My Unlce (Retired police officer) referred me to this shop. Owner is also retired police officer. I submitted my photos online and received a quote in 48hrs. I loved this feature because this shop was almost 40 minutes away so I didnt have to go out there twice. My SUV paint repairs came out great. Quick easy process. Theyre an in-network provider for USAA.
DO NOT BRING YOUR VEHICLE HERE.I trusted these people to fix my vehicle after a collision that was covered by the person at faults insurance. They fixed the cosmetic damage but returned my vehicle in worst shape mechanically. Vehicle stalled the day I picked it up and never ran the same. Not only did they refuse to fix it, they refused to acknowledge that the error was caused by the collision and therefore my vehicle ended up in worst shape after trusting these people with it. DO NOT TRUST THE 5 STAR RATING, THESE PEOPLE ARE AWFUL TO WORK WITH.
This shop is excellent!! I tried two other shops first and they were unable to complete my running board installation. So, I contacted Fix Auto Repair in Avondale and they did an excellent job in less time than I was quoted at the other two shops. Their installation job was so good, it looks like they came with the car from the factory. I highly recommend this shop. See the picture.
Hands down, best experience with a collision center. When i dropped my vehicle off i instantly had a great feeling. You walk in and the vibe is very calming. Everyone is soo nice. Every week you get either a call or a text until your vehicle is finished. These calls and texts let you know the progress of whats happening. When i picked up the vehicle they spent the time going through everything with me and making sure i understood everything. Even offered me some info about vehicle depreciation to bring up to my lawyer. Will definitely use this place if i ever need to again.
I was in a car accident in San Francisco & I’m so thankful I was able to drive my car back to Arizona to get it fixed by Fix Auto Avondale. They gave me a quote & had my car fixed in 8 days. I was expecting them to have it for a couple weeks so this was amazing. They were so quick, professional, accommodating, and kind when I had to stop by to get something I left in the trunk. I am very impressed! Thank you!
FIX Auto Avondale did a great job on fixing our auto after a front end collision. They were polite, professional, and did great work in less time than I even imagined. I would highly recomend them to anyone in the area that needs Auto work done.
Terrific service and customer service. Came highly recommend and was not disappointed. Kept me informed of issues and repair options for sun roof leak not under manufacturer warranty. Very happy with services provided.
From the minute you walk into their shop you get greated and helped with professional care. They are easy to work with and respond quickly to your needs. Im satisfied with the work they did on my vehicle.
Troy and Melanie are amongst the hardest working husband and wife team you could ever come across. Both incredibly generous, compassionate about their work and customer service and quality to detail. Troy is an amazing talented artist, and Melanie is that mother type caregiver personality to not only her staff but each customer that walks through that door. If You’re looking for a company to trust your insurance work with, or even some pretty sweet custom airbrushing, I would not even hesitate. If you’re in the area, stop by and see their clan and state of the art work space. You won’t regret it.
Being a female trying to get car work done is a little intimidating. I was scared as I have never dealt with auto body shops before but literally these folks put all my worries at ease. They call and update you with your car status every Tuesday and Thursday. Eric and the Melanie are great!!Also, I originally was supposed to take my car to Car Star but timing didnt work out. They recommended I come here and now I cant THANK THEM ENOUGH!!!!!!!!
I had a dent in a pearl white car and they did a wonderful job. They worked with the insurance company and they called me with updates of when they started, when painting was started and a eta of when it will be ready for pickup. They so kindly stayed a little later for me to pick up since I didn’t get off until end of business day hours. I will highly recommend this body shop to all friend and family!! Thank you so much for doing an amazing job!!
Honestly dont have much to go on except things looked old and people didnt feel honest or like my best interests were at heart. Maybe they do an amazing repair job but i chose not to go with them in the end because it felt off.
I just want to say this is a quality business Melanie the owner Helped me right out of the box when I called. Eric the shop manager made sure I was happy and gave my estimate for my insurance was amazing very personable and he was very precise I’m getting my Nissan Rogue back on the road for me. Melanie kept in contact with me they let me know when things were going to be ordered and how long it was going to take. They hooked me up with Enterprize Car Rental so I had a car for the week. And I would 100% use them again and refer them to everyone I know. Awesome business and such nice people. I would HIGHLY recommend~ Donna Lohmeyer Kling
My husband and I have used this business several times. We were totally happy with the work they did. They work well with the insurance companies and did a fantastic job on making our vehicles look like new. We liked when they set the completion date and stuck to it. Anyone using this business would be pleased with the work that is completed. If we ever need repair work again, we wouldnt think twice about using them again! Outstanding! Very professional and care about their clients.
I have known the owners for over 20 years. They started out as a dream in a garage. There constant commitment to quality of work and professionalism out shines everyone in the business. They take serious pride in perfection with every single client . If you are a serious car lover or want your every day driver looking good, then there should be no thought, take it to Fix Auto in Avondale. Great service, professional work and high standards. Thank you guys for everything you do.
The best shop is the west valley hands down. Explain the repair and kept me up-to-date through the whole process I will definitely be recommending the shop to a lot of people and family. Thank you Troy for all your help and getting my car back to being perfect
Had a few small scuffs on my car which they took care of for me. Staff was very polite and caring.
Great place friendly staff. Work was completed ahead if schedule. You cantell my car was hit. I am very happy with the quality of work and the FixAuto team.
I have a 2014 BMW R1200RT that I bought new in my home state of Alaska.In 2015 I rode it to the lower 48, & it has been in the lower 48 states ever since. The bike now has nearly 50,000 miles on it, even though I only get to enjoy it 8 to 10 weeks per year.Troy & his company have painted parts of it twice. Once initially when I bought a trailer for it. The trailer did not match the bike.Thanks to Troy, & his staff, the complete vehicle is painted to match in color as well as pattern. The trailer & new BMW top case & side cases are now completely matched. The paint job includes very subtle ghost flames on the trailer as well as the side cases and top case.The paint work is quite attractive, & I am proud of its appearance.The trailer is small with only one wheel. It can carry up to 75 lbs easily & tracks with my bike perfectly. Any time I stop for any reason, it draws a crowd.Troy is dependable, timely, & his attention to detail is unsurpassed. He will remain my choice for this kind of work.He also helped redesign my trailer hitch, to work better with my bike & trailer unit.You can be comfortable with Troy as your choice for professional work.
Extremely satisfied with the services for the following reasons:1) Clean professional looking office2) Courteous and respectful staff3) Fair pricing compared to the competition4) Great communication throughout the repair process, received text updates regularly5) Superb work quality6) Timely experience, repairs completed earlier than estimated7) Caring experience. They let you know they value your business..See before and after pics for proof of the results...
I have been a long time customer and never disappointed. Troy has done both bike and car repairs and painting. I just keep coming back! I wouldnt go anywhere else. And, either should you.
Front Office Assistant kindly helped me to get my rental car after I continued to get the run-around from the other local Enterprise locations...I had a reservation as my car had been hit but somehow that went out the other ear, lol. I dont k ow her name but I appreciate your work ethic!
This place was amazing! Not only did they finish everything on the vehicle, they were a full week ahead! Just amazing! From the first day there to the moment I got my truck back Eric was on top of everything! I’ll highly recommend this place! Everyone was very professional doing their job! Thanks guys!
Ive taken several vehicles here and have always been impressed at the quality of work. I had a brand new Dodge Challenger that struck an Elk and it suffered extensive front end damage. They repaired it to the point you couldnt even tell it had been in an accident. All the seems including the hood were perfectly aligned. The paint they used was high quality and matched to perfection.
Great friendly people that are very organized and professional in the way they do business.Troy gave me a tour of the facility when I walked in for the first time and it gave me comfort to know that my car was going to be in good hands. He also explained to me how some of the work is done and that made me happy because consultation is very important to me.Prices were fair and reasonable and they were quick to address any of my concerns, or answer any of my questions.Their attentiveness and agility in adapting to my needs as I communicated with them about the things I wanted to get done was a pleasure to work with.The work I ordered was done in a timely manner, they provided consistent communication with me throughout the process than when I returned to pick up my vehicle it was clean and looked like new again.That was wonderful considering that the recent storms had left my car looking like it took a shower in dirt.Thanks a lot guys, you’re awesome!
Troy and his team are very professional. My step son was in an accident and they quickly responded with having the vehicle towed to their location immediately and did the complete process of analyzing the damage and getting with his insurance company quickly and effectively. The vehicle was a total loss but everything was handled quickly and he was able to look for another vehicle within a week. Thank you guys so much for your service and professionalism!
Called to try and get a quote for a full paint job. Never got a chance to schedule an appt to bring the car in. Lady on the phone told me their basic paint jobs start at $ 8000 and go up from there. Needless to say I am going to pass but may be next time they should at least give you a chance to say what car you have or what needs to be done to it before they dismiss you like that. Will be taking my business elsewhere.
I was very satisfied with customer service quick and polite and job was on time....
Fix Auto was by far the best experience I have ever had for accident repair. They had my car done in a timely manner, the repair to my rear bumper was done so well I didn’t even know I had ever been in an accident. Paint job was spot on my door handle look like new as did my bumper. They must have clean the entire exterior of my car cause it looked new again. Thanks Eric and the receptionist Megan for being so polite.
They charged for parts we DID NOT NEED, did not call us as a courtesy to tell us what was going on. Went straight to our insurance company for more money! I told them to load old parts in truck bed. When we got there the owner Troy couldnt show us the CRACK the grill had in it, BECAUSE it did not have one,etc..etc. small dent in fender 4in around ment they had to replace the whole fender. If they were a body shop they could have fixed it. The best I can say is RUN!!!!!
Great place, Great team. I have taken my vehicle to their shop a number of times. They have always been very helpful, and their pricing is reasonable. Highly recommend
Amazing service, fast and decent quality.
Our vehicle was wrecked when a wall fell on it. Troy and his company did a outstanding job fixing the vehicle and making it look new again. Great service, on time and keep me updated on the process. Highly recommended
If your vehicle is damaged in an accident, your insurance company will likely provide you with a repair facility that’s in their own best interest to save them money... High volume body shops like Service King, Caliber Collision, etc. Just know you’re not obligated to accept those recommendations. Businesses like Fix Auto Avondale provide the same services, guarantee their work, and are much easier to deal with if there’s any issue with the repair, warranty, or insurance payment. Having dealt directly with Troy Buck (owner) I can tell you he is easier to reach than any “1-800” number I’ve ever dialed.
Treated me like family when I brought me vehicle in to be repaired. Staff was always friendly and cordial. Time frame was excellent and was actually finished sooner than quoted. They helped take care of everything with the insurance company as well. I’d definitely recommend and bring any and all other vehicles I own in for future services. Highly recommend.
Troy and his crew are the best. Very pro-active with the issues with my vehicles. They were very professional while treated me like I was part of their family at the same time. Everyone that I have referred to them has been very happy and continued to use their services.
Best shop in town hands down. You always get what you pay for but not just the quality of their work but the quality in their work ethic and energy. You wont be disappointed!Second visit and as expected, they did not disappoint! Im telling you go see them for all your body work needs!
My wife was side swiped by someone and left pretty good damage to our vehicle. We had a family trip planned, I dropped our vehicle off here and rented a car for our trip. Not only was it done by the time we got back from our trip, it looked like the damage never happened. All paint was matched perfectly and blended to where you couldn’t tell anything was ever wrong. I highly recommend and will take any future issues to these guys!
Fix Auto Avondale did a great job on my Mustang. The work was so clean and restored my car to like new condition. They communicated throughout the repair process and had my car back to me when they promised. The estimate was spot on with no cut corners and nothing hidden at the end. The staff was professional and reliable. I will bring all my vehicles to Fix Auto regardless of where my insurance wants me to go.
Outstanding work and detail. Only a few shops out there in the valley fall in the category of great work and custom jobs. FX is definitely a place to take your everyday ride or your weekend whip. JP
I had taken a Lexus there for some small body repairs. Just like new....... the paint match was spot on. Great communication also. Would recommend for sure. A+A+A+.
Best experience i have had at a body shop. Work done on time and done well. Erik knows customer service
I want to thank Eric and the team at Fix Auto Avondale for their efforts to make sure I was “completely satisfied” with my recent repair. The true measure of a company’s commitment to customer satisfaction is how they deal with issues when they come up. Eric spared no expense to see that my concerns were addressed promptly and correctly!
With over 195 vehicles in our fleet, we are lucky to have such a great auto body shop nearby. We have probably taken over 20 of our vehicles to this shop in the past 5 years to repair everything from minor dents and dings to panel replacements and frame work. They have never failed to impress us. When I needed work on my personal vehicle, it went here as well. I highly recommend this shop for everyone, and especially companies with large fleets. They make the process so easy for us! Keep up the good work!
Troy and his team did extensive body work and repair to my wife’s Ford Explorer following a rear end collision. It came back as good as new. We are extremely happy with the quality of work and attention to detail exhibited with our repair. Highly recommend!
Best of the best in the West valley! The staff was phenomenal and beyond professional! Every question I had was answered and explained in detail. Hands down the best auto biz in the state! They have gained a life long customer!!
Troy and his team did an amazing job with the custom work done to my older Square body Dakota, true amazing American piece on the hood! 10 out of 10 he will always be my go to for any custom airbrush or paint work! I will recommend him to everyone and anyone who asks for a trustworthy, respectful artist that comes out on top every time!
Had an accident with my truck and brought it in to them to have it repaired. They told me it’s be about two weeks and it actually ended up being done sooner than that. The care and concern they had for my vehicle and me felt like I was family. I will definitely use their services when needed in the future.
My tire blew out and damaged the left side and rear of my pick up. I brought my truck in and received the best treatment and updates during the repairing.The quality of service was exceptional and professional.I would highly recommend this shop.
Troy Buck does awesome work! His is extremely detailed and professional. I have know Troy for a long time and am impressed with his artistic abilities and craftmanship. I would not hesitate in recommending his workmanship!
Best shop on town! Troy and his crew really care about their customers. When my wifes car was in for repairs, they kept me posted on every aspect and the results were outstanding! I cant say enough good things.
Very professional, they took great care of us and did a great job. I will definitely use them again in the future. I highly recommend them.
Good people and great service. Got my car back in one week. They do such a fantastic job I can’t even tell exactly where the damage was done. I really recommend this place. GREAT JOB GUYS!!!!!!
Iv taken 3 of my trucks here for repairs and Troy does a amazing job. Great customer service and amazing quality work. Highly recommended if you want your car to look as good as new when it’s repaired.
I went to Fix Auto Avondale after our minivan got t-boned in an intersection. We towed it to Fix Auto after a recommendation from a friend. Troy and team made the process painless. Though I never want to be in accident again, if I did, Id tow my vehicle to Fix Auto.
Troy and his crew is the best in the business. I have take and referred numerous Cars there and they have exceeded all expectations and go above and beyond what needs are. Will continue use their services when in need.
Best shop in town! Any time I need them they are there for ever car I have. They even do motorcycles. They were professional, courteous and always kept me up-to-date on what was happening through the whole process.
Ive had the privilege of knowing Troy (owner of Fix Auto) for about 10 years now. Having worked for Wesco Leading Edge for 12 years I had the benefit of meeting and providing vendor service for Fix Auto. Its always a pleasure going out Troys shop. The work, whether it be custom or repair is AMAZING! First there is the professionalism of Troy and his staff that you will encounter you will not get from other shops. Quotes are base are based on knowledge and honesty. The QUALITY of work is as I used to tell him man it didnt look that good leaving the factory. If you need repair work, take it to Troy. If you want ONE OF A KIND work, take it to Troy. If you want it done right the first time at a fair price take it to Troy. Plus you can see his work in magazines and on TV shows. Youre in for an amazing experience at FIX AUTO AVONDALE.Thanks Troy (and staff)Stephen W.
Troy helped me with taking my project car from good to great. You WILL get the best bang for your buck with these folks.
Troy, Melanie and the whole staff is phenomenal- I’ve had a few projects “ mainly me wrecking cars “ and Troy and crew comes to the rescue - Not only is there quality of work A+, but these guys have integrity and make you feel part of the family ! They don’t sell you stuff you don’t need ! If you want your car done right, and not break the bank call them !Maybe that’s why they’re recommended by pretty Much all the major insurance 😉🤔
This shop put on my Carli lift for me. I was very happy with the work and return time so when it was time for color match and a logo, I went back of course. I received pictures a long the way and had my truck back the same week! Absolutely love these guys and would definitely recommend!
Professional shop and attention to detail. I will be using them for all of my custom auto needs. Thank you Troy and keep up the good work!!!
Troy and his team are very professional, and provide great service! Will definitely go back!
They did a great job with my car; it was done quickly and looked great. Everyone I spoke to was professional and provided quality service!
Troy has always taken great care of our families vehicle needs. This is a reliable business that truly takes care of their customers.
My vehicle was in an accident and needed to be repaired. I took the vehicle to FX Auto Body towards the end of July. The vehicle was in their possession for nearly a month. After picking up my vehicle I noticed that the repairs did not look right. I had asked another body shop to give me their opinion on the repairs that had been fixed. After a quick glance at the vehicle there was numerous things wrong with it. There were missing bolts, clips, screws, parts that fit incorrectly, fluids leaking, and a lot more. I called my insurance company and informed them of the situation. The next day my insurance had went out to the second body shop and was appalled at the work that was done. Higher ups from my insurance went to look at my vehicle and took plenty of pictures and inspected the vehicle. My insurance company then made the owner of FX Auto Body go out to the second body shop so he can explain himself and the horrific repair that was completed on my car. The owner had nothing to say. During the first repair of my vehicle I had to find my own way of transportation because I do not have renters insurance. I will be without my vehicle for a second time (not my fault) because FX Auto Body failed to ensure my vehicle was done properly. FX Auto Body paid for a rental for me for 8 days (this was during the inspection time between all parties). The owner called me and told me he refuses to provide me with a rental vehicle anymore because the time that it should take to fix the damage we caused is 4 days. FX Auto Body has failed to keep in mind that my vehicle is getting repaired AGAIN because of damage they caused and damage they missed. My insurance company even paid for brand new parts to be put on my vehicle and FX Auto Body put my old parts back on. Where are my new parts? Sitting in your shop? Did you sell them? Hmm. I feel as though FX Auto Body has done everything they can to sweep this situation under the rug and forget that they potentially put my life in harm’s way. Troy Buck the owner is a very unpleasant person to work with and my vehicle shows their horrendous quality of work. Troy stated that the tech that worked on my vehicle was terminated. That does not solve the issue. Was there not a Quality Check performed on my vehicle? Is this not a procedure? I will do everything in my power to save anyone’s car from suffering from a loss like mines. Moral of the story: They will take every dollar they can and not care for the safety of you, your family or friends. I hope they endure every ounce of karma they deserve.*********ALL PHOTOS ARE AFTER REPAIR*********
Troy and his team are great. Amazing service and friendly. Will definitely recommend and keep going to them with my vehicles.
Fantastic company, communication was great. They fixed the car timely, after being in an accident. Great experience overall, and would highly recommend.
Great company. They painted a Sandcar for me & it came out awesome. I would recommend them to anyone looking for automotive paint work.
Troy and his team do excellent work. Trustworthy & very easy to work! Highly recommend.
These are some good and honest people. Had some minor cosmetic damage to my headlamp washer fluid assembly, and they took the time to help me with it at no charge. Hard to find good people like this nowadays.
This is an A+ establishment, they are so polite they know there business they get the job done fast, I will surely use them again and tell pepper about them.
Had repair done from a hit and run on my vehicleI dropped my car off on Monday morning and it was completed Wednesday afternoon!Completely impressed!
Troy did a great job and my car looks brand new. I am a very happy customer.
Troy and his team at fix Auto did an amazing job on my car. Would recommend to anybody I know.
Great company with great service! Was very easy to do business with. Thank you Troy
Recommend Fix Auto Avondale to everyone! Over the top work, wonderful customer care, reasonably priced, and great staff!
Ive been in 3 accidents (not my fault)and they have always taken care of me. Never had an issue with the work and them speaking with the other insurance. I would give them 10 stars if I could.
Troy and his co workers were very professional and courteous. They gave us a time-line for repairs and delivered. I would recommend them highly to everyone.
Absolutely love this place . They do amazing work i definitely recommend them to all my family and friends
This company is a A+ in my book. Very professional when it comes to your vehicles awesome communication and customer service with the whole team. The custom craftsmanship they put in there work is amazing the art is so clean. This team takes there skill that actually shows passion in there work to make you smile and know you made the right decision! I choose FIX AUTO every time when it comes to my auto needs. I had the body fully custom built and painted on my 2019 dodge charger srt hellcat to see the art work and the full build fix auto did from the beginning to how it looks now check out my instagram @hlcrazy2019
I have taken my car here multiple times and not only are they trust worthy but they do the most amazing work!!!!!
Best place to take your automobile when in a wreck
Great customer service, amazing job done, and if ever in the need again I would definitely make this my shop of choice.
Didn’t know what to expect being I’ve never had to do body work in my vehicle.I was very pleasantly surprised and very impressed with the work they did on my 2018 Ford Explorer. From the first visit of getting an estimate to the updates Every couple days also handling the rental and mostly to the amazing job they did fixing my vehicle. I would recommend this place to anyone needing body work! Thank you for the great job you did! Kim N
FIX Auto Avondale is an A+ shop! They took care of us as well as our vehicle, updating us regularly on the progress. Our vehicle was done on time as promised.This shop comes highly recommend as they are honest and do a terrific job.
Professional and personalized experiences every time I needed suspension or body and paint work! Employees are diverse and Uber-capable! Excellent communication and timely completion. Owner, Troy Buck, commits whole-heartedly to every project. I will not use another shop!
Troy and his staff made getting my car repaired easy & and the car looked like new.
After our car accident they fixed the front end of my car and it looked brand new again! They had it done before the quoted time frame, will definitely use them again and would for sure recommend them to my friends and family
Everyone i dealt with here was super helpful, polite, and professional. They have an online quite service that is helpful to give you an idea of price. And my in person quote was fast and helpful.
Really professional service.Made my experience easy.
Friendly professional staff, good quality work will definitely use them again
I had a bunch of custom painting done on a Show Car I built for SEMA... Troy was very professional and gave me a quote... once we agreed Troy and his team not only finished the project on time, they also exceeded any expectations that I had set in my mind.
Great people here !!! appreciate all the knowledge about there work thank u Troy
I am so happy I chose Fix Auto Avondale. They are amazing to deal with.
Ive seen the quality of work from this shop and it is excellent. If ever I need repairs, I will most definitely be going to Fix Auto Avondale!
These people were very professional and did a great job. If I need work don in the future I will be back.
They took a little bit longer than expected,But everything just came out like expected thanks ..Good job👌