I had an appointment that I scheduled through the website. When I arrived, I was greeted well and checked in quickly. My car was taken into the garage on time and the work was completed quicker than I expected. After the work was done, I was checked out quickly and efficiently. I couldnt ask for a better experience.

Weve been using Mavis for more than 10 years. They have great prices and do quality work. We always feel like they are an honest company to work with and stand behind their work.

This Mavis location is easily one of the best car maintenance shops in the Syracuse area and definitely in Auburn. As a travel nurse, my time here at home is sporadic and the maintenance/safety of my vehicle is paramount. Every time I come to Mavis with car repair and maintenance needs, it’s like dealing with family. For my most recent visit, I needed a safety inspection, new tires AND a repair to my exhaust that was threatening to be a real difficulty for me. Manager Mark spent a great deal of time explaining to me what would serve me best, making sure that all aspects of today’s service were completed thoroughly & quickly. My trust in this Mavis location is complete and unparalleled - I’m treated with immense respect & kindness throughout each and every interaction. I never have to think twice about where I’m going to go for my service needs as a result. I drove from Washington, DC to Auburn yesterday with the sole goal of fixing my car’s exhaust issues & replacing my tires safely. Because of Mark & the team at Mavis, not only will I be able to get back to my job in the DC area without delay, I’ll do so in a vehicle that’s safe. I am immensely grateful for the expertise & professionalism that comes with being a customer of Mavis and I recommend them exclusively to anyone looking for quality maintenance & car repairs. Thank you again to the amazing team at Mavis in Auburn, NY!

I brought my car in today and Jake was upfront that they could find out what the problem was today but would probably not be able to fix it until the next day. I called to check on my car and not only had they found the problem but they had also fixed it. Jake was personable, upfront, and professional. It’s too bad that he is only filling in! 100% recommend going here for service!

I recommend Mavis! They were exceptional in their customer service and tire service!

I had to get my truck inspected but my check engine light was on. I brought it in and it was diagnosed and fixed by the end of the work day. I brought it back a few days later to have it inspected and it went very smoothly. The employees were very friendly and helpful, and I will return for future repairs!

Friendly, honest service. Fair pricing too. Everyone is patient and informative. My new go to for my car. Thanks guys!

Got me in for a 4 tire change and alignment really quickly, which was impressive because of how busy they were. Staff is nice and personable!! Highly recommend!!!

The service provided at this establishment is top notch! Staff are knowledgeable and courteous, always going above and beyond! Only place I will bring my vehicle for servicing.

I brought my car in without an appointment and I was able to get right in. The managers were very patient and friendly and explained what was wrong with my car. I didn’t have to wait long before I was back on the road. I would definitely recommend Mavis for car repairs!

I would like to send a million thank yous to Mark and Cody for servicing my car needs professionally and promptly. Their combined customer service was impeccable. Thanks you two. I recommend men and woman to go to the Mavis in Auburn NY.👍🏻💯

I took my truck there this morning to get some tires put on my truck and they declined me after I told them specifically what I had yesterday when I made my appointment. Their excuse was that the truck would teeter on their lift. My truck has been on numerous lifts in the past and never once teetered on a 2 post lift. I ended up taking it somewhere else that has the same exact 2 post lifts to get it done. In my opinion the workers they have a just plain lazy. And this isn’t my first bad encounter with Mavis. I’ll never be going back to them that’s for sure!

I’m pretty sure I worked with Josh and Cody when I came in looking for an aggressive tire for my small SUV and inspection.After talking to the guys for a few minutes to discuss what I wanted they made a few phone calls and came up with an alternative size and a beautiful tire that would fit my Jeep perfectly.The very next morning the tires had been delivered and they got me right in and got them put on and did the state inspection.I am extremely happy with the fast service, they treated me and my property with respectI will be back for other services!‼️🥇😁

I needed to get my truck inspected before going out of state. I called these guys, they got me in immediately, the inspection was done in 10 minutes and I was on my way. Very fast and friendly service, Ill definitely be returning here for my future vehicle needs.

Mavis is the only place I bring my vehicles.. they are always very friendly, knowledgeable and usually get it in and fixed within a reasonable time . Prices are usually cheaper than anywhere else or at least competitive....and unlike other establishments Ive been to i have never had to bring my vehicles back to be reserviced because they screwed something up... I would recommend mavis for all ur car needs .

CODY the assistant manager is so polite so calm ...I witnessed a customer trying to accuse him for messing up his trail blazer!! ...Cody still with full dignity said,, we will gladly look at it but he did. even showing the kids dad with great respect Cody you deserve to be promoted to district managers.well done a customer for life

Took my car in for a next day NYS Inspection - was in and out in less than an hour. Fast and courteous!

Had a muffler system put in and hanger brackets rusted out within three years and that broke the muffler piping ( dont blame the weather I go south in the winter) due to low quality/substandard parts. And also when they did an inspection they stripped the lug nut then made me believe they fixed it but I had to go to a professional mechanic to pay to have it repaired properly. NO MORE HERE FOR ME !

Im glad they open Sundays as I got an emergency situation with my tires. My appointment time was honored with a quick and fair price service

Excellent, Took very good care of my wifes Corvette, Thank You !!

Mark is very helpful and great with all customers would recommend to anyone who needs car repairs done

Jake was filling in at the Auburn store he was honest and great to work with.

Excellent service! Mark, Keith & Anthony were fabulous! Quick service with a smile!

Amazing!!! Work. These gentlemen helped a single mother get her vehicle up and running in no time. My car heroes!!!!

Ive been to this location several times for my truck, wifes SUV and my daughters car over the past couple years. Weve purchased tires, had routine maintenance done, as well as some brake work done. The manager, Collin, has been very accommodating and his estimates are always good from timing and costs. The work has been great with good pricing too.

From the phone call to make an appointment, to them getting me in when I needed, to a very quick tire fix, I would recommend Mavis in Auburn, NY any day! I found my new repair shop!

Good deal on my car and the people there were professional and nice. Thanks for your help Cody.

Mavis discount tire does more than just tires. I called in the morning and they got me in within 2 hours. They did my brakes. Rotors and pads for the front. They kept me updated on everything they did. I was so very happy with the knowledge that they all had and answered all my questions. I highly recommend this place. I will definitely send them business and will definitely go back to have my back brakes done. Very great place. Very knowledgeable staff. Very clean waiting room. 5 stars from me.

This place is amazing!!! I get in and out at a really good time frame, fully aware of everything they are doing... never get charged for anything I didn’t need. The staff and management are very helpful and respectful. Always answers my questions even when they are the most ridiculous ones. Way to go auburn mavis ❤️❤️❤️❤️❤️

I would caution anyone about going to this place, they are careless with your car. I went there to have my car inspected and got out of there with driver side seat stained with grease.

Quick and professional service and coupons automatically applied to oil change and alignment/this was my 4th visit and all have been exceptional

I needed a state inspection, and after I registered online for an appointment I stopped into Mavis on Genessee St in Auburn on a Saturday afternoon. I went for a walk while I waited. They were able to inspect my car and called me to tell me the one little thing it needed (wiper blades) and get my approval. Then it was done and ready to go sooner than I had expected. A very satisfying experience all around.

Ive been coming here for at least five years, have never been disappointed, their prices are way less than dealership, Andy wait time has always been in the range they quoted to me, I will continue to bring my vehicle to this shop.

Squeezed me in on a walk in for a flat tire. Couldn’t be happier. Thank you Mark at the Auburn Mavis location.

They had no problem beating a competitors price for the Toyo aggressive all weather tire I wanted. Beat the place across town by more than ten bucks... thats an ice cream date with the wife.

Fast and well priced repair, highly recommended

Handling of my tires was not as it should be! I was left to drive on unbalanced tires unbeknownst to myself or wife. Very unacceptable 😑

I’ve been several times and I’ve always found the service to be professional, very competitively priced, and prompt. I’ve been for everything from alignments and tire repairs, to simple oil changes and it’s always been a pleasant experience without issue, even with a baby and toddler in tow. I definitely recommend this shop.

I worked with Dustin (I believe) to get tires for my wifes Grand Cherokee. He was very professional and friendly. We ordered tires and they came in and were mounted the next day! They were shorthanded the day my tires came in and Dustin, who is one of the managers, was actually helping the team doing the installations. It is very nice to see management that is not afraid to roll up their sleeves and get their hands dirty. I will definitely be coming back to Mavis for my future tire needs!

In November I went to mavis for a New York inspection. They told me that I needed front brake pads and rotors. When I said that it was impossible because I just had brake put on it 500 miles ago. When I told them I now how to do inspections they told me no charge you can go. I when to another place and they pass it with no problems. I won’t ever go there again

They allways have time to fix car guys are awesome service is awesome u guys are amazing

The associates at this location were awesome; helpful, friendly, and got us on the road safely and quickly, for a great price. Go here first!

Mark really came through for me . took a interest with my tire problems and helped me out.

Great bunch of guys.

Trust worthy, the assistant manager that was working today was very helpful and knowledgeable. Brought my car in thinking it was a specific issue, they brought it in, located that it was not the issue I thought it was, found they could not work on the issue I was having and recommended me to another location to get what they think the issue is fixed. Great guys and all was free of charge because they couldn’t do the job that was needed, thanks for the help and advice. Good luck on the 98 civic build!

Very pleased with everyone at the Store very professional

Great service, fast service and cheaper rates than anywhere in town.

Had appointment to replace my tail pipes on my 2017 Chevy pick-up.They could not find any parts store that had my pipes, so they made repairs and got me on my way. Great job and very knowing guys. They are trying to find a place to order pipes for me and will let me know. I will then take it to them to put them on. Thanks again guys, I really appreciate your help.

Knowledgeable, Quick, and very friendly. Need some help with your vehicle, this is the place for you .

NOT RECOMMENDING FIND DIFFERENT SHOP, the did inspection on my car found all kinds problems, when to different shop and it all good, never going to this place again 😡

These guys are the best- they know what they’re doing, don’t play games, get things done quickly, and are competent at what they do. Honestly, the best spot around for any of the services they do.

Quick! Very personable staff!

They got me in quickly and did the service in the time expected. The staff was very friendly and helpful, and even ordered parts so they would be there prior to the appointment. Great experience at the Auburn, NY Mavis!

Not very impressed. Dropped my car off to put the tires that I had ordered days before. Dropped the car off at 1pm called at 430 and still wasnt done was told that they were just bringing it in. Showed up at 540 and still wasnt done and then was told when I asked if there was any issues that there wasnt any but they had to use a sledgehammer to get them off. Not happy or impressed at all. I thought that was the reason for making appointments is so they could get your stuff done at that time.

The guys at mavis are awesome,They always go above and beyond to make sure the customer is happy.I highly recommended the guys at MAVIS !!!!!

They were very polite and had excellent customer service and educational on what my truck needed, I now recommend them to anyone.

Went in for an oil change and they got my car right in. I was vary happy with the service and the way I was treated. I will definitely be returning for future repairs as well as martens.

Best place in town friendly staff and they do great work they stand by why they install

The staff member (manager?) Dustin was very accommodating and knowledgeable. He got us right in and out. The price was right and Ill definitely be going back there from now on. I appreciate the service, those guys went above and beyond for us. Thank you!

Always very happy with the service I get at Mavis, both the Auburn and Oswego locations. My vehicle.is always taken in promptly, and ready many times before the expected wait. Staff is always very courteous.

Great store, needed front brakes and they had me in and out. Didnt try to nickel and dime me either!

Would give zero stars if I could, walked in there with a tire emergency at 11am and they said we close at 5 and theres a three hour wait so we cant serve you I said I dont mind staying and waiting and the guy behind the counter said no, straight up refused to help us even if we wait!!!

Awesome..great sevice

Fast service

RIPPED ME OFF. WENT TO MAVIS BECAUSE MY CAR WAS MISFIRING. THEY SAID IT WAS BECAUSE I NEEDED MY COILS, SPARK PLUGS AND FUEL INJECTORS REPLACED. THEY DID THE WORK, A WEEK LATER THE MISFIRING STARTED AGAIN. I RETURNED TO THEM AND THEY SAID THEY COULD NOT FIGURE OUT WHY. I TOOK THE. EHICLE TO SOMEONE ELSE AND THEY INFORMED METHAT THE FUEL INJECTORS HAD NOT BEEN REPLACED. CONTACTED MAVIS AND SPOKE TO THE STORE MANAGER WHO INFORMED ME HE WOULD INVESTIGATE. 2 WEEKS LATER AFTER ME PLACING SEVERAL CALLS TO THE STORE AND THEIR CUSTOMER SERVICE I WAS TOLD THERE WAS NOTHING THEY COULD DO. IM PROCEEDING TO TAKE THEM TO COURT. MAVIS TAKES ADVANTAGE OF FEMALE CUSTOMERS AND ONCE EXPOSED DO NOTHING TO REMEDY THE SITUATION. WOMEN BEWARE!!!!!!

Excellent service experience!

Cheaper than I was quoted, great service and friendly staff.

Excellent service they got me in and out on time

This place has a hard working group of people who do their best to give you great service and good prices. They are polite and helpful and knowledgeable. I highly recommend this Mavis for your car care!

They looked over a tire & removed a screw from the tread that hadnt punctured the tire. No charge. Thanks!

Everyone is really friendly. I like to call first to see how busy they are. It usually helps. If you go when they are not that busy youre usually in and out pretty quickly.

Great staff, very helpful and friendly. Brakes work great after service. Highly recommend you see Rob and Nick for all your tire and service needs!

Use to be Firestone, same POS with the tire problem decade ago. They just renamed themselves, closed down the old garage on North street and moved here. Same poor service with people they hire off the street, and learn as they go, with them experimenting on your car. Fyi, truck was misaligned and brought it back to have them fix it. Manager and staff were making fun of a customer as I arrived. When I told them about the problem, they were still joking, and refused to fix it. All new parts in suspension too! Yet the manager said his tech had a tough time with it. Did not have the right tools to adequately reach the adjusters. This I found out after i went back with vehicle front tires wearing hard on the inside tread. They refused to fix the alignment nor refunded the cost, just continued laughing at the customers with problems. I took the vehicle to MIDAS and they fixed it right the first time. I did call you when it happened too, and your customer service representative refused to assist. STORE had poor service and you customer service help line was just as bad.

Highly recommend this place. The guys are so helpful and friendly..Ive been there a few times for problems and theyve always helped me.Sometimes just taking the time to show me something Ive done wrong..Management and mechanics are great. I appreciate all the help theyve given me..I know I can go there if Im not sure of something and they always help me..Good people...

Excellent. Very pleased with everything.

I have always been very satisfied with the wide range of services that Mavis Tire provides. The quality of their work along with fair pricing, keeps me coming back.

Some great people working there. They did a great job putting on the new tires and well be back. Only complaint is we ordered ahead of time- had an appointment and when I showed up - a tire was missing. They apologized and had us come next day at my convenience. Also, they gave us a discount for the inconveniences as well.

They have always gone above and beyond to help me out!!

The staff is very friendly and great prices never go any where else. The staff at this location go above and beyond for customers highly recommend. I have been coming to this location for about 5 years now

The best service and technicians in the area! the management team is amazing to work with, and the work is second to none! Ive been bringing my vehicles here for years and I wont go anywhere else.

The guys here are always helpful and honest with everything!

Dustin and Cody are the best, I have done a lot of business at this location over the years (ie coles) but the professionalism and courtesy has never been better, they talk to you, an actual conversation, instead of rushing you off the phone and or speaking down to you, and my car was in and out fast !!No more squeaky breaks or broken springs and new shocks to boot!!Car has never been better since it was new.....my faith has been restored at this location!! 5 ☆s :)

Quick oil change. No problems at all.

Friendly and reasonable service. Love it here

Great muffler and tire shop,also they do better vehicle alignments than the place on seminary st.

Awesome place...best tire shop in town very considerate and knowledgeable.....Robert and Cody and the whole crew working there get you in and out 😁😁😁😁

Great service!

Awesome serviceLate hours, what I need.Convenient location!I rate a 10!!

Take care of all my tire needs and muffler needs, helpful staff

Made an appointment to get my car inspected. Many people came in after me and their cars were taken care of before mine. I understand that you have to have a special license to inspect but I fail to understand why it took 3 hours after my initial appointment time for them to inspect my car.I was then told my car failed inspection but they would fix it and replace the tires. Had they inspected my car at my appointment time I would have paid to have it fixed and the tires replaced there but as it was I paid the $21 and went else where.I am also wary of their inspections as when I went to get the car fixed I was told that part did not need to be replaced and though my tires needed to be replaced for the winter they did not warrant a failed inspection. Be wary.

Clean. Polite. Knowledgeable. Fast service. Great prices.

Rude staff and very unprofessional. Avoid at all costs! Mavis should consider a thorough review of the management at this location because they do not provide a positive view of the company.

The only place we go for inspection, tires, service. Guys are fast and friendly. Price is always right.

My boyfriend was checking the pressure on our tires when the stem broke on one of them and the tire went flat. They would not help him they told him to walk up to goodyear maybe they could get him in. Are you Kidding?!?!?! Very rude manager. Finally someone came out and helped him change the tire because it was freezing out. There was one car in the bay and really no one waiting. Would NEVER recommend doing business with them. This is not the first time they have turned us away either.

Excellent, friendly service at a very reasonable price!

Went here with a family member Id recommend this place

Went there thinking I had a bad wheel bearing and breaks but the guys were great and honest and it was the tires all new tires and the car is running great again what just a set of new tires does to a car

First to start this out, if you want a place that is gonna up sell you pointless repairs, that most likely dont need to be done, go here. If they tell you, you need any type of high amount of work done, ALWAYS get a second opinion. Now, to start out my 2 very horrible experiences with this Mavis. The first time, my wife and I took our car here with a slight noise coming from the front of our car when we took turns and a tire sensor was bad. They diagnosed everything and came back with an $2000+ repair. The next day, the tire sensor light came back on after have 2 replaced, and the noise was a powering steering pump, so they claimed, and it went from only making the noise when we turned to happening all the time. Took the car back there to have it looked it and fixed correctly, was greeted by a VERY rude manager by the name of Rob, was very unhelpful and had to result in getting the D.M ED involved. Met with the DM and Rob, two days later, which I was told by ED, you know this is only impala, so you should stop dumping money into it. After that they went threw the car to see if they could figure out how to stop the noise, I requested the power steering pump to be replaced, which I was met with every hurdle imaginable for over 2 hours, which ended up turning into, them returning my money for the pump and saying they have no idea how to fix it. Now, recently, I was coming back from Syracuse when my belt tension snapped off and left me with no steering. Go threw all my car repairs and sure enough when I had the 2000 dollar worth of repairs done in January of this year, they replaced that also. So, I call on Tuesday 11/20/18, takes me 5 times to finally get threw to some type of manager, which then I was greeted on the phone by a very rude Asst. Manager named Cody, I tell him what happened, he tells me theyll replace the piece but wont tow it, I try to reason with him to get a tow as I have no way in doing so, and shouldnt have to pay for something I didnt break. As Im trying to discuss this with him, hes getting noticeably irritated and as the conversation starts to take a turn, I ask for the DMs number, which I was met with a hang up. So, I get my mother out in the cold snowy weather to take to me to Mavis to see how we can get this fixed, first Im met in the parking lot by a blue hatchback in bay 1 with the music blaring and the manager Rob laughing as customers sit in the waiting room looking around trying to figure out whats going on. Then, once I enter the business, Im greeted by a VERY rude Asst. Manager named Cody, who informs me, he hung up, because I was being cocky. As I try to explain my situation to him, he is over talking me and has no interested in trying to please me as his shop messed up. We come to agreement and I get my Father in Law to come all the to Auburn to tow me. Once we arrive at Mavis, the parking lot is absolutly full, with no where to park. So I go in and ask the Manager Rob and Asst. Manager Cody where to park, where Im told by both to just pull it forward and make sure it isnt on the sidewalk and leave it and we will move it when a car leaves. So we do just that. After we move it, I go to walk the keys back into Cody, where Im greeted by the door, by a guy named Dustin sitting in a black jeep. He states I cant park the car there and if I cant move it, then find another place to do your work. Please read the rest in the picture.

Great guys working there now would recommend them to anyone they can work on anything and they dont over charge

Great experience fast service great employees