I went in looking for help with the Google Play Store App which kept cycling, but would not let me access it. Russ helped me find a work-around after trying about 25 times to fix it. He discovered that it is a Samsung issue and they are aware of it. Strangely, its a relief to find out that Im not the only one plagued with this issue. I am so grateful for Russs assistance. Thanks Russ!

It was a solid experience here at Verizon. The customer service was solid once we were finally attended to. Things move a little slower here but I can’t say that’s all on the workers. Some situations I was hearing seemed impossible for these workers and they were trying hard to figure it out.My only suggestion is for Verizon to get a self-serve check in station here. It seems odd that someone has to walk around and input simple details like name and phone when I could’ve done that myself (at least as an existing customer). Just food for thought for them.

Great place & service. If you are switching from another carrier make sure you bring all your account information with you. Then you avoid having to change phone numbers or making a second trip

Great support team. Our phone was slow going in; running fast when we left

Thank you, Tamara, for taking care of the extra charge on my bill. 10 minutes if that.

Great service but no phones in store, they are having a cool sale on phones too.

Waited for 20min to be told the phone I wanted is back ordered a whole month. Maybe have a sign out by the phone so people dont waste their time.

I purchased two new iPhones in November and was told that there was a promotion for buy one get one free. Likewise, I traded my old iPhone in for a credit of around $400. Verizon is not honoring the buy one get one offer as they are saying the store should not have offered it to me at that time. Ive been a loyal customer for years and they have not resolved this for me. I went in and spoke to the manager today and she told me that since I received the trade-in promo that I couldnt have the buy one get one promo too. I would have never sold my phone back for $400 and passed up the free phone that was worth over $1000. I will not do business with Verizon moving forward and I caution anyone who does agree to their deals, be sure to go through the confirmation emails in detail before leaving the store.To you response: I will wait to hear from you to decide if we will ever do business in the future. As of now, I strongly suggest other consumers find another vendor. Hopefully, you honor what your sales rep led me to believe.

Came to reactivate my watch that was already on my account. After 30 min wait, it took the team 1.5 hours to activate the line. I finally left there to complete the rest of the activation on my own. 18 yr customer with Verizon and my first in store experience post covid was horrible

Service not friendly and very slow. Took better part of an hour for ten minute answer.

Fastest I have ever gotten in and out with new phone. Impressed!!!

Came into the store to update two phones to Galaxy S21 5g, salesperson said that he could not show us the phone we wanted until we purchased it and he could not even show it to us in the box. We were concerned of the size of the phone and he said close to that one pointing to another brand of phone. WHAT? Arrogant, rude, and obviously didnt want our business. Will purchase our phones elsewhere.

Awful. Awful. Awful. They seem more interested in becoming best friends with customers than moving them in and out..

Very helpful and informative and professional employees.

Very helpful in resolving complications I ran into with an uncooperative rep from phone insurance company. Not Verizons fault but they got my in touch with someone who made up for their co-worker.

Had to wait nearly two hours before getting service, but the service was very attentive once I got started.

This store was supposed to issue a refund for products that the employee (Troy T.) did not charge properly. The manager (a woman who did not introduce herself) was supposed to assist him with this the following day. 8 days later, I still have no refund, and no communication from them in regards to where they are with the refund. You cannot reach the store, it just redirects you to Verizon, and they cannot fix the issue because Troy T. did not document this well. Basically, they force you to go into the store to resolve the issues they have created - despite being COVID +.

Consistently a bad store. Over the several times I have been here, not once did anyone even pretend to care, OR help in literally any way. This last time, we were told to call customer service to get an upgrade because they couldnt be bothered to put in a little effort to help. Interrupted, shushed while trying to explain something, and walked away from without warning multiple times over 3 visits. Go to ANY other store, and chances are you will have a LOT better of an experience than at this store.

Absolutely useless staff. Could not help me with an issue with a broken phone and having to access the account online. Staff member had no idea how to navigate the website and Verizon account. Was ready to purchase a new phone and accessories. Happily walked out of there to take my business elsewhere after that experience. No one should have to pay that much for that level of terrible customer service.

People were nice. Undermanned, not much product available to look at. Very disapointing.

Waited for 30 minutes to get into the store because they could only have 4 in the store due to COVID regulations. The associate told us we were being skipped because other customers were ready. We left to do an errand (20 minutes). We got back, found that we were removed from the queue so had to wait again. New associate told us we had to wait because COVID regulation was 8 (not 4). Waited as 6 customers exited the store over a 50 minute period. When we finally got in, there was 1 customer in the store to the 5 employees. They immediately let 5 other customers in with us. Worst customer experience Ive ever had.

The person behind the counter was professional and took care of my needs. Thank you again

I walked up to the door and it was locked, then I was greeted by a woman asking if I had an appointment or pick up. I didnt even know they were doing this, I was looking to change carriers. She almost denied me into the store when there was no one else in it and employees standing/sitting around. It was weird customer service. I changed my carrier to Verizon but then there was some issue with the transfer. They basically said they couldnt do anything and I had to go to my old carrier to fix the problem, spoiler alert my old carrier said there was nothing they could do. After 45 minutes on hold with Verizon technical support the transfer issue was complete, but I was upset they couldnt fix the issue by calling their own technicians while I was at the Verizon store. I am happy with the plan and service, just the store kinda sucked.

Honestly the worst Verizon store Ive ever been to. The rep Samuel is a joke. Wiped my iPhone took it and walked off. Didnt let us transfer anything off it and said thats not what they do at the store and I know thats a bold lie. He didnt care about anything but his self. Brought out the new phone then put it down then walked off and never saw him again. I will make it my life goal to make sure this store gets fixed because reading all the other reviews its the same thing over and over and over again. No to forget to add in that he deleted all my medical records off my phone and oh Im hearing impaired and I even brought that up and he didnt care not didnt do anything about it nor to make sure my hearing aids would work with the phone. Samuel was more worried about his phone in his pocket. Dont go here dont waste your time or money. If you need to go to a store go to the Waukesha one.

Samuel is Awesome! Best service I have had from a phone company in a long time. Very pleased.

Very kind, helpful, and knowledgeable with my phone purchase!

I had an issue with my phone’s data connection, and their service to help was phenomenal. Eric and Kyle were the two that worked to help me (past the store’s closing time due to extremely long tech support call), and they really were dedicated to being supporting and helpful. Very polite throughout the entire process.

I rarely write reviews, but the way I have been lied to from Patrick at this store deserves telling. I was told I would be receiving a $150 gift card for adding a line to my account, there would be no activation fees, and that I could still buy a phone on Black Friday for considerable discount (even though I had already switched to Verizon two weeks before Black Friday). THIS WAS ALL A LIE. I was charged $40 for an activation fee, and there were NO in-store deals for existing customers on the phone I had specifically asked Patrick about at the time of switching the line over. I then bought a phone through Best Buy to get a deal (to replace the deal I was lied to about being able to get). Because of that, it canceled out the $150 rebate I was supposed to get. Again, Patrick didnt tell me that getting a new phone would cancel out the rebate, even though I specifically asked in store if buying a new phone would change anything in that regard. Then, I was charged another activation fee for the same phone number because I got the new phone through Best Buy.All in all, Patrick proved to be a sleazy salesman and lied to me over and over to ensure that he would get the business that day, even though I told him I was going to add a line in two weeks if not that day. I lost $190 from the whole thing, all from things that I could have avoided if he had been honest. When I went into the store to complain, I was told they cant do anything, call customer service. Customer service gave me a credit for one of the activation fees ($40 in comparison to the $190 I lost) and said they couldnt do anything else.★★★★★ The most notable part of this entire saga is the fact that when I called, CUSTOMER SERVICE TOLD ME NOT TO TRUST THE REPS IN STORE BECAUSE THEY WILL SAY ANYTHING TO GET THE COMMISSION. This means Verizon knows they have employees blatantly lying to get customers and Verizon doesnt care. I have never experienced a company that will admit, much less WARN that they employ liars and that you cannot trust them. Its absolutely atrocious that this is their business model. I cannot wait to finish paying off my device and leave Verizon. Slightly better phone service in remote places is not worth any of the stress they have caused me. ★★★★★

I showed up for help with my account, didn’t know I needed an appointment. I explained that I had so much trouble getting help over the phone or chat and they let me in and helped me.

Very helpful with account information and helping to switch plans.

Very knowledgeable and quick to check me in and ask what I needed help with. Not overly pushy in trying to sell me anything. Any questions I had they answered quickly and honestly.

The store was clean, I was able to look at phones available but we left frustrated with our options. The store is tied but corporate rules and our Business account may be switching to another carrier.

This is a must location to do phone business. Our Verizon rep was so helpful and knowledgeable. We will be going back to this store, its 70 miles away but worth the drive.

Ive been shopping at this store for 5+ years and have always had a great experience. The sales associates Ive worked with have always been friendly, courteous, knowledgeable, and quick to solve a problem. The store is clean, bright, and all the devices on display work. They also tend to have a great stock of phones, tablets, and accessories. Ive never had an issue.

My bf and I went there to up grade his phone. We had to ask multiple times for the green IPhone 11 max. Samuel kept telling us they didn’t have one until we looked up online that they had it. We finally got him to go in the back and get it. This was after he walked away to check other customers in 4 times before finally helping paying attention long enough for us to get Samuel to bring the device out. My bf is a veteran and we asked about the discount he has on his account towards accessories Samuel said it wasn’t included and he didn’t have that discount(he does). We tried to explain it to him but Samuel continued to argue with us. Samuel then said we had to wipe the old iPhone before we got the new one even turned on. Samuel deleted the current iPhone information. We told him we needed to be able to mirror the device for the new iPhone, he said no. Samuel then checked the phone into the account, put the phone down, and started helping other customers. We had to use my hotspot to get the new phone to work. Their internet apparently wasn’t working. We could not just simply log in and it kept wanting to connect to other iPhones in the store. We tried to get Samuel to help us and he wouldn’t. He was already with another customer. We ended up leaving and having to call actual corporate Verizon to now have them assist us on setting up the device. NEVER COME HERE!!!! Last time we were here we had features added to the account we didn’t need even. That was another phone call to remove them.

They spent over an hour helping us. I appreciate that. I walked out with everything working. Look at bill and they signed up both lines for insurance and cloud storage. An extra $36/month they just added without running past me.

Walked in to buy a phone and stood around waiting for an employee to at least acknowledge me but neither did. One was with a customer, another one on the phone, and a third one walked out from behind of store but quickly when back and not 1 of them bothered to say anything. I was standing around the counter waiting and finally gave up and walked out.

My husband and I recently joined Verizon. We got new phones and there was an issue with mine where tech support got involved, and eventually made an appointment for this store to switch phones for a small fee (>$10). When I got to the store, the rep told me that because my phone was opened and had my info on it, there would be a restocking fee of $50, just to start with. I left, not willing to pay. My husband called Verizon customer service to ask about the situation, and they said this fee doesnt exist - its something the store made up to make money off of people, basically. We got everything taken care of through customer service on the phone. Were ok with the provider, but this location is not a favorite of ours.

Patrick and the whole team are great. Patrick diligently help me get my new Galaxy watch activated. Took almost two and a half hours which is okay because he got to work in the end. Overall great team at the store

Walked in with no customers and an employee had us stop at the door, and told us that we had to wear masks when her own employees werent even wearing them.

Very hard to replace pixel 4 phone after 22 days. Battery has limited life. Been on customer support for 5 hours. No help.

Quick and friendly service!

Non-existent service. Wherever this list you sign to get in line for help when you enter the store is NOT obvious. Husband and I walk in and no acknowledgement so we browse the store and look at phones since it looks like all associates are busy with other customers. He has questions so heads off to see if he can get help ... comes back with nothing. Another couple walks in a few minutes later and the manager walks up to greet them puts their name on the magical list that gets you in line for help. My husband approaches him and asks to get us on that list. Manager Jeremy acts like its a hassle to do that for us. We walk out about 5 minutes later. I wasnt going to wait around to be treated like that. We will not be coming back.

The microphone on my phone wasnt working. It turns out there was just dirt or something blocking the microphone. The employees were very friendly and knowledgeable.

Poor customer service, argumentative, and uneducated on their own promotions.

Employees were ready to help the second I walked in the door and were friendly (I was there to have my SIM card changed). They knew exactly what to do and knew what they were doing with no issues. I was in and out within about 5 minutes.

Was ignored December 7 about 2 pm. Finally walked out. Am an older adult which should not make a difference. Never happens at your Waukesha store on Sunset dr. Please correct this bias.

I went in about about 45 minutes before closing to upgrade my phone. I knew exactly what I wanted, and I figured it would be pretty quick. I was the next person in line, no problem, I do not mind waiting. After having a sales pitch pushed on me, even though I said I was not interested, I was left to wait for at least a half hour. The manager on duty did not come to check in or assist even though there were two other groups besides me who were in line beyond the initial check-in. I understand that managers have different duties than regular sales associates, but I have never been in a Verizon store where the manager did not help customers. After being ignored until past closing, I left without a new phone. I have never seen such terrible customer service, not only to myself but to the others who were in line and ignored. Its a shame.

This is my go-to store for all Verizon business. Ive purchased phones, made changes to account, switched phones I buy elsewhere on existing lines, damage issues. Every time great helpful service. If its busy, I put my name on the list or return another time. I get it that there can be a long wait when theyre busy... especially weekends. Theyre trying to give full attention to customers theyre helping.

I dont believe Ive written a one star review before but here we go. Im a Verizon subscriber for almost a decade. Ive been to dozens of stores. Peter, a rep at this store, signed me up for insurance without my knowledge and did a handful of several other sneaky and possibly illegal transactions to maximize his commissions. He made several empty promises.Im thoroughly disappointed in both the way he conducted himself professionally but moreover, that Verizon continues to allow someone that does such things to remain employed. Ill never patronize this store again.

MY STORY...TRUE STORY...MUST READHad ATT for long time. Daughter bought iwatch. They charged $30 fee to add to plan. Call support because I have plan thur large hospital and always had fee waved. Lady refused. I told her I am going to check out other carriers. She replied “do what u have to do”. Ask to talk to manager....she hung up on me.Went to Verizon...here’s what they did for me:6 new iPhone 11 s. Buy one get one.$200 visa each phone purchase.Military discount.Monthly bill $360 with taxes. Unlimited talk,text and data.ATT was at $395 for a iPhone 5, 2 x iPhone 6s and iPhone 7 that I was still paying on. Other 2 phones paid off. Not including I watch.Reps are great...check them out.This is all the gods honest truth.

I was invisible for the first 20 min I was there. Then someone finally asked if I was being helped. It wasnt that busy. They couldnt fix my problem but did call tech support and a gentleman stuck with me during that 30 min call.

I wish there was a ZERO star to give. My husband and I went to this store looking to switch from another carrier. There were 3 men working, 2 were assisting customers and 1 just finished helping a customer. Non of them acknowledged that we walked in, never said hello, completely ignored us as we waited for some kind of assistance or “hey, I’ll be with you shortly”. One guy was definitely just playing with his tablet. We walked out after about 15min of being ingnored. Verizon lost 2 new customers for horrible customer service.

I like this store, Never had any problems with the store or the sales staff. Any time I have questions or issues with my phone or bill they have been more than willing to help out. I recently purchased a new phone took it home and started to have issues with it, I took it back and they exchanged it with no problems.

I would give this one star if one of the other employees hadnt helped my mom with transferring her information. Dani was very rude, charged her for something that he didnt indicate what it was, and blatantly walked away before we could be fully helped. Meaghan stepped in to help with the transfer of information, but we still walked out without an activated phone! We had to call customer support to get it working. I wont be returning to this store.

General manager was worthless. We sat and waited while he and other workers talked and joked around. Terrible service.

My issue with my phone was taken care of quickly. Will go back again if I have any problems, representatives of the store

Verizon Wireless has the best phone service out of any phone carrier in my opinion; however, their customer satisfaction is not on their list at all. It wouldnt surprise me if they made the Queen of England eat dirt. Nice sales people but manager was incredibly rude and unbelievably horrendous. Never going back to that store again.

The Verizon team was very knowledgeable of my questions pertaining to my possible employee discount through Generac INC.

Im new to Verizon, and have been with 3 other carriers over the years. Customer service here is, by far, the best Ive experienced. Not high-pressure but helpful, informative, and friendly.

The people at this store are fast and helpful. Would be 5 stars but Verizon service plans and rates are too high and antiquated. Ive been carrying a mobile/cell phone since 1988 and dealt with virtually all companies. Verizon has increasing weak spots in their network and I wont go on contract with them.

Really happy with my transition from T-Mobile. Angelica was outstanding and honest in the way she handles everything.

I have been a long time Verizon customer. Never any issues until I went into this store with my boyfriend to add him on to our family plan. Since then we have had NOTHING BUT ISSUES!Essentially the girl at the store was CLUELESS or trying to Trap us. She quoted us an amount of $100 for him to move to an unlimited family plan. To our surprise the bill went up $150. Not only did our bill go up but the line was ported wrong, she did not set up the phone under his name. Essentially we felt like we spent an hour in the store only for the woman to hand us the phone. After several calls and hours spent on the phone with Verizon they will not stand behind the word of their reps in the store. Lesson learned, never ever trust a Verizon Rep, because when you get your bill and it says something different there is no getting out of it.

This place is always packed but they do a good job of getting people what they need. I wish there was some more stuff though so I could get in and out a little quicker.

So happy since we switched our phone provider.

The best Verizon store around. Always accommodating and friendly. I wont go to another store!

Good customer service. Had my question and problem answered with my phone.

Very kind and informational staff, excellent place to find a new phone.

Everything you get with your phone comes out of your pocket sooner or later. Insane restocking fees that cost more than the product to deter you from returning them. They make it look more affordable on your initial paperwork than it really is. 22.50 for a thin piece of plastic? Are you kidding me? And it was applied very poorly too, popping off at the corners and collecting dust (barely 3 weeks after getting it). I dont care how much it costs, Im cancelling as soon as I get my next paycheck. My phone bill is higher than my car payment and near double what was initially advertised due to hidden costs. What an absolute scam.

Insane wait time but understandable for what they do. Staff was very knowledgeable and helpful.

Always a good experience at this store. They move people in and out and the staff is helpful

Store employees are incompetent and have absolutely no desire to retain current customers. I will never return to this Verizon location. A few months ago when my phone stopped working I was turned away and told they couldnt help me at all even though my phone was still covered under warranty. I only found out after getting my phone fixed on my own time that Verizon was obligated to cover the repair under warranty and I was lied to. This was just the first of several bad experiences here. If you need a phone upgrade save yourself a headache and go to Best Buy Mobile down the road or at the mall, the employees are nicer, they dont make commission off you, they dont charge outrageous restocking fees for returns, and the phones are cheaper. AVOID THIS STORE.

Came in with a problem SIM card and the customer service guy knew exactly what to do.

Super, Patrick and Kyle were very helpful and very professional and we were very satisfied with the service! Thanks much

Eric provided wonderful and charming service.

Took care of my problems quickly and got me out the door

I usually go to the store across from Mayfair mall or in Waukesha and they have outstanding customer service. So, that may have had an influence in the rating for this location. The people at this location werent rude but they certainly werent as helpful as I have experienced elsewhere. I will only so here if it is convenient. Otherwise, Ill drive there distance to the store in Waukesha or Wauwatosa.

RUDDEST people I have ever encountered in my life. The store manager there is a condescending jerk who refused to help me get a new phone. I was 3 weeks outside of the warranty window and wouldnt warranty it out, or let me upgrade early. I cannot describe in words how rude this guy was. I left seething and called Verizon to cancel my contract and they were super nice and let me upgrade today and get a new phone. DO NOT GO HERE. The only treat potential customers well. Once you are a customer they are terrible.

Great place & very friendly

In Brookfield Awesome.

Clay is the guy to talk to. Very helpful the few time I have been in. Thanks!

The staff was good and tries to be helpful every time we go in.

This store is the worst. Please dont shop here. Had a simple tech support issue and they wouldnt even help

Have always had a great experience at this store. people are helpful, funny, in good moods. Totally recommend this place! It can be a busy store, so there may be a wait, but Ive been at others and this one is TOPS! Kuddos today to Irman and Patrick that made my day! Go Packers (and Broncos-LOL)

Service is always excellent and the staff is very courteous. I always get the help I need.

Staff is always knowledgeable and helpful

Terrible service at this location; refused to work with national customer service reps to resolve a very simple issue. Cancelled my order here, sent it to another location and had zero problems. The assisant/solutions manager here treated me with dismissive disdain that felt racially based.I will never come to this location again.

Very friendly staff. She did my best to solve my problem !!

Friendly staff

BLOODY THIEVING BASRARDS - DONT CARE ABOUT THEIR CUSTOMERS ONLY ABOUT WHAT THEY CAN CHARGE YOU FOR!!!!SALESPERSON TRICKED ME INTO SIGNING UP FOR HUM BUT CLASSIC VEHICLES ARE NOT COVERED BY HUM!!!

Phone not working properly? Thats okay, theyll be glad to sell you a new one.

Everything takes foreverSimply awlful phone system - want to see if the have something in stock, impossible to talk to anyone unless you wait an hour

Great customer service from. Danny!

They suck. The end.

Very good to us, and very professional.

Great service however as with most technology, overpriced.

If you enjoy angry glares from employees and being ignored for 20 minutes while they help the people who showed up after you, this is the store of your dreams.

I am held hostage to Version because of my phone plan. F-ing awful service! Plan on spending all day there.

Best Store Ever!!

In and out fast, helpful, great place