Great place fir dealers but taking advantage of the Pandemic too much. Laying off employees and charging online buying fees when you dont even run cars through the lanes does not make any sense.

Very nice Austin. Friendly fast service.

If you run into any issue with Manheim Head Office the God help you. They will use their Army of Lawyers on their payroll to push you around. I guess big businesses have no moral values besides making more money. Terrible comapany.

WARNING!!WARNING!! DO NOT I REPEAT DO NOT TRUST ANY AND I MEAN ANY CONDITION REPORTS!! THE CONDITION REPORTS ARE ALL INCORRECT THEY ARE MISREPRESENTED AND COMPLETELY BOGUS !! WARNING DO NOT DO NOT TRUST ANY CONDITION REPORTS AT ALL NONE WHAT SO EVER THEY ARE ALL OPPOSITE OF THE TRUTH ! WHEN BIDDING DO NOT TRUST THE CR CONDITION REPORT AS IT MISREPRESENTS THE ENTIRE SALE AND WHEN VEHICLES ARRIVE THEY WILL BE RIDDLED WITH NIGHTMARE PROBLEMS THAT ANY HUMAN WOULD BE ABLE TO DIAGNOSE YET THESE SO CALLED PROFESSIONALS MISSED VEHICLE AFTER VEHICLE! IF IT SAYS RUNS AND DRIVES ! RUNNNN AND BID ONLY 5% OF LOW MMR OR DO NOT BID AT ALL JUST A SCRAP METAL BID IF MORE THEN SUFFICIENT! GOOD LICK YOU HAVE BEEN WARNED !

We have a vehicle that we purchased that we received with damage so I submitted an arbitration immediately upon receipt of the vehicle. We then put the vehicle into our service department and discovered it was a FLOOD vehicle. When I tried to amend the arbitration, they said that we could not add on to the arbitration claim. She said that she would review the security camera to see if the damage was on the vehicle when it left the auction lot. It has been a week with NO contact or communication. I emailed as to the status of the claim with NO answer. I called back to try and get someone to contact me about the flood damage (which was estimated at over $38,000 to fix). I asked for a supervisor to contact me... with NO COMMUNICATION or contact back. Totally frustrated with their lack of communication and regard for their customers. (Would like to give them a negative 10 stars!)

Horrible customer service on the phone arbitration agents are very rude they will say and do Anything managers a always unavailable people are always vandalizing and tampering with cars security doesnt care. The dealers run bad cars the auctioneers are crooks. Any other auction is better than this one.

PSA: The worst possible auction experience ever.I have been purchasing cars for my dealership for a couple of years now from Manheim. I typically choose to purchase from other locations but recently decided to purchase from the Manheim Atlanta & Georgia Location. I recently purchased a total of 6 units from their sale on thursday. All of the vehicles were 2013 or newer with under 100k miles run green light. I spent $1,000 on Post Sale Inspections and all 6 vehicles passed with no problems.Fast forward two days later, i receive all the cars at my dealership and have my service department inspect the cars for good measure. EVERY SINGLE CAR that passed the inspection and was run as green light have major mechanical issues ranging from either engine or transmission related issues. This auction was clearly hiding the issues and had put minimal effort in even covering it up. If you are going to be slick and hide problems, do me the favor of atleast hiding the issues better. NEVER have i ever had an ENTIRE batch of supposedly clean cars have issues from a single auction. I will update the review based on how their arbitration team does to rectify this, but I WILL NEVER buy cars from these 2 locations in the future.

Very well organized and executed.

Horrible customer service! From dealer services to arbitration these people have no idea what they are doing! Ashley in Arbitration is worthless! You’re better off going to Manheim GA or Adessa!! Wish I could give them 0 stars!

Horrible auction doesnt deserve one star customer service is very bad rude and disrespectful alot of crooked dealers and security checked a vehicle monday afternoon purchased Tuesday came to pick it up 2 hours after sale only to find out someone vandalized it broke the key broke the plastic piece under steering wheel and claimed to look at the cameras and cover all damages its been over 8 days security said they REFUSED to look at the cameras and had the audacity to say it wasnt vandalized although the mechanic shop for manheim TOLD me to arbitrate it because who ever vandalized it broke the whole ignition and said they probably tampered with things under the hood and advised me not to buy the car.. and the arbitration department has been wasting my time this entire time now they vandalized damaged vehicle is sitting on my Floorplan even tho its sitting in their lot damaged because of them and I need the car arbitrated.. hands down the worst auction when it comes to bad staff, auctioneers take bribe, they allow people on the lot who dont have acesss cards, Derrick the security supervisor lets certain dealers do whatever they want employees lie on dealers to get them in trouble.. very disappointed. Alyssa from arbitration one day picked up the one and claimed she knew me from before so she didnt want to help me and refused to help me speak to a manager before I knew it I was hung up on...

Was there picking up a customers car, great people very helpful, Wonderful experience

BEWARE BUYER. Will be returning the vehicle which i Bought. The 2001 Honda civic with 72k miles and it turned out the odometer was rolled back and the actual mileage was close 190,000k miles which i found from Carfax report. The seller is Gwinnett Place Honda, now let see who will be showing themselves innocent from wrong doing. Mannheim or Gwinnett place Honda? I guess they will just keep silent on all this and will keep doing their business as if these are normal things and they are aware of it

Worst people to do business with them..unprofessional people.worst custmer service. I wish I never have to do business with them..

Great place. But need some comfy seating and restroom facilities for outside visitors.

Great people, great facilities, HUGE lot.. make sure to use the car finder app otherwise youll spend a week searching..

Absolutely on pins and needles here. Never feel safe.

Avoid at all costs. Bought a car there last year with undisclosed previous damage and a bad transmission. They rated the car a 4.6 out of 5. Should have arbitrated it but they were so hard to deal with. These people are crooked and do not care in the slightest.

Im here every week and have always been treated with kindness by everyone that I have met. Everyone that I have had dealings with have been professional and courteous.

Not so friendly people. They really know how to piss you off and just don’t really seem to care.

Always a pleasure to visit the auction offices.

I think it would be much easier if the CEO are manager could hire and separate crew and give them the gate passes and let them bring them to us !! That way noone is on the lot !!!Golf carts with 6 seats would be better than vans !!!their lot vision app is awesome !!!needs more service trucks running on auction week.

I got treated well when I was here.

Very disrespectful and unprofessional, especially in the arbitration department. If you know someone inside, your life will be great, they will put the policy a side and work to get things done, of course, everything for a price. If you are straight forward dealer with no friends inside the arbitration department, they treat you like a homeless from the street. They are weak and cannot stand a discussion because of their limited knowledge in this business.

Great place to buy cars. Staff is knowledgeable and friendly

Their psi is a joke. Don’t trust nor pay for it . Best to assume it’s as is regardless of the light on

This place was great. Waited 45 minutes for uber though. I thought Chicago was out....

When is All American towing going to get a office and a lot for their equipment so they are not taking up 10 truck parking spots daily? Asking for all transporters

Huge...Huge Lot, but, well organized.Just make SURE that your ready for a Very long walk to pick up cars, the Lot Is Enormous

Everyone here is always so friendly and helpful

The general manager is a great guy, i think his name is Doug, he is a problem solver, the rest are useless, they have no power or knowledge, they are simply afraid to help you. All the managers and Doug assistants are useless to the customers.The Arbitration Department, if another story of corporate corruption, ethics is not in their dictionary, If you pay under the table, they will get your work done and get you the adjustment you want. Most of them get paid using Venmo and CashApp to do adjustments for dealers.

Great employees. Sharon Norris is the best!!!!

Nice people I encountered this trip. Need more assistance for drivers picking up vehicles.

Great customer service!

Very beautiful car auction excellent service to from to pickup your vehicle courtesy ride an employee was outstanding .

Lot of cars but a little high prices

Nice vehicles

Very bad customer service I just call Manheim Atlanta I have complain about storage fee they charge me 110$ for 18 days late pick up we bought the vehicle around Christmas Time and very hard to get dispatcher at the time from Atlanta to new jersey and I call them to help me waive it they try to take advantage of me and the guy there told me i can do anything i told him to waive half but hi almost want to fight me i really dont understand what can services they provide we have buying cars from Manheim for years and they tread customer very badThis d k auto imports llc

One of the best arbitration departments Ive dealt with. Fair and ethical. Ill be buying more. Thank you

Worst management ever.Better to close instead of running like this.

Huge selection. Nice stuff. Awesome software.

Never been too far away..looks nice and inviting

Rudest peoole.ive evee dealt with

100 grander was great

Manheim selling inop vehicle on regular lanes.I brought a Dodge Dart and Nissan Altima with over 3.5 cr stated the vehicle runs and drives. I sent my driver to go pick them up they said these vehicle was brought in inop ( not drivable) and need towing. I paid top dollar for this vehicles. Manheim arbitration known I was treated unfairly, they still don’t want to refund me my money and it’s been over a month.

Atlantas biggest and best dealer-only auction.

Super slow unprofessional rude lady at the entrance

Great place to purchase some very nice preowned vehicles. Great people to work with got a great shuttle bus also

Nice people bad area and its very congested with to many people using it as a truck parking spot and going home

Pure adrenaline rush!

Hard to find a car in that monster parking lot!

Lots of cars available for sale..

Good place people are very nice and helpful and respectful

BRANDY REED IS THE ONLY GOOD PERSON THERE! I WISH SHE WAS THE MANGER! SHE HAS GOOD FAITH AND SHE WILL GO BY THE BOOK AND DO WHAT IS RIGHT! IF ANYONE HAS ISSUES TRY TO TALK TO HER! BECAUSE SHE IS THE ONLY ONE WHO ACTUALLY CARES ABOUT BOTH BUYERS AND SELLERS!THANK YOU AGAIN AND AGAIN AND AGAIN AND AGAIN YOU ARE THE BEST

This place lets dealers buy cars from here.but discriminates with their employees who has a past background and never ask the person what happened to them.I know this for a fact.maybe they should sue this place

The world class Scammer Cameron motor sports sells junk over here. All Frame damage. Accidents! Hidden transmission and engine problem airbags issues be EXTRA careful folks buying from this seller! His green light cars are a trick to scam buyers with! God Punish you for your all time bad intensions and making dirty money on junk cars!

Everyone I spoke with was helpful and pleasant.

Very nice place to work once you do your job and mind your own business. Been working here 13 years now. Things have really changed from friendly to hostel environment. The hustle is real...lol...Overall nice place to be.

Customer service is great

Nice Safe Environment :Checking in was easy.Very Polite security and employees.

Do lots of business here 5-7 cars a week and they always treated me right and fair. Lot people are busy but will help if youre persistent

Huge auction good selection

Everything going on here is going to give you a headache. Manheim works only for his own interests. I have a bad experience on all counts.😡😡😡😡😡😡😡

Just for today,needed a jump got a tan waiting

The Cove at test take longer then the actual job you came to do the biggest inconvenience they can put on you

Terrible customer service. They really just don’t care.

Very poor service people ask for a jump an he said Ill be back in a sec waited 30mins

Very professional dealer action real organized plenty of cars to choose from with low prices to sell and make profit try calling this action facility you will find out how helpful polite and professional they are 👍☝️💯.

Their own representatives dont know where the car is and made driver wait 2 hours and after that they still didnt know where the car at

Disorganized, no shuttle service, couldnt find the car, lots of walking, no help!

Manheim aka Cox Automotive is like any other corporation, profits over their customers.Manheim continually comes up with creative ways to nickle and dime their dealer customers in the name of better customer experience.I have dealt with several of their employees and they have been extremely helpful.Some of Manheims business practices are questionable, like allowing certain sellers to arbitrarily charge buyers additional fees on top of the already high Manheim standard fees under some vague name. Sigh

Huge but most of the cars are where they say they are, if not, theyll drive you to find them. Great staff one member just talks way too much.

Trying out this Jamaican food to how it is. I bet its good.

Mike the tow truck driver is very helpful and goes above and beyond to assist in moving inoperable cars out of way very helpful in auctions.You need more employees like him 👍🏿.

Most ridiculous and worst customer service I have ever experienced and I work in hospitality myself.Cancelling appointments 10 minutes before your appointment to retrieve your car, hanging up the phone on a customer asking questions nicely, and telling you when you arrive you have to wait over 2 hours until the sprinkling rain stops. No lightening, thunder, or hail to speak of so the safety of their employees was not in danger by any means.I do not recommend any business with this company unless you speak directly to management who will help you to their full potential yet not do anything about their rude and unprofessional employees.

This place is great to pick up used cars the problem is half the time they don’t have the titles ready and the fees are outrageous as a buyer or seller. Purchased a car for two months ago still waiting on the title. Tried reaching out to management no solution was told I can return the vehicle or to wait it out. And hope that the seller would provide one. They should have some type of system to penalize the sellers heavily if they don’t provide the title or don’t allow the vehicle to be sold at the auction if they cannot provide a title within 30 days. Problem is the car is already sold. Still waiting on the title. The staff is pretty friendly but as a auction it’s ridiculous to wait over two months for title.

I have only been buying cars at Manheim Metro Atlanta Auto Auction for 3 years and so far every car purchase has been smooth and easy. The layout of each lanes inventory makes it easy to view all the cars Ive identified on the website. The 11am start time takes the pressure off of not having enough time to view and value the cars. Once the auction starts the lanes run smooth with no delays. Nice Job for Repokar also! I often visit them with great pleasure! thank you

Very clean ride

Great auction but dealers only. Smaller setting than other lications but that makes it more personable. Wendesday auctions start around noon.

Below you will find a list of issues that not only me but many people have with Manheim Atlanta....1. Several occasions their website is down and can not perform the options that should be available.2. Customer service is extremely rude!! And to be specific Cynthia Kelly simply hung up and did not bother to call back and Tara Neal was her boss as stated when we called back told us that calls drop because there phone lines are web based still did not call back if that was the case. Tara Neal “the boss” is argumentative and disrespectful!3. As a company when you have a customer that spends hundreds of thousands of dollars with you it is safe to say that you should be at least courtesy and help with issues that they might have4. I would strongly recommend spending your money with different auctions who do offer great customer service.

Worst auction ever ... I been to too many Manheim’s . Absolutely B.S everywhere . Service is bad . They put on hold for ever . On top of all that they lock the engine of your car and they start giving you too many excuses till the time period passes and then they hit you. Don’t Do Business with this auction save your money cause they will get you one way or another .

Cleanest glory hole Ive ever hosted

Called to confirm website hours for gate pickup. Arrived and they were closed at 7pm not 10pm as posted. :(

Great cars

Staff and security was very polite and helpful.

This is a great auction. I believe the 2nd largest manheim auto auction branch in the world. Dealers only no public access

Dealer only auction with an assortment of vehicles from barely new to use the used

They dont check the trunk or rear seat when they check cars in but do check everything when you check them out and well cut out speakers and spare tires and throw them in the dumpster

Bad working environment. Been there since October, just got fired for not knowing a coworker by name. Had a few things stolen from their property and even after security reviewed the cameras, nothing was done to resolve the issues, retrieve the items or compensate for the losses on their property. Certain van drivers (vans #7 and #10) have horrible attitudes. Do not apply to work here.-JR

The lady when u first walk in was very nice and helpful. I am not a dealer I was just dropping off a vehicle for a dealer. She was very helpful

One star is only for all time scammer seller Cameron Motors Sports for selling junk cars esp with engine and transmission problems after drive of from Menheim Atlanta the car won’t go up hill need to call towing truck. Will never buy from this all time scammer seller again!

Get the best of used cars at this aunction.good deals

Ive been back and forth Jens place on many occasions delivering Vehicles it is a very big operation. And they are quite organized.

Large selection of exotic and american made cars. Amazing selection from Rolls Royce, Ferrari, Maserati, Mercedes, and Porsche. Must have a dealers license to attend.

WORST AUCTION, DO NOT COME HERE. All the employees are so rude and have no respect for anyone that is there to do business. they treat you like children and James the manager does not do anything about it, because he is just like them. It feels like a military base from how many rules they have. We ended up leaving and not even waiting for the auction to start because all the (wanna be) security people kept bossing us around like we were kids or something.

I worked here for a short amount of time. They actually had some great cars and were very professional.

I had a redemption and payed my balance before said date what was asked of me and my financial dept that handles that situation stated that had sent it twice only for manheim auctions to keep telling me that they never received the release This has been a nightmare

Pretty easy getting in and out of loading cars. The employees were helpful

If you looking for a great car come here

Bought a car online it had approximately $1500 in damages that was not on condition report. I called and talk to someone about it and was told they would not do anything about the damages because they couldnt see the damages in the photos we sent to them. Also, we had a post sale inspection on a vehicle we purchased a month ago and they missed the air conditioning, radio, and both power front seats and they would not do anything about that either.NEGATIVE 1 STARS

The people are very nice and helpful. They dont mind helping you if you need it.the car go from very pricey to very very affordable. And the are willing to work with you