!

Rachel is AWESOME to work with. Very enthusiastic and lots of knowledge. Very professional. Just a great experience.

Rachel was very attentive to the needs of my family and we got everything we needed in such short time. We will definitely use the services again!

I had the pleasure of working with Rachel, and was the experience fantastic! She knowledgeable and easy to work with! I highly recommend making an appointment with her and working with her!

Jon-Mark P saved our butts today! My husband lost his phone last night and needed to get a new one ASAP before a business trip. We unknowingly showed up 40 minutes before the store opened, and Jon-Mark was kind enough to welcome us in and assist us. Jon-Mark got us both set up with new phones, and managed to recover important information to my husbands new phone. He provided exceptional customer service, patience, and was able to provide solid advice and present ideas and options for moving forward. We were extremely pleased and impressed by the service he provided. Thanks so much, Jon-Mark! Youre our hero :)

Rachel is amazing!! Her customer service is top tier. If she doesn’t have an answer to you question on the spot she makes sure she has the right one immediately!

I went in to this Verizon location to get a new phone, and immediately was warmly welcomed by Aaron. He carefully went through all of my options and helped me choose a phone that best fits my needs, and he even bounced ideas off of his coworker (Adam?) who was also very mindful of my needs. What was supposed to be a swift transaction quickly ended up being a much more drawn out process due to several obstacles. Both Aaron and Adam worked diligently to address all of the issues, kept me informed the whole time, and kept the conversation light and fun in between phone calls and paperwork. All in all it was a great experience, and although I was there much longer than anticipated, they made it worthwhile. Thanks for the superior service!

My husband and I spent 2 1/2 hours at the Verizon store on Capital Drive in Brookfield. We worked with Dan ODwyer. He was great and very patient. We are in our 70s and 80s and needed help changing our plans, setting up new services, discussing billing, and purchasing a new phone. Dan was so very helpful. We had laughs and he did have to repeat a few times so our old eyes could follow his instructions. The company could not have a better representative. We are so very please.

Rachel is the absolute best. I wouldnt go to anyone else for my mobile needs.

Visited the store today and spoke to Ethan about our bill. We recently switched over our phone plan and had many questions. Ethan explained everything about our bill perfectly and we left satisfied. Will definitely be coming back to this location again and work with Ethan.

Rachel was very knowledgeable, professional, friendly and was able to diagnose my iPad problem immediately. Thank youPeggy

Hands down the BEST Verizon experience I have ever had! Started with being greeted at the door and jumping right into pulling my account and answering all of my questions. Katie went through what to expect on my bill, moved everything to my new phone, got my iPad set up which had an amazing deal on it! For the first time this visit didn’t feel like a chore but visiting with a professional that truly cares about her customers and their experience. She saved her number in my phone to make sure if I needed anything at all that I wouldn’t have to wait on hold or explain to someone else. Just a great experience and a beautiful store. Thanks.

Had a fantastic experience at Cellular Sales this weekend. Helped my parents upgrade their phones and Charlie provided a wonderful consultation. Laid back and very accomodating to my parents questions. Thank you for your professionalism and expertise!

Nathon was very helpful today during my visit at the Brookfield location. He explains everything in detail and ensures that I understand what I’m purchasing. Thank you

Great customer service. We worked with Terrance. We had to order the phones that we wanted (Samsung Galaxy S10+) and they were expected to come in on his scheduled day off but he came to the store and made sure that we had everything done. Very knowledgeable and very easy to work with. Answered all of our questions w/o any pressure. The transfer of our data was taking a very long time (not sure why) and Terrance had to leave because of a prior obligation. He had us meet with Stu who also was very helpful and got the transfers working. We would go back here w/o question and will recommend this store/location to others.

I went in to get help with my phone and Katie helped me. She was very knowledgeable and could answer all of my questions without hesitation! I was very happy with my experience with her. She will be our new phone guru. The new store in West Bend was really needed and a great addition. We love the convenience of it being so close to home.

Hailey was an amazing help the other day! She took the time to help me with all my issues from my phone freezing to finding an option to save me money on my monthly bill. I am so excited I saved $50/mo just by a couple changes. It’s the little things that make me a life time customer at Verizon. Thank you so much for all the help Hailey. You are the best! I can’t wait to come back with my husband and get our phones upgraded.

I got a new Pixel phone for Christmas, which bizarrely stopped working after a few weeks and could not be reset -- not even to factory settings. I came into this Verizon store very late on a Thursday night, and Jon and Angelo both helped me. They were AMAZING... knowledgeable, courteous, beyond helpful. They documented everything happening, verified that the phone was not recoverable and got me set up on a brand new phone (and phone case) with no charge to me. Awesome, awesome, awesome. Coolest and sweetest guys ever. Also, just a note from a voice of experience -- back up everything. Thank goodness I had everything backed up to google -- recovered all photos, contacts, etc.

Robert was very helpful in setting me up with an upgrade to the iPhone 11. He took time to explain the differences between the new models and what was practical to me and then took the time to transfer everything over from my phone to the new phone. It was so nice getting such great service and I will be sure to come back in the future.

Sean was great in helping me select a style phone best suited to my needs. He was so patient and accommodating to help me transfer data and confirming pass words and getting me to a functional level with my new phone. Thank you.

I came into the store today because I needed a new phone. The young man that helped me was Noah and he was very helpful. He explained everything to me and if I had any questions he was able to answer them. I would definitely go back to that store and look for Noah again. I will be in the market for a new iPad in a couple months and that’s who I plan on talking to.

Youre reading this review because you care about service. Look no further! Theres a reason its got 5 stars (or 4.9, whatever) and thats because the customer care and information they provide is top notch.I worked with Cayla and her manager Tim. Mind you this was Caylas FIRST DAY on the sales floor and she blew me away with how polite and informative she was, while also being clearly excited to earn my business. That alone speaks volumes about their training and management, of which Tim was an exceptional help when it was necessary.Theres a dozen Verizon stores in the Milwaukee area, and its not like they are going to be priced differently. HOWEVER, I can assure you that the staff here will inform you fully on the process, what rebates are available, and they will maximize your savings and satisfaction with your new phone or accessory. Take the extra couple of minutes to drive out to this one, its worth it.

Came in with a tablet issue Anthony was wonderful, found a great solution for me and helped explore all options with my account. It was my first time coming in but Ill be sure to always come in here now. Very pleased!

Very impressed with the service I received at the store. Everything was smooth and painless and they got me in and out of the store when I was in a rush. Highly recommend for professional service.

Nick and Rolando are awesome. Rolando went to another store to get a phone that wasnt in stock while we started the paperwork. Then, when Nick realized that he didnt have a way to apply device dollars to our order, they called customer service (and waited 38 minutes on hold) and got us a credit. We got a great deal and they were definitely dedicated to making sure that we got the best possible service.

We went in for a short quick trip to address the verizon account issues and check out a new phone. Terrence Kesler did an outstanding job of being attentive and solving our problem. Very tech savvy, humorous and forthcoming. Super happy having visited this store.

Upgraded my phone to an iPhone 11 today. Terrance was pleasant and very knowledgeable. He transferred all my info and answered all my questions. Thanks again

Nick was able to help with a network issue. Quick resolve to an issue I e had for a couple weeks. Good location thanks for your help!

Dan O. Best rep Ive talked to in along time.Very good in sales and explaining. Took his time.5 stars

I worked with Dano today and he was absolutely awesome. Very informative but also understanding of my situation. Walked away with a new phone he recommended and i could not be happier with his suggestion as well as his service.

We wanted to upgrade my husband’s phone, and Charlie was wonderful to work with. The process was easy and efficient. Convenient location too.

Charlie P and Mark were extremely helpful. They answered all our questions, resolved our issues in a timely manner. Recommend this store highly.

Rolando and Nick were very helpful when selling me my new phone and answered every question I had. They knew a lot about the product and answered specific questions to my case as I live in Europe and had questions regarding service and functionality over there. Highly recommended!

Great service, Charles P. was very helpful in getting us over from our old carrier. We appreciated the professionalism demonstrated by the Verizon staff at this location!

I left my old Verizon store on Bluemound Rd in Brookfield earlier this year and switched over to Cellular Sales Verizon because of the awesome service, helpfulness and attention to detail. I will continue to tell others about my positive experience that I and members of my family have had. You have a rock star employee Cayla who made my wife and my experience fantastic. Very professional and is an exemplary representative of your business! Tony and Yeti also were helpful and personable.

Anthony brought fun to the fair. We were able to get new phones on a great deal and were enjoying the entire experience. He even set a time next week to help my family.

This Verizon store just opened near us and we decided to go in and check it out in hopes of potentially buying new phones and switching phone carriers if we liked everything. Brandon and Chick were so helpful and answered each question we had and helped us with exactly what we needed and we ended up with new phones and even more :) 10/10 recommend.

Terrence was incredible! He assisted me with a trade-in, new account set-up, and genuinely wanted to ensure I had everything I needed to start using my new iPhone. I highly recommend Terrence at this Verizon location in Brookfield.

Anthony B. was very helpful and thorough when meeting my specific cellural needs. I will only work with him in the future. When asked by friends and family, I send them directly to him. He provides high quality service and a pleasant experience. Extremely satisfied.

Cayla was a huge help! Got me into a phone that would be the best fit for me, zero wait time either! I was in and out. She also set up everything on my phone so I wouldnt have to worry about a thing! Highly recommend this store.

Emily was excellent. It takes time to set up a new phone but she was really efficient and thorough, making sure I understood the new functions and that everything transferred completely. I recommend this store.

Trey was fantastic! The service at the Verizon store on capital drive is the best around! Thanks fir making my new set up so easy !

Charlie was very helpful help me with my new phone a lot changing passwords everything He’s was a great sales person thank You for all the help Charlie

I would really recommend this store. The two guys that helped me were very nice and clearly knew what they were doing and explained everything to me in terms/ways I could understand.

Thank you to the wonderful, helpful team at Cellular Sales Verizon. Cayla, Jeti, and Tony are knowledgeable and extremely helpful. Everyone we have spoken to here genuinely want to be of service. Again, thank you!

Clean store. Nick was friendly and knowledgeable. He walked me through the new phone and was patient.

Trey has done a fantastic job helping us juggle 3 phone upgrades & swaps while saving us money! Amazing & Thank you Trey!!

My wife and I went in with a few questions on a new phone, Brandon and Xavier were able to help us with all of our questions. They were amazing! Very professional with great customer service.

Yeti was so patient and helpful with me and helped set up my phone to make sure I left the store prepared would definitely reccomend quiet and calm store

Went to the store today to get a new phone. The phone I wanted wasnt at there store but they ran to a different store to get my phone. While the other person was gone, they were setting up all my other stuff and taking care of things to keep the ball rolling. It was a great experience. I wont ever go to a different store again.

Cayla was wonderful!! She actually made this a fun experience! Highly recommend this store.

Nathon was very helpful and knowledgeable for new cellphone purchase.

Rachel was amazing!

I stopped in at the store and couldnt be more impressed by the store and the staff! I was greeted by Jeff Boals and worked with him and Brandon. They were very thorough explaining everything. A+++

Yeti was extremely friendly and knowledgeable making my experience there 5 star.

Very helpful and friendly service.

Jon-Mark did an awesome job. Great experience.

I recently upgraded from an iPhone 6s to an iPhone Xr and we were looking to transfer my husbands old cell number to a different device (since he is now using a work-provided phone). My husband wanted to keep his phone number but we didnt need it to be on a phone line (especially a smart phone line), since he is no longer using the phone. We worked with Tony and he helped us brainstorm a way to keep the number while helping to reduce our overall phone bill. So, Tony suggested we do try the Hum system. I am constantly on the road for my job (I am a social worker who is a community-based provider, so Im putting in a lot of driving miles every day), so we decided to add HumX to our plan, to provide me with extra peace of mind while Im constantly traveling for work. Unfortunately, technology hates me (it always has) and, as per my luck, my Hum OBD2 reader started giving me trouble. Tony has been incredibly helpful and patient throughout the entire process of figuring out what was going on and has been quick to help remedy the issue ASAP. He is fantastic to work with and has really been great about making sure that we are well taken care of! You can trust these guys to take care of you and find the plan(s) that will fit your needs.

Sara and Alan were great! Helped us upgrade my and my husbands phones, and set everything up for us. They got us some super deals, too!

John Mark did a great job to resolve phone issues. Thank you, John. Thank you, Verizon!

Had a wonderful experience. Brandon and Angelo very professional and helpful very happy customer.

Rachel was very efficient in helping my husband set up his new I Phone. She was very kind and patient. She even connected his new phone to bluetooth on his car.

Phil was outstanding in helping me trouble shoot by Galaxy S6 phone, much appreciated

Jeff Bergman helped me more than the past 3 I dealt with in past. Cleared up many issues I had thank you

John was extremely helpful as I transferred my Verizon account from my previous company to personal use

Rachel and AJ were great help! Got everything we needed and very happy with the service! Thank you!!!

Rachel was really helpful for explaining how my bill was calculated. No more waiting at the store over on Bluemound, Im coming here from now on!

ANTHONY SAVED MY LIFE😍😍😍He was so helpful when I needed to change my iPhone and set up my new accounts!!This Verizon store is #1

Working with Rachel was a pleasure. Great customer service experience. I will be back.

Jon-Mark for walking me through the different options, super helpful!

Trey way top notch ! 10/10 recommend

10/10 would recommend trey

Professional.and knowledgeable.

Very professional with great customer service

The service was fantastic.