Personal service explained in non geek language!

I had problems with my laptop and with the battery. I brought it to Simplified Technology and they fixed my laptop and had a new battery within days! Professional and fast service! Would highly recommend!

Staff is very friendly and helpful. Pricing is fair on service and hardware. Has a good reputation in Austin and surrounding communities.

Im not sure if they are able to perform the tasks as advertised, but they need to work on their customer service. First off, they have 3 different opening hours listed online. I came in to drop it off at 9 (advertised they would be open) and they were closed. Checked their actual website which said 10, came back and again were closed. They apparently open at 11, and my computer was able to be dropped off. I called to see if they had any info on my computer a few hours later and a woman answered, only to be put on hold for around 15ish minutes listening to the same prompt repeatedly. I finally got ahold of someone and they told me that they just got in to work (umm?) and that they had 2 computers in front of mine to be worked on and probably wouldnt get to mine until Monday. POOR customer service. I was hoping I could save some time and money and try out this small business in Austin, but I guess their customers are not a priority. Maybe I will give it a shot in the future, I will just know that I cannot expect service in a timely manner.

I am so satisfied with the tech service I get from this company. They are my go to techs

Honest enough to tell me they couldnt fix my computer without charging me more than $30 to try and scan the hard drive for the problem

After paying $250 (September 2016 ) to repair my printing setup, I am now told that I need to pay another $150 to finally repair the issue at hand here. i think i am being scammed here.Any body else having the same response from there wizzkids.