user
Public Storage
1715 228th St SE, Bothell, WA 98021, United States
Appearance
Public Storage
Comments
Ke
Review №1

DO NOT rent storage from this place! I stored house hold goods here for 7 months and found evidence of mice, inside boxes, and on the floor of the unit. My daughter also stored items here from May 2021 until a week ago and she had mice in her contents as well. When I called they told me to open a claim with my insurance company and that they would look into it. Did not get the feeling they really cared!

Le
Review №2

The only reason why Im giving the storage Branch a lower rating is because of not having to be open when it says its supposed to. If it was open like it should be I would give it a higher rating. Hope this can be fixed

Ja
Review №3

My GF and I needed a space last minute and Brandon was more than helpful! Sign up process was really simple, clear and efficient. Brandon answered all our question and really helped us in a pinch. Can’t recommend more.Edit: Just moved out and the it was a easy process start to finish! Brandon and his team do a great job!

Ha
Review №4

I love these guys when I called they were very professional and friendly! Plus they let me know how everything would work when I rent from here! And I will be renting from here for sure! Thank u Nathan n Brandon!!

Ke
Review №5

Haven’t had any issues storing my stuff here. Brandon is always helpful. Great experience!

Ch
Review №6

It was an easy move in and move out. They had good customer service. Very friendly and helpful when I had questions.

Ch
Review №7

Just rented a space at this location. I looked at multiple locations in the area and what sold me more then anything was the service here. Brandon was extremely helpful. He explained the ins and outs of storage rental to a me as I haven’t rented before. He politely took the time to show me the unit available and I was encouraged by the cleanliness of the unit as well as the security. I look forward to renting with Brandon and team at Public storage.

Da
Review №8

Stored some stuff here for about a year between houses and everyone I talked to was friendly and nice. Shalena was particularly helpful with closing me out when my time had come to move out.

Am
Review №9

Stored our things here for a whole year and have nothing negative to say. Our things were kept safe and every employee we came into contact with was excellent.

Je
Review №10

They were not open because it snowed.. lol judging from all the fresh snow and lack of tire tracks, I was the only one in there today at all.. nice place anyways though.

Ma
Review №11

DO NOT give this place a chance. I should of known from the start when our first unit had a bad leak. They then moved us 5 bays down and didnt even try to help or offer even a cart to use (someone took pitty and told me they have carts in the interior bays I could use after emptying half of it). Stopped in after a month to bring a few more items after the close of our house and theirs ants all over the items in the corner. I went in to tell them and he said hed put some insecticide by the door. Fast forward to 6 months later and we start to empty our unit only to find massive signs of RODENTS INCLUDING CARCASSES ON MY DAUGHTERS CLOTHES as well as feces and nests. I have sensitive skin and every time I open a box I breakout so I know before I even unpack that Ill find evidence of a mouse. Ridiculous. Sure, places like that are bound to have some issues, but the sheer amount of evidence Im seeing is that its a major problem.

sa
Review №12

Shalena has been of great service!

Ka
Review №13

Shalena was really good at helping me find a space!

Le
Review №14

Great service from Brandon! Hes polite, helpful and follows through with what he says hes going to do.

Je
Review №15

I had to coordinate a big move for a elderly friend and Brandon was a dream to work with during the process. He was responsive and friendly and helpful the entire way through. BIG props to Brandon for his above and beyond customer service and over all good human skills.

Br
Review №16

Met with Brandon (property manager) to secure a unit which was quick, simple and met our needs. Brandon, thanks again for being flexible on meet times and the great service!

Ma
Review №17

This is a great facility, easy to access and well-staffed. They were even helpful when I needed to clean out my unit, recommending a fantastic company to haul away junk.

Ry
Review №18

I have used storage here for a long time and it’s always a positive experience! Brandon keeps the place secure and clean!

Ty
Review №19

Corey provided extremely excellent customer service, even stayed after normal business hours in order to service my needs. He listened to what I needed and never tried to oversell. I would highly recommend both this location and Corey to anyone!

Is
Review №20

Brandon, the property manager at this location, was an oustanding help. He quickly processed my reservation and gave me detailed explanations of the storage unit rental process. I was in and out with a secured storage unit in no time.

Ka
Review №21

Needed a few supplies, was in and out place was kept clean, Matt the manager on site was very helpful with my questions. Good selection of packing supplies, was able to get a good deal on boxes. Would 10/10 store with this company if I needed the space.

Su
Review №22

This place was great. Chris H. was so helpful and nice. I highly recommend renting from him. He made the process fast, easy, and easy to understand. Outstanding customer service! Plus that was the cleanest facility Ive ever seen! Thank you Chris H. for all your help.

Ta
Review №23

I reserved my unit online. Before I was finished I received a call from Corey. He was so friendly and helpful. He answered all my questions and advised me on choosing the appropriate unit. When I arrived he expained everything thoroughly and also found me a cart for my move in. I was very happy with the customer service I received from Corey. Thank you!

Su
Review №24

Couldn’t have been easier! Arrived 20 minutes early for our Saturday appointment, and it literally took us 10 minutes to get our unit. Such a pleasant, quick experience. The young woman helping was awesome!

Ta
Review №25

Amazing as always! Cory was great help in a pinch. Business or personal, this place is a good choice.Still amazing! Cory has been a great help over the last few years!Ive used Canyon Park Public Storage many times for both business and personal use. Cory is very responsive and has provided excellent customer service each and every time!

Ke
Review №26

Great location and great prices

Br
Review №27

Nice facility that seems secure and well run. Limited access with security cameras. They have boxes, tape, assorted packing supplies readily available. Easy access to get in and out with the car or even a large truck. They also have coded access to allow you access off hours.

T.
Review №28

Ive rented units here twice over 10 yrs period and its great. Secure, dry, good location and very nice staff. I also like the gate code security, some places just leave the gates open all day. And the extended hours are great. You can access your unit early in the morning or later into the evening until 9PM. Some places you cant enter after 6PM.

Ga
Review №29

Ever since I opened a storage locker, Cory has gone over and beyond Customer Service. He always is professional & he always is helpful if I need assistance. Its a pleasure having Cory here in the Canyon Park location. Thanks so much Cory!8/17/2018I have been a customer of this location since 2013. I am very pleased with the customer service that Cory has provided. He is always very pleasant & professional when I call or come into the location. I feel that he takes pride in his job at Public Storage. This is the kind of individual that I enjoy dealing with. He is greatly appreciated by my family. I am very pleased with Cory & Canyon Park Storage. Thank you Gayle Fleming

Ni
Review №30

Corey was wonderful to work with. I think we spent more time just talking like old friends than actually doing any paperwork. Absolutely wonderful experience and wed definitely recommend this location to anyone.

Sa
Review №31

Great experience with Corey. He’s always been very helpful and friendly every time I’ve come in! Thank you! If I need storage again I’d definitely go back to the Canyon Park location.

Ra
Review №32

Matt is a very nice manager. Always willing to come help me if I need it. Thank you for always being helpful

Tr
Review №33

Incredibly nice and informative property manager (representing the great country of Canada). Easy access to doors, and dolly for moving. Good competitive pricing for a climate controlled 5x10 unit. I may have overlooked the needed insurance in my quote online, but it was appreciated and still comes in cheaper than competitors I checked. Thanks!*I have since left the area and the unit and updated my review. Great move-out experience with Corey. Took only a minute after clearing the unit. Will likely rent again closer to apt. based on this experience and recommendation from him. Thanks!

Di
Review №34

Corey is the best! I need a unit for awhile to sort thru a lot of household items, hes friendly, easy to talk to and funny. Hes all business, though, and doesnt miss anything. I worked a storage unit facility in another state, (not relatedat all to this chain, and hes professional and still makes you feel like part of the family

A
Review №35

Renting the storage unit was easy. The facility seemed clean and so did the unit I rented. However, when I pulled my boxes out and put them in my new condo, many dozens of ants crawled out of the boxes! Not happy. I did not store an ant colony. This unit was infested. Beware.

Fr
Review №36

Corey provided wonderful service! Extremely helpful in offering options without overselling. Highly recommend!

Su
Review №37

Poor online sign up. Had severe issues with them charging me for an incomplete sign up a while back. Never going back.

Ko
Review №38

Placed a reservation online, Corey called me soon after to set up an appointment. He gave clear explanations about the unit and its cost when I was there. He made purchasing the unit a breeze and gave me a good deal as well!

ka
Review №39

Corey was such a great help when I went to rent a storage unit! I was in a stressful moving situation and he was quick, friendly, knowledgeable, and very helpful! I got exactly what I needed for a great price. I would recommend public storage to anyone! thank you Corey for giving me such good customer service!

Ra
Review №40

Talk about fantastic service! Chris H. was so knowledgeable that the questions he asked of my needs were truly spot on. No pressure at all and a great listener. Customer Service has not died out, its alive with Chris at this location.

Ja
Review №41

This is my first time getting a storage unit. Natalie was so helpful! Answered all of my questions and asked questions that I had not thought of. She was so helpful in getting the right sized unit for my needs. Thank you so much Natalie!! You Rock!!

Po
Review №42

It was such a great and flawless experience. Cory was the best, he helped me back off the trailer which was out of the way for him. I would rent with them again for sure. Highly recommend

Tr
Review №43

Corey has always been extremely helpful, knowledgeable and friendly when I come in. He has actively been helping us trying to consolidate our two units into one and has gone above and beyond for us. Corey really looks after his customers. Thanks for your help, Corey!

Ap
Review №44

It was so great working with Chris H., he was very knowledgeable and helpful, I never felt pressured into buying anything and he clearly and precisely explained the entire renting process to me. I have wonderful peace of mind knowing my stuff is in good hands. Thank you so much!

Ka
Review №45

Went in to do one thing, and Corey went above and beyond to make sure that everything was taken care of and was up to date to make sure everything continued to run smoothly. The hours are great, the people have been great, I am truly happy we decided to storage our stuff here.

Lu
Review №46

Was helping my cousin move out of his unit today. With Joannes help this went really smoothly and we appreciated her help with that.

Ka
Review №47

Corey is great! The location is easy to access, and the grounds are always well maintained. Tho my storage unit door is super squeaky. Hmmm.

Wh
Review №48

My experience at Public storage was wonderful! Corey was very helpful in finding the right amount of space for what we needed! He offered us supplies to help protect our items that worked great. I would highly recommend coming to this public storage. The service from Corey was wonderful and the space we got was perfect for what we needed.

Mi
Review №49

Thank you Public Storage. My stuff loved staying at your facility. I was a tenant for a year and only decided this week to move it. Debbie was so nice as when she saw us moving today, she called me as we left and said I needed to pop in and pay for today. I was surprised as I hadnt given notice and figured I would need to pay for the month. She said that I only needed to cover today. How Nice!I told her I was going to run home and grab a broom to sweep it out and she said it was already done! Thanks Debbie. I appreciate the excellent customer service you provided to me and my stuff :)I will for sure use Canyon Park Public Storage in the future if needed.

Li
Review №50

Just went in today, Corey was very friendly & knowledgeable. He quickly & efficiently explained size options & pricing, went & showed me the unit, & I feel confident I picked the right place & am getting the best deal, esp with the $1 first month! You can sign up for auto-payment if you choose, which will make it easier for me for sure!

Ll
Review №51

Been with Public Storage for a while now. Any time there is an issue or question Ive gotten great service from Corey in the office! Make sure hes there when you go in if you want experienced help.

Bl
Review №52

Had a great experience at this public storage. Natalie was wonderful and extremely professional, she really knew her stuff. Corey the property manager was great and extremely knowledgable, answered all my questions. The property itself was clean, and the unit was very affordable. So overall id recommend this facility to anyone looking for short or long term storage.

Te
Review №53

Natalie and Cory are great to do business with! Very helpful, pleasant and accommodating. Great service!

Fe
Review №54

Excellent service from Corey today. Thorough, helpful and very friendly. Answered all our questions and followed up. Id recommend them to anyone needing storage.

Ja
Review №55

Great working with Corey, have been with public storage for a few years now and he has most of the time helped me. Always a pleasant experience!James S.

Re
Review №56

Every little thing counts when youre in the process of moving. Brandon was so helpful today when I went in to purchase boxes. I will easily return to this public storage location. Thanks Brandon for your help.Update: I’ve recently rented a storage unit and Brandon was fantastic as usual!

Ma
Review №57

Corey was outstanding! Amazingly helpful, really went the distance to get us exactly what we wanted. Very professional, informational, knows his job and does it well. He made the transaction very easy. Would highly recommend doing business with him.

Ki
Review №58

Corey was very helpful and open. He took the time to answer our questions and discuss our best options. Very personable staff! I have absolutely no complaints.

Er
Review №59

Brandon did a great job helping us get a unit. He was very friendly, quick and efficient and knew what he was talking about. We got amazing service and I will definitely recommend this place to anyone looking for a storage unit.

Ji
Review №60

Corey is a pleasant person to talk to and very knowledgeable about the property and the size of the units available. Nice pricing!

Te
Review №61

My moving experience has been greatly made easier due to Debbie and Corey here at public storage. They helped me with everything I needed and thought of things even before I thought of them. Highly recommend will always use them in the future thanks again guys!!!!

We
Review №62

Corey was very informative and professional. He suggested good products that was well needed

Je
Review №63

I came to public storage to see if they have a box that would work to ship my guitar. She showed me a couple of different options. Make my own box by using a couple of the boxes, or buy one of the tall skinny boxes. I am using a couple of boxes to make my own. Debbie was very helpful.

Re
Review №64

Laura made it super quick and easy to rent a unit and move in. She was super helpful and I highly recommend renting a unit from her! If I could give 100 stars I would!

An
Review №65

Corey was great! He was able to advise me on available units and I changed to one that will really work for me.

Do
Review №66

Chris was the BEST! Amazing person brightened up my day and did everything perfectly. One of the best costumer service experiences!

Ch
Review №67

Corey was knowledgeable and has great customer service skills. Online reservations were easy and I received a call back to rent in literally 30 seconds after applying.

Ry
Review №68

Been here for 4 years and Corey the manager always took great care of us, on the day we finally moved out I forgot to warn them that we were leaving. Not only did corey notice that we were leaving but he took time to call me to let me know that I had my automatic withdrawal that went through the day of. Corey made sure I got my money back for my month that I wasnt going to spend there, and in no way would I have expected that since I was the one that forgot to warn them of my departure. The customer service is outstanding at the canyon park location. In an area where you can find public storage more than a coffee shops, I recommend this location fully.

MJ
Review №69

Went in to get some boxes and got all kinds of packing tips from a former mover! Cory is great and helpful.

Jo
Review №70

Corey has been professional and super helpful throughout the whole process, and till I got my checkout receipt. Clean storage, and well organized

Aa
Review №71

If you need a dog or cat, please buy a rescue animal. There are so many animals there that would make great companies for you and family.

Ba
Review №72

I had a pleasant experience storing at this location. It was perfect in all ways from the friendly people, the way they took the time to find the right size for me and then offered for sale the packing things I needed. I couldnt have asked for any better experience for my first time storing.

Fr
Review №73

Debbie, and Corey was very nice, and answered all of my question that my girl friend and I had about how the storage works. I will be back at a later date to reserve a unit. When I get ready to stage my house for sale. I was just looking around and seeing what was out there and how much it would cost monthly. I went to a different storage place and I didnt feel welcome there.

Su
Review №74

Excellent service from Jeremy! He was so friendly and extremely knowledgeable about all the Public Storage properties! Give that man a raise!

ch
Review №75

Chris was informative, courteous and accommodated my need for a last minute, always in a hurry unit.He is a true asset to the company and has excellent customer service skills.Pleasure to deal with this facility and its crew!

Gu
Review №76

Corey has been a great help to me while I transition from one house to another.

Ly
Review №77

I want to thank the friendly staff Corey and Debbie for all their help and support. This is a great storage facility.I would recommend it. Great location.

To
Review №78

Corey was super helpful and the process to rent our space was very streamlined. I would highly recommend this location if you are in need of a storage unit.

Pe
Review №79

Corey is very helpful. He has answers to my questions and its nice to see a familiar face every month.

ka
Review №80

Corey was awesome! He helped me so much in my time of need. Definitely was my life saver, and would get my highest recommendation. Showed me the unit and explained everything to me regarding times and usage.

ja
Review №81

Been her about 2 years and it is always clean with no problems with anything

Ji
Review №82

Very helpful and curtious with my storage renting experience. Id like to give a special shout out to Corey for going the extra mile when it was needed most, I didnt expect to be treated so well. Thank you.

Jo
Review №83

The manager (Corey) is very polite and helpful.. I would recommend this facility to all!

An
Review №84

Great service, awesome pricing. Manager was on site and ready to show and rent me a unit on a very short notice on a Sunday. Promotional pricing was as good as advertised. Highly recommended.

Me
Review №85

This storage facility is great. Very convenient and customer service is great. Chris and Corey are so. helpful and nice.

De
Review №86

Corey was helpful and very personable. I highly reccomend you ask for him whenever you stop by.

Ar
Review №87

I went in just yesterday to buy a 5x5 unit which I had reserved online. Corey, the property manager on site at that time was very friendly and actually gave me a better deal than what I had found online. The only problem is that the 5x5 unit he rented to me is actually a 5x4 unit. That suits me just fine. I just need to store some small items temporarily so I dont care if its a bit smaller. I do think it should be advertised accordingly though. My advice is to bring a measuring tape with you when you go to look at the space if you need a specific size then you are going to want to measure it before you sign off. Great price and great location for my needs, all the same.

Ma
Review №88

Corey the manager was great! He helped me find the best spot at the location and answered all my questions. So far so good.

Ka
Review №89

Corey and Debbie were extremely helpful through the entire process. Very friendly and always available to provide assistance. Clean and well-maintained property.

Jo
Review №90

Chris did a great job! He got me in and out quickly, while covering all the bases. I applied online at 10 pm, and Chris called at 9:AM the next morning, I got there at 10 and was done by 10:15. Got what I wanted, too.

Yv
Review №91

Patrick was extremely helpful explaining storage details for your facility

Al
Review №92

Friendly staff. Prompt service. Very helpful in terms of determining what i needed to move. Corey was a great help.

Me
Review №93

Went in and was able to get exactly what I wanted. Great service, great customer service skills!

Be
Review №94

Great service. friendly and convenient. Good price too.

Sa
Review №95

Corey is great to work with and is always willing to assist when needed.

Ch
Review №96

Great people, Corey was my favorite. Easiest part of my whole move was the public storage people. Thanks for the great service!

Go
Review №97

I had a very hassle free and enjoyable experience with Corey today, during a time when I am feeling very stressed and hassled. Corey was pleasant to work with and I enjoyed a good laugh 🙂 Thanks!

Al
Review №98

Cory is fantasic. I lost my code and he asked me for id and made sure it was really me. Thankyou corry... was here again...he is so helpful. Lost my code...he made sure it was me and gave me a new one...

C.
Review №99

The overall experience was very pleasant. Debbie was friendly and very helpful. She made the process easy and moving-in a breeze. Thanks.

Fr
Review №100

Brandon and Cory was very professional. It was easy and effecient as far as checking in.Brandon did an excellent job! Great customer service!

Information
15 Photos
100 Comments
4.5 Rating
  • Address:1715 228th St SE, Bothell, WA 98021, United States
  • Site:https://publicstorage.com/self-storage-wa-bothell/2071?pid=pslocalsearch
  • Phone:+1 425-354-3792
Categories
  • Self-storage facility
  • Automobile storage facility
  • Boat storage facility
  • Moving supply store
  • RV storage facility
  • Storage facility
Working hours
  • Monday:9:30AM–5PM
  • Tuesday:9:30AM–6PM
  • Wednesday:9:30AM–6PM
  • Thursday:9:30AM–6PM
  • Friday:9:30AM–6PM
  • Saturday:9:30AM–6PM
  • Sunday:9:30AM–5PM
Similar organizations