Leo spent practically the entire day making sure the jetta i wanted was the way I wanted it. Excellent customer service.

We purchased a VW Atlas a week ago. Love my vehicle. Love my salesman Justin Szyperski. Justin get 5+ out of 5 stars. Only issue I had was with the financial person 0 out of 5. Very very upset. Paperwork submitted online for financing had 2 names on the form, when we got there to sign and pickup my new vehicle, it only had my husbands name on it, not mine. Both were supposed to be on it. He said he didnt see my information. He had to have seen it as it had my income under my husband as extra income.To get my name on it would have taken lots more paperwork and refinancing would have had to be redone again to have my name added. As it was supposed to be my car, and I had filled out the application myself, I know my name and info was there. I was mad enough, I probably would have required the extra paperwork if I hadnt had to get to a doctor appointment and I wouldnt have a car to do it if I didnt take the new car as husband was heading to work.If, God forbid, my husband were to die before the vehicle is paid off, I will have a heck of a time as I will have to pay the vehicle off (cash) before I could get it in my name or renew license plates. Family just went through it with step father passing and my mother wasnt on the vehicle. I always have 2 people on the title. No, not this time.Then we get a call the other day, again my fabulous salesman, checking to see if we had gotten our $500 back we put down or was it on the financing. Neither happened. I double checked our paperwork and it wasnt listed on it. He is getting my deposit refunded immediately. Justin is super. I would still go back just because of Justin but I can guarantee I will have a full open day to double check all paperwork this time.

Worked with Leo in looking at both Volkswagen and Audi. Great experience. Leo went over everything on both vehicles and provided a very low pressure experience. The reason for only three stars is I provided what I was getting for other vehicles I was shopping and I was getting a better price for my trade at other dealers. Leo asked what they could do to get my business. I provided what they could do but received no response. Not a sorry we can’t match that or we can do this...nothing. So they lost out. But I would highly recommend Leo to help you if you are in the market for a vehicle.

Mark in parts, great guy!!! Helped me out in a pinch. Friendly staff all around

Michelle at the service department wasn’t very friendly nor knowledgeable. She was rude and very condescending. I don’t recommend this location.

I bought a used, 4 year old from this new car dealer. We haggled a bit on price, nothing extreme, and agreed on a 18k price, with it being certified used.This is a Saturday: says theyll call me on Tue. I didnt hear anything, so on Wed I call. They said they had to fix one more thing on it and waiting for a part to come in for the back seat. Said it should be ready Friday. I said OK, sometimes things happen.They never call. I stop Sat, now a week later. The same salesman says I should be able to get my car in a day or two. He slides me an invoice and says I have to pay another $1200 to get this part and make it certified, or I can take the car as-is without warranty. We agreed on a certified car a week ago and he just pretends like its not a big deal hes asking me to pay more money for something Ive already paid for and have receipts for. He wont budget and sends me to the new-car manager (used-manager was was off).Manager talks to the salesman to get details. Comes in and explains that the part is expensive and its going to be $700 w/o labor, and its over their allotted, set budget on used cars to fix it. I explained I paid for certified, and salesman just nonchalantly expects me to pay this additional bill out of thin air. There was no discussion about paying anything more for the car to certify it. The manager is surprised, and leaves to go talk to the salesman. He comes back, seems annoyed, and apologizes and didnt realize the deal was done before he talked to me and thought I was paying to have it certified. The salesman lied/didnt tell the manager the screw up he did. The manager said he understands its a bad situation, and he should not have sold the car as it was...but acts like his hands are tied on the matter and they cant budge on the cost. I had looked up a few parts at online vendors for around $500, and show him on my phone the sites (all of which this seems really silly, after the fact). We talk a bit more, and he says hell chase down those leads but regardless get it fixed, sorry for the hassle, and that hell have to have a talk with the salesman. Manager says hell have the car ready by Wednesday, Thursday at the latest with everything done, and theyll call me. Great, I leave, annoyed and frustrated, but at least things will be done soon. I side-eye the salesman on the way out and he just kind of looks at me.A week later, on the third Saturday now, I go back to the dealer. Im mad, noone has called me and its been two weeks. I had two other new cars from this place and had a great experience, albeit problem free. I ask salesman whats going on, wheres my car. He sits me down, says all I have to do is pay the cost of the part ($700~) and theyll get it installed quick on Monday and Ill be on my way. He pretends nothing has happened and like he didnt screw up/I wasnt here last weekend, and that I have to pay this. I lose my cool, go through the whole thing again, and refuse to spend any more money. He starts to balk a bit, and I notice a few salesman standing around talking to a few customers. I get mad, and deliberately drop the f-bomb, and everyone looks our way and it gets quiet. The actual Used Car manager is standing there, and he comes rushing over to ask whats going on (the new-car manager is sick this week). I said the salesman lied and he hasnt delivered on the car. He talks for the salesman a bit to the side, and then has me go to his office.I go through the entire thing with him. I say the salesman tried to pass me a bill twice, lied to the manager about promising me the car certified at 18k, and I went through this all last weekend with the new-car salesman, and he said everything would be taken care of. He goes out to talk to the salesman. He comes back, apologizes, and says my car will be ready on Tuesday and there wont be a charge. I thank them and leave. Tuesday the salesman calls me to tell me the car is ready. Never apologizes or says anything.Had to fight to get a car I paid for two weeks later. No effort to make it right. Find better service elsewhere.

Needed some service done on my 14’ VW Jetta TDI, Jaymes took good care of me throughout the whole process. I came in for an oil change, clutch fluid change, transmission fluid change and some emissions warranty work (DPF & EGR replace). Parts took about a week for shipping, and then a day install for the emissions work and the rest of the services were done in a day. Jaymes was great through the whole thing and kept me up to date during the whole process. Everyone at the service desk is very helpful.

Take good care of my car, personable bunch in service area

Did not get what I asked for I asked for a complete inspection of my vehicle I got a quick oil change inspection my tires, fluids ect. But not complete at all I am very disappointed guess I will go back to Sellers Subaru they always took good care of us.

My sister-in-law (a nurse, who relies on this vehicle for work) took her car to this dealer and was given the run around. I have personally witnessed multiple times, on different days, the vehicle not starting, and needing to be jumped. They kept her car for a week, charged her a $90 diagnostic fee, and told her they couldnt duplicate the problem. This car has consistently had this issue for over three months, but every time they tried to start it, it worked? Seems unlikely. They tried to give her multiple excuses that basically blamed her for the issues she was experiencing, such as leaving her doors unlocked (she does not), having aftermarket accessories (also no), and leaving her lights on (really?!). This dealership tries to take advantage of women.

Do not go to this dealership, especially if youre a woman. During the pandemic she left her car there for 6 days only to be told that they couldnt find the problem with it. I looked at the repair order and there is nothing shown that they actually diagnosed anything with the problem. They said it was parasitic draw but it only states that there is a maximum of 12 milliamps when everything below 20 to 25 is completely normal. so they kept her car for a week, didnt fix it and then tried to baffle her because she doesnt know enough about cars. I would never take my car to a dealership that doesnt stand behind their work is dishonest and doesnt know what theyre doing

I am an 18 year old kid who needed a reliable car to get back and forth to school. I went here because i heard that Subaru´s and Volkswagens were reliable cars. I bought a car in January for around $10000. The car looked very nice and seemed to run very good. The sales team assured me that the car had past all of their inspections and was in great mechanical and physical shape. Less then 24 hours after driving the car off the lot the check engine light came on. I brought it back and they said it was nothing and the light would go off on its own. It did, but it will still come on randomly. Then the heat stopped working. I took the car back to the dealership and they said the heater core needed to be replaced. That was $1800 to fix. But it does not end there. The car started to leak coolant less then 2 months later. I took it back and they said it needs a new water pump and that it will be almost $1300 to fix that. This dealership sold me a lemon and there is nothing i can do about it. Be careful when buying new cars especially for this dealership or any other Thelen dealership.

Had the best experience at Thelen Volkswagen bought my first Volkswagen atlas there I dealt with Leo a great sales person very nice friendly knowledgeable and will definitely go back again

Always a good experience in sales and service. The owners are always available if you have an issue. This is a real family business.

Angelo was our salesman and he worked really hard to get us the very best deal possible. He went above and beyond. He kept in touch with us, let us know what was going on. He did a great job with us. Although we decided to purchase from another Thelen dealer due to choosing a different brand SUV, we would recommend Angelo to anyone looking for a Mazda or Volkswagon.

Great service !Helpful and friendly.

Shannon is awesome

Got the oil changed in the veedub. It was okay. Just like any dealer, they go for the upsell. It would be nice if the associate trying to upsell knew what they were upselling. Derp.

I stopped in to get a baseball cap on my way to Traverse City. Every VW dealer I have ever been to has a visible area in the showroom where there is a display of caps, pens, mugs, key chains, etc. Thelen did not have that. An employee was very friendly and took the time to try to find me a cap but was unsuccessful. They should remedy that situation. I ended up getting my cap (for free) from Serra VW in Traverse City

I have been a customer since 2016 and have always received very good service. Everyone is very friendly and eager to help. I enjoy going there personally for each service. They explain everything in detail, which gives a good understanding about the service. The diagnosis report is very well written and gives a gist of everything about your car.

THE WORST EXPERIENCE EVER!!!!!! BUYERS BEWARE!!

Highly recommend Quentin Thomas at Thelen Auto Group. As someone who previously worked in auto sales, I appreciated that he was a straight shooter, answered all my questions and made recommendations to help me achieve my goals and needs for my next vehicle. Great client advisor. Go see him if you are in the market for a VW, Audi or Mazda.

A great place to purchase and service your car. They are very honest and went above and beyond to make sure I was satisfied. Highly recommend if you want the comfort of owning a quality vehicle. Thank you Thelen for all of your help.

Would never go back. Couldnt get financed so never did hear anything back. Radio commercial states they can get anyone finaced with there special lenders or they will give you $500 . Called about the money talked to one of the thelens said it wasnt that dealership it was another thelen he wasnt aware of the promotion so they wouldnt honor there promotionTalked to one of the owners. Said they would get me approved for either the car i wanted or some other type. Talked to the same salesman who never called me back the first time. Apologized for being late again. Talked for a few days told me the banks demands for approving me said they needs lots of paperwork and $2000. Asked what kind of cars i could get approved for. That was over a WEEK ago. Still havent heard back. NO i will not take this review down. You guys run a horrible place. Wouldnt recommend it to anyone

Steve was wonderfully helpful and sold me a great car. The salesman named Guy was way over aggressive and a complete jerk when I didnt want the expensive car he wanted to sell me. The finance manager named Patrick w as very helpful in getting me a great rate. Would go back again ifI dont have to deal with guy again.

We enjoyed working with Thomas Thelen. He made the process of buying a new vehicle easy. He knows his Subaru vehicles inside and out. Highly recommend the dealership. Ask for Thomas. A+

I had my Subaru Outback serviced on Saturday. Service writer was very freindly and helpful. They got me in and out in under a hour. Did a great job with explaining the work completed and what would be required for my next service. Great dealership to work with.I have now had our Subaru Outback serviced several times with Thelen. Very happy with the work that they have preformed. The service staff is great to work with. Highly recommend this dealer. This service was completed on 1/12/19.

Highly recommend Thelen! This was my first experience buying a car. I felt like they were very transparent and honest during the entire process. Would definitely buy from them again.

I was waited on promptly and with a big welcoming smile. The waiting room was well equipped to help pass the time, with people checking in now and then to be sure we were doing OK. My car was ready in a short amount of time. The check out was efficient. Everything about the charges as well as the condition of the car was well explained. A very pleasant experience!

I have been getting my Jetta serviced at Thelen Audi Volkswagen Mazda and I found the people working there to be very flexible, considerate and fair. They were very easy and friendly to work with and I will be a return customer. I hope they have a presence in Mount Pleasant, MI someday. Thanks for the great service! Update - Just purchased a new Subaru Forester from Thelen. Pretty happy with everything.

All points of contact with Thelen Automotive have exceeded my expectations. The sales staff were incredibly nice, knowledgeable, and thorough. My trade-in and new vehicle purchases were seamless and left me feeling amazed to have accomplished these transactions so easily. The service and care provided to me were much better than any that I have received from other dealerships, they will be my choice for dealer and car-care services in the future.

My salesman was Blake, he did everything I asked him to do for the Nissan Rogue I purchased from Thelen, from the detailing to putting the gas in the vehicle I was very pleased.. I cant remember the grandson name thats in finance department he did a very pleasant job also very pleasant speaking voice very nice mannerism thank you again for the vehicle I purchased :-)

I have always had a good experience when taking my VW here for oil changes. I never have to wait long in line and they always get my car right back and on my way within 40 minutes or less. The staff is always very assertive and able to answer any questions I have. I have tried to venture to other places for oil changes but always end up coming back here because they are just hard to beat.

This place was a waste of time and tried to sell my mom a lemon the head gasket was broke and she was going to have to fix it right away

I wouldnt really call it an express lane. It did take quite awhile to have my service completed. However, the staff was extremely friendly and polite. The waiting area was very nice, clean, and well stocked with beverages and coffee, and had a nice TV to watch college football.I feel like it was by far an overall good experience and will continue to have my service done at this location.

I spoke with Steve on a Thursday and met with him on that following Monday. We test drove what I originally looked at and then 2 other vehicles in other price ranges and styles to make sure I wasnt missing any options. Afterwards he came up with some pricing and let me know the following day. That same day I drove off the lot with my vehicle and was very happy that I wasnt given the run around. I thought everyone was down to earth and you can tell the staff does their job and doesnt try to put on an act.

Quality service center. Took good care of us and our Outback. We did have one quirky service code that nobody seemed to be able to figure out, but was finally resolved!!

Staff was friendly and kept me informed on the status of my repairs. They even called me the morning after I picked up my car to make sure I did not have any concerns regarding my service. Great service by all!!

The entire staff in the service department is so very friendly and helpful. They got my work done quicker than I expected and explained things very well. Also the waiting area is comfortable and coffee, water and snacks are provided.

Excellent service! Even when phones were down, online chat customer service was quick and responsive! They made sure I could still get in contact with the store through email, and even got me an appointment for my oil change the same day!

This review has been re-edited after a call from their general manager. He was very reasonable. The sales people also seem friendly. However the service department has been more miss than hit from my personal experience.I expected it would be a different for any owners with cars still under warranty. However being an VW certified mechanic, the bills add up very quickly otherwise. Most recently, there was a misdiagnosis, or rather failure to fully diagnose a an issue - Which surprised me, typically their solution for any problem is to just throw marked up parts at it until it goes away.Also, there was some warranty information I suspect they were sitting on. The bulletin had been out, but I was I was not made aware of a part replacement until a visit when I was barely outside of warranty.I have a much better experience with other local repair shops. They have been more cost efficient and better at trouble shooting in my limited experience.

I am so disappointed with the customer service of the employees at the service center. I had my car serviced and paid 520$. I had a loner car and all I did was drive it home to midland and back but then I was ordered to either put $5gas or pay a fine of $15 I and the representative knew very well that I didnt need to put $5 of gasoline into the car. Wheres customer service. You dont even get a decent car wash at Thelen anymore. The service center needs to be able to have more curtesy

Ive purchased my last two vehicles at Thelen. I feel like the service department is my family. I wouldnt go anywhere else! Great friendly service each and every time! Shannon is a great asset to Thelens service department.

The sales team was awesome! Marty, Chris, Steve and the sales manager (sorry dude forgot your name) made me feel like family. They were more then awesome and I will recomend them to my family and friends. Next car I buy will come from Thelan, keep up the great job guys!

I had a great experience buying my subaru. Easy, fair on trade in, no pushy sales people. I highly recommend them.

Amazing service

Dropped in to schedule an oil change. Informed that job could be done immediately. It was and within time promised. Got additional info on my car and other services.

I am very pleased with Thelen. The service dept is knowledgeable and very professional. I would recommend Thelen for a car purchase and service.

Thelen provides wireless internet so I was able to work virtual while waiting for my vehicle. This helps to make the time go by and allows me to still feel productive. I also enjoyed a cup of hot tea. Thank you,

Greg Mueller at Thelen Subaru was hands down, the best sales person I have ever dealt with and he made buying a car a pleasure! Kind, patient, pressure-free, thorough and very knowledgeable, Greg made me comfortable and excited about moving forward with my 3rd Subie. The new eyesight technology is fantastic, I feel safer than ever! Thanks Greg and Thelen, for taking care of me - with my 4th car from Thelen.

Super friendly staff that had a thorough knowledge of the brand and cars. They were very straight forward and didnt pressure us at all. Great experience at tienen subaru.

I Arrived at the appointment time, and they confirmed the duration of the work. I left to run a few errands and came back at the designated time, just as the service rep was finishing up the paper work. And they washed the car too. One of the best service experiences in a long time across multiple dealerships in the area.

I bought a 2011 Volkswagen Jetta here. Worked with Kelly and Anthony. True professionals and very knowledgeable. Handled the sale with a very personal touch. Great car. Thanks guys!

I was there for some minor recall work. Everyone was friendly, courteous and professional. The finished my car in the estimated time and gave it back to me all nice and clean! Thanks Thelen!

Very concerned about your auto and experience. I have always had great service at Thelen! Shannon and the whole service department does a great job of keeping you informed and making sure you understand the service needs of your automobile!

Awesome. My first real car purchase and didnt get any car salesman vibes from Anthony over at Thelen Subaru. Very happy with my crosstrek.

Wonderful service! Very professional, timely, and respectful. Great experience. They also provide a very nice waiting room with beverages and free internet.

We had so much fun trying out pre-owned cars. Steve Lenhart was the best! The whole transaction was well done and we love our beetle convertible!

I loved the waiting lounge. Coffee, water, snacks, tv, charging station for phones. Very nice place

Great cars, friendly staff. I could not complain with the level of service during my last car purchase experience.

Greg helped me purchase my first new vehicle. He was flexible and accommodating and did not make me feel pressured into making a decision. Overall the experience was better than I was expecting.

Great experience. Shannon was very helpful in scheduling and answering questions. James was helpful, and Justin from the body shop was helpful as well.

Joe and his employees always make me feel welcome.

I am very pleased with the service I have received at Thelen VW service department. I was concerned that having the dealership so far from my job would disrupt my workday. When I arrived I received prompt service and someone was right there to shuttle me to work. When my vehicle was finished they were there within 20 min. after they called. The transaction couldnt have gone smoother. Thank you Thelen VW!!

This is the 2nd car I have bought from Anthony Christie at Thelen in Bay city. My first one was a 2011 STi, and now I just bought a 2019 legacy. Being a younger kid 7 years ago no one would even talk to me, but Anthony took the time even if I was just window shopping. Well I ended buying the most expensive car in the parking lot. That is why I will always buy from Anthony.

Not the most friendly of folks, stopped by to get some prices and was told I was not a serious buyer. I just needed to know what I was going to pay but the sales people were jerks. I ended up getting a new, my first Toyota. In last 30 years I had gotten 2 Vw cars from here.

Excellent! Sales rep., Marty spent a lot of time with me and was not at all pushy and answered all my questions.

My service engine, brake, traction control, and cruise control lights were on. The service team diagnosed the problem within a few minutes and replaced the part causing the problem within an hour and I was back on the road. Great job service team and technicians!

Horrible overpriced service. Dont recommend unless youre desperate and have no where else to go.

Very knowledgeable and speedy staff. James was very helpful in keeping me updated and informed on progress with my car repairs.

Ive purchased 3 vehicles from Thelen and love the service department. They are absolutely amazing and sooo helpful. I have always had my service handled through them for all of subarus. Ive even taken my non-thelen vehicles in for their rust proofing system. I would highly recommend them.

Overall a good experience. Some minor glitches that were eventually taken care of by the dealer. I would not hesitate to do business with them again.

Had excellent opportunity at this dealershipWas given excellent opportunity to purchase opportunity that the vehicle had presented itself without pressure to do so.

Great Experience here. Adam was my sales man. He is very honest and fair. No BS here. Would purchase a car from them again. The entire sales process took 2 hours. Unheard of in the car business.We bought a Passat TDI SE

Fast, friendly service! Always nice doing business with the service department.

Excellent service experience provided, as always. Special thank you to Shannon for her care and professionalism.

This review is not about the quality of the service but about their intransparent pricing. I brought my jetta in for a routine 30,000 mile service. Their online portal stated a price of 204 dollars, which is supposed to include everything you need to get the most from your vehicle. Turns out, this price must not include a lot of things as I ended up paying 350 dollars instead. My car was in excellent condition, I did not need any extra parts, just the standard 30,000 mile service. After making the staff aware about the price discrepatancy excuses ranged from online pricing does not contain parts to online pricing is only for factory required maintenance. A 70% markup over the online price is intransparant at best, not to say false advertising. I live in Cincinnati and came back to thelen because my experience in the past was good. I will not be coming back. Imagine you order food for 20 bucks in a restaurant but get charged 35 instead because pricing is only franchise recommended and did not include prices for the parts to make the food...

Very good service, very informative, helpful and honest on all vehicle concerns.

We enjoyed working with our friendly salesman and manager. Very happy with the process and our purchase.

Great service as usual. Excellent communication throughout the process Will continue to use Thelan for my maintenance needs.

Thoroughly enjoyable! Nice snacks, great teas, all nice and clean, good work on car, and transport to the nail salon!

This was my second purchase at Thelens in the last two years. I highly recommend Thelens to everyone I know looking to purchase a vehicle

Good people. Love my car

Always friendly, fast and honest service. Would definitely recommend them :)

Very thorough inspection and evaluation of defects and response to che4ck engine light. Used venicle purchased elsewhere. Very close attention to needede repairs and suggestions for futute needs.

3 hour wait for a 300 dollar bill. This place sucks. Cant even fix a horn. When their a horn recall on the internet. Thanks

Overpriced and poor offer for our trade-in

Awesome service, great staff. Fast and affordable!

Great service. Vehicle was done when promised.

Very prompt and professional service each and every visit !

They have timely appointments and offer good, friendly service.

The folks at Thelen, and especially the service manager (Shannon Grreenwood made sure my Q5 and I were well taken care of. They did a wonderful job.

Worked with this dealership myslef and family has for many years. Service center is great - always informative and a nice waiting area.

Excellent staff with great customer service attitude : work get completed in a timely manner. 👍👍

The staff at thelen were wonderful to work with. thanks Patrick!

Very helpful and friendly service. 🙂👍

Shannon always treats us like family. Shannon and her staff provide exceptional service.

Always great service and willing to work with you.

Sales personnel were knowledgeable, helpful, courteous. what more can you ask for.

I needed some warranty work on my 2010 Volkswagen CC, and the tech not only took care of what needed to be done, but did a complete inspection on my car to head off any further problems!