First time going to CarMax. Andrew (sales person) was great. He listened to me as to what vehicle I wanted and what all I wanted in the vehicle. The process was smooth.The business office process was smooth as well. All information was given to me in detail and my questions were answered.Also, I was to give Chris ( service advisor) recognition.He was/is AWESOME. I addressed my minor concerns and he listened and kept me updated with the status of my vehicle.Employees like Chris and Andrew is what make a satisfied customer coming back. Also, it reflects positively for CarMax.

Very friendly people. Value your time. Proper process. Highly recommend to get a online quote before going there if you are selling your car. Can give a good price for your car.

The process was so effortless and easy to complete with the purchase of what I was looking for without being talked into anything of no interest to me. From knowing my choices and my budget, I appreciate that I was able to explore on my own and narrow down my decision and that is was so easy to complete in that day. I have bought previous cars from this same dealership.

Great price.Staff very efficient and helpfulWaiting time was somewhat long.OVERALL SATISFIED WITH OUTCOME.

Walked in without an appointment and was taken care of immediately, lucky, make an appointment they are busy. All personnel were attentive and pleasant. They really listened. Got the perfect car for me and for my budget. I particularly like the no hassle over price, straight here it is take or leave it. The addons are minimal as well. Overall an Outstanding experience. I am a CarMax fan.

Past experience at this store was very good, back in March. However, when purchasing my latest vehicle this October, it was pretty lackluster in comparison. My vehicle was clearly not cleaned (exterior or interior). There were even documents from the previous owner in the pocket of one of the seats.Im happy with the vehicle itself and the service I received from the staff, but its frustrating to purchase a vehicle for tens of thousands of dollars and Carmax didnt even have the decency to wash the thing or clean the interior before I took delivery.

From start to finish I had a wonderful experience! Great customer service and communication! Thank you for making everything so easy!

Great experience! Found exactly what we were looking for in our price range and just overall would recommend CarMax over any of the other dealerships who push deals that youre not looking for. Julie was great to work with as well!

Made an appointment to sell my vehicle. They provided the most fair offer for my car... Even though I know it was worth a little more. Took the offer because, I dont want the hassle of selling it privately.Overall in and out in 2.5 hours. Not bad. I think the vehicles I saw online for sale, a bit more than I would pay but, I wasnt there to buy. Only sell.

Lets face the fact its not as fast as they say but dang is it easy! I really enjoy how they helped inform me on my first dealership perchase. I called about 10 times to ask random questions and got help with no attitude

Quite possibly the easiest, painless experience in selling a vehicle that Ive ever had. From the online quote to the on-site visit, it was a seamless process and not at all what I expected. The price quoted via the online process was in line with the actual offer after the vehicle was inspected. Thanks!

I traveled from Houston to this location for my car. I did the application online, got approved and prepared everything over the phone. I made an appointment to basically just sign paperwork and drive off. When I got there, I waited an hour and a half after my appointment. No one seemed to be available and no apologies for the wait. Once we got the ball rolling, it took about another two hours to sign the paperwork in the business office.Fast forward two months later, my tags expire and I called CarMax and was told I could go to my local county office to purchase temporary ones since my county had not returned the paperwork. I would be reimbursed if I did this. So I contacted my county and was told that the application had been denied. Called CarMax again and they said this was true and that they were going to resend it. Somehow they lost they paperwork with my signature so they overnighted the documents and I sent them back the same day. Its been a month since that and now no one is picking up the phone. My tags have been expired since AUGUST; I bought this car in JUNE. How is it taking 4 months to get my registration and license plates?! I see other reviewers have the same issue. How the business office is getting away with this is beyond me. Im super annoyed at this point! Ive always had a great experience at CarMax but this location is terrible.

Went here already being pre approved for a loan that was over the purchasing price and already had an online official offer….told everyone that along the way and said “I’m here to buy this truck, why is this taking so long if I am pre approved and have an offer from y’all….2.5 hours later I left in my new vehicle. TODAY I GET AN ERROR CODE. I bought it 5 days ago, the truck has las than 36,000 miles and GUESS WHAT, THEY CANT GET ME IN FOR 9 DAYS. AWESOME CUSTOMER SERVICE!!!!

It was such a great feeling to go in CarMax Austin and not worry or get pressure in any type of sales pitch. I had my car picked, never pressure in buying anything else. I love it. My hope is that someday, I should be able to purchase a brand new car from places like CarMax.

Carmax was great! Offered me $4000 more than the dealership! Will use them again!

Update: It is now 11/04 and NOBODY has gotten back to me on this issue nor can I even get a hold of anyone via phone. This palace is a joke. See pictures below for proof.This is the worst CarMax location and car buying experience I have ever had. Horrible customer service. Ive had to call and show up randomly to do business with these people its like they dont want the business. Now Ive been waiting for my registration and plates for OVER 2 MONTHS and the county tax office has told me they released to CarMax weeks ago and I have not received notification to pick them up. I cant get a hold of anyone there and have had them hang the phone up on me without getting a word in. I get the run around from their main line for being busy give me a break thats no excuse for horrible customer service or due diligence. If you need a car look somewhere else.

Got a quote to sell my car and made an appointment online, which was super easy. Unfortunately, they asked the same questions again during the appointment (defeating the purpose of the quote), but the appraisal was the same. Associates could have guided me through the process a bit more and there was lots of waiting, but overall it was straightforward. About 1.5 hours to sell a car, Id say half of that was waiting around.

We requested curbside and Leah was great at assisting us to do that. Once we got there we parked at the curbside spot and called like asked. The associate said that someone would be out shortly. After about 20 min we realized no one was coming so we went inside, which we really wanted to avoid. I was greeted by Mac and told him the problem. He worked hard to find the solution. Apparently the curbside appointment was cancelled. So what we thought would take an hour tops took us 4 hours. Mac was great but the process was horrible.Even a complementary car was later would be soemthing to mend the situation.

Great customer service and a very positive car buying experience. I got the exact trade in value that I was quoted online. The 370Z I had transferred from out of state arrived on the promised date. A piece of technology that was advertised was missing, and they made it right without missing a beat.The only negative was the amount of time waiting to go through the process but its a car dealership so...Just kind of expect that.

My experience with CarMax was wonderful from beginning to end, and even after buying!Nick, my salesman on the phone, got in touch with me right away after I applied online for the car I wanted. And he stayed in touch with me throughout the entire process until I received my car after it was shipped to my local CarMax from out of state.Chris, the salesman at my local CarMax, helped make my buying experience smooth as well and offered help if I could not get in touch with the service team if ever needed. Both have stayed in touch with me and have been amazing during and after I bought my car!In addition, after I left the parking lot, I immediately got a flat tire due to something stuck in the new tire. CarMax replaced the tire at no cost to me. I also took my car to my personal mechanic on the first day I bought my used car to have my car inspected and told CarMax of things my mechanic and I found that needed work. CarMax fixed everything I expected them to at no charge. My 11-year-old car runs like new and looks and smells excellent as well.I can’t speak more highly about CarMax and their team of people. I would highly recommend CarMax to my family, friends, and anyone looking to buy or sell.

Carmax used to be a dealer for the people who needed extra help buying a car. I have bought several cars from them over the years, not because I needed the extra help, but because it has always been an easy, no stress experience. This time, not so much. Our credit is good, we put over half what the vehicle is worth down, and STILL it took HOURS to negotiate a deal. This was absolutely the worst experience I have ever had buying a vehicle. I wont be going back.

Their websites say two keys but it is very misleading because people would assume two key fobs but they only gave me one key fob. And the manager Nikki would not want me to look it up online for the “two keys” information. Ridiculous. Also I have one vehicle on transfer that I was told by one sales person I could cancel, then in 5 minutes I was told by another manager I couldn’t cancel. Very frustrating experience.

Low pressure buying experience, but overall it was positive. Ordered a car from out of state and that worked out well, however communication regarding arrival of car and time to see/drive it and then actual purchase process were a bit lacking, which seems to be the norm in almost every industry nowadays.

NEVER, EVER going back to this location again. I came in to get an offer and sell my car, which was in my fiancés name. I had to come to this location three different times on multiple days because the front desk people in the business center had no idea what they were talking about, so they never gave me accurate information in regards to all of the paperwork that I needed. They couldnt even explain things correctly! Asked to speak to a manager in person and never got directed to one. Took my car right to the other location in Austin. Staff needs better training. Please do not contact me to email about my review.

Its been sometime since Ive purchased a vehicle so I figured we tried shopping through Carmax. My experience was great, I manage to find a vehicle well under suggested market value. I paid the transfer fee (out of pocket) and when it finally arrived, I used the 24 hour test drive option... hint: (if you decide to test drive it on a Saturday, you will have 48 hours to test it since Carmax is closed on Sundays). Im very satisfied with the vehicle and would recommend Carmax to everyone.

I bought a car from there in August and trusted that a complete inspection was conducted prior to my purchase. All 4 tires have dry rot! I now have to replace them and I have to choose between being safe on the road vs paying rent. We called to complain to a manager and they hung up. Buyer beware! Do not purchase a car from here.

This place is an absolute disaster when it comes to communication and follow-up.Its nearly impossible to get anyone in the store on the phone regarding transfers. Trying to use the operator line always resulted in non-stop ringing (or an extremely rude person picking up the phone).If I didnt already have a non-refundable transfer fee tied up, Id walk away from my deal.The only reason I am posting this is to let anyone entertaining the idea of working with CarMax, corporate or local, it would be a huge mistake. DEFINITELY DO NOT give them a transfer fee.

If you are a dealer beware!!!!!, do not buy cars with no titles in, I have 3 cars from them with over 30 days with no title, 2 with over 100 days with no title and the business office dont pick up the phone, I had to drive all the way over there several times just to talk to someone since they dont pick up my calls anymore, asked for a manager they dont even know who is in charge, what happened? Used to be organized now its like there is no management or they just stop caring, sad!

Very quick service, great staff.

It was my first time buying a car and I must say Christopher is amazing!! He helped me all the way through and I honestly couldn’t have asked for a better first experience!! Thank y’all and thank you Christopher!!

CarMax Austin North is a 5 🌟 place to get a new to me vehicle and anything related to it like extended warranty offers, service and some accessories you might want added. Genuine interest in your needs and wants for a vehicle. No pressure sales, 30 day guarantee, clean building and grounds, excellent customer service! Get a good deal and feel pampered...you wont regret your buying experience here!

I bought a camry from them it was white color abd it was very bright outside so I couldnt see that the car has hail damage. So I returned the car and they told Ill get my down payment back within 10 days Ive been waiting over 45 days now and they told me to wait another 2 weeks this is the worst car dealer Ive ever been in in my whole life I wouldnt recommend any one to go there at allIf there is a -stars i would give yall -100

I made an appointment online. A lot of people ready to help. Clean. Efficient. Selling my car was a great experience.

The car I bought isnt even up to date with maintenance, within two weeks my battery dies. The brake fluid and coolant were lower than they should be and everything time im trying to get ahold of the business center to see whats going on about my metal plates, I get no answer. This place is the worst, I believe carvana was a better option then here.

After months of looking for a specific make, model, and year of a vehicle online I was having very bad luck with nailing down offerings found online. Several dealers sold the cars out from under me, while online shops like Carvana simply refused to work with me and the financing I was able to do. I found a great listing for what I wanted on CarMax, and was able to have it saved after only a few minutes online. After that, the team was extremely friendly and accommodating, and even able to help me out with a few last-minute changes to my order. The only negative experience was the pretty long wait times I had while calling into the local CarMax.

Bought several cars here. I will be back for a new ride! Recommend for no haggling and good trade in values.

Started my shopping journey on the Capital One Auto Navigator Website (Capital One is my preferred auto loan bank, and I do all my auto loans through them). Did my pre-qualification and searched for vehicles within my pre-approved amount. After researching various vehicles, settled on a Nissan Kicks. There were several results for Kicks in my area, but I found one that I particularly liked at CarMax (which I also prefer over other dealerships). A nice 2018 with an upgraded package, only one previous owner, and with only 15k miles on it. Score!Clicked through to the CarMax site and found the car listed as expected. I ran through the pre-qualification on their site (even though I had already pre-qualified with Capital One, I couldnt find a way around this step, can probably bypass it if shopping in person), and everything looked good. It was 2AM in the morning, so I setup a phone call appointment to have someone call me back later in the morning.I got a call at around 9AM that same morning. The person on the phone was able to quickly find my pre-qualification application through CarMax, and after verifying my details and verifying the vehicle I wanted, ran the full credit check.After the credit check I had four offers for auto-loans and they went through all the choices with me. I knew Capital One was the one I wanted to go with, and sure enough it was first on the list with the lowest interest rate. I setup an appointment to go pick up the car at 11am the same day.I showed up for my appointment and checked in and got paired up with my sales rep. I declined to test drive the car (crazy, I know). The sales rep, Randy, was able to pull up my financial information in their system and again went over the auto loan options. He pushed CarMax Care a couple times, but not hard, and was polite when I declined. Randy also informed me that the vehicle was still under its manufacturer warranty for another 2 years. Very nice!We finalized the sale, and Randy submitted everything to the business office. I went to wait for the paper signing and after about 10 minutes. I signed all the paperwork, and made the down payment for the car.About 10 minutes after paper singing was done, Randy brought me the keys to the car and let me know everything was squared away. The car was clean, had a full tank of gas, and was ready to go. I drove it off the lot less than 12 hours after I started my online shopping for a new car.A couple days later I notice that there is a problem with the front radar on the car. Called CarMax and made an appointment to bring the vehicle in. After dropping off the car and picking up a loaner, I got a call from CarMax saying that there was definitely an issue with the front radar and that they were bringing the vehicle to Nissan for servicing. (I did some research on the issue and apparently it is a common problem with the 2018 front radars across all Nissan models. Must have been a bad year for radar modules).Overall, everything was quick and great. Yes, there was an issue with the vehicle, but they were quick to fix it and provided a loaner (a 2019 Nissan Rogue) all at no charge and with no hassle.Will definitely keep purchasing at CarMax for future vehicles.

Easy to sell your car. Didnt like the salesman I ran in to. They forgot to give me my license back,and I had to go back next day. Asked a salesman if he could check/talk to someone and he just dissed me, with a baloney story. I asked someone else that looked like a mechanic and he took care of it..

This is the 8th car my wife and I have purchased from CARMAX. We love the fact that we do not have to haggle over pricing. We purchase all of our vehicles with the assistance of Susan Pruett. She is outstanding and we will always reach out to her when we need a vehicle. This purchase we took advantage of our policy of refinancing within three days with no penalty. It was a smooth process and it is a great policy. We will always purchase our vehicles from CARMAX and Susan. We love our Pathfinder!

If I could give this place ZERO stars I would. First of all we waited from 4pm to 830pm. We switched between 3 salesman because each one of them had to leave to handle personal matters. As we are doing the application process they had me reprint and redo everything because one of the salesman did not do it correctly. Then to top it off while cleaning the car the wrecked it!!!!! What a waste of time. The sales manager acted like our experience was no big deal. No apology no nothing. We walked out without any concern on their part. Horrible place!!!’

I took my sons 2016 BMW here to sell it. They sent me a text offering $5,000. The car looks like new, has brand new tires and 24,000 miles. I check their site when I get home. They are selling the same car, 4 years older with twice as many miles for $16,998. I understand that a business needs to make money but....

After dealing with the Salesman there was a 2 hour wait after being passed off to the business center. An extremely inconvenient 2 hour wait to sign a couple of documents.Additionally the vehicle purchased is in need of mechanical repairs that the salesman advised that the service center would be able to accommodate. No follow up from salesman, service department to effect repairs. No direct way in which to contact the local CARMAX other than a national switchboard, which normally means a 50 minute plus wait to talk to someone due to “a heavy volume of calls”. Typical response.I have not had a good experience with CARMAX, and my vehicle is still in need of repairs.

Best car experience Ive ever had. Chris was awesome and helped us with all our questions and concerns. From here on out Carmax is the way to buy a car !!!!!

Waited over 3 1/2 hours to appraise my truck and give me a check after receiving an online appraisal - arrived at 2:23pm and left at 5:56pm. They lost my key twice, I watched multiple people going through the same appraisal/sale process get finished before me, over and over. When I asked why my check was taking so long when I had already agreed to their appraisal (which btw was $2K less than what they offered online), they dismissed my concern that other people were processed before me that hadn’t been waiting as long, told me they were working on it, and generally acted as if I was the one being unreasonable. When I watched two more people get their checks in front of me that had been waiting half the time, I finally lost it and complained very loudly. Amazingly, they had my check in 2 minutes. Their process is obviously broken and unorganized, unless you complain from the beginning, you get no service. Well mannered, patient people are taken advantage of and ultimately mistreated.

Very organized and efficient for a car buying experience. I felt like all wanted to provide good service and they felt responsible for my satisfaction.

Initially it was great, the appraisal and customer service was amazing. Once we began the sales process at the business center it was horrible. The first day, after four hours of waiting we were told that they didn’t get to my paperwork in time to call my bank for the payoff amount. Second day after nearly three hours I was told my bank wasn’t answering. It was only after I had to explain to the representative that he had been calling me for the last hour and not my bank (I had to show proof because he didn’t believe me) that we finally reached my bank. I had to call using the info I had given him twice, that he claimed was directing him to a different department. Once that was settled he had to reprint my contract several times because he couldn’t understand my address on my license was correct, for some reason he thought I was mistaken on where I live. Overall I would suggest retraining or finding better suited positions for some employees.

Purchasing the vehicle was easy. However every step after has been a nightmare. I received the plates for the car but no registration. After calling they informed me that I could extend my temporary tags. We extended the temp tag yet once again we did not receive the registration. I called back and was informed that this sometimes happens. Yet the lady tried to blame myself first saying I lost it. So now we have to go back and pay to get the registration. To top it all off I pulled a Carfax and all now this is a wreck that is on the car. Which was not on the Carfax that was showed upon purchasing the vehicle. Needless to say they have lost my business and everyone that I know.

Been looking for a Corvette and talk to Joseph at the Austin North office. On the Corvette I wanted to see but it was having brake problems. He called the South store and had a Corvette transfer to the north store so the next day I could drive that and test it out. Very nice of him to do that for me save me a trip

Efficient, professional and friendly staff; very clean environment; good service overall.

Update 9/30/2021: The county office has NOT RECEIVED ANY TITLE TRANSFER DOCUMENTS FROM CARMAX. This vehicle was paid in full for back in May of 2021, and we still cant even put license plates on it because they wont do their paperwork. I emailed the company at the address they stated to contact them at (in reply of review below) and have received NO RESPONSES OR RESOLUTION, most recent email to them currently a week with no reply.Hello! I purchased a 2020 Chevy Silverado on May 3rd and STILL HAVE NO PLATES. In addition, your office has not responded to any calls or emails requesting status, Ive personally driven to your office twice just to be told to call back later. I was just on hold for AN HOUR with your business office only to never get anyone to actually pick up the line. I reached out to the online customer support app online and they also were unable to provide any answers or get a response from your business office.I have tried contacting the DMV and they are waiting on your office to complete the required paperwork. So please, where do I go from here? I am currently being forced to drive on expired tags because your business office refuses to issue new ones, but they wont complete whats needed for me to get the plates for the vehicle!

I was very disappointed in the way that I was treated. They requested proof of paystubs and I provided them. Then, they asked for proof of my paystubs in my bank account.. For the down payment, they wanted to see proof that the money was in the account. I felt very belittled!

Terry was amazing to work with! This was my first time purchasing a car and he made sure I was aware of each and every part of the car buying process. He was more than happy to transfer cars from other locations I was considering, he helped talk me through financing options and how that process works, and lastly the day I was purchasing the car Terry stayed until the very moment he handed me the keys! Truly a hands on car buying experience that made me feel safe, and not like I was buying from a car salesman. Terry was patient, kind, and brought an energy to this experience I truly appreciate. I loved my experience here at CarMax and especially with Terry. I will be sending his name to everyone I know!!!

After a negative experience with someone on the phone, my in-person experience was great! I bought my 2017 Honda Pilot from them and absolutely love it!

We sold two cars in a weeks time. Both times were great experiences. We were in and out in an about an hour. I do suggest going during the week if possible, Saturdays are extremely busy. An appointment will definitely speed this up.

Mac the salesman was great! The finance department was very organized. The entire process was very easy and transparent. Love the car. Thanks!

Overall, an excellent experience! Great price with trade-in. Staff were courteous and helpful. My salesman was knowledgeable, quick and efficient in getting what I wanted. My appointment was kept on time; I didnt have to wait. Car clean and in spotless condition. Im extremely happy with my new (used) car! Highly recommended

An absolutely fantastic place. Couldnt recognize anyone because everyone wore a mask. Gave an estimate on our 4 Runner a few days earlier and honored it when we returned. Sad to let the Toyota go, but whoever buys it will get a fantastic SUV. CarMax was very polite and courteous. Seem to understand my separation issue.

Everything went smoothly through the selection and test drive process and the sales people were very friendly and helpful. However, we then had to sit for over two hours in the freezing cold lobby until they finally got the paperwork ready. It seemed like there were not enough people on hand to process the paperwork for the number of customers who were in the store.

Absolutely HORRIBLE customer service. This is the 3rd vehicle I have purchased from the Austin - North store, and I am done!1. Brought vehicle for six items of service, they only did one of them.2. CarMax sent me to Covert Chrysler-North to get the other repairs done because they didnt want/have the staff/the resources or even care to take the time and do them.3. The have no arrangements/Uber reimbursement or shuttle service when you need to come and pick up your vehicle. With Covert, you simply call them, they arrange Uber and they pay for it.4. Try calling Car Max and see if you actually get connected to a live person, or if you just wait on hold and then eventually get disconnected.5. I would absolutely refer my sales person (SRP), but then that would mean you would have to purchase a car thru CarMax, which again - I am NOT RECOMMENDING!6. My other two vehicle purchases went much smoother than this time around, however I would not want to take my chances again with CarMAX in having all of these inconveniences and headaches!7. On a side note: Covert Chrysler - North Austin (Lamar/Hwy 183)I am grateful for their superior service! They pick up the phone when you call, they handle arrangements and reimburse for Uber/Lyft automatically, great communication with their service dept via phone and e-mail.As a customer I was treated with far superior customer service and I didnt even purchase the vehicle from them!! AND, the did what Car Max couldnt do, Covert got the job done!!!!

Not friendly toward disability people. They knew I was waiting for next but they acted like they didn’t see me. They ended up called few customers behind me!

The check was equal to the quote, cant argue with that! They took really good care of me!

Great experience, Sebastian was great and so cute ❤️

We loved our sales rep, Ivan, so much, we asked for him a year later to buy a second vehicle. When we needed help with the service department, Alex was AWESOME !!! Thanks, Alex !!! They really took care of us. And the prices were very competetive.

It’s going on 4 months I’ve drove around with temporary tags. I’m not from Texas and I just moved here in March, so I’m not for sure how things go. But I don’t think it takes over 60 days to prepare tags. I’ve called every month to see if my new tags have arrived or to see if I can get overnighted a temporary tag because I have a commercial driver’s license and I can’t afford to get traffic violations. Carmax doesn’t seem to understand that! I’ve called the tags person and she texted me “I’m off today!” After I was instructed to text her… by her!!! I’m over this process!! I just want my tags.

I would not give someone my business if they dont respect my time and needs. I could not even get an opportunity to view a car. First time the online folks said I can walk in but when I walked in I was told there is a 2 hour wait. Ridiculous!! I was given an appointment date and time. When I turned up for it, I was told there is no appointment. I was told there is a wait of 30 mins. I left after 45 mins. After an hour I got the call from the sales person apologising. By then I already moved to another dealer who treated me like a valued customer.I would rather pay extra $ to be treated well. I am paying for the car after all.Never going back to CarMax

Its impossible to get ahold of the actual store! I can get with customer service quickly and without issues but the actual physical store? Yeahhh no Im still on hold (have been for almost half an hour).Im trying to see if an item I left under the seat in service is still there or if someone walked off with it. Its a drive to get to this location so I figure its better to call than drive out just in case someone took it but here I am waiting and hoping someone answers and thinking Im probably gonna be left on hold until the store closes.

The business office is just absolutely the worst. it took them over 3 hours just to sign paperwork after finalizing the process. its been 6 weeks later, my temporary tag expires in 2 weeks and I havent received my plates, yet no one picks up when you call. Also, do not ship your car from another carmax to this store, I had to go over in person just to discover the car was sitting there all along after telling me for over 3 days they were working on a car that was already inspected and tested in another carmax store in Houston. After all when I received my paperwork it showed nothing of them doing any work on the car, just a bunch of excuses.

They don’t answer their phones. Horrible business. The sales people are great. I will direct people to avoid the north store. I won’t be back. even the south store told me that they are so bad that the only way for south store to do business with the north store is to drive there.

Great service! The online process was great, and we were helped right away at the dealership. The process couldn’t have been smoother.

Ive called here multiple times for a simple question on different days and times no one ever picks up the phone!

Jason G in back office needs to get moved out of customer service. I sold my car and made a profit but wow this kid had an ego that didn’t match his knowledge. Absolutely jaw dropping awful service

I had a vehicle transferred from one location to another and was told it wouldn’t be long til I could get the vehicle. Well I go up there to see about getting the vehicle seeing how it needs to be inspected again for the 3rd time! An inspection shouldn’t take long. So why couldn’t I get it done that day. It was only 3pm and they close at 9pm. I then I called the next fay after 11pm and was told it was going to be another day added on to the time of the vehicle being ready. No one knows why.. Mind you I test drove it before it was transferred. What could of went on from that night til the next few days it was transferred? The car is still there up front. Now I’m trying to get in contact with a sales manager or store manager. Customer service kept referring to the location I had the car transferred from. Then I was on hold for 25-35 mins at a time. I still haven’t spoken to anyone. I just want that “you’re going to love your car” experience! What happened to prioritizing vehicles and customers? Not a good look for them in my eyes! Dissatisfied!

They left my door dissembled and I had to put it back together myself. My service advisor Sean told me my car was ready to pick up, yet when I got there it was in pieces everywhere in the passenger section. As a certified mechanic location this is unacceptable and pretty unreliable as a trust worthy location to get your car service. If you have a maxi care plan I advise you to get it fixed elsewhere. They advisor and “ certified “ techs left their work half finished. 1 they didn’t take pride in their work 2 any certified location would not let a customer see the car like this. Only makes me wonder how their actual service appears.

Never coming here again !!! They tell you you have a 3 day pay off ifyou want finance with your bank.I did the finance with my bank they never sign the documents that my bank had sent them to release the lien so my bank could cut them the check so I was stuck with their loan and me thinking this whole time I had finance the loan with my bank.They are really unprofessional they just want to make the sale, and screw you over with a higher interest rate .Go somewhere else !!! Don’t waste your time here !! Also Scott never answered my calls back or emails after the purchase was made.When I was trying to do the process with my bank I was needing his help never answer me back.Worst customer service I honestly have never been treated this way .

Crazy understaffed. Brought in my car to sell at 2pm (already received the formal offer the day prior), was told to wait 90 minutes. I ended up having to wait until 9pm and was then promptly told that I had to come back to come back the next dayAlso every time Ive tried calling Ive had to wait ~2 hours. The last time I called I was on hold for 4 hours. Horrible

I had such an amazing experience buying my recent car at Carmax! I was able to take care of mostly everything from home and when I got to the dealership the rest of the process was so fast! When I initially arrived at the dealership I was hesitant because the place was so packed, however because I had a scheduled appointment, I was in and out in about an hour! Everyone I worked with was very professional and friendly and they ensured that I knew exactly what to expect next as I moved along the car purchasing process. I highly recommend Carmax to anyone! I am very satisfied with my purchase!

Not good they have lost the person to person consumers mu car has stain on the paint job that cant be remove .I am calling corporate office. I have purchased three cars from carmax with the last leaving a bad taste in my mouth. If this problem is not resolved I will go to the media.

Awesome from start to finish. The people there are so nice. Even though it is crowded, they still take care of you and make sure you hear everything they say and understand it.

The salesman was excellent! He guided the deal through expertly.

ROBERTO MACIAS. our Sales Consultant there at Carmax North did an Outstanding job on helping us get into our new used 2018 Ford explorer. We walked in with our bank pre approval, I already had my choice picked out before I drove there, carmax couldnt have matched us with a Better Sales Consultant. Roberto sat down with us talked over the online deal along with sales and taxes, we connected with my bank and BOOM deals were made, sales were made and we drove away SATISFIED CUSTOMERS. Roberto THANK YOU for your RESPECTFULL service and sales, you never pushed any financing options because I walked in with 1, and you honored it. Carmax you have a Great Consultant on your hands, hold on to him, guy like him brings good BUSINESS to you. Again Thank You Roberto Macias, Me and my wife are Happy Customers, and Thank You Carmax for your great service in the final signing process, they made it quick and easy.

The process was very simple and easy. I received a quote from CarMax online to sell my car to them. When I went in it inly took about 20 minutes for them to look at the car and they gave me exactly what they quoted me! The only downside was waiting for the business office to complete everything which took about 1.5 hours. All in all, good experience!

It is by far the best way to sell your car. They take care of everything for you.

Really thought Mr Madison was awesome...he even put something on the computer screen for my step daughter while we waited...thought that was very cool of him...definitely ask for him

This is my second time buying with CarmaxThough the process is long they make sure to get everything in detail. And put a smile on youre face before you even buy or test drive a vehicle!

I had the best experience here. When they say they are not pushy, they are not. My saleswoman went above and beyond and was courteous and knowledgeable.

They spent time with me as needed to arrange a transfer of the car were interested in to this local store. I messed up online - I clicked on hold BEFORE clicking transfer. Hold locked it out before the transfer could be processed. But, its all good now. Thanks!

My experience was that I was honest about the condition of the car, mileage etc. and received the purchase price I was quoted. It is a lengthy process, but CarMax staff were friendly, efficient, knowledgeable, and communicative. I would definitely use CarMax again.

Was offered a very fair price for our Mazda CX5 but they dont have new vehicles to buy so we didnt make a sale. The process of inspecting the car was very quick and their estimate was good for the following 7 days.

This office is the polar opposite of the Killeen office, showed up and checked in and someone was helping me within five minutes of my appointment. Jeffrey was on top of everything and kept me aware of the progress. A++

Buying experience was smooth even though I financed with my bank. Mr. Mazen Tamil was an expert in helping me make the best choice of cars and was good company for the entire process.

Just went to sell car to them… they were pretty quick.

Great place to buy your car. Friendly team members. Great deals. Check em out.

I’ve had the worse experience at this Carmax! I will NEVER go back. The manager was incredibly rude when I was purchasing my vehicle. I haven’t been able to get ahold of them since about getting an extension for my temporary plates that I have yet to receive in the mail. I have called multiple time and I have waiting for over an hour on hold. Awful .

Courteous, efficient and pleasant surroundings. Excellent experience. Thank you very much.

After leaving the previous review, I was immediately contacted and service taken care of! They restored my good opinion of CarMax. This has been our 4th purchase and all were excellent!

Went for an appraisal / offer on our vehicle. Had an appointment. Quick and efficient process. We were out of there in no time at all.

Susan at CarMax North Austin is awesome. She was so patient with making sure I had the perfect car.... I highly recommend

My experience was less than ok. My car was given to me with dog hair and crumbs everywhere! When I asked for it to be re-cleaned the sales agent tried to persuade me to wait until a different date. Then a couple of days later we realized that my windshield wipers were never actually hooked up to the vehicle so they could spray the fluid. Instead the fluid we tried spaying was just falling all onto the engine area. I emailed the sales manager and still have yet to receive a response. Also don’t expect for it to be fixed right away b/c their busy and you have to wait. Not to mention that the sales agent knew nothing about the car. So go somewhere else to find out any information about the car you want first. All around mess. I’ll never buy a car from them again.

Great service, no pressure tactics, relax eviroment

Front office has some super lazy, impolite, unprofessional workers and they don’t know how to do their job and they don’t deserve it even one star. just waste your money and time.