Kreager was great! They were on time, helpful, friendly and very good at what they did. Will use them if I ever need a tow again.

Kreager Towing of Bay City did a wonderful job of loading the safe l bought in Bay City. They showed up in the time frame dispatch said they would,picked up safe and loaded on my truck safely. Vary friendly, and easy to work with. And the price??? Very reasonable, will use them again if l need them when traveling through the area or buy another safe. Thank You again for a job well done. Mark T.

Wanted to charge extra for after hours

Showed up very quickly. Very courteous.

I will never be using this towing service again. They were rude and very unprofessional. Due to being in a car accident, my car was towed and they were the towing company that was called. I called to ask what I needed to bring with me to be able to get my personal belongings out of my car. I was told all I needed was to bring my license. Well, when I went the next day the women in the office screamed at me telling me I needed an appointment to be able to go to my car and that every day my car was there I would be charged.Each time I came back with what paperwork I was told to bring they would claim it wasnt what they needed. I was constantly running around trying to make sure I had all the correct paperwork, so I could just get to my car and get my belongings. This place has horrible customer service. I was treated horribly for no reason at all. Im not trying to slander anybody or their place of business, I am just very upset with how this service went.

Google says opens at 8:00 . Refused to give me the keys to my vehicle or deal with me in general until 10:15. Older lady who works the office was very ignorant and unprofessional.

My vehicle was towed due to an accident. My husband was driving. They charged me $410 to tow the vehicle less than 2 miles. They told me I can only come see the vehicle with an appointment. The next appointment is tomorrow and they are charging another $35 storage due to their schedule. This place is guilty of usury!

Great. Drive was polite and knew what he was doing. He was on time. I would recommend Krueger service.

Great place, a little prickly when it came to insurance, but I was but a deal none the less without the car being impound. I was given directions on a place to fix the tire ttoo after they tried to fill it up to no avail. They even let me change to my spare in their parking lot. Great costumer service and friendly people.

Great service. Always!

Very professional and knowledgeable. I would definitely recommend..

On time! Tony was very professional. Highly recommend.

Carols a lot of fun. Call and talk to her

I had the tow a extended cab older truck. 2 wheel drive they wanted $55 not bad now for the. 2020 moped they wanted $100 or more whats up wifh that ? And I personally know the. Owners that are noe deceased may they rest in piece

Saved me at 5am on my way to work

I absolutely would not recommend them. The manager at the Saginaw office, I’m not sure what his name was because he wouldn’t give it to me, was extremely rude to me. They way overcharged me for my tow. After the service I called other tow companies in the area and they were significantly cheaper for the same exact job. When I first contacted them I asked them how much my total would be and I gave them all the information, and they told me they couldn’t give me a number until they were 100% done with the job. And I said I wanted an estimate it didn’t have to be exact. They told me they couldn’t do that, and the bill ended up being $500, which was something I wasn’t expecting at all. And when I tried to talk to the manager about it he called me the B word, and when I asked to speak to the owner he said I’d never hear from the owner because they don’t talk to people like me. I will never go to this place again for anything. And I hope other people stay away also.

Ive had this company told me twice and they have been exceptionally wonderful.

Drive like hell, now you down, if they get the chance.. get out of the way if you see them coming your way...

Had a great experience with Thad as my driver. Very courteous and kind, made me feel very comfortable in a situation where I was stressed out. Very quick service and a nice clean truck!

Usual EXCELLENT service!

Thank you for the prompt service !!!! Great customer service and driver was very friendly and took care. I will recommend your service.

My family (wife, three young kids) and I were on a trip from Wisconsin to Niagara Falls (via the UP) and we had just stayed the night in Midland, MI. We had just gotten on the road again in the morning when our engine started to overheat. We called roadside assistance and they set us up with Kreager Towing. We were informed that it would be 45 minutes, but after only 20 minutes, a Kreager tow truck showed up. Kreager even offered to send out a second tow truck because we all needed to get to Bay City and they said they wouldnt charge us for the second truck. Unfortunately, we had already requested an Uber. The Uber took an additional 30 minutes to get there and during that whole time, the tow truck driver waited outside on the side of the highway with us. He was friendly, personable and never once seemed annoyed or frustrated with the wait (even though we were!). We much, much appreciated the great service from Kreager and we are so thankful that we were able to get towed to Bay City quickly and we were able to continue our trip to Niagara Falls after getting our van fixed at Tuffys. Thank you again and we absolutely recommend Kreager Towing!

Great towing but some of the offi e staff is extremely rude. Was told that if insurance company would not pay the would have to sue me. What a bad experience. Too bad their a aaa towing company.

Very pleased with the quality of service and the response time. Also, price was fair according to the conditions and distance. They made a very stressful situation less so.

The towing was great. It was the billing and the untruthful quotes for storage and mileage. I would not recommend getting into any kind of business with these people.

The price for me was great! Honestly I would have these guys tow me any day.. XD

The only tow company in the tri cities that I will use. Knowledgeable and helpful drivers, and great office staff.

Extremely unprofessional. Tried getting a tow, the woman we talked to today was extremely rude on the phone. Said she didnt like our deamener when asking why they wouldnt tow our vehicle. Dont do business here!!! Horrible service!!!!

Thanks for taking our daughters car out of the ditch!

Always great service from knowledgeable personnel !!

Broke down on I-75..they came to the rescue =)

Professional and courteous

Horrible rude nasty driver