They did a great job replacing my windshield. They were on point with service and keeping me updated. Manager helped me from the beginning, started on my car because his techs were busy then a tech finished it out when he became available.Super friendly employees and will get you in and out in a timely manner.

Great customer service and speedy repair service for windshield replacement and calibration. They wear masks for safety measures. I felt good and safe while I worked and waited in their lobby.

First class service. Technician was so friendly, all my glass was cleaned and whole car was vaccumed. Outstanding Service!

Great customer service and very easy to work with.

Ian was so helpful he was very experienced and efficient. Safelite should give him a raise for how well he takes care of their customers! Such a pleasant experience for us we highly recommend this place! If we are ever needing a windshield replacement done in the future if able to we will bring all our vehicles back to this location and request Ian.

Very nice fast and helpful. Took good care of my mustang gt.

Great techs and front desk person. very professional all the way around very informative. everybody had great attitude and sense of humour.Very safety aware for Customers care.

Great experience, got me right in without a appointment and fixed a good size rock chip I had in my windshield. Turned out better than I expected.

Come on time for your appointment! (15 minute grace period) The work was great! 👍🏼

I had previous damage to my windshield that safelite had repaired, the tech ethan showed up and decided not to repair the previous damage, when i asked for a report of the windshield he wouldnt answer my calls or responsed to my text, when i called their coorperate office, i went through series of recorded message before the automated system hung up ....... NEVER AGAIN WILL I DEAL WITH THIS FLY BY NIGHT OUT FIT

I had a small chip in my windshield. They came and filled it and a few weeks later it started cracking again. I was told they wont re-repair a chip, that my whole windshield would need replaced (this crack is still less than an inch). You would think they would warranty their work, but I guess not. So instead of fixing what they didnt fix correctly the first time they want to replace the whole windshield which would cost me my $995 deductible. I guess thats one way to make money. Highly dissatisfied.

Scheduled an AM drop off and was told I could pick up at 5. I dropped my car off at 8:30 am, returned at 4:45 and they hadnt touched my car. No apology from the front desk- just told me they didnt get to it and you can reschedule your appointment. I had to schedule rides to pick me up and drop me off to get this done. They didnt call and say they were overbooked, they didnt apologize and they didnt offer a solution. Terrible customer service.

Dropped my car off @ 8 A.M., windshield & weather molding were replaced by 10 A.M. Great work & service!

Fernando did a great job for my FJ Cruiser windshield replacement. They were all really busy but took the time required to do it right and he explained instructions to ensure proper setting and listened well and answered all questions. Then a month later, I got a chip in that new windshield and Latrice was super nice, and Aaron did a beautiful job on repair.

No one likes having to get there windshield replaced esp. in a new car. My windshield got chipped as I was diving down the interstate. Your location was the closest to were I live. I went there the first time and was told I had to get my windshield replaced. Now I work Monday to Friday so I could only schedule for the work to be done on a Saturday at 1: 00 pm.I was there before my appointment and dropped off my car. I got a phone call shortly after 3 pm and was told that the job could not be finished because the person who did a certain job left at 3 and they just got though putting the window at 3:05 pm. I was told I had to bring my car in the next week, so that is what I did this Saturday. Oh, and I was told by one of your workers that they could charge me the co-payment even though the job was not fully done that you did put the window in. I showed up early again, my appointment was at 1 pm again. This time I waited for my car, which they did not come to get until 1:40 pm. I was told that the job would take only 40 min. after about 20 min. I was told that the tech had read the orders wrong and it took them that long to figure it out. It was about 3 pm and my car was done.Oh I have a new window, and I could of understood if it had taken only 2 trips or if what your techs had read the orders correctly and done what was needed the first time.

First, the work that was completed was excellent. The glass placement was done well, no issues I think they do a fantastic job replacing glass. I would recommend them for this reason.However that being said I am only able to give 3 stars because of the service I received. I was an overnight drop off to fix my windshield and the back passenger side window. I dropped my car off on Friday night and they were very accommodating, pulling my car in and accepting even when I was a few moments after 5. The next morning I called to ask if everything was alright and if my car would be done today, I spoke to an answering service and they said yes, they were back logged today but my car would 100% be done same day. I had not heard anything so I called back again around noon and was again assured that my car would be ready before EOB. I then called again at 4:30 (they close at 5) to see when the car would be ready. After an extended hold I was transfered to the shop for the first time that day where I was informed that the wrong glass was ordered and I could not have the back window fixed. Now it was smashed in when someone broke into my car, and this is Texas in August (100°) so this made my car undrivable. No one thought to even look at my car all day until 10 mins to closing time they told me I could not have my car back that day. There could have been a call made at any point through the day, however they left me last moment without a car and having to spend an additional 150 per day out of pocket to rent a car for the weekend (holiday weekend). This is unacceptable, they should be looking at the overnight drop off cars in the morning when they open to ensure that work can be completed because in the store managers words this happens ALL THE TIME. Just a horrid experience, and at the end no concession when I picked up my car, the manager didnt bother to speak with me, he was just absent although he was in his office I could see. Just a terrible customer service experience, very sad.

The representative was very helpful and very knowledgeable about the information that I need for a glass claim

I didnt this safelite was a well managed one. I called safelite several time to try an let them know we were running behind. There was an accident that was making us run behind schedule. The first time I called, someone picked up the phone but never answered. The second and third time, no one freaking picked up the phone. Im not a fan of the customer service and need to get it together. Never again!

Expedient service and good communication. They forgot my leather car mat so I had to got pick them up. But I would go there again (but I hope I do not have to do so).

Took 3 appointments to get the windshield replaced correctly. Now I find out they incorrectly reinstalled the wiper blade arms. The blades are hitting the side pillar when turn on. The bad part is you cant talk to anyone, all you can do is make an appointment on line and they are are booked for 3 weeks.

Fast and efficient. Same day service, in and out within an hour on a Friday. I had a chip that I needed fixed before it spread and they fixed it. It also came with a 6 month warranty.

My appointment was set two or three days before I arrive to Safelite waiting around for another hour and 30 minutes so finally the glass technician told me my new windshield came in broke so what you’re telling me is nobody did a quality check you had two days to make it right ughh This place is garbage wasted a perfectly good Friday now I have to do it all over again next week…

Had a chip turn into a long crack. Safelight handled my insurance claim. They replaced my windshield. I was in and out of there in an hour and a half even when they were very busy. A very professional operation they run.

Great service and super staff. They even recognized my military service. Great team and super service

Great service highly recommended 👌

Tech who did the work was great but the shop was definitely overbooked. 3:00 appointment but the Tech was not able to start the job until 4:30. Done at 5:30. Expect a long wait even with an appointment.

Do NOT use this place. I made an appt to pay out of pocket to replace and recalibrate my windshield which was going to be around $750. I made the appt 2 weeks in advance so that I could go on a Saturday and not have to take off work. I had to drive 40 mins from my house which is the nearest and my ride had to drive that far as well because they “recommend” you not wait for your car because it can take hours. After leaving I receive a phone call that the windshield replacement was damaged. While I understand these things happen. They should NOT await until you arrive to inspect the glass. Complete and utter waste of my time. The guy behind the counter barely apologized and tried to set up another appt. No thank you. I’ll take my $750 elsewhere, that actually thinks about the customer. Do NOT recommend. Save yourself the time and hassle and go somewhere else. Very unprofessional!

Chris let me know up front what to expect with the work he was going to do. He followed that up with a job well done! Thank you!

When you pay out of pocket, their prices are double what you pay at independently owned glass shops! Shop around ! You will be shocked at the lower prices youll get from others!

Quality service, and quick resolve to an issue I was having with my windshield.

After prepayment and scheduling, their website advised that you can drop your keys off in the drop box near the front entrance. Be advised, it is non existent. You cant drop off and go, until after business hours.

Ive had experience with Safelite previously. The ease of online determination of needs and services, appointment time-line, and services make the process not only quick but easy. The quality and guaranteed results are reliably predictable. Options for payments are also convenient, as are services locations, i.e. mobile or in shops. For auto glass and accessory repair/replacement, Safelite cant be beat.

Evan kept in touch with me and then when he met me he told me it was a small chip--too small--and didnt need to be fixed. Honesty! And courteous and prompt!

Customer service wasnt great. I wasnt spoken to when I walked in. I was told to have a seat and a technician would come take my keys. While Im waiting I noticed when other people came in the service was explained in detail, they were offered something to drink and even shown a model windshield to know what to expect. 20 minutes passed and nobody came so I asked the manager and he starts screaming at the worker to get it done. My technician was Matthew Martinez and he was absolutely amazing! My car is brand new so obviously I didnt want a big crack showing. You literally cant tell it was ever cracked by a rock. He did such a good job and when he came to get my keys he explained eveything in detail. He underpromised and overdelivered”. I would only come back to this location just to use him.

Quick and easy experience! Manager David is very friendly and professional!

Get ready to WAIT. Despite having an appointment, still took 2 1/2+ hours to get windshield replaced. #whatabeating #comeonman

If you have insurance go to the dealership don’t let them scam you then tell you that you have just gone to the dealership

Never called back.

I have been calling the store for hours trying to speak with someone to talk about my warranty and you cant even get a live agent on the phone its absolutely ridiculous.

If I could give no stars I would. Went in for a tiny rock chip repair, came out with a crack. But because I signed a waiver, they aren’t responsible, but I got a call today saying they would apply my deductible (which was 0) to a new windshield. Shady. Don’t ever use a company that won’t back their services 100%

Excellent experience. Very professional.

Lady at the front desk Michelle was awesome and the gentleman that put the glass in my truck was awesome! Thank you so much. Ill never go anywhere else if I need glass for my truck

I needed my windshield replaced and the technician, Salatiel, did a great job! The two ladies at the front desk were so friendly. The service was quick, done in one hour which was less than what they told me the wait would be! Will come back to this location if I ever need to!

Warm and friendly service.

Had my windshield repaired but you can still significantly see the bullseye chip.

They handled my car perfectly

Excellent customer service friendly staff and technician was very thorough friendly and caring.

They did a great job! Quick and painless window replacement! Thanks guys!

Very professional and friendly environment!! The receptionist lady was very kind and knowledgeable about their products.

The work was done well but now 6 month later there is a gasket coming out from glass and the windshieldWhich is concerning to me Ive tried to call their customer service and their store numbers and apparently all I can do is schedule an appointment online but there is no options for fixing their mess up Im assuming they didnt put the right flue down when they did the windshield replacement Im not happy to have to deal with this so soon after replacing the windshield with them

Even though we didnt ultimately use them, all of the staff was great and very knowledgeable!

They came to my work place and the installation itself was fine but there was an issue with my rear view mirror and I tried contacting the company 5 different ways and I could not get through to a person and it took customer service 4 days to email back to me. In the email they gave me phone number to call but that phone number just hangs up on you. Also my windows were extremely dirty and hard to see out of along with tape residue that I will have to buy a cleaner to remove it.

Great service. Was able to work with me even through covid and their customer support was great! Almost no hold time on the phone and replaced my windshield with minimal wait time. Perfect installation.

I meant to leave this review a while back but kept forgetting! We arrived a bit early for our appointment and the guy at the front was a bit prickly but whatever! Our windshield took Mad Long! We walked to a few stores and got a bite to eat. When returned the ride still wasnt ready! For our trouble the nice gentleman who worked on our ride gave us glass cleaner for both of our vehicles and apologized for the wait! New windshield looks awesome!

Great service a d very welcoming. Always kept me up to date on my service and made sure I knew the process perfectly of what was being done with my vehicle. Very great customer service a d experience. Highly recommended service.

Waste of time when in for a chip repair come out with a crack windshield

Very fast and efficient all around!

They answered my questions, and did my repair for free

Very professional and friendly. Highly recommend.

They were amazing! Fit me in on short notice and finished early. Great work and excellent customer service.

This place has wayyyyy to many people waiting if you have appointments set up. They changed my appointment date, I set for today the computer set for a week later. And the guy wasnt even nice about it. I plan to go elsewhere for my service

Very nice place. I call it Corona Clean!!😀😀 Coffee and drinks and snacks for waiting custoners. Quick service. I was actually surprised at how quick it was to replace a windshield on my truck!! Well Done. 👍👍👍

Excellent-fast service! Facilities are clean and staff is knowledgeable and friendly.

Had to go in to the shop for my windshield replacement because my car has an active driver assist system. This was during the covid-19. Shop was meticulous and clean. Signs everywhere advising of precautions. Staff was all so polite and knowledgeable. They fully explained what to expect and how long it may take. They did great work.

Great customer serviceThank you Michelle

They helped me out on my windshield on my 2006 dodge ram 1500 when a rock flew off an 18 wheeler on the highway. Explained everything to be what was going be done and they windshield looked real good.

Excellent workmanship. Finished within an hour and quarter. Cleaned my car. Removed my toll tag, registration and other stickers and pasted to new screen. What more could I ask? Well done Safelite

Great job 👏

Only took 1hr. Lady at front desk very nice. All employees friendly

Excellent quick and professional service. Though I had to sit in the parking lot because I couldnt find my ESAs harness to be able to take him inside to wait. I was told it would be about 1 to 1 &1/2 hours to wait, but I dont think it took the most time to fix my Windshield and replace my wipers.I am extremely satisfied with the work done and will continue to use and recommend this service.

Quick and friendly service

Who glass replacement tickets take care of you sometimes mistakes are made but other than that its good

I just spent over $2000 having windows replaced. They had my car for 4 days and never called to update or say my windows werent in and of course with covid you cant get anyone on the phone. Upon receiving my car back my rear windshield assembly is missing which they claim it came in without but I know better because I was using the windshield wipers to hold down the tarp over my car during the rain and to keep cats out. Part of the assembly is laying in my trunk as well. Also when I would turn my vents on glass blew out at me for over a week. There was glass in all my door compartments, you would figure having the car that long they could at least get the glass vacuumed out. I have emailed, I have tried calling and I took the survey and still havent been contacted by anyone this was weeks ago. Anyone that knows me I am a frequent flyer on windshield replacement and they have lost my business. This isnt the first time they have replaced windows for me. Last time they replaced the rear window they put the assembly upside down so it was swiping the tailgate but they did send someone to fix that quickly.

I can’t click less than one star unfortunately. Far and wide the most incompetent customer service I have ever dealt with. And this morning, upon discovering that after two tries they still have ordered the wrong windshield for my van, the lady I dealt with at the counter at the Arlington location was so so so rude it was unbelievable. And I could see the manager watching it unfold from his office but he never took the tome to condescend to the counter to help (I might add that the manager was very rude with the other lady working the counter when she went back and seemed to ask a question. His reply was curt and loud enough I heard it.) Awful. Just awful. I’ll NEVER use their service again. And if you’re smart you won’t either.

The entire staff was very nice but Aaron is the person that handled my car repair and he was wonderful! He went above and beyond regarding my car. I honestly have never experienced a better customer service anywhere and I go to a lot of places! I would certainly recommend this place!

A little disappointing. After filling out the form online and making the appointmentI get there and they dont have the type of windshield to fit my car. Having to wait another 2 weeks.

Drivers side window actuator broke so scheduled an appointment for a Thurs they call day before the appt and reschedule for 4 more days from Thurs telling me they ordered the wrong motor. I didnt need a motor so here Im sitting and worrying its gonna rain in my truck for over a week because they didnt listen

Friendly fast professional service. Every thing you would expect from Safeties AutoGlass. Couldnt be be more pleased. Chip repair 3 photos 1 before and 2 after. 1 of the after the flash picked up the repair damage the other is what I see through the windshield

Not helpful at all ...

The work done was excellent. I had made an appointment and was not required to wait for the service to begin. The time frame estimated for completing the work was completely accurate. Not only does the new windshield look great, the technician was able to remove the registration sticker from the damaged windshield and put it on the new one. Since wait times can be lengthy, it would have been nice if there be a public WiFi hotspot available. There isnt.

They don’t answer their phone there’s no way I can talk to you about my cracked windshield that they put in

Brought my GL550 for a small pinpoint crack from a small stone, now I have a big crack running up the windshield. Bad thing is, they make you sign a waiver that this can happen, and it did! Now I have i have to replace the whole thing.

Did a good timely job.

UpdateGot this fixed after 6 weeks. I wish they called me before not after missing the appointment.Original ReviewAgent didnt even show up at the appointment. When called after my appointment window passed and asked, they advised that the part is not there. I was waiting for 4 hours for nothing.

I needed a windshield replacement on my F150 after a crack spread from top to bottom on it. I easily scheduled a replacement appointment at the shop. The location was convenient and easy to reach. Upon arrival, the shop was clean, stocked with assorted beverages, and had TVs. I had selected a drop off appointment during scheduling, but the office staff let me know they could have some no-shows for appointments at the next hour of I wanted to wait. This turned out to be the case and within ten minutes, my truck was pulled in for service. The technician introduced himself to me and explained the process and warranty prior to starting the work. He estimated the process would take one to one and a half hours. As promised, my truck was ready to go in about 80 minutes. The staff was very courteous the whole time. The price ended up being cheaper than expected even though I did not use my insurance! All my expectations were exceeded in this service visit. I will definitely return to Safelight if I ever need my any of my auto glass repaired or replaced in the future!

They gave me wrong times to show up and were not thorough of contacting me before makeing a decision, they replaced my front windshield instead of repairing the chip, they said it would take 2 hours turned into 4 going on five as im waiting here writing this, and they sent me a text message saying it was complete an hour ago i talked to the front desk and they said theyll come get me so i continued waiting outside in the heat with no shade because theyre full inside as im looking at my car right in front of me finished. And this is probably going to make my insurance go up all because the truck driver had no mudd flaps.

This review is not for the technicians but the customer service representatives at the reception desk. I entered this location was asked my name and asked to sign a document. Not explained anything. Just told theyll be with me. Well I noticed three other people come in after me and are asked multiple questions explained the service they will be receiving and offered beverages. After observing this I ask one of the reps to explain what service Im getting. I get told a replacement which I am now told by the technician I dont need I actually just need a repair. This rep. just assumed the service I needed didnt ask me any questions or anything. The technician was actually nice and knowledgeable too bad they dont have this kind of service in their reception area. This location is closer to me but from now on if I need repairs Ill go out of my way to go somewhere else. I dont like that I was treated differently.

Seems like they tweaked my wiper blade arms because they sit too high and too low despite adjustments after they touched them. Also left a gap between my dash and windshield (I can put my hand underneath my dash now). Rookies working bere.

Quick service to replace my windshield! They were able to transfer my tolltag too!

Excellent work would refer to friends and family thanks

I stopped at this location about 15 minutes after my windshield got a nasty chip. Jessica at the front was very informative and quick to get me a technician, Fernando, who did a great job on repairing my windshield. An outstanding experience overall!

Really good customer service at this location and they do a good job

They exceeded my expectations, I wish my dealership took care of me as much as they did. They did a great job on my windshield. At first I was disappointed because I didnt know what to expect and after they explained to me what it is they really do, I was worried I wasnt going to be happy with the outcome. I do a lot of freeway driving and all of my cars have gotten chips in the windshield which have later cracked all the way across. I had heard of Safelite on TV commercials but never thought to give them a try. I was seriously astounded by this entire process and the end results. Initially I was upset they were not open on Saturdays but I enjoyed my time there. They were quick too. This place impressed me on how well they operate in comparison to other establishments. It was so clean inside and it smelled nice too. They have an area for refreshments and the receptionist was nice. The technicians were nice as well. I had a wonderful experience.

I recently had my windshield replaced with Safelite and my entire experience was absolutely awesome! I scheduled my appointment online which was totally convenient. Upon arriving I was greeted by a Safelite team member who explained the approximate wait time for the procedure and directed me to the spacious waiting area where they provided beverages and had a restroom nearby. I was able to sit in an area where they provided an electrical outlet so I could plug in my electronic devices while I waited. I waited a total of 2 hours which was expected. When I received my vehicle back I was very pleased with the quality of work that was done as well as the fact that the technician had cleaned all of my windows! The entire process was seamless and if the need ever arise to utilize Safelite again, I would definitely go back to this location!

Cool process. They let me watch as they applied the machine to the windshield to fix a chip. Hopefully wont have to be back but will come here 1st should another chip happen.

Great job🥰

Aaron made what would have been a cumbersome-but-necessary errand (replacing my front windshield) into an excellent customer service experience. He was so personable and kind that Im writing a review just to share that with everyone. But while Im here, Ill also tell you that the waiting area has coffee, tea, a small fridge filled with other drinks, and snacks to hold you over while your glass is being worked on. Unfortunately, because it is not a very large space, there is little-to-no discretion when it comes to your prices and services. You will know who needs what done and at what cost, and they will know the same about you.

This place is AMAZING!! They will go above and beyond without being asked, simply because they seem to care. They do amazing work, in and out as quick as possible. I would HIGHLY recommend them. Thanks Arlington team!!!

Did not treat me as a number.

I called about having my driver side window fixed & twice, the technician told me that they didnt have a window so schedule it for the next week. Second time, tech says that his technician van broke down and have to wait another week, I got tired of waiting so I decided to find another company to get my window for much cheaper & to have a friend to put it in for almost nothing.