I have been having nothing but trouble since sprint and t-mobile started to merge. I went in ready to cancel the contract and switch carriers. I had an amazing associate help me when I got there. Could not have asked for a better customer service experience. So much so that I am still a sprint/t-mobile customer. If you need help, ask for Lauren. Thank you Lauren!!!!!

Mike in T-mobile on Campbell lane is awesome. He took care of me..made it all simple and fast..explained in my terms as I am a bit IT challenged. Give him 10 stars 🌟

HORRIBLE customer service. The girl there was in a bad mood & took it out on me. Phone has been acting up and went in to see if they could do something about it. She didn’t Even take a look at my phone. Told me to call customer service because she couldn’t do anything about it. She never tried to look at my problem or my phone instead continued to eat chocolate with the other guy there. Went again today because my phone keeps saying no service and the guy there was super rude told me since it was an iPhone he couldn’t do anything about it. Didn’t even pull up my account or look at my phone. He said they don’t mess with iPhones even though I got my phone from them 😡😡 never again will I be going to that store !

I was told one thing by customer service, the store told me something completely different, not happy with the situation.

Everyone is so nice and helpful here!

Be sure you can wait 2 hours before go there.

Pack a lunch and bring your favorite book. Youre going to be in line for A LONG TIME

The customer service is absolutely horrible! Ive been given the run around for 3 days, both in store, and on the phone with customer service, and my problem with trying to unlock the phone still has not been resolved! They refuse to assist, even though the phoe is completely paid off, and there is no balance on the account. Legally, theyre required to unlock my phone and still refuse to do whats obligated of them. F@$& T-Mobile!

Help is knowledgeable, and take their time to help me

Mark was professional courteous and very helpful

Always friendly always nice always helpful. Safety first too. Monitoring customers for appropriate mask wear. Sanitizing stepping back wearing gloves. Thank you Mark and your team!

As always, PERFECT!!! GREAT STAFF!!

The location was under remodel AND covid-19 was still in full swing, so you can imagine the nightmare i thought i was walking into. I was wrong! Place was very clean and staff were polite, knowledgeable, and attentive. Was not thrilled with the particulars of the promotion going on but Thats no slight against the employees. They were great. Price is ok. But customer service was off the charts awesome. If you need a phone. Try this t-mobile out!

4th attempt to come to this store. Horrible customer service. All 4 times ended up with me not even being in the store longer than 5 minutes.Website told me I could save my cart and they would pick it up in the store. Got there told me they couldn’t.2nd attempt, we tried walking in they told me I needed to wait outside with a 1 year old in the cold.3rd attempt they tried doing business outside including asking for my social, outside in a public setting.4th attempt I didn’t even make it to the curb before they told me they couldn’t assist me because they were currently at capacity, and too busy.All I wanted was to port my service and numbers over and buy brand new phones..I’ll be calling corporate, and will also drive an hour and a half to the nashville store.I don’t recommend this store AT ALL.

I was greatly impressed with the professionalism and friendliness of the staff at T-Mobile. I had an outstanding and awesome experience. Thanks for everything.

Fast friendly service.

Good customer service. They solved my problem in a second.

Was very helpful in resolving my concern for getting service and device

T-Mobile Tuesdays brings us here every few weeks!! The employees are extremely friendly and informative without being pushy. Deals falling out of nowhere meet you at the door, salespeople treat you like a friend not a payday, and free stuff every Tuesday!?! Did I mention the cell service rocks?!

I was told they offered service in my area so we switched. Got home that night and had zero service. Went back the next day and was told they dont know why someone told me they had service in my area because they did not. Admitting this they still charged me $50 restocking fee for both lines ($100 total) and said it was policy and they could not waive the fees. When contacting their customer service line they said they can waive them for some circumstances. This store has horrible customer service and they lie and steal peoples hard earned money after giving them wrong information to get their business. Bad business ethics.UPDATE: if anyone else gets told they get service in their area and they actually do not and they try to say they will not waive the restocking fees even though they provided bad info to you, file a claim with the BBB and they will send you a prepaid visa card for the amount since the store will not provide professional customer service for this matter.

It was great, simple,and fast

If I could give a zero star I would. Terrible customer service after I had called into 800# the night before because my data got hacked when I switched to T-Mobile Samsung Note10. I should have never switched for three days of garbage service.

Great customer service very helpful

Is the store opened back up now?

Nikki changed my plan and saved me lots of money. Very nice and friendly. She knows what shes doing. Thank you

This Bowling Green location is a joke. Had the worst costumer service. Lied just to get a sale then took my 150 restocking fee. Was told I could boost signal one day the next told I needed WiFi. I was in there trying to get a hotspot because I didn’t have internet available. They knew when I bought everything that I didn’t have WiFi. The service was by far the worst I’ve seen from any place around too. We had 1 bar to no service in Plano area. Dropping calls left and right. Worst decision ever to give t-Mobil a try. And the store manager is a wanna be body guard trying to intimidate me and my wife. Real cool mr. phone salesman.

Great customer service. The guys at this BG location have always been great every time Im in there, which is pretty often since Im a tech geek. Gotta have the latest and greatest, and the staff at the BG store always take care of me quickly and professionally.The manager sometimes cracks jokes with the other reps when I see him in there. Overall the mood of the place is fantastic and is about the best experience youll find when it comes to dealing with a mobile carrier.Dont go to the one in E-Town. Theyre rude and give out poor advice to customers.

Bad customer service. Lack of selection.

Friendly, knowledgable staff along with top notch service. They will work for you. If outstanding customer service is what you are looking for, this store is for you!

Broke my phone went in to look at a new one then I decided to check around and maybe see if I can get a better deal at a different carrier the young man behind the counter decided to tell me good luck and hope you enjoy the bad service with another carrier one minute theyre all happy and nice to you and then when you decide when I wait a minute Im going to look around than they turn evil on you

Good service and friendly people. Always have a good attitude.

Performance review of store rep Kaleb Wolf:We: We want to change our plan from $50/line to $40/line.Kaleb: We do not have $40/line.We: It says on Tmobiles website.Kaleb: You have post pay plan and pre pay plan has $40/line.We: So there indeed is a $40/line option and can we change to that plan.Kaleb: We cant change it in our store. Your current plan is much better.We: So we will have to call customer service because this retail store cannot make the change for us.Kaleb: Yes[Follow up] We called Tmobile customer service aftern then.Customer service: Tmobile customers may change plans at their own will at a retail store level...[Polls] 1. Does this store need to exist if their rep kicks customers like balls to customer service?2. Do your employees play fidget spinner in front of customers when they provide customer service? This Kaleb Wolf of Tombile retail store does.

Great, friendly service! Usually this type of store feels undersized and understaffed. Not so with this place!

Too rude staff.Feel sorry for myself to have a t mobileThe LADY on the desk was so arrogantShe never give a proper answer and even scream on the customer....

Lines can be long sometimes, but staff is very knowledgeable about devices and eager to help you get the best deal possible

Employee was eager to help. Unfortunately, there are no repair services offered in storea

Wow Im getting a 3 line plan for only $100 that makes T-Mobile unbeatable. Update Ive had to fight for my discount every month so far minus 1 🌟

Best place to get the new iPhone XMax

Great service. Solved my problem!

Team of great people! Marks the best!

Out of stock on the new iPhone and I have to wait a week? Unacceptable

Staff is cool T mobile as a whole not that great

Best place to get a great phone.

Very professional employees. Fast service.

T-mobile tried to sell me a $10.00 case for $34.95, just because most stores do not have cases for galaxy note 3. If you want to pay top price for your goods, then this is the store for you.

It was good

Only thing that sucks is the damn wait u got 6 people in the store waiting for 2 employees who take there time. Why not have a 3rd person keep It moving

Great customer service & products

A negligible wait wait and very knowledgeable people out of there momentarily with problem solved

They dont have anything you asked for.

They are very helpful and convenient

Great Staff💯💯💯

Was neglected refund after purchasing service I cannot use. And was not told it was non refundable before purchase. So now I have money down the drain for something I cannot use.

Great folks!

Clean store, friendly customer service reps.

Extra nice

Worse store, & even worse coworkers...

Get in and get out!