user
Mattress By Appointment
6417 Harford Rd, Baltimore, MD 21214, United States
Appearance
Mattress By Appointment
Comments
Ni
Review №1

Sometimes Im skeptical of poor reviews, but the other reviews saying there is a rude person answering the phone are 100% correct. I just wanted to know if this store same day delivers to my location, but the person was very nasty asking me What does it matter?. Not sure if their deals are worth suffering the horrible customer service, but Ill be taking my business elsewhere.

li
Review №2

I just purchased a mattress from Joe. I was referred to by a friend who bought from him. It was a great experience, he was very informative, courteous to my needs, and pleasant to deal with. The mattress is amazing! The prices were great, and I even received a FREE 4 day 3 night stay in Orlando compliments of his mattress company. Just had it delivered same day! I will be back! Thanks Joe!

Ja
Review №3

GREAT EXPERIENCE! I bought a mattress at half the price it cost at Mattress Firm! Yes I shopped around. Feels great, 10 year warranty. Customer service fantastic, Joe knows his stuff! I Paid $40 down and financed with No Credit! Thanks Guys!!

JA
Review №4

In response to Brittany Dutton, what she is writing this is totally FALSE. She was not even there. Her mother accepted the delivery not her. So she says she seen the delivery with her own eyes is totally false. The mattress was not dragged by the delivery driver, because it it was, the plastic would have been totally ripped all along the bottom, it was not. The was a small tear at the top of the plastic and that happens sometimes when unloading from the truck. But the mattress wasnt ripped at all. plastic along the bottom was not ripped. its impossible to drag a mattress and not rip the plastic along the bottom. She sent me a picture. NEVER has a customer in 4 years said my delivery person dragged their mattress. He is 68 and weighs 370 pounds. he puts them on his back every time. I only offered $50 to satisfy her and just be done with it, no sense in arguing about it. She received her money and is not being truthful when she said she seen it delivered with her own eyes. She was not there. Unfortunately sometimes you have to deal with situations like this. I have 37 reviews on my business page and all positive.

tb
Review №5

Great mattresses, great prices. Fast and easy financing! In and out in 15 minutes with a great mattress!

Ta
Review №6

Joe was very welcoming and knowledgeable about his products...Im very satisfied so far with my purchase!!

Br
Review №7

So I have purchased 5 mattress’s from this establishment. Ashley has been absolutely amazing however the main man that overlooks everyone Joe is unbelievably rude, his customer service needs tremendous work and he has no respect for this business or his customers what so ever. I just recently purchased a mattress for my mother for mother’s day. I’ve always picked up, but this time I decided to do delivery since I work two jobs and have limited time. The delivery was horrible, I watched on my neighbors video the man dragging her new mattress up all of my stairs and there are 20 steps total. The entire plastic was torn completely from the corner along the long side and there were dark discolored marks so I contacted joe immediately. At first he tried to deny that his guy would drag it, but I seen it with myOwn eyes as well as my whole neighborhood that was out there. Then he tried to justify his delivery being done that way and assured me he would reimburse me 50$ for the inconvenience since I paid for it to be delivered and destroyed before even being able to put it in my moms room.. it is now June 4th and it was purchased and promised to be sent out May 7th. Almost two months later and no check, I’ve reached out to joe and he was smug and rude about it saying his accountant must of sent it to the “wrong address” which baffles me because I confirmed my address multiple times and he had it on file when I did my financing. This whole last experience has been horrible and it seems like it has been nothing but games and ignorant comments back from joe himself with poor customer service skills. I’m sorry to say that when I buy my home soon I will not be returning like I planned to finish furnishing the rest of my home and surely hope that whomever runs this business helps Joe with his customer service and attitude issues because the way he speaks to people isn’t professional and it is rude. Head my warning if you buy from Joe!

Bi
Review №8

Absolutely great prices I would recommend this to anybody if youre interested in buying a bed

Sh
Review №9

Was very interested with purchasing a Queen mattress and having it delivered, but I was turned off by the attitude of your employee who answered the phone for today at 2:00 pm! He should not be answering questions with an attitude. I will call some place else!

SA
Review №10

They have good mattresses but are very high, and manipulative

da
Review №11

Awesome deals!! Great people and excellent prices!!!

Information
6 Photos
11 Comments
4.1 Rating
  • Address:6417 Harford Rd, Baltimore, MD 21214, United States
  • Site:https://mattressbyappointment.com/locations/md/baltimore/
  • Phone:+1 410-844-4952
Categories
  • Mattress store
Working hours
  • Monday:9AM–10PM
  • Tuesday:9AM–10PM
  • Wednesday:10AM–5PM
  • Thursday:9AM–10PM
  • Friday:9AM–10PM
  • Saturday:9AM–10PM
  • Sunday:9AM–10PM
Service options
  • In-store pickup:Yes
Payments
  • Checks:Yes
Similar organizations