The Geek Squad here is amazing. Especially Dan. Found out my computer was stuck in hibernation mode. Other place I went to wanted $670 plus labor as they claimed motherboard is fried.These guys are amazing and trustworthy. Never bringing my laptop anywhere else again. Thank you so much for helping me today. You have restored my faith in humanity. Really appreciate you.

Smaller Best Buy with the parking lot in the back. Knowledgeable but short staffed. Tried curbside pickup and it was an easy success.

Some sellers are very knowledgeable in their field (like in the camera section) and some less that just try to push you to buy the product. Would be nice to have a shop without commissions on tvs because salesman change the settings to have tvs look better then others

Best Buy has become a huge disappointment overall. Store in Boulder, CO was so poorly stocked. This has been my experience with in-store visits as well as searching for product online. Very sad to see what has happened with the once leading electronics and appliance super-store.

My husband and I were late to look for monitor. The salesperson was very helpful and polite.

After a series of mistakes and miscommunications on my part, I ended up at the Boulder Best Buy to have an iPhone problem fixed. The people at the “geek squad” were understanding, kind, and friendly. They worked quickly to help resolve my issue and were very professional. I had a great experience with the Boulder geek squad!

Very nice Best Buy location, just a little small. That being said, the staff is super friendly, helpful and knowledgeable. Found a great open box deal on a Samsung and Polk Audio sound bar. Items were a perfect addition, worked as designed and integration was super easy. Highly recommended this location!

Shopping experience overall was good. However, I asked Morgyn an honest question about the return policy upon checkout and her reaction was immediately accusatory. I didn’t feel like I deserved that sort of treatment considering my respectful attitude toward Morgyn.

Took my Father to buy a computer. The selection was varied without being overwhelming. We were able to test a number of touchscreen laptops and desktops as well as mice and keyboards. We settled on an All in One touchscreen for under 1000. The staff graciously stayed out of our way as requested, until we were ready. Bestbuy also price matches so you can always get a great deal.

Its a great place to buy your electronics and the people that work there Its so nice

Super helpful staff very organized very clean and always the newest technology I love this store

Did pick up of an online order and it was fast and convenient. Thanks best buy!

Store associates were great, helped me try on a watch and pick out an open box deal. I’m tech savvy and like to shop online, but sometimes going in-store is better and Best Buy is the place to go.

All employees were very helpful with our out of town guests 😀

Had to stop unexpectedly when flew into Colorado to visit when dropped my phone at airport and it broke.Tried to research the phones before I got there, but still had a couple questions and I went to this location because the best buy site said location had both phones.It seemed like the gentleman that was attempting to help me was new, because he couldnt answer any of my questions, they didnt have one of the phones I was interested in, and he was really confused helping me choose the right case and screen protector. I just wish there was someone else there to assist him being so new, and I know a lot of places understaffed. Just glad I was able to get a new phone when hadnt really planned on it.

Took 2 cashiers on 1 order, thus causing long line. Other than that best price technology and welcoming staff. Great overall.

Congratulations. I was just in your store, l came there fully expecting to leave with a new laptop and a new tablet. I left with nothing. After 10 minutes of loitering in the computer section, I went to the front and asked that more help be sent. So sorry, itll be about 10 more minutes. 10 minutes later... nothing. I left. I just ordered the tablet from Amazon. Wanna make it up to me...? Reach out, and offer me an incentive to come back into your store and get that laptop, before I buy it as well from Amazon.

Always good service. Inventory struggling a bit at the moment but thats a common problem in the retail business at the moment. So happy that there is a local alternative to Amazon.

I came to this store because the battery on my laptop was effectively dead after 3.5 years of use. I was helped by Chris from Geek Squad, and he opened my laptop and told me which battery to look for and what to watch out for when looking on the internet since I would have to be looking at 3rd party sellers. He also told me what I would need to do to switch out the battery if I wanted to do so myself.After I bought the battery online, I brought it in as I didnt have the tools and he switched out my battery very quickly.It has been ~ 2 months since my visit, and Im happy to report my laptop battery working good as new.

Very helpful and thank you Geek Squad.

I am very pleased with this store and find it has everything I have needed. The employees are so helpful and knowledgeable.. It is a pleasure to shop there.. Thank you

It’s not well stocked, and it’s not the newest of Best Buy stores, but the people are friendly. All you can really ask for during a staffing shortage

Not a lot of people to answer questions. And they were outta stock of the one laptop I wanted. They did order it for me, and got it to me in two days though.

I bought a laptop from this location and wanted to give a shout out to Jason Charbonneau, who helped me. Jason was super knowledgeable, friendly and very helpful. He gave me tons of great information, not just about the laptops but about purchasing options as well. He made me feel great about my purchase. Thanks Jason!

Meh. Its a best buy. They were trying reeeally hard to push whatever rewards system they got going to bring in more business. But if Id had the opportunity to get a TV from a small local business I would have.

I purchased a TV from Best Buy. Was suppose to be deliver on Friday 5/21 between 7-1. TV never showed up.We called Best Buy customer service. Was toldTo go to the Boulder store to pick it up as they had it in stock. Drove 2 hours in traffic one way for the Boulder store to tell me they in fact had it in stock but i would have to purchase it again ($911) and wait for the refund on the one I already purchased.Apparently the delivery driver never showed up with “my” TV and there’s no way they could swap it out for another one they already have in stock.Tried to call the store to speak to the store director directly and of corse this store accepts no phone calls.I then have to spend 55 minutes on hold with there corpprate customer service to cancel my order and get my money back. It is no wonder these stores keep closing up. Amazon will have the TV to me in 2 days with warranty no questions asked.Very disappointed in the level of customer service and lack of help from all stores and even worse yet was the corporate customer service.

Wow what a wonderful trip to Best Buy! We were fortunate enough to be working with Julian. He was incredibly knowledgeable when it came to all the different brands and appliances. He also told us about home consultations which we most certainly need after having just moved.

You need it, they got it. So much fun to cruise the elises

I can’t emphasize how much I dislike Geek Squad.I spent $200 for their Total Tech & they refuse to give me the results of my deep scan. They also created a vulnerability in my devices that caused scammers to call pretending they are Best Buy now. No they caused a bridge, they still say I don’t have one… But there’s no report or even any documentation of what they did to my computer except make me vulnerable to more attacks.I strongly recommend kicking yourself in the face & while lighting your wallet on fire instead of having them touch your devices.

My wife and I did a quick Exchange and it went very smoothly. We exchanged a mouse that we had purchased for another mouse. The new mouse is just what we needed.

They get stars for having items I need and for Amazon/internet matched prices. They lose stars for not even attempting to answer my basic questions for a car alarm keyless entry product. The website says it includes free installation, but to reach out to your local store to discuss your vehicle with the installer to confirm if you may need additional parts or labor that may not be included. I tried to call every store in the area and the phone number says they don’t accept calls and transfers you to the 1-800 number. The 1-800 says to reach out to your local store…Apparently the Boulder store no longer does installs, but instead trying to help me figure out the question they said drive to Longmont or Westminster…I am just trying to compare prices. Heading to Car Toys.

Good prices, I bought a new laptop there .

People were great, friendly and helpful but they didn’t bother letting us know for over two weeks that our laptop and cellphone were done. For over two weeks. Twice it happened. Maybe if they got paid a living wage they might care about their jobs. I will not give Best Buy any more money for any reason again

What can you say these things are always the same. Not sure how the compete with the Internet. It is cool to see all of this in tiff in hand.

Their staff (albeit somewhat understaffed) are brilliant, and really know their stuff. They go out of your way to help, as long as youre kind in return.

Bought an inexpensive DVD player in anticipation of a new entertainment setup in a basement. Went to hook it up after some time had passed and found it only had the 3-wire RCA A/V outputs. Went back to BB for a cable and found they dont sell it. Or ANY RCA adapter cords. And its been more than 2 weeks, so they wont exchange it. So they are selling a component that they literally cannot provide a cable for in order to hook it up to anything! Best Buy does not support its products and is doing absolutely nothing to keep Bezos & Co. from eating their lunch each and every day - the guy actually told me to go get it on Amazon...

No one seems to be working there lol and they carry pretty much no movies anymore.

One of the dumpier BBs Ive ever been in. Could be due to COVID-19.

It was fine. Got in got what I needed and left. They are not requiring masks for fully vaccinated people

Great store. Nice staff! The guy I worked with was a chill dude and reminded me of a price match. Didnt have to go to Costco after that. That was the best part!

This is down to the company more than the staff.I found the item that I wanted to order online, it was listed as being in stock and available for same day pick up in Boulder. The purchasing portal on the website was not working well, so I called the store to place an order for pick up over the phone. Ive done this with many stores over the last few weeks (including Home Depot and other similar large retailers) and none has required me to create any kind of account with a home address and email to pay over the phone for curbside pickup. When I called Best Buy I gave the customer representative the information of the product I was looking for, I let her know that I had found it in stock in Boulder on their website, and wanted to pick it up today. She found the item quickly, created the order, and asked for my information to create an account, stating my home address and email are required to make an order by phone. Once the order was set up she stated it would be ready for pick up in store in 11 days. I clarified that wasnt what I was looking for, and she let me know politely that I could drive to Denver if I wanted it sooner. I said I understood, and given that, I wanted to have my account information deleted since there was no order (and who needs more advertising spam). The representative said that it wasnt possible to delete the account, directing me to call an 800 number to try to get it resolved, and warning me that it would have nearly an hour long wait to try to work it out. I asked if she could assist with this, given that I really didnt want an account in the first place, and that Im not even ordering a product. I was told Im sorry, I only do customer service for in store, and I have other people here that I have to help.I get that this is a corporate policy issue and that the in-store staff cant help that, but it just makes it not worth the effort to try to shop here.

The staff was knowledgeable and friendly

Employees very helpful and knowledgeable.

Typical best buy. Store is clean and the staff was friendly. Incredibly short staffed and their inventory selection was not very good. I had to go find someone to get the item I was looking for.

The change in policy on lifetime screen protects is absolute BS. You can no longer get replacements at the store, you have to go through the manufactures who are marking up shipping 2-3x the standard rates.Also greatly appreciated the employee who clearly walked away from me when I needed to get someone from a locked case.I don’t even know why I try to shop at this store. At this point the prices and customer service are better from Amazon.

Very nice staff! Especially Jason! Great place Best Buy!

Really rude manager, mike Isbell, should be fired. Dude is sooo rude to customers it insane

Its a Best Buy and it does an excellent job at being that.

We went to the Best Buy in Boulder because the people in Longmont refused to help us with our issue. Im disappointed with the product and the way they do warranty, etc. but the customer service was AMAZING. Jacqueline in Boulder went far out of her way to help us and guide us in the right direction of how to correct the issue. She was patient and super helpful. Thanks a ton! As for the products, they make you go through the manufacturer for things now and its the biggest hassle ever. Best Buy itself gets 3 stars, Jacqueline gets 10!

They draw me cartoons and give me an occasional rose while I ask questions, buy electronics and get other items fixed.

Good selection even with all the electronics shortages. The staff was very kind and helpful.

Your store hours should be changed!Just because of your store hours I wont be shopping there. It would be nice to buy products. I live 1 hour away from this best buy. I could imagine how much bussines you guys loose due to hours of operation.

Apparently you can buy things here! Took so long for someone to help me.Seem like you want my money

The associates were all very helpful.

None of the staff seemed interested to help. Even when asked I was lucky to get someone for 2 minutes before they did the famous take your time ill be here if you need me but avoid you when you made your final desicion.🤷‍♀️ I was gonna buy a 55 inch tv with an entertainment stand but guess Ill take my business else where. Couldnt help but feel like the staff was favoring those who look like they have money.

Went to return an unopened hub ($ 29.95) and the sales associate had to get managers approval since the purchase over 30 (53 to be exact) days. Imagine my suprise when the manager said Best Buy had a no return policy on anything over 30 days. Ironically i had been talking to a young man on the floor about a 2,000 OLED TV. Wow guess who isnt getting my business.......

Lots of knowledgeable ses staff

Slow service. VERY responsible COVID precautions. Got exactly what I needed

14 day return policy?! Get with the times, Best Buy! Home Depot has a 180 day return policy! Ive spent many thousands of bucks at this store, feeling I was doing the right thing by shopping locally instead of getting it on Amazon. This time I bought some Sonos speakers, spent a week trying to get them set up with Google Assistant to no avail. Then several people in our house were sick & I couldnt return these until about 3 weeks after purchasing them. They wouldnt return my money. Sadly, Ill be going with Amazon from now on.

Awful experience. Sales staff repeated pointed where I should go to find my products, which I could not find. After almost an hour I gave up and left, telling myself I wouldnt return.There isnt a store directory, the aisles arent marked, the staff apparently do not care.Dont waste your time. There were several TIMES more people in the store than the coronavirus rules allow.This review is for this store only.

Absolutely pitiful customer service and warranty policy. I bought a new laptop here 3 months ago, it turned out to be a piece of junk. The mechanism that open and closes the screen broke almost immediately. I brought it in and they want to charge me a $100 just to send it it for warranty assessment. They are asking me to pay $100 on the hope that it may be approved for warranty. It is not my fault you sell faulty items, why am I being charged $100 to fix it.

Great selection of all the best latest and greatest devices

Friendly & knowledgable helpful staff!!👍☺Click the like icon below please if you like my review... Thanks. ✌

The employees here are super kind, caring, and knowledgeable. It’s definitely a smaller Best Buy, but the team makes it worth going there.That being said, it’s for some reason not uncommon to see grown adults throw tantrums and act like angry small children towards the employees- which is still strange to me. Almost all of the time, it’s to find some loophole to a known policy or to just.. be angry?So to the employees that work there- thank you for being kind in spite of what you have to put up with, and thank you for still wanting to still help. During these uncertain times, you’re absolutely amazing

Pretty quick, nasty price tags

My husband called about the fridge we bought but we’ve never been able to get to work. The guy who answered didn’t even let my husband finish what he was saying before putting him on hold (without notice) and then no one picked up again, eventually they hung up on us. Worst customer service!

Stopped in an hour before closing to purchase a Bluetooth speaker. Staff werent hounding us which was nice.

I was happy to find dog treats, cat toys, socks, candy canes, Boulder laundry detergent, and two bolts with washers. One stop shopping at its finest!

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Very nice staff, unfortunately have been out of stock of a few items I needed but staff offered to order them for me and was super helpful

Everyone is helpful and polite, the store is socially distanced. I made a purchase online, it was ready when I got there, I was able to collect it and go about my day without hassle.

Great Staff in the computer department. Jason helped me purchase my laptop (Razor Blade 15 Base model) he is very well informed and qualified. I would go to him if you are looking to buy a laptop! I will be back here if I ever need help with other technology needs.

Griff and Jason helped me a lot when buying a new computer. I bought the Razer Blade 15 base model with RTX 2060. It works great and has an amazing amount of power for gaming and doing all my work for classes. They went above and beyond in helping me to not only pick a computer but giving me the best price they could find. Highly recommend going to them for any of your needs.

This has to be the worst Best Buy store in the US. No staff on duty whenever you go in. Store always looks like a tornado went thru it. Nothing on the shelves. Store is so small why even have it open. This should be one of the ones they close.

Super helpful and knowledgeable

Helpful and speedy staff

Very good shopping today. Helpful and found the right refrigerator when I thought it was going to be a very difficult time to get one.

Horrible mobile/auto installation experience. I have twice had my vehicle sit for scheduled service all day and never get done. Today I was left standing outside in 20 degree weather for 20 minutes as I was trying to get my keys and a refund for the service that was never completed, again. I wasted money on an Uber both ways to get this service done. Very unprofessional staff.

Best buy had what I needed I just found it difficult to get the employees to help point out directions very disappointed.

Solid all around. Nice inside. Plenty of parking. Friendly staff. Convenient curbside pickup.

Pretty small, bland store, as far as Best Buy usually goes.

After 5 attempts to get an electric cooktop delivered and installed, I feel comfortable recommending that you *dont* buy an appliance that needs installation from Best Buy. They outsource everything and their logistics system cant seem to understand simple things like the appliance must be delivered before its installed. I honestly feel sorry for the poor tech who has driven to my house multiple times now, only to find a broken cooktop that had to be returned or *no* cooktop because the replacement hadnt been delivered yet.Best Buys great for DIY electronics purchases, but if you need something complicated go to a local store that handles it all in-house.

The easiest and fastest curbside pickup ever!

This store wasnt great before the pandemic and now it is worse. It is clear that this location is poorly managed. We are high risk and have tried to do curbside pickup on numerous occasions but no one ever comes out to the car. My husband has had to go inside, only to find the employees chatting with each other instead of taking care of the curbside pickup. If this store is unable to fulfill curbside pickup orders, then they should not offer them.

I went in a few days ago to see what they could do about my broken computer. Since I had the warranty, they said I should backup and completely wipe the computer, and they’d trade it out for a new one. I went in the next day with my wiped computer to be told I actually need an appointment to see if they can fix it, and the next available slot was the next day. I went in today for my appointment and they took my computer in for repair which is going to take 4+ weeks. Rating one star because they gave me false information, had me wipe my computer for no reason, and now I don’t have anything to do school on for the foreseeable future.

BestBuy in Boulder has done a pretty great job at social distancing and pickup convenience.

The store is chronically understaffed, even for Covid (feels like corporate being cheap), and most of the staff has no idea how to answer any technical questions and you end up getting passed around with long waits between talking to people. No one answers the phones, either, so you have to go in to the store even for basic info. I bought two faulty routers in a row from them, about to go exchange for a third router, lets hope it works.

Just had a fantastic experience at best buy. I watched their personnel handle interactions with some grumpy and irritated customers with the utmost calm composed professionalism. For my interaction, they made a mistake, but were really polite and apologetic about. Even overly so. They were clearly very dedicated to customer satisfaction and treating people right, while also maintaining professionalism in the face of customers trying to push on them.

Problem solved a phone issue at the Geek Squad counter in a matter of 3-5 minutes.

Very helpful

I was met at the door by a polite gentleman who quickly established what I needed and where I could find it. Item located, I was able to quickly pay and be on my way. While I very much miss Radio Shack, Best Buy definitely works now and then for electronic bits.

Attempted to buy a Verizon phone through Best Buys website. Ran into issues for multiple hours, spending time with both Best Buy and Verizon support, neither of which could resolve my issue or see the full picture of what was preventing my order from completing. Thankfully, Mason McCart at Best Buy in Boulder is the man. Not only was he knowledgeable, but he was sympathetic to my issues, took them on as his own, and was willing to do what it took to take care of me before my weekend trip - including getting the exact phone model/color from a different Best Buy location. If it wasnt for Mason, I would no longer be a Best Buy customer. Ill keep giving Best Buy my business as long as they keep top notch staff members around.

Very knowledgeable staff and helpful management

Really a joke, I called the main number and they said the store in Boulder, Colorado would call me back by end of business that day but they didnt. You know when you call a store location they dont allow you to talk to anyone at that location you have to let them call you back but they dont. Really bad customer service!!

Good selection..we were helped right away!

Employees are very helpful and friendly, the store is clean and organized.

Associate, Julian was very helpful. Price was great.

We had 2 dashcams installed in 2 vehicles by Best Buy Auto. Both worked seamlessly and there was no damage to either vehicle. The installation cost at least half of what it would have if we took it to Car Toys. (Funny enough, the tech who was working at Best Buy came from Car Toys!) Highly recommend.

Does apple battery replacement for same price as apple, seemed fine. Store is unremarkable otherwise.

The girl who helped us was a pimpcess! Saved us some money by letting us know about an online promotion and was generally nice did not feel pressured to buy anything but walked out with a pc and tv. #kingforAday #whohashtags #thisguy