My experience was great!!! Jose was my salesperson and he was terrific. He answered all of my questions and ensured I was clear on all of my options with no pressure. I wasn’t sure that I would be able to get the vehicle that I wanted but Jose and the Director of the finance department worked their magic. I was able to drive off in the vehicle that I wanted and didn’t have to compromise on the options that I wanted. I will be forever grateful for them!!!
My experience with Brian T. was great. He communicated with me immediately after my online inquiry and we set up a time for me to come down. I came down, knew what I wanted and Brian was there to provide the best service possible and I was very happy with my purchase. He provided excellent service from beginning to end.
Had a wonderful experience buying a used 2017 Honda Pilot. The van is in great condition and runs extremely well. Can’t say enough good things about our salesman Mo. He helped us every step of the way, and we highly recommend him. Latoya was also very helpful guiding us through the finances. We appreciate how smoothly the whole process went.
Had an overall great experience at the dealership. The customer service I received was exceptional. Erick, my salesperson, was very helpful in answering all the questions that I had. This was my first time looking at cars but he was very patient and did make me feel pressured at all. He even sent me photos of other cars I would be interested in based on my preferences. He was super professional and I would highly recommend him!
This was our first time buying from the Koons franchise and Annapolis Toyota did not disappoint. We experienced exceptional customer service at every level of our transaction. Our salesman, Henry Reynolds was through, knowledgeable and available for all questions. He keep us updated on the status of our vehicle and ensured that we were comfortable. Finance and warranty provided the same level of service. Great team!
Mikey is the best!! I have purchased one of many vehicles and he is always there to assist. He goes out of his way every time to make sure I get everything I need. He keeps me up to date through texts and calls regarding the car buying process.Thank you so much Mikey.
Eric and the Koons Annapolis Toyota team were outstanding! I first spoke with Eric a few months ago when we started our car search and he checked in many times to see how it was going. In the end, Eric was the only person in the area who could find the car with the package and color we wanted. Eric was very attentive and went above and beyond to make our car buying experience as easy as it could be. Shout out to Alex in the finance department who helped us find the best interest rate and was a pleasure to work with.
I recently purchased a 2018 GMC 1500 from this dealer. I worked with Jose Hernandez and had a great experience. Jose got me to test drive and spend a lot of time looking at and talking about the trucks they had available. This really helped me with making the right decision and Im very happy with the new truck! The rest of their team were efficient and knowledgeable and helped make the process relatively painless.Thanks again for your help Jose!
I have been trying to buy a car for some time and they were great with helping me navigate finances and we came to an agreement. I ask them if I could go over the details that we discussed with my mother because this was the largest purchase that I was making and they started to make me feel very uncomfortable. The sales associate that I was working with, Eric, kept saying they needed to hit their numbers for the month. The financial advisor made it very difficult to simply write down the details for me to show to my mom. We never discussed my final trade in value numbers and the final out the door price for the vehicle and they simply would not give me that information. I am honestly very disappointed and they made me feel like I didn’t know what I was talking about. I was not able to pick up the car that I wanted because they said that it wasn’t possible to share this information with my mother. They told me to sign the documents and then take it to my mom. Not happening!I I told them I wanted the car and shook hands to get everything finalized. Truly hurt by how I was treated as a first time buyer. They said things like “well it’s your decision” “just get the car, you can afford it”. I knew that, but would have felt better having that discussion with my parents as well.
Can’t say enough about my sales rep Brian Williams. By far the most laid back and easy to talk to salesman I have ever dealt with when buying a vehicle. There was never a point in time where I felt forced or uncomfortable during the process of buying this car. He was transparent and patient during all conversation. Please go to him when looking for a new vehicle.Alex Sandoval was my finance rep and he continued the 5 star service I received at the sales department into the finance office.All in all this was the best car buying experience I’ve ever had. Go check those guys out when in the area. Highly recommend those two individuals!
I started my day off super stressed and upset and by the end of my day with Koons Annapolis I had the biggest smile on my face. Jose and Antonio are AMAZING, they were so helpful and patient with me during my FIRST experience of buying a car. I dont think I wouldve had a better experience anywhere else! Love my new car and so happy with the service I was given.
I wanted to thank Devon Myles for helping me pick out my car. I came in the day prior and we scheduled a test drive the next day, he even came in earlier to accommodate my schedule. It was my first time buying a car and he saw I was nervous but made the process understandable and easy for me! Along with Devon, the whole staff was extremely nice and helpful. Im happy to have purchased my first car here! Deff recommend purchasing your car from Devon or even anyone at Koons!
Ben Zahorec was a great salesperson.Especially for a first time buyer like me, my husband always bought the cars.Ben was calm, professional, knowledgeable. He listened to what I wanted and showed me options and how the cars worked. He didnt try to pressure me into anything, which made me feel comfortable and I could trust him. I would go back to him again for a car.
Koons Toyota of Annapolis is our go to place for cars all because of Mikey Harris. We purchased our fourth car from him and always have a great experience. Mikey has walked us through the car buying process each time and he really knows his stuff. He made our upgrade from Rav4 to Highlander really smooth and was able to teach us a few things. He literally makes the whole car buying experience enjoyable. I also recommend Mikey to everyone I know. We will be back for a fifth car in a few years!
My experience at this dealership was amazing. The guy that I ended up working with Michael Harris was very knowledgeable and was able to answer any questions I had. Would highly recommend him very professional and super friendly.
I had a great experience here. Mauricio did a good job. I look forward too driving my car and coming back to hopefully getting my next one. Thank u guys !!
We were in Annapolis and wanted to buy a car for our daughter. Jason did an exceptional job dealing with all of our complex issues relative to our daughters availability (she is at the Academy and has very restricted hours). They stayed open late for us so she could sign the papers and Jason even delivered the car to her when it arrived. Everyone we worked with in this dealership was extremely professional and helpful. Wonderful team. Thank you!
Mr Mauricio bahamondes he is an excellent seller, it is already the 3 car that I buy with you and on the 3 occasions Mr. Mauricio has helped me and has given me all the possible guidance. I am really very pleased with the service provided and I will gladly continue shopping with you. thanks Mauricio
Chris and Latoya were an amazing duo. Chris was very attentive to my needs, what I was willing to pay and was able to work with me to secure a fantastic deal. Latoya was incredibly knowledgeable about the financing process as well as warranties available. She made the business side painless and fun with an amazing personality. Definitely will be a return customer!
The sales rep, Chris Zook, was absolutely phenomenal in assisting me with purchasing my new-to-me SUV. Being a first time buyer, he took me step by step through the process and made every effort he could to ensure my satisfaction as a customer. Each staff member I encountered was polite, courteous, and treated me like family while I was there. 10/10 would reccomend!
Sam and everyone there was so great and made my experience both memorable and enjoyable. Thank you all! Sam you were fantastic!!! The owner was great and always made sure to let me know where things were during the process and really helped me get a great deal. Go Koons Toyota!!! I LOVE MY NEW TRUCK!!!
Koons Toyota of Annapolis is just....wow!!! I had some terrible experienced at other Toyota dealers around Maryland. Sales Consultant Michael Harris went above and beyond any expectations. He is by no means, the stereotypical car salesman. He keeps it real and has an actual conversation with you. Makes you feel like youre not just a paycheck, which is just not an experience at a car dealership I expected. The manager Jason, who came in to close the deal, was incredible and super friendly. Never thought I would say that about a sales manager at a car dealer. In the end, he made me an offer I just couldnt walk away from. In this market, any other dealer just shuts down when it comes to negotiating. It was a welcome experience that will have me going there for all my services, even though they arent the closest to me. I also have to mention the finance manager Alex. Very straight forward and willing to explain all the details. He is very patient, even when you want to read every word of the contract and ask an absurd amount of questions for clarification. All in all. You cannot go wrong with Koons Toyota of Annapolis. The only negative I can come up with is the pricing in the current market, but that isnt even their fault. Kudos to this dealership and their straight forward no BS approach to sales.Thank You!!!!
Chris and Alex were super helpful with my purchase and made what could be a difficult process very smooth and enjoyable. Recommend these two gentlemen. Thank you!
We purchased a new Highlander at the Annapolis location. We worked with Jason Myers and he was awesome from start to finish. Super easy to work with, listened to what we were looking for and absolutely delivered. Would highly recommend asking for and working with him for all your car buying needs at Koons Toyota.
My experience with Henry V was exceptional! He was very knowledgeable of the vehicles and provided top notch service. He kept me informed throughout the process and made sure I was satisfied with my purchase. I highly recommend him for your automotive purchasing needs. Thanks Henry! Be blessed ⭐️⭐️⭐️⭐️⭐️
Sam was great to work with. He was helpful during the process getting me information quickly when I had a question.This is my second Toyota, and second from Koons Annapolis.
We found the car we wanted off of Koons’ website and had set up a time to meet with Brian Williams. Brian was awesome, he was courteous and knowledgeable throughout the entire process. At no time did he pressure us. He was very patient as we looked at a couple vehicles. The price was very fair. We are very happy with our purchase. Jerry was our finance guy and he was also great. Very knowledgeable about the products they offer and explained it well. Koons gave us an excellent car for a great price. The car was clean, well maintained, and all the maintenance was completed by Koons (new brakes, tires, etc). My only critic is that after we selected the car and was waiting for finance to get to us, it took quite a bit of time until we spoke with someone. While I realize there’s a lot of paperwork, we spent about 45 minutes waiting until someone met with us. I also recognize this is not totally on Koons fault since they probably were waiting on communications with the DMV/other agencies involved. But no big deal, since we are very happy with our purchase. Very impressed with the service here, a stellar place to buy a car. Thank you Brian and Jerry, and thank you to the Koons team!
My vehicle service experience with Marvin Robinson at Koons is always 5 star. He’s extremely professional and always provides knowledgeable information about your service details. I always leave feeling confident that my vehicle has been given a complete check up and superb maintenance. If you are looking for great customer service the entire staff is always kind. I highly recommend Annapolis Koons Service Center.
Purchased a beautiful RAV4 for my 17 year old twins. Chris Zook, my sales associate, was incredible! From start to finish I received the most outstanding customer service. Chris kept me up to date on everything that was happening. He even set up a home delivery with a huge red bow on the car. We had such a pleasant experience and definitely would return again to purchase another car at Koons Toyota in Annapolis MD. Thanks Chris! Nancy.
I recently bought a car here (1st time buyer) and the staff were extremely helpful. Alex and Jose were patient, kind, and got me the best deal possible.
Grace Roes was very funny and charming she was a hoot to work with 10/10 bring your friends and familys she was a one women comedy show and super nice. Great experience here at koons Toyota Annapolis ❤️❤️❤️👍👍👍🤪🤪🤪🎉🎉🎉
I came to buy a Toyota 4Runner and Jason was a great salesperson! He was honest, to the point, and above all else HELPFUL! The Finance Manager too was amazing. The car is fantastic and the guys at Koons Annapolis really went the extra mile to make sure I got the car. I highly recommend this dealership to anyone looking for a Toyota
As a buyer coming from out of state I was amazed by the level of professionalism by Brett. From the initial phone call Brett answered all of our questions and took us very seriously. This meant a lot to us as many sales personnel dont take out of state buyers as seriously. Brett even recorded a video for us showing us the vehicle so we knew beforehand what to expect before making the drive. This added a personal touch that really helped seal the deal for us making the drive to the dealership and ultimately buying the vehicle. We knew which vehicle we wanted, but Brett walked us through many features we didnt even know about. He was very personable/knowledgeable along with all of the other staff members. Brett along with Jason even recommended to us a great local restaurant. Great choice!! Latoya in finance was also very helpful with the process. I cannot recommend this dealership and staff enough. Thanks for a great experience!!!
Our experience at Koons Annapolis Toyota was great. Everyone we encountered at the dealership was great and there wasn’t any sales “double talk” with dubious claims that we have experienced at other dealerships. The sale process was very straightforward with each line item clear and well explained. Our sales person was Devon and he was great over the phone and in person. We began our purchase online and finished with Devon in person. Thank you Koons Annapolis Toyota!
Mikey and the whole Koons Annapolis Toyota team were super helpful and made my car buying experience go smoothly. I highly recommend using them!
Recently purchased a used car for a great price..very happy with our purchase. Brian T and Antonio were amazing. Friendly and got the process done fairly quickly. Would definitely recommend them if youre considering a used car!
The last time I bought a new car was in 1998. It was a Toyota 4Runner and I literally ran it into the ground. When I donated it last year it had 302,000 miles on the original engine with the original transmission. So i was determined to buy a new Toyota. This time I chose a Highlander Hybrid. Despite the shortage of inventory, the team at Koons did an excellent job helping me to identify exactly the right car. Margo S and Mikey Harris were terrific about keeping me informed as my car was being built and delivered. Mikey let me know the minute the car arrived and I was there the next day to pick it up. Working with Jerry Tavenner on the financing was a breeze. He was thorough and friendly. Before I left, Mikey took the time to show me the Highlander’s features. Overall, I was extremely happy with the way I was treated at Koons and I’m looking forward to another 302,000 miles in my new Toyota!
These people are very transparent and reliable. They’re knowledgeable and really do want to help you get the best car you can. Armando is a great person and if you’re in the area and thinking of getting a car, he’s the man to go to!
Jason Meyers sold us our Toyota Sienna. We were referred to him through a work acquaintance and are so thankful we purchased through him at Koons Toyota. The entire buying process went very smoothly. Jason was very kind and professional and we really enjoyed working with him. Thank you!
I recently purchased a vehicle from Koons Annapolis Toyota. Salesperson Mikey was great! He was very attentive, courteous and knowledgeable. He made my experience buying a car fun and effortless. I will most definitely refer friends and family to this particular dealership. AWESOME overall experience! Thanks again Mikey for going the distance to take care of your customer!!!S. Summers
Had a wonderful experience! Neal and the entire team were so friendly and helpful, the entire process was so pleasant. Excellent vehicle choices, pricing and lots of unexpected perks! Very happy I chose to stop in here and recommend this as a first stop for sure!
First time buying a car and they made it super easy and were very helpful throughout the process.
Brian Tuma and Antonio Sandoval provided excellent service in both sales and financing. They were very patient with my many questions and gave me a great deal on my new Lexus. Many thanks and kudos for a job well done!
Very great staff and service had a great experience at the dealer and I am so happy with my purchase.
I had a great experience here and everyone was super helpful and very friendly especially Chris Zook. I am very helpful I came here and would recommend it to anyone looking for a used car!
I recently visited Koons Annapolis Toyota and received the best attention from Erick Osorio who was very kind and professional in helping me with the purchase of my car.
Henry Reynolds was a wonderful salesperson. Great to work with. Thanks!!
I worked with Ben Zahorec when I went into the dealership to purchase a 2021 Toyota Supra. I have to say, he’s great to work with, and he keeps his word which is very important. I was able to trade my car and get into the Supra, get a great deal, and everyone was great to work with. I’d recommend this salesman again for sure, and if I need anything down the line I’ll be sure to reach out to him again. Thanks
Excellent service very friendly all. Thank you so much:)
Eric in Sales and Alex in Finance were very nice to work with. They were quite knowledgeable and professional. Obviously, due to factors beyond their control, low volume of vehicles for sale new, but quite a few used vehicles available. Highly recommend this dealership.
Salesperson, Jason Myers made the purchase of my new Camry very easy. Even though their inventory was limited, he found the perfect car for my needs.Antonio in finance worked with me to get the sale completed, after a few minor issues. This is the second vehicle I have bought at this dealership and would recommend them to anyone. They are professional, courteous and knowledgeable and will make sure you have the car and deal you are looking for.
Looking for a Toyota vehicle?!? You must go see Mikey Harris! He’s THE GREATEST guy to work with and most of all not pushy like others in my past purchase experience. He’s on your side working towards the best deal for the vehicle you want on the lot. I had a mat ordered and it was incorrect so I went directly to him. He took care of it and I knew I was in good hands. Most of all I must say I am very very happy with my 2021 Toyota Sienna hybrid Minivan. I recommend seeing Mikey for any sales. You won’t be disappointed!.
I had a great experience working with Eric at Koons Toyota in Annapolis MD. He was was not pushy like a lot of car dealers are. He understood what I was looking for. I traded my Ford Ecosport 2019 with 8,000 miles and got a great deal and now I am in. Beautiful lease Dark blue 2021 Camry. In my years of buying cars, which is about 40 yrs, Eric was the best sales associate. I have already referred 3 buyers to him. He was so super knowledgeable and friendly. 😊
Thank you to Brian T. and Antonio in finance for helping me buy my Pathfinder! They were sooo helpful, we had no idea exactly what we needed. We were looking for a truck and the Pathfinder is better for our needs.
It was a great experience getting a car with Mr. Neal Barrett at Koons Annapolis Toyota, a pleasure truly. He was the kindest guy ever, helped me through the steps of getting my first car and I’m glad I was able to get such a great car with a great deal. Thanks to everyone that helped me, including Alex, and I will be sending my friends you guy’s way if they need to get a car too! Thanks for everything!
Great to work with! Very responsive and transparent. This must have been the smoothest new car transaction Ive been involved in, thanks to Juan and Koons Annapolis Toyota for allowing a lot of the pre-purchase work to be done remotely.I live over an hour away, and would 100% use this dealership again when I need a new car. We have multiple Toyota dealerships nearby, but none would work with us to do the pre-purchasing work done prior to coming in the location.In addition to the great experience, I absolute love my new car.
Chris was AMAZING! Extremely helpful with answering all my questions over the phone & even when I met him at the dealership. The car was exactly as he described & I’m very happy w/ my purchase.
Chris was the best car salesman I’ve ever dealt with when it comes to communicating and just keeping you updated throughout the whole process and just making you feel like family! Will most definitely recommend Koons Toyota to anyone and will probably come back for my next vehicle when that time comes! Would give 10 stars if I could! Awesome dealership guys!
Neal and Latoya were super helpful! It was my first time buying a car and they got me in and out surprisingly fast! So friendly and professional.
I had a very smooth and pleasant experience buying my truck. Kudos to all the employees working hard and for being open later to accommodate me. Thank you!
My experience was excellent. The care and customer service was excellent. The process was smooth. Everyone was knowledgeable. My representative, Devon was excellent!!! Five star service from him. He explained everything and made me feel comfortable thru it all. Even the money man 😂 was very kind and informing and didn’t leave me feeling robbed. I would recommend the dealership and plan to get my maintenance work done there. Kudos to this Toyota team!!!
Vance was a great salesman and texted back and forth with us for several days to ensure everything was ready to go when we made the long drive up! The whole experience was great and the dealership was very accommodating! Thanks again Vance and the finance team as well! Shout out to Antonio as well!
Very pleased with service received at Koons Toyota in Annapolis and specifically with Mikey Harris! Got my car last year and love it! Mikey was very professional, knowledgeable and accommodating considering the environment we were in with the COVID-19 restrictions! Mikey was phenomenal!
I do not know the words to express my gratitude but you guys saved my tail. Will not forget your understanding and willingness to go above and beyond. Special thanks to Barbara in customer service and LaToya I sales.
The service used to be great. Accommodating and helpful, on top of needs and requests. Please don’t schedule me for a rental car, and then not have one. People don’t request rental cars for no reason. You also ordered the wrong part and the last time I was here your repair team left part of the repair request completely forgetten. I’m done. On top of that- rude service. Disappointed- used to feel a real sense of security dropping the car there.
I recently bought a used car from Koons Annapolis Toyota and it was the best car buying experience Ive ever had. Brian Williams made the process fast and easy. He was knowledgeable, friendly, and able to answer all my questions with confidence and accuracy. I highly recommend Koons Annapolis Toyota and Brian Williams if you are looking to purchase a used vehicle.
Eric Swon was phenomenal! He was very caring and knowledgeable. Not pushy and worked very hard to get me what I wanted. He made the process super smooth. Highly recommend working with him!!
I just purchased a new Camry for my son as a college graduation gift and had a great experience. Our salesman, Henry Reynolds, was extremely knowledgeable and helpful throughout the process. He even sent me a video of the exterior and interior before I made the trip to the dealer. I will definitely seek him out the next time I decide to purchase a vehicle.
Vance Martin helped me get a car I have wanted for a long time. He was professional, kind, funny, and relatable. I didn’t feel like I was being taken advantage of. Rather I felt like he was helping me make things easier. I appreciated the quick smooth service and. Vance is a top tier car seller with superb customer service. Definitely go to Koons Annapolis if you desire a new or used car.
Brett is an awesome salesman. I was interested in buying a car and he took a video early in the morning and sent it to me and got me set up for an appointment to purchase the car. The whole time he was very kind and took care of us throughout the whole process. The finance representative Antonio was also very good. Got me a loan with good incentives and was also able to match with a competing banks APR that I was also looking at. The whole process was very smooth and the customer service was outstanding! Highly recommend.
Like a lot of people, I’d never been a fan of the car buying process—and then I walked into Koons Toyota Annapolis, and my perception has irrevocably changed thanks to exemplary staff like Carlos Rivera and Kathy Klein. What made this dealership and the service they provide different was the quality of the people who I interacted with; they were genuine, and destroyed about every stereotype for car salesmen and women by being honest throughout the entire process, and both in their own way. Even though I inadvertently started the process late in the day on a weekend I never once felt I was burdening anyone because both Carlos and Kathy were so adept at engaging me in conversation about the options I had, what I went for, and truly just life in general. Carlos stayed until I had completed the deal, to say congratulations and remind me about some of the car’s features. Kathy was incredible with how quickly she developed solutions for what I saw as potential hurdles. I am truly grateful to both of these individuals and the organization which has opted to makes use of their diverse skill sets and fantastic personalities. Thanks again!
After several unsuccessful attempts at other dealerships in the area, Mikey at Koons Toyota in Annapolis exceeded any expectations I had about how buying a vehicle should be. The process was made simple and straightforward with no omission of detail. Highly recommended asking for Michael Harris when you buy your new Toyota. Best car buying experience I’ve had hands down.
Aladin was a great person to deal with especially on first time car buyer.
Juan was such a great help. He really listened to what I wanted in a car. He my my stressful experience of buying a car not stressful at all. Thanks Juan, really appreciate your help!!
Eric Swon at Koons Annapolis was fabulous. He went out of his way to accommodate us and his attention to detail was excellent. Our whole experience with Koons was terrific. I highly recommend!
Great selection of cars. Henry was very helpful!
Adam Wilson was so helpful!! He went above and beyond in a tough market. He sent me videos and talked me through all the options. I will definitely go back to him when I’m ready to purchase.
Henry Reynolds worked with me to get into my new RAV4 and I couldn’t be happier! He knew the car inside and out and was super thorough with walking me through all the features of the car. Great to work with and I’d highly recommend him as a salesperson!
Brian T in sales is great. Patient, helpful and knows how to assist. Antonio in finance is super friendly and helped me out very much. Fantastic dealership.
Eric was very professional and helpful along with the entire staff at Koons used cars, I would highly recommend anyone looking for a vehicle to give them the opportunity to help you.Thank you,Mike Schultz
Chris Zook is the MAN! He was absolutely amazing and such a nice guy! He was able to answer all of my questions and make this experience wonderful for me! Alex Sandoval was also super great with the financing and not taking no for an answer! You guys are awesome and I will definitely be back in the future!! Thank you!
Grace was amazing and wonderful 10/10 recommend her shes the best ♥️♥️♥️
I want to thank Aladdin for his great knowledge about cars and customer service. He made my first car buying experience extremely positive and was able to work with me on a time crunch. I also want to thank Alex who was exceedingly helpful with the financial aspect of the purchase. I highly recommend both Aladdin and Alex and will be referring my family and friends to them!
Devon and Ben were great to work with and extremely accommodating. The entire staff was friendly, welcoming and efficient. As a single mom of young twins, I have limited time and sometimes logistics are next to impossible. They bent over backwards to ensure the car buying process was smooth and painless and even drove my used vehicle back to my house (all the way in Waldorf) when I finalized the purchase of my new car. Id recommend this dealership and team to anyone looking for a vehicle.
Very pleasant experience! Brian was such a great help with finding the one vehicle I had my eyes set on. Him and Alex did such a good job and were very nice.
I don’t go anywhere else to buy a car. Koons Annapolis s the best!
Great buying experience with Neal Barrett and Latoya Gardner! The dynamic duo!
Chris Zook took amazing care of us while we were looking for cars. Previous dealerships had extremely pushy sales people and Chris took a better focus on our needs and gave us opportunities to review the cars we wanted to see on our own and together. In the end we found the perfect car to fit out family’s needs!
Thank you Margo & Jeremy for helping me get my dream car! Your enthusiasm, support, and knowledge about the process made for a smooth purchase! Really thankful for the entire team at Koons Toyota! Highly recommend!
The used 4Runner I bought at Koons Annapolis turned it to be very accurately described on their website. Salesman Neal Barrett was very patient in answering my questions and thoroughly guided me on the test drive so that I got to experience the vehicle in a variety of conditions. I found Koons to be straight-shooters from when I stepped onto the sales floor to walking out the door with keys to my newly acquired vehicle.
We had an absolute amazing experience with everyone today. Thank you!!