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A & D Autobody Inc
850 E Riley Dr, Avondale, AZ 85323, United States
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A & D Autobody Inc
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Jo
Review №1

I could tell just walking in to their lobby, and by using the bathroom, just how they thought of themselves and of me as a customer. They have a real commitment to excellence. The place was very clean and presentable, it looked fresh and smelled fresh. They had coffee and water available; they were timely, respecting my valuable time, and they were pleasant. I figured if they cared this much about me and earning my business, then I could truly trust them with my car. They did not disappoint. I gave them a dirty, damaged car and they returned to me a beautiful, detailed car that looked like it did when I bought it. I highly recommend A & D Autobody, take my word, you wont be sorry.

Tr
Review №2

These guys did such an awesome job on my car it looks absolutely brand-new drive like a dream I didnt even get a chance to say thank you I was so happy to get my car back a big shout-out to A&D Auto thank you very much.

Ve
Review №3

Very busy body shop. They are highly because their work is spot on. When they finish a job the vehicle looks better then when it came in. Very caring staff and they make sure that every detail is correct.

Pa
Review №4

You know I gave this a five-star because I have used A&D Auto body more times than I would like to admit. I havent gotten my car back this time around but if the last few times are any indicatio, I am going to be nothing but pleased... Thats just how this company operates. If for some reason this isnt the case, I know theyll make it right. They came highly recommended to me and I am passing that recommendation along and glad to do so!

Ke
Review №5

This is an amazing body shop. The people are very helpful and easy to do business with. The quality of the bodywork and painting was the best. You will not be disappointed.

Da
Review №6

The experience was fabulous. Insuranced recommended for collision repair. Ffrom the 1st call to picking up the vehicle not one foot set wrong. When they had what was thought to be a two week delay for the part, they notified immediately. Very surprised when they called and said the part did come eariler, car wazs done on time from the first quote. Everyone was lovely to work with. Workmanship tops. I would not hesitate to use them again or recommend them to a friend.

Ge
Review №7

Brought our Honda CRV in for minor body damage repair, which was taken care of in a professional & orderly manner that was quite reasonable in price!I would definitely recommend A&D Autobody to all who may need their vehicle painted or in need of any body repair!Gerald Click

Br
Review №8

I have been using A & D for many years. I always have a great experience. Their work is superb as well as their service and professionalism. I would definitely recommend using their services! I also will continue to use as well!

Ka
Review №9

I needed some repairs done to the driver side door of my vehicle and I spoke with Robin at the front desk and also Chris the adjuster because the dent was due to an accident. They are a very professional group of people, very polite, and the work was good quality. You can’t even see where the dent was. I highly recommend A&D auto body shop for automotive repairs. They handled all of the insurance paperwork.

De
Review №10

Robert went out of his way to help me with figuring out why my glove compartment wouldnt open and he fixed it for me he even put brake lights in for me. Thank you so much Robert

G
Review №11

Very professional and personable as usual, my family has been coming here for years. This time we worked with Chris and Robin, thanks. We were given a quote and estimated time to expect and were on point and prompt.

Ro
Review №12

Fast friendly service in and out fast very reasonably priced and affordable 👌 thanks for your help in getting me back on the road quickly

vo
Review №13

Our experience was Great! The repairs were taking care of in a timely manner, the work on our Vehicle Looks awesome!, Very pleased with there work ethics.the staff was friendly and helpful.

Le
Review №14

My Miata ate a duck, destroying the front grill. A&D took care of me and repaired my car quickly and affordably. You cannot go wrong using this shop.

Jo
Review №15

Excellent customer service, excellent and beautiful repair. Highly recommend.

Jm
Review №16

Quick and easy good job puttingbon the tints

Co
Review №17

After my truck got in an accident I decided to use these guys to help me fix it the headlights went out right away but I wasnt driving so they couldnt replace them on time and my tires did not rub when I used to turn them and they started rubbing when I turned them when I got it back and they said theres nothing they can do to fix it. My truck looked brand new when I got it back and I was really happy but within four months Im very disappointed with the performance, the customer service team does a decent job answering the phone and getting you answers to your questions pretty quick....Edit. After reading this post they reached out to me and explained whats happening and seem to be doing their best to resolve the issue

Pa
Review №18

If you are looking for Quality, safety, value and honesty...this is the shop to go to!!! It is also family owned and operated which means when you buy from an independent, locally owned business, rather than a nationally owned business, a significantly greater portion of your money is then used to make purchases from other local businesses, service providers, and our local farms — further strengthening the economic base of our whole community!!! They do great work, give a lifetime warranty and care about their customers.

Th
Review №19

They did a great job on my car. Convenient, fast friendly. Great service.

Ri
Review №20

Very experienced staff and fast service

Ch
Review №21

Great work and made the repair process as easy as could be. Robert and the office staff were super friendly and professional. If you like supporting your local businesses and need your car repaired this is the place to go.

Be
Review №22

My vehicle was repaired as promised and at the estimated cost. When I picked up my vehicle it had been washed, the wheels cleaned and the vehicle interior vacuumed. I am very pleased with the service provided.

Pa
Review №23

I will recommend A & D Autobody who needs to have a vehicle repaired. They were very professional, attentive and helpful. The work they did was excellent. I felt they went above & beyond to meet my needs.

An
Review №24

The receptionist was very very helpful, provided plenty of information and even recommended an outside source!

jo
Review №25

If your looking for a quote dont come here they wouldnt give me one unless I agreed to have the work done here. I thought I was allowed to shop around for the best price, well not according to these guys. Take you business someplace else

St
Review №26

Fixed my vehicle very quick. Great work and friendly service.

Je
Review №27

A&D Autobody listened to my wishes and got the work done in only 2 days when it was supposed to take 4-5 days. They replaced my shattered window and painted the body of my brand new car. Looks like nothing ever happened. Thank you for your courteous, prompt care given to my vehicle!

Ro
Review №28

I had a wreck ...A&D was the easiest to deal with during the process. My car looked fantastic when finished. I appreciated them and how they took care of everything ...thanks robin and Chris

Je
Review №29

A girl backed up into my minivan, and tore up the front, right side pretty badly. My front passenger door wouldnt even open. The work these guys did on it was absolutely incredible; it was like nothing ever happened. AND I got it back four days earlier than they originally quoted.My only complaint is that a large piece of what Im assuming was part of my vans damaged front was left in my van. It dirtied up my seats a little, and it was so bulky, I had to drive it to a dumpster to toss. But this was fairly minor compared to all the good things about these guys.

Br
Review №30

Excellent service! The staff was incredibly professional & friendly. Robert took great care of me & vehicle. Definitely recommended this shop!!

KA
Review №31

Nice honest people :)

St
Review №32

They were nice and the office was clean and organized. Estimate was a bit high compared to some of the others, but that could be due to my specific situation. I would consider them again in the future...

ch
Review №33

Great place, great caring people. Wouldnt go anywhere else!

Is
Review №34

Great shop, friendly staff and great work backed by lifetime warranty on their repairs. Cant go wrong with these guys. Highly recommend them.

Mi
Review №35

Although I have not yet gotten the work done on my car...the level of professionalism along with the attention I was given made me feel like a VIP...dropping my car off today...will keep you posted

Ch
Review №36

I had my vehicle repaired here through my insurance company and they did fantastic work. Everyone was very friendly and professional. They had my vehicle repairs done faster than they originally told me.

An
Review №37

Good quality work. Not sure what the complaint about the front desk was about. I thought the staff was kind and helpful. They answered my questions when I called and made sure to call the rental car company for me. I recommend them to all.

ma
Review №38

My vehicle was taken to this shop on 2/23 with front end damage and passenger door damage and I called them to see how long it would be there, I spoke to Chris and he said a few weeks because they had to check the alignment, order parts. A few weeks to me is 2/3 weeks. I would call them every week for an update status and they would give me a date and then nothing, they didnt bother to call me to give me an update status. So I would call again and was told again the same thing. I got a call from Chris on 4/9 to state my vehicle was fixed. We went to pick it up and my husband went under the front of the car and noticed some loose hooks on it so they fixed it right away, as soon as he got on the freeway he noticed ratting notice from the dashboard which means now we have to take it back again and who knows how long that will take to fix. They had my vehicle for 38 days to work on it since they are closed on Sundays. My husband opened the trunk and there was extra pieces they left in there and when I asked they dismissed it like oh its nothing important we just forgot to clean up after our work. I called Chris today 4/10/20 to let him know about the noise and he was very defensive with me being accusatory but rather concerned about the noise and he responded that they did not work on the dashboard of the vehicle. Since the vehicle sustained a hard impact on the front of the vehicle it could be possible something broke on it so I dont understand the defensiveness but he still asked me to take it back so they can look at it. We will see how this is handled once I take it in.

Ry
Review №39

Great experience. Staff was friendly and informative.

Sa
Review №40

We used A & D for some front end damage. Chris was our service writer. Couldnt be more happy with the work that was done on our Honda.

Je
Review №41

Love this place, Robert was very helpful and took great care of my husbands truck!

Er
Review №42

Fast and Caring. I did not run into a single employee who didnt care. I would highly recommend anyone with body damage to their vehicle go to A & D Auto. You wont be disappointed. Thank You

Ad
Review №43

Just dont go. I had to go here because of my insurance when I first got in contact with them the receptionist told me to bring my vehicle to get a quote then theyll start ordered my parts and call me to bring my car in when they get there so it isnt just sitting here. Thats not what happened I went in the next day and the receptionist then told me that is not something they do even though I spoke to her 😒. It took my car about 2 weeks to get fixed it was the front grill with the damages now with my car returned the door interior panel wasnt put on correctly and my driver doors doesnt work. They have a lifetime warranty probably because they know they arent going to do it right the first time.Update: thanks for throwing everything out on the internet really appreciate. I know what was done on my car. it so professional of a business 😒 instead of just contacting me you put everything out on your Google reviews might as well just put in my phone number for everyone to contact me too. And 8 business days?? Thats a nice way of saying 2 weeks.

do
Review №44

We were in a little fender bender and took our ford f-150 there for repair fantastic job looks brand new! Thanks Robert and to the whole crew..👍👍

Be
Review №45

Had huge dent on my driver door and driver mirror broken. After a week at A&D my car looked new, could not tell there was a dent. The whole experience was top notch, all my questions answered. Picked up and left my car in experienced hands, would reccomend highly.

De
Review №46

Highly recommended! Professional staff, very polite and had patience with my many concerns and questions. Thank you for your service. Your awesome!

Ta
Review №47

My car was finally finished almost a month past the original date. When I received the car back I decided to check everything over that was replaced. The outside was like new again! However One headlight literally started to smoke after turning it on they claimed it was the bulb touching something in the housing....the techs solution was to aim the headlight almost completely straight up in the air (completely stripping the adjustment screw not know at the time). I took the car excited to finally have it back and thinking that that was the only problem. Boy was I wrong. That night a friend called to tell me my running lights and licence plate lights were off. I decided to replace the fuse and it blew instantly. After seeing this was how my car was repaired I refused to return. Luckily my insurance agent said to have another place to check out how the repairs really were completed. We decided to have it taken to Service King where they discovered a pinched AC line, windshield sprayer hose ripped, that my upper grille was held on by silicone they said it was a very unique way of holding a grille on the car.

Na
Review №48

My father and I have been coming to this body shop for more than a decade. Anytime we have had any issues with our vehicles we bring it to A & D. Recently brought my truck in after I was sideswiped, refreshing to see it looking brand new again.

Ti
Review №49

Wow! Not sure what happened that this business would get such low ratings. I just picked up my car and the repairs are spot on. They completed the repairs within the time frame they estimated, plus my car is washed and detailed. I mean detailed like the $99 I pay at the wash. Everyone who worked there treated me well on each of my visits, very courteous. Thanks.

Ti
Review №50

Had a minor accident that caused damage to my rear bumper. The other driver’s insurance company recommended a large well-known autobody shop, but being that I have previously worked in a family owned autobody shop for years, I decided to go with A & D. So happy I did! From the minute I walked in until I picked up my car the service was outstanding. Everyone I came in contact with was super friendly. Robert introduced himself when I dropped off my car, called me a few hours later with the estimate and told me when it would be done. It was finished exactly when he said it would be and they even washed my car. Awesome service and great work! Highly recommend 👌🏼

Ra
Review №51

Had to have an airbag replaced and front bumper and hood. A & D made my truck look better than before!My A/Cs running nowhere near as cold as it was before I took it in. Now I have to sweat and feel lethargic driving around at lunch breaks and home from work. I called them, but they said they had nothing to do with it.Everyone was polite, apart from the receptionist who talked down to me when I brought my truck in.UPDATE: Luckily my Fiance knows quite a bit about cars and was able to get cold air blowing again! My Superhero!!! Refrigerant gas had leaked out.

Gr
Review №52

Very good service for body work and better price than others. Highly recommended

Me
Review №53

The people are awesome I was very satisfied with the service I received and they did a great job on my vehicle

Ca
Review №54

Not only was my car professionally repaired, it was cleaned inside and out! I was happy to get my car back and having it cleaned too made my day!! Thank you A & D!

da
Review №55

I didnt have a good experience here.i took my car to a better place . sorry

As
Review №56

How do you take in broken car and then leave with more things busted?! I am so disappointed with the service I recieved here. They fixed the roof, has some imperfections. My parking break magically stopped working. They replaced the wiper fluid nozzle and it shoots fluid up over the car now completely missing the window. They killed my battery when my car was there. How....? Never returning. What a waste of time and money.

Ka
Review №57

Very friendly and did excellent work! Highly recommend!

Tr
Review №58

I crashed my vehicle and A&D Auto Body brought it back to life. Over one year later I went back in for a couple minor things and there was no hassle and they fixed the couple of things within the hour! It is SO nice for a business to do the right thing without having to make them!

Ta
Review №59

Great service, kept me updated and made a tramatic experience easier to deal with. 👍

Za
Review №60

Would highly suggest to anyone that needs bodywork done on there vehicles. Awesome custom service and the work they do is superb.

Le
Review №61

I WOULD NOT RECOMMEND THIS PLACE TO ANYONE! I was in a accident and was told my car would be finished by January 8.. My car was turned into them December 23. I thought that ample time to have my car done but I called to say hey when can I pick the car up? They told me there was a delay because the holidays so it wasnt ready. They will call me next week. Never received that call and called them just so they could tell me they needed another week because of a rain delay. Now the 15th on January was the date my car would be done they say.. Not one person had called me until the 18th and said your car is ready to pick up and we close in a hour. The best part of all if they didnt even finish all of the repairs and wanted to keep my car to finish the job when it had already taken a month!They did not contact me once to tell me about the delays and always made excuses why it took so long... When they didnt even do everything! Dont not waste your time here!!

Vi
Review №62

Did a pretty good job on body repair, didnt get my bumper on quite right but they fixed it after I took it back.

Ma
Review №63

I used A&D as they were my auto insurances mechanic. Ive never been in an accident and was not sure if I should be talking directly with the mechanic or my insurance. When I finally contacted the mechanic as I wasnt getting answers from my insurance I was treated respectfully and given excellent customer service. The vehicle was eventually declared a total loss and when I went to pick up my personal items from the vehicle the mechanic (a ridiculously handsome young man named Robert) who had been personally working on my vehicle walked me out and explained why it was a total loss. My only reason for giving less than five stars is that certain items that were in my car (charging cable, mailbox key with personalized key chain, and sunglasses) were no longer in the vehicle. I did have a significant amount of trash in the vehicle... Empty water bottles, Starbucks cups, old receipts, etc.... All of which had been loaded into a big trash bag still in the car. Maybe I should have checked said trash bag for untrashable items but I have to wonder why did they take the initiative to put anything in a trash bag....

Be
Review №64

Repair was done well but took much longer than quoted and they did not communicate as well and I will have liked.

Vi
Review №65

Great service, my car back to brand new!! Excellent work.

Ja
Review №66

Sons car and wifes have been here. Good solid work.

IN
Review №67

WOW! for a family owned and operated business, this place is horrible. I sat an waited 10 mins, as the estimate guy, stood in an office jaw jacking with 2 females about non-sense. Then the counter lady, tild him he has an estimate, then seemed to be bothered by it. He walks me to my car and, looks at the damage and immediately assumed there is bondo on the rear left bumper side. I told him, its waxed build up from me waxing it, long story short, he kept interrupting me and stating what he had to work with, and did not even offer me a paper quote, simply said it would be 90p-1200 repair and he walked away. What an awesome way to treat U.S MILITARY SERVICEMEMBERS!!!! SEMPER FI!!!

He
Review №68

Great service very nice work professional people

Da
Review №69

Got my stuff done!!

Ju
Review №70

Great work thank you!

A
Review №71

Will not be returning here. Very rude and arrogant. What happen to making the customer happy? Not here! Beware! Half a** job.

Le
Review №72

Very thorough and do outstanding body work.

Ma
Review №73

Awesome service!

Sa
Review №74

Good place to get car repaired

Mi
Review №75

$3,443 estimate for a bent door frame on my suv. My suv is a 2007 and the bluebook for my entire suv is less than the estimate.😳👎👎No thanks.

Ra
Review №76

Was told to bring my car in but when I got there, they said they didn’t have any space for it and told me to come back in two weeks

ch
Review №77

They did a great job on my car thanks

Ca
Review №78

Always provide excellent service, highly recommend.

El
Review №79

Rude people - front office and the body work personnel.

je
Review №80

My car back to New

Al
Review №81

Great Customer service

El
Review №82

Not very friendly customer service.

An
Review №83

Went to get my bumper replaced, Was told I was getting my truck the same day and later on I called to see if it was ready and they had not even started on it.

Wh
Review №84

Most worst experience I’ve ever had dealing with a body shop not only did they do a poor job but when I realize the imperfections I took it back and they said that The imperfections happened after I took my car back and they charged my insurance a arm and a leg

Os
Review №85

They work with state farm and this insurance is the worst insurance to deal with.

Ra
Review №86

Taken all my cars here

Ke
Review №87

Fair and reliable shop

Et
Review №88

Does good work!!!!!

Ma
Review №89

Very good Service proffesional they went the extra mile to clean, wash after our car was fixed know . Iwhere to come to come back.

Ja
Review №90

I feel the shop was not honest with their completion date estimate. Once my original completion date arrived. They informed me that it would not be completed until the next week. Next week comes along and they gave me another excuse and said another week. This happened 4 times. I got my car back 1 month after the original completion date quote. The car had strictly body damage. It didn’t need any mechanical work at all. It needed a new rear bumper and a rear tail light. They said it needed more work than expected when they took it apart, which is understandable. But the completion date given after finding this out was way off. After picking up my car, I saw their lot of vehicles waiting to get repaired. It was a lot of cars! I believe that they give these completion estimates knowing that there is no way that they will be able to repair the vehicle by that date. That’s my opinion, but that’s how I felt after my experience. To be fair to them, the quality of work was excellent.

Information
17 Photos
90 Comments
4.3 Rating
  • Address:850 E Riley Dr, Avondale, AZ 85323, United States
  • Site:https://adautobody.com/
  • Phone:(623) 932-2688
Categories
  • Auto body shop
  • Auto painting
  • Repair service
Working hours
  • Monday:8AM–5PM
  • Tuesday:8AM–5PM
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–6PM
  • Saturday:Closed
  • Sunday:Closed
From the business
  • Identifies as women-owned:Yes
Accessibility
  • Wheelchair-accessible car park:Yes
  • Wheelchair-accessible entrance:Yes
Amenities
  • Gender-neutral toilets:Yes
  • Mechanic:Yes
  • Toilets:Yes
Planning
  • Appointments recommended:Yes
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