Had to have head gaskets done on our Subaru and Subaru was excellent. I did not have time to do the job myself and their pricing was very fair. Job was done on time and for the original quote. Very impressed with this shop!

These guys are AWESOME!Driving up to Washington from my home in California, I had a wheel bearing in my Outback die and rapidly deteriorate. I limped into Bend and while the dealership suggested I’d have to leave my car for a week or more and just come back and get it, the kind, friendly and professional folks at Suba Guru got my subie in and fixed on a busy Friday, fixed and back on the road (at a good discount compared to dealer prices too) as soon as they could given my situation.I am only disappointed in that I don’t live in Bend and can’t bring my car here all the time to get serviced!I would highly recommend anyone in the area (or even if you’re passing through with a need for service) to go to Suba Guru for their auto care needs!Thanks so much guys, I really appreciate your help in getting me both to my intended destination and back home!

Our son takes his Forester here. He has been satisfied with their service. They are great about answering questions prior to servicing. Fair prices.

Just got cam and crank seals done. Great service.

Super honest upfront about costs and issues with my Forrester. Will definitely do business with them in the future.

They were very informative and polite, well the lady was, the gentleman at the other computer is a little rude, I believe that if someone answers your question you can at least be polite enough to reply with a simple thank you or ok not turn around and totally ignore the reply. I must point out I was visiting from California and took my sisters car to be serviced for the trip down. This particular experience was not so great, I completely understand the white population in Oregon they get their message across by being politely and underlying rude to express prejudices against other races. I wish my family had other options to take their vehicle to and not have to put up with this type of horrible customer service a d blatant prejudice. Sorry to be so honest.

Ive been very pleased with the folks at Subaguru!My relationship with them began with the ultimate of repairs... replacing my engine.Since then, Ive taken my car to them for all scheduled maintenance. They have been transparent every step of the way. They have even made clear when repairs were unnecessary, even when the dealership was suggesting they be done. (Sometime during all of this, my car was in the dealership for a recall fix... and of course, was returned with the suggestion of a bunch of unnecessary work... such as brake replacement, when I still had 60+%life on my brakes.)My only negative would be that they dont have any weekend or after hours availability, so even an oil change requires that I work it into my workday. (They do however, allow for after hours drop off and pick up.)

I was a little nervous taking my vehicle to SubaGuru because Ive been to a different mechanic in town (I wont mention any names) that charged me for 4 hours of diagnostic work, threw a new battery in, and never fixed the problem it had $$$. I left feeling so defeated, and robbed.I dropped my car off at SubaGuru and a couple hours after dropping it off, I got a call addressing all of my concerns (transmission leak, steering leak, [both tipped off from the lube place I got my oil change at] and a vibration when taking off from a stop). After they looked over it, it did indeed have a transmission leak, they assured me its an easy fix and pretty common with this era. They also let me know I dont have a steering leak at all. And the wobble is for something that is not worth fixing yet, but let me know it should probably be fixed in the future. Its an intermittent issue, so not a big deal.I am so thankful for SubaGuru, for the information, and not throwing parts at my car and guessing. The transmission leak is an affordable fix, and being a single parent- That is very important to me.Thanks SubaGuru! I will be back for all of my car maintenance needs!!

Did a big overhaul on my car. Quoted me less than everywhere else and they beat their own expected time frame til completion. Charged less than I was quoted at, and when I told them I needed to bring the car in to get worked on after Friday due to a appointment at les schwab for a wheel alignment the guy (Marshall I believe?)told me he would do a wheel alignment for free for me since I was getting a lot of work done already. Would recommend these guys over the dealership. Diagnostics test was 65% of the price the dealership quoted me at. Im sure they charged me 60% or less than the dealership would have for all the work. The work is also warrantied. I feel secure with my decision to go with them. Thanks guys. Deserve 5 star rating

Took them 4 days just to return my call, I was looking to get my turbo replaced and had cash in hand. So far from my personal experience, I am very pleased with their quote. Not impressed by their customer service.All in all though, if youre not it a huge hurry to getcher car fixed. Then Id recommend them

Seems to be honest and did a good job.

They are great! I have never felt like they have taken advantage of my ignorance. In fact, I have always felt like they have my best interests at heart. Comparatively, the prices seem fair but tend to be a bit higher than other places in town, regardless I keep bringing my car to them because I like them and more importantly trust them.

I have taken my 2008 Subaru to Subaru Guru since 2012 with excellent service. I took that same car there this week for the 120,000 service which cost me $700. The day I picked it up, the steering wheel chattered just as it did when I dropped the car off. I am not sure they did anything for that $700 as the next morning the five year old battery was dead. Apparently, they didnt even test it. I wont be going back.

No hassle, fair assessment, and reasonable pricing. Really appreciate that they didnt push me to fix an issue that will become a greater problem later, but rather explain my options. I opted to get it fixed and it drives like new. Trust goes a long ways and when I need a future inspection of anything, theyll be the first place I go to.

I took my car there wanting them to look through it to make sure it was in good condition and to see if it needed any general maintenance. They told me my check engine light was on for my O2 sensor, which I already knew, and told me I needed new rear wheel bearings but the rest of my car was in good condition. I had them take care of both of those for about $1500....pretty pricey..My car would run fine without the O2 sensor being replaced. They didnt even look at my battery or spark plugs, which BOTH needed to be replaced and is the first place to look at in an engine to see if it needs maintenance. Theyre pretty good car repair men but I do not recommend them if you need an actual mechanic.

My car was in extremely bad shape when it ended up at SubaGuru and the customer service and mechanics here were AMAZING! I spoke with Marshall many times, who was extremely considerate and helped me make well-informed decisions every step of the way towards getting my car back on the road. They were also considerate about time constraints I had and cost of repair.I usually avoid mechanics due to fear of feeling taken advantage of (evidenced by the state my car was in when it ended up here) but these guys truly are awesome. Great prices, really really friendly and efficient staff. Take your subaru here!

As a customer, it was an absolute delight to speak with the manager Matt about my vehicle. I had SubaGuru inspect the vehicle prior to purchasing it and both Matt and his team were forthright about the issues with the car and what it would take, and cost, to complete the necessary repairs. They even squeezed me into their hectic schedule to inspect the vehicle THAT DAY. The car was in the shop for a day and a half and is now running beautifully. I cant thank them enough for their superior customer service, outstanding communication, honesty, and expertise in performing the maintenance and repairs my vehicle required to get it back into shape. If you live in Central Oregon and arent taking your Subaru to SubaGuru, youre making a mistake. I highly recommend this business. Thank you again to Matt and everyone at SubaGuru for your excellence!!~Patrick

I have been using them for 3 years on a regular basis, they take good care of your car, I have two Subarus.

Great quality work, always gets stuff done in a timely manner and great customer service! Can’t beat Subaguru!

I cant say enough good things about SubaGuru. We bring both of our Subarus here and have been extremely satisfied with the quality service and excellent customer attention. I highly recommend SubaGuru.

These guys are literally the best. Cant beat their customer service.

Very friendly and knowledgeable staff. Excellent prices as well

Subaguru has been my go-to repair shop for 3 years. i am always pleased with the work they do. their service is excellent.

Best shop in town theyre fast good and honest

Honesty and integrity go a long way! Marshall has always provided the best possible service at reasonable cost. Thank you!

This place is awesome- they’ve fixed countless things on my Forester that dealerships wouldn’t do for me (or that they would do but it would cost me an arm and a leg), and the rates here are really reasonable. I will be bringing my car back here for all my future Subaru needs!

Professional, efficient and competitive pricing

Great price and fast service

Hi,My daughter & I just drove from KY to OR Bend. 3600 miles with no problems at all.We drove 12 days to see some of this great country which she had not seen. She had driven it from Bend to KY.Marshal & guys made sure it was ready to go.They have given me a used part off the cars in back but to save me money. A motor for my window which was cheaper than the new. Window still works 2 yrs later. They told me about it. It is called integrity.Sincerely,Mike,Anne & Chelsea ZiegelmeyerVeteran 1970- 1973US Army now retiredP

If you own a Subee and live in the Bend, Oregon area, you owe it to yourself to have your maintenance done at SubaGuru. Trustworthy, efficient, thorough, conscientious and punctual are all words that I use to describe SubaGuru. Theyve earned their high rating on all of the major business rating web services.

They are truly amazing helping me out with a very expensive repair. I would recommend them highly! Marshall is awesome

I dont know how many years I have been coming to Subaguru. I just know it is the only place I will bring my car. They are efficient, reasonable, high quality, and fast. They truly care about their customers!

We bought a 2014 Subie off their lot last November. We looked over the cars, no salesperson lurking or pressuring. They gave us the keys for the two we wanted to test drive. We decided to buy one, after the test drives and then they told us everything they would be doing to the car to make it as good as possible. That was essentially a 60K mile tune up and new tires. They even give a warranty on the engine / drive train for 3 years. The only catch is that the buyer has to get the oil changed every 3K miles. No problem! I called one day, got in for oil change the next day. In and out on time. I questioned why 3K instead of 5K, and was told its because we live in Bend, Oregon where it is very dusty and a lot of particles in the air near the roads due to the cinders put on the roads in the winter for traction. Which is totally true. I am happy to support this local business. They provided us a very good car in very good condition at a reasonable price.

Weve been bringing our Forester to SubaGuru for years.They are always so friendly, responsive, and things get done in a timely manner. The most recent visit was an oil change & a strange noise we heard when the AC was on. The folks at SubaGuru spent a lot of time looking for the source of the noise & ruled out anything serious, step by step. Problem is likely to have been a clip that had broken off & they replaced it. They did all that without charging us. Amazing place. Highly recommend!

They fixed a couple small problems I had with my Forester quickly and at a reasonable price. If you need work done on your subaru I wouldnt go anywhere else in town.

We were staying in Bend for New Years. Made the mistake of leaving our dog in the car and she freaked out with the fireworks going off and managed to chew through some of the wires under the passenger floor well of our 2013 Impreza. The car had no power steering and every single dash light was going off. Left a message on New Year’s Day when they were closed begging for an emergency appointment the next day. They called us shortly after opening on 01/02 and were able to squeeze us in that morning. Had it fixed within an hour of looking at it. So incredibly grateful to them!

I have been going to Subaru Guru for 4 years after my friends referred me.I find them to be efficient, trustworthy with recommendations and they do quality work.I will continue to have them perform maintenance on my Subaru.

These guys do one thing and they do it really well: Subarus.

I have been taking my Forester here for oil changes for 7 years and they have always been prompt, efficient, and professional. My visor fell off one day while driving and within few minutes they found a used one in good condition and installed it for a very reasonable price. My type of place!

Are they the cheapest in town? No. But their service has really changed and they offer 10% for teachers, I got my car back in a day and it feels brand new. Worth the money. Worth the time.

Always a no surprise place, Ive been bring my car here for years, fair price, quick quality service, with a smile.

This is my 2nd Subaru I’ve been bringing to the Guru for all my service needs. Sherry in the office is great, knowledge and gets you in quick. Was offered a loaner car for a service that was going to take all day which was helpful and much appreciated. Dane and the guys in the shop are trustworthy and helpful in pointing out upcoming needs —which really helps me budget. Highly recommend Subaguru for your Subaru needs

Great customer service not only to me but watching how they treat every person that walks through the door.

Excellent customer service stand by thier work. Best in central Oregon. Had a new motor put in a 99 Outback.

Knowledgeable, informative, fast and effective... and you can actually schedule an oil change as opposed to having to show up at a Subaru dealer and get an oil change on a first-come, first-serve basis.

Honest, competent, reliable, friendly, thorough, trustworthy! My Subaru and I love the place and the people.

Always provide great service!

Avoid. Trendy place with good reputation. More interested in the most expensive path to returning your vehicle to stock than getting you back on the road. Charged me $400 for a replacement oem steering pump. It was a cheap rebuild and went out in less than a month. Went to legacy motorsports and got the same swap for$140

Best place in town to provide TLC for my Outback

On time work at agreed upon prices done by professional friendly people.

Great people to work with! I would recommend getting repair work done or buying a car.

Love the service here! Thank you for looking at my car and finding the problem! Will continue to come back over and over for services on my car! You are the best! They were fast freindy and efficient !

I had the pleasure of working here briefly and got to know the team a little bit. My girlfriend is a long time customer here and her Subaru is holding up fantastically well. Its an honest shop with some of the most helpful guys youll come to trust. I hear some concerns from others through reviews or in conversation about it being on the expensive side of auto work. I can agree on the fear of looking at a big number to pay for your vehicle but seeing how thorough they drive themselves to be, it makes sense. Ive worked in some shops that I didnt feel great about what was given back to the customer. But this shop, behind the scenes, is a team that strives to return honest hard work.

Bad management and are getting parts off broke down cars behind there shop and charging if they were new. There are many shops to go to in town just look around. Dont trust suba guru!!!

Have been a customer for five years but my last visit was not good. Went for an alignment and was charged $149.00. Les Schwab charges 98.00 and I recently saw a coupon in a mailer for 84.00. This was after I waited a week for appointment. Then the service guy called me up and chewed me out for not getting my oil changed. Rude and overpriced. I should have asked the price but I had an alignment done in the past and it was a good price.

Hi,I have known Jason since he was over by Bend High.My last Suburu is a Forester which I got from Jason over on 97 South.I had bought the car w a loan and trade in.1 week later. I thought the front was pulling just a little so I told Jason. So he tells me to go get new tires at Les Schwab for $350. He paid the bill!Once I asked him if he was honest. That was years ago. He saysI could not stay in business if I was not honestMy wife,daughter& I have Suburus. Would not leave home w/o one.Look how clean his shop is. Awsome wife to greet us with our bills. Cant say enough about Marshall & crew.We love that place have directed many to their shop.Plus the Veterans discount on labor.US Army 1970-73! Airborne!Mike & Anne Ziegelmeyer

Great service and very knowledgeable/friendly staff!

The front desk guy is a complete jerk. Just beware if you take your car in to have any kind of diagnosis done they will not give you the print out of whats wrong with your car. No other auto shop does this. they dont want you to know whats wrong with your car for fear you might go somewhere else or actually fix it yourself. Sorry guys not everybody can afford thousands of dollars to get their car fixed they just need to know whats wrong with it. I would not recommend them At all and the front desk guy needs an attitude adjustment or maybe he just needs a new job. Somebody else I know that used to be a loyal customer to them no longer goes there because of the same reason.

Bought a used car from Subaguru, being sold on consignment for one of their employees.Long story short, within less than 100 miles a CEL for major repair on the exhaust air injection system ($1-2k fix) & I find the car had bad rod bearings covered up as piston slap ($4k-8k fix).I thought a long time about not posting this review because technically one of Subagurus employees sold the car to me, but in the end it was sold through Subaguru using Subagurus reputation to make the sale, so ultimately it is their responsibility.To this date neither the employee or Subaguru have assisted in any way, they have lost my business for life and the business of anyone that I can steer away from their company.

These guys rock, totally went above and beyond for customer service. Stayed open late so we could collect our car and gave us really good logical advice. If you have a subaru, go here.

Super nice people, I felt like I was annoying them when I called to check up

Excellent service, honest and friendly. Prices for most types of service are clearly posted on a white board. Recommended

Bought and serviced my 2000 Subaru there, 190k miles later its still running amazing! Honest and personable staff members who know what they are doing.

The go-to super crew for my Subaru. Nobody knows my Outback better. Honest, quick, certified parts, givers of great advice.

Took daughters new to us used Subaru 3 times to them. 1st time I asked them to check the car over and see why the airbag light was on and to check the suspension and anything else they might see. They delivered the car and didnt even look at the seat belt light, but requested to and fixed all the suspension issues they found. 2nd time, I told them that the car might have had a front end impact and that the airbags might have deployed. They apologized for not catching the airbag issue, looked into it and said they could fix the likely sensor that was causing problem. They changed sensor, but didnt resolve problem. I asked again if they could determine if the airbags had deployed and they said they couldnt tell, but said that Portland dealer could if I drove over there, but not to go to the local dealer since they were not trustworthy. Because they gave me no real information and told me to go to Portland, I never resolved the issue. A few months went by and for some reason I went back a 3rd (and last time time) last week and told them that I thought the starter was out since the car wouldnt start frequently when warm. They came back and said that they couldnt reproduce the problem and that it was probably the battery, even though I had just checked it prior to bringing it to them and it was good. However, they said, there was a whole new list of suspension issues I should fix. I said that they didnt focus on the reason I brought the car to them in the first place so we left. My daughter got stuck 3 blocks away because the car wouldnt start after briefly stopping at a store. Faced with either towing the car back to the shop for a 4th time or swapping out the battery for a new one just to rule that out, I drove over, met my daughter, swapped the battery and sure enough the car would not start. I decided that SubaGuru was not worth listening to anymore and waited until the car was cold, drove back over to the parking lot, got the car started and I drove it over to a new mechanic who listened to me the first time when I said that I thought it was the starter. Sure enough, they changed the starter and the car is back to normal. It is my opinion that SubaGuru doesnt listen to its customers, they are cavalier with a persons time and money and are overly self-important. They do not seem to me to be good mechanics and I have dealt with both good and bad. I knew the original owners and they would always do the right thing to make sure the problem was resolved. These guys seems like they have other things on their minds. You can do better if you are looking for service in Central Oregon.

Marshall the mechanic is rude, short tempered, and threatening. Never going here again.

Great work, loaner cars available.

Blew out my headlight clipping somebody. These guys replaced the whole housing and light for way cheaper than I was preparing to pay!

Woot Woot best shop in town to take your suby to, hands down!

Great customer service, reasonable pricing and vey helpful staff.

Always friendly definitely know subarus. They also stand behind their work. Ive been taking my STI there for 10 years.

Your wifi is being used by the people living behind your business.. you should change your password

Have been helped by the SubaGurus for many years and they have done a great job on three of our Subies. Have actually purchased the last Ouback from them that has turned out to be a fantastic auto. Thank you.

They always do great work for a fair price. Its the place to take your Subaru!

I grew up in a small town and my father had a great machanic...so I had a great machanic too. (That guy you could trust wouldnt screw you over.) This is hands down the best shop in Bend for Subuies. I trust Dane and his staff 100%. They dont nickle and dime you...they are honest hard working people!

Personal customer service

Trustworthy! Fair! They stand by their work 100%

Called about a small problem I was having with my Baha, mechanics were busy, secretary asked what was wrong, told her, she told me what to do, car now runs great, thank you

Super friendly and accommodating.

These guys rock. They fixed a fuel problem for me that was a very large task and there wasnt a clear answer.

This is the specialist for your Subaru.

Nice people

Terrible place I cant not believe these people!

Spent over $3500 on my car and it still doesnt run right

Great service, every time!!

I was never there !

Awasom service!!!

Great service