Went in looking for a TV without really knowing what I was looking for or what a quality TV would be. Jesus turned an overwhelming experience into an easy decision. He recommended a TV within my price range that was the size I wanted and good picture. He was genuine and it didnt feel like someone was just trying to make a sale. Highly recommend speaking with him if you shop here

No one working the floor to help, went to the cashier, they had the item I needed there, then another employee said that was not the item I was looking for, they didn’t have it in stock but could order it. No thanks, went out to my truck and found the item on bestbuy.com. Purchased it and chose store pickup, same day. 5 minutes later get notice that order is ready for pickup, go back in, and same guy gets my order, the item they “didn’t have in stock”….

Got a 30 dollar camera tripod for 10 that makes best buy the best place to visit in my book 😀

Had exactly what I needed. Price wasnt to bad either and was in stock when I needed it. Sales help was fast friendly.

Gentleman that helped me with purchasing a new tablet was very helpful. Took the time to answer all my questions and to explain them as well. I didnt feel rushed at all (even though he had several other people needing help). He even helped me save money on an existing plan.

I wanted to drop my laptop off for the geek squad but you need to have an appointment. My bad. I would have to come back in 3 days to drop it off. It would probably cost $200 to fix, but I didnt pay much more than that for it. I forgot about the appointment and never went back.

Friendly staff, good selection. Very happy with my experience. No pressure shopping and no pressure to upsell.

Very good i had to take my headphones back because they stopped working. I didnt have a problem at all getting a new pair. I highly recommend 👌

Good experience to buy inside the store good price, very clean and kind staffing to help immediately in Bowling Green, Ky I was looking for a new version of GPS to drive anywhere I found it cheaper than other on line stores about Garmin $250 .

Out of all the Best Buy’s within 100miles, this one had my back this week. I couldn’t find two IPad Air 4th gens at the same location. Online said limited stock was around but upon arrival of the other Best Buy’s, I had no luck. My last shot was this one. Their inventory online was up to date. Online said they had a few left, and that’s exactly what they had. I was able to get what I needed when I needed it.

Ita a typical Best Buy, but this one had the products we were looking for. (Not a next gen console.)

Always find what im looking or at a good price, great customer service.

15 minutes before closing and I had to track down an employee for assistance because they were all at the front waiting to close. The employee in computers told me that he really didnt know much about the Microsoft Surface because he is an Apple fan. Amazon.com has better customer service. I did buy a TV but just used my phone for research because no employees were around .

Imagine a place just as horrible pre-Covid, it’s like this but worse now. Not recommended if you need help or require something that’s actually in stock. Forgot getting anything that locked behind a cage or security device. If desperate use in store pickup. Buyer beware!

Sometimes its difficult to get someone to answer questions or get any kind of help. When you do find someone its a gamble as to whether theyre motivated to help or not.

Super friendly staff and has some things in stock that you cant find it in places.

Been all over Bowling Green looking for a microwave, and we found our whirlpool microwave cheaper at Best Buy than any other place in bg. The guy that helped us was great! Got us in and out quickly, and helped us haul and get it in our vehicle. Super happy with the customer service!

I drove all the way from Nashville to return a speaker box because they were the only location other than Alabama that had what I needed to exchange for. This location wasnt taking phone calls at all, not even automated to provide customers with their updated store hours. I waved an employee down from inside but he refused to talk to me from the second door and kept pointing at his watch. I pried open the first door to apologize and to plea for him to help me out. He refused all of my pleas. They WERE however taking curbside pickups! No one is applying common sense with this whole covid thing! Im tired of businesses using it as a crutch or excuse to not help people out. By the way, narrowing your store hours increases foot traffic in a smaller window of time which increases the likelihood of you coming in contact with the virus. Im done buying from Best Buy after this. Its not surprising that Amazon is putting stores out of business.

Need to stock store better couldnt get phone I wanted had to settle for something else

Wish they had more employees but still have great product

Prices are absolutely ridiculous. It’s actually cheaper to order curbside than go in and get it. Y’all should consider changing your name to worst buy. Also if your looking for a keyboard or mouse you can find the ones you find there for half the price they sell them for at Staples. You’re welcome.

Superior customer service! Thank you all.

Was good thy had wat i needed

Going to Best Buy is always hit or miss. Ive gotten really great deals sometimes and been completely ignored other times. Its best if you know exactly what you want before you go in.

Cal helped me today, he was super nice and very helpful! Thanks Cal

For them to be the best electronics store but only keep the newest phone cases is dumb i have a galaxy s10 which is maybe a year old and they dont even have the case for it. But Walmart does.

Their customer service is greatTook my computer in to get serviced!!They do a great job

Got to the store with three minutes to spare, and walked out with a computer. Very competent staff. Took about ten minutes!

The crew there is awesome. I bought my Galaxy 20NoteUltra outright from Best Buy. And since I upgraded from Galaxy 5ACTIVE they said YES to my question if I need help, may I come for help?.. And they said Oh Yes!

Love the store.. they was out of everything however and didnt really tell me when they would restock just stared at the screen... but they was nice.

They had what I needed. Gotta love that open box discount

Good place to shop. Friendly service

Never get delivery, ordered a washer to be delivered today after two weeks. Delivery guy called and said he would be here today so I started home from work. Waited all day and after I called three numbers I found out it didnt show and would be three more weeks. Went to the store and got zero help. Basically she said sorry for your luck you can cancel your order. Made no attempt to help. Why call and say your coming off you dont even have it to deliver, and why not have the common decency to call and say your not coming. How about try and do something to make it right instead of saying sorry, we cant turn back the clock... Which she literally said.

Took a while to get any help but when they got to me they where very nice and easy to talk to

Great team n service

A lot of Empty shelves .. walked in. No one offered to wait on us..walked out. Sad really.

Its Best buy who doesnt like best buy?

1 worker for 10-15 people but he hustled & was great.

Once again Best Buy has proven why they are my go to for my electronic devices. My TV went on the fritz this morning. This we cant have!!! Lol. So I went on the website. Found the screen I wanted and added it to cart. The site informed me there were only 2 in stock,so I went ahead and purchased on- line for store pickup. This was at 9:30am. I arrived at the store ready for opening at 10:00. I approached the sales agent in TVs and informed him of my purchase(typically this can take upwards of an hour to process) . We were able to iniate process and I was able to take home my TV on the spot. Thanks for coming through like you always do!!!! #happpycustomer

Super helpful! Dalton was awesome and solved a problem Ive been having with my Galaxy watch (not because of the store, had to do with an update) within 2 minutes of walking in!!

Fast friendly service, would recommend 👌

Did a great job installing my car stereo I got from there. Were very quick too.

Customer service was good, Inventory availability was not. Laptops, printers, and TVs had to be ordered with a one week wait period.

Didnt have what i needed... but the customer service was amazing.

We buy all of our electronics here, and we even got our fridge here as well. The prices are better than most other stores and service is great as well. They offer a best buy card too that is helpful for big purchases, it is interest free on most expensive items for a number of months.

Great customer service, fair prices

Great place but shelves where empty

I arranged to have a stereo installed in my new truck. It did not have a GPS. Bought a stereo that had Apple play. That was the only good part. When I dropped it off, they called me in 20 minutes saying I need to have a harness installed and this and that and it would cost me an additional $250. What happened to free installation. Radio only but how can you use it if it’s not hooked up.I pick up my truck but They inform me my back up camera won’t connect and they don’t know why, and I no longer have steering wheel controls unless I pain another installation fee.They were suppose to get back to me after a few days of research to figure out how to get my camera working. No call back. Can you just call the store and find out? Nope!, never again am I buying anything from Best Buy. Rip Off and poor service.

Not real happy with best buy support that I have been paying for. Going to drop it.

Always clean and the service is friendly!

Found exactly what I was looking for👍

Very friendly staff helpful quick and to the point. just all around good customer service

I went in for a voice recorder and they had about 6 to choose from so that was good. While there I browsed around and was approached by several associates who not only acknowledged I was there but asked if they could be of assistance, I appreciated that. I will go back there for future electronic wants and needs.

To long a wait time on getting appliances. Staff nice

Ive never had any real issues from here. The customer service is always good. If I was to speak anything negative it would be that prices are sometimes high and that the geek squads answer to every problem is to wipe and buy a new OS.

Short staffed Im sure but at least 5 customers were in the TV section and couldnt get any staff to assist us. Three of us walked out. I made purchase elsewhere.

Took our headset back on our warranty no problem, no questions asked!

Had a remote start put in my truck. Only took 45 minutes. I think that is one of the best things about this place is they install

Good store layout, clean, friendly staff, and the only place that I could find available xbox series s in KY.

Friendly staff and real nice lookin all spaced out with the limited space

Person that was Helping me was Very Proficient! Although it SHOWED 1 Item was in Store...WE Couldnt Find it! So I ORDERED it Online cause it Showed 1 in Store...it Showed it was in Process for TODAY PICKUP...But then I got Msg it Wasnt in Store about 30 min later...I would have to WAIT till Next Saturday... Sad! : (

The staff there is extremely rude! i have never experienced nothing like that!

Not a HUGE selection, but they have the basics or you can ship to store. The employees were nice!

Good experience,very helpful,nice and courteous and respectful,very knowledgeable on the products,Ill come again.

Sales always on the move. Masks in place. Orders placed desk is the best for all your needs! Now calling in is terrible on their end~ 30 min plus wait time for someone to answer whether local or out of state answers your call. I called from parking lot, walked inside. All on phones just not the right one. Greeter did not know how to respond 🤦‍♀️ to my question about call coming in.

I didnt have my receipt for a return. They looked it up by the date and time that I was there so I still got a cash return.

I loving the customer service but nothing I went in for was in stock.

While the staff was friendly, they were out of everything. Only half the cell phones were on display and there were loose cords hanging over the counters. Most of the racks were empty but they did have plenty of TVs on display and in stock.

Always out of stock and never an employee to assist you.

So helpful and friendly

Good place but at least stay open untill 9

Got excellent price on my new bedroom TV! Pick up was easy & contactless!

The customer relation was fantastic

Was a great experience,had everything was looking for.Great customer service.

Clean and well organized store. Plenty of store associates out on the floor eager to assist or (talk you into buying unexpected items lol) and they were very friendly, polite, and smiling faces.

Couldnt get any help finding what I needed.

Unwelcoming. No service skills whatsoever. We didnt waste our time or money in this store.

Its best to buy your electronics here.

The customer service was great and couldnt ask for a better experience. I would definitely recommend shopping here.

Very helpful and quick

I had a good experience. Friendly people.😊

The gentleman in the phone department was super nice and professional.

Food cold. No social distancing.

Waited a few minutes in car audio but noone came so had to go to the front to ask for help. Went back to car audio and waited about 20+ minutes and still noone came to help

A lot of things out of stockJust order online.

Very helpful in store

Not enough employees on the floor handling customers. I had to get the move able stairs to retrieve a coffee maker from the upper shelf. No big deal. I needed the exercise lol

Staff was extremely helpful and friendly. Found exactly what I wanted!

Has good prices and is fairly clean.

How can you not like a store full of cool technology. The employees here are good, and helpful.

We had the pleasure of working with an associate that was knowledgeable and helped us get the perfect refrigerator for our situation.

Never could get assistance in the department... Even after a Im just restocking guy sent for customer service... 10-15 mins I wait. No ASSISTANCE!Will buy from anywhere else

Great selection an friendly service. Clean safe place to shop.

Hooking up the stereo the service was excellent

They asked if I needed help, I said no. They didnt bother me again for the whole hour I was there. 😁😁😁

Very friendly and knowledgeable staff, competitive prices. They always do their very best to provide top notch customer service.

They didnt have what they advertise online.

The employees are not as helpful or knowledgeable as they should be.

Great customer service. They were a huge help.

Employee was very helpful. Couldnt ask for better service.