. This Porsche dealership is fantastic! The lay out is so inviting and efficient . But the absolute best part of this place is Michael Freeman. He is the best sales associate of any dealership I’ve ever been to. His passion and knowledge is unmatched when it comes to the Porsche brand. He really takes the time to explain every detail of each model and each option and the reasoning behind Porsche’s every decision in keeping with their rich heritage. I really feel he treats me the way he would want to be treated and as if he is the one making the purchase. Highly recommended!!!!
First of all...the cars are second to none if youre looking for speed and luxury, and Porsche has some of the highest residual values in the industry. However, what sets them above the rest is the experience. Our salesman Michael Freeman made the purchase(s) seamless, stress free and enjoyable. He knows the product inside and out and is beyond knowledgeable without being pushy. If you are looking for a pleasant car buying experience, then Michael is the one to accomplish that. You can thank me later.
My sales associate Michael Freeman was extremely helpful on my last visit, quick to show me the exact model with options I was seeking and answered all of the questions I had. I have not purchased a car yet, but when I do it will definitely be from Michael. The staff at Porsche Birmingham is great and makes for an exceptional car buying experience.
Both Ronnie and Tracey were fabulous! I was traveling from out of town, they squeezed me in and promised to do everything possible to get me back on the road ASAP. They not only delivered, but surpassed all expectations! Friendly, and knowledgeable as well! Great experience!
Excellent experience all around. I loved the relaxed vibe. Everyone was professional. Lee Goodson was excellent, 5 stars to him. I never felt any pressure to buy or make any unnecessary changes. He was always available by phone or email. He made very helpful suggestions when it came to the purchase. I also went back to the dealership recently due to a nail in the tire and it was the best service experience I have ever had. Highly recommended.
Just bought a pre-owned vehicle from them. Everything seemed good until my vehicle was delivered. I am located in Texas so I never saw the vehicle in person, they had provided lots of picture. About 30 min after it was delivered I noticed the leather on the dashboard had separated. However, they are working on finding a solution locally and the dashboard will be fixed soon. Will upload an after pic after it is fixed. I appreciate their willingness to get this resolved. Other than that the vehicle is great and the purchase process and delivery were very smooth and quick.
Porsche Birmingham has one of the most customer friendly service departments that you will find anywhere. In addition to making you feel extremely welcome they take great care of your vehicle and are always timely in their service. Their sales personnel have always been very knowledgeable and they make your satisfaction their priority.
Our salesman, Michael Freeman, and the sales manager, Michael Foushee, were so great to work with. They made the whole process so easy and took great care of us. Would recommend 100%! Least stressful car buying experience we have had.
I can not say enough good things about the staff here! Our salesman Michael Freeman and sales manager Michael Foushee are the best around and made the entire process enjoyable. Go see these guys if you are in the market for a new or used vehicle.
Michael was very knowledgeable about the vehicle and was a pleasure to work with throughout the process. Lee, the finance manager, had everything ready, which made it so nice to be able to sign without any issues. Easiest car purchase Ive ever made. Love my new Porsche!
Porsche Birmingham is awesome they helped me thru every detail of buying my car and made it so easy. The car is amazing and I’m very happy with it.
Top notch experience! Michael and the crew treated me like family from the moment I drove up. I brought my car in to see about getting a trade in. Michael walked me through the inventory of SUVs, got to go on a few test drives and well I fell in love! This is my fourth car to purchase from Michael. Porsche Birmingham is where you need to get your next car 🚗 Take a ride over there 👉🏼 this weekend and tell them I sent ya’🤩 Seriously, I wasn’t pushed through the car buying experience, never pressured to go above my budget and was treated like a Queen for the day!
I have worked with Lee Goodson for more than 21 years. He has fulfilled trust, service, and friendship to the highest pinnacle! I really appreciate him! He has added to the Porsche mystique.
Bought a used Camry and was very satisfied with my experience. Lee and Earnest was fantastic and very helpful. I’ll be going back for my next vehicle purchase.
I had an outstanding Porsche CPO remote (AL to MN) buying experience with Ernest Garver at Porsche Birmingham. From the first call to the delivery to my home in Minnesota, Ernest was most helpful, responsive, professional and respectful! I had many questions, and Ernest answered immediately, or quickly responded with the information sought. I was nervous about buying remote, especially a Porsche, but Ernest and the Porsche Birmingham team made it easy for me to buy with complete confidence!
I finally pulled the triggered on a 991.1 manual over the weekend! I started correspondences with Chuck Gardner remotely from Atlanta a couple of weeks ago. He was super responsive, and gotten me all detail documents, history and clear pictures of the car. I drove out to Birmingham this past weekend while Chuck was on vacation, and had a warm welcome by Earnest Garver. He was helpful, courteous and very transparent on the deal. I walked away with a great deal! I can honestly say they are the best car dealer experiences Ive ever had. Thank you, Earnest, Chuck and Lee who helped me gotten this dream car!
Lee and Ernest were very helpful and nice to us. Thanks again for the great service. The car is fantastic.
Thank you Porsche for giving back to the community and making a lifelong impact on a young mans life. Your team put a smile on a 16 year olds face that can never be taken away. The memory of his vip experience will live on forever.Thank you!
Easy making an appointment. Service time was right on the dot. Friendly, courteous staff. First rate in all aspects.
If you truly want the best experience with your next car purchase you need to see Chuck Gardner. He is the best when it comes to customer service and will go the extra mile for you. Dont just take my word for it...look at all the other reviews he has. Truly the best experience I have ever had buying a car.
Chuck Gardner did an outstanding job finding a great vehicle for us at a great price! I was actually sitting on the beach when he orchestrated our deal on a Lexus! When we arrived to look at the vehicle it was everything he had told us! Chuck had every detail worked out! Quick, easy, seamless transaction!
I have been a customer of porsche Birmingham for just a few short months. Tracy has helped me tremendously and spent time explaining the intricacies of all of the porsche service protocols. Tracy and more recently Cesar are both very well informed, friendly, professional and it’s a pleasure to walk through the doors and see them. I know that my favorite car is in good hands!
Chuck was a huge help. Found the exact vehicle I was looking for- arranged a test drive, was in and out in less than an hour and Chuck even brought the final paperwork to my house so I wouldnt have to bring my 2-year old to the dealership. Great experience, highly recommend!
This team understands customer service. They obviously live it and breathe it everyday!
I just purchased a new to me 2017 vehicle at this dealership and let me tell you..... my experience was absolutely amazing!!!!! I could not have asked for a smoother transaction. I had the vehicle in transport from this dealer all the way to Boise, Idaho. And it was absolutely seamless. The communication I received at this dealership is one you dream about. I wish all corporations, businesses had this level of customer care. Thank you Porsche Birmingham!!!!
Great experience in purchasing a used Cayman. Great car and very fair price .
Excellent Customer Service. Tracy and Rodney did an excellent job working me in for the repair.
Professional. Friendly. Trustworthy. Excellent.The above four words carry a lot of weight for me I can sincerely attest that Porsche of Birmingham (formerly Tom Williams Porsche) is one of the finest car dealerships I have ever interacted with in the past more than 20 years.The proof. My work has allowed me to live and work across this fine land but regardless of where I live I keep coming back to purchase Porsches from Birmingham. NB: I currently live in Louisville KY and just picked up my 14th new Porsche from the dealerships Lee Goodson last week.And Lee is an excellent example of what one should expect form a person working with you. Most of the Porsches, like my last four 911s, have been cars I have ordered through Lee. The latest is a 2021 992 Cabriolet and Lee not only worked with me on multiple color and accessory suggestions and suggested modifications, but also kept in communication throughout the order, build, sailing, arrival in port, ship to dealer, and processing stages. The time between building lock and stepping into the car in Birmingham was not a moment hastened by his communication but it sure felt good to have someone equally excited about the process.And Lee ensured that the car was completely set up as I wanted it prior to my arrival. This was important since I was coming in from Louisville and needed to drive home that day to on keep my schedule.I am sure the other sales associates are excellent but my years of working with Lee have been most satisfying and he has set the personal service bar very high.I will point out two other special folks there based on this last transaction: General Sales Manager Mike Foushee and Finance Manager Lee Wideman. Mike Foushee ensured all the paperwork and financing was in place and ready to go to help me keep my schedule and Lee Wideman ran the paperwork real time to meet that same time crunch I was facing. These men worked seamlessly with Lee to again make this delivery a truly enjoyable experience.Finally, going back to Lee for a moment, the car was perfectly set up for me with even the Infotainment system set to my preferences.Again, I have the opportunity to purchase Porsches from around the country and I have and will continue to do business in Birmingham regardless of where I live.Just a bit of relevant personal information: I am a 30 year member of PCA and a national level concours judge. I have learned to appreciate the marque and those who sincerely love it. That is why I highly recommend this excellent dealership and their top notch personnel.
Ive never had an easier experience making a major purchase in my life. From research to discussions about alternatives to price comparison to shipping, Michael Freeman not only made this an effortless process, I also felt I learned a great deal and he truly was looking out for me regardless of whether I bought from him or not. This is the type of service I expect when buying a premium car. Im not looking for a car salesman. Im looking for a consultant to discuss my options within my budget. Thats what I got with Porsche Birmingham, specifically Michael Freeman. I will be going back to this dealership for my next car, without question.
Their service department folks are great. Friendly thorough and professional. Unfortunately the same can’t be said for the sales people. I have bought three Porsches in the last three years I’ve always gone to Birmingham first and never bought a car from them. Two of the cars came from Porsche Chattanooga and the other Porsche of North Houston. Every time I encounter sales people at this dealership I feel like they can’t be bothered. This last time the sales person was pretty rude actually mumbling under his breath and not taking me seriously buyer. So instead of buying the Bentley they had, I just bought a jaguar off of Carvana today. I honestly cannot see myself ever buying a car from this dealership. Their inventory is always really low and I’m not willing spend my money somewhere they act like the customer is a nuisance. I would not have written a review but they are three for three, and it was a different sales person every single time. I do not know whether or not their attitude is because I am young or they treat everyone this way. I recommend Chattanooga or really any other Porsche dealer.
After years of buying used Porsches, I just pulled the trigger on my first vehicle purchase from Porsche Birmingham, A Sonic Automotive dealership. My experience with the service department had always been excellent and my new experience with the Sales Team was exceptional. Michael Freeman efficiently worked all aspects of the purchase. Awesome salesman and awesome dealership!! #lovemyporschecayenne
I had a terrific experience buying my Porsche at this dealership. My salesman, Ernest Garver, was transparent, informative, and extremely helpful. Buying a car is normally a stressful experience but the team at Porsche Birmingham actually made it a pleasure.
We are so impressed with the service department at Porsche Birmingham! They went above and beyond to figure out the issue with our car and fix it!! Well definitely buy from them again!! 5 stars!!!!
Very professional people.Very honest and not your typical bad car shopping experience.Drove through two states to deal with them although they advised they would deliver the car to me.Also although they specialize in Porsche they have a great selection of all kinds of clean used vehicles.
Excellent inventory and outstanding customer service! Michael Freeman went out of his way to help my dad and I buy a Certified Pre-Owned Macan. We certainly didnt make it easy for him because Im in school in Virginia and my dad works full-time in Birmingham. My dad and I are very impressed with Michaels composure and communication with joint buyers in different states. On the day of purchase, I called about an online listing before any pictures were posted, but Michael took the time to text pictures directly to me. Even though Birmingham was experiencing severe weather, Michael was patient as my parents made their way to the dealership. He was extremely knowledgeable and answered all of my parents questions. Despite the nasty weather and distance between joint buyers, Michael orchestrated the sale on the same day as my initial call! He overnighted paperwork to me and kept me up to date. Michael is passionate about Porsche and customer service. I couldnt be more grateful that he was our salesman!! The Macan is gorgeous, in excellent condition, and drives like a dream!! Thank you, Michael Freeman and Tom Williams Porsche!!
Had a great experience with this dealer. Michael Freeman was our rep and always took my call and gave us quick answers to questions we needed to make the decision to buy our 2020 Macan. When we came to pick up the car Had been detailed and looked amazing.
My husband and I bought a 2017 Camry XLE from Chuck Gardner! He went above and beyond in making car buying a pleasant experience! My husband called Chuck about the Camry and Chuck went and got the car! He took multiple pictures and sent them to us! When we got to the dealership Chuck had everything ready! We drove the car and signed the paper! Truly the easiest car buying experience ever!
I saw the listing on Thursday, touched bases that day, talked to Greg who gave me the rundown. Michael Freeman called me back later that day, I asked him if the car had certain things, he took the time to walk out to the car & check everything I asked, I told him I was coming from MS to Birmingham on Saturday. He was waiting when I got there, the customer service was exemplary, cudos guys well done. I was headed back to MS in my new car within an hour. Very pleased!!
My scheduled maintenance visit was outstanding! From the time I arrived to the time I left Cesar was very approachable and interested in the concerns I had with my Porsche. All of my issues and concerns were addressed under the CPO and while my car was in the shop for a week I was provided with a new 992 as a loaner vehicle! When I picked up my vehicle it had been washed and vacuumed and all issues were resolved to my complete satisfaction .Thank you Cesar! Best experience yet!
I have purchased 3 vehicles from Porsche Birmingham and every experience has been super! Friendly staff, wonderful service department, always been greatly taken care of! Chuck and Tracy have always been very nice and helpful!
Terrible Customer Service, Poor follow up,They are a buy now or We dont care dealership.I was so shocked.It was better under other management. I purchased my vehicle from Mercedes. I promise you people that I am not lying ! Go to Mercedes over 459 or Anywhere for better Customer Service....This is a Real review; Not an emotional or angry review...
Totally recommend buying a Porsche from Porsche Birmingham. Ask for Michael Freeman because he knows his cars inside and out!
Amazing experience! A+, super easy process. Sam and the salesmen are wonderful. Completely transparent process, very easy to do business with. Even with all the construction going on, it was never an issue. Speaks volumes for the management and staff at the store. Would recommend.
Great service...very friendly and professional! You can always count on Chuck to go the extra mile!
Steve and Sam were extremely helpful in helping my husband and I purchase our vehicle. We are first time car buyers and they were very thorough in explaining things to us and helping us to understand the car buying process. We are in love with our (new to us) Ford Explorer. I highly recommend them if you are looking for a new or used vehicle.
I have been a customer of Porsche of Birmingham for many years. Steve Huett has always been the Brand Ambassador helping me with my purchases and any questions or assistance I have needed. He is very kind and cares about his customers and their satisfaction. He has always been very honest and straightforward. We have our cars serviced there and have received excellent service. The entire team is great but Tracey Hebert is the the service advisor that usually takes care of us and does so very professionally. Can’t say enough good things about this dealership and Steve and Tracey and the entire team. Love my car and how well they take care of it!
Excellent experience at this Porsche dealership. Everyone was very helpful and friendly and worked with us on everything that we asked for. I especially want to point out Porsche Salesman Josiah for being extremely helpful, friendly, and having an extensive knowledge about everything Porsche. It is a rare thing these days to find a salesperson who is passionate for what they do and Josiah definitely has it. Sam was also a great help and met all of our terms to make the deal happen. Overall A++ experience!
This has been THE most positive experience Ive EVER had with a Porsche dealership. I had my 1985 911 Targa shipped out to Birmingham from Oregon this past May. The car has been in my family since new - purchased in January 1986 - and is all-original. But it had been in storage at my folks place for several years. Not only did the folks at Birmingham Porsche help me coordinate shipping delivery straight to their service department, but they immediately got the car in and did a full PPI on it, and produced a detailed report of everything that needs to be done. Throughout the process, they gave me multiple different recommended options, and were consistently friendly, courteous, and kind. For instance, the engine is due for a rebuild. But I just cant financially swing it right now. Instead of ANY hint of judgment or pushiness, they were completely understanding, and were like, Dont worry AT ALL - just bring it back in when youre ready! :-) In particular, Rodney and Tracy went out of their way to take phenomenal care of me and my car - treating me throughout as if I was a millionaire owner of a new 918 rather than a UAB Professor with an old 911. I cannot begin to tell you how much it means to me to have guys who truly LOVE these cars - and are dedicated to taking meticulous care of them - right here in town. They will be the ONLY ones who handle my baby from now on. You can trust your beloved Porsches to them as well!REVIEW #2: For some jank reason, Google wont allow you to post MULTIPLE reviews, even if you have multiple EXPERIENCES to share, so Im doing it this way. I was driving my 911 around town, and started feeling my right heel slip on my floormat. If youre an old-school Porsche owner, you immediately know that this can only mean ONE thing: master brake cylinder. :-( Sure enough, got home, put my hand on the mat, and it came up shiny and wet. SAD FACE. Immediately took it to Porsche Birmingham. Figured they wouldnt be able to get to it for days, but instead they had it checked out within 24 hours, even though I (obviously) hadnt created an appointment in advance. Two days later a new master cylinder had been installed. When I picked up my baby, I was STUNNED to see that the floormat had been STEAM-CLEANED - along with the PASSENGER one as well. They even DRIED them, prior to my pickup! Its the little things, people, that speak to quality in service. When asked about it, both Rodney and Tracy were like, We didnt want your mats to be soiled! Exactly: thoughtful, considerate, and meticulous. A++ Folks.
I have purchased numerous vehicles from Porsche of Birmingham and could not have had a better experience. From the time I walked in the door to the time I drive off the lot I felt like I was dealing with family. My every request and question was met with care, understanding, and a sense of urgency. I would recommend the dealership to anyone in the market. From the managers, sales professionals, and service department they are top notch from top to bottom!
Satisfied with my purchase
Porsche of Birmingham is an excellent dealership. The staff is friendly and very professional of the cars they represent and how they handle you from the you arrive to the time you leave. I have purchased of 20 cars from the dealership in the last 15 years. A Great Parts Department, Great Service Center and a wonderful showroom staff. The Staff of Sam, Lee, Katie and involved are excellent. I reccommend this dealership to anyone who wants to be treated the right way. No Pressure just very knowledgeable about their cars.
This place is really nice
Mike Freeman was my salesman and he did a wonderful job assisting me and my son.He was very helpful and knowledgeable on the vehicle and spent time going over the details of the car with my son. The lady in the accounting and purchasing dept was very friendly and helpful also. And all this was after closing I might add!Thanks again for a great experience!This was my third car that I have purchased here!
Fabulous service !
Nice an clean
Awesome service department!Thank you so much Mr Rodney and crew for always taking good care of me.
Very professional sales staff. Beautiful dealership. On point. Would purchase again from them. This dealership is much better then the Land Rover-Jaguar dealership right across the street.
Bought a 2019 Porsche 911 Carrera GTS this weekend. Our salesman was Josiah. He was very knowledgeable about the car, helpful, polite, and professional. Sam spent the time and effort to negotiate the deal with us and was also very polite and professional. In short, we had an excellent experience at the dealership and love the car! I would highly recommend both Sam and the dealership if you are in the market for a Porsche.UPDATE: I changed my original 5-star rating to 1. I was told when I purchased the car by Sam (a manager at the dealership) that the Porsche would lose very little value over time. I returned to the dealership after having the car for about two (2) months and inquired as to the value of the automobile as I was thinking about getting rid of it because it seemed to be aggravating a prior back injury. I was offered almost $40,000 less than what I paid for the vehicle about 2 months earlier. I do not like being misled. If you purchase a vehicle from this dealership, I would not rely on anything they tell you. .
I was very satisfied with the service I received from Porsche Birmingham. I had a short shifter installed on my 2008 Carrera.Tracy (Service Advisor) handled everything in a very professional manner.The facilities are first rate. I waited for the work to be done, and it was completed in the time promised.Thank you for a job well done....
Purchasing our Cayenne from Porsche Birmingham was an awesome experience. We were somewhat intimidated going to a Porsche dealership in the first place, but everyone was very nice, very professional, and made us feel right at home. In addition, our purchase was very smooth, very fast actually, and extremely simple. Thank you everyone at Porsche Birmingham, and you definitely have customers for life (well worth our 2 hour drive).Lane Parsons
Excellent buying experience...Chuck was amazing! Highly recommended!
I had a terrific experience with the service department. Rodney and Tracy were very professional and a pleasure to work with. I’m glad my 911 has good home to go to for quality service.Thanks fellas!Mike
Five stars! These guys pick you up at home when your car is ready and then if its gonna be more than a few hours or a few days they give you a Porsche loaner ! Prices are no higher than at your local shop and its the Porsche dealer so they stand behind their work perfectly. When you call them you dont have to talk to you an operator, it goes right to Robin or Tracy and either one of those guys will make the experience great.
Great service and great people. Finance department was great to deal with and so easy. Thanks Katie!!!
I just bought a GTI from here and the people were absolutely wonderful. Huge shout-out to Josiah Posey for helping me out! Definitely would recommend seeing him if youre in the market for a new car
Tracey is fantastic!!! His explanation of the service to do is exceptional. He knows the cars, their issues and the car service is done in a timely basis IF parts are there. Which is not his fault. Tracey and I are friends as well as my guy for professional service👍🏻👍🏻🎄Sherry Herritt
Great buying experience. Michael Freeman went the extra mile to get the deal done, including driving down to Tuscaloosa to pick me up so I could take delivery of my Porsche. It was as easy of a buying experience as Ive ever had.
I had been looking around at buying a new luxury SUV. I had the pleasure of working with Lily Young and Steve Colter. I cannot say enough about how wonderful they have been to work with! Lily made this an extremely easy, enjoyable and stress free experience for me! She was in constant communication, very knowledgeable and a complete pleasure to work with. This has by far been the best experience I have had buying a car. I would, without a doubt recommend this dealership!
I had a fantastic experience with Porsche Birmingham. They went above and beyond my expectations making the trade-in and purchasing part unbelievably easy for me! When other dealers wanted me to come in to the dealerships and talk (which I really didnt want to do...I knew what I wanted and that was that...) they allowed me to do the transaction over the phone and delivered my car to my front door! They gave me the best trade-in price out of all the dealerships that I had contacted (6 total) and the best price on my new Porsche! Thank you again for making the process fun, enjoyable and easy! I will be back for sure!
Got my water pump replaced on my Volkswagen. Mechanics name was William he was very friendly and very helpful and quick. I would recommend him and this dealership to anyone with a German car or someone who wants their vehicles taken care of
I recently purchased a used car from this dealership. I had some help from Michael Corely. He is definitely one of the coolest guys Ive met in a while. He was very professional, helpful, down to earth. I recommend going to Tom Williams Porsche Audi to purchase your next vehicle. They will do what they can to make sure you are taken care of and have a great experience.
This first trip was to repair the A/C unit, which was done and all is well. Also had and oil/filter change and replaced fluid in brake lines. I asked about changing the coolant and the mechanic thought it was find but car was returned today after running hotter than normal. The Service Department is on this now and have a great attitude about insuring the vehicle is running as it should. Great car and very nice people to deal with.
This was a seamless, no stress experience. Everyone I came into contact with was very professional and respectful. I love the Rav4 that I purchased. I will absolutely do business again with Porsche Birmingham!
We bought our first Audi from Hannah Griffin this past Thursday. It was a great experience in every way. We test drove both the Audi and a Lexus. The Lexus salesperson, Robert Cunningham, was as professional and personable as Hannah, and it we ever decide to buy a Lexus, well go to Robert. But the Audi won the day. We got a fair price on our trade, a good price on the Audi, and there was absolutely no pressure. Well be back!
Great group of people here that will make your buying experience one to remember. Michael was a great asset in helping us purchase our car. No pressure and there for the buyer! Give them a shot, you will enjoy your next car buying experience.
Steve was very thorough and responsive on the phone. The service at the dealership exceeded expectations. The entire process was painless and very professional. The only little glitch was the detail shop not doing a good job the first time but they detailed the car much better the second time. My buying experience from Porsche Birmingham was excellent and I would buy from them again and reccommend everyone to check them out before buying a Porsche.
I think Porsche of Birmingham is the best Porsche dealership that i have been to. I went to Montgomery AL. Atlanta and Florida to look at the Porsche Macan.Birmingham was for the best.Salesmen Steve Hewlett was the best.I was walking looking around to get some floor mats and other items and some one came out of the shop and ask me did i need some help.I SAID THIS GUY IS GOING TO WORK ON MY CAR ! The dealership was clean and the service department.I GIVE IT FIVE STARS!!!!!
I had Porsche Birmingham install a factory performance upgrade and do an alignment on my Cayman. They did a great job, perfect alignment, car was clean when I picked it up. Will definitely use them for my next regular maintenance.
Had a very positive experience purchasing a car from 4 states away. Chuck and Bart were extremely responsive, attentive, and patient with all of my questions and requests. Outstanding sales department!
I have bought several vehicles from Tom Williams, by far this was the best experience I have had! My sales specialist, Micheal Freeman, was very knowledgeable about the vehicle I was interested in and made the whole test driving/ purchasing/ delivery processes easy and fun!! Thanks Michael!!!
Great experience. I am a retired new car dealer with over 40 years owning the businesses. I had never purchased a car that wasnt from my old dealership before, and was pleasantly surprised to find my treatment was just like I expected from my friends and employees at my dealership. Bernard, my salesman was very friendly, professional and knowledgeable. He made every effort to accommodate my purchase decision. The Audi FS 5 was the car I wanted, but due to limited supply in the Southeast it was difficult to find the exact car. Every effort was made by Bernard and Sam, the sales manager, to find what I wanted. After the purchase, Jordan handled the paperwork quickly and was great fun to talk with about the process. This is a well run dealership with a very professional staff. A great place to do business.
I cannot give this dealership high enough marks!!!!! Their immediate honest and complete concern about my purchase, made the entire experience absolute perfection!!!!! My personal dealings with Bart could not have been better. I believe that this will be the first of many purchases from Porsche Birmingham. You should take great pride in setting the bar of customer satisfaction, to a new level, and achieving that goal. My absolute sincere thanks!!!! Harry Buttelwerth
Salesman MICHAEL WILSON is FANTASTIC! Before I got to the dealership, he had found a car for me and had the financing lined up; therefore, the transaction was efficient and faster than normal. Michael was very forthright and honest with me about the kind of car I needed. He found a low-mileage, very new pre-owned car and worked tirelessly to arrange everything to my benefit. This is the second car Ive bought from Michael. I intend to return to him whenever I need a new car.
I purchased my 2015 Audi Q7 CPO from Tom Williams Porsche Audi,and it was the best SUV purchase I have ever had. Steve Huett my salesman was awesome to work with. He made ever thing so easy for me being that I live 210 miles away and all business was done on the phone. I will do business with them again for sure and tell all my family and friends about Steve and Tom Williams Porsche Audi. Thanks for all your help.
My experience with their service department was excellent. The level of service I received exceeded my expectations, and repairs were completed in a timely manner. I will definitely continue having my car serviced at Porsche of Birmingham.
Overall a fantastic experience. I bought a car sight unseen and we ran into a few obstacles that were all overcome. I would have preferred to have dealt with the same person throughout the entire process, but it worked out just fine. They even delivered the car to me and picked up my trade.
Was looking for a particular used car and found one at Tom Williams Porsche/Audi. Set up an appointment to see it, drove it, liked it and purchased it. Steve Huett treated us as reasonably intelligent human beings, unlike some other car salesmen Ive met in the past. As you can tell, Im not a fan of car salesmen. Would rather have a root canal done than deal on a car, but I was very happy with the experience at Tom Williams.
Tracey is fabulous. He always takes care of me and the babe quickly, courteously and genuinely cares about the customer.Absolutely 5 stars
My visit and service received at your Porsche dealership have been both refreshing and pleasant. The service personnel have been professional and helpful in every way. I appreciate the way I have been valued as a customer.
Generally pleased with the used car purchase process at the dealership. The sales associate and financing representative were a pleasure to work with. However, I was disappointed in the vehicle prep process as the dealership failed to identify an issue with the rear lift-gate. This issue will require a visit to the vehicle manufacturer dealership to have corrected and is something that should be have been taken care of by Porsche of Birmingham.
I highly recommend Tracy Hebert and the Porsche team on Tom Williams Way. I brought my 911 in with a fault message on my dash and they correctly diagnosed the problem and corrected it for a small fee the same afternoon with little wait time. ( I got to test drive a Cayenne while i waited.) Notable, is that I was seeking another opinion after being told by another dealer in another town that it would cost about $3000 to repair. Hats off to you Tracy!
I contacted Tom Williams Audi a few months ago inquiring about the new Q3, Hannah Griffin answered all my questions and told me she would call as soon as they arrived to the dealership. As promised, I received the call from Hannah that the Q3 had arrived and I promptly drove to see her and test drive the vehicle. She is very knowledgeable about all of the Audi vehicles and other brands as well. She has an excellent way of dealing with her customers and made the experience comfortable, informative and no pressure! I decided the purchase a 2015 Q5 instead of the Q3. She and the staff at Tom Williams Audi made the experience wonderful. From the time I was greeted at the door by Greg Garrison to the finance experience with Jordan. We look forward to a long relationship with Tom Williams Audi. We always like to purchase Audi care, so we know we will be back often to have our Q5 serviced by the professionals at their dealership! Thank you Hannah and all of the staff at Tom Williams Audi! We will recommend you to our friends and neighbors!
I picked up my Audi this week after it arrived ahead of schedule (2 weeks early!). The service, especially by Bernard (my sales agent) was superb. He was extremely knowledgably about the vehicle and demonstrated a genuine passion for what he does. It was a pleasure interacting with him. He has promised to help me learn all the “bells and whistles” of my new car-- and I look forward to taking him up on that offer. Thanks!
The service manager and sales manager at Porsche Birmingham are the best Ive ever experienced. My Macan has only needed routine service in its first 40,000 miles, but they have done a superior job of communicating and servicing my needs.
Great experience and very competitive pricing on parts and labor! Robben, Seth and Tracy made sure that all of my questions were answered and I feel confident that the service performed on our vehicle was thorough and completed by highly trained specialists. They really know these vehicles and that makes a huge difference for me.
Thank you,friendly and efficient service, very knowledgeable associates who met my expectation as I am used too.No surprises exactly what I was told as far as the price and timing is concerned, actually it was two days early.This is what you expect when owning a Porsche.Good Job!
I purchased a used truck from Chuck Gardner. The whole experience was amazingly easy and I felt like they took excellent care of me in regards to my trade and the financing. I would highly recommend giving them a call and if you see a used vehicle on any of the dealerships give Chuck Gardner a call first.
This is the second Macan I have purchased from Porsche Birmingham, and each time the customer service has been outstanding. Steve Huett is a well informed salesman, and Sam the Manager is very candid and honest when negotiating a price.I highly recommend them for your future car buying choice.