Jacob in service is THE gold standard for customer service. Courteous, prompt, great sense of humor, professional, initiative, self-starter - I could go on with the accolades but you get the idea. Im not sure if the kind of customer service he offers at Hyundai can be bottled up. I am sure it comes from personal values and awareness of the positive impact that a single individual can have on others. In general, Hyundai has great all around service. I remember when I purchased my Tucson in 2018 from Charles - no pressure or sales pitch of any kind, just great service. Hyundai does sales and service right! Extra props to Jacob though - hes one of a kind awesome!

I have to say that the experience at Hyundai of Annapolis was probably the best weve had....ever! The General Manager Mike was amazing. As soon as I walked in, he greeted me cause he knew his sales staff was busy. He answered all my questions and then found me Paul, one of the nicest salesman you can find. Paul went above and beyond when answering any further questions I may have had. And, they gave us a very respectable amount for our trade-in. Joe, the finance guy wasnt pushy and was fun to deal with. Overall, the whole experience was by far the most painless car purchase weve ever made. This is our 3rd vehicle we bought from Annapolis. They are truly like family. Dont waste your time anywhere else. Be at home with Annapolis Hyundai.

The experience was wonderful, I had to wait for my new car to come in, but everyone kept me informed,our salesman was so patient and had all the paperwork ready!! Got a great deal, happy with my new car❤️

We have leased there twice before and had great experiences. However in our search for a new car we visited several dealerships before returning to Annapolis Hyundai. First of all, the Santa Fe is one of the best vehicles out there. The size, setup, overall look inside and out are phenomenal. But the service is even better. Everyone from the receptionist to the manager are awesome. We were greeted like family every time we entered the building by everyone, including staff members just passing by. Nate and Kevin are very nice, hilarious and very informative. They explained things in a way that was very easy to understand. They also listened and tried to give us what we wanted and needed. If they didnt have an answer, they found out, and got back to us quickly. When we got to Mary we were welcomed again by a friend of the family. She made signing papers quick, easy and most of all interesting. She also worked with us and explained things perfectly. We have great experiences every time we visit Annapolis Hyundai and we will definitely be back. We will also be sharing our experiences everywhere and with everyone.

I had a good experience buying my car, but thats where it stopped. Service dept is horrific. They never answer their phone. They never return messages. Theyve had my car for a week with almost zero communication. If you want a full service dealer that is a pleasure to work with across the board, skip these clowns.

Great teamwork from making my car maintenance aptmt to dropping off my car and having a loaner car coordinated, to the quality workmanship to paying for and picking up my car the same day. Courteous staff. Repeat, satisfied customer will surely return.

I had the most WONDERFUL experience @ Annapolis Hyundai on Saturday!!! I took a chance and called this dealership @ 3 pm after not having a good day at a previous one. Spoke with Shawn Lagundo and he told me AH had the car I was searching for!!! I was there by 3:45 pm for my test drive!!!The facility and staff are awesome!!! Kevin Yi, sales manager, got me a lower deal and Mary Leahy, business manager, closed the deal by getting all the paperwork completed!!! I named my 2022 Tucson Hybrid....Pearl D. Tucson!!!! I 😍 my new car!!! Thanks Shawn, Kevin, & Mary!!!

My purchase at Hyundai Annapolis was exceptional. Great customer service from the salesman to the finance office. I would definitely purchase from here again.

Staffs were very courteous and flexible to my schedule and smooth out-of-state dmv paperwork. Car price was reasonable without haggling. Overall, satisfied.

Excellent service and sales representatives. Annapolis Hyundai has proven to me that they are a premier dealer. They actually care about their customers and treat them well throughout the car buying process.

This was my second time leasing a car at Annapolis Hyundai. Paul went above and beyond to take care of what I needed and made the process as easy as he could. Will definitely recommend Annapolis Hyundai and I will always go back for all of my future car needs.

Very happy with the Team at Annapolis Hyundai. Worked with Mike (GM), Shawn (Sales), and Mary (Operations) and am pleased. They were polite, efficient, and helpful. And, the dealership is working hard to keep Customers safe during these difficult times - that is evident. Love my new Genesis GV80!

I had a really positive experience with Annapolis Hyundai and Rich Carrion (sales). The entire process felt transparent, communicative, and supportive. And importantly, it was all low pressure, including the financing process (with Mary). Rich was great throughout, even through some small hiccups with final detailing. The receptionist, Jessie, was also very friendly. Overall, a great experience and Im happy with my new vehicle.

The service that I got here was amazing! They play no games with vehicle pricing. (Some dealers throw in the advertised pricing all possible rebates to get you in the door. Not these guys.) Charley was my salesperson and was extremely professional. The finance person got me a better rate than my credit union. In summary, I got superb customer service, a good price, and great financing.

Annapolis Hyundai is 100%, hands down the best car dealership ever. I’m convinced. This is my third car from them and I’m just as thrilled as the first time I walked in! Paul assisted me in my last purchase and was just as fabulous as my previous salesman Charles! Paul was so darn personable and knowledgeable too. I couldn’t be happier with my purchase! Annapolis really makes your car buying experience different. I never feel pressured or cornered like I have at other dealerships. There just real people, kind people, who want to help you find the right car fit for YOU. Plus, Jacob in the service department is fricken amazing. Most people dread having to take their car in for service, but he has always made it feel like sooooo much less of a chore. It’s honestly a delight to visit my dealership. Thank you, so much guys!! I love my new 2022 Kona!!!

I was shopping for a lease on a vehicle that was not available in my home state and The Annapolis Hyundai team made the experience a breeze. While shopping around, I experienced all the negative tropes associated with car salespeople....Annapolis Hyundai was the beacon in this sea of old school tactics. They even offered to arrange for transportation from the airport to their dealership! My salesperson Rich gave no nonsense answers, Kevin in finance set me up with all lease numbers broken down exactly as I asked and the GM, Michael prepared all of my paperwork and set me up for a seamless out of state lease (he even recommended a streaming show that we are watching on the regular).The only negative is that they are 400 miles away...I can only imagine that the service team is also top notch and my local dealerships have some big shoes to fill.

Our experience at Annapolis Hyundai was wonderful. They were kind and patient and quick and able to get us exactly what we wanted. We wanted a specific car and our salesperson (Shawn Lagundo) made it happen fast and was transparent about timing, pricing, everything!

Recently purchased a new vehicle from this location and we were overall happy with the experience. They are so much better than other local dealers that are super pushy and try and force you into something you dont want. Everyone is very nice for the most part. They will try and sell you all the extras including a bunch of warranties and overpriced paint protection but I assume that is unavoidable at any dealer. Overall would recommend!

Good experience for an out of state buying. Since EVs arent widely available in my state I was looking to buy in one where they are. They made the process easy with things like financing forms available online to minimize how much I needed to do once I got there.

Just purchased a 2021 Palisade and I cant say enough great things about this dealership. We worked with Charley (sales), Kevin (manager) and Mary (finance). They each made the process fun, quick and easy! They were an outgoing, professional and caring trio and we are 100% satisfied. They really took care of us! Will definitely be returning in the future.

As perfect an experience as I could imagine. I always hated getting my car serviced but I will be going here from now on.

Enjoy the front desk service(especially Jacob)

The service department at Annapolis Hyundai is fantastic. I never have a problem they always fit me in and my car looks great when I get it back. Jacob in particular has always been super helpful.

The perfect car buying scenario. Paul Brookman was my salesman and helped me identify the right car to fit my needs and then got me a deal I couldnt say no to. The entire staff was very helpful and easy-going.

We had a great experience with the people at Annapolis Hyundai. It was a smooth process and there was no pressure. They understood what we were looking for, gave us options, and let us make decisions on our own. Nate was a great salesperson, and I am glad we had the opportunity to work with him.

I purchased a 2021 phev ioniq earlier this year from this dealership.I live in florida and hyundai corporation in its infinite wisdom does not sell the plugin in florida or anywhere in the southeast.The people at annapolis hyundai were unbelievable helpful and facilitated the sale of the car at a very reasonable price, even delivery over 50 miles away at no cost to me.All aspects of the sale were done online, on the phone, remotelyl I never set foot there.My brother drove the car home for me after setting up his son in an apartment(New Job) in the Dulles area.Thanks ever so much for the fantastic product and making it happen!!!Robert Buchholz

I recently purchased my 2021 Hyundai Sonato Hybrid through Annapolis Hyundai and when I tell you the process was very smooth and seamless, that is no exaggeration. From the time I reached out online and received a quick and courteous response from Shawn Lagundo, to the time of signing my paperwork, the entire process from start to finish was nothing short of pleasant. The entire team from Shawn to Kevin Yi and General Manager, Mike Mayfield were all professional and NO PUSHY sales tactics. I will definitely be purchasing my next Hyundai at Annapolis Hyundai without a doubt!

This dealership is the best around!!! We really got an amazing deal and paid way less than the MSRP. Not only that the process was extremely easy. I have two little ones and Mike was able to work with me by getting all the paper work set up before I came in. They also worked on getting me the lowest rate for financing. We ended up getting the Palisades. It is a fantastic SUV with a ton of space and amazing features. I love that it rides like a luxury high end vehicle but didn’t come with the crazy price tag. Overall, this was an amazing experience and I highly recommend them.

My husband and I picked up our new Santa Fe from Annapolis Hyundai. Mike Mayfield, the General Manager, handled our transaction with ease. Mike is one of the best and he is running a first class Hyundai dealership where the customer feels welcomed and is treated with professionalism and class. Thank youMike for making our experience so wonderful. I will definitely be referring my friends and family to your dealership!

SERVICE FOLKS ARE JUST THAT... NICE FOLKS TO DO BUSINESS WITH - ON TIME - ALL THE TIME -

Quick and painless buying experience! Shawn Lagundo was great to work with and finance was low pressure and easy. A good dealer experience.

They are the nicest people. Nate our sales person was so great.recommend him . Mary was so kind.

11/10 Excellent customer service they helped us through every step of the process. Nate was extremely helpful and friendly as well as every employee we encountered and worked with

This was my first time buying a car and it was truly phenomenal. Rich Carrion handled everything so well and make the paperwork and waiting time a walk in the park. I was able to test multiple cars and pick the best one for me. He’s followed up with me multiple times to make sure everything is perfect. I highly recommend this dealership.

This past week, I accompanied one of my good friends on her quest to find a car to lease. Paperwork and business communication are my strong suits, so she wanted me to tag along. After a long search, we ended up at Hyundai of Annapolis. The sales experience went as well as possible, given that my friend was nervous about her budget and about leasing for the first time. The sales rep, Shawn, was patient with her and took lots of time to discuss different vehicles and options. He was as honest and understanding as they come. If I could rate separately for Shawn, hed get a 5 star. In fact, he and his Sales Manager, Kevin, are the only reason this rating gets as high as 3.The low rating here is based majorly on our experience with the Finance representative, Mary. It took us three trips to the dealership yesterday (with four kids in tow for the last two trips) to finally make it into her office. When she came to the waiting room to start the signing process, she was carrying an iPad and was clearly bothered that we wanted to sit down in her office to take the time to read through the contract. As I mentioned previously, this was my friends first ever lease, and she wanted to make sure she wasnt signing her life away. After making into Marys office, there was little/no explanation about the process and she dove right into trying to sell my friend on lease add-ons. When my friend looked to me for advice, Mary asked in a snarky tone if I was her mother (her and I are the same age, and its pretty darn clear that I am not). We were both confused, but tried to move on with the process, politely. Throughout the rest of our time, though, Mary was dismissive of any of our questions and was clearly irritated right up until the very end. The eye-rolls and scoffs were numerous.Just to clarify here, we were not being problematic or asking anything out of the norm for a first time lessee. Our kids sat quietly in the waiting room except for one quick bathroom break, and didnt cause any commotion. It was late, since she kept pushing the appointment back, but it was her choice to take us. Im in customer service management and understand someone having a long day, but this was quite over-the-line. We still arent sure what it was about us that bugged her so greatly.If youre visiting this dealership, its probably best to make your appointments in advance, and request a different finance rep.

My vehicle has been in the shop for over 2 months to replace the transmission. I’ve contacted service several times, I’ve drove up several times to find out the statice of the vehicle. I’ve contacted the manager Mike & he says he’s going walk in the back and call right back. 2 hrs later nothing, I call back & get the answer machine. So the last time I checked with them they were trying to get it in the shop & I’m thinking if it’s been in the shop for over 2 months you’d think it would have a spot instead of being overlooked. Good customer service starts from the top and trickles down, It’s unfortunate it’s not in this case.

What a great experience it was buying a car from Annapolis Hyundai! I know the words buying a car and great experience dont often go together, but this time they did. I had been looking for a car for about 3 weeks when I spoke to Rich about an Elantra. He put together three proposals for me within a day. I ended up not buying the Elantra and went on looking at other cars besides Hyundai. Rich politely asked if there was anything he could do to let him know. The dealership did not hound me with offers and emails. On Friday, I saw a car I liked on their website. I went in on Saturday morning and to my delight Rich happened to be in the office early. He showed me the car and I bought the Sonata that morning. On a Saturday, I would suggest making an appointment to see a car or be prepared to be patient and wait for a salesperson to open up. The financing staff (Mary) was terrific. Options for extended warranties were presented to me, but there was no pressure to upgrade. There was no fear instilled in me if I did not buy an upgraded warranty. Buying local felt good as well.

I had the pleasure of working with Paul. I had already been working with other dealers, but the contrast in professionalism between dealerships was immediately evident and within 2 minutes of my test drive my mind had been made up.Not only did they make the process very simple, but the Palisade I bought is gorgeous compared to others in its class. I thought by choosing a vehicle worthy of towing I would take many steps down in comfort & performance but I was wrong, my new SUV has plenty of pedal and is very pleasing on the eyes!No haggling involved. The very first offer was fair and got even better once I met Finance. There was zero pressure and they matched my pace on moving forward, meeting all of my payment goals and alerting me to additional incentives along the way. I did some research on my pricing afterwards and was able to confirm they gave me a great deal. So happy that I placed my trust in the right people.Thank you, Annapolis Team! We will see you when the wife is ready for her car!

Havent needed to be here in a year for anything due to pandemic most of the year. Happy Jacob is still Assistant Service Manager. I have called him past 2 1/2 years for service appointments. He always makes appointments quickly. Appreciate him. And next level of service techs. Always does good job on cars and needs.

Working with Rich Carrion and Kevin Yi at Hyundai Annapolis was a real pleasure getting my very first Hyundai! Im extremely pleased with my 2022 Hyundai Tucson and look forward to being a long time customer. Thanks!

I scheduled an appointment for a basic servicing on my car, but when I showed up it was not in the books. Rather than turn me away because they seemed like they may be a little short handed, Jacob offered a courtesy car for me to drive so I could do whatever I needed to do until they could get around to my car. I ended up not being able to come back until the next day after work but that was no problem for them! I was so grateful and Jacob and the rest of the service department is always exceptional!

Excellent service. Very friendly. Service was speedy. Highly recommend this dealership. Wished they were closer.

Quick service. Friendly staff. Even borrowed parts from future appointments to make sure I didnt have to make an additional appointment.

My experience with Annapolis Hyundai was incredible. My salesman, Rich Carrion, really cared about my car interests and in my financial options. The process was smooth and pleasant!

I bought another Hyundai... my first Hyundai was an absolute lemon! I am hoping to have a better experience with this one, and for those who want to know why I went back to the well that effed me up, is because I like their warranty and I like the style of the vehicle. So lets pray to the car gods that this time will be the charm.

The highest of recommendations for the Annapolis Hyundai team. Their communication, customer service, and flexibility were outstanding through the entire process in leasing my 2021 Santa Fe. I worked with Jason, Kevin, and Mary who were stellar. I have had 4 vehicles through Hyundai and this experience with Annapolis was the best due to Jason and his customer service. Again, highly recommend and thank you to the team.

Good luck even getting an appointment for service. Called 6-7 different times and no answer after the secretary forwarded my call.I recommend going up the road to Accurate Auto.

Great service from and awesome dealership

Excellent experience. Never been to a dealership this relaxed. Ask for Nate....hell take care of you. Drove 60 miles to purchase my car here and Id do it again.

Courteous and friendly staff. Although I was there for oil change only, they also went ahead and took care of a recall service due for my Hyundai. Highly recommend them.

Friendly professional staff. Always bring my Hyundai here

I highly recommend Annapolis Hyundai. The expertise and customer support are exceptional.

Having had a range of positive and negative car buying experiences over the years I have to say I appreciated they way they operate. If I’m being 100% honest I wish there would have been more room for negotiation but obviously wouldn’t have purchased a vehicle from them (or given them 5 stars) if I wasn’t ok with the final price. Everyone I interacted with was personable and professional and our salesman Charles was very patient and helpful. Finance manager was awesome and surprisingly fun to work with. Highly recommend this dealership across the board.

We traveled over 200 miles to buy this car, and I cant say enough positive things about the experience. Communication was wonderful, and the sales process was transparent. We will definitely be recommending Annapolis Hyundai to our family and friends!

The staff at Annapolis Hyundai was fantastic! I wouldnt hesitate to work with them again! Charles was my primary salesman, but I need to note that D was of great information and assistance as well. The staff went above and beyond taking care of me and my new vehicle with the preparation and extra effort. With the financial aspect of it, Karen was wondering and pleasant. The staffs patience with this process was above and beyond my expectations. Thank you for all of your assistance!

Great Service.... Great cars! Nothing else to say.

Hands-down the BEST car-buying experience Ive ever had! The team were thoughtful, listened to my needs, and respected my time. I love my new Hyundai Palisade and would recommend the team in Annapolis to anyone.

Very polite and attentive. Charley, Mary and David made the process seamless and worthwhile. Thanks.

I cant say enough good things about this dealership. They have been unbelievable to us! Shawn Lagundo is a top notch salesman and anvall around good guy. Their finance folks, Karen & Mary, are great! Kevin, the sales manager, is an upstanding guy who keeps his promise. Their service staff is helpful and polite. Mike is a superb GM and really connects with the buyers. Thank you for another great deal and your professionalism, assistance and non-pestering salesmanship. If we could buy 5 more tomorrow wed be on your lot! Well have to keep spreading the good word about Annapolis Hyundai to everyone we know.

The service was exceptional! I keep mentioning to everyone I know how this has been the best service I’ve ever received through a dealership. Dee and Kevin were a pleasure to work with. We are truly grateful that we stumbled across this location. Thank you!

I felt comfortable with the dealership from the moment I walked in. The salesperson seemed to read my mind. The whole process was pleasant.I was assured that the dealership would assist me regardless of what I needed. I did need them. When my car was 5 days old I nicked the garage backing out of my garage. I walked into the dealership without an appointment. The manager took my car back to the shop and fixed the scrape. The dealership is a top notch team.

Shawn was fantastic in helping me buy my first car! I highly recommend this dealership, and my sales representative Shawn Lagundo, to anyone looking to purchase a new or used car. They have an abundant selection of vehicles and provide top notch customer service.

Had a great experience w Shawn. Easiest dealership Ive ever dealt with. The process was easy, and the finance person didnt try to upsell unnecessary garbage.

Called into service, call was answered by someone in service and answered my questions in a clear concise manner. When I brought my vehicle in they updated me regularly over email, which I prefer over phonecalls. Also, once they knew who worked on my vehicle previously they assigned him again since I was happy with his prior work.

I had a great experience from beginning to end!

Highly recommend Hyundai Annapolis. Sale person Devin Gidwani is awesome & helpful. Mary the finance is awesome. I’m happy with my choice.

The service team is #1. No matter how crushed they are, the focus is always on the person at the counter. They can explain what it’ll take to complete the job, provide rides to and from home, never try to add unnecessary work (unlike a few other service departments I’ve been to), handle any (extended) warranty paperwork, and do it all with a genuine smile. Let me know the last time you looked forward to going to another service department. Perfect repair work, good prices, friendly atmosphere—what’s not to love?

Charley had the car we called about waiting with a full tank of gas to test drive when we arrived! By the time we got back from the test drive the papers were ready. Although I was hesitant, Mary in finance got me a much lower interest rate then I walked in with. We had fun talking while signing papers which is usually such a dreaded event.

Great service as usual from my local Hyundai dealer. scheduled well, waiting area clean, quick service.

After a few stressful dealings with other car dealers across Maryland, I was relieved to find a place that treated me fairly and didnt try to stick me with hidden fees.Trey did a fantastic job both in the dealership and following through after I bought my car. I couldnt have asked for a better sales agent to work with.The finance specialist (Mary) was very helpful and didnt pressure me at all for things I didnt need.Even during quarantine, Amanda was always on the ball sending me temporary and then permanent tags from the MVA.I cant recommend this place more!

My fiancé and I just PCS’d to USNA and were in need of a second vehicle now that we’re settled so we came into Annapolis Hyundai to check out a 2020 Sonata and began the most pleasant car buying experience we’ve ever had. We worked with a great salesman and manager, Chad Dyer and Kevin Yi. Chad immediately listened to what my fiancé was wanting in a car and even helped her come to a decision when she wasn’t quite sure what she wanted. We hopped in a beautiful Limited trim in Quartz White and took it for an extensive test drive where both my fiancé and I got to drive and explore the numerous features in the car (which we ended up buying today). Like a lot of people, I do my research on a car before I test drive it and have had many salesman not know the vehicle they’re selling, or worse, make up specs because they can’t answer my question. Throughout the test drive and both of our visits at the dealership, Chad proved himself to be one of the most knowledgeable salesman I’ve ever dealt with.Chad, Kevin and one of the finance managers, Karen, went above and beyond to get us a vehicle we’re ecstatic to drive, all within our budget and handled our out-of-state registration flawlessly. The team at Annapolis Hyundai has turned us into repeat customers. I can’t recommend them enough! If you’re in need of a vehicle, whether it’s a Hyundai or not, definitely give the dealership a call and ask for Chad. He’ll go above and beyond to make sure you get what you want in a vehicle, especially for the veterans, service members and midshipmen in the area! 🇺🇸

I dont recall ever having such a nice experience buying a car! Everyone at this dealership was/is so nice and my sales person, Shawn, was very kind, understanding, efficient. Mary, who did the remainder of my paperwork, couldnt have been more sweet! I highly recommend this dealership if youre in the market for a new or pre-owned vehicle!!!

Im an existing Annapolis customer who decided to trade-in my 2019 Santa Fe for the 2021 Palisade. Im thrilled with my purchase and the experience with Annapolis Hyundai. I had specific wants / desires with my new vehicle and Paul Brookman, my sales rep came through on all points!

This was one of the best experiences in leasing a new car. No haggling, no lying, no shady dealing. Just quality fast service with a really nice product. Using their website before even going into the dealership gave me the ability to talk monthly payment without being screwed over on add-ons and changes in fees. I got exactly what I needed and Nate provided great customer service as a salesman. He was responsive and didnt pressure me to make any decisions. This was an anxiety free experience! Thank you so much Nate!

Service department is always professional and the ease of scheduling service cant be beat. My car has always been ready on or before the time given. Jacob is the best!!

Absolutely terrible customer service. End of story.

I had such a wonderful buying experience with Paul Brookman. Paul went above and beyond to meet our needs for a contactless appointment and was 100% responsive, not pushy and very professional. He made himself available to answer any and all of our questions within minutes. After purchasing 9 cars in my adult life, I can say that Paul was the #1 salesman Ive ever worked with. Thank you, Paul!

This is my 2nd Elantra. 40mpg road, LOTS of room, easy to maintain.I love my car and the dealership.

Purchased a used Genesis from the dealership, and feel the dealership was fair and straightforward. The purchase process was stress free and the sales staff accommodating as I was in from out of town and they made things happen quickly. I would not hesitate to recommend this dealership.

I cannot rate my experience high enough. I was in the market for a Palisade and started working with Kevin. Kevin worked diligently to look for exactly what I wanted and even ordered my exact car while continuing to look for what I wanted. When they received new inventory that might be what I was looking for, Kevin notified me right away. When one in particular came in while Kevin was going to be out, he seamlessly transitioned me to working with Shawn who let me see a few different options to be sure that the one I wanted was in fact the one. He took care of everything for my sale as if I had been working with him all along, no lag or confusion between he, Kevin, and I. Mary was also very great to work with closing everything out. The staff and Annapolis Hyundai are so friendly, have such attention to detail, and are not pushy what so ever. Highly recommend!

Very friendly and knowledgeable people. Just looking today but when I am ready I will purchase from them.

Great car buying experience. Charles was excellent giving us the space we needed to explore and shop while at the same time providing support and go-to information. Well be back!

Great experience at the dealership, staff was very friendly and courteous. This was the 3rd vehicle that we have purchased from the dealership and highly recommend.

Its always a great experience, both Service and Sales. I refer them to anyone looking for a car. They are fair and look out for you!

Nate was so patient and really helped me alot.Mary was very nice and did all she could to make sure I was satisfied. Theyre a great team and worked really well to help me. I am very satisfied with my purchase.

I am impressed by the level of customer service that I receive each and every time I bring my car in. The staff is extremely friendly and they take really good care of my Genesis Coupe.

Everything from check-in to check-out was very smooth. Expected time of finish was precise. Service to car was excellent as usual. Generally I wait, but decided to come back when finished. Always feel like service was done correctly.

I bought a CPO 2016 Genesis Ultimate, and the sales process was smooth. Though CPO gives some peace of mind, Take CPO with a grain of salt...1) Car battery died in 2 weeks for no apparent reason, had to call Roadside to jump start.2) Car driver seat clicks (slides a bit) when taking turns. Dealer said bring the car to check it out, but its a 1.5 hour drive. I am going to get this fixed on next oil change/service.3) GPS maps are outdated and not updated to the latest version, I need to pay $$$ to download the latest maps.4) Wheel guards are broken/cracked. Instead of replacing them, they were just screwed haphazardly to the body.5) First car wash revealed several scratches in the paint. Looks like dealer buffed up a little to hide it.6) Plastic door/cover that protects the jump start positive terminal is missing.7) None of the wheels had valve caps/dust caps.Car is great so far, but pay attention to minor details and dont get blindsided by CPO.

My husband and I brought a Kona a few weeks ago. Dee was our salesman. The service we received was excellent and smooth! I love my car! Everything was well explained and just excellent! Thank you Dee great guy!

I am used to the chaos of other service centers so Annapolis Hyundai was a pleasant surprise. The Sonata is my first Hyundai so I was not sure what to expect. Jena and the other staff I interacted with in Parts and Service were professional and courteous. I give the visit a solid 5 stars.

This particular dealership did an outstanding job of not only communicating with me but doing 95% of it through email or text. I was interested in the 2020 Santa Fe SEL with a power liftgate, and I told them exactly what I wanted my monthly payments to be at. I asked if they could give me a out the door price with some different scenarios of down payments. They did without question!!, Unlike the other dealerships, they all wanted me to call and they wouldnt give me an out-the-door price. I gave the majority of my information, took a picture of my insurance card, my DD-214 to prove that I was a veteran and a picture of my drivers license and emailed it to him and then I called and briefly just to give them my social security number and get a couple more details . Then I just went in the next day sign the paperwork and got my car. that was the easiest Ive ever bought a vehicle. I wish more dealerships would give out the door prices be thoughtful and truthful with a their potential customers. Overwhelming I would definitely buy from Annapolis Hyundai again and all was done with my sales rep Trey Wilson was outstanding.

Best and easiest car buying experience ever. The service and attention to detail is un-paralleled. My sales experience with Shawn was outstanding, very personable, knowledgeable about the car, and did not provide any pressure sales techniques. He was responsive to any questions that I had and was available whenever I contacted him. The rest of the transaction was painless from negotiating the price, to closing out the sale with Mary of finance, and meeting Mike, the GM, was a great close-out meeting. He has owned and managed Volvos and provided me with good insight in the operation of the vehicle and tips-n-tricks to speed up the learning curve.

If youre looking to buy a new car, stop by and see Dee. Im a first time car buyer and he made the whole process painless, overall Im very satisfied with my purchase.Jacob in service is also a great guy & he got me all taken care of, all questions answered, couldnt be happier.

Nate and the Team are the best .They made car buying so easy and very Professional thanks again

Great service! Looking for a car,,ask for Rich!

Our 4th Hyundai purchased from Annapolis! We drive from Hagerstown 2 hours away because we get such great pricing and service from Shawn Lagunda and the Annapolis Hyundai family. We have had 8 Hyundais and all have gotten over 225K miles with few problems. ..Thanks Again!!

I had an excellent experience at Annapolis Hyundai with salesperson Deven (Dee) Gidwani. He was professional, knowledgeable, patient, and very nice. I personally hate aggressive sales tactics, so often part of the car-buying experience -- but Dee was the exact opposite, he made my time there stress-free and enjoyable. If youre looking for a new Hyundai, go to Annapolis Hyundai, and ask for Dee!

Everyone makes you feel welcome as soon as you walk in the door

I love the staff at this Hyundai. They are always friendly (both over the phone and in person) and are very accommodating. The only thing that could make it better would be always getting a car wash and/or vacuum the interior.

Have had my Car now for going on 10 days, failed to answer the phone apparently only Kristy works there to pick up the phones. ridiculous very upset