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Phone Doctor of Austin
3601 Ranch Rd 620 N, Austin, TX 78734, United States
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Phone Doctor of Austin
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Ma
Review №1

Fast service and very responsive. Satisfied with the fix of iPad Pro screen.

Me
Review №2

Serious good service - hooked me up with a new screen for my Moto G6 in record time. Friendly, fair price, willing to go above and beyond. Highly recommend.

Ko
Review №3

Went in to get my iPhone 6S Plus screen fixed. Joseph did it quick and efficiently and helped me out with a screen plate to avoid breaks in the future.5 stars for great service. When you go in ask for Joseph and your phone repair needs will get resolved!

Mi
Review №4

Super fast and very friendly!! Very pleased!

ga
Review №5

These are honest professionals. They could have made a repair and charged me for something that I asked them to do. Instead they tested my iPad and determined my battery was fine, my charger was dying. Honest businesses are hard to find these days.

Br
Review №6

Whatever I break, and I seem to break a lot on my phones, they fix it fast fair and at a reasonable price. I really like these guys.

Bo
Review №7

Took my iPhone in for a charging port problem and cracked screen. Got the phone back in an hour. The port just had lint in it and Alma cleaned it out at no charge. The screen replacement was very reasonable. Great service at a great price, thanks Alma!

Al
Review №8

Fast service and darn pleasant people.

A
Review №9

Quick service and very polite owner. I had the back glass of my iPhone replaced. Reasonable price.

An
Review №10

New management is great! Couldn’t ask for better customer service. I’ve done business with this company multiple times. These guys truly care about their customers and getting your device repaired properly and back to you in a timely manner!

Ke
Review №11

Fast and reasonable prices

Ab
Review №12

So fast!!!! Fixed my broken screen and LCD plus installed tempered glass to save me from myself. Also its upstairs above the tavern. Have a beer while you wait.

Ch
Review №13

I came in with a cracked screen, a broken volume button, and a run down battery life. They had it all fixed and running like a new phone in one trip to the store. Way cheaper than buying a new phone. Excellent service. Highly recommended

Aa
Review №14

Customer beware. Phone Doctor Lakeway, will tell you one thing when you drop off your phone and Phone Doctor Lakeway will smugly tell you something totally different when you go back to get your phone from Phone Doctor Lakeway.Take your phone somewhere other than Phone Doctor Lakeway.

Sh
Review №15

My sons new LG8 ThinQ had a horribly cracked screen. I found Phone Doctor and took the phone in. It was shattered and I had little hope it could be fixed. They were able to repair it and bring it up to spec quickly.I was so impressed with there professionalism and service that I asked them if they recommended a place to replace my laptop screen. They informed me that they were able to do so and gave me a good quote.I have been in business for many years and found it refreshing to find a local, family owned business, that puts customers first.

As
Review №16

This place is the best! I have had several iPhone screens and an iPad repaired here over the last few years. They do a great job fixing things quickly either day of or next day and they are very affordably priced. If you live out in the Lake Travis area I highly recommend this well ran family business.

An
Review №17

I went there to repair my cracked screen, I get a email my phone is ready but he wants to know if I want to fix the back of the phone which was cracked. heres his extact words I have completed the repair and (everything looks good). All I have to do is put the new back glass on. Speaking of, would you like an Original Samsung back glass for $45.00 or a no logo back glass for $20.00? anyways i go there and i see my phone with the back of the phone cracked, I told him really and he starts to say my battery was bad, but if you read his message he says everthing looks good. so I know hes lieing to me. longstory short DO NOT GO THERE!!!!! THEY WILL RIPE YOU OFF!!!!!

Mr
Review №18

My iPhone screen had shattered, then I googled places near me. This place was close and convenient. The whole transaction took about ~15min. Sage is great at what she does. Excellent service, excellent price. Will be recommending this place to my friends.

Wh
Review №19

We went in 30 minutes before closing- she took Great care of us, said give me 30 minutes. Wonderful customer service! We had an iPhone 6 screen and battery replaced for a great deal. Would highly recommend.

se
Review №20

Got back from vacation, dropped my phone first step inside my house. Screen shattered. A simple google search showed phone doctor of Austin had great reviews and same day repairs for all mobile devices. Sage was super helpful and friendly. Phone got fixed in an hour. Reasonably priced. Great results.Phone doctor of Austin rocks my socks!!

Ja
Review №21

Friendly and quality service. They stand by their work which is very refreshing these days. I definitely recommend for phone repairs.

J
Review №22

Absolutely positive experience with these guys, and would recommend them to anyone looking for lots of value and great customer service from their phone repair store. Lin was extremely knowledgeable and quick with the repairs needed on my iPhone, and the inoperable phone was back to tip top for under a bill. Thanks, Doc!

Jo
Review №23

Phone Doctor of Austin recently completed two iPad Air repairs for me; both were completed with great workmanship and at reasonable prices. Alma was excellent.

Ca
Review №24

Can’t say enough great things about Lynn and Colby. Just great people! I’ve bought three cell phones and plan to buy a few other. Colby offers great prices and service. I had two cells fixed on the spot took less then thirty minutes ! Where can you find fast service like that!?A+++++++

Cl
Review №25

They have repaired my phone more than once. At one point when there was a chance that they there have been a defective part that they supplied, they took responsibility regardless and were open-minded and provided fair compensation. When it was all said and done I felt respected and cared for as a customer.

Na
Review №26

Great management, even greater customer service! These guys go above and beyond to get your device repaired and to keep you updated throughout the entire process. They even will text you back and forth so you are in the loop with the progress. My sons iPad was shot with a bad software issue combined with a broken WiFi signal and these guys worked hard to do their best to get it resolved. They didnt nickle and dime me for all of their efforts either. Ultimately they exhausted every avenue and then were able to get my sons iPad 4 mini replaced at no cost to me. I highly recommend these guys for all your apple product fixed

Jo
Review №27

These guys are amazing. Great customer service, competitive prices and quick to fix your devices. Highly recommend.

De
Review №28

Just got my phone my cracked screen repaired by Jeff and he did an amazing job! It was around the same price as it would have been through our insurance with at&t. And he told me about the tempered glass which is amazing! Definitely recommend them.

De
Review №29

Always fixes my phone from a broken screen to a broken speaker. They always come through fast and easy.

me
Review №30

Fast friendly service with fair pricing. Couldn’t ask for anything more.

An
Review №31

The best customer service ever! My iPhone screen wasn’t working and I took it to Phone Doctor of Austin in Lakeway. To my pleasant surprise, it got fixed within an hour ... however, I dropped it again three hours later 🙈 The guys at the shop were so nice and fixed it for me super fast the second time too. Thank you!

G
Review №32

Dropped my phone at 5:30PM, cracked the glass so that I couldnt get past the passcode. Panic set in as I had a flight out the next morning. Borrowed my sons phone and called MiPhone Doctor. He agreed to keep the shop open until I got there. Arrived at 5:55PM, and the screen was replaced by 6:15PM. Phone works great. Reasonable price. Great Service. 5 Stars

Ma
Review №33

Great service and super fast and friendly! Highly recommend:)

Je
Review №34

I LOVE LOVE LOVE this place. Great service. Super fast! Super friendly! I promise you won’t regret coming here for al your iPhone repair needs. :):)

To
Review №35

After giving up trying to fix my wifes Nexus 5 phone (no earpiece sound), I Googled phone repair shops near us. Before doing this, I tried everything, including a factory reset, but nothing worked. The closest repair shop was Phone Doctor of Austin (near Lakeway), about 7 miles away. Left the house at 10:15 a.m. and was home by 11:20 a.m. with a new earpiece speaker. Not only was the service professional, friendly AND prompt, the price was very reasonable....much less expensive than buying a new phone. Will definitely use Phone Doctor again and recommend to friends and family.

Su
Review №36

I came in to see Jeff hoping he could throw and new screen on my phone and be back out the door. However, we ran into some unknown issues throughout the repair. Jeff worked with me on scheduling and price. All in all, he hooked it big time up due to some very minor issues. Great location and extremely reasonable and knowledgeable staff.

Re
Review №37

Sage did a beautiful job with my cracked iPhone screen. She was also very quick---less than 30mins. Thank you for restoring my phone back to one piece!

Ch
Review №38

I have used MiPhone Doctor twice now after dropping my phone and shattering the screen. They are super convenient, quick (took one hour to repair my screen), and cheaper than the kiosks at the mall. I would recommend to all my friends/family.

Do
Review №39

Told me my phone could easily be fixed and would call me in a couple of hours. Days later after No call to tell me that I could get my phone. I go to pick up phone to find out it couldn’t be fixed and that my home button is missing and the screen wasn’t put back on the right way. And home button not working. Wouldn’t recommend this place.

Le
Review №40

This guy is amazing!!! My wife told me about this place after she bought a few used iPads from there for the kids which worked out really well as were on a budget and the kids dont look after there things too well! I was looking in the trunk of my car a night using my smart phone light and accidentally closed in on the phone, amazingly bending the phone but not breaking the screen!! I was gutted as I was about to trade in my phone. After calling The Phone Doctor they asked me to bring it in and theyd take a look. Within 10 minutes it was looking brand new. Great customer service and great reconditioned hardware *5 Stars*

Gr
Review №41

Xander was great! Was the only guy willing to look at my phone without telling me to contact apple. Great Work!

Ji
Review №42

Not the highest prices. Not the lowest prices. Best QUALITY around. They provide honest advice about your tech. Best value hands down!

Ka
Review №43

Tonight I was THAT annoying person who came in before close and instead of turning me away, Jeff gladly took my phone and fixed my screen for me. That is great customer service!! Amazing, fast and in a convenient location!

Lo
Review №44

Sage was very friendly and helpful. She went out of her way to look into a situation I was having with my phone and gave me written information how to go about getting the issue fixed even though I needed to go elsewhere to do so. Thanks Sage

Sa
Review №45

I went to this location after doing everything I shouldnt have done to my water damaged iPhone6. I waited 4 days after the accident, kept it on, charged it, kept trying to revive it, used the rice trick (all that did was get rice stuck in the charging port and headphone jack), damprid, silica gel packs, and a sealed container. This location only charged $99 and took one and a half business days to fix. I am confident the Apple Store would have taken longer and charged so much more. I will definitely be back for future repairs!😀

BR
Review №46

Terrible! I have been meaning to write this review since October. Went to get my daughters Iphone 6 fixed because of glitch battery. Take it in, pay the 80-90 dollars to get it fixed. Pick it up next day, she turns it on and still same issue. I bring it back to get fixed again and the place is closed on SAT. for some emergency. Fine. no problem, i take it back Monday and they look at it again to replace the battery. Get it back and now its making a noise like something is loose in the phone. I go back in personally and ask for a refund AFTER i take it to another place and they actually fix the darn thing. The battery was not even screwed in so it was moving around. The other place on 620 was laughing at whomever tried to fix her phone. I pay them 90 dollars. I go back to Phone Doctor and ask for a refund showing her my receipt. She calls owner and cannot raise him. Leaves a message to call. Never hear back from anyone. Call again and they say the owner is only one to authorize a refund. Crickets. So, not being worth my overall time to track this guy down i let it go. Maybe they had a bad few days but the Give a S*&^ factor was basically zero. Plus, they still owe me a refund.

Ra
Review №47

Fast and super friendly!

Je
Review №48

I walked in and Sage quickly assessed my iPad issue abs fixed it in minutes with no charge! Thank you for the FAST and FREE service. I highly recommend the Phone Doctor!!!

Sh
Review №49

Jeff is unbelievable. My phone was fixed quickly! Great prices! I recommend them highly!

KK
Review №50

This is the place to come if you have any phone issues. I was driving down 620 and saw their sign. Since the screen on my iphone was shattered I stopped in. They replaced the screen in 15 minutes and I was out the door. A week later my screen shattered again so I stopped by. Megan who was working, asked how my phone battery was working. My phone, at the time was constantly in need of being charged. Megan explained that I should replace the battery since it gets very hot and this is what causes my screen to shatter. We discussed several options and she worked a reasonable deal to replace the screen again and she replaced the battery. My phone works great, it doesnt get hot and it holds a charge for days now. She is very competent and knowledgeable about phone repairs. I gave them 5stars because the service and work was excellent, but should have given Phone Doctor of Austin 4stars due to the waiting area. The waiting area is not very nice nor comfortable, as a matter of fact it needs to be cleaned sometime soon.

Al
Review №51

Came in for a quick quote on a repair for my iPad Air 2 - fantastic customer service and awesome prices! Will definitely be stopping back!

J
Review №52

DO NOT GO HERE TO GET YOUR PHONE FIXED!!!!!!I went there for a simple LCD replacement on my iPhone 6. The lady who fixed my phone did not check to make sure everything worked once she finished so when I got home & tried to turn my fingerprint and passcode back on it said my fingerprint sensor did not work but it worked before then because that was the only way I could unlock my phone. Also I noticed my front camera was fuzzy. When I took it back of course the lady who fixed my phone was not there & they had no paperwork of me ever coming. The lady who was there this time said usually when the fingerprint sensor is broke there is no way to fix it but she would try to see what she could do and for my camera all it needed was to be cleaned. She cleaned my camera but did nothing for my fingerprint sensor. So I came back a third time & the lady who fixed my phone the first or the second time was hiding behind the wall they have & was telling the boy upfront what to say. I left my phone with them for two hours & when I came back they still had not fixed my sensor and they also said they didnt know what to tell me about it. No one apologized for messing up my phone nor were they any help with trying to get the problem solved. I paid $108 when I couldve just put it towards a new phone or getting it fixed elsewhere

Yv
Review №53

This is the 3rd time I have had my childs I Phone fixed here. They always do a great job of getting it into working order.

Ra
Review №54

My family and I have been coming to this shop for years. The staff is super friendly and always does a great job.

Al
Review №55

This place was recommended by a friend and since then I have brought in my kids phones any time they crack their phones. Cheap, fast and excellent quality!

Ha
Review №56

Friendly rep, quick service, and very affordable. I was in and out in half an hour. The rep even gave me a free tempered glass for my phone. I would definitely recommend this place,

Te
Review №57

I love this place!!!! Kind staff, affordable and fast service! Bringing my husbands’ broken devices in next!!!

Ko
Review №58

Reasonably priced and did not take long at all for my phone to be fixed! Highly recommend coming here to get your screen fixed.

Al
Review №59

Horrible! Absolutely the worst. They use very cheap quality parts. I was in a hurry after cracking the screen on my iPhone 7 Plus and decided to take my iPhone here instead of driving to the Apple store, BIG mistake. The replacement screen started to have touch issues after a couple days and then after a week the home button and screen both died. The phone went into an endless startup loop. Took the phone back and a different girl opened my phone and said the last tech forgot the tape needed to hold the screens cable in place so the ribbon cable on the screen came out. The girl installed a new screen but the new screen was defective and some how messed up my wireless connection. Took the phone back a third time and the girl installed a new screen that resolved my wireless issue and told me many of the screens in the last batch they got were defective. After the third screen was installed I started getting bright spots all over the screen, took it back again and the same girl put another screen on. The new screen worked good for a couple days then bright spots started appearing again. Not worth my time or the hassle to take it back again. All I can do is warn others to stay clear.Also, they are never open when they say they will be open. Twice I showed up at 10 and no one came until 11, wast of my time.

Tr
Review №60

Folks here are always very kind and helpful. They do quick work thats always high quality. Much appreciated!

Ca
Review №61

Great store in and out. Service was quick I liked the customer service it’s great. Friendly inviorment.

Cy
Review №62

Fixed my phone quicker than any other place I’ve been to!! So great

Ly
Review №63

Sage was awesome!!! She was fast and friendly! The only place I will take my phone to repair. Highly recommend!!!

Ad
Review №64

Sadly I am a frequent customer of Miphone Doctor in Lakeway. They are always super efficient and service is exceptional. They get me back up and running painlessly every time!

An
Review №65

They did a great job. Quick service, great response! Replaced bad charging port on iphone. Works great now. Love that I can support local business out here at the lake. Only suggestions: I found another shop that was $30 cheaper, but not as convenient. Also, the other shop said that they dont replace the seals so it would no longer be water resistant. I was told here that they replace the seals. I decided to pay more to support local shop and have the security of the phone still being water resistant. But when I picked up phone, I was told that they do not replace the seals and it was not water resistant any more. Also, small detail- when I dropped off the phone I did not get any receipt or paperwork (although I didnt ask for anything). Glad that they took care of me, but if something happened I would have nothing to show that they had my phone. Definitely recommend them, though!EDIT: Changed from 4 stars to 5 stars. Most other shops I checked with were priced similarly to this one. My wife had taken her iphone to the cheaper shop I referenced and the experience was not nearly as good as mine. You DO get what you pay for!!! No need to really shop around. This place is great. Thank you!

Ro
Review №66

Love love love this store. Gentleman behind the counter is always very knowledgeable!

Br
Review №67

Awesome place! Got my screen repaired in 30 minutes! Great customer service! Will always come back here!

Pa
Review №68

Our family has used this business numerous times and have been extremely pleased with their service and how quickly they get it done! With an 8th grade boy in the house, you need this!!! Highly recommend!

Ch
Review №69

Friendly and speedy service!

Lo
Review №70

This is a great store with awesome customer service. I strongly recommend coming here for any issues with your iPhone!

We
Review №71

Fastest repair Ive ever experienced, 5 minutes in and out with a new screen on my iPhone 6s

Mo
Review №72

This place is unbelievable! I walked in with my phone in total meltdown mode due to an app that gave me a virus. Luke fixed it in 5 minutes flat. I dont know about you, but my phone is my business. Go see phone doctor. They will save your phone and subsequently, your life.

Er
Review №73

Both quick and terrific! They have fixed two of our families phones in the last 6 months. Great service and convenient to Lakeway and Four Points!

Sh
Review №74

Finished repair in less than an hour, did an amazing repair and couldn’t be happier! I would strongly recommend!

Ma
Review №75

I checked the website to drop my android off for repairs. The website said 9 but their front door said 10... I should have stopped right there and went somewhere else. Lyn took my phone at 10am and promised a quote within the hour - later that evening after trying to contact her over a dozen times she quotes us $200 to repair the phone and it would be a few days since she was busy. Ok.... I call today and shes not in - I get an explanation from Xander (from Waco) that a manger quit and it would be $250 to repair the phone. Nope! I picked up my phone and will go somewhere else I as recommend you do too.

St
Review №76

Jeff did a great job fixing my iPhone screen and did it quickly. Unfortunately I have had to use these guys about 10 times with all my kids and they are fast and do great work.

Re
Review №77

Fast and efficient. They fixed my cracked iPhone screen in under an hour. The tech and receptionist were very friendly!

Ty
Review №78

Fixed my buddys phone in like 15 minutes, solid dude awesome prices

Dw
Review №79

These guys are great! They repaired my iPhone 6 within 20 minutes and it now looks brand new! Highly recommend iPhone Dr!

mi
Review №80

Awesome experience the lady there stayed late to fix my phone and did a awesome job. Thank you phone doctor of Austin.

Ma
Review №81

Great service! Jeff was friendly and did a great job! Would definitely recommend

La
Review №82

The tech was very kind and did a great job with my iPhone repair. I highly recommend these guys...

ni
Review №83

These guys were great. Super quick and decent price.Thanks Jef!!!

Bo
Review №84

Sage was very helpful and my phone works great! Highly recommend!

Sa
Review №85

My phone was ready in only a half hour, my phone works perfectly now!

Tr
Review №86

Phone Dr in Lakeway is great. They are cheaper than the others and they stand behind their work. Highly recommend, Apple has become greedy $$$ and customer service is poor.

El
Review №87

Loved this place! By far the cheapest, fastest, and highest quality iPhone repair Ive found.

La
Review №88

Sage was awesome! Not sure what i’d do without this great team that constantly keeps my phones in working order!

Ti
Review №89

Jeff knocked this out in 30 mins. Great service. I recommend these guys

Is
Review №90

Experienced great customer service and prices from Xander whyte! Thank you!

An
Review №91

Super nice, knowledgeable, extremely helpful, and quick! Altogether a great experience.

Ca
Review №92

Amazing work. 10/10 would recommend

Aj
Review №93

Great going there, Jeff helped us out and got my phone fixed quick to where it was working like new.

Jo
Review №94

Went in to try to save my phone that looked dead. Jeff was amazing, fast, and professional . Would highly recommend this place to anyone that needs their phone fixed.

Mo
Review №95

Fixed my camera lens quickly at a very reasonable rate!

Am
Review №96

Definitely a great plcw for repairs! Best in Austin for sure!! Highly reccomend

Ki
Review №97

Quick and easy to fix my phone. Guy is really nice and awesome Dog to play with while you wait.

Ju
Review №98

Great and fast service. Thanks for the quick turnaround!

An
Review №99

Great service. I definitely recommend this place!!

ma
Review №100

Pretty good service, I was able to set up an appointment and get it done in less than 30 minutes for a broken glass on an Iphone

Information
22 Photos
100 Comments
4.6 Rating
  • Address:3601 Ranch Rd 620 N, Austin, TX 78734, United States
  • Site:https://phonedoctorofaustin.com/lakeway/
  • Phone:+1 512-705-1047
Categories
  • Cell phone store
  • Cell phone accessory store
  • Computer repair service
  • Electronics repair shop
Working hours
  • Monday:Closed
  • Tuesday:10AM–6PM
  • Wednesday:10AM–6PM
  • Thursday:10AM–6PM
  • Friday:10AM–6PM
  • Saturday:10AM–6PM
  • Sunday:Closed
Service options
  • In-store pickup:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Repair services:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
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