Purchased my Macbook Air here and cant say enough positive about this Best Buy dealer. A step above the rest in all areas. Applause,applause to all!

Now I had an extremely bad experience at this store they force you to go through a roped off area where they make you put in your name so you can be seen by somebody I was fresh out of work just wanted to buy a cell phone already knew the exact model I wanted had the money on hand ready to pay but I still had to wait over 20 minutes for someone to finally come and talk to me even though they made me put in my name I kept seeing other names with less wait time get called before me. Now after all that you may be wondering why I gave it so many stars I gave them three because when the actual sales rep showed up they were very knowledgeable and extremely helpful and very apologetic for how long I had to wait and then I gave them an additional star because I know everyone is struggling to stay fully staffed and understand that part of my wait time may have been due to this fact.

Extremely short staffed for a store that has so many people in it, I have never had a bad experience at Best Buy. The guy that was temporarily working at the “Check In” desk ignored me when I asked for a mask, so I walked away thinking I didn’t need one, he then proceeded to insist I needed one. Very confusing. The lady that took over was extremely helpful though!

Is well situated in a big mall with other great business.

They had what I wanted at the right price. Pretty simple

0 out of 3 employees sitting at the unnecessary roadblock/greeting station acknowledged me til I was past them and into the store. The 1 employee who asked me if I needed anything didnt care to listen whatsoever and turned back to his conversation with his co-workers before I re-captured his attention to ask if he could please point me in the direction of headphones.Other reviews say this place is short staffed but I can think of 3 employees who could make MUCH better use of their time. 👎👎👎

As soon as i walked in I was greeted. Which is great and in the first 5 minutes of being there I was greeted 4 more times. It was over kill.

Took my computer to be checked because sos would not open. Thought the hard drive was gone. Bought a new computer before i took old computer to be checkedCome to find out that nothing was wrong with old computer that could not be fixed and be cause I pay for the geek squad yearly, it did not cause me anything. Of course now I have two good working computers in the house. I was given the choice to return the new computer but I chose to keep both.

Great fast service! Bradenton Best Buy always treat me well

Great pc, I use daily for gaming. I play multiplayer games and no issues, I’ve had it about a year now.

They do not allow phone calls to the store. I dont know any company that doesnt allow phone calls. They turned a an easy experience into extremely difficult one. I remember when circuit City was still around they wouldnt pull stuff like this. They laid off a ton of full-time employees in hired part-time but still reported record-breaking profits. This is one of the companies that you hear about that is an evil corporation. Theyd rather focus on profit and profit alone. The employees that are left there are helpful but there are so many new faces that dont know what theyre doing nobody can really give you a good answer unless you find an associate thats been there for a while.

The sales person helping us went out of his way to help us find the best product the fit our budget. He was kind and patient. It was a pleasant experience.

I usually buy all my electronics at Best Bay. They provide excellent service and sound advice with no pressure as they are not on commission. Best Buy is the store for me. This sleemless transaction was excellent as always

Bought a Samsung 21 and had a great experience. The associate was personable and friendly. He made sure that he answered all my questions and chatted during the process while waiting for the purchase and activation occurred. Even found the phone was on sale! Would recommend.

I just went to Best Buy to exchange two TVs and I had the “Best” cashier, JoAnna. She was happy to help with the entire process and made sure I didn’t miss out on any promotions. After a long day of moving the ease of the transaction was welcomed. Thanks JoAnna!

I used to never buy anything from best buy because you would always pay more than other stores.They now will match prices with all the major online retailers.So now you can go inside and look at all the new technology you dont really need and buy something if you the check prices first.Probably shouldnt walk in there if you are prone to impulse purchasing.

I had the best experience today with an associate.. Ii had a very difficult online order that unfortunately needed to be exchanged. The associate that helped me had a difficult time but she stayed in the fight and was successful with the exchange. I would like to give a HUGE THANK YOU to Julia for the hard work and great customer service... YOU ROCK!!💖

Trying to find an employee in this location is actual work on the customers behalf. We have been there many times to make a purchase and the departments have no associates staffed, or they deliberately hide. You can spend 10 or 15 minutes walking around in circles through the store trying to find someone who works there and then when you do they take off to intentionally not have to be bothered with helping a customer. if you’re lucky enough to engage one of them and ask for help you can rest assured that they don’t know how to help you with what you need in the department you need help in.

It was fast and I was practically arriving at jet speed cause of unforseen road hazzards but call me Duke if I didnt parachute in with one shoe on and the another close to being that way right thru the door with 6 MINUTES AAAAND NOone even looked twice sooo.. yeah . They were not at all concerned about the time and continued to help me without a jack,..or glitch yeah without a glitch their helpfull costomer services were not hindered. So special thanx are in order also to road side pickup and handicap access making it a more versatile covid 19 safety friendly operation from the get go .... Alllll the way to close and YOU NOW HAVE NO NEED TO FLY Sean AIRLINES.. THANK YOU🧑‍✈️

Got what I needed soThats a good deal!

You leave your name at the front and remain in cue for personalized help. We had Carlos assist us and he patiently demonstrated every sound bar and tv sound system in the store so that we could make and educated purchase. Couldnt be happier, really!

Great store. But a bit expensive for me.. If you want great employee help and name brand products best buy is the the best. Very clean store.

Best Buy does not have sales people to answer phones for their local store in Bradenton. You cannot talk to a local person. I will not shop with them

Huge 6 ft sign on building saying “Come on In”. Google showing in-store shopping, yet they are only open for curbside. Drove 35 minutes to physically look at and compare a few laptops, only to be denied. Spoke with customer service who informed me, “that sign is always up, Google isn’t accurate”, and that if I would have only ignored the first 2 sites that come up when you google Best Buy stating they are open to in-store and continued 2 more clicks (4 total), I could have navigated to the actual Best Buy website to see that they are closed to in-store today only. After talking over me incessantly, insisting that it was my fault that their sign was wrong, explaining that the first 3 places I looked online that showed them open to in-store shopping are inaccurate, and brutally defending Best Buy......I finally NEVER got any semblance of an apology. Absolutely zero empathy or admittance that their sign should have been covered at least.Maybe Best Buy should change their name to Circuit City II.In the Amazon world we live in today (oh yeah, Amazon sells the laptop I was most interested in buying for $50 less than Best Buy) I would think that antiquated big box stores would be going out of their way to attract customers.Best Buy, please train your customer service reps on empathy and how to talk to people. Also, maybe ask them if they know what Active Listening is in their interview.Or.....Go ahead and update your resumes and submit them to Amazon now so you won’t be unemployed when Best Buy folds to a superior company.Congratulations on losing a $2000 sale today to Walmart.com or Amazon. Why would anyone drive to a big box store to get curbside only when everything can be ordered online. You literally stopped people from doing the only thing you exist for, comparison shopping.Good Work dinosaurs.

Had sales clerk who was very knowledgeable and they had in stock the item we wanted.

Team members are very helpful and aware of customers that come in lost.

Quick work in getting my computer fixed and back to me.

One would think during this pandemic with so many stores closing that a company would be more interested in customer service than ever. Wrong. I went into this BB today to make a purchase. I was in line to pay for twenty minutes and the line did not move. I asked a Rep is there any other way to pay, as I was seven out of nine people in line. Just one person and one register. She said she was sorry however there were a lot of their Reps just talking to other Reps, lots of that, they put more emphasis on going into the store rather than checking out. I saw one person checking someone out in Televisions. I would have gone there but the person left their station, bathroom break which is understandable. 9 people standing in line. Some wanting to perform a very basic transaction. This was pathetic. So I put down my purchase and left knowing it will be easier to just go online to Amazon. I try to give local companies a chance but this was sad.

The curbside pickup was quick. This is a great store and where I get most of my electronics. I highly recommend, 10/10, I would buy from them again.

I went to Best Buy today to get a new phone and The manager Christina helped me and she was incredible! Literally perfection ! She was so awesome and I will literally go back to the store just to see her

Staff was friendly & helpful from the girl that helped me find my SD card to the cashier & the guy @ the Geek Squad that installed my SD card at no additional cost

Perri was very helpful in the laptop department!

This location is poor for customer service. The store is closed to taking phone calls, curbside is pointless because they never come out. Best Buy is normally great, but this location does not meet the normal beat buy experience!

They had what I wanted, clean store and ver helpful staff.

As a former employee, I understood how much panic it is to cover for other folks that didnt show or dept. that are understaffed. However, Johanna, from appliances, not only swiftly resolved my issues at customer service, she also masterfully handled multiple customers at geek squad/customer service with calmness, professionalism, and superb product knowledge. Her talented leadership is unquestionable and I hope Best Buy, like the way it has helped me, help her every step of the way to tap in her true potential to become one the great leaders that has shaped Best Buys bullet-proof reputation. I look forward in seeing her in a managerial position one day.

Super fast experience. Ordered an item online for pickup, and it was ready within 10 minutes, even though it was estimated at an hour. Very happy with the timely service.

That had what we were looking for and has many other good products too.

This is the worst company ever Ive had a credit card with them for over 3 years. I would pay extra every month never late in almost 4 years. I paid my balance in full May 1st 2021, they then canceled my credit card without warning no letter nothing. 😤 please do not trust this bank that handles these credit cards from best buy. If I could rate zero i would worst company ever very inconsiderate people 😒

You CANNOT reach a soul by phone. If you do your research and shop online, pick up is easy and youll hopefully feel fairly confident in your choices/purchases. Im usually able to find decent sales or prices on specific items at certain times. Always one of my Go Tos...

They had a reasonable selection and I got what I needed but they tend to be pricey. Service is hard to get.

Excellent please. Nice service

Helpful associates, clean and orderly. Good product selection

Not enough sales personal to assist in a timely manner. Waited 25 minutes to speak to someone about the appliances. Finally after speaking to a the young lady who worked in the warehouse area was kind enough to answer my question. The good part is best buy had what I needed and is being delivered this week. All thanks to that wonderful young lady that works in the warehouse section.

Great selection of items. They need more service/help in phone area. Had to wait over an hour in line for employees assistance.

I stood around in the Mac accessories area for at least 15 minutes. The one fellow on duty waited on two other people before asking me if I was on the list. I told him that I didnt know of a list. So, he put my name in his phone. I asked him how long it would be before I would be waited on, he said a couple of minutes. I stood around for another 10 minutes with absolutely no one addressing me. So, I decided to leave. On my way out, the guy at the door somehow called me by my first name and asked if I had found what I needed! NOPE! Just horrible customer service!

The staff at this store does not properly assist. We went in for a standard SD card and the person that was attempting to help us told us it didnt matter if the card was a standard or not that all SD cards are the same.

While I had to wait a few minutes for an associate to help find the AV receiver I was looking for, she did find it in up storage. Very helpful. Its a nice store that like a lot of retail stores are trying to manage the Covid.

In and out of there with a Galaxy watch 3 within 10 minutes very mindful and helpful staff great service

Had to buy a new phone for my wife. They had the phone we wanted and the service was exceptional. Our customer service person was excellent and She went beyond The Call of Duty. Thank You Christina.

Long wait for tech support, never seem to get anything fixed here, always want to send off (with cost) to see if it can be fixed.Took the computer across the street to a small computer/ phone store... they looked at it and we got it back same day repaired.

Great service. An alert cashier saved me $16 on my purchase..

Very nice nn prices are good

Robert (in Computers) was my P. O. C. His attention to my needs and willingness to fulfill my request was keeping in the highest standards of service to the customer. He never showed a flash of urgency to attend to another task that Im sure he had behind me. I would suggest that consumers shop local even at the chains. The overnight door drop is NOT a substitute for eye contact and service with a smile.

If you need technology Best Buy is the place

The people here are always very genuine and helpful. The store is clean and well layed out. More unique items are actually in stock here than at the arguably more popular University Store.

Made an appointment through apple to have my phone fixed. Drove 40 mins out of the way because they had an appointment available, only to be told they can’t do it. I knew I shouldn’t go outside of a realApple store to have repair done.

Staff friendly and helpful. All COVID protocolos followed. In and out fast and efficient. A+

Clean store nice staff clean parking lot didnt have 3ft charging cord for L G q7+

Slowest best buy in the world. Hot in the store. Employees take their poor time with helping you. Youll be in here forever. Dont come to this location.

Phenomenal service. I was in & out within 3 minutes.

Bought a charger for my computer the lady did help me. O had serial number and the brand and model. She gave a expansive charger I paid for it I took it home OT was the wrong kind didnt fit. And she told me the receipts its in bag it wasnt in bag. So I had to go back to store in like half hour time. I had to explain. The situation cause no receipt finally depArtment manager cane in and helped me. And found the right charger for my computer. And it was half the price the girl charges me. Wasting time

Just joy and satisfaction...

Employees are very helpful. Found exactly what needed and even something extra. Love this store

Good experience, came in for smartwatch repair. Only 4 stars because of availability of product.

Not much of a selections of smart bulbs.

Excellent. Great customer and had the SSD harddrive and USB to SATA cable I needed for upgrade. Thank you.

Always good service ang good products.

The Geek Squad doesn’t know how to handle Apple Products... Told me to do everything myself through Apple Support after arguing about the issue within the colleagues about how to send out my AirPods. The tech lady turned off my Find my iPhone feature and never turned it back on. After telling them I will call Apple Services in front of them so they can explain what the issue is better the staff all hid in the back. Would love to give them 0/5 stars, thanks for nothing.

Enjoyed their sign in systemIf you know what you need just tell them the department you are headed to and theyll have an knowledgeable employee their to help you.

Very good service told employee what I needed took me to it and I got what I needed and paid and left great job.

Called, asked about USB extension cord, was told only 3 and 6 foot. I go in and they only had 6 and 12 foot, which was fine since I needed the 12 foot. But odd they didnt know what was in the store.

Terrible customer service. Such a disappointment.

Great customer service nice prices on ear buds and blue tooth headset also help with my new cell phn I have purchased 3 weeks ago had a little bit of bug thanks guys great job!

Always or almost always you can get what you need and/or what youre looking for.

Just want to give a HUGE shout out to John and Wesley who helped me understand and pick out my new gaming laptop! Gave me a run down of my options, explained the RAM, Core Processor, Gb storage, etc, and helped me narrow my search to the HP Omen. Spent a pretty penny but totally worth it. Also, genuinely was an awesome guy to get to know and talk to!Again, huge thanks to John in the Windows section of Best Buy. PS - Give the guy a raise..... and my number 😬

The best selection and the staff is very knowledgeable. Especially the guys from HP. The geek squad is also very helpful. I wouldnt go anywhere else.

Typical Best Buy experience. As good or better than other visits

Some of the employees are much more knowledgeable than others

Joanna was absolutely amazing in appliances. She is knowledgeable, personable, and was able to simplify our shopping experience. Thank you for making our purchase experience so wonderful.

Came in to but new Apple phone, was planning on spending over $1000 and the guy at the front seemed so annoyed that I didn’t sign in to ask for assistance when I walked in because I didn’t know the process. I then asked for assistance and he annoyingly put me on the list. I waited at least 20 minutes while I saw numerous employees standing around when I really just wanted to know if they just had the iPhone in stock so I wasn’t waiting for nothing. I ended up just leaving and the guy at the front seemed happy because I annoyed him from the moment I walked in.I work in customer service and I deal with literally the same thing all the time. I tell customers right when they walk in that they should get on the list so they are not waiting longer.I also understand because of COVID things are different but it shouldn’t be so annoying especially a year later. And especially such a huge company.

Good service found what I needed quickly

Really helpful in finding a reasonably priced cell upgrade. They were dealing with multiple customers at once and managed to stay attentive while helping us all activate phones at once.

Easy to find the things I needed

Very knowledgeable staff. Made an extra effort to find what I needed.

This Best buy have very minimal amount of staff to help with T V. I bought a 65 inch T V they had nobody to come out to help me and my wife setting up the programs I went to the geek squad for to pay them we dont know all the latest tech stuff. They told they cant help.

I dont shop here often but Im glad that when I do the experience is very smooth. Especially online pickup. Just went to get a tablet for my mother and the whole process on my part only took a few minutes.

Very helpful Phone sales staff and great prices!

Help provided on correct product needed. Friendly and expedient.

Excellent and fast. Great store!

Gadgets galore. I went in for a 626 battery but wanted to buy the whole store.

Employees are very helpful there store was clean and organized and employees knew where things were when you asked very helpful like I said

Its a nice place lots of workers that are waiting and will to help you in anyway that they can

Bought new TV. Helpful, knowledgeable staff. You will have to wait a few minutes for associate with Covid restrictions. But good experience

Guess it just depends on the salesperson you get he was very helpful in the computer department and asked follow up questions so I didnt leave the store without getting everything I needed to run my new Mac Mini also told me to look out for black Friday deals and what was on the horizon. Great experience!

Electrical stuff can never stay on the s halves

The absolute worse service, inventory overall experience. I dont recommend unless you have nothing to do and like to stare at empty walls.

Good size Best Buy. Exactly what you would expect.

Great consultants. Little weak on sone tv inventory

I just had the most awful online pickup experience. I ordered an apple watch series 3 on Wednesday for same day pickup solely because it said I could pick it up that day as I needed it for my new job. I finish ordering and the confirmation email said I cannot pick it up until Sunday which I would’ve gotten a refurbished one for a lot cheaper but I was trying to get it same day. I go to online services to see if it was just a mistake in the email, they were absolutely no help and took about an hour of my time just to tell me I have to figure it out in store and they can probably get me one same day. I go in and the man there told me it would be in store by Saturday. On Saturday I go in there and they tell me I cannot get it until Monday. By this time I had lost my patience and just contacted there online service to cancel my order and they told me they cannot do anything for me. I then call my pickup store (Bradenton) and was on hold for 1 hour and a half before I finally got a hold of anyone. Situation was kinda solved with a lot of effort from me and none from the employees.

Great, associate very knowledgeable was great help with the additional items, setting up appointment