It was easy to set up the service appointment and the check in process was quick. We used the loaner service and we appreciated the convenience. The service was completed in a timely manner and the service manager was very helpful. The cost was competitive with other dealers in the area. The service area and waiting room are in serious need of updating (cramped and dark). I would think that a dealership that sells prestigious vehicles (Cadillac and Volkswagen) would have a more appropriate service area. There were several vehicles in the parking area and it was difficult getting in and out of the service area.

RANDY in the parts department was a regular guy doing his job without attitude that is the norm at discount stores and other dealerships. He was able to convince me to use their service department and I am a trained mechanic! I dropped to 4 stars because I tried to buy an xt4 on 2019 and the sales guy was pushing a demo with 9k miles suggesting we pay an extra 10k to repaint it if color was an issue.

They were wonderful! I am taking a road trip with my mom who is 95. She was due for a service ( it is her car, she still drives ) and they fit me in and worked very hard to accommodate me.They completed all the work on a very timely basis.I HIGHLY RECOMMEND FITZGERALD MAZDA!!!

A great, quick & easy experience. The staff is SO kind and made sure I left happy. I love my purchase here and the time I spent doing so. This Fitz location will definitely be my first suggestion to friends and family. Special thanks to Conrad who helped me out!

Conrad was fantastic. Very knowledgeable, very attention to detail and made us feel like family. I would recommend everyone to Fitzgerald Cadillac because the “trio” Conrad, AJ, and Louis made the process very easy…..

The service my Cadillac recived was great and solved the issue i had. And the service representative Brittany was very knowledgeable and answered all my concerns it was a pleasure getting my Cadillac serviced .Thank You Brittany.

The staff was very helpful; one person told me where to drive for my maintenance service; another assistant showed me where to speak with someone regarding my appointment; the next associate with whom I spoke regarding my service was polite and helpful; the very fact that I was able to have some cosmetic work done that same day on the interior of the car was a definite plus; when I made my payment at the window the assistant took some extra time to look at some mail I had been receiving from various sources and she told me it was all junk mail and to just disregard it. I was grateful that she looked at it because I didn’t know if it was really from VW or not.Several years ago I bought a Jetta from this dealership. My salesperson was very helpful and also I always had a pleasant experience when I would take it in for maintenance there— part of the reason I returned.Heck; even the loan officer was great. He was quite charming from the day I had bought the Jetta to the day it was paid off.Thank you, Annapolis Fitzgerald, for your awesome customer service. I will continue to be one of your customers.

Brittany in Service and Tonia in sales are great - thats why we keep coming back!! The whole team is on the ball!

We have actually only dealt with the Volkswagen service and parts areas to date. But, the service writers and mechanics that we have had interactions with have been top notch from day one. Helpful, professional, and understanding at all times. Same goes for the parts department. Would definitely refer to everyone.

Get me right erytime..really good place!..people are awesome.

One of the best car purchase experiences Ive had in almost 50 years of buying cars. From my initial contact with the dealerships receptionist through the finance office, it was completely positive and about as enjoyable as it could have been. The salesman, Conrad Bergman, was stellar. He knows his product. He never applied any pressure on me to buy the car after the test drive; just call him if I decide I want to purchase it. I did; I bought the car over the phone with him the next day and he had everything possible prepared for me when I came in to pick up the car a week later. In and out of finance in less than 1/2 hour. The salesman was patient and spent the time necessary to make sure I completely understood the cars features and technology.

Fitz cadillac of annapolis is by far the best dealership i ever had to deal with they are very friendly,effecfient and the work is always excellent, the service,sales,parts all do an excellent job this place is a first class operation

Great service with Mr. Green! We love our new atlas.

Needed to have the transmission in my CTS serviced. Needed to find the closest Cadillac dealership to me since Capital Cadillac closed. Sport Cadillac was the closest. Called them for 2 days and could NEVER get through to the service department. What if my car was already there and I was calling for information? I would have been very upset.Called Fitzgerald Cadillac in Annapolis and their service department picked up on the second ring! Made an appointment for the next day and when I arrived everything was set up including the rental. All they required were my keys and signature. Brittany was so helpful. I was in and out of there in just a few minutes. Brittany and the service staff gave me regular updates on the status of my repairs. And when I arrived to pick up Black Beauty, they had given her a bath. Cool Beans!!

Amazing experience buying my new VW Atlas! Emailed Anthony Johnson what I wanted and price range during the day, drove 2 hours that evening to see 2 cars waiting for me up front, took a test drive, made a decision, and out in 90 minutes. Excellent selection, great prices, and amazing customer service.

Took my 2011 Mitsubishi Lancer and for a open recall repair ask them to check the exhaust donut in the front which was under warranty was a vice that it was a $1500 fix and then found out it was only a $150 fixed at another shop

I must say I received the BEST customer service here. Very efficient. Brittany was the associate assigned to me. She was extremely friendly and checked me in expeditiously and put me in a loaner. The young woman that checks you out was also efficient. Within 20 minutes I was pulling off in a loaner. Brittany kept me informed and even went above and beyond to get my cue screen fixed at a reasonable price. The work was so swift my car was ready for pick up in a little over 24 hrs. I am very pleased with my experience and the work done. This is one of the best dealership service experiences I have ever had. Please continue to provide this level of service.

Buying a car should always be this easy...Salesperson (John) was awesome...

My husband went to this dealership to have a key fob replaced and programmed to his car. The service Dept. programmed the key and after we drove the car home the horn blew all night and the door hatch would not open. We had the car towed a second time only to be told the repairs would cost $2000.00. Can anyone tell me why my car that was in good shape no problems only to go in the dealership for a key fob replacement be destroyed by a place that was supposed to give service.

Getting my 13 year old Escalade repaired here was in my mind the best I could do to prolong the life of my beloved truck. I went there because I had a total break failure. My baby had to be towed to the service department. The next day, I called the service desk. I had many questions once they told me that it would cost upwards of $3200 to $3500 to fix. I was at a crossroad; should I give up on this truck or keep it till it no longer runs. I asked the service rep her thought on the matter and whether or not she thought there was still some time left to enjoy this truck. I thought an expert opinion would help in this big decision. She was not helpful. I told her that I wanted to be sure if I got this work done the truck would be road worthy and I didnt want to worry about another breakdown. I told her I needed the engine checked, a tune up done and any other things they needed to do to insure the truck would run properly. She asked me If the check engine light had come on. I said no.Six days later. I got dropped off to pick up the truck. Signed the $3800 bill. I got in the truck, start the engine. First thing I read on the dash Service Tire Monitor. Really? $3800 doesnt include checking your work? Im sorry, to me Tire Monitor, Tires and Breaks are in the same family.Not sure how good a job was done on the breaks but the truck do stop and go. The mechanic I called to explain this to me, when I saw the dash, had a quick check done. asking who worked on the truck? Just on his quick check other problems were found, for example one of the headlights was malfunctioning. He asked if I could leave it? My ride was gone. I told him I will call and reschedule.I know my alignment is off because the truck tends to go to the left on a straight road. No tune up was done, no checks of anything. No one mentioned any problems were found.When I called to schedule the new appointment the same lady answered. After a frustrating conversation, I told her thank you. I dont need to pay you to frustrate me, I will spend my money elsewhere.In retrospect, I could of asked to speak to someone who was knowledgeable, a mechanic. I thought I was. Maybe, she should of had me speak to someone who knew about cars or truck. Oh well!

Great service by Britney!

Since I moved to Edgewater in 1996 I have been using the services of Fitzgerald of Annapolis..... Do I really have to say more ??

Very friendly and very professionall

Anthony Johnson, our sales consultant, provided a phenomenal experience and made the process quick and easy to buy a CPO.

Great place good service and good sales people

Friendly staff and all around pretty good time. The whole buying experience lasted around 3 hours over 2 days. 👌

Very good service while turning in my lease.

So coming from the Harrisburg PA area and speaking with Tonia Falls was an absolute pleasure. Easy peasy as she puts it and it was. This group stands behind there product 100% and cant thank them enough. You will not be disappointed buying from Tonia or the group.

Fast, friendly & professional team. My truck looked like it came off the showroom floor after my service visit. Thank you Brittany, Leonard and Matt.

Knowledgeable staff. Friendly service. Just stopped in to pick up a part though. Looked like they might be a little short staffed or I would have given five stars. Had to wait quite a few minutes for the only available parts desk worker. But he was a good guy. Knew what he was doing once I was the focus of his attention. Location sucks if youre not familiar with Annapolis.

I just want to take the time to let everyone know that this dealership is amazing. Fitzgerald exceeded my expectations in so many ways... I was starting a new job and super stressed and they helped me picked out the perfect vehicle and I got the deal done in a timely manner so I wasnt left without a car for my new job. They were so patient and provided me with excellent customer service and went above and beyond to make sure that my experience was a amazing one. I also want to say that the finance manager Louis worked extremely hard to get my deal wrapped up quick and give me the best possible rate. Thank you for your wonderful experience and being patient with me and working so hard to make everything right and leave me with a beautiful reliable vehicle.

I have purchased a few vehicles here and used the service department. Both the sales and service were top notch. The sales side was always incredibly nice and quite fast at getting me out the door with my new car. The service guys are fantastic as well. Great honest work from all the mechanics there

Since becoming a customer of Fitzgerald Cadillac in Annapolis, Ive had positive experiences each time theyve serviced my vehicle. Its a great facility that is clean and efficiently run. Whether I drop my car off and use the rental car service or stay on premise to wait, I always feel like the staff respects my time. They inform me quickly of what is needed to proceed and they keep me informed of any developments in a timely manner. The service department has me thinking that I would not mind purchasing my next Cadillac from Fitzgerald. Fitzgerald Cadillac has served me and other family members well.

See the service manager when you need a Cadillac loaner vehicle, it seems we are not entitled to one through Next Car.Also, when you order a part, call them to make sure the part arrived.I like the fact they clean my vehicle when i pick it up.

Salesperson (Ms. Falls) was friendly, helpful, informative & customer service oriented.

I was very happy with my experience at Fitzgerald Cadillac Annapolis . This is the third Cadillac I’ve owned and so far, so good, with this one. I was particularly impressed with Ryan, their tech guy, who was great, explaining all of the features of the car. He even took a road test with me and showing me how to use the features. Great dealership

GREAT customer service. This time better then ever. Finished in length of time predicted. In fact fifteen minutes early. Car freshly cleaned. Service provider gave me a lot of good information on my Cadillac and what it has and doesnt. This is my second Cadillac and because he was so forthcoming with information I learned a lot I did not know. Thank him very much. He was excellent.

Great dealership! Everyone works as a team and makes the consumer feel at ease. Very honest and friendly. Very pleased with the work I had done on my Cadillac and time .

I had the best experience here! Everyone was so helpful, and worked their hardest to make my dream of buying a new car possible. I would highly recommend this dealership, and plan on coming here from now on!

Make an appt and show up on time and you will be served quickly and efficiently. They explained in detail everything that was being done to my car and answered all my questions. They even went beyond and fulfilled a request. I highly recommend Fitzgerald Annapolis to service your vehicle. Thanks guys and gals.

Everyone was very nice and helpful.. Didnt have to wait long.. Best experience I had on a long time..

Great service and knowledge! Even a follow up after installation to ensure everything working great. Definitely recommend and will use again.

Easy and painless process of buying my first car. Bret kindly assisted me over email and phone so that the 2 hour drive up there was totally worth it. Got a great deal and the perfect car! I will definitely be recommending Fitzgerald Annapolis to friends & family!

Dealing with Fitzgerald has been the most pleasant, easy car buying experience I have ever had. My salesman Conrad was great to deal with in and out in less than 2 hours with my test drive. Luis in finance quick & efficient. Service department was first class. I will deal with this dealership for all my car purchases from now on. Also will send my family and friends to them.

Ive been looking at new trucks for over a year. Stopped in Fitzgerald last weekend just to window shop. Was approached by Sales within minutes. Did not feel pressured. Did not try to BS me. Listened to what I was looking for. Was very helpful and I did not feel rushed. Told them I was not there to buy but told them to make me want to buy the truck today. Came at me with super offer I could not turn down. Got me in the truck with nothing down and worked financing to where I was happy. Awsome sales team and dealership!

Definitely a great place to get My Car service. Everyone is just so friendly and nice there. Very nice and clean waiting rooms.

So friendly & not pressuring! They genuinely want you to be happy with the car you want! Best experience hands down!!! Great dealership

Great customer service and great communication! If youre in Annapolis or surrounded areas then this is your shop to go to!

Bought my 2nd car from them today! I have been to three other dealerships before this but no one could match Fitzgerald Cadillac online price. The process was quick and easy. I would highly recommend them!

Conrad and Luis made buying my used 2016 Nissan quick and easy! The service was great - I was able to take my new tags with me the same day and we were given a discount because my family has purchased several cars here. I’d highly recommend buying from this location.

I had a much better experience the first time I went here to get a car 10 years ago. I walked around the lot for a while before being helped, but admit I never went in and asked for anyone to come out and assist me. I also have to admit I was surprised at the current price of the used and new models. Luxury prices for nice vehicles but somewhat out of touch with reality when buyers expect certain amenities without paying for them. They did not still have my file so weren’t able to even see I was a previous owner.

Came in to buy a used Audi. Had a beetle trade. Everyone ( even during this Corona thing) were extremely helpful and kind. It was like being around friends instead of cars sales. They made everything very easy and was such a pleasant experience. I have had 5 VWs and this Dealership was the best I have ever used. If you are in the market for a new car VW or otherwise I would definitely check out Fitzgerald VW.

So the light in my car came on saying “Airbag System Service Required” and wouldn’t turn the passenger airbag on when someone would sit in the seat. I took my car to Fitzgerald Auto Mall in Annapolis to be serviced since JBA no longer services Mitsubishi warranties. Okay, all was well for the first little bit. Then the technician continuously asks me if I spilled anything on my seats because my airbag sensors wouldn’t work if so. No, nothing was spilled. He then asked me the same about my floor mats, which the answer was again no, besides the normal walking in the rain or snow and shoes being wet while making my way to my car. So comes back and say the code pops up when we check the diagnostics but it could have just been a saved code. So I asked if the code was there that means there’s a problem with that area, correct? Okay, “Well Miss, I cleared the code and will test drive it to make sure it doesn’t come up again”. Which threw me for a loop so I told him clearing the code obviously takes the indicator away but not the actual problem. The technician said it will make sure the indicator doesn’t pop up again. He then said my car was fine and the problem was done because the code was cleared, BUT, before leaving he stated “If you were to get into an accident, your passenger airbag just may not deploy”. Long story short, I will be calling the manufacturer tomorrow along with whomever else I need to call as well since my life and my children along with anyone else in my car lives do not matter. They looked at my car for about 3.5 hours just to clear the code and tell me my passenger air bag just might not deploy. If you could avoid this place by all means PLEASE DO!!!

Excellent customer service! The service representatives are polite and professional. It is easy to schedule an appointment and they dont nickel and dime you on repairs. Thank you VW Service Center!

Extremely impressed with how professional the Service Manager Matt was with helping me sorting out one of those challenging diagnostics that occurred on my GTI,He was extremely patient and went above and beyond for me.I absolutely recommend him and his team. Dave, the assistant service manager was great to deal with as well.Thank you guys!

I had a fantastic experience at Fitzgerald Cadillac Annapolis . The service that They provided was incredible and was the best customer service you could expect to receive. I would highly recommend wouldn’t take my suv any other place to be serviced!

The mechanics are top notch and were extremely helpful throughout my experience. I live an hour away and still choose Fitzgerald Annapolis as my primary auto care shop.

My ATS has had same issue and has been towed 3 times in last 5 weeks. Everytime I pick it up its a matter of days when it has same issue. It was towed on Sunday and I have left several messages, but no one ever calls back. It seems as though their customer service is good as long as you are having regular maintenance but the minute they cant fix your car that is sill under warranty, they dont call you back or work with you.

Went in with already knowing what I wanted to look at. Spoke with Brett Grant and he had the car pulled up and ready for when I got there. He made everything an easy and pain free process. Will definitely go back when I need another vehicle

Chris got me a great deal! No heavy pressure. He worked hard to get me a deal that was right for my family. He suggested cars under my budget to test drive which I had not considered. Not the typical car dealership

If I could give Fitzgerald Volkswagen 10 stars, I would. Early in my car-buying process I went back to a dealership I had purchased several cars from and had an incredibly ridiculous experience. I was discouraged and considering switching car brands. A friend mentioned Fitzgerald so I decided to stop in this week to check out their inventory and make my determination of whether or not I would adjust my brand loyalty. Going to their Annapolis location was one of the best decisions Ive made in quite some time. My experience was day and night to my previous dealership. From the moment I walked through their doors I was put at ease, no forceful selling tactics or smarmy salespeople. Simply honest folks who want to get you in the vehicle that is right for you. Tania Falls was my salesperson, she was A+. I cannot say enough good about her, she handled my negativity regarding my previous experience like a champ. Aj Tucker, sales manager, exceeded my expectations and really helped guide me to payments that fit my budget. Both of these individuals are quite the dream team for selling vehicles. They each made what could have been a stressful situation much more calm and relaxed. Even financing with Luis was a fun experience, I cannot believe Im even typing that but their entire team was simply wonderful! If you want to feel comfortable purchasing a vehicle head over to Fitzgerald, they will surely take care of you from beginning to end!

My car was fixed promptly and I was kept informed every step of the way. They have a great team at Fitzgerald and I will always be a customer.

I purchased my car from Fitzgerald and a $35 coupon is given to me every 3 months for service. My oil change costs me about $7. That is an awesome deal and saves me tons on part of the maintenance of my car. They also do a free check up on the car. It is difficult to get an appointment and when I do call they literally try to talk me out of bringing my car in at all. Once there,the guys that check you in do not make you feel welcome at all. If I did not get the coupon, I would not bother. Since they make it clear they do not want my business, I take my car elsewhere for anything else it needs.

Purchased my 2nd car from Fitzgerald. Wonderful service from Conrad.

Fitzgerald Cadillac annpolise not only has an incredible selection in their inventory, but their staff is also incredibly knowledgeable of their products, very friendly and professional, and helpful rather than forceful when making the decision to buy a new vehicle I will definitely be back in the future!

I always have such great experiences at Fitzgerald Dealerships! John Green was great!! He was so helpful and answered all of my questions. Everyone at Fitzgerald Volkswagen was so helpful and welcoming. I love my new car and buying it was such an easy and stress-free experience! Thanks Fitzgerald!!

Great experience!  I just picked up a  2015 Jetta 1.8T Sport and wanted to share my experience. This was the first car I have bought from Fitz and it was wonderful, nearly the entire deal was completed by email and text. When I arrived at the dealership I was driving in my new car in less then an hour. John and Luis were amazing and made me feel like I was an old friend. If you are looking to purchase a new vehicle please make Fitz your first choice I assure you wont be dissatisfied. Thank you John Green and Luis great job.

I had an excellent experience with Fitzgerald Cadillac annpolise from the time I walked in the door until the time I left with the vehicle iv been searching for,5 stars in my book

I took my CTs here for new brakes I was really happy with the wait time and friendly staff will be back again for any future services.

Getting my vehicle serviced was easy using their online scheduling app. When I arrived the Service personnel were friendly and able to understand my concerns. I was able to use their shuttle to get home which made it easy for us. Excellent job.

I have always had a great experience from everyone at Fitzgerald. I have bought 3 cars from there and had all my services done. Never disappointed!

If you go here walk straight to the desk and ask for Breton! Hes not only a fun guy to work with, hes extremely knowledgeable, not overly aggressive or pushy, doesnt lie or beat around the bush, and spelled everything, cost wise, out for us on paper. He even helped me with my one year old and his carseat when I went for a test drive! Im no chump when it comes to buy cars and he never once tried to pull one over on me. He was overall a joy to work with and Ill be signing for my dream car once they get mine in. They didnt have my exact one I wanted on the lot so he found one for me! You never have to settle for less than what you want at Fitzgeralds!

Excellent staff, always willing to help get you the best deal sales or service

The sales process was easy and very fair. These folks are professional and not like the ones I bought from before. This was an enjoyable experience and I am extremely enjoyed it. I used to hate the way dealers did it before. I would highly recommend Fitzgerald for your next car.

This is my second experience buying a car at Fitz in Annapolis, Maryland. Breton was excellent - answering almost everything via email and a few calls just to make sure I had all the information I needed.Paperwork went smoothly, again. Car was prepped and ready fast.

Ill preface by saying that I ended up going a different direction however my experience with Bret at Fitzgerald VW exceeded my expectations. He was very helpful in trying to track down the car I wanted at the price I needed and was not pushy like many other dealers in the area. I would not hesitate at all to recommended Bret or Fitzgerald to anyone!

I flew in from Michigan to purchase an SRX. Anthony was super helpful and made me confident that I was getting what I wanted. Everyone here was very professional, honest, and friendly. This was probably the best experience I have ever had at a dealership!

Couldn’t be happier with the overall experience I have every time my car is in the service department. Very professional and problems are taken care of in a timely manner.

Love this dealership! Super fast, honest and less money for maintenance than the smaller, independent guys. Highly appreciated and recommended!

I absolutely can not say enough good things about Fitzgerald Cadillac in Annapolis!! I took my Cadillac Escalade in for a noise in the front that i had another shop look at and could not figure out what it was !! I was so happy with the service ryan quickly figured the noise out best thing it was done the same day !!!! Thank you !!! You have a forever customer!!

Tania Falls was great! She explained everything we needed to know, what was available, the pricing, everything. My wife and I felt great about our purchase. Tania was all around awesome (personable, knowledgeable, did not make us feel pressured on making a purchase), and, she was very helpful. Fitzgerald Auto Mall, thanks to Tania and most of the other friendly staff (e.g. mechanics, Finance officer, etc), was a great experience!

This is the second car that I pirchased from Fitzgerald Cadillac. Easy to negotiate; mostly done by text message after an initial call. Arranged a time to pick up the car, signed the paperwork, and was out the door in about 30 minutes. Based on my first car, the service associates are great and the service is also. They service all GM cars. Why go anywhere else?

SERVICE DEPARTMENT REVIEW: Eleven years ago my wife and I were considering buying a previously owned 2005 SRX, from another Cadillac dealership, for her to drive. After introducing myself to Don the Service Director, he said bring the vehicle in and he will have the Shop Foreman Robbie inspect it and tell us whether he would have his wife own the SRX. After his inspection and review of the printed service records from the selling Cadillac dealership, Robbie informed Don and myself, YES this SRX is in excellent condition. The attention to detail, knowledge and polite consideration from the entire staff is 5 Stars! Over the years I have been introduced to Matt, who is now the Service Manger, Brittany and the Cadillac Service Technician Tom, who provides excellent customer service! We have even take our non GM cars here for service! Fitzgerald also offers Next Car in house rental car program that makes vehicle service so much more convenient.Thank you to everyone for taking care of our Family for so many years!Kevin and GigiWest River, MD

This was the second time we purchased a vehicle from Bret at Fitzgerald in Annapolis. We very much appreciate the down to earth approach he employs when discussing purchase options based on our desires. We feel absolutely no pressure to purchase any vehicle. Bret goes out of his way to show us the options that we are interested in and he works the numbers to help us achieve our goal. We are very pleased with the way we are treated and look forward to purchasing future vehicles through Bret as well.

Scheduled to have an oil change and tire rotation on a Saturday. I was not going to be able to pick the car up until after service and sales closed. After speaking to service AND the cashier, I paid for the work over the phone with a credit card and both service and sales assured me they could lock the keys and receipt in the car. Of course, I went to pick up my car and the keys and receipt for were not inside. Also, car was not washed, which is usually done at the last Cadillac dealership I went to in Hunt Valley.They did agree to mail me the keys and receipt.Cant expect people to pay premium dollar for mediocre service.UPDATE - Matt - I appreciate your response. However, I find it hard to believe that no one knew to lock the keys in the car because I was specifically transferred to the cashier to pay for the service over the phone so they COULD lock the keys in the car. I did receive the keys in the mail. Thank you for that.

I’ve been a customer for over 16 years. 1 Star is very generous.This service center is among the worst you can get for several reasons.1. Sexist - They treat women with much less respect than men - my wife is constantly treated disrespectfully whenever she visits. She dreads even a simple oil change now because it’s a huge hassle.The service writers will try to suggest incorrect solutions unrelated to a problem but thankfully my wife is very car savvy so they don’t get far with that nonsense. So if you’re a woman, be on your game and stand up for yourself, they will try to run over you.2. Horrible customer service - I paid for a rental car service so that, whenever they take longer than an hour i can be on my way and about my day. It’s like fighting a lion to get them to honor this feature that in PAID for when purchasing my vehicle.3. Constant miscommunication - I recently called to schedule an oil change. I was told to come in at 8. When I got there at 8 i was told that they had not put me on the schedule as they said but might be able to get to it by the end of day. Oh, and i would have to leave my car with them but they weren’t going to provide a rental car (even though their policy is to do so). So apparently I’m supposed to sit around all day??? This is bad customer service.If you can, go somewhere else or hell, do It yourself!

We rarely rate any service, however Joe Frantum at Fitzgerald Mazda in Annapolis provided such amazing customer service we had to take a moment to comment. We got a great price on our new Mazda and the experience was excellent.We were of course, looking for the best price. After speaking to Joe we realized other dealers were merely trying to get us on site so they could work us over. We ended up with the best price in a low pressure environment.We highly recommend Joe and the FITZ WAY!!!

Came in for a part for my GMC Sierra brian in parts was awsome orderd my part really nice guy I was lucky the part came in the next day ! Great parts department would definitely recommend!!

I purchased my first car here. Shawn was awesome and made the whole car buying experience stress free. He was patient and explained everything thoroughly. He never pushed me one way or they other. He offered all of the facts and let me make my decision. I highly recommend this dealership.

Best VW and Cadillac dealer in the DC Metropolitan area! They work with you very well, and there Service Department is top notch.

I recently purchased a 2013 ATS. My first Cadillac. The salesman went over everything with me from start to finish. Great customer service!!! The staff were professional and the process was quick with no hassle. They offer bottom line prizes which I love. I would surely recommend anyone to Fitzgerald!

This was my second purchase from Fitzgerald Automall on West street and it was a great experience. They helped me find what I was looking for without any pressure. The knowledge and professionalism couldnt be beat! I had many questions and their patience was never ending. They explained the car inside and out. What made the experience even better was they didnt play those car dealer games. It was fabulous dealing with them. I highly recommend this dealership to everyone! I will be a customer of theirs for life!

I purchased my second car from Fitzgerald Auto Mall on West Street today. I returned because I had an excellent experience the first time around and it was repeated again today. No pressure, no hassle, no problems, just top notch service, and professional, experienced sales people like Joe Frantum. Thank you again Joe!I trust your advice and Im grateful for all the information and help you gave me today. Im sure that you helped me pick the best vehicle for me. See you next time!

I recently brought my Passat to Fitzgerald for its 20,000 mile check-up and was very pleased with the professional service department. All was completed as requested within a reasonable amount of time. Will definitely return for additional service in the future.

I leased an 2013 ATS and was very satisfied with the service Justin Beam provided. He was extremely knowledgeable and went out of his way to make sure I was well informed of all promotions and incentives. I would highly recommend him to anyone interested in leasinguying a vehicle.

We recently made our third purchase from this dealership, and remain loyal customers. Their sales staff are honest, knowledgeable and fair in their pricing for new and used vehicles as well as in their offers for trade-ins. This is especially rare in the Annapolis area!

I bought a Mazda 3 from Fitzgerald and was very pleased with the process and the cost. I wanted one configured in a certain way and my salesman, Cameron Christian, either ordered it or identified it in the manufacturers pipeline. He tracked it over the course of a few months, giving me periodic updates, and held it for me when it came in. When I picked it up, it had 1 mile on the odometer. Process was simple, price was clear from the start with no nonsense. I would buy from them again.

Melissa King and the Finance manager that helped me purchase a used VW were outstanding. I was in and out in just over 1 hour from test drive to keys in hand. They even delivered the vehicle the next day to my residence over 90 minutes away from the dealership. A++ quick, efficient, no pressure sales environment.

Quick tire change saved my weekend

Best dealership in Maryland hands down. Have purchased two vehicles from them and will continue due to great customer service and an wide selection of vehicles to choose from.