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Cascade Auto Glass
61562 American Loop #3, Bend, OR 97702, United States
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Cascade Auto Glass
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Review №1

Traveling from out of state and had a rock smash our windshield. Pulled up to cascade glass to find a very helpful gentleman who dropped what he was doing and took to fixing the giant chip in the glass before it could spider web. Really saved us from having to drive home 2500 miles with a destroyed windshield. Thank you cascade glass!

Se
Review №2

Traveling through the area, we had a rock chip hit the windshield right in my drivers view! Finding this place on Google I thought Id take a chance to stop in. Talk about great customer service! These guys are 1st Class. They took care of the rock chip and within minutes we were back on the road. I cant say enough at how well we were treated. I HIGHLY recommend these guys for your windshield needs!

Bo
Review №3

Fast and efficient. Nick did an outstanding job. Friendly staff on the phone and onsite. Highly recommended.

Ry
Review №4

Prompt and courteous. What more can you ask. Thanks for the quality service👍

Ch
Review №5

Had a large crack in my windshield for a Subaru Forester. Cascade replaced it and recalibrated the window cameras. Finished on time with no problems.

Dr
Review №6

Helpful, friendly, and timely service. Quality workmanship.Thank you!

An
Review №7

Super fast and very friendly. Would recommend.

Kr
Review №8

Cascade Auto Glass earned my 5-star review without a question. They were incredibly quick in responding to my message, flexible in our meeting place, patient with my questions and overall, did a fantastic job. While I sincerely hope to not need their services again anytime soon, I highly recommend them to anyone needing a windshield replacement.

To
Review №9

My experience with this company is mixed;There were issues with my windshield replacement (the trim along the sides and the clips to hold them in), but Cascade dispatched someone out the morning after I called and they fixed it as far as I can tell.Ive never had this happen before, and I am still somewhat concerned that the job was not done properly. I will update my review as needed.

Sh
Review №10

They got me in the same day I chipped my windshield and everything was patched up nicely! I got to sit in my car and watch. It only took maybe 5 minutes. Very happy.

Wi
Review №11

Great service!! Outstanding attention to detail.

Da
Review №12

My experience with Cascade Auto Glass was excellent. We needed a rear window break-in replaced. The work was scheduled right away, and completed just a quickly. I waited in the offices there for the repair, got a tour of both the problem and the repair once it was completed. The tech answered all my questions. The insurance billing was completely taken care of, no up-front payment required. Really, I could not have asked for more. It felt very good to get this break-in fixed. I highly recommend Cascade Auto Glass!

El
Review №13

After my chip repair, I noticed another small chip. I immediately drove back to ask if it needed fixing. They had me pull in right then and fixed that and a third one we found as well for no extra charge. So thankful. Five stars guys! Youre awesome!

ky
Review №14

These guys were great! Changed the windshield on my old Chevy van. Other glass companies in the area did not want to change the windshield due to the complexity of this particular models instillation, Cascade did it without flinching. Looks great, no leaks and had it done same day. Highly recommend

Tr
Review №15

This place is great! Super friendly and helpful!! So glad my State Farm agent referred me to Cascade Auto Glass!!

Ka
Review №16

I had a great experience using Cascade Auto Glass. They checked in when the tech was on his way and he arrived at the appointed time. It was the correct windshield. Always a plus but sadly not always a given with glass companies. The tech was professional and competent.

ro
Review №17

Cascade Auto Glass was the most amazing company to work with! Our daughter had a broken driver side window, and it was December. The team at Cascade Auto Glass jumped to assist us in getting the window replaced. They ordered the window from Portland and it was here the next day, and installed that morning.Caring and considerate, easy to work with. Look no further! These guys deserve your business!

Ro
Review №18

Never after 5 calls never called me back

Jo
Review №19

Top notch service! Very pleasant gentleman took care of us.

Da
Review №20

They scheduled me for an inside shop windshield replacement, which I requested. The quality of the installation was perfect considering my vehicle is almost ten years old. I highly recommend this company.

Je
Review №21

They were great! The technician showed up on time and was done quickly. It has been a couple months now and I have not had any problems since the windshield replacement. I would definitely use them again.

Pa
Review №22

Great service and excellent job. They came and picked up the car and replaced the windshield. This was not the original plan, but something happened with the installer and they still provided excellent service.

Be
Review №23

Cascade auto glass was excellent! Id highly recommend their services! They were fast, efficient and helped me get the best rates possible with my insurance.

Ne
Review №24

Car looks great! Staff was very helpful too!

Tr
Review №25

Cascade Auto Glass set up my appointment through my car insurance. They were quick and efficient. When I dropped off the car they were waiting and it did not take long to finish. There is no way to tell that I had the windshield replaced at all.

Sa
Review №26

My experience with Cascade Auto Glass was fantastic. They scheduled my appointment but then called me a day later to say they could get my windshield replaced even sooner and would come to my place of work the next day. I called them last minute on the day of the appointment to change the location of the repair with no issues. The repair guy called me within the hour to say he was on his way if that was convient for me and my windshield was replaced by 10:30 in the morning. He was very kind and professional. And the price was less than my deductible!

Le
Review №27

Professional and great service.

Jo
Review №28

The gentleman was super nice and even let me watch! You never really think about how a windshield is replaced until you need to replay it, so that was very interesting to me.Anyways, I highly recommend Cascade Auto Glass. If you got a windshield problem, theyll sort you out!

Te
Review №29

Great job. Second glass replacement. Everything looks fine and the guys are easy to talk with. Thank you.

Ma
Review №30

My experience with this business was excellent! Prompt service, experienced workmanship, quality work! I will use them again if I need a windshield replacement!

An
Review №31

I had the tiniest little ding on my windshield. I live in Sunriver and didnt want anyone to have to drive out here to look at that microscopic problem, so just drove over to Cascade Auto Glass when I was in Bend. The technician was installing a new windshield, which was interesting to watch. Then he took a look at my ding, agreed that it should be treated; drilled it, filled it, charged me a very fair price and I was on my way. The Honda dealer recommended Cascade and I understand why.

Ca
Review №32

Replaced the windshield on my Jetta. :) Recalibrated driver assist cameras and off I went.

Sh
Review №33

Gabe is professional and thoughtful. He quickly repaired my windshield.

La
Review №34

They were fast, thorough, & cost effective with fixing a small rock chip. Gabe was kind and efficient. It took less than 20 minutes to repair a crack that could have spread & become a larger issue. I would definitely recommend them for windshield repair & replacement.

Ri
Review №35

If they had more stars Id give them all to Cascade Auto Glass. My Silverado took a rock to the windshield and cracked it. Cascade Auto Glass worked with my insurance and I hardly had to do anything other than show up. They said it might take about an hour which I expected, but they had it done MUCH quicker than that. Great guys to chat with too! Thank you so much guys!!

SE
Review №36

We just had our windshield replaced by a very good technician! He arrived mid morning and completed the job in under an hour. He was friendly and expedient wasting no time finishing the job. Since we live quite far from their shop they gladly did the work at our home. Were very pleased with the service they provided and would not hesitate to follow-up with them if we have any other needs. Gladly recommend them to others.

Je
Review №37

Horrible company! I had a small rock chip in my brand new 2017 car and thought I should get it fixed before any further damage was caused. This company has great reviews ( not sure why) so I called them. They came to my place of business and did the repair, the tech came in, didnt say anything just handed me the paper to sign ( i was with customers) so I signed the paper and he left. About an hour later I walked out to look at the repair and was furious! It looks worse than the initial damage. There is a hole in my windshield and small cracks all around. I called the company and have had nothing but the run around for the last 3 days. Always saying the supervisor will call me back and blah blah blah. I WOULD NEVER RECOMMEND THIS COMPANY TO ANYONE. Stay away they do horrible work. I was told the tech has 20years experience, well look at the picture and tell me that looks like 20 years of experience and quality workmanship.

Ko
Review №38

The installer was pretty creepy. Glad I was there and not just my wife. They did a terrible job cleaning up the broken glass and when they were done the liftgate would not latch. There was a piece of broken glass in the mechanism. The window looked nice though.

Co
Review №39

Excellent quality work, great price, and they had my sprinter van windshield replacement done faster than I could believe. Great business, Ill definitely be returning.

Ta
Review №40

Cascade auto glass Provided Excellent professional service on time and a job well done. The next time I need order glass repairI will definitely return to Cascade Auto Glass

Ki
Review №41

I am so pleased with the service I received from Cascade Auto Glass. I had two small chips in my windshield left over from the rough winter. One of them looked like it was just starting to spread. I am so glad I ran into Shari from their Sales team, who told me about the local Bend shop. I had been familiar with their company from when I lived in the Portland/Vancouver area, but wasnt aware of the local shop here in Bend. Gabe repaired both chips in no time and did a great job. He was friendly, professional and fast! I highly recommend you take your vehicles to Cascade Auto Glass if you need any work done on your windows or windshield. I certainly will.

Ma
Review №42

Great service, fair price, friendly. They even cleaned the broken glass from my car!

do
Review №43

Gabe was swift and professional. Just what I needed. Thank you!

Le
Review №44

Customer service was very professional and they were so gracious after showing up when I was not at work due to being sick. After re-scheduling they showed up on time, communicated clearly all with a good attitude. Thank you Cascade Auto Glass for your great service and quality finished product, I appreciate it greatly!

Mi
Review №45

They were here in a timely manner and did a great job replacing my wind shield

Jo
Review №46

The installation was smooth and flawless. Had it done in their shop. 0.5hrs

Ja
Review №47

Went through the process to ensure that I got the correct replacement windshield for my 2018 Subaru Impreza and waited a week for the technician to show up. So while I really appreciate that the technician told me that the replacement window did not match the original as the car is too new (model has only been out for a year!) and the rear view mirror height was significantly different, I dont appreciate that I wasted a week waiting on their service, not to mention that their price was over 20% higher than a major competitor.5 Stars to the Technician. 1 Star to Cascade Auto Glass...typical bait and switch!

So
Review №48

Quick, quality service at a fair price.

Le
Review №49

Gabe was great, fun to chat with and welcoming. The repair was quick and easy, in and out of the shop within 10 minutes.

Ev
Review №50

Had my windshield replaced with an OEM attheir shop. Gabe and his crew did the job forthe original estimate and the result was perfect. Looksexactly like new!

Ky
Review №51

Very professional and kind business owners. I had a window replaced in my F-150 a few months ago and the horrible snow caused it to come off the track. They repaired it at no charge and no questions asked. I will definitely use them again if the need ever arises. Thank you!

Ke
Review №52

Great customer service! They worked to get my vehicle in days before my scheduled appointment. Other companies were weeks out to replace my broken window (during inclement winter weather) They also picked up and dropped off my car at my work.

Cy
Review №53

Got my front window replaced. I got the $15 deal which was AWESOME! Very good timing and very pleased

Je
Review №54

Frustrating and overpriced. I contacted Cascade Auto Glass to replace two broken windows after a break-in. Initially, I was put off by the attitude of the representative who quoted me an exorbitant price for the replacement. After informing her that I would be paying out of pocket, she lowered the price slightly and emailed a quote. I responded to her email and asked when it could be scheduled and received no response, followed up the next day and again received no response. I decided to reach out to another local company and was quoted literally half the price. Best part is they were able to do the work the very next day! Take your business elsewhere; Cascade Auto Glass doesnt deserve it.

Da
Review №55

Great service. Very efficient and job completed in amazing time frame!

Sh
Review №56

Windshield was busted, they got me in the next day. Under one hour I was out of there ready for my vacation.

Ma
Review №57

Quick easy and great communication on when to expect them.

Je
Review №58

It took them a long time to get the glass.The fellow that put it in was wonderful

JR
Review №59

On time, efficient and a high quality job!

Ke
Review №60

Excellent customer service & quick fix chip repair. We will be getting our new windshield there because of their customer service!!!

Ro
Review №61

Always do a great job.

Ke
Review №62

Made an appointment for 7.30am, showed up 10 mins early and was greeted and out the door by 7.35. Simply great customer service. Come here!

Ro
Review №63

Good job, done on time, no problems

Ke
Review №64

Excellent, professional and timely service!

Al
Review №65

Very friendly and helpful with a rock chip repair.

La
Review №66

I had a windshield replaced that cracked a few months later. The company refused to redo their work so now I have to repay yet another company to replace it. Poor business practices.

Er
Review №67

Requested a quote and it ended up being 200 more then any place else

Jo
Review №68

Prompt service

Fr
Review №69

Excellent shop. Did top notch work for me.

Information
9 Photos
69 Comments
4.7 Rating
  • Address:61562 American Loop #3, Bend, OR 97702, United States
  • Site:http://cascadeautoglass.com/
  • Phone:+1 541-385-0767
Categories
  • Auto glass shop
Working hours
  • Monday:Closed
  • Tuesday:Closed
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:8AM–5PM
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Appointments recommended:Yes
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