I shopped several dealers in Oregon and what stood out to me with Pro Caliber was their integrity and straight forward pricing. Other dealers around the state were marking up vehicles by 30-40% but not Pro Caliber, they provided transparent honest pricing. Shout out to Cody for making the buying process easy and quick. He also helped educate us on our new machine and some of the various accessories that can be most helpful on the trail! Oh and Pro Caliber even helped arrange delivery, an A+ experience all around.
After having issues with other dealers and banks, we took our business to Pro Caliber and had an awesome experience. In and out in an hour. Cody was our salesman and was very helpful through the whole process. The whole staff in general was awesome. Stoked to put our new Can-am to good use.
I always enjoy going to Pro Caliber, but it was extra fun today! So many cool motorcycles to check out, friendly knowledgeable staff, and very safe and clean. I highly recommend these guys if you are in the market for a new or used bike. They also carry electric motos which are way fun!
Good people, did the best they could to accommodate a unique buying situation. Cody even stayed after hrs to help tie the bike down properly. It made it home without a scratch. Ill visit again when Im in the area.
Cody Hockema went above and beyond in helping me buy my first motorcycle. I am an older man who started out with very little knowledge about the brand and model motorcycle that would best suit my riding plans. Cody is very knowledgeable, patient and guided me in making my choice of motorcycle. Cody also helped me to understand how best to break in the motorcycle I selected and explained how to operate the Husqvarna FE 501s. I will definitely make my next power sports equipment purchase at Pro Caliber!
Great customer service. Had a great time looking at bikes and talking to the guys. Will buy from them again!
Super awesome staff! They are all very smart at what they do, and they have all chosen the right industry for them to work in.
This was literally a amazing company with amazing employees . Helped me with everything, communication was outstanding, experienced with riding motorbikes. Cody helped me with everything and made the process feel as cool as hitting a triple 4th gear pinned while throwing a fatty whip. What a dude ! Thank you PRO CALIBER!!! 🏍 #2022 RM-Z 450f yellow blue #rmarmy
I am newer to the world of Moto and always have a ton of questions when I come in. Everyone is so knowledgeable and friendly I don’t go anywhere else
I started looking around for a good ATV dealer and Pro Caliber Motorsports came up. I did a little research, called them, and talked to Cody, one of the sales reps. I told him what I was looking for and he suggested the Kodiak 450 4x4. We made the trip to Bend and they had the exact model we had discussed. After some quick paperwork with their kind and courteous staff, we loaded up our new Kodiak. Highly recommend and we will be back!
I bought my first dual sport here after calling around every dealer in the Willamette Valley.Kylee was able to set up the deal via email and over the phone, so all I had to do was sign the paperwork, and within 10 minutes I was off with my new bike.I highly recommend this dealership, and will be back when I’m ready to buy another bike.Thanks Kylee!
Cody was great to work with. Great communication and follow through. He worked some manic and made it happen. 10 out of 10 recommend. Worth the drive!!
Great easy deal done. Everyone there is friendly and was helpful. I will keep going back.
These guys had everything and more than I could have needed. Hunter got my sled in on a Friday at 330 pm with zero notice. He pulled some strings for me and got Patrick a top notch sled mechanic on it immediately to diagnose and remedy the pull start that had just failed in the parking lot moments before . They had me diagnosed and fixed in less than a hour. The GM personally helped me find a tunnel bag for my turbo sled wile I was waiting on the fix. The guy at counter Lee checking me out immediately grabbed the tunnel bag and meticulously installed it over my wrap flawlessly on my turbo sled while I waited. All of this happened on a Friday at 3:30 pm they got me in vs taking the easy road and going home early on a Friday night. These guys truly are Pro Caliber. 5 stars
Cody and Kylee were awesome. I was in and out with my new bike super quick.
Best customer service! Cody is super cool and makes buying bikes a good experience! Great communication and super quick transactions!
Be careful when you go in, they a very pushy with in-house financing. I thought it was a bit weird at first but kept looking around, I asked about a bike and they asked me to in-house finance it and I told them I have a pre approved bank loan for a bike the bank sent to their computer system. The guy said “that’s now how it works” and came up with a load of excuses of how banks “don’t understand the bike market” and “banks won’t approve a bike loan because it’s a confusing market” so I asked for a printout to take to the bank with the vin number because the bank didn’t seem to have any issues with it. That’s when I see why they were acting sketchy. The $4,949.00 msrp bike “after fees” was $6,311.70!!! That’s $1,362.70 (28%) hidden markup over msrp on a $4,949.00 bike. Don’t bother looking at the sticker price because it’s nowhere near the actual price.
Awesome, low pressure sales people. Shop has very knowledgeable techs and the parts guys are super helpful.
Love Pro Caliber and all of its employees there! Everyone is so friendly, kind, upbeat and professional. The products are well made and are great quality. One of the sales associates named Cody has always been very helpful and informative with any questions I have asked, and has always made my experience there so positive. 12/10
Their staff is very friendly and Cody was great! He helped my son pick out an amazing bike. It was in on trade and they kept in contact on a weekly basis until they could get the title and make the sale. All we had to do was show up and sign. Thanks guys, we will be back!
Great service. They took me in with an emergency right away and got the job done quickly.
Very transparent with pricing and they went above and beyond to get me the bike I wanted.
We broke down in parking lot and they have been absolutely amazing. At least of all places we are safe and staff is very friendly
Although I only spent $10 the employees were happy to spend time answering my questions and even helped me fill up my brake fluid for free. Cody was a great help!
I came into the store knowing what I wanted so I was happy to see the store had what I was looking for. Cody helped me get situated with my drz400sm. He’s is very helpful and easy to work with. Thanks again Cody and pro caliber bend Oregon! I love the bike. It’s very fun. -Kenny Robson
Cody is real with the deal and very personable. Kaylee made it easy as pie with financing.
Traveling through town and ended up getting a flat tire on my dirtbike. Even though I didnt have an appointment, I was in and out in about 20 mins with a fixed tire. Even loaned me some tool and a stand while I took my rear wheel off! Friendly staff! Would definitely go back!
What a great experience! If you are looking for a new toy go see the salesman Chris (I believe last name was Young). Really good guy. Took the time with the wife and I and showed us a couple different bikes. I won’t buy from anyone else. And shout out to Kylee in the Finance side also.
Got me in & out next day. Great job in the service department 👍👍
Great buying experience, staff was super helpful and friendly!
Big shout out to Cody for running the show! First time buying a new/street legal bike and they made it easy and answered all the questions and concerns. Thanks for hooking me up with my Adventure Bike!
Prices are well above other places even before setup and destination fees. Other power sports dealers even wave setup and destination fees. Service department is also ow and left our quads a mess, oil all over them and pooled in the skidplates which leaked all over our trailers floor.
What a flop, very limited inventory on bike and equipment. That is unless you are looking for a tricycle... None of the bike sales personnel acknowledge our presences as we walked through the whole store, the parts guys did at least say hi.
Have had two service jobs done. Both were done promptly and under estimated cost. They were able to diagnose and fix my Honda CRF 250 when another shop couldnt, and charged me less for it. They have been very friendly and informative.
Salesman were very nice and made sure I got the bike I wanted also their motorbike service mechanics are very helpful and find the issue that you have and will make it right for youHave to call out Hunter in service was amazing and terrific serviced from him👌🏻🤙🏻
Sales staff freindly
Professional, fun and efficient!
I have just taken delivery of my new bike - I can not be happier, in fact I am still in shock how good this experience was compared to dealing with an idiotic local dealer called Beaverton Motorcycle (who were horrid). Pro Caliber Motorsports were fabulous. My sales person was Steve Costello - he was both very knowledgeable but also super helpful - going out of his way to make me a happy customer. Steve called me back when he said he would, there were no ugly surprises and (sit down please readers) - he personally delivered it to my home - coming from Bend to me in Portland. Steve was courteous and never once pressured me, tried to upsell me or do anything that annoyed me. Steve Costello has just left my home and despite having the long drive home he spent copious amounts of time explaining things, going over safety tips and making sure I was happy. I am truly impressed with Steve and everybody at Pro Caliber in Bend - their level of customer service is very unique in todays world and within the motorcycle industry - I cant recommend them enough. 5 stars seems inadequate to express my joy.
These guys rock down there, thanks for the help on the new tire for my bike.
Should be negative 1 stars.
Awesome experience at this dealership in Bend Oregon. Pat Berry came through with everything he said he would. Highly recommend them to all my friends and family.Thank You
Great shop with knowledgeable staff. I was in and out very quickly for a rear tire repair. Ill definitely be back!
Josh F in parts was so helpful. He got info for me that Ive been waiting 6 weeks for from Power Motorsports. Give these guys a try. Theyll be my new store for Yamaha!
Great customer service from beginning to end. I bought a new XT250 from Chris in Sales when one came available and he was very helpful throughout the entire process!
Loved my new bike my sales rep was amazing shout out to Cody thanks for being rad!!! 2021 husky rockstar🤘 Time to break this bad boy in....
Pat was a great help is getting me set up with a ATV that was right for me. He worked to get me a fair price and was a pleaures to work with. I love my new Can Am outlander 450.
I appreciated how Pro Caliber worked with me to find the best choices for my riding skill, and my inseam for short riders. I valued their priority to help me have the best experience starting my riding experience. When Im successful, their successful because Ill always return for parts, new rising gear, and maintenence. I xan easily see a bright customer-business relationship moving forward. Thank you, Pro Caliber.
Very welcoming and very informed. They answered all my questions and concerns. They will match prices without question which is a plus for me. Had a great experience and will definitely buy here again and recommend them to any of my friends
One of the best experience to date. Staff was professional and helpful which gave me lots of confidence I was getting good service. In the end I felt like I was helped greatly and welcomed to come back! Id recommend to anyone looking for anything motorized or accessories to look at Pro Caliber in Bend!
Great service and lots of gear in stock.
Quality work in a very timely manner. I would recommend them to everyone..
I have taken my wifes Honda 420 in to have a leeking carburetor fixed 3 times. Had it worked on after this post, worked good for two trips and on the next trip (8/30/20) it started leaking again lost full tank of fuel.
I apologize for the length, but please read.I want to like this place and buy local, but they make it very difficult! I went in yesterday (cash in hand) with my son, to buy a (still listed as NEW), 2018 Suzuki Quadsport Z90. The salesman quickly told me that my son was too young for the bike and they didn’t have anything smaller. He proceed to turn around, strike up a conversation with someone else and let us walk out the door. Im still shocked that someone in sales would let a customer walk out and not try to help any further. Rude and completely unacceptable!!At this point, I should have been done with this place, but Im one for giving second chances...I remembered I had the card of a very nice/informative salesman that I had spoken to a few weeks prior, so I gave him a call when I got home. I offered a reasonable price for the now, 2 year old, 2018 Z90 (that they currently have priced $50 less than the 2020 model) and was told the manager will not accept anything other than sticker price because this is the only model they have. I’m dumbfounded and just can’t get this out of my head! Clearly, COVID-19 hasnt affected their sales and they dont mind if I purchase from them or not.Yes, I did my research before yesterday’s debacle and keep in mind all of the quads mentioned are still NEW:*Purchase a 2020 model in the Valley for the same price as Pro Caliber’s 2018 model.*Drive to the Portland area and purchase a 2019 model for less than Pro Caliber’s 2018 model.*Drive a few hours further and purchase a 2019 model for $1000 LESS than Pro Caliber’s 2018 model.OR*Offer Pro Caliber a few hundred less than what they’re asking for the 2018, buy local, keep it simple and go home today with a quad for my son.This is exactly why I don’t mind taking a day out of my schedule to drive and purchase elsewhere.
Thank you Patrick from Pro Caliber Bend !Amazing purchase transaction with a 2020 quadThe name, “Pro Caliber”...He was a Pro !He made sure, I understood all about the machine I was leaving with !Thank you.
Pat Berry and Ron Carter at Bend, OR Pro Caliber are top notch. It was hands down the best dealership experience I’ve ever had. I will return for any of my Motorsport needs. Thank you!
Pat with sales at Pro caliber is a really cool guy and was great to work with! Helped me out and made the new purchase really easy! Best price I could find in Oregon was right here in Bend, would definitely recommend going there!
Jake was very professional and sincere in the purchase of my new 2020 tx300i. He made the process seamless and I was out the door in less then an hour with my new bike. Needless to say this is my third new bike from pro caliber this year and Jake is by far the best salesman that pro caliber employed. Thank you for the great experience!
Im 32 years old and Ive had some bad experiences. This one was the one that finally gave me the motivation to learn how to write one of these. 2 days in a row no call back from parts or service. Today the girl in sales after telling her what happened, she just transfered me to the same line instead of walking over. I called again and now she just didnt answer the call. I left work just to get a price on putting new tires on my rims and when I got there, they were all standing around with not a single customer in any department! How is this business even still open? Worst customer service Ive ever experienced.
Great team, low pressure sales and amazing service! Very happy with my new purchase
This is the second motorcycle I’ve purchased from Pat at Procaliber Sports in Bend. A complete pleasure to work with. Pat is knowledgeable about all of the bikes he sells and is straightforward about the business details. I highly recommend this shop and Pat in particular. Get in the dirt!
I just called Pro-Caliber service to inquire about have tires installed and balanced on my two Honda 2017 Africa Twin motorcycles.. I have already purchased the new tires, from western powersports..Service has the audacity to tell me that they wont install tires on any bike unless it is purchased there because it Is a Liability really!! come on.. A Liability... you are a motorcycle dealership that sells motorcycles of which people die on.. seriously.. mounting brand new tires not bought in your store is a liability and thats your business concern.. Everything in your store is a liability this was quite possibly the dumbest answer to an easy question I have been fed. you folks are a joke. If I had been told, Ya we dont do that anymore, we only mount tires we sell because we need to make the profit from both parts and service, lots of folks were buying tires online and cutting into our profits.. and we have an overhead to cover. I could have accepted and appreciated that.. I spend an absurd amount of money on powersports products annually, I buy the products for which you are a dealer and just moved to the area.. you folks wont be seeing a dime of my dollars.. ever.. So.. to boot.. I ask, ok.. how about if i buy the tires from you.... service says.. $60 per tire to mount and balance if on the bike... wowzers.. really.. not only do you insist on only mounting tires you get to make a parts margin on but you also need to tear the customers head off on labor.. you like every other shop no doubt use $12.00 an hour lot techs to bust tires, so 120.00 to spoon on a set of tires, really.. .. cheers.. enjoy.
Jake is the best. Awesome service! Ask for him if you want the best experience possible. A++++ So so happy with the deal made 😊😊😊
My salesman, Steve Castillo was the most pleasant and delightful person to work with. No pressure, just a genuine interest in seeing I acquired the machine that matched my interests. Prompt in returning messages and attentive in making sure everything went well! Thank you Steve!
Shopped here for both accessories (handlebars, grips, helmets, jackets, gloves, tires, and exhaust) and recently bought the EXACT Honda grom I’ve been wanting for ages!Jake made buying the grom the most seamless purchase I’ve ever made. He gave me 100% of all the information I needed and showed great value for my time. I felt respected and valued to say the least.You don’t have to pay extra to shop local here!
Pat and mike were amazing every step of the process. Pat called me back right away and had the TW-200 in stock and ready to go. We came down and they took care of us super quickly and walked us thru all the operation and maintenance stuff wed need to take care of our first motorcycle. Would shop here again in a heartbeat and recomend pro caliber motorsports to any of my friends and family. Thank you guys so much.
Jake was really cool and helpful. Happy with my experience and he helped me out.
Excellent service and staff! I eas traveling through and needed my rear tire replaced on my bike, they got me in quickly and gave me a good deal on the tire. I was even able to take a demo bike out so I could grab some grub while they worked on my bike. The Service dept had it done in no time and I was super happy. Thanks Guys!
Dylan Malone was extremely helpful with my purchase of a new quad. I could not ask for better service. He is the man to see if you’re looking for a new motorcycle or quad. Five stars! Thanks...
I was in need of a front tire for my Yamaha FZ09 and even while coming in late and on a tight budget, they worked with me and was able to restore confidence in my ride back home. Thank you Jeff for the help and great customer service, greatly appreciated.
Parts department does not have a clue as to what they are doing. First we order a part for our new bike and they send a part for our older bike. We call them and, well, its not their fault! We can send it back but they will not refund on postage, it wasnt their fault they sent the wrong part. They did the same thing with an oil filter but it wasnt their fault and, once again, no refund. I could go on but I wont. I should have known better after our experiences buying our bikes there. I will go online at Yamaha from now on. Beware of the parts department here!!!!
Jake carters was a great help. Walked in wanting to buy a new bike and walked out with what I wanted. It was quick and easy no issues at all. Thank you!
We stop here every year while we are on vacation. They always have a limited amount of merchandise. Plan on finding everything on your own as the staff is not very friendly. When you are used to a kind Hi How can I help you? Especially from smaller businesses. Not gonna happen here. Regardless we will always stop as it has become a trdition.
It’s so wonderful to have such amazing people to work with you. Dan & his team are amazing. I’ve known Dan for most of my life & he’s always been top notch.And ask for Pat as well, he’s been around since the Cascade Motorsport days & it’s always great to see such wonderful, friendly, & familiar faces.They’ll do what they can to make your vision/dreams become reality’s.Thank you again!!
Ran over a nail on my R1 and didnt see it till after it was getting kind of late on a Friday, called them and they had a tire in stock and said they would be there when I got there. They installed the tire and were even there 30 or so minutes after they closed to get my bike ready to roll for me so I didnt have to leave it in town overnight. Will definitely go there again for all my maintenance needs.
I had been checking out bikes for several weeks now. I bought one from here a couple days ago and the guy in the office named Jake was really helpful. He wasn’t pushy just laid back, helped with what ever I needed and answered my questions. I would buy from them again.
I was shopping around for a bike for about 6 months. I wasnt happy with the customer service I was getting in town, so I decided to start looking a little further away. Im glad I did because I found Pro Caliber of Bend. I emailed them for pricing and Pat Berry got back to me right away. Every question I had he answered and answered quickly. We came to an agreement on price and I did not hesitate to buy from them. I live in the Portland area and Mike brought the bike up to their Vancouver store so I could pick it up. A great experience and awesome customer service. I wish this shop was closer to me. Thank you Pat and Mike!
Thank You Dillon for your stellar customer service there in Bend! My son is loving his new Honda TRX 500 Foreman. I highly recommend this guy for your salesman, he listens, hes patient, and he actually cares.
Couldnt be happier with my experience at pro caliber. Came in last week and spoke with a gentleman i believe his name was jake, we spoke over the topic of getting a new bike he was very informative and genuine. Although i didnt purchase anything that day he was able to make me feel comfortable and led no pressure in making a decision until i was sure which bike was the perfect fit for me. He was a great help and i will be back as soon as i have the money for the MT07 we were looking at.
No longer a reason to buy in the valley. With new upper management and new positive team I had a great experience. I worked with Pat, he made the process easy. I had an in and out experience and the moto was the best price in Oregon.
I worked with Frank in sales at Pro Caliber to purchase a new bike. He was very helpful and informative, without being pushy in any way. It took me a few days to be able to make a decision and he was patient and available for questions as needed. When I was ready to buy, he ordered a bike from another shop for me, and it was delivered on time as promised. The purchase process was smooth and efficient, without the pressure of needless add-ons. I love the bike I purchased and will certainly visit Frank again when I am ready for my next ride.
I went to Pro Caliber this week and purchased a new Honda dirt bike for my son and we had great experience there. Steve and Ron in sales treated us right, gave me a great deal, and were super friendly. I definitely recommend doing business with these guys at Pro Caliber.
Had a great experience. Steve was fantastic to work with. Very personable, no pressure and completely up front and honest. A great place to buy, new or used. I would definitely buy another motorcycle from them again.
Pat and his team made buying a new dual-sport just about as easy as getting lunch! They did not have the bike in the color I wanted but ordered it before our paperwork had even started and got it there ready to ride in 2 days! I will be back for sure!
Pat is great to work with. Knowledgeable, patient and honest. Thank You for helping me with my purchase of our new Suzuki Kingquads. Pro Caliber was easy to deal with and pricing was very good.
Pro Caliber may not be well known as a retailer for Lawn & Garden equipment. I ordered a Honda commercial lawn mower from the fine staff at the Bend Oregon Pro Caliber store and the experience was perfect. Customer service was in fact superior to the other local Bend dealers, which led to my decision to order this mower from Pro Caliber. On time delivery, and the mower was completely assembled and serviced upon delivery, ready to use! And at NO Extra charge!Pro Caliber is my resource for quality Lawn & Garden equipment.
Called last Saturday morning and asked if the dealership had a seadoo wakepro 230 in stock. KYLIE said yes they did and she answered some other questions about the unit and even sent me some photos. Well Later that day I had to call multiple times asking what was taking so long to find out about financing. But still no answer. seven hours later i called again and I was tired of screwing around with the middle man so I called and talked to the finance manager. He told me there was already another gentleman ahead of me that’s being trying to get approved for financing for the last four day or so..... not sure how it takes that long to get financing in the first place. But more Importantly why didn’t Kylie tell me that someone else had already inquired about the unit and it was in the works. I don’t recommend going to this dealership. They have no idea what they are doing. Especially wouldn’t waste my time if you are from out of state.So I called Chris that works at the Brp dealer in Portland Oregon that I’ve already bought a snowmobile and sxs from and he’s more than happy to help me out. I’d highly recommend anyone that’s looking to buy a unit to give Chris a call before even considering buying one from the brp store in bend Oregon.
Had a great experience here buying a used Honda Shadow for my lady. Very helpful and accommodating. No pressure. Highly recommend.
Best experience at a dealership ever. Our salesman Ryan was so nice, friendly, and very knowledgeable about the quads. He was able to answer all of our questions, and didnt rush us at all. Half way through the application process he was pulled away from us to help another customer... fast forward a bit, our application was taken back and the Sales Manager Heath came out and explained to us that one of the banks is willing to work with us, but that there are a few things on my credit that I need to fix. He took the time to explain exactly what I need to fix, and he didnt rush us at all. He was super nice and answered all of our questions. When we were leaving the guys at the front asked my boyfriend about the logo on his shirt (from his clothing line) and said it was cool, and as we were walking to our car Ryan ran out to apologize for being pulled away from us. That just sealed the deal for me!! I am going to fix the few things on my credit that should only take a month or two, and Im going back with my proof that I paid it and I will be buying ALL of our quads, dirt bikes, and jet skis from this place!!! They have a customer for LIFE!!!
Always a pleasure with this crew. The sales staff is beyond helpful and knowledgeable. And the service team is a cut above the rest. Ive purchased my last 2 bikes here. Even stopped by today and Cody from service tightened my chain up no charge. I will always shop at Pro Caliber.
Great staff at Pro Caliber! Everyone was super friendly, professional and knowledgeable in helping us make our purchase. Pat was our salesman and did a great job in directing us to the right bike.This was my sons first dirt bike and they went through all of the details and answered all of his questions.Also they have a great selection on gear and a good customer loyalty program.Thank you!Eric
Riding through town and got an error code. They couldnt be bothered to take my money to read the code (Im pretty sure a connector is off because it runs just fine otherwise). Thank you very little from Southern California resident passing through. Glad we bikers take care of each other.