Start to finish this was the best experience we’ve had from anywhere in a long time. They were all very friendly and explained the rear brakes needed replaced but the front brakes were fine for now. They didn’t try to over sell. Also I didn’t have a coupon but he went ahead and gave the discounted price. First time going there and will definitely be going back with our other car as well. Highly recommend!!

I took my car in for a brake check because my light kept coming on. Jason B and Pierre F were great. They ran a diagnostic and gave me a clean bill of health with no charge. Hard to find that good of quality these days. They lady that took my appointment was really nice too and the man that checked me in! Great place !

Russ was an excellent helper for us. Kind helpful and understanding this man went out of his way to help us . It feels like family . Alan is a great manager and hires the best of the best. Thanks to you two we are safely on the road again and can’t wait to bring our ride back for service ( not too soon tho hahaha) We deeply thank you Russ and Alan😊

Jason did all the work on time took the car to my work and have had a smooth ride ever since

I have been coming here to this location for years now. I have never been disappointed with the work that they do on my vehicles. Hector, Pierre, Jason and the General Manager Alan Stoner are exceptional and extremely attentive at their jobs. Every time I leave my car, I know that it will be in good hands and will be taken care of. Stop by Brakes Plus and see for yourself. You wont be disappointed.

It was my first time here and I was extremely satisfied with the work they did to my car. I came in expecting to break the bank but that wasnt the case at all. They price and discount at a very reasonable cost and way more affordable than other places Ive been to. A big THANK YOU to Jason, you were a very big help explaining everything that needed to be done. I will definitely be coming back!

Very nice people honest and knowledgeable. NO HIDDEN FEES. My first time there and I will be going there from now on. They got me in the same day and I didnt have to wait too long. Thanks guys.

Brakes Plus has amazing service. Johnny was the biggest help when it came to getting a new starter! He listened to my issue, explained what was missing and why it needed to be fixed. I would recommend Brakes Plus to anyone looking to service their car in Arizona. Amazing customer service, great atmosphere and wonderful staff.

Our family and business has been trusting everyone over at Brakes Plus for years. Highly recommend, excellent service from Allen, Jason and the whole crew! Will go back again and again.

Over the years we haves used a couple different auto shops but once we started going to brakes plus in Avondale we never needed to go anywhere else. They always do the work they say they are going to do and after wards I have never had any issues with any work performed. They have always gone above and beyond to help us with our vehicles no matter how busy they are. I give extra kudos to Alan the manager for keeping a well oiled shop running like a clockwork. Never seen anything but the most respect towards their customers and they are all very friendly and knowledgeable. Highly recommend you visit these guys even if only for an estimate!

They were very professional and fantastic customer service. I took my car in due to Squealing and vibration of my steering wheel. They went above and beyond. I found out it needed a bushing that was hard to find due to my car being older. They said if they could not find it that the whole arm part would have to be replaced …. Which would be VERY expensive!!! The mgr searched A LOT and found it!!! So saved us $$$$$$$!!! I strongly recommend this business and location!!!!!

So pleased with their service, they went above and beyond! Will be using them in the future!! Would recommend 💯

Jason is a life saver! I over heated as I pulled into water next door. He helped me get my cap off and filled the radiator for me. Will definitely be back here. Thanks Jason!

Jason Bixel helped me do some body work on my Honda Accord adding a front bumper kit and it looks super badass! Fantastic service, quick, and they know exactly what theyre doing!!

Great service, great prices. I have been bringing my vehicles to brakes plus for over 10 years. They always have treated me great

I just picked up my vehicle from them. My buddy Jason Bixel did a great job. To all the technicians there. Thank you so much for getting my brakes and window fixed.God Bless you all.

Would love to hear back from this company after them putting my life and countless others at immediate risk. I was intimidated at 17 years old by 40 year olds after they continuously sent a hazard out onto the road and expected me to take my car in a condition that could have easily ended my life and others. They have thrown a variety of absolute garbage schemes to try to convince me I was completely at fault.I will only list things I can prove. They mixed my coolant which caused my water pump to go out, I was expecting it to go out soon but the mixed coolant that was not meant for my car did the seals in. After being upset with that I then found they had stripped every bolt I had to take out to get to the water pump. So what? It’s not like they left anything off of my car right? No they did that too. I proved it to them with video evidence and they would not acknowledge that their employees gave me a car that heavily relied on the turbo, which was building no pressure. The first pull out from their store was a heavily populated street and my car had no power.They caused oil pressure lights, it is mentioned countless times in the customer service forms (that I have asked be provided to me for over a year) before the car had been ruined. I was told my car was too high mileage at 125k and that they would in no way be held responsible. This is after I was told for months the car was fine and then the wheels locked sending me almost sliding into an intersection. The car turned off immediately upon stopping and has not been seen by me to this day. I still own the car and absolutely intend on holding brakes plus corporate responsible for their employees actions. I could have died and still I had to buy my own replacement for the 10k dollar car they bricked.Still waiting on brakes plus to sue me btw.

The Brakes Plus crew is very nice and helpful. They get me in and out, there has never been a time where they couldnt help me. I would recommend to go there if you have any issues with your car.

I came here the first day for for a oil change and a wheel alignment. Jason, hector really helped me a brunch and they very good at explaining and respectful. Allen really helped on the second and owe him a bunch! Highly recommended!

So far excellent phone service. They said they could work on my very old vehicle. Will see..

The service was very good. They appeared to be up front and honest. Even though i paid more than i expected, they called me ahead of time to tell me about the issue. I had a feeling that there was more damage done to the brakes than what was said before they took the brakes apart to evaluate what was needed. I would return to do business here again.

As always great job on my car!! I’ve been going for years. Great prices and customer service!!

Called to schedule appt got in quickly. Recieved a call stating what needed to be done, pricing and called when finished and ready for pick up whenever convenient for me

Honest, reliable service and appropriate pricing. Great group of people who are focused on customer service and quality vehicle service and repair. Thanks, Brakes Plus!!

I had to get new brakes on my Ford E350. They took care of the brakes and it was great! I enjoyed having a place to work while I was out! I also appreciate the smaller touches that you dont see elsewhere. Its odd but they had air fresher. Some people can be sensitive to the smell but I do appreciate they are trying! You have a place to charge electronics. They have guest wifi. They are also located within walking distance to retail shops and restaurants. Finally, know there is a changing station in the bathroom! Much appreciated by parents who have children in diapers! Overall great experience and super nice staff!

They was amazingly sweet and super nice great at explaining everything to me enough for me to understand will b coming back for sure

Honest workers that helped us out ! We were from out of state and our air-conditioned went out! They helped us out and really provided us with accurate information! They followed up even after repairs were done! We can not thank you enough!

Another great visit. This visit was all about maintenance of my suspension control arms. The service was highly recommended for the safety of my car and family. The service was done in a reasonable time (about 4 hours). As always the service reps were pleasant and knowledgeable. The car was left very clean and treat with great respect. Now my car rides like a new car (08 Charge R/T). Thanks Guys.

Yooo!! I have used Brakes plus for a while now, for just simple oil changes, and each time it has been such a great experience! This particular time I went in for a steering problem and Hector has been one of my go to guys. I do want to say Hector has been such a great employee! He’s said he will do what he said he will do over and over again. I will not take my car anywhere else. Thanks Hector for being loyal and caring! And my my my, does my car ride so much smoother!! Thanks again!

Had a stripped lug nut that they helped me with. No appointment needed. They worked me in and did a great job.

I came in as walk-in(Tuesday afternoon) it was pretty busy but they attended me quick. They checked me in and did my oil change in less then 40 minutes. Plus they didn’t leave any oil stains in my interior or exterior of my vehicle. Thank you Brakes plus for doing a great job!👍🏻

My car had not been driven in 2 years. Jason was very helpful with explaining what work needed to be done. He also gave me additional information about a fuel cleaner I should use and it helped clear up my fuel system. My car is running great. I just wanted to thank Jason for his help., I also want to thank Allen who I have known for years and he also gives me excellent input with keeping my vehicles in great shape. Brakes Plus staff at that location is excellent.

Rates very reasonable. Other auto repair shops more money less work. Brakes Plus much better price and much more informative service. My service rep was excellent.

Some years ago, Discount Tire referred me to this Brakes Plus location and they replaced a stripped lug nut for no charge. I was using a different auto shop at the time but this put Brakes Plus on my radar.I had some radiator work done at the other shop and was looking to get my brakes done. I asked for estimates from both shops and Brakes Plus provided a better estimate for the same components and amount of labor.Around this same time, I was getting a smell from the AC vents and noticed a coolant leak when parked. I asked Brakes Plus to troubleshoot the leak when I dropped off for the brake work. They called me the same day about the radiator and it had a crack and needed to be replaced. What I really appreciated is the General Manager Allen Stoner taking the time to explain the process they used to troubleshoot and determine the faulty radiator and their solution. I could have taken it back to the other shop for warranty work at this point but I decided to have Brakes Plus do the work. That was over 6 years ago and still no issues with the radiator or the brakes.My choice came down to the customer service and care that Allen Stoner and staff at the Avondale location provides. If you ever visit this shop (and you 100% should) notice the consecutive years of customer service awards. The last year is 2020 but I suspect they will have one more for 2021 when its all said and done.I have always been skeptical of auto repair shops but the culture Allen Stoner has set at this Brakes Plus location has earned my trust every step of the way. If you take your automobile to them, they will earn your trust and you will not be disappointed.

Very pleased with the service. Jason Bixel was thorough in explaining the need to extend service to my car beyond the oil and lube service. Since I plan to travel some distances in the next weeks and months it is comforting to know I have a vehicle that has been prepared for this. Will continue to have Brakes Plus Avondale as my go to for auto needs.

Took my car here for the air conditioner unit 4 days of going back-and-forth into the shop they said everything was good the price was going up finally $950 later and the air conditioner still does not work because they did not flush the system after putting all new parts in it and corporate never call you back

Really nice dudes working there with fantastic problem solving ability and clear communication over the course of 2 diagnostic visits and a final repair visit. Not only was the service great, they even charged me less than the initial quote despite the repair being more complicated than they anticipated. Will definitely be coming back to this location specifically

I came here based on reviews and they were awesome. very nice employees professional and outstanding customer service. i will be coming here from now on and highly recommend them.

I always receive great customer service from Jason, Never had 1 complaint out of my multiple visits.

Great customer service. I was referred here by my tire shop. They took me without an appointment after an unfortunate freeway incident left me in need of 4 new tires, rims, and an alignment. I will definitely be back for other services.

Hector made me feel comfortable from the minute I walked in, he has a great personality and was professional. I will definitely take my car on the next service. THANKS HECTOR YOUR DA BOMB!!

I am so grateful for the kindness when I took my car in for service. I had a budget I had to adhere to and Hector made it happen! They really worked hard to accommodate my budget and still rendered top notch service. Hector you and your team are amazing! I’m now a lifer to this location!If you need reliable mechanic services ...this is the place!

I wouldnt take my truck any place else.They are always super friendly!And are willing to explain what it is your vehicle needs.

Had two bring both my wife’s and my car the shop On two occasions. Both times Hector Reyes and the crew treated me with the up most respect and professionalism! Wether it’s constantly calling to Provide updates and pricing to offer water while you wait in person. Fast friendly service and would recommend this location to anyone!

Jason filled up my tires He was awesomeLove this place

Great bunch of guys... very thorough, informative, honest & the prices are very reasonable. Definitely having my future car maintenance done here.

Fantastic service. It was quick and professional with people trying to help instead of trying to sell me stuff. I got my front and rear brakes, oil change (engine and brake fluid) and air filter in about two hours at a fair price. Ill definitely come back!

Jason helped us out by being very honest on the phone and not worrying about ripping us off like other auto shops

This is not our regular Brakes Plus but we went there at the recommendation of our local Brakes Plus because they had the a/c unit that we needed for my Honda Civic. The price was literally 1/3 of the price the dealer quoted. They got us right in and we’re done in a couple of hours! Friendly, professional and quality service! Definitely recommend!

Went in a couple weeks ago to get some repairs done on my truck. Brought it to three different places to get estimates but this place was the cheapest by thousands of dollars!! They did well on my truck and will definitely be coming back if I need more repairs done. They are trustworthy as well, definitely come here if you need car maintenance done.

All the people there are so amazing! Trust me when I say that they are the best out of all the best from customer service down to their work absolutely excellent. Allen and Jesse are such nice people. Thank you brake plus for fixing my car. Love this place!

Jason did a great job explaining everything to me did every thing I needed done pleased with my service will be going back

The customer service is great. They always take care of me and my vehicles. They seem to really care!

Jason in the front n rear😊was on top of his game!! All was clean..hot coffee was great!! Thank you !

As a young female it can be intimidating having to deal with car maintenance. I don’t live in the area however I don’t mind driving because of the exceptional customer service I always receive when I arrive and I know that I can always count on Hector to look out for my cars best interest and assisting me with any questions or concerns I may have about my car.

We have been bringing our cars to this location since it opened many years ago. Alan and his staff always go above and beyond to take care of me and our cats. They are always polite, honest and hard working.

Hands down best service I’ve had and seen on my vehicle. Jeff spoke with my wife on the phone told us what great price we would get. I approached hesitant because it sounded to good to be true and after a real quick free inspection Jeff worked with me to get back on the road. Safely and properly. The staff are all nice and handy people. Derek has great conversation with me about the military and I’m happy to say I will gladly send all my families vehicle here from now the on.

These guys at this location are amazing! The guys are very helpful and knowledgeable and try their best to get you back on the road as quickly as possible! I love how honest they are with their work and what they do to our cars. My husband and I take 2 cars here very often since we drive long distances for work. We live about half an hour away from this location and there are other brakes pluses along the way but we choose to come to these guys because of their work and integrity. Allen is incredible and very helpful. Hector is amazing and has really gotten to know my husband and our cars and remember us when we call. The respect is mutual and I think we will continue to come to this location, for years to come. The customer service here is the best we have ever recieved from any car maintenance shop we have ever visited. Thanks brakes plus! These guys alone make the money we put into our cars totally worth it.

Great service highly recommended thanks to jason Bixol for awesome service

Good shop Hector that works there always gets me taken care of. Nice environment helpful people at good prices.

Ive had my car serviced here multiple times and always receive excellent, friendly and knowledgeable service. They are quick and do great work.

Been coming here for a while, everyone here in this location is awesome!! They always try to help you out and give you a good deal! Thank you Hector and Alan!

These guys are awesome! Last minute on my part but they were very professional and willing to take care of me. I will be back! 😁

Really good service! I’m glad Jason was there to help me assess the situation. Very helpful and kind.

Jason was great took care of us.

Brakes plus is the place to go to due to the good quality of service they provide as well as staff . Jason the Service advisor does an outstanding job and is very respectful and is willing to provide as much help as he can every time. I would rate Brakes plus a 10/10 .

Went there for break and an oil change, they were extremely accommodating, turns out my breaks were good and another piece of my Camry needed attention that I wasnt even aware of! Thank you so much guys me and the kiddo can drive safely now!!

This is one of the best car repair places I have ever used. As a women mechanics always seem to take advantage of you. But not here they do good quality work and I would recommend them to anyone. Everyone is nice there but Pierre is my favorite very friendly and helpful.

I set $150 aside to see if I could get my brakes fixed on my 03 Volvo S80. I dropped my car off at the Avondale, AZ location. They called me back & said my brakes would be about $400. I said I couldnt afford that & was on my way to pick up my car. When I got my car back, it was profusely leaking fluid & they first said it was an oil leak & it came in like that. I showed them where my car was initially parked and that there was not a drop of fluid there. They then rechecked & told me my power steering hose had busted because it was old & it was bound to happen. They said it was $300 to fix & theyd go half with me to fix it. I had to pay $155 (of my brake money) to fix what theyd just damaged. My power steering still had a minor leak in it after their repair. I called corporate office and was told Id be called back in a day or so. The guy took 7 days to return my call & I had to call back every 2 days to report that no one had called yet. The guy from corporate finally called back & said all they could do is take a look at my power steering if I brought it back. I chose to NEVER deal with them again.

Brought my 2015 Altima in for bad brakes and rotors, ended up needing a caliber as well 😞 so they put me at ease and got me squared away with no appointment and got me fixed all up ! I thank them for working with a single mom like myself! Getting a car fixed ain’t cheap or easy ! But Jason Bixel got my anxiety down and fixed my baby right up in a timely manor ❤️❤️❤️ I highly recommend Brakes Plus in Avondale! They will fix your car the right way and get you in and out !!!

It was my first time here. They’re so nice and honest.

Great Team dropped of one car for oil change and all fluids change. Car was ready in a few hours I asked if they were able service oil change on my second car. Yes, they were able to get it in. Five stars out to the guys.. Great customer service and professional.

I looked this Brakes plus up on google. I called they got me right in. The store in Avondale is amazing. They are truly fair and honest. Hector is who helped me. I felt very comfortable with the service i received. I will be going back and recommending lots of people to that store. Ask for Hector!

Jason helped us out with the brakes and tried to help us out with a discount.

They say an honest mechanic is hard to find. This is the first and only garage I have ever been to that told me my car was fine and didn’t need any work done. When my car does need work they walk me through the issue and show me the damage. Hector has helped me multiple times including today. He has always helped me find the most cost effective solutions to my car problems.

I have taken my car here a few times now. They are always honest and helpful. About what you expect car service to be.

100% satisfied with the service and quality. Everyone is very friendly and the manager Allen was awesome! Very detailed on what issues my truck had and went above and beyond with the service. Definitely recommend this location for any vehicle services you need!

Friendly customer service. Knowledgeable and friendly staff. Reasonably priced! They take care of all my vehicle needs!

I was very pleased with the exceptional 2 and work that I received at the Avondale location and they seemed 2 they really cared about making sure that they did the work correctly and that I was satisfied with the work done I would highly recommend this location for anyone needing car repair and want great value quality work and exceptional service. Thank you brakes plus manager and staff. Fleming

Excellent service! Alan and his team are great! I take all of my vehicles to this Brakes Plus. I recommend this store to everyone.

I originally was told from another business that I needed brakes and rotors. I called and got a quote over the phone by Brakes Plus, and they came in cheaper, I decided to come here. After inspecting my vehicle, they let me know that I didnt need rotors, which saved me time and money! The other business was obviously just trying to sell me rotors I didnt need just to make money. I really appreciated the honesty from Brakes Plus. Cheap, honest, and professional. Highly recommend!

I have been to other Brakes Plus stores but the one on Rancho Santa Fe in Avondale is the best. They always give excellent customer service and take care of all my car needs. I like that I don’t have to go to the dealership anymore and pay the extreme high prices. Thanks guys I appreciate everything

Jason Bixel was great. Very helpful and friendly. He explained everything and service was very fast.

I was dreading taking my car in today because I had to wait for it with my three-year-old. We ended up in the shop for two hours, but it was an awesome experience. The customer service was the best I have ever received. They were aware of my son, printed pictures for him to color, and really made him feel that the experience was awesome. As for me, they were very honest about which services I needed, and gave me great prices for what they could do. They were communicative throughout the entire process. Hector made sure our service was speedy, and another tall thin guy gave my son a box of Eggos for being so well behaved. They certainly went above and beyond and gained a new regular customer.

The is the best car place around. The guys are awesome and funny and they always welcome me when I arrive. They give me the best quotes and advice regarding preventative maintenance. They have the cheapest rates around! I trust them and their honesty. I’ve always brought my cars here and now i bring my moms too!

Great customer service nice and friendly! Manager Allen was amazing so was Hector and Jason! Thank you I’ll definitely be bringing the beast again

Excellent work at a fair price

Jason Bixel the service advisor, great customer service! This is the only place I come to get my car taken care of!

I was at this location 2 weeks ago and they did everything they could to help me ! Original reason I took my Altima was because I kept having issues with it stalling and felt that it was failing, so decided to get a diagnostic. Jason was one of the advisors that helped me out and test drove my car. Teaming up with Hector, they discovered that my 2015 Altima had 4 recalls and the transmission might have been affected. Hector called a friend that worked for Nissan dealership and was able to get me a quick appointment by getting me connected to the mechanic directly, in order to get the recalls done. They did everything they could to try getting me the best route and best option financially. If it weren’t for them going that extra mile, I would have never found out that my transmission was already bad and my car was about to give up at any moment it felt like it. HUGE thank you to Jason and Hector for going above and beyond in assisting me !

I love the location, they treated me with kindness and respect! Dropped of my car at 10:15 and it was done by 11:30! Very professional and efficient! Jeff is outstanding and very knowledgeable! Too of the line customer service he is! Thanks Jeff! See you real soon!

Jason Bizel is a great asset to brake plus his customers service was exceptional. He definitely need a raise for all his hard work.

Ive come here for years, everyone has always been awesome and honest!

Great & fast service if you have your own parts they are willing to install them for you

My air conditioner died while I was on the west side. Brakes Plus was recommended to me from my friend. She said they were really good and they dont rip you off. Stopped by, they took my car in, and replaced the unit. Pierre was so kind, in helping me, and when I picked it up, they greeted me like I was a long time client. I totally recommend this company to anyone looking for car repairs. Im so happy that I was told about them, because it saved me from driving to Phoenix about 20 min in good traffic, which we know that doesnt happen. Its always crazy traffic, and in 114 degree weather with no air would have been a nightmare! Thank you guys, your awesome. Keep up the kindness and good work!Your new friend;Luanne

I came in to Brake plus and Jason at the front desk. Help me by reconnecting my undercarriage.

Great service and excellent prices. The front desk gentleman was super helpful and informative.

Regular Breaks Plus, Got my oil changed. Had my Appointment and time was kept! Quick and Easy!

Grat service, helped me out with pricing, extremely professional and want to help youe stay safe while drivingBig thanks to JASON BIXEL & HECTOR REYESYou two are the best

We absolutely LOVE this place and the people who work here. We have been coming to this Brakes Plus location for several years. They have taken care of our vehicles and now they are helping our children with their cars. My son’s car broke down. When I called to see if they could take a look at the car, Jeff didn’t hesitate to say “yes, I’ll keep an eye out for the tow truck.” Not only were they able to do a quick diagnostic, they were able to repair his car and get him back behind the wheel in less than 4 hours. Jeff researched the warranty on the car and let us know what we need to do to pursue reimbursement for the repair. They go above and beyond to take care of their customers!! Thank you!!

Every experience Ive had at Brakes Plus has been more than helpful. They are so efficient and accurate in their diagnostic. They are so accomadating and friendly. And the prices are so much better than anywhere else, considering the quality of the work they put in! And because my car is old and needs a lot of work done, I have had them help me lots of times and, no matter the problem, they work it out as fast as they can. This place is awesome!