Outstanding customer service! With Hollies superb assistance, we purchased 2 phones, accessories and updated our plan. Hollie was extremely helpful and patient every step of the way, from the initial phone call with questions to the completion of the sale. Everything went perfectly, above and beyond our expectations!

Problems with me getting my wifes texts meant for her.Then I asked how to get rid of some of the fake news aps.Yet there still coming?

There is one worker and takes 4 hours on one customer. Waited 2 hours just to for them to close.

A shout out to Stephanie! She is an exemplar of what customer service should be. Thank you so much U.S.Celllular for a quality customer service experience!

We worked with Alex and she was exceptional! We had a complicated mess of things to sort, switch over and purchase and Alex worked really efficiently while communicating our options in an understandable manner.

This is the slowest store possible. The workers could not be any slower and care more about their other stuff than taking care of customers. Do not recommend this location to anyone

Wow. I can not belive the store would allow the purchace of a new phone and smartwatch to walk out the door over a mask that is usless.

Helpful as always!

Alex Martinez went above and beyond with her customer service for me! Very satisfied!!

Manager was kind, courteous and was able to resolve my situation above and beyond my expectations

I had to leave US Cellular for Verizon because I am moving out East and the ladies were SO RUDE while I was in the process of transferring carriers. They told me they couldnt help me with the technological issue. They repeatedly grilled me with questions about why I was leaving and straight up lied and said they have coverage out East- they do not. I talked to 2 customer service reps about the issue and I was on vacation out East a year ago and your phone will say extended once you get to Ohio which means its going between cell towers/carriers. If you are in WI only US Cellular is probably fine, but I travel a lot to Chicago and have experienced dead zones or simply no service almost every time. I dont think Ill ever deal with this company again! Best advice I can give is when you want to upgrade your phone (ex. iPhone) buy the phone unlocked from Apple and only transfer your SIM card that way you own the phone, do not upgrade from US Cellular because then you dont own the phone!!

Outstanding customer service as always by Hollie at the Bluemound and Calhoun Rds. Brookfield store.

Great job !!! I had stopped in for an upgrade. It was 7:40 pm. I had not realized the store closes at 8 pm. I offered to come back the following day. The representative told me no problem and can take care of it. I was out the door in 20 minutes with my upgrade. Even better, i was able to keep the same plan which works for me. Awesome corporate store and staff !!!

Horribly long wait while multiple people had left and the workers were just inside. Some how 25% capacity is 3 workers and no customers. If Google fi would work with Samsung phones, I would stick with it.Not worth the long wait for simple service.

Holly is always amazing and helpful!

Very nice. Very helpful.

Ian has been giving me excellent service for many years. He is very knowledgeable. He has helped me save money with my company plan and direct me in the right location. We have over 20 cell phones in our company and hes always available when we needed him.

Cant say enough about how helpful Hollie Allen was today! Called about coming in later today and she was able to take care of all my issues over the phone. Saved me a stop and provided great customer service. Needed four new phones that we ended up getting shipped and to two different addresses. Was able to help me with the best possible solution. Have to say, one of the most positive customer services experiences Ive had in a long time.

Excellent! Fantastic! Professional! Friendly! Knowledgeable! Helpful! Ben helped me with some major phone and billing issues! He was patient and was able to find solutions for all my problems! I was impressed with Ben’s professionalism, and I will return to Brookfield if I have any other issues!

I have had nothing but wonderful experience from the crew at this location. Most times, I have worked with either Gary or Ben... and all times, even when they werent there.. have been wonderful. If I had issues with my personal or business account, they were on it and fixed it no problem. I never had this from any other cell phone provider.Service has been a cut above the others, too. It may not be the fastest... but definitely not as slow as the service I had with Sprint. The largest reason for me being with them is the customer service... which is BAR NONE the best I have gotten from any cell phone provider. Please keep doing a great job training your guys, keep them there, and keep building on this!! That is how you will win, in addition to consistently improving your network... which it seems you are. Kudos and keep up the great work!

Switched from Verizon to the new unlimited plan. Kinda a grey area unlimited but works just as well a Verizon ever did for less.Met with Ben. He was open and honest. Very happy.

I have used US Cellular for over 20 years and I was lucky enough to meet Ian Klaver and I always seek him out to help me with my mobile needs! He is amazing at what he does. Ian always looks for the best deals, promotions, lays out all the options in a non-complicated way because sometimes it can be overwhelming and confusing. He responds to me quickly if I ever have any questions or am looking for certain products. Plus he is really fast and I’m not there for 2 hours trying to figure it out!! He is really the best!!!!

Excellent customer service from Hollie. She was absolutely wonderful and easy to talk to. She was also very knowledgeable and funny. The rest of the employees were chummy and in good spirits. Way to go guys!:) Thank you for a great experience!

Have had a business account at Us Cellular for 15 years and have always had great service when walking in the door. Staff is always very friendly and helpful. As of late I have been fortunate to have been taken care of by Ian Klaver. Every-time I have gone in to see him he always takes care of our needs in a very professional manner. He has always gone up and beyond when helping us out, whether it be activating a phone or seeing if we have the plan best for us. I would highly recommend him to anyone that needs that extra special level of customer service.

Signed up to US Cellular last evening.Hollie Allan took care of us and did an AWESOME job.She was VERY helpful and took GREAT care of us in transferring our data and making sure that we were completely set up.She is the type of customer service driven employee that US Cellular should be very proud to have on staff. Nice job Hollie!!

I went to go see what options U.S Cellular had and Casey helped me at the store. He had a great personality and helped me with all my questions. The managers were super nice and knowledgeable as well. I would 100% recommend this team. I did not leave disappointed.

I was in early last week and worked with Casey. I found him to be extremely helpful as well as the rest of the staff. If he didnt have an answer to a question, he was resourceful enough to find the answer and solution with his co-workers. Managers are all outstanding, and they even play great music to listen to while you wait! Highly recommend going to Casey and seeing what he can do to help you with your needs!

Im very happy and satisfied!

Best US Cellular location in the areaFriendly and very Knowledgeable StaffIan is the best US Cellular Retail Wireless Consultant weve worked with!Ians knowledge and patience is unsurpassed! Willingly spending as much time is needed while exploring all the options possibleWed recommend making an appointment with Ian to satisfy all of your cellular needsBy far the best cellular experience in 23 years as a cellular customer

If your looking for a great customer service experience talk to Casey Jones! He was very helpful hooking me up with an awesome deal on a new phone and helped me switch over from Sprint. I now get better service with a better deal. Thanks again Casey !

Met with Ben to find a mobile solution for the company. Very impressed with his knowledge, ability to find a solution and professionalism.So long AT&T ...!!!. couldnt be happier! If your tech savvy ask for Ben for advanced info and assistance. Went in to get a few questions asked. Was so happy with the customer service signed on the spot.

Looking at US Cellular for great cell service? You only need to see one person- Ian Klaver. He is the only rep that I work with concerning any plan or phone upgrades. Im comfortable contacting him with questions and he always responds quickly. Hes a professional. Ive never left the store wondering if I got the best of everything plan or phone for the price I was paying.Thanks Ian for your support and expertise.

We have been with U.S.Cellular for well over 15 years in large part due to their customer service. I worked with Ian most recently when he helped add another line and then upgrade my phone. He was always available for questions, responding to texts almost immediately. He accommodated my schedule and made sure he set aside time for me so I didnt have to wait in line. He was courteous, knowledgable and professional and a pleasure to work with.

I switched from AT&T and honestly couldn’t be happier! All I can say is that everyone should ask to work with Stephanie Michalovitz! No joke. She’s been working with me since day 1 and I keep going back to her for any US Cellular assistance. I’ve never had a worker/employee who genuinely cares about people and working to make sure they are happy with their service, and she’s not just selling you stuff to make a dollar for herself and pass the time. She’s also available through phone call or even text. If I have a problem with my bill or just a simple question, I can just message her and she helps me out immediately. AT&T fell EXTREMELY short on that. Stephanie is incredible! And I’ve been very happy with US Cellular because of her.

This review is reflective on a certain employee -Shane. Never have I experienced such poor customer service. We went into the store wanting to buy a phone -we knew exactly what phone we wanted. When I questioned Shane about the price of the phone, he said that if we didnt like it we would have to call US Cellular. Shane did nothing -he didnt help us with the phone or anything. I did all of the work. Thankfully Hollie came over and continued with our sale -she was the saving grace. Moral of the story, if you go to this store, watch out for Shane. If he approaches you, run.

Shane is the man! And that haircut though! He was professional and helpful. He listened to me and took the time to show me the accessories in the store. Thank you!

Excellent customer service. Spent a fair amount of time figuring out our phones and added an iPad. Sales rep Ben was top notch and make the experience great. Definitely recommend.

Ive been a US Cellular customer for over 10 years. Ian Klaver is my go to guy. Hes always been so helpful, gets back to you right away and is AMAZING to work with. Hes honest, and doesnt make you feel rushed when you keep him past his normally scheduled hours. Always a pleasure working with Ian! He needs a promotion!

I always have a great experience when Ian Klaver is my consultant, and I am willing to wait until he is available because I know he will provide the best service and find the best package for me. The last time I was in he set up my Moms new phone, showed her how to use it, explained my last billing to me, and saved me $40 per month by putting me on another package. He is awesome!

Shane took the time with me that was needed. I am not really tech savvy. He took special care with me. He spent over two hours explaining products and their functions. He answered questions pertaining to the new as well as my existing services. Great customer services. You should be grateful to have an employee that goes the extra mile with your customersI would also like to thank Ben who is passionate about Samsung. I am a Samsung user. He is very knowledgeable and was very helpful to me. Both gentlemen are a credit to your organization.

Ian is amazing, he provides the best customer service! He is very helpful and knowledgable and is one of the best customer service reps I have ever dealt with. I would definately recommend him to anyone!

We have been US Cellular customers for years and have come to Ian Klaver for all of our needs. Always does what he can to make sure we are satisfied. Great customer service!! Thanks for all you do Ian!!!

Hollie Allen is my Representative. When I have question(s) about anything from billing, data to phone, She always replys to my emails and text and gets me the information Im asking for, even when she has the day off. I would highly recommend switching to US Cellular just for the customer service.

Hollie Allen was fantastic to work with. We are very happy with our devices. Highly recommend working with Hollie and us cellular.

After years of terrible cell service and even worse customer service from other leading wireless brands, we found US Cellular and began working with Ian. Total game changer! Ian goes above and beyond and our service has been great. Weve already referred family over to US Cellular and will continue to send referrals any chance we get!

They know how to customers first and they get in and out quickly the best thing I saw that if one didnt know how to do something they would bounce it off each other to make sure its all done correctly out sales guy John was great to work with

Great visit to USC. I had a billing question answered immediately, paid off the remaining balances on 2 phones, and I participated in a special Thank you text game, and won a discount on my bill. This is why I have been a customer over 20 years!

Cant say enough about Ian Klaver at the Brookfield location. His customer service is second to none and made the entire experience very tolerable. Not only that, after I had my service for a few weeks, he checked in with me to confirm I was happy with my new service!! That NEVER happens!!!! Keep up the great work and lets hope your customer service continues and becomes contagious! Thanks for everything!!

DMV is more helpful and with better customer service. Waited a half hour before being acknowledged. Got better service from AT&T.

Hollie Allen at this US Cellular location is the most helpful consultant I have ever worked with! I recommend this store and especially Hollie to anyone. Tell them I sent you!

Cody was patient and very informative. Made new phone experience very easy and he retrieved all my data from dropping old cell in toilet.

Stephanie michalovitz was very knowledgeable about my phone. Helped me get the best plan and saved money. Glad i have us cellular.

Ian is outstanding. We have a large number of people and 10 devices on our plan. He helped identify the best plan for us and continues to offer otber savings ideas on a regular basis. For excellent service ask for Ian at the Brookfield store on Bluemound.

Ive been with US Cellular for over 18 years Ive bought plenty of phones from them I got a different phone it overheats and shuts off I cant get calls I dont get my text messages until the next day I went over all of this and the rep told me I should go into the store and Brookfield and theyll do an exchange did not happen that way it was the most confusing thing ever the only person that helped me was Sabrina at the call center in Waukesha Wisconsin she spent an hour on the phone with me helping me every way she could Im on a kidney transplant list I cant afford to have a phone overheat and shut off and not get my messages and not get my phone calls after 18 years of paying 4 phones the corporate office could not help me unbelievable I think Sabrina and God bless her for her help and understanding

Last October I took advantage of turning in my iPhone from Sprint in order to qualify for a free iPhone from US Cellular. I was told that it would be charged per month yet there would be a credit appearing soon on the billing cycle. Since I was on auto pay I started to look into my bill and why it was not going down. What I learned is that the credit for the phone did not appear. I contacted customer service and she stated that she put in an order to back credit the charges and that going forward the charges would be credited.I received a text, not a call, that they would not be providing me a credit because they did not receive my phone! I texted them back to have a Manager call me, never happened. I even provided the branch and the name of the person I gave the phone to. This is very poor customer service to text someone instead of calling not to mention that they advertise like crazy that they have no fees. They dont need fees if they dupe their potential customers.If you are considering joining a cellular carrier based on a special then this company may not be your best solution.

If you have concerns about your plan or need to update to a new phone or tablet see Ian Klaver he is a total professional and knows the products and the plans. He is very understanding of the not so techy. Highly recommend Ian!

I love this place ! Especially when I know Ian Klaver is there. He is so determined and dedicates his time to make sure that you have exactly what you need for your plan.Hes very knowledgeable and explains everything that you need to know .Theres no pressure and hes caring, funny and he makes sure that your visit is very pleasant. Im very happy that US Cellular has Ian Klaver, a great consultant whom I trust. I highly recommend Ian and US Cellular.

If anyone looking for great customer service contact Jordon Klein he had been great since day one staying on top and avail when ever needed. I highly recommend for anyone with US cellular needs or want to switch over.

Ian Klaver has given me assistance for several years and each contact (ie, selecting phones, service plan, and problem solving) has been a positive experience. Im comfortable contacting him with my questions and he always responds quickly. Hes pleasant, professional and efficient!Thanks Ian for your support and expertise.

Ian Klaver was very helpful and brought my mom into the real world with her first smart phone! He was very personable and was able to keep our plan at the same price with better equipment all around!

Very pleased with the service all my questions were answered

Alex is amazing and will help you through any situation the best she can!

Ben Schoolcraft was amazing with his expertise on assisting me with my account. Several times I have been at this location each time Ben had the solution. The store on North Mayfair Road is a waste of time and they redirect everyone to the Brookfield location.

Im having a hard time understanding these negative reviews. I have been using this store since it opened and have never had anything but good service. Ive also been with US Cellular for over 20 years and have no complaints. A few minor hiccups have always been quickly resolved to my satisfaction. And I have NEVER had to wait more than a few minutes to speak to a service rep. Try that with T Mobile or Sprint. Both of my children have tried these carriers and come back to US Cellular.

Came in for my xmas present, was waited on promptly. Got some nice gloves!

Ian Klaver, this guy alone is worth switching. Every time a plan has come to his attention that would save me time or money, or expanded data plan comes along for the same price, he has personally contacted me to let me know. Absolutely phenomenal customer service!!

Had to go back to get info from old phone synced. Then everything was good

Fast and easy transaction. Great service as always! Ian is the best!

Excellent

I had a fantastic experience I work with Ian he helps me every time and with any questions I have heard will pick them apart for me and also when I have a question about the bill he will take the time and pick that apart and figure out what happened

Great experience working with Managers Tyrone and rob Salesmanagers and peers at store

Ian was great and through in helping us transition to new phones.

Holly was very helpful!

Ian was a great help fast service I left feeling I was given the best possible deal never waited more than 5 min. For service. Thanks

Love us cellular but love my Lil bro Casey Jones even more who works there and gave me a great deal and more on my new service! U NEED to go there and check it out for yourself but make sure you ask for him!

Holly was wonderful Im glad I switched from Verizon to u.s. Cellular

Sales person Holly was great and so very helpful.

Went with my Aunt to help get her a new phone here. The unlimited plans are not entirely unlimited. Your 4g speed is throttled down to 1.5 mbps from the start. Most 4g signals range from 7mbps to 12mbps and 4g LTE on Sprint, Verizon or Att at 17mbps to 36 mbps.... big difference from 1 and a half...A 1.5 mbps speed is a joke. This IS the speed your data runs at from the First second it tries to download. Not after 22 gigs were used.Would you switch to dial-up to save some money on your home internet bill? The worst part is the wording for the instore flyer that was clearly designed to confuse people. This is NOT 4g speeds. This is a LIMITED unlimited plan ON 4g.Whats next US Cellular? A .20 cent charge for every emoji on the unlimited texting plan???Side note : Staff were very nice and answered all our questions. Not sleazy like the Verizon store down the road who tried to sell a $90 a month plan when a much less expensive one would have worked for her.Hopefully U.S. Cellular will fire the clown that thought this up. Its dishonest and written to be deliberately confusing.Got my Aunt a pay as you go plan from another carrier. Now she can Skype with all our family. Something this plan would not be able to do.

My wife and I had the pleasure of working with Ian Klaver during our visit to US Cellular in Brookfield. His knowledge and expertise with all the available programs and merchandise allowed us to obtain a very good value.

Thank you Ian for all of your help and patience!

I have been a US Celluar customer for over 23 years. Three years ago I opened a small business. I met with Ian Klaver Retail Wireless Consultant to upgrade my phone and service plan to meet my business needs. Ian had everything up and running in no time. Every year Ian reaches out to make sure my plan is meeting my expectations and to see how my business is doing. If you are thinking of changing service providers or making changes to your current US Celluar plan Ian will make the process an enjoyable experience.Thanks IanJeff

Awful tech support and customer service at this location. The tech was an unbelievably rude, patronizing, smart *&^, jerk. I called the customer service line and got no help either. They were patronizing and unhelpful. Tech support policy is simple. Pass the buck or reboot. They’ll claim downloading aps is a plus then tell you, YOU broke your phone by downloading THEIR aps. I called them on that and got That’s they way it is. Bologna, that’s the way they play it. They could spend some time diagnosing an issue. Instead they blow you off and use the windows “reboot” for any problem. Their fix of the inconvenience of an tech issue is to inconvenience you more buy wiping out your data. I had an issue with a non smart phone that went on literally years. They occasionally would at least act like they were looking into it. Not so with the Smart phone. The guy knew less about them then I did anyway and also unloaded and loaded software, which only made the issue worse. If you want a smart phone, look elsewhere; definitely don’t bother with this particular store for any reason. One star is too generous.

I went into the U.S. Cellular store in Brookfield with the plan to take on an iPhone - knowing nothing of what they invole and a little hesitant to try one for fear of not understanding how to use it. Ian Klever took me under his wing. He listened to my concerns, addressed them, then spent an amazing amount of time finding the best plan for me. He worked the numbers several different ways and came up with the best numbers for me. And he patiently went over how to use my iPhone. I have never regretted getting one, dont know what I did before I had one! Forever grateful to this young man. Thank you, Ian.

U.S. Cellular has the best service out in the field as far as Wisconsin goes. But nothing compares to the customer service we get by going into the Brookfield location. Not only is everyone there always friendly. But they have Ian Klaver, always great service but I have never seen anyone go so far to make a customer happy. He found every possible discount available to me, and I left there with a new upgraded IPhone 7 and a new iPad and my bill went down. He stayed way past his time to teach me everything I needed to know. I am his customer for life! He puts the customer first no doubt!! If your looking for the best ask for Ian Klaver!!!!

Thanks to Ian Klaver at the Brookfield location for setting up my business needs!! Very easy to work with!

Very knowledge, helpful and short wait time!

Annie is GREAT she is helpful and always goes out of her way to make the customer happy!!!

Thanks Ian Klaver for all your help! You helped us get the best deal possible and saved us $$.

Ian Klaver has helped us save a ton. He takes great personal care of us and we recommend him highly!

Staff went above and beyond to attempt to fix a phone problem. The man working with us stayed about 30 minutes after close to help us. Always have the latest products.

As always, great customer service!

It amazes me how you get totally different information depending on who you talk to.

Ben was very nice, knowledgeable and personable

Shane was very helpful and informative!

Associated said call 611 buy data, when I call they dont sale data, wrong info

I was having a problem with my account. I went into this location and spoke with Casey Jones. He went beyond the call of duty to get my problem taken care of. This is the kind of customer service you dont find to much any more. Thank you Casey Jones and the rest of the staff at this location.

They only want to sell contracts and will lie about other plans. Salesman incredibly rude. He was texting someone while I was asking questions and acted like a jerk when I interrupted him. This place is a joke. Will never go back.

This location is a joke,, people have no idea how to follow proper procedure.poor tech support.

Very helpful and very friendly people

Excellent customer service from Brenda Ingram