Experience was pleasant from the start. My sales rep Wilmer kept me informed without pressure of new inventory as it arrived. He helped faciliate the sale without a pushy approach. I highly recommend this dealership and Wilmer for your Land Rover/Jaguar purchase.

My sales rep Wilmer and finance manager Sol were excellent from beginning to end.. Walked me through everything with care and compassion. I would definitely recommend them to anyone. I love my vehicle. Thanks Sol, thanks Wilmer. You guys are awesome!! The absolute best!!

Our service representative Jr. was excellent. He got our vehicle in and organized the service immediately. He was very professional and courteous. Jr. was knowledgeable, customer friendly, and was very interested in a resolution to our concern. I was pleased with the service he provided to me. I also had the opportunity to hear him dialogue with other customers and found him to be equally professional. Please ensure that he is appreciated.

The staff at Land Rover of Annapolis is the best in the business. Ive had my Land Rover serviced here only because of the staff. Michael Kelly my service manager is the best. Mira is a sweetheart. Mira helps expedite the process and truly understands and realizes that our time is very important. I recommend Land Rover of Annapolis to all Jaguar and Land Rover owners.Thank you all.Mark Winters

We had an absolutely exceptional experience! Well worth the drive from Virginia to work with Bill and his team in Annapolis. Courteous, accommodating, and respectful of our time. They treat you like family. 5-Star service in every way!

One of the best car buying experiences ever and by far the finest automobile Ive ever driven

Annapolis Land Rover made our buying experience remarkable and super quick. Harold our salesman was awesome to work with, did an amazing job going over all aspects of the vehicle and was super knowledgeable. Saul got us in and out with all the paperwork ready to go. Both gentlemen treated and talked to both my small kids as if they were part of their family. Highly highly recommend, we will be back!

The friendliest staff I have ever met!! Great experience

Once again, great service experience. JR communicated well and helped us coordinate an easy pick up. Really appreciate the car wash after service!

Great expeirence. My salesperson Harold was awesome.

The entire staff at Land Rover Annapolis is fantastic. Over the years we have purchased close to ten vehicles from Frank Elizondo at this dealership. Frank is an absolutely exceptional salesperson. He always goes the extra mile to take care of us. He is such a pro. We appreciate him very much and will be lifelong customers. We also had the pleasure of meeting the GM, Bill this last go round and thoroughly enjoyed our conversation with him. He is incredibly professional and personable and went out of his way to take the time to thank us for our purchase. Travis, in finance is brilliant and such wiz. He had us all squared away in no time and made the entire process enjoyable with his upbeat personality and professionalism. Saul was also a total gem and made sure our new vehicle was looking fine and all ready for pick up ahead of schedule. We really enjoyed meeting him as well. We highly, highly recommend Land Rover Annapolis.

I visited this solely on consistent good reviews they have received. Once i arrived i was treated wonderfully. The entire sales staff was knowledgeable and helpful. I was able to find a vehicle that met both my budget and my needs. Thank you Kelley and Doug for all your help. I had a great experience!

Awesome experience! Skip and Saul are the consummate professionals. My first Range Rover. Love it! Excellent customer service! Highly recommend Land Rover Annapolis.

Straightforward, seamless process and friendly customer service! Marlon, Travis, and the GM are consummate professionals. They worked diligently to work within my desired budget and found the right vehicle for the right price. My car is the ideal fit for me and it’s nice to work with a reputable team that went above and beyond to make me happy. Highly recommend this dealership!

They have a sales reputation of not being great to deal with over the years. I have experienced it in the past and I feel that still holds true. I do feel professionalism is something they can work on to get all employees to the same level. No customer wants to hear derogatory comments. The ego can also stay at the water cooler vs towards the customers. I expect more from any dealership that wants to play at the luxury level. There are good apples in there so maybe it is luck of the draw. In general, I feel they are either understaffed or are utilizing their time wrong. So one has to question do you buy elsewhere if they are your local dealer or stick to other luxury brands.

A great deal ship with an all star team! They help in every way possible and keep the excitement growing until you drive off in the new car. This is my 3rd purchase and it went great!Sal, Marlon, and Travis went the distance. Thanks so much!

Treated me like royalty and gave me excellent service!!!Second time around, had a suspension issue Mike and the team took good care of me and was able to apply my warranty to my repairs. Outstanding work!

Fantastic experience with Kelley P at LandRover/Jaguar of Annapolis! I’ve been stalking a car like this for months, and it showed up! I called right away and Kelley texted, face timed, and called me on the car to make sure I had ALL my questions answered! Very knowledgeable and super fun to work with! We kept her super late but I walked off with my car the same night!! Would 100% recommend you work with her!

JR is very professional and extremely pleasant. He kept me informed as my service was taking place. He is the reason I come to the Annapolis location. Thank you JR!!!

The appointment was scheduled online. My service advisor was able to see me on time and had me in and out in accordance with the needed maintenance. The service was efficient and professionally handled.

Many unexpected things happened when getting my truck fixed however J Monias was very transparent and kept me informed the entire time. I didn’t have to call for a update as he was all over it

By far the best place to buy a car. They made everything so easy. I was in and out in no time.

Kelley is the absolute BEST! Her and Sol have taken amazing care of me this entire time. Steve in service has been just wonderful! I’ll be buying ever car for the rest of my life from them! They made this easy!

Michael Kelley always provides excellent service advice. The service mechanics provide notes regarding their repairs and I feel confident I understand the work accomplished. Service at this dealership is operating at a very competent level.

Excellent service and JR is a great Service Manager to work with! I really enjoy being able to sign via iPhone, review my service, schedule an appointment, and pay my bill all from the comfort of an iPhone 😊. Simply amazing people with great service! I highly recommend Land Rover Annapolis!

Marked down to 4 of 5 stars due to a reoccurring problem. On my last visit, I complained about the brakes and they replaced the rotors and pads. The brakes remained jerky and brought it up again during my visit this week. Found out the rotors are warped. How do 6 month old rotors warp? My issue is something will have to be done in 6 months on my next visit. Whos responsible for the cost of these new rotors? troublesome.

Bill, Sol and Wilmer where incredible to work with and did everything possible to find me the exact car I wanted.

Really poor service department. Needed to get a potentially dangerous national recall on our Range Rover done and the service department said they arent taking any new appointments for over the next three weeks! I explained the urgency as I was driving from MD to FL next next and she said her manager told her not to book anymore service for the next month. Really?! Super poor management. Either hire more mechanics or give up the dealership.

Salespersons were very friendly and informative. They were not pushy and aggressive, which made for a very comfortable experience. I honestly felt like I was hanging out with friends while buying a car.

If I could give 10 stars I would. Everyone here is so sweet and kind. They actually put the customer first. HIGHLY RECOMMEND!!

As a resident of NC, Skip made buying a car in Maryland very easy. He delivered on his promises...had the vehicle prepared and ready to go! He spent all the time I needed familiarizing me with the vehicles features, but not too long since I had a 4.5 hour journey home. Since inventory was non-existent in NC, and after much internet searching, Land Rover Annapolis had the best selection and the best prices by far! Great experience!

This was one of my best vehicle buying experiences ever. White glove service. I highly recommend Jaguar/Land Rove of Annapolis.

Would give 5 Stars excels for the fact that the extended warranty they sold me was misrepresented. I was told the years and mileage began the day I purchased vehicle and not the I service date.After going home and reading the contract it says it starts on vehicle in service date so instead of thinking I purchased a 6 year warranty I only got 2 years.Called and left message for Business Manager to call me back to discuss.If outcome is favorable for me I will update rating.Other than that the buying experience was great.

Kelley was great to deal with during our vehicle purchase process. She was very informed and knowledgeable about the vehicles she showed us. Would recommend her to anyone looking at purchasing a new or used vehicle.

I worked with Harold who ensured a professional, expedient and seamless process for acquiring my Land Rover (Discovery Sport). The entire team is very friendly and helpful which made what would normally be a stressful situation hassle and worry free.

This dealership should be one of your first stops, if not your very first. Spectacular treatment.

Frank and his team were great! Very informed about the vehicle and helpful throughout the process.

Great experience at this dealership with a wonderful bunch of people who truly make every effort to make sure things run smoothly. Highly recommend this dealership to everyone!

I only chose one star because I could not choose anything less. They canceled my appointment without talking to me. I scheduled an appointment weeks ago. Thursday afternoon the day before my 7:40am Friday appointment I received a voicemail canceling my appointment. I called Steve back just like the voicemail stated multiple times and left 2 voicemails and no return call. I took off from work to get my car fixed and not even a call back. No respect for anyone else but themselves. Landrover needs to really get involved in the customer service or lack of customer service. This is not the first lane rover dealer that treats there customers this way. Penske team is a lot better than this.

Excellent buying experience. Skip made it easy from start to finish. Highly recommend and will definitely purchase from them again in the future!

Very good overall experience. Our salesman Frank did an excellent job. The entire sales staff was excellent. The whole buying experience was fast and friendly. Would definitely buy from this dealership again. And by the way we love our Land Rover Discovery Sport.

Jonathan was great. I was not happy that I left a message for Mike to call me back about something that I needed him to order so it would be available when I brought my truck in for service. Not only did he not call me back he did not write the order up properly and now I have to make a special trip back down. Jonathan took care of it and tried to make things right and I really appreciate that. I purchased an expensive vehicle and I’m paying for my service so a return call wasn’t too much to ask. A two minute conversation would have gone a long way. Anyway, I will only work with Jonathan for future service.

The experience was over all the best new car purchase I have had (and I have had many). Kelley Poole could not have been more helpful and easy to work with. I can without a doubt say that I will use her again in the future. I could not possibly recommend her and the entire staff at Land Rover Annapolis more!

Always excellent customer service and great staff of professionals!

Very good overall experience. Our salesman Herold did an excellent job. The entire sales staff was excellent. The whole buying experience was fast and friendly. I love my Range Rover.

Always a pleasure doing business with Mike Kelley.

I have visited several dealers in the beltway for both sales and service. This is the most consistent in my opinion. I always see the same faces which I like. The other dealers seem to have a revolving door for employees. I also really like the Annapolis area. Definitely worth the drive. Thank you Frank and Doug in sales and Mike in service!

First time being at this dealership and I really like their customer service and honesty when it comes to services that I did not request, but was recommended. I was very pleased with my service advisor JR for taking the time to explain about DPF regeneration that needed to be done since previous dealer missed it at last service. Even was suggested to go back to them, but didn’t want to waste more time at the previous dealer. Keep up the good work!

The salesperson and receptionist were extremely friendly when I walked through the door. Unfortunately, my service person was not. I took my truck in for service. He was Mr. We Cant, May Not, Wont. We may not be able to honor the coupon we sent to your home, We may not be able to provide you with a loaner car, You may not have any services left on your package and the service may be really expensive. He does not reflect the experiences we usually have at your dealership.

The sales experience was awesome! Our salesman, Skip, was fantastic to deal with! If you are in the market for a Range Rover, be sure to give Skip a call!!

We had a great experience here. Harold was very patient and took us through all the options available. He found the perfect fit for our family. The general manager is very friendly and personable too!

Love coming here to get my yearly service done. I was in and out! Service was done with outstanding customer service from beginning to end!

Excellent experience! Kelley was our salesperson & she went above and beyond to find the car of my dreams!! Definitely will be doing business with them again in the future!

The staff here are very professional and friendly. I had a speedy experience with my service and rental car. I definitely recommend this location!

Mike in service is outstanding. Thank you Land Rover of Annapolis.

JR is great, very helpful and experienced. All and all a very positive customer experience!

We had the best experience here with Skip - professional, personable, knowledgeable, thoughtful. There are Land Rover dealerships closer to us, but we will always come back here due to the quality service and great experience we had with Skip.

I’m Loving my car 🚗Frank & Sol were great to deal with.

Mike, the Servcie Specialist was extremely knowledgeable and provided valuable information. Excellent Service!!

I love my new Land Rover Discovery Sport. The service at Land Rover of Annapolis was amazing. I will definitely be sending people there to work with Frank and/or Sol.

Excellent customer service! Highly recommend Skip, an excellent salesperson that went over and beyond for us. Definitely will be recommending to others.

I recently purchased a Range Rover Velar from Jaguar Land Rover Annapolis and my sales person was Kelly Poole. I must say that this was the best car experience I ever had. The customer service was A+ and she addressed all of my needs. Kelly took out extra time to educate me on my vehicle plus she texted me for two days after my purchase just to answer my questions and to make sure I felt comfortable. I am so satisfied with my purchase I told all my friends and family it was a great experience.Thanks Kelly

Another excellent experience at Land Rover Annapolis. Skip Tate was very attentive and provided the highest levels of service.

Sales person was great, the wait time to finalize was very slow. But overall a very good purchase experience. Frank was our salesperson, very good and made us feel valued as a customer.

Outstanding service and value. They care about you and value your time.

Harold Edwards was a pleasure to work with. He was a gentleman throughout the car buying process and made sure all my questions were answered in a timely manner. Highly recommend.

The service department help me with all of my needs and they were very accommodating.

Mike Kelley always makes sure you only get service that is needed and never tries to”upsell” services. Fully explains what is needed and even shows pictures and video of work needed

From the minute we step into the dealership, we were greeted and well received. Skip was very patient with me in looking for the perfect vehicle. When that vehicle could not be located within the inventory in the area and beyond, Skip made it a simple process to create a customized order. Skip kept me up to date with the estimated date. When my vehicle arrived on the lot, Skip sent me pictures and I was thrilled. A few days later, we arrived to finalize the deal and Skip and Travis made the process painless. I recommend Land Rover Annapolis as I truly enjoyed my experience.

Amazing Amazing Amazing staff!!! Kelly, Bill and Travis made made my first Range Rover purchase experience an amazing one. Grateful to have found such a wonderful team. Thank you.

Great Experience and Professional Customer Service. Service was thorough and finished on time. My vehicle recieved a courtesy wash and was well taken care of. Highly recommend.

Took me 2 minutes to check in with Jonathan and 30 seconds to pickup my vehicle when service was complete (I prepaid invoice online). Jonathan was responsive and efficient. I highly recommend.

Frank was OUTSTANDING! So was another gentleman who helped me when Frank was busy. The GM was very reasonable, and the finance guru was very knowledgeable. I highly recommend this dealership!

As a previous Jaguar and Mercedes owner, I expected a certain aloofness when I entered the dealership, my expectations could not have been further from the truth. Our salesman, Skip Tate, was head and shoulders above all others we had previously encountered. Skip was extremely knowledgeable, forthcoming and especially patient with our endless questions concerning the Land Rover/Jaguar lines. My wife and I are extremely pleased with our recent purchase and would highly recommend Jaguar and Land Rover of Annapolis for your future consideration. You wont be disappointed!Rob and Traci Brown

I have a Jaguar F Type that I will only take to Jaguar Land Rover Annapolis for servicing of any type. The service, sales and administrative sales staff are always friendly and accommodating. Everything I ask to have checked out or addressed is immediately done. Nothing unnecessary is recommended or asked of me to be fixed, replaced or repaired. I always have a loaner car ready and waiting for me and it is a very nice type of loaner. Johnathan, my service advisor, is always informative and expeditious with his communication back towards me. My next vehicle will certainly be purchased from Jaguar Land Rover Annapolis. Please keep up the great work. Sales, service and excellent, yet fair, customer service all work conjunctively together that makes a customer come back for repeat service.

Excellent service. Mike Kelley and Jonathan are top notch service advisers who go all out to assist.

Bought 5 cars over the past 10 years and my experience in both Sales and service has always been outstanding. Mike Kelly in Service always goes above and beyond to ensure my needs are addressed in a timely fashion and works to make sure I get the best value for my time and money.Thank you!

Kelly Was excellent, from start to finish gave me good options and was truthful. Range Rover has been my dream car and I was glad to have purchased the velar.

If I could give them a zero or negative rating I would!! My sales rep was great. However the management and Business office showed complete and unacceptable discrimination against who they choose to sell their cars to. Please Do Not support this dealership and Do Not buy a car from them. I spent all afternoon there. Test drove 2 cars. Then made a phone call home about the car I wanted to buy and then started the application process. Meanwhile at the same time another couple decided to test drive the car I wanted with another sales rep. After waiting for over 1 hour for the business office to complete my paper work I was informed that the management decided the other couple would get the car? We over heard the wife say that she was not leaving without the car. So even though my application was in before they even finished their test drive the management chose to let them buy the car instead of me. I requested an explanation from the manager several times and He just repeated that was their decision. No explanation. They refused to give me an answer. I know why. I am a single mother and I had an African American sales representative. I am sure I do not make as much money as the other couple who also had a Caucasian sales rep. My 17 year old daughter got a first hand lesson on complete discrimination. Completely Unacceptable to treat customers this way! Please do not do business with this car dealership!! I absolutely won’t!!

I found a beautiful Jeep Wrangler in their inventory from a used vehicle ad on cargurus.com. Kelley reached out to me via email right away! I offered my cell number to text and she was very responsive. She set up a time for me to come test drive vehicle and made sure the Jeep went through inspection/detailing in a timely manner. At the dealership she answered all my questions and was accommodating during the entire purchasing process. I was able to leave with the vehicle the same day! Super excited to drive it away that day and felt like they appreciated my business/time.

JR provided excellent customer service and I would highly recommend bringing your vehicle to this location.

Land Rover in Annapolis always treats me like family, great customer service ! Mike is the best service advisor ! Ladies at the front desk are awesome !

Everyone was very courteous and helpful.

Everyone was friendly and helpful, the customer service was fantastic

Marlon and Sol are a very professional team.

Tried several times to call to schedule service was in the cue for 20mins. Then switch to someone who switched me to someone else’s voicemail who then never called me back. Second time I tried.

I have been searching for a Range Rover for awhile and keeping my eye on the Velar. After a friend of mine purchased her Sport at Land Rover Annapolis and told me about her fantastic experience with her Salesmen, Frank, I decided to give him a call. Frank searched inventory and found the exact vehicle I have been looking for. It was a great experience and I highly recommend this dealership and Salesmen.

Hospitality was great. My sales rep treated me with the utmost respect and was very knowledgeable.

The salesman, Frank, that we worked with was very quick to respond to our inquiry into a Used Vehicle for sale on their lot. The vehicle was very clean and the price had just been reduced. The sales floor was very clean and offered a comfortable place to wait. The financial guy was quick with our paperwork. I liked the technology of paperless documents and a thumb drive at the end instead of a stack of papers. Overall, a very good experience. We would use this dealership again without question.

Skip Tate and the rest of the professionals at LR Annapolis treated us well and put us in the car we wanted. Great experience, from beginning to end.

From Sales to Finance, this dealership was great! Calvin Boggon was our Sales Representative, very patient and knowledgeable with all our questions. Fiance was great with helping us find the right package for our vehicle.Definitely recommend!

Great service. Mike Kelley is the best service advisor!

Great experience . First time there and had a lengthy conversation with management just to introduce myself after ending my service with Jaguar/Range Rover of Chantilly . Hopefully will continue to have a great relationship

Great experience! Frank was extremely knowledgeable and patient. Would definitely purchase from him again!

From the beginning we started out with Frank .. who was very personable and attentive.. we were finally able to choose what we had been looking for.. will definitely be using their services again.. this is just the beginning..

The service was very courteous prompt and very knowledgable and on time.

BEWARE -Part 2 - This review is after the fact - My sales person was awesome and his review was excellent and five stars. However, i purchased a Range Rover Sport from this dealership three months ago. Please note - do not have any issues - They do not return calls nor satisfy their customers after the purchase. They consistently sends me to a voice mail with no return calls. SO.... You would not expect to purchase a vehicle for 56K and the battery dies in three weeks and car has to be towed. Then to learn two months later that the tires are bad except for one of them; along with the steering shaft. I discovered these issue about the steering shaft from another dealership and vendor after Annapolis claimed to have fix the issue with the steering wheel reported. It may not happen to you but be mindful to let an outside vendor check the vehicle before a month ends. It appears this truck was a trade in and placed on lot to sell without truly checking the vehicle. I am so upset because I had refused to buy from an outside dealership rather than Landrover expecting better service and respect. I am just alerting all to make sure the vehicle is checked out and not have any concerns.. I am in process of speaking with an attorney. SAD I have yet received any calls after numerous attempts and now hearing from other dealerships the complaints of poor service at the Annapolis dealer. So sad...

Mike always takes good care of me and my rover. Even got me a rental so i didnt miss a beat.

We are very pleased with our experience with Kelley. When we couldnt reach a deal at our initial visit, Kelley continued to look at the vehicles and offers available and contacted us when a vehicle with all of the features and sales offers we were looking for became available. We would definitely work with Kelley again the next time we are looking for a vehicle.

Very friendly staff. Will send my friends and family here too!