Adam was an absolute pleasure to work with. He did a great job of keeping us updated on the status of our vehicle. Very grateful for his time and service.

Joe was a no hazel no pressure sales man very knowledgeable on Chevy products. Very professional and courteous. Finance man Randy was very professional and went out of his way to find better interest rate. Great team. Great experience

I had a great experience with Andrew. I had no intention to buy a truck when I went in, but mainly inquire of building one. The level of service was excellent from the test drive to walking out with Andrew. Joe also stepped in and was wonderful to work with as well. Cant thank these two for a great vehicle buying experience. We will be customers for life.

Terry the service writer delivered on his promise to service and was below estimate.Awesome Service and Professionalism.Mike RobertsBend

We just had an awesome experience at this dealership. My 15-year old daughter was shopping for her first used car. They had 5 that were within her price point. After looking at all of them she narrowed it down to one. We worked with Brian Bower in sales who came highly recommended by several friends. Brian was professional, personable, knowledgeable and down to earth. He was extremely easy to work with and everything you could ask for in a sales person. Because it was a cash purchase it was extremely streamlined and quick. Their facility is modern and was clean. All-in-all it was a great experience and we would recommend this dealership and specifically Brian Bower. Keep up the good work, Brian!

Joe Patinode and our finance guy (forgot name!) were great. Very responsive and for the most part didnt feel like I was getting fleeced (except on the silly warranty at time of purchase where they miraculously found a huge discount on the warranty.)

Oil change and rotation was done much faster than expected! This worked great for me since I had to schedule during work hours.Ben, was very helpful!!Keep up the great work!!!

Terry in service got me in and out so quick! He and his service technician are the best!

Fixed one out of three problems with my truck. Didn’t fix the problem with my reset of keys to driver positions. Didn’t make sure that the issue was resolved before turning the truck back to me.

Our experiences have been less than stellar at Bend Chevrolet. Posting a negative review is not the way that I like to spend my time. Whenever the DEF is topped off somehow it ends up all over the side of the vehicle. Not sure if this is a poor cap design or if the cap is not tightened properly, maybe someone from Chevy can let me know. Am I the only customer that has this issue? If it is a known issue is anyone working on a solution? Does DEF damage the paint? I would love nothing more than to feel good about our decision to purchase the Oil for Life program but as of right now it is a major regret and has convinced me to never participate in a program like this in the future. Let me know if there is something that I can do to help prevent this from happening. I would love any suggestions that you might have. Having been in the customer service industry for almost 30 years myself the last that thing I want to be is that guy but I feel that anyone in my position would feel the same way.

First time I got a vehicle from Lithia was amazing second time getting a vehicle from them. It took over 5 days to get my paperwork emailed to me after several text, voice messages and email. Then took them 2weeks to activate my extended warranty. I got a vehicle over $20,000 and now it needs a transmission before I even make my first payment. What happened to Lithia selling quality and customer service.10/31/21 I tried to talk to you when I called asking for help I asked for you and girl answering phone would not let me talk to you.

It was a great experience. The sales team did a great job in walking through the sale and made it easy.

I was really happy with Steven. I brought my truck in for an unscheduled oil change, he got it done for me and went over and above my expectations. Thank you

Very nice. They worked in my oil change as I was leaving for Arizona the next day. I only waited a couple of hours.

The service I received from Khrys and Rosa was exceptional. I would send anyone to work with them. However the time frame of getting the parts for my car seemed to be extremely lengthy.

When i purchase the vehicle i also paid extra $1000 for oil change/lube job .i had to call make an appointment 3 weeks out other wise its call and let them know your going to drop it off the next day before 8am and in my case have someone pick me up giveme a ride to work then git a ride to dealer after work to pick it up. then after the oil change/lube they did not lube any grease fittings very disappointed

Brian Bower was great as always. This is the second Silverado I have purchased From HimThe team at bend Chevrolet worked hard to get me the truck I neededThanks again Brian

Overall our experience was positive. Dustin, our salesperson was courteous and did not over sell. He showed us the variety of vehicles in the range we were looking for even though the stock was extremely thin. The process of completing the purchase was smooth and again not over selling us. The finance process was simple (probably because we did not finance the vehicle) and information provided to us was clear.

Andrew and Randy were great. Very friendly and very knowledgeable about the vehicle and warranties. I love the truck, and I hope to have it for many many years.

Had a great experience with the service department. Brought my truck in for what i thought was transmission issues and wound up being something unrelated that needed fixed. Good as new!

Steven helped me and he was awesome. It was quick and easy and overall a really good experience. Thank you.Dustin,

Ben got me in for my service and got my truck back to me in a very timely manner.

I thought they wound a better option to purchase a vehicle. Horrible customer service, sold a truck I was looking at an trying to get approved on. Then played it off like they didn’t know, an showed me junk truck to replace it.

Made our truck buying experience super easy. Justin was great!

The process of purchasing a vehicle went much quicker than I anticipated. I appreciated the transparency when presented with the final numbers based on additional options. Joe Patnode provided outstanding customer service via text, email and in person.

Recently had my 2020 truck in for service. The entire experience was outstanding. Ben was my service representative, and did a great job of communicating we me during the process, and coordinating a solution to the problem I was having. I highly recommend this dealership for service to your GM vehicle.

Pathetic. Can’t schedule an oil change. First come first serve. Arrive at 7:30 in the morning and and told they can’t do anymore. Glad I bought a 100K luxury vehicle with lifetime oil changes and you can never get in. No shuttles. Find your own ride. What a dump. Never again will I buy from Lithia, Chevy or Cadillac.

I have taken my truck in multiple timesSince I have bought it a few months ago. Sometimes they keep the truck for over a week and it’s still not fixed. I drove it homeAnd now it’s shaking and making noises. How does this happen with a new truck and after it was just taken in? It feelsLike no one cares. I don’t understand why these Surveys are asked since there is no follow up anyways.

We did a lot of our work over the phone, so by the time I came into the dealership everything was seamless. The staff was friendly and easy to work with. They took the scary out of the car buying experience.

Khrys thw service advisor is always on top of things. Never pushy and advises us what truly is needed now and whats coming up down the road. Great service advisor!

My truck was in need of major repair and could not be driven. Bend Chevrolet Took my truck and worked it in and got all the work done in a timely manner. The did a great job.

The service department, Andy Klone is the best. He takes ownership of the issue and follows-thru to competition

Very disappointed!! They sold us a certified used car that never got the full inspection before we got it. We were told it makes that noise because its off road tires. We got it checked out before we left were told there were no history codes in the system. Come to find out after we started heading across country the tires were feathered and in severely bad shape. We stopped because the check engine light came back on. they told us when we called the service that there was a history, but straight to our face when we picked it up that there was no history. We rotated the tires for the time being and the noise went away. They were supposed to be taking care of us and trying to get us new tires. We were told by the GM Phil that he had called this dealership in Florida to make sure tires were there and to show up Monday. Well here we are in Florida in the heat and nobody knows anything about it. We now cant get ahold of him for the dealership to be able to do anything. We are severely upset with how this situation has been handled and we do not recommend buying any vehicles from them or doing your service here.

BUY ELSEWHERE! Worst post sales experience ever. Worst possible. These salesman are flat out liars. I am going to save everyone the rant and just leave it at this: They will say ANYTHING. And promise things that they know they cant deliver. As soon as the papers are signed, you will get passed around so many times your dizzy. BUY ELSEWHERE!

Great parts and service experience!Great product knowledge when I placed order.Great follow through with install and check out.Very happy. Trust you to do a good job next time as well.Thanks MW

I dropped off my vehicle in the morning without an appointment for an oil change knowing that it could be there all day. By noon Ben had called to let me know that the service was done and indicated that they had found a rear reverse light that was out. I gave him the thumbs up to fix the light as well and 15 minutes later Ben called again to let me know I could grab the pickup and be on my way. Great service, wonderful customer interfacing, and prompt despite not having been on the dealerships schedule. Thanks Ben and Lithia for always doing a wonderful job :)

Still waiting for my new 2021 Chevy Truck to be repaired at the body shop. Damage found during the prep for me to pick it up. Sooooo, I cant complete the survey until things are made right. Waiting a few weeks for a vehicle I have already paid for and only test driven is odd to say the least. Joe Patnode and Randy Bowman were knowledgeable and helpful. We have purchased 4-5 vehicles at Lithia, lets see how the delivery goes,

Joe Patnode the Internet Sales Manager is by far the most helpful person Ive had the opportunity to connect with. I havent had the pleasure of doing business with them yet. Nonetheless Joe was incredibly professional, sincere and extremely helpful. With no obligation he answered every question I asked, gave advice, and seemed genuine throughout the process. If you are considering doing business here, I would most definitely go through Joe!

I could not be more pleased with the quality of service I have received a bend Chevrolet. I dropped my car off for an oil change and a diagnosis for another issue. It turned out I had a much bigger problem than I thought, and they completely guided me through how to file an insurance claim and they handled everything with the insurance company. Steven was especially helpful and called me regularly with updates. Will definitely continue coming here for my maintenance and repairs.

Steven in customer service was fantastic. He was calm, answered all my questions and was very friendly.

Overall I was happy with the customer service and the prompt work getting my 90,000 mile service done. However the lack of communication and even the common sense after replacing my drivers side torn cv boot they didnt clean all the greese off my wheel and components underneath the truck. One would think that would be just a courtesy thing to do. Especially since I asked.

After a lost appointment, the service advisor fit me in and finished the work in a timely manner. Very much appreciated!!!

Joe Patnode is an exemplary man. Your trucks are 2nd to none. And I will continue to be loyal to Chevrolet/GMC.The only negative is that I will miss the Chevy Impala Premier indeed.

It was good. Took a long time so we were down to one vehicle. Our Illinois dealership gave us a loaner so we were not with out a car.

They sold a used Tacoma with a rusted damaged frame. Then charged over $4,000 for replacement parts. I think the used cars dont seem to go through a proper inspection process. Not like Bob Thomas days...

Dropped my truck off for an oil change in the morning and it was done that same afternoon. Super easy.

Justin is incredible! He is patient, listens to what it is that you want, and never tries to sell you something you don’t need.

Ben Thornton is always most helpful!

When I am purchasing a vehicle for business I dont have the time or the patience to make the car buying process a convoluted exercise. First off I was pleased that the dealer was able to locate a vehicle in transit to another Lithia dealer as opposed to doing a factory order. Working out the cost of the new vehicle, the trade in, and the financing was smooth and efficient. I felt that I came away with a fair deal. The combination of a fair deal, smooth transaction, and the attentiveness of the people at the dealership is why I have been buying Chevy pickups continuously from Chevrolet of Bend (formerly Bob Thomas) for the last 26 years.

Easy check in, service was done quickly. Would reccomend.

Best auto dealership experience Ive ever had. No pushy sales tactics and transparent staff with local roots. I highly recommend chevrolet Cadillac of Bend.

They saw to our needs away and they made a very quick appointment for early in the morning. Very accommodating and good personnel.

Scheduled appointment quickly, Fast check in process. Good status communications when servicing was going to take longer than planned. A Safety item not in stock would be ordered and we would receive a call back once part is received.

Terry helped me out by getting me squeezed in. I made an appt online, but apparently Chevy’s system doesn’t talk to the dealer’s. In 2021, that’s hard to comprehend. But, Terry worked it out quite well. Truck was done prior to promised time, as well!

Bought a new 2021 Chevy 3500 HD Truck with the Duramax Diesel and traded in my old 2016 Chevy 2500 HD Duramax Diesel Truck. Was one of the easiest and best vehicle buying experiences ever…thanks to Justin Gift!

Khrys and Terry are first rate professionals. They are my go-to guys for auto maintenance. Have been for years even before they arrived at Chevrolet of Bend. Polite, punctual and high quality maintenance.- Greg Franklin

Well deserved 5 Stars!!! I Absolutely LOVE my vehicle that they got me approved for!!Very pleasant experience from the Team including Dustin, Randy and Joshua but everyone at the lot was so friendly and helpful!! No pressure!! They listen to your wants and needs in a vehicle and work hard to make it happen!! I Highly recommend them, check them out for yourself!!Ive been to ALOT of dealerships in my life and these guys set the bar!! Lithia Chevrolet and Cadillac of Bend.....Thank you!! T~

Weve had our Silverado now for 8 years, and this dealer has always been good to us.

Smooth, great communication, and awesome employees!!Joe Patnode was our salesman and he was the definition of professional yet relatable and easy to work with. He helped us order our Tahoe when none were available and provided clear and timely communication as we waited for it to arrive over almost 4 months. He called us the moment he saw it loaded off the truck in Bend, held it for us, and worked quickly with all the necessary departments to get us into our Tahoe ASAP.The finance team was great too. Randy found us the best rate possible, explained every detail and option, and never made us feel pressured. Both Joe and Randy provided a very human, enjoyable experience where we felt like we could see them in town and grab lunch because they were so friendly and genuine.Joe has even reached out several times post sale to make sure we are happy and have everything we need. 10 out of 10 all around!!

Ben was my service advisor and I can confidently say I will request Bens help with my future needs. Ben was very communicative, attentive and efficient- he really made me feel most comfortable leaving my Suburban in his hands. Thanks Ben and Bend Chevrolet for always taking such great care of me!

Since the service took so long because of all of the things wrong with it, the rental car was given to me free of charge. This was a huge savings and peace of mind for me. Also the fact that Ben offered to take the car over to Les Schwab for me and get the tires done saved me the hassle. I am very pleased with the job that was done!

The salesmen went above and beyond to get me into something I could afford.

New Equinox and great service.

Terry in the service dept was a great help. He knew I was from out of town, traveling. He was very quick and efficient getting my truck repaired and back to its original status. He even had my recall taken care of.Thank you to a wonderful service staff. Thumbs up.Pamela

Our car has a leaking shock on the back passenger side and we have it scheduled to be changed the first week in May but when we had our oil changed your technician said everything looked good. Makes me wonder what else is being missed.

Good buying experience. Go in and ask for Brandon. I recommend!

Working with salesperson Andrew Hetzler was a good experience. Zero sales pressure. He listened to what we wanted and seemed to get the order and purchase done the best he could.

Never had it so easy. In and out in less then an hour.

Outstanding! Dustin was incredibly knowledgeable and helpful. Would definitely recommend. 👍👍👍👍👍🚙🚙🚙🚙🚙 five thumbs up!

You guys are all great!! Great customer service!

Got in and out in good time. Every thing done right.

Friendly, prompt and efficient service with a smile.

Worth the money to have my key fobs synced to my car!

They take good care of you. They have a wonderful crew.

Great experience with our used truck purchase. No pressure and very enjoyable staff. Definitely someplace I will be recommending my friends to go to.

Dave Stoner is the best mechanic ever. He has worked on our vehicles for nearly forty years. Terry Lussier, service manager, is great. Got us in and out in record time with coming in early and staying late mechanics.

Happy with the service and wait time.

Called and spoke to a Ben in service. Smug, arrogant and overall lacks basic knowledge on repairs (granted his job is to book appointments and is not a trained mechanic). If you live in Bend and your GM is under warranty then you dont have many options but do know that a few hour drive you will get better service. If your GM vehicle is NOT under warranty then definitely take it to a local independent shop. I was planning on ordering a 3500HD and an Escalade for my wife today but we will definitely go to Portland for this.

Fast and courteous service. Dustin Reyes was excellent to work with! He was on top of every aspect of the deal. Dustin was thorough and made the transaction quick and flawless.

Once again, I was not disappointed in insisting to myself that I should always bring my GMC Sierra work truck in for service to a/this dealership. They always know exactly what is going on, no guess work like some independent repair shops, even when I call before bringing it in, they seem to already know the problem and half the time already know the rate it will cost. And it’s never in the shop long, even for some of the big repairs, thanks Bend Chevrolet!

Ben was great in making me an appointment for next week. I was happy how he over delivered.

Working with Khrys is always a positive experience. Very appreciated.

Ive bought many vehicles at this dealership and Brian Bower along with all others take care of me with honest and excellent customer service.

Recently I have made two separate inquiries via the chat to receive notification when a Corvette arrives at the dealership. I have yet to hear from the dealership.About a week ago I saw there was a 2020 Corvette that the web page showed in transit. I requested to be notified when the vehicle arrived. I checked today, the vehicle is gone from the web page, so I can only assume that it has arrived. It does not show up in the dealership inventory, so I can only assume it has been sold.Nothing like followup in customer service, Great Job !

Recently bought used truck, Brian and Brandon help me out, alot. But then not happy w truck, Josh and Justin stepped up, found me another truc, which I love and is mechanically sound. Cant thank them enough, for coming thru. Taking a lot of stress, out of my life. Thankyou, thankyou !! Matt

Professional and honest. I live out of town and basically purchased a used Tahoe over the phone. Rex made the process painless and enjoyable. The vehicle was in amazing condition and there was no unpleasant surprises when I showed up and drove it. Ive bought a few used vehicles and this was easily the best experience Ive had. You cant go wrong if you talk to Rex Long at Bend Chevy!

We had a great buying experience at this dealership, no pressure sales. We were waiting on a new Tahoe to come in and were given a luxury loaner vehicle while waiting for our new car to arrive. I am thrilled, I got the color scheme I wanted, with the 6.2L engine that I wanted, with all of the rebates they were offering, we walked away very satisfied buyers. Rex and Jared were friendly and easy to work with.

Very helpful! Even the great guy in parts came out to help figure out our problem! They have a great group of folks eager to help no matter what they need to do to help! I appreciate that very much! The effort is what mattered to me!!!!

I had an issue with a engine light on so I called and krys got me in as soon as he could fixed the problem that day . He has always been very professional and polite and always tries to make it a great experience and we greatly appreciate it

I took my truck into the service center to get some work done it was completed in a few hours and they did a great job completing it as quickly as possible for me. Great job!

We love working with Joe Patenode.

It was quick, convenient & well done. Thanks.

I was blown away by the sales team and process. I had started looking at trucks a few months back and got overwhelmed and frustrated with the Toyota dealer in town. During that process, I reached out to Chevrolet of Bend to see about any offers and trucks. They contacted me every few days to let me know the inventory and arrivals. After a couple of weeks, a truck arrived.Test drove it twice that day, filled out the paperwork, and was gone in about 3 hours.I jokingly told my wife it was myself and three grandmothers in the dealership; there were two. This place was excellent. I will always shop at a place with returning business (grandmothers), a small-town vibe with smiling faces.Cheers,Jon (2020 Trailboss LT)

Ben is amazing in service!!! If it wasnt for him and all his help with my last oil change and oil plug issue I would have probably been a very unsatisfied customer. I always know I can count on him and because of Ben I would recommend Chevy to others.

Calling their parts department is a joke. It just rings through, there is no option to leave a message, and if you ring through multiple times they will answer then hang up on you without saying anything. As a business owner with an account through this dealer, I despise having to call and will be calling other dealers from now on to source my parts.Update- I appreciate the response and wanted to let you know things have been better since. I also wanted to let you know that Jesse does take care of us when we get him on the phone, but it seems like he is the only one that takes calls and could use some help with the phone call intake. Or maybe update your phone system to allow customers to leave voicemails when an parts associate is unavailable instead of sending the call back to the main menu.

Bought new car here from Evan. Great, knowledgeable and friendly! Not pushy. Made our car buying experience pleasant.

The Service reps have all been great to work with. Great communication.

Justin was a great help with our purchase. He wanted to make sure we got the best deal possible. No high pressure at all and Scott made sure we got the best warranty that fit our needs

They might be ok when buying new but dont waste your time trying to buy a used vehicle from them. My son finally just got his trade in back because they wouldnt fix the truck he got. Bought it about 3 weeks ago and it has been in the shop for two of those weeks and this week they sent it to ford to try and get it fixed. Frustrating because my son has been trying hard to get something he likes and to end up with a ding on his credit for the check and then to not try to make it right. Unexceptable to do that to anyone.

Great team, honest, straightforward. Will be back when I need another Chevy. Thanks Michael and Randy!