Craig in the bike shop is the man. His knowledge for bikes is shown through his passion for riding. He will answer any and all of your questions. Very nice a chill dude. Purchased a bike well above the budget I had planned because of the amount of detail and help he provided for us. Definitely going to have him service the bike.S&S has had my business for over 15 years and they will continue to do so.

Just took my SC Tallboy out to Walnut Creek. Love the bike and couldn’t be more happy with my purchase. Craig helped me out. He was super knowledgeable and directed me to the right accessories, tuned the bike to perfection. Thank you Craig!!! I’d definitely recommend Sun & Ski for your next bike.

As other reviewers have noted, Craig in the bike dept is awesome and you should definitely seek out his advice. I needed a hydrating pack and had ordered on online because selection around town was limited. He helped me pick a different pack out that suited me much better, helped fit it and was very patient with me on a couple of different visits. Highly recommend for all your adventuring needs!

I would give 10 stars if I could. Cant say enough good things about this store and specifically Craig and team in the bicycle department. Went in last June looking for a new road bike after searching and searching everywhere (Im 64 235lbs). Needless to say they didnt have anything that would fit me due to the global supply shortage of all things. Craig took my info just in case something came in. I gave it to him thinking Id never hear from them again. Much to my surprise and delight, 2 months later I got a call saying they had like one 62 Cervelo come in for the entire Sun and Ski inventory, meaning one for all of the stores nationwide, and that he could have it shipped to the Austin store and held for me if needed. I was out of the state at the time and would be for the next couple of weeks and they did all of this anyway, without me even being in Texas. After going in to check out the bike (this is in October now) Craig showed me all of the things I needed to make the bike perform to its full potential. Bravo, wish this kind of customer experience could be replicated across the board.

Excellent customer service by Craig at the bike shop. My wife and I recently purchased the Saris Bones 2 bike trunk rack at Sun & Ski. Craig was generous with his time even though it was getting close to closing time on a Sunday evening. He was personable, professional, knowledgeable, and gracious. Craig was also very helpful with the product installation. We were very impressed with our experience. Weve only tried the product once (to get our bikes home that evening), and it worked beautifully. Thank you, Craig and Sun & Ski!

I had a fantastic experience buying new mountain bikes for my son and I at Sun & Ski. The main reason - Craig in the bike dept. I told him we were new to the mountain biking world and he guided us through the whole process and provided so much great advice along the way. I knew Sun & Ski would provide more expertise than a regular sporting goods store, but Craig really exceeded my expectations with his knowledge, friendliness, patience, and professionalism. There are times when you go to a high-end place like this and feel intimidated...it was just the opposite with Craig. We felt welcomed and empowered to jump into the world of mountain biking with great equipment, tips, and knowing that he would be around for any questions we have. THANK YOU Craig!

Great crew. Love the bike shop inside.

My husband and I just had the most awesome bike fitting with Craig. I came in with an E bike that was such an uncomfortable ride. Not only is he so knowledgeable with all things bikes, his patience with me (a novice rider) and passion for his work left me loving my bike more than ever. There is NO ONE else I’d ever take a bike to for fittings or repair, he’s your guy! Thanks Craig, really appreciate all your help and guidance.

For those of you considering Sun & Ski Austin for bike purchase, I have to give HUGE PROPS to Craig. Craig is extremely attentive, generous with his time and exertese, and completely unwilling to allow anyone to buy anything they wont be thrilled by. He takes the time to both understand your needs/budget, as well as to watch you use the bike you are interested in, to ensure it fits you well and is setup for you. Even after the sale, Craig continue to make himself available for questions on how to tune your bike to your riding style, size, etc., so you get to most pleasure possible.The same is true with buying bike accessories and tools.Ask for Craig! You will definitely get served.

I recommend sun and ski without thinking twice. If you need an expert to help you choose a bike according to your needs, Craig is fantastic, a lot of knowledge and helps you to the end with the purchase. ask for Craig, hes not going to disappoint you. I bought 2 bikes with him and helped me a lot.

I got some really cool cheap glasses here! And I love them!

This store was fantastic! Great selection of gear for my upcoming trip to Breckenridge. The staff - extremely helpful, and the GM knew his stuff!

I truly wonder where all the 4 star reviews come from, my experiences with them have been just like the 1-2 star reviews.I come back in ever few years because it is so close to my house and they have gear for the sports I like. Each time I am quickly reminded of why I stayed away for so long.Their customer service is super slow and you often get someone that has no idea what they are talking about. They sell a ton of stuff and most of it is super pricey but there is no way for their employees to be knowledgeable about all products.Good luck returning anything,. They say they accept returns but, when I attempted to return gloves purchased for me that were too large, they refused to give me anything but store credit even though all original packaging was intact and they did not have the correct size in stock. I asked if they could order it and they said no that the order had been placed for the season. I was told I could use my credit to buy some of the other stuff they sell.... I needed the gloves.Only shop here f you know what you need without guidance, will never need to return anything, dont mind paying premium prices, and have extra time to burn.

Love this store. Craig (bike and ski expert) is FANTASTIC. Super knowledgeable and helpful.So glad and appreciative that this store is here. Thank you Sun & Ski!

Craig was very helpful and helped my fiance build her new moutain bike. Great buying experience, will be back.

Deceptive business practices! I purchased a Cannondale Tango mountain bike for my 14yr daughter 11 months ago and have taken it in for adjustments 3 times. They just cant get it right! This last time I took it in I was told the issue was a worn sprocket. The repair would cost about $80 ($50 for the part and $30 for labor). I agreed to the repair cost and the bike was ready to be picked up about 14 days later. There were 2 issues when I picked the bike up.1.) I was charged $107 for the repair, although I was quoted $80 over the phone. I questioned the delta in cost and the manager said that person who quoted me is new to the role and hell talk to him. Hardly reassuring.2.) This time I test rode the bike before taking it home and while they fixed the chain slip issue, now the front shifter wouldnt shift from 3 to 2. I took it back in a waited for the tech to make another adjustment before I test rode again and confirmed no additional issues. Cant believe they would give a bike back to a customer without test riding to confirm everything was working properly.I was really disappointed in how I was treated and wont be going back.

Had a great experience with the guys. Craig in particular was incredibly helpful in answering all my questions about a an Orbea MTB.Ended up purchasing it along with wheel and tire upgrades which takes time to install, and adjust. It is worth highlighting that Craig went in on his day off to get it ready in less than 12 hours. Really above & beyond, compared to some local bike shops

They are my neighborhood bike shop- Craig, in the back-has great product knowledge and has always taken great care of all my bikes - I recommend them to everyone I know.

JJ was very helpful. He explained the pros and cons on mounting my new bindings to my new skis. I appreciated him taking the time to educate me as he could of just done what I had asked which would not have resulted in the best outcome for me. Highly recommend Sun & Ski.

Sun and Ski MTB: Mountain Bike Needs? Ask Mike!!! Ive been riding MTB for 10+ years (the same hard tail 29r for the last 5) I have upped my needs to a full suspension and i didnt really know what I needed 27.5, 29, Large or XL. I have purchased 3 bikes from Sun and Ski. The most recent purchase was a huge education in MTB differences and clarity between so many choices - Thanks to Mike at Sun and Ski, he pulled me from the fog, uncluttered my choices and ordered my perfect fit. The Occam was the logical choice. Mike has a PHD in Awesome! He asked me a few questions, asked me to hop on a bike and diagnosed my struggle in less than 5 minutes. I had my new ride in a few days. What I failed to mention to Mike, and one of the many reasons i am posting a review, is that he helped several months ago when i purchased a Del Sol as a gift. Again, Mike asked me a few questions about the recipient of the Cruiser and boom. Perfect fit, perfect gift, sound advice, awesome. Mike knows bikes, he is fantastic at getting to the root of what you need in a short time, is thorough, friendly, personable and knows what you need before you do. End the struggle, just ask Mike. Ironically, Occams razor is a philosophical theory, in my opinion, that translate to not to make more assumptions than are necessary to make a decision or take an action and It is futile to do with much more than than is need with few. Sun and Ski and Bikes and Mike.

Amazing experience. I bought ski boots and a jacket, and the customer service was amazing. The person who fitted my boots was extremely knowledgable. He had in-depth knowledge about the boots from fit to manufacturer. I was thoroughly impressed.

I just tried to drop off my skis to get mounted before I would need them ready in ten days. Was told I’d need to pay a “rush charge” making the mount cost $150 all in. Excuse me, you’re saying me wanting my skis mounted ten days from now is a rush job? No, get lost.On top of that the ski inventory was quite limited with a seemingly unknowledgeable staff. Will certainly never go here again and wouldn’t advise you to either! Simply put, go to Saint Bernard if you need a ski shop in Austin.

Great store with ever changing, seasonally refreshed inventory.

Ask for Corey for any of your boot needs. He will make sure you get exactly what you need.

Always a great selection of outdoor gear! Friendly staff and awesome deals going on right now. I wish they would branch out a bit more and carry some crazier/exotic skis though... IJS

Ive bought a few bicycles and lots of other stuff at Sun and Ski. It is a great store with good selection and friendly service and regular terrific sales. No exceptions today getting my girlfriend her first proper ride, a Cannondale Trail 7. Great experience.

Best place in the Austin area for snowboards and gear. Good for bikes too, but there are also local bike shops for that.

Great group people. Except service. More than fair value. Unbeatable knowledge and expertise. A pleasure to fo business with

Super!! Mike is the best. If youre considering a bike purchase (mtn, road, hybrid, commuter, areo, any kind of bike)....Mike is the guy to see. He will steer you right. THANK YOU MIKE!

Terrible customer service would not recommend going to this place. Go to sail and ski a lot better customer service.

Helpful staff and great selection

Excellent service and helpful advice.

Mike the mechanic was awesome. After a pretty serious crash, mike was able to get my bike squared away and taught Me about what he was doing along the way. He’s an expert for sure. Highly recommend working with him.

Best customer service Ive experienced in a while Thank you Matias in the bike department and Lucas in the wakeboard department. We will definitely come back and shop here.

Mike, in the bike shop at Sun & Ski Sports. has been extremely helpful with a problem I was having with my new bike. He answered all my questions in a timely manner. He worked with the manufacturer for warranty issues. He diagnosed and solved the design flaw I was having with the rear wheel, then he repaired it. Thanks Mike for helping me with this stressful problem.

Went here for bike shoes, pedals, and clips. The staff was friendly and SUPER helpful. Will definitely be back whenever my bike needs a tune up!

Loved the place, knowledgeable and great vibe. Cant wait to go again

Called ten times. Hung up on them times. Go to Walmart.

I live out of town and dont have a very good snowboard shop near me. I stopped in because I was looking for a new board, boots, and bindings. Mike was extremely helpful and spent about 45 minutes with me explaining to me the different board types and getting me fitted for the right size boots and bindings. My exact size was not in stock and since I was visiting from out of town he directed me to the website to order and ship directly to me. I felt bad leaving the store and not buying anything, especially after Mike spent so much time with me. So after I left the store that night I ordered a new board I found on sale online, and the boots and bindings Mike recommended. He was extremely helpful and definitely made my experience a great one! Thanks Mike!

Went in to get my snow skis waxed and sharpened. Base price is $40, but was charged an extra $15 because I had rust spots on my edges. I was told it couldn’t be put through their machine and wound require more labor. Isn’t that what the $40 covers? I felt like it was a total money grab, but needed it done. Unfortunately there’s only two places in ATX that service snow skis. When I got to Park City, the same service cost only $25!! I always thought the resorts would charge more, but was wrong. Needless to say, I’ll get it done at the resort in the future.

Love this shop and the online site as well. Weve purchased all of our ski gear for several years. The combination of having a huge selection online with the local presence and team is hard to beat. Anything they dont have here locally you can pick out online and have shipped to the store or home. Prices are great as well and the selection is extensive - it is pretty much the only place I look for gear now.

Amazing! I took my daughters bike in for maintenance and they aired the tires, checked it out and oiled the chain in minutes while we were there. Wouldnt take anything for it. Excellent service! Well be back for accessories and the next bike 😁

Nice store. Great layout. Decent selection of mostly everything.Staff is very friendly and helpful and not at all over-bearing. Theyre conveniently around when you need them and busy doing their jobs when you dont.I like the selection of winter gloves they had in season.

Richard was extremely helpful, we had tons of questions for skiing and snowboarding and he had all the answers for us ready. Overall awesome experience!

My husband purchased a set of ski boots for a trip. He was precision fitted by a sales agent. The boots left horrible blisters on his legs, not feet. Upon his return, we decided to take the boots back to Sun and Ski. In short, their return policy is horrible and the management is condescending toward their customers. From now on, I will just shop online and have it delivered to my home instead of shopping locally.

Carter and Craig were awesome. As soon as I walked into the store they were knowledgeable and helpful. They never came off as overly pushy or trying to get me to huy the most expensive product but rather the best product for me.

The best staff in Austin for your ski equipment needs! Extremely knowledgeable staff.

Always my go to store when I’m in Austin for my ski stuff and this isn’t the first time James as helped me out with me ski gear needs! I like that they don’t hound me when I’m in there but help me when I most need it! Bill came in clutch getting my friends binds on in a couple hrs for our last min ski trip! Thanks to everyone in the whole store keep it up!!

Very helpful staff!

Ive shopped there many times for skis, boots and various other product and have had great experience every time. Graham helped me with my ski boots with friendly attitude and professional demeanor. Highly recommended!

Bought a brand new bike and after two months it broke down. Took it back to the store and today its been more than 3 weeks they did not make any contact. Have been there a week ago and they just did not care about my case. Just said there is no deadline to fix it and no expectation. This is just not fair to do with customers.

We visited Sun & Ski to buy a pair of bikes for getting some modest exercise and for cruising around town. Staff was very helpful and took quite a bit of time explaining the options. They were very knowledgeable and let us test drive a few options before buying. This was a much more positive experience than we had at several Austin sporting goods stores where it seemed that we knew more than the sales person (and that doesnt say much).We live north of Austin so Sun & Ski was very conveniently located for us being a short drive off of Mopac.

Good variety and quality of sporting gear and apparel. Knowledgeable staff. God my mountain bike here and have had consistently positive service experiences.

I received excellent service here. We inquired about bikes, roller blade wheels, sunglass holders, electrolyte drinks, and kids goggles. The staff was extremely helpful. The prices at the big outdoor bike sale stood up well in an online comparison.

Amazingly fast and friendly service! In and out in minutes at the bike service dept!!

Great store, spent over an hour getting a thorough lesson on ski boots and picking up an excellent pair. Thanks guys.

Particularly if you need ski gear, this is the place to visit in Austin. It has all of the high-priced brand names-- the North Face, Columbia, Patagonia-- but stocks lesser-known brands as well, meaning theres a variety in overall cost. The staff was extremely helpful and friendly, and did not push the most expensive gear available, which I really appreciated. They even gave me weather updates and insider tips for my ski trip to Breckenridge, CO. They also have some fantastic sales around mid-February if youre looking to invest in some nice ski clothing or gear.

Reasonable prices, best selection in ATX if youre looking for ski gear. Ski options are pretty limited - here, Dicks, and the Academy. These guys provide a nice marriage between top quality and best value. I was able to get Northface and Spider gear at rates cheaper than online and the employees were very helpful. You dont run into people with extensive experience in Colorado all that often but these folks really knew their resorts! We took their advice and skipped Breckenridge and it was definitely the right decision.They also have an excellent selection of water sport boards and swimsuits. Cant emphasize enough how knowledgeable the staff is. Go after each season ends and get huge discounts on quality brands.

Went here to get a ski accessory. I needed to get into the one locked case in the whole store. The contents of the case were a disorganized mess. I waited by the case for some time expecting an employee to see and offer to help… nothing. I then went to the bike counter to ask the repair guy if he could find me a key. He walked to the front to find someone. I walked back to the case and waited for no one to show up. I left the store and as I was walking out empty handed the first employee to initiate conversation said, “have a good one bud.”

Great service. Honest work by the repair shop.

They have the best service backed by a very knowledgeable, friendly staff. Like other retailers, they price match so thats no issue. Parking can be a challenge on weekends though.

Just came back from purchasing a new set of snowskis/boots/bindings. Very knowledgeable. This is the place to go for snow ski packages in Central Texas. These guys knew their stuff.

Bike service here is A+++. The two techs i have talked to, both know what they are doing, super friendly and professional. I have done multiple upgrades to my bike here, its done on time, and done well each time. Thanks Matias !

Went to get a bike tune up but they didnt even clean the chain. Not to mention the sales people are very hit or miss. From people who are very professional and knowledgable to the back talking hipster that just wants you out of the store.There are too many good bike shops in Austin for me to waste any more time here.

Probably the worst people in our great city!! I cant with a good conscience spend my money there... Disrespectful and rude! will never go back, nor will I allow anyone I know or care about.

I came there to get some items and I was given the run around. I was intentionally sent all over the store in the wrong areas just to get a laugh out of the employees

Matias is the guy to go to for all of your bicycle questions and needs. Hes extremely intelligent and kind, after reading the other 5 star reviews about him Id say its time to give him a raise!

This place has been great in every ocassion, I wish I found it earlier.

Great help from staff looking for ski gear, but I especially recommend the bike shop.

Helped me get some sweet ski boots in the off season. Staff was really helpful, fit my boots to my feet.

Great store - amazing end of year prices. People were very helpful - thanks!

The bicycle dept. is where this place really shines.The service is enthusiastic and informative.They will do customer spacific work and the cost is the same even if they have to order parts.

Posted shopping center rules prohibit riding your bike to this store. This is somewhat ironic, as the store sell bicycles and purports to support cycling, but still have chosen to lease in a shopping center that prohibits cycling.

The staff are not nice there. They refuse some people to fix their bike. If you want to get your bike done and fixed right. You might as go to a other bike shop.

Just like any other chain. Sometimes youll find a good price, but its better to shop local or just purchase something online.

I’m so sorry i didn’t even mean to post a review lol

I called them and they are very rude and arrogant.

Brought my bike in for a repair, and the mechanic basically destroyed my bike trying to fix it rendering my perfectly good rear wheel now unusable because he thought it would be a brilliant idea to put the rear hub in a vice

Called at 930 AM and got an answering machine asking me to call back during business hours. Not a good start...

They are friendly and knowledgeable.

Awesome people and products!

Overpriced

Had a really great experience here. Not only is their customer service top notch, their knowledge about what they sell is even better! Thomas, Paul & Trenton we’re great and went above & beyond to help me and answered all of my million questions I had. I live an hour & a half away and will make the extra drive just because they were great. Will be shopping here for all my skiing and outdoor needs.