Carson is awesome!!! The next guy didnt seem to listen to anything we said. I would have given it a 3 star except for Carson was so great. Chris did a great job also.

When I purchased my vehicle, the price included free oil changes for $980. I told the salesman I did not want to pay $980 for free oil changes but he said he cant change that. I took my vehicle in to get the oil changed and was asked if the air filter needs to be replaced would I like for them to do that. I said sure but already knew the air filter was new and did not need replacing. Total price of the free oil change... $72. $50 for a $10 air filter and $15.00 in labor to install the air filter. Ive never heard of a place charging $15 labor to install an air filter that was purchased from them. The free oil changes still has a price that added on to the total purchase of the vehicle. The fact that they dont negotiate if a customer doesnt want that service why should they have to pay for it?

Service department sucks! We bought a used Jeep Grand Cherokee last July, very nice vehicle and we love it. We get free oil changes but Conveniently the last 2 times we have tried to take the jeep in they havent been able to get us in. Went over this morning to Bend early soley to get the oil changed, mind you we love in Prineville. Were told Saturday was by appt only. Really?!! Might as well just do our own oil changes. They were not sympathetic at all that we only drove over for that one reason. Very very disappointed and angry.

1. We waited months to bring the car in for service due to the Coronavirus. 7/1 was mandated for indoor mask wearing, so we thought it would be safe. We were wrong. Not one employee in the service department was wearing a mask indoors when we entered. They only put on the mask when they approached us. We are retired. This issue is important to us. Do you realize how many people over 60 drive Jeeps? You should protect your customers. Not blatantly ignore the law.We also took our new Toyota in for service this week. Everyone was wearing a mask. It is obvious they care. We are lifers with Toyota as a result. Rating: poor.

Took over three hours for an oil change they said would take 1.5 hours. Ive always had better service prior to this trip.

Needed a fix on a door part for my Jeep. Service representative guided me to parts department; parts manager found what I needed; service rep was kind enough to do a quick install. Easy, peasy...in 15 minutes. Thanks for the great service!

Very nice persnnel.

Nice place but high prices

Worst finance manager I have ever had to deal with. I have never met someone so rude and so disrespectful. Bought a 2020 ram 2500 Laramie, they over filled our DEF, had to have the truck towed back to the dealership to fix, it only had 70 miles on it at that point, they lost my keys and didnt know which vehicle they went to. They had to walk around the parking lot pushing the remote until they found which vehicle it went to. I absolutely would not recommend them to anybody.

Twice Ive been there to get an oil change, and every time its been more than 2 hour wait to get one, Ill start going to somewhere else if its gonna be like that every time

Austin C. Great guy to buy a truck or car with.

My service adviser, Mike, was great!

Good service. Friendly parts man.

Great service team, Thank you.

Vehicle Inspection, could have drove new ride home,maybe in the near future

Good service frienly people