Great store and the people working there are amazing...

Bought a high end bike recently. Small place looks like a western bar/place to tie up your horse. I was helped by Don. They are nice people. Friendly, knowledgeable and patient. Went back for some minor things and they recognized me and called me by name. Kind of cool. Based on my experience of individual care and attention Im down with using them for my future biking needs. I didnt feel like a number. Family operated. Austin flavor for sure. I try to shop local.

Missy is the best !!!! She took time out of her schedule to help get my new cervelo just right with the aero bars positioning, I bought a cannondale from them earlier on and I really love how they set up the cockpit. Feels great !!! Highly recommend for any level cyclist or triathlete, thank you missy you made my day !

Excellent product selection in a cool shop with friendly and knowledgeable staff who are definitely serious cyclists.

Dishonest and unprofessional.Brought in my bike with a broken chain and for a tune up. They said the front derailleur mount is twisted and need to replace to tune up correctly. When they called me its done, I paid for the chain, the new mount and the tune up.When I got home I realized if I shift on the small ring on the front and any of the 3 biggest rings on the rear, the chain rubs the derailleur. (NOT cross shifting) I brought back the bike and a mechanic worked on it for like 5 minutes. First he wanted to convince me its normal, then he told me they cant do more. I even dare to ask about my twisted mount (as they state) but its already thrown away.They were unable to tune up my bike, gave me no refund only an uninterested Sorry if youre unsatisfied comment.My next stop was Trek Bicycles, they tuned up the bike CORRECTLY for 20 bucks.

Always come here, great staff and unparalleled service recovery. ty

Super helpful. I needed some mineral oil to top off my brakes and although they did not have it for sale they found a glass jar, cleaned it and put some oil in there for me to take home. I only had to pay a few bucks and was on my way. That deserves praise.

Best Bike shop in Austin. The Owner and the staff great people.

Really nice place to buy anything triathlon related.

They were so accommodating, getting our bikes fixed in just a couple of days! And they came out to get our bikes, didnt make us go inside. Thank you!

Good service And good customer service

This is THE place to go to get all your gear and to get all the best info about the triathlon scene in Austin!Missy and her husband are super knowledgeable and helpful!

Careful, fast and friendly service.

Service (Chris) is great! You. An definitely trust on a great tune-up!

Fantastic bike shop thank you guys.

Staff is great and service is top notch. Great prices too! Other shops Ive been to always tell me the problem. This guy at ATC focused on the solution and worked out the problem in his head. Great job!

Took my bike to them for re-build. The second I got on my bike I felt the brake was loose then when I tried to shift my chaining from big gear to small gear the chain FELL OFF! I dont know how they can call this READY TO GO. This is the worst experience I have ever had with any bike shop in the world.

The most professional experience I’ve ever had when building a bike. Their experienced techs asked all the right questions, educated me on what I needed to know as a new road cyclist and made great suggestions to what components I needed.

I just want to say i appreciate the hospitality

I was visiting Austin and ended buying my Cannondale here in Dec. 2019, and the bike has been amazing! I was not sure which type of bike I was going to get, and they guided me pretty good, I tried a couple of them, and they were patient, gave me tips, asked me questions regarding my plan with the bike, etc... I felt really confident on the place, ended buying a couple little accessories too. Also, I liked the fact I can come with them for tune ups, etc. Recommended!

Excellent advice, I appreciate their expertise.

I was referred to this place by a friend, and they made what could have been an overwhelming experience, easy and fun. I got my bike and helmet in no time at all. Im very thankful that my buddy referred me to them. Thanks guys for your customer service.

This could be a really special store: lots of space, the best brands, great location, etc.The staff, though, is disappointing. If you are going to cater to triathletes, you should take pride in making sure that your staff can help athletes stay safe and comfortable.Advice such as “..here are some shoes..” and “..here are some saddles..” is not very helpful.

I recently had these guys service the free hub on my gravel bike and it sounds so much more clickier now. I feel so pro every time I freewheel or backpedal.In all seriousness, this store is great. They have a nice selection of triathlon-specific gear and have lots of wetsuits in stock which is rare these days. I purchased a full wetsuit the day before IM 70.3 Waco and was impressed with all the help and guidance I received while choosing a size. Also, the atmosphere is laid back and low pressure which makes the shop approachable for athletes of all levels.

Austin Tri-Cyclist is the best place in Austin for triathletes! I have visited several times for gear and bike tune-ups and have never been disappointed. I finally decided to upgrade from a basic road bike to a tri bike and ATC was the place to go to! They had several options and I am extremely happy with my purchase. Don is very knowledgeable about triathlon and was great in making sure the bike was a proper fit for me and helped me pick out some gear to go along with it.

Went in for the Olympic tune up and a new chain and my Nishiki rides like its brand new! Thanks guys !

Nice boutique business and will be going back.

Bought a bike from here online. Turned out to not be what I expected. The owner was very curtious and payed for return shipping and refuneded me fully. Great customer service.

Very helpful staff, great location. Ive had my bicycle fixed and refurbished there several times. You can get your bike gear, swim stuff or running gear in the same place.

So impressed with these guys! I came in for assistance with my new electric bike. The chain was loose and my bike needed some adjustments.They fixed me up quickly and I were super helpful. Thanks again Chris!!!I definitely recommend this place for any needed bike repairs.

The guys at Austin Tri were very helpful getting me on the right bike and making sure everything fit properly. They are experts and took great care of me. I will be a loyal customer for life.

Always helpful and I always leave with something

Got my gravel bike from here. They offer a great selection with competitive prices. Would buy my next bike from here for sure!

Great shop, Mechanic is on point!

Best service and most knowledgeable staff Ive ever seen. The environment is very chill and welcoming. A different kind of bike shop experience in all the best possible ways. Best shoe and clothing selection in town by far.

Awesome shop. Fixed a spoke and trued up the rim. Seems like they tweaked the gears too, all at a very reasonable price. I’ve been riding to work for many years, been in Austin for only 3. This place made me feel like Austin has always been my hometown, thanks Tri-cyclist.

I went to Austin Tri-Cyclist thinking that I might have a crack in my mountain bike frame, they looked it over after taking it apart and to report back that my bike is good shape. While I was there I asked to do complete overhaul on the bike. They did an amazing job fine tuning my mountain bike, even added some cool features to my bike, small detailed things, only showed to me that they were paying attention to detail. And dont let the name fool you, they also have mountain bikes there too. They have great full bike service at a reasonable price. I will be going back there and now this is where I will taking my bike from now on. Good local bike shop for real riders.

Extremely poor customer service which is very sad to see, when customer service is the only thing bike shops have left to do well in order to support themselves. My boyfriend and I were visiting Austin for a long weekend, and wanted to rent road bikes for the weekend. We called the shop on Wednesday to ask what the selection was and see if we could put two bikes on hold to pick up on Saturday. On the phone, the employee was easy enough to talk to and he said hes holding two road bikes in our size for us to pick-up on Saturday and return on Monday (size 54 and 58, I believe specialized).We walk in the store, and first off, none of the employees greeted us or even acknowledged that we walked in. The only people we can find working are a few guys in the service area, so we explain to them that we are there to pick up bikes that are on hold for us to rent. They give us confused looks, then laugh and mumble to each other that they sold the bikes we were told were on hold for us to rent. At this point, another employee finally walks up to us and asks us if we need help. We explain the situation, and he tells us that he didnt know about any bikes being held for rental, and that they sold those two bikes that Thursday before. They didnt have any other road bikes in our size for rental, so we left.I understand that bike shops sell their rental bikes - no issue there. However, it would have been nice if they wouldve called us when the bikes they told us were on hold were sold. This way, we could have made plans to find another shop to rent bikes from and avoided the trip out to their shop just to learn that they had sold those bikes. Furthermore, the employee we talked to seemed to have no idea that they were holding those bikes for us, when we had called just a few days earlier to hold them.Again, its very sad to see bike shops with abysmal customer service such as this one. Not being greeted, being scoffed at, but most worst of all, showing up expecting to have bikes for the weekend to learn they were sold for probably less than wed be paying to rent them for 3 days, and we werent told a thing.Thankfully, its only a 5-10 minute walk to Bicycle Sports Shop on Lamar Road. We made our way over there and as soon as we walked in, we were greeted by a friendly employee and taken to the rental station. The employee there was very friendly, and there were plenty of road bike options. We had two bikes for rental 5 minutes after we walked in the door, and for cheaper than Austin Tri Cyclists rental prices (for their non-existent rental bikes).Two stars because I liked the design of the bike shop, but nothing else good to say.

Very helpful, very knowledgeable and a good selection. Thank you for helping me prepare to endure!

They are dishonest. I went to fix flat tire, it was flatted again just after several hours. So I wondered if they really replaced to new one, yes they were. They replaced my 700x28c tube to 700x18-25c tube. It has to be flatted. They are so deceiteful. If you dont want to waste your time and money, youd better not go there. 😧

Amazing service!

Even though I didnt buy this bike there I took my Giant TCR2 in for a tune-up. They turned it around in less than a day and did an absolutely outstanding job. My bike hasnt braked so well, shifted so effortlessly or ridden so smoothly for years. Top-notch in every way!

I have had nothing but good experiences dealing with this shop and the people who work there. I get the impression that they use the stuff they sell and it shows. Several years ago, they let me take a Cervelo S5 for a test ride and didnt even ask for a credit card when I rolled it out of the shop. I fell in love with that bike the first few seconds I was on it and promptly purchased one. I have since taken it back to be serviced several times. The mechanics have always done excellent work. I marveled at how nice the bike felt and how smooth all the components operated after these guys gave it a tune up the last time.

The best triathlon store of Austin!Great staff, friendly store.If you are looking for knowledge, go for it!

They go above and beyond for customers! I needed a break adjusted and they helped me out with no cost. They did what they could, fixed the problem without having to charge me. Great people!

Best!!!Everytime I take my bike in for service, I get immediate first class service

Would highly recommend Austin Tri-Cyclist. We were in town for the weekend and wanted to rent bicycles. Missy and company were very accommodating in the return process and exceptionally helpful in getting fit with very nice bikes and accessories to move around the Austin area. They took time to help us get oriented to the area so we knew where to go,We have rented bikes in our other travels and Austin Tri-Cyclist far exceeded our other experiences in quality of equipment, attention to detail, customer service and overall experience.

Was only there once or twice, but the mechanics were able to find me white cable/housing for my road bike which i could not find @ the other local bike shops that were close. since i didnt want to wait and order online this was a plus. plus they found me a low weight light to attach for running @ night. didnt spend much as ive spent @ the other shops there, but they still provided good service!

I came here to replace the brakes on my bike. I was in and out in 15 minutes. The people were nice and helpful. Cost $10. Will come back again.

Wonderful experience. Some shops like these are filled with faces that are neither warm nor inviting. Walking in to Austin Tri I felt welcomed and was put into the hands of Missy to check out the wetsuit options for the upcoming Ironman, she was informative, professional, and incredibly easy to talk to. I look forward to returning.

Very good location, but a little bit outdated. They sell top quality brands, but tend to be a little bit behind with other local stores. Good prices and great bicycle service.

Super friendly mechanics and reasonable prices. Great shop!

Great customer service, the staff was very helpful. Has a good variety of supplies needed for a tri-altholon.

We stopped in here an hour and a half after closing(during sxsw), looking for batteries for a taillight. The friendly staff helped us out regardless, keeping us safe and visible on the road.Thanks a bunch, guys!

Great service great place come see come save.

Good service, honest and timely repair.

The owner didnt bother to introduce himself despite me spending a couple of thousand $$. Didnt bother to tell me about their weekend rides. Didnt bother to get to know me or even fake caring that I was new to town. Owner did manage to tell me how good his wife was, (ps dont care).Ya, I wouldnt buy from them again.

Best service, super knowledgeable, and excellent prices. Superior shop for both roadies and triathletes!

A bunch of the guys on the floor were really helpful in assisting me find new bar tape and other items. I was referred by Stathis. Thank you all!

These guys have held parts for me, given me free adjustments, great advice, found great prices for high-quality used parts, and have been super welcoming every time I come in. I cant recommend them enough. And theyre the only shop in the city that works on Cervelo bikes as far as I know.

Wonderful staff make this a great shop to swing by. Extremely knowledgable, about the gear and the local biking community.

I have patroned atc for over ten years. the people are helpful and very willing to help. they listen to what you want and help you find it. great place for swim stuff too.

Wide selection of bikes, just wish the help was more than willing to answer questions with a real answer.

Enjoy the shop and the staff is great too. I dislike taking my Cervelo to non cervelo shops because they show signs of defeat when working on it. Austin Trycyclist is the best at customer service to bike shops and product. Location is superb too.

Really good group rides and the staff is super helpful. They have the best selection of tri gear in Austin.

Came in from Alaska and rented a bike for the 70.3 Ironman. Bike was sound and ready to go when I arrived, service was outstanding. Thanks guy!

I shipped my tri bike to the shop from chicago and they where very cordial and professional to receive it and set it up . I highly recommend and I will use them again. Thank you

Always helpful good mechanics, what more can you want.

New to riding, new to Austin! But loved the patience from Jeff to guide me and wife on correct bikes.

Yep, this is the place

ATC is by far the best triathlon shop in Austin. Heck, they were voted the TOP 10 Triathlon shops in the country in 2011. Need I say more?The differences are clear: ATC is a bike shop. J&A, BSS and Performance are stores, like Target, where everything looks pretty on the shelves but at the end of the day, its just another store.While ATC is not shiny and corporate looking, it offers all the things you want in a business in Austin. Real folks, real mechanics getting their hands dirty, and employees who are truly passionate about bikes and tris. Not sales associates who applied for the job just to get the corporate discount.I am fairly new to the tri world, not to mention cycling, so it was a learning curve to understand the differences in bikes, the terminology and what gear worked best for me. It can be intimidating at first. It reminded me of a recurring dream I used to have where I showed up to the first day of school and the teacher was handing out a test, except I didnt know the answers and didnt have time to study b/c, hello, it was the first day but all my classmates around me knew the answers.Well, with the guys help at ATC, they taught all me those things and I learned more about the sport than I ever could from a magazine or youtube alone. Ye ask and ye shall receive. I will tell you, as a person that appreciates straight-forwardedness and directness, I felt very comfortable talking to the mechanics. Others might need their hand to be held or maybe expect a hug on their shopping experience, but I dont. I just want truth even if it hurts and a good bargain (hey, who doesnt?). So thats why I take my $$ to ATC.Ive since bought two bikes from them and all my tri/swim gear. And Missy, the co-owner, is the most knowledgeable wetsuit expert EVER. Not to mention they have the largest wetsuit collection in Austin. She took the time to explain the differences (sleeves vs. no sleeves, long or short, thick or thin) and taking the time for me to try them on to get the proper fit. Thank you Missy! Ill be back.

I had two quite different experiences at this place. The first was several years ago, before their remodeling. I needed to buy some mountain bike tires to replace a pair which were full of embedded cactus-spines. I walked in and was greeted right away. The guy was friendly, but admitted that what they had tended to be high-end stuff which was beyond the budget I quoted. I was going to just buy a patch kit and leave, when he brought me a set of discarded, used tires and told me I was welcome to take them for free. I was very grateful, and the tires actually lasted another two years (on pavement).The second time I went in there, I was looking for a tension bolt for my hand brake, which had fallen off. Like another reviewer wrote here, I waited for 10 minutes or more, without anyone paying me any attention. I stood by the front workbench for quite a while, watching someone work on a bike, with a patient smile locked on my face. That worker actually repositioned himself so that he could turn his back on me. Other staff bustled past me, without so much as a nod or eye contact. And I was the only customer in the whole place at the time! After an eternity passed, a really weird looking guy came out from way in the back. He approached me with his head tilted and eyebrows raised as though it was very odd to find a customer actually in the store. He was skinny, with long hair, pronounced cheekbones, and sort of reminded me of the killer from Silence of the Lambs. His posture resembed either a Skeksis from The Dark Crystal or Wormtongue from Return of the King. The conversation we had was extremely awkward and surreal. This guy behaved as though he had no bicycle knowledge at all, nor had ever had to speak to a customer in his life. As I described the part I needed, his only response was to give me confused, patronizing smirks, and quick little shakes of his head. It was like a Monty Python sketch worked over by Quentin Tarrantino. He kept advancing on me, and so sort of herded me right up to the front of the store and out the door. Well, I got back on my scruffy commoners bike and proceeded around the block where Bicycle Warehouse took good care of me.[ADDENDUM: I actually posted this around 2008, but for some reason Google kept the review nonpublic. I havent been back. Its astonishing how reviewers for this shop still only rate them top notch or rock bottom. The picture I get from reading here, yelp and citysearch suggests that ATC has (or had) a couple of outstanding employees. In my opinion, the credit for positive service goes to those employees, and not to the establishment, owing to the vast differences in quality of treatment there.]

Knowledgeable and service oriented. They fitted the bike for me while i test roded it on the trainer.

Awlful customer service. Rude. Unattentative. Extremely upset about my experience.

Great friendly service. These guys know there stuff!

Fantastic service!

Most handsome mechanics in town.

Great service and selection

Great service chill staff

Excelent service and variety

Friendly, expert sales and service......even for an old hacker like me

Noice toilets👌👌

Friendly staff