Love my new Discovery! The sales team answered all my questions. Everyone was very knowledgeable and friendly

Land Rover Austin (5th Street) service team are fantastic. They are courteous, knowledgeable and accommodating. Repair costs are fair and they don’t push unnecessary repairs. Their technicians are highly experienced and get the job done. The service team under Chris Matthews and the dealership under Damon Spears reflects on their high standards. I strongly recommend this dealership for your Land Rover needs.

The email reminder of setting up the annual maintenance appointment, and the follow-up call detailing what work would be performed and what the cost would be was so helpful. Knowing who the service agent was and what to expect helped a lot. The visit to the dealership was an excellent experience, from the drive-up to the service bay, to the welcome at the reception lobby area with complimentary coffee bar, to the payment office, and finally to the complimentary car wash/detailing. My service agent was very professional and attentive.

We recently purchased our car used (from a dealership out of town) and never expected to have some issues in the first few months. Jaenae Copple made our experience so easy and pleasant. We understood the COVID landscape and that service took a bit longer than it normally would due to some unexpected staff outages. She kept us updated along the way and spoke with our extended warranty and got some missing calibur bolts covered even though our warranty didnt cover that item. We were able to get all the annual maintenance completed at the same time so a win/win. This is our first experience owning a Land Rover and we will be back for all the scheduled maintenance.

Looking for a specific car usually isn’t as easy as it was with Land Rover Austin, especially living out of town. I originally inquired through the website and Robert Walls got in touch with me within hours. Even with me having an out of state work trip in the middle of working a deal with them, we got it all done, and by the time we came to look at and pick up the car, the process took less than 30 minutes. Robert was transparent about everything from the details of the car (I bought it used) to adhering to my requests, kept in touch by phone, text, and was very on top of getting my questions answered. Robert isn’t like any other salesperson. He is there for YOU, and makes sure YOU are getting what you want and have everything you need. Let’s not forget how quick and painless the finance process was. Bill took care of the financials, had everything ready to go within minutes once we said “let’s take it!” and they have great technology that they use to get the job done. All of your documents once signed and completed are given to you on a thumb drive. Very easy process and very organized. I recommend Robert Walls and Land Rover Austin if you are looking for a vehicle! I look forward to enjoying my Range Rover Velar P380 First Edition thanks to them!

Thank you so much for an excellent experience. Look forward to doing business in the future.

They do everything they can to get you in for service with limited parts inventory. Really appreciate their efforts and getting my vehicle on the road again.

Bought an F-Pace from here and I have to say, Robert Walls is good people. Definitely ask for him if you go. He was reasonable, responsive, and very thorough. Would recommend him to anyone!

One week ago I purchased my car from land rover. Robert walls was very helpful and straight forward. He answered all my questions, and was very patient with me as I like to take my time when it comes to big purchases. After I got my keys Robert helped me connect my phone and customize my settings! It truly was a great buying experience, not to mention I was in and out within 2 hrs total!

I love my new Range Rover Evoque. Thank you so much, Robert Walls, for making our experience so great! We will definitely come back when we’re ready to purchase again.

Great place for RR shopping :) ... You will leave totally satisfied. The team is very professional and customer service focussed. I had a great experience purchasing RR through the team at Austin Land Rover and they have managed to keep me delighted in the subsequent trips, every single time. Highly recommended place !!!

Seriously the worst experience. No one is friendly, everyone seems angry for some reason and can’t smile or greet anyone. Took over a week to just get a call back regarding a service apt. The only reason why I go here is solely based on location. Now the new Sewell location is open and they have always been knows for great customer service!Update: I wrote this review while sitting in the dealership waiting for my car. After 3+ years the service has not improved. My next apt I drove 40 mins to the Cedar Park location which is owned be Sewell and it was like a completely different world were people had manners, greeted you and smiled. I would never recommend Land Rover Austin on W 5th. They need a complete overhaul of their management and staff.

This was quite honestly the best car service experience we’ve had at a dealership. Ben V. and his team were informative, fast, and extremely efficient. We live over an hour away from this location and will absolutely make the drive every time based on our raving customer experience. We brought our 6 month old with us and the staff couldn’t be sweeter with our son. One of the staff members, a gentleman that worked in the service garage transporting the vehicles, made our son laugh and giggle while we waited for our car to pull up. He was great! I don’t remember his name, but he also had a 6 month old son just a few days older than our own. The whole experience from drop-off, to getting a loaner vehicle, and check-out was stellar. I definitely highly recommend this dealership!!

I went in to Land Rover Austin to pick up my car today. Robert Walls was so great! He made sure I got the right price for my trade-in! And... Robert was so very patient with me - setting up all my new settings in the car - before taking it home. Robert also assured me many times to call him day or night - or come into the dealership - for any thing I need to re-learn on the car. (All the goodies are overwhelming to learn the first day.) I know he truly wants to make sure I love driving my new Range Rover Sport! Thank you so much, Robert!

FANTASTIC service. Joe at Landrover Austin and the whole team went above and beyond to make me feel looked after. I will be a customer here as long as I’m in Austin. If I could rate them 11/10 I would.

EXCELLENT customer service! I had a phenomenal experience with this dealership today. ROBERT WALLS was an exceptional sales person, very professional and transparent through the entire process.From start to finish, the process took roughly an hour. I have purchased many vehicles in the past and this was by far the most streamlined and stress free car-buying experience. The dealership is very nice inside...I drove from out of town and it was worth the drive. Also, the waiting area was very clean and relaxing with some good refreshments while we waited.I will definitely recommend the dealership and Robert Walls to our friends and family that are in the market for a new car.

Robert was amazing!!! Easiest transaction and such a nice man! Highly recommend this dealership and off course Robert! Bill, the Finance Manager was great too :)

I was recently in the market for a new vehicle. Land Rover was the LAST dealer I was looking into. I just happened to check their website and I saw a vehicle that caught my eye. I entered my information to be contacted and in no time Robert W. Reached out to me to talk. He was so knowledgeable and really answered all of my questions within that first phone conversation. I let him know that I had a newborn and REALLY had only a small window where I could go see the vehicle. He was VERY respectful of my time and made sure when I did show up, everything was handled as quickly as possible. Within 30 minutes, I had came in, test drove, and talked numbers, and was on my way home to baby!Like I said, Land Rover was not in my mindset when I thought of a car I would own, and I was hesitant to take the plunge. Robert was so very reassuring that he would go to bat for me to get me the best deal and get me into that car!Let me tell ya, went to bat he did!! I got a great deal I just COULDNT turn down.The next day, the application was completed, the deal was mostly finalized and all I needed to do was go in to hand over my trade in, sign some docs and drive off in my new car!!!When I showed up with baby, Robert made sure baby was comfy in the office while we signed docs. He made sure to go as quick as possible. Within 20 minutes everything was DONE and we were driving off in our new car. He even helped me get the car seat for baby set up! And if youre wondering, these cars are very young family friendly!Robert wasnt just looking to make a sale. He was genuinely trying to help me get in a better car for me and my family at a price that fit my family. I really appreciated his help through this process. I cant emphasize enough how I was NOT looking into Land Rovers. Now I think this is the ONLY place I will purchase. And for as long as Robert is there, he will be my go to guy for a new car!

Had a great experience working with Robert at Land Rover Austin. Easy and quick, mostly done online and over the phone. He was very responsive and made the process seamless and worked around my schedule. Highly recommend!

Picked up my special order Defender from Land Rover Austin on 10.18.21. Desiree Ronquillo, David Pianka, and Daniel Souza were very professional to deal with. There were no surprises on delivery day (no dealer mark ups or unwanted added accessories) and the process was incredibly quick and efficient. Easiest car buying experience Ive ever had.

I am truly impressed with how well the purchase of our vehicle went! I called Robert at about 1pm to check availability of a vehicle I had seen online. He took my info and did exactly what he said he would do which was go out to make sure it was still there and then called me right back within a few minutes. We discussed some options and scheduled a time for us to come pick it up. The communication with Robert was perfect and thorough. We were in and out with no pressure and it couldnt have been better.

Kirby was very helpful & informative without being overly “salesy”. I would absolutely go to her again for our next vehicle.

John is fantastic and very customer focused. Very good guy also. Great experience. Definitely 5 stars.

The buying process was great and easy.But, found a small matter with our new suv when we got it home.Called my sales guy the next day after we bought the suv and told him about this small problem.But, He really did not seam interested or wanting providing any answers or give help with this matter.Wish they would at least take a minute and look at what has left a sour taste about being helpful when your buying a car - but not so helpful after you pay.

This is my second time buying/leasing a car from Land Rover of Austin and it was an excellent experience. Robert Walls helped me find the perfect car and a fair deal. I will definitely be a repeat customer.

I just purchased a vehicle from Land Rover Austin and I must admit it was the smoothest transaction I’ve ever experienced. My Sales Representative, Robert Walls was OUTSTANDING. He was thorough and and handled this purchase as if I was standing right in front of him. (BTW I live in North Myrtle Beach, SC and the purchase was all on-line). I’d like to thank Robert was his diligence and his effort in ensuring this purchase was completed without and hiccups. Thanks again Robert Walls - You’re the BEST.

From my first contact with Land Rover Austin, was professional, courteous and knowledgable and I was given very thorough service advice and set up with a loaner car appointment for my service on my Range Rover. The Land Rover Austin location was very well maintained, and Service Team as well the Mechanics Team did an excellent job. From drop off to vehicle pickup my experience was very professional and my car was returned running very well and also had been returned cleaned which was really appreciated. Thank you Land Rover Austin for doing such a great job.!!

Jean Coffman, my new service advisor is awesome. She was prompt and knowledgeable.. Called with exact issues and cost. Got my Vehicle out the following day.

Recently purchased a RR from Land Rover Austin and had a fantastic experience. Tyler Y. worked with us to find the right vehicle and let us take our time in our decision to make sure we had the right vehicle for us! Overall great experience and was AMAZED at how quickly we were done once we decided on the vehicle! Tyler took time to explain all the features of the vehicle after the purchase was completed. GREAT experience from everyone at the dealership! One of my BEST car purchase experiences hands down!

Hands down one of the BEST car buying experiences we have ever had. My husband went in just looking and came home with a Range Rover. Robert Walls was so helpful, knowledgeable and made the whole buying experience wonderful! Thank you so much for the excellent customer service!!

My check engine light came on yesterday. I commute ~40 miles to work in Austin, so instead of going to Sewell (at least 20 miles from my place of work) I went to this location. I explained my concerns to the concierge. I was concerned my engine light came on for something serious and did not want to drive home if something of that nature was the cause. The concierge was wonderful, explained many of the technicians were at lunch and that they would look at it but that I may have to wait. No big deal, I just wanted to be safe. However when the concierge brought me inside to talk with someone the woman I was greeted by was not only unhelpful, stating that they couldn’t attend to my car unless an issue was “diagnosed”, she suggested I go to AutoZone to have the code identified. At that point I simply stated I would be going to Sewell and left. First, I didn’t roll up to a Land Rover to simply have my check engine light code read, I wanted knowledge/it taken care of for safety reasons. Yes, my hair is teal. Yes, I look young. But believe me, I will ensure my car is looked after with the utmost care. Not only did this location not even consider looking at my car, but they suggested I take it to a parts store. So I took it to Sewell where I was greeted warmly, offered water and received not only diagnostics but repairs in 2 hours time. Land Rover Austin: take some notes, you clearly need to go back to customer service school.

I’ve worked with Louis now on several repairs for my vehicle and he always gives the best service. I called the other Range Rover dealership to get a quote and it was over double the price AND Louis brought my car home for me.So thankful for both he and Chris Matthews!

Friendly Professional Service. From the Sales Manager to Sales *Mr. Reda - terrific* and Finance, the crew patiently treats you well. Limited selection on vehicles but the staff will work to meet your needs. Clean environment. Pleased to be a customer here.

I cannot express enough how extremely helpful Robert Walls was through the process. I recently moved from NYC and have not had a car in 18 years, and was not expecting to get such an honest and genuine person with how naive I was. Robert walked me through every step and found me the exact car I was looking for.I couldnt have asked for a better experience from someone who is professional, thorough, honest and truly looking out for my best interest.Thank you, Robert!

This is my second lease through Land Rover Austin. Both times, the sales staff was very helpful to find the car that fit my budget and my taste. This time, I was very lucky to have had Shayna as my sales associate. She worked very hard to help me decide on a model and then to find it for me. I was picky about the color and she delivered! The transition from one lease to another was very easy and I highly recommend both this dealer and especially Shayna! I am enjoying my new car.

I am in the auto industry and the experience here was very underwhelming, especially from a high line brand. I ordered a part and paid for it online for them to begin repair (lower grille replacement). I was fully expecting a call letting me know when the part arrived, followed by a time to set appointment. I had to follow up with the service writer to get that much done. Set up the appointment for a few weeks later to include a loaner. When my wife arrived for the appointment, she was greeted with attitude when explaining she was there for Jean, not Jeannie. They still put her with the wrong person, and then finally realized that my wife was correct. They did provide a loaner and it smelled like a chain smoker just got out of it and had not been cleaned out properly because in the center console was another customers banking information with routing and account numbers.The repair was supposed to take 2-4 days for a 5-6 hour job. The repair took a couple days longer than stated. Then when I followed up as did my wife, it was attitude on the phone as if it was an inconvenience to them to ask for an update on the day stated it would be completed. My wife does a follow up call on the next day, and was hung up on. Each call had an excuse on why it wasnt ready.(people quit on the service drive and then the techs had quit.) I cannot believe the lackluster service at this dealership. Like much of Austin, I will be taking my business to the Sewell location!!Side note, the gentleman today that helped move over car seats from the loaner to our vehicle, thank you. That was greatly appreciated! The only positive thing in that dealership.

Excellent buying experience at Land Rover Austin. Jason Thurman, the Sales Consultant was great to work with in the purchase process.

Very kind and responsive dealership that found and got me the exact Range Rover I wanted. They answered all of my questions and made me feel comfortable as a first-time buyer. If you have the opportunity to, I highly recommend working with Kirby at Land Rover Austin!

Robert was so wonderful to deal with throughout the whole turning my dream into a reality. He was very organized and made the car buying process seamless. I arrived for my appointment time and was driving my new vehicle in less then 2 hours!!! That is unheard of!!! Thanks a million to Robert and Land Rover of Austin!! You are the best!!

I love my new Jaguar. Robert was too cool made me feel like we were best friends ! Made me definitely trust him with buying my car. Thank u !!!!!

Wow is all I can say. Land Rover Austin could easily be one of the best dealerships that I have ever worked with. The staff is extreamly friendly. I never once felt pressured into buying a car, but when I did, I felt in control. They never pressured me into adding anything that I didnt want. When it came for financing, the financial officer was such a fantastic guy. Made sure I understood everything before I signed. He was great.I literally have nothing bad to say about this dealership. They were great. Whenever I need to buy another car again, I know where Im going. Land Rover Austin.

Since moving to Texas in 2008 we have only bought cars from one dealership. This was our first time buying from a different dealership. Everyone was super nice and attentive. Can not say enough about the experience we had at Land Rover Austin. Robert Walls, thank you for such a smooth and effortless transaction buying the 2017 Cadillac Escalade. Thank you, thank you, thank you.

They are wonderful in the service department! Tony takes care of me. I apologize for not being able to remember the ladies name at the counter in the service department but she is so kind. The entire service department has always impressed me. I live out of town, Im hard to reach by phone sometimes & Im almost always late so I really appreciate their patience & understanding.

My husband and I were super excited to be buying our first new Land Rover. We test drove several models and settled on the one we liked best. No one mentioned to us that the vehicle was used as everything we test drove was new. Not only was the vehicle used, but the back hatch was broken. We called our salesman and we were promised a call by the Manager to fix it. The manager NEVER called. I was planning on buying a Jaguar from this dealership, and that will not be happening. Buyer beware!! This is not an honest dealership.

Emilie, David & Bill I just wanted to write you a quick note to thank you guys for your honesty and dedication while selling me my new car that I absolutely love! Jag! :) You all did a wonder job! Emily was super efficient and very pleasant! David kept me informed of the process etc. Bill got me approved in no time, literally! Thank you all very much for answering all of my questions and concerns. I will be sending my friends your way! You guys are amazing!

What an Amazing experience from start to finish!! Jean in service was so great! Jean kept us in the loop and called with updates on the services in process. I did have high expectations being it Landrover and not only did they meet these expectations they exceeded them. I would absolutely recommend Landrover of Austin and will to anyone who will listen. The loaner car, 2021 Range Rover evoque was a nice bonus for my 75 yr old dad. Thanks so much!!!!! Jenny W

I had a great long distance trade/purchase experience with this dealership. It took longer than we all expected but we stayed in communication and ultimately they have a very happy customer in sunny Florida!! Thanks Emilie, Brad, and Bill!!

Land Rover Austin has incredible service! Very impressive!

They always do such a great job and really keep me updated - I especially appreciate Luis Barber my service rep - who is incredibly kind and helpful.

We have bought several cars from Austin LandRover and Jaguar, because of the people and the service. The sales and service people and the owner are the most customer focused car organization we have dealt with in 30 years. They go out of their way to make you feel informed and confident in your decision. The follow up and service is A+. We wouldn’t go anywhere else.

I have been quite pleased with the customer service I have received from this dealership recently.

Land Rover of Austin is a dealer on another level. They treated me like my situation was a big deal. I needed a keyfob replacement for a 2014 RR. Not only did they have the fob, at 3:00 with no appointment, they got my vehicle done so i could get on the road back to Arizona. Everyone at the dealer was great. Cannot thank Land Rover of Austin enough.

Excellent service, very attentive and efficient. Steve made sure we had a loaner car so we weren’t inconvenienced while they worked on our RR. “Problem” resolved quickly.Extra big thank you for cleaning my car before it picked was up 😉!

Kirby was amazing! She made the entire process expedient and easy. I would refer friends and family to her and the dealership.

Went by to check out the defender and the staff was super friendly. Everyone was so nice. All I need to do now is to justify to myself why I need this additional vehicle :P.

Great service overall. Worked with Ben and he communicated proactively, efficiently and effectively. From scheduling the appointment online to providing a loaner vehicle to completion, the entire service experience was seamless.

I love this service department. Ben is always amazing.Never ever been haggled to buy or upgrade. I always get a loaner so I can work and handle chores.

The team at Land Rover Austin is always very professional and attentive. Highly recommend.

You might call this a fantasy land for car lovers! Everyone here is friendly and helpful, I love my (almost new) Land Rover! Thank you!

Kirby was a pleasure to work with and went the extra mile.

We worked with Shayna during our time here. We highly recommend her. She is so nice and friendly and will work with you and help in any way she can. We had a great experience!

Good experience, on time delivery, very concise and to the point updates on time and delivered as promised

We had the pleasure of dealing with Robert Walls. He was amazing and we will buy every car in the future from him! He was forward and so fast. We got in and out! Bill Grimes was our finance guy, and it took less than 10 minutes and he was awesome! Everything was paperless and was given a hard drive of all our paperwork! If I could give more than 5 stars I would! Great place!

The experience was AMAZING overall. Joe was super patient and detailed when test driving and discussing purchase options. He was also very transparent and provided advice to me. Management also took very good care of the whole process. I am extremely satisfied and would do business with them again.

Land Rover contacted me about the needed 2 year maintenance on my car so I made an appointment and they offered me a loaner car. They had me sign some paperwork in a couple of places and reminded me to fill the car up before I brought it back. Land Rover Austin being located downtown, I waited until the last minute to pick my car up to avoid traffic. I realized when I returned the loaner car that I forgotten to fill it up. I only used an 1/8 of a tank so I thought it would be OK. Before I drove out of the dealership I got a text with the updated receipt charging me $6 a gallon for a 1/4 tank of gas! You would think after I spent $1850 for a tune up they would have given me a break. I sure hope it was worth it to them because I won’t go back there.

We have owned several different Land Rovers over the past 20 years...I do believe we have just purchased the best one yet! A beautiful Range Rover sport. Thank you for making this exciting purchase enjoyable and easy.

My service advisor, Jean, provided outstanding service - she communicated thoroughly prior to drop off to ensure a loaner vehicle would be available. I dropped off vehicle, completed paperwork and was out of the parking lot in a loaner in less than 5 minutes! I had a similar experience upon pick up - that is what I believe Elite Care looks like! Additionally, because the service was under warranty-there was no cost to me and no attempt to add additional charges to the bill. My vehicle had been hand washed and looked great when I picked it up - this is why I am on my 3rd Jaguar in the last 20 years.

We recently had a wonderful and seamless experience working with Robert Walls when purchasing our new vehicle. He was very knowledgeable, honest and was happy to answer all our (many) questions. And although it was an hour or so before closing on New Years Eve, he didnt make us feel rushed whatsoever and even took the time to go over all the bells and whistles of the car throughly. We felt very content and comfortable with him and are grateful for all of his assistance!

Awesome service over the past 5 years!!!!! Sales and after sale services are great !!!!

David Pianka was the best! He had such great patience with my all questions and answered them fully:) Making the experience hassle free and easy!

Amazing experience! Shayna was great. They made the experience seamless without any pushy sales tactics. Highly recommend.

We just bought a Range Rover sport and worked with Robert Walls- he was fantastic!! So patient, friendly, informative and helpful! We will definitely be back and ask to work with him again! Bravo

Purchased a vehicle with Jason Thurman as our sales rep. Saw the car we wanted on CarGurus. We live hours away from Austin but Jason made the sale smooth and easy for us and got our vehicle delivered asap to us. Very thankful for him and Bill for their customer service and help. Thanks guys!

Awesome deal on this 2020 F250 with Lariat/Tremor trim. Land Rover Austin got us in and out quickly!

Outstanding service. They go above and Beyound.

Do yourself a favor and go to Sewell Land Rover North Austin. Its well worth the extra ten minute drive. This place downtown is a fiasco that doesnt value or respect their customers, have remotely competent management, or can seem to keep staff from turning over rapidly (ive bought multiple cars from them and all the sales people who helped me are gone, also two good service reps are gone in just about two years - perhaps this directly correlates to the previous point). Seriously dealing with them, despite the vehicles themselves being phenomenal, is like being in some toxic relationship where you are being gaslighted. Then you go to Sewell and realize you arent crazy and it can and should be different. Ill never go back and am loyal to Sewell hereafter. They will get every purchase I make henceforth.

The customer service was spot on; personalities were great among those working at the dealership including the service department. They treated me with respect and class. Really great people working there.

Great service for a Land Rover owner from out of town! Says a lot when someone from out of town is treated so well! Thanks!

As always, the service team at Land Rover exceeded my expectations, and got my LR4 fully serviced and got me back on the road in record time.

Very impressed with my experience at this dealership. Kirby was our salesperson and was not pushy and very helpful in answering our questions.Would highly recommend Kirby if you plan on buying a car at Land Rover Austin.

Great Sales (Jason Thurman) and went beyond on Service need.

Everyone I met was very kind and professional. John did an excellent job advising me and was very helpful in getting me all squared away. Yall have a great team and do a great job picking the right employees for your business. Im very satisfied. Thanks!

I got great quick and attentive service when I had difficulty with the tailgate latch. Thank you Land Rover Austin!

Went in for an oil change on my 2015 Range Rover Sport and received a phone Call saying the hood refused to open. Since it was now out of warranty it was open season on me.Less than 50,000 miles and the hood latch stuck, probably for lack of use.The techs removed the grille and opened the latches for a few hours of labor, had to pay it, but then the Upsell began. No way they were going to simply lubricate the hinges and move the cable back into the pull slot. They would only agree to replace every single component in the hood opening assembly from the drivers footwell to the last far hood latch. $1400 for all the labor involved and new latches, pull cable, etc. There is no more agrarian item on a Land Rover than a basic hood latch whose design goes back 50 years. It is not an electronic control unit or a thin film transistor dash display, it’s a hood latch that needs some grease....To hear my service “advisor”, it is unheard of to simply lube and replace a stuck latch, everything must be replaced with newer agrarian parts or they will not guarantee that the hood will ever open even once again.They don’t stoop to repairs and lubrication, they replace assemblies. Only. Like I was the crazy person in the conversation asking for a lube and repair. After a two day pitched battle, they finally agreed to lube the latches and reinstall them at my great peril. No warranty and please don’t come back again if I Dare to refuse their best, and most expensive, advice. I don’t know how the “advisors” are compensated but this was almost comical in how blatantly they were trying to run up the bill. Great place for warranty service but beware if you are out of warranty. They “advise” you in their own best and most profitable interest, not yours. You’re gonna get skinned with a smile...and a complimentary car wash .

Jean is a great service advisor. She is was quick, efficient and had my car ready when promised. I highly recommend Land Rover Austin and Jean.

Yes, John Hawthorn in the service department is phenomenal!! He has Exceptional customer service and is always thorough in letting me know exactly what needs to be done, how long it will take and the price. He keeps me informed on progress of the work and my car is always looking so lovely when I get it back! I really appreciate his time, service and dedication to getting me in and out without any issues or feeling like Im getting the run around. John Hawthorn is my Go-To Service Guy!! 5 stars ⭐️100% Customer Service Satisfaction!!!

Just bought a used BMW M3 from Land Rover Austin and had a great experience. The process was quick and painless. Big thanks to my sales guide, Robert Walls, for the excellent service and helpful information.

Ghaleb Reda was the best! We went to so many dealerships and finally found someone to help us find our dream car. He was super helpful, friendly, and really listened to what we wanted. Highly recommend asking for him when you are looking to purchase a new car.

Consistently excellent service. They have helped me with a number of issues, from being stuck with mechanical problems to significant repairs. Ben Vineyard is great, prompt, knowledgeable, a pleasure to deal with. Everyone in the dealership is polite and make sure your needs are addressed every time I have been there.

The entire team was great throughout the process...all the way from when I put my deposit down to picking up the car. I felt so good throughout the purchase. Thanks to Daniel and Team!!! Now we are looking to purchase car #2 from the team. That should tell you how pleased I am. Exceeded expectations!!!

Called at 11:15am today, Kristen Meredith received the call. Negotiated a deal on the 2013 RR which was on the website and available for sale. We agreed on a price of $42500 and I told her we have a deal. I asked Kristen to send me a credit app along with the maint records on the car so we could finalize everything in the next 15 -20 min. I did receive the records but never the credit app(I have perfect credit). I called 20 min after we spoke and texted her about not receiving the app. I had a strange feeling they were playing a game here. Called an hour after. 2 hours after. Nothing!!!! When I finally asked for the GM, Luke, he did answer. When I explained the situation he said the car was sold to someone else, he had no excuse and said she must have made a mistake! I couldn’t believe it. They wasted my entire day. Luke said she is one of the best and he doesn’t know why it was handled so poorly. I told him if she’s one of the best I can’t imagine the worst!!! I Then I looked on dealer rater and see 1.7 out of 5 stars. Figures!. Land Rover USA should remove the franchise from this owner. This is not a high line dealership and is run like a buy here pay here car lot! An embarrassment for the brand I love. My advice is if you need a Land Rover read the online comments and try to take your business elsewhere.

I purchased a Jaguar F-Pace a few weeks ago and the entire process was awesome. Great customer service. The team went above and beyond to answer all my questions and get me in the perfect vehicle. A huge shout out to Steph (my angel), Joe and Bill.

David is the best salesman in the building! Super knowledgeable, very very nice. Daniel, the sales manager, went above and beyond with his level of service. All and all, I’ll be back in 3-4 years when I do another upgrade. Land Rover for life!

Family came here for the third time and bought a 2021 Range Rover sport and received great service. Robert Walls who was the salesman we used, did a stellar job. If you’re plan on going through this dealership I strongly suggest him as your salesman.

I recently purchased a vehicle from Land Rover Austin, and it was the easiest, most efficient car buying experience Ive ever had. We worked with Robert Walls who made the process as streamlined as possible. We came in from Dallas to purchase the vehicle. Prior to making the trip down Robert provided us with a thorough rundown of the vehicle, along with ample photos. Robert and the staff were transparent and easy to deal with. I highly recommend doing business with Land Rover Austin, and specifically Robert Walls.

I just had one of the best car purchase experience. Thank you Robert!

The experience my husband and I had at this dealership was superb! We went in knowing what we wanted, we talked to Mr. Robert Walls about it. He directed us to what we were looking for. Robert explained everything that we needed to know to make our decision. From the beginning of our visit he told us that we would be done within 30 mins, which was great! we had driven 8 hours to buy my dream vehicle! He kept his word!If youre looking for no-hassle buying experience and great customers service go to Land Rover Austin ask for Mr.Robert Walls!

Excellent Service Experience!!! The service performed on my Sport Discovery car by Land Rover Austin on June 2021 was excellent. Both the cleaning and inspection was professional. Fantastic work! Thank you.

I had another great experience with Land Rover Austin (downtown). I called my service rep, John Hawthorne, to schedule my yearly service, as well as to take care of a couple of other issues with my 2012 RR HSE. John called me the week before my scheduled service to let me know there was an opening to drop my car off if I wanted to. I got my car in, he had a loaner for me...all was easy and great. John was in contact with me the entire time, letting me know what issues were found with my vehicle. Everything was taken care of quickly. I dropped it off on a Friday and picked it up on the following Monday. They even completed an inspection for me, so I could renew my registration. In the final assessment, it was another great service experience, which I’ve come to expect through the years.

When we began our car search a Range Rover was at the bottom of my list; however after a quick stop at Land Rover Austin and meeting Robert Walls my mind was changed. Not pushy or the over-the-top salesman type, just helpful and sincere. Overall experience was great and we know now we have a sales guy that is trustworthy and that we will continue to do business with in years to come. Likewise, everyone at the dealership was friendly and helpful.