Jeremy, in service, is so great. He is so nice, professional, and he always takes the time to explain things to me that I don’t understand. I always feel so good walking in there and working with him. Honestly if he ever left I’d go elsewhere, he’s my go-to when it comes to my car.

Sometimes they don’t have staff to answer the phone. Frequently someone is on vacation so concerns cannot be addressed. I brought my Touareg TDI in after hitting a pothole. Vehicle has been held hostage in their shop for a month now and still nothing is done. Service advisor does not seem knowledgeable, technicians are inconsistent in their diagnoses, and I can only imagine what kind of sweetheart deals they’re cooking up with the insurance adjuster.I do not feel they advocate for the customer or respect the customer’s time and I have low confidence in their technical abilities. Very disappointed. AVOID.

Thanks Cheryl for working with me on scheduling my appt. Service Dept is the best.. (mike) thanks for the hook- up on the battery. Larry H. Miller Avondale, Vee-Double U is the best.•Ms• Kimberly McCray

So I brought my wifes car in to the service shop a few days ago. My service consultant was at lunch since I had arrived early so another gentleman helped me get everything set up. We went through everything I verified the services I wanted to have done and signed the document agreeing to those services and price. Upon completion when I reviewed the invoice they had performed services I had previously declined, forged my signature on the document stating the different price point ($400+ difference) I had not agreed on. So after my wife stood firm, they finally gave us the original price I signed for.If they needed to include additional services thats fine a call would be nice, but signing something for me without my knowledge was not acceptable.

Chrome delete was negotiated at time of sale. Purchasing the vehicle was the best experience I have ever had. The service department (Jeremy Spreitzer) is lack luster at best. Took 4 weeks just to set up the appointment, from 3 ignored emails from the service department (Larry Spreitzer) and service manager, to having to go in person to force an appointment. After dropping the vehicle off, it too another week for Larry Miller Volkswagen Avondale to get it to Color Bombs who did the chrome delete. Service department leaves a message that the vehicle will be done on a Friday....I waited and waited, never week comes around and I call Color Bombs myself and they tell me Larry Miller Volkswagen Avondale said they were going to send someone down to get the vehicle, but never did. Since I have had Color Bombs work with my other cars, which I highly recommend contacting Adam for any wrap service, I told him I would pick up the vehicle myself on Thursday. I picked it up expecting to eventually hear from Larry Miller Volkswagen to close out the service on their end, but again nothing. Until I just received a rate our service text today, which truley had me lol. Again I highly recommend purchasing a vehicle from Larry Miller Volkswagen Avondale, but get the service elsewhere.

Volkswagen has always taken care of my friends family and myself. I would recommend them for any of your auto needs. Thank you again, Ive been doing business 8+ years with many years to come.

Terrible service advisors. No care for you or your vehicle. I was denied recall service. Told to wait months and told a loaner vehicle would not be issued to me. Do not come here for quality service.

I bought cars there and taken them for service there, one time they returned it with grease all over the bumper real dirty, second time with a lot of oil outside the engine and it’s a 2021 we only had it a couple of months this is how they treat your new car, Not taken it there anymore. Bad services Really Bad service

Jeremy was great!!! He helped me get the oil package that was the best fit for me, he was very professional, real nice guy as well, fun to talk to!

Been Using Larry H. Miller VW for years since I first got my Jetta back in 2015. I always work with Ms. Barbara H. she is always such a pleasure to work with and is great at keeping you updated and making sure the correct service is completed and the problem is fixed. Usually they are very fast with turn around time. This last time was the longest service had ever taken. I had an appointment scheduled and my car was not looked at till a week later. By the time they finished diagnosis, finding, and fixing the problem they had my car for about 2 weeks. Though it took long Ms. Barb went above and beyond in checking my vehicle warranty to verify it was covered. I sincerely recommend working with Ms. Barb out of all the advisors. She is very welcoming and goes above and beyond with the best customer service experience.

Had an electrical/locking issue with both the front driver and passenger doors. Both door actuators had to be replaced. My service rep Kyle, was terrific and made it a very positive experience.

A few months back I took my vehicle in for tire rotation. As soon as Barb opened my door she smelled fuel. Long story short, they kept my car until the issue was found and fixed. I seriously cannot say enough good things about the LM VW service team!! They are the very best by far. I have been going there for quite a few years now and will never go anywhere else for my VW needs!! From service to sales, they are forever my #1Thank you Barb.... Kyle and the whole team for doing what you do ❤

I had some recall work performed this trip. However I have used their services for more than 4 years with always excellent results. Timely, fair priced, excellent customer experience.

Mike kept me updated and informed of new issues that needed to be addressed .

Has my car done and ready to go even sooner than expected! Eric was super friendly as well. Thanks guys!

Barb was very helpful in fitting me in before a road trip. Thanks again Barb!!! :-)

Jeremy does an awesome job! Great addition to the service department.

All the employees are great! & always very attentive and informative when discussing any issues with my vehicle. In the past, they assisted me with issues that were far from my budget, but needed to be taken care of. I was able to set up payment arrangements and got the work done. My car takes me from point “A” to point “B” and by doing so I had all the work done, and was good to go in just a few hours! Shoutout to: Mike, & Cheryl whenever I was at work I would receive those texts like “Hey girrrll, remember that recall. You need to get in here!” Lol but honestly Just the convenience of being able to set that appointment up through text saves me so much time! Keep up the good work everyone!

The staff are very nice, they all try their possible best to make sure my vehicle is fixed.

Actually my wife took our vehicle to our routine oil change, because I was at work.. she called me disappointed because they had to keep the car for an extra day..and they wanted to send her home on an Uber, not even asking if we had stuff to do or kids to pick up… they ended up giving her a rental, but had to deal with the employees attitude and and dismissiveness…The funny part is that the last time I went for our routine check up I had kind of the same experience with the employee but I just shrugged it of as them being busy or having a hard day, but I guess it’s kind of there stride

I have taken my car there 3 times for check engine light. First time they returned my car and said the light came on for no reason. 2nd time was a p80 valve which wasn’t the problem. 3rd time was a vacuum pump something or other that they don’t even have in stock and Volkswagen doesn’t have any available. Never washed my car once when I picked it up and very unprofessional with communication. I should have known better than to bring my car here with all the terrible reviews this place gets. I feel dirty every time I step foot in the place. If you take your car here for any reason I assure you you will be disappointed. I was told to drive my car with check engine light on until someday they call me back with the part needed to fix the problem. How professional of them right. It’s been one week and crickets not even a follow up to say they still don’t have the part.

Barbara is the best hands down!! She got me in and out.

Mike Erickson is the best Advisor. Really honest and does the extra mile for ya!

I been coming to this dealership since 2010 when I bought my first vehicle from them now on my third one.Barbara Halsey is great I love her customer service

I have been provided service for the last 10 years by Larry Miller VW and know they are reason “Greta” my 2008 Passat Wagon remains in excellent condition and on the road as she approaches her 14th year.Barbara and team are very sincere in providing service and sharing knowledge. I was always comfortable with any repair they have recommended.

Eric in service was great! He got me and out in half the time promised. The dealership as a whole has exceeded my expectations in every way. Thank you!

New vehicle but the air conditioning started to work inconsistently. Called service, set up an appointment, dropped it off, got a text that it was done, picked it up before 8:00 pm and now it works great. I believe the service rep was Mike Erickson.

Great service very friendly had my car back to me early

Excellent customer service as I have come to expect from Larry H Miller Volkswagen

Barbara is the best. So friendly and efficient. 10/10

We are satisfied with all the maintenance performed on both of our Volkswagens but unfortunately are disappointed with the unprofessional of one of the service assistant.

Very friendly, definitely worth the extra cost.

Like the atmosphere flet like I was treated like a human being. Got a great deal on a GLI ask for Miguel R. He really helped me and got me a great deal!

I GOT COLD AIR YAYYY!!! THX GUYS....

They were great with my schedule and issues with my car!

As always, took me right in after a last minute re-schedule.Said it would be a couple of hours, but they were done with that in less time than that.

Jeremy’s customer service was nothing short of excellent!

Very professional, well done 👍🏼

Friendly staff, great service the only downside is it takes two to three hours to do a simple oil change on a scheduled appointment. I know it dont take that long to do with oil change

Very professional and timely

Auto start was not working. They fixed it

VW ID.4 follow-up.

Great job and on time

Great service

Replaced fuel pump and radiator

Service Rep Barbara is super!!

Service