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Sesi Lincoln
3990 Jackson Rd, Ann Arbor, MI 48103, United States
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Sesi Lincoln
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Ke
Review №1

Phenomenal experience! Dan Moore and the crew took good care of me and have done so for my family for many years. I’m enjoying my new car!

Mi
Review №2

It took a few months to get to this point. The purpose of my visit was related to a recall for driver’s air bag. It took some time for the part to arrive.Well, I first noted the clean and orderly work areas.The team was friendly, courteous and greeted me.I will return for regular service and maintenance on my vehicle. I am also looking forward to choosing my new vehicle in the next year from Sesi Lincoln.Thank you Sesi Lincoln for a great customer experience.

Au
Review №3

Unquestionably the best place to service your vehicle. In addition, service personnel are very responsive and courteous.

Ke
Review №4

Just had my first maintenance visit and loved the valet service. They were prompt and efficient. Great job. And I love my new Lincoln!!

Ma
Review №5

I assume 5* is the best rating. Not only did Joe Sesi personally intervene, he rode with Lou the service technician and me in attempts to duplicate the brake warning display on my Black Label. Not only did the team diagnose and repair the a vacuum leak, they made me feel like I was a friend and important to them. It was obvious that relationships are the hallmark of their business model. A raving fan.

Th
Review №6

Alex is amazing to work with. He is very knowledgeable and understanding of your wants in a purchasing/leasing a vehicle. This is my 2nd vehicle through him and would buy from him again. Sesi Lincoln is top notch..

Am
Review №7

Always a great experience at Sesi from buying to servicing my vehicles.Exceptional customer service from the sales, finance, and service departments. I highly recommend Sesi Lincoln (Rick Foresi) if you are looking to purchase or lease a new vehicle.Rick is the best! Amazing, efficient, friendly, knowledgeable, and professional!!!!

El
Review №8

Thank you so much for squeezing me in at the end of the day. I appreciate that extra effort. It makes it worth my while to drive across the county for service.

Pe
Review №9

Sesi is the best! Alex and Noah make buying a technologically advanced car as easy as it can be. All salespeople and service people are friendly, courteous, and knowledgeable. And Joe Sesi is the best dealer I have ever dealt with; he is a true gentleman, runs a first class operation, and is very supportive of community/cultural events/venues.I cant say enough about this organization. Visit them and you wont be disappointed.

Tz
Review №10

I love taking my car in to Sesi! I’ve known the people for literally decades so seeing them is like seeing an old friend. So that’s what it was like today meeting old friends, getting outstanding service, and meeting a relatively new person to the team, Brian. Welcome Brian!

Ju
Review №11

Always the friendliest staff with the best customer service. Every time I go I continue to be impressed with how above and beyond they go for their clients.

Mi
Review №12

Went in for an oil change and they were able to get me in without an appointment at 8am. I was surprised that they didn’t was the car though. This is supposed to be a part of services.

Ju
Review №13

We have bought several vehicles from Sesi through the years. Our representative Darin has always given us exceptional service. We could not be happier with our vehicle and the professionalism of the staff. We will definitely be back again for future purchases!

Er
Review №14

Sesi service is the best I have ever had. Everyone treats you like family. I have had service on my MKX for the past 4 years and only have praise for their service.

Do
Review №15

Utilized the complimentary Lincoln PDL (Pickup and Delivery) Service for an oil change on my MKZ. Setting up the appointment was easy and Sesi Motors took care of the rest. Received text updates regarding my appointment; the status of the driver picking up my vehicle; progress on the servicing; and confirmation on the return of my car. The valet driver was very professional and courteous. And Sesi provided a shiny new Corsair as a loaner. Truly an effortless experience from Lincoln and Sesi. Highly recommended.

Fa
Review №16

Always on time! Great work. Very friendly service.

Ja
Review №17

Always prompt and professional. I feel my vehicle is truly cared for!

St
Review №18

They have a wonderful staff who go above and beyond to make sure you are happy! I would highly recommend.

Ki
Review №19

Everyone is professional and informative. From the initial call to set appointment, to the explanation of the services that are needed and finally, to picking up my vehicle when things are done...Everything is top notch. Everyone is friendly and they work hard to make you feel comfortable, especially during the Covid season. You get the feeling that they really care about the customer. I love having my car serviced at Sesi.

Sh
Review №20

Received excellent service from the time I arrived and left the building. Everyone was pleasant and professional. I would recommend Sesi to others for service.

An
Review №21

Things went well as far as my car. I was surprised that i had to do a rental contract with Enterprise. The last time i got a loaner, it came from dealership so i was a little surprised to have to sign and give my credit card with the car rental. Would have been nice to get heads up.

La
Review №22

I had my first oil change today. Everything went smoothly. Scheduling online was very convenient. They did a great job.

Ro
Review №23

Excellent Customer Service. Went above my already high expectations.

bo
Review №24

The service is awesome and very timely. Love this place!

Jo
Review №25

My husband and I visited Sesi Lincoln three times in January/February to test drive different cars. I wasn’t sure what I wanted, and because it was my first SUV purchase, I wanted to make sure I was making the right choice. We met Darin on our first visit and he was very friendly and helpful each time we were there. He wasn’t pushy at all and truly wanted to help us find a vehicle that met our needs and budget. I’ve had horrible experiences at dealerships in the past, so this was a really nice surprise. We will certainly return in the future just for their excellent customer service. Thank you Darin and Sesi for your help! We love our new whip!

Sh
Review №26

Everything was handled professionally. No hiccups! Thanks

Va
Review №27

We leased a vehicle through Dan Moore. The whole buying experience was very good. Dan helped us in finding the perfect car even though our trims were not standard. The car got delivered before the estimated time. He answered all our queries and lead us through the process without any hassles. I would recommend Sesi to anyone buying a Lincoln.

Li
Review №28

Fast service; on time; efficient.

Da
Review №29

The ENTIRE team at Sesi displayed a level of customer service that our family had not seen in ANY business model for decades. This is our first vehicle purchased from the Sesi team. We went Black Label and the experience has been nothing short of phenomenal. The service department just impressed us today as well.BRAVO !! Respectfully,David Plait

Bo
Review №30

Service took longer than advised and I had booked oil change 3 weeks in advance. Due to length of the service, l was not charged.

Ge
Review №31

Kermitt an Glenn came in on there day off to deliver our new car and get us on our way, they did an outstanding job in every way thank you thank you thank you respectfully Harold Phillips

LA
Review №32

Awesome service best dealer thank you for everything ! Alex is Number one salesman

Yo
Review №33

Sesi Lincoln is the best. They give you the best price and best service anyone could ever ask for. Our family is grateful for Sesi Motors that takes care of our family!

Jo
Review №34

Excellent service. Always greeted with a smile.

ma
Review №35

Couldn’t give Sesi a five star this time for two reasons-1. No one available to answer phone when I called to schedule service( which was during normal business hours). Had to leave a message and go about my day while waiting for a call back. 2. No one could help me redeem my Lincoln Access Rewards. What good are they if you can’t use them? Seems to me someone working at a Lincoln dealership/ service department should know how the various programs work and how to use them?

JA
Review №36

Sesi Lincoln s my dealership! They have stellar, service to match their outstanding salespersons as the vehicles they sale. Rick Foresi is my salesman he is a true professional. If you want quality service that you can always count on buy your next vehicle from SESI LINCOLN.

La
Review №37

Unfortunately had a flat on my new Lincoln! From roadside assistance to the dealership everyone was incredible and took care of me right away. Thank you all so much!

JO
Review №38

Excellent from start to finish. Cant imagine going any other place for service.

Sc
Review №39

Professional and timely service.

ja
Review №40

Im glad I chose Sesi Lincoln to lease my new Navigator. The salesperson was great. He made the process simple, seamless and effortless. I look forward to doing business with Sesi.

St
Review №41

Welcome to the Sesi family!!! After crickets with two other Lincoln dealers, working with the Sesi sales team was a dream. Theyre professional, knowledgable and fast! The Sesi team was straight forward, honest and reliable to work with. After other Lincoln dealers sent me pricing for wrong trim levels and lease information when I wanted to buy, the Sesi team got it right. Found the exact vehicle I was looking for and best of all... No hidden fees or charges! After I agreeing to the pricing and was within 12 hours of accepting my vehicle, I received a call from my sales person telling me they found me another $1,750 in incentives! That could have easily been buried and added to their bottom line. Speaks to their hard work and their integrity!

Do
Review №42

Alex is very professional and takes care of all your needs when leasing a new vehicle and turning one in. He is very accommodating and I would recommend him 100%. I have been in the Lincoln family for several years and plan to stay.

Ra
Review №43

Timely service and great customer care. Thanks

Al
Review №44

We have had several sensor issues fixed and Sesi has been very helpful and accommodating!

Br
Review №45

Jim Betts was the best! He went above and beyond to help us through the buying experience. Even with some delays, nobody’s fault, deal was completed as agreed upon. Very nice dealership and excellent to work with. Andrew in finance was able to get us one of the best rates around. Top notch dealership with great pricing. Would recommend to anyone and we love our certified Lincoln MKC!

jo
Review №46

Honestly a very nice, high class feel to the place as soon as you walk inside. I would highly recommend this dealer to anyone looking for any of the makes and models they have to offer. I am currently getting my recalls fixed on my rx8 and they covered everything including a rental fully covered by them besides a down payment that Ill get back when returning the car, very nice car as well!! Personal thank you to the dealership for an amazing business interaction. Will be getting my car fixed there from now on:)

Ch
Review №47

Alex had everything all set and ready when we got there to pick up my new car.He took the time to show me all the new and wonderful features on my car.

Ed
Review №48

Service department was very helpful and knowledgeable. They helped me get some of my repairs done and identified

Pr
Review №49

Excellent experience Mr. Moore my salesman was great. My first time purchasing from Sesi but wont be my last

De
Review №50

Great customer service.

yv
Review №51

Always impressed with the professional, helpful staff. Service is top notch!

Eb
Review №52

The worst dealership I have ever walked into. The salesman that I worked with was unprofessional, rude,and degrading. He over priced me on a quote for a lease that I received a significantly lower price on the same car from a competitor dealership. The other dealership gave me $200 better less in my quoted lease price. The other associate in the competitor dealership was very professional explained all the different options and respectful. This is unlike the treatment I received at Lincoln of Ann Arbor. Also this has been a common treatment since after talking to many this is the common image they have of the dealership and the associates there.

Al
Review №53

Always considerate and friendly and take care of you

Ad
Review №54

Fast and great service up until I got there and had to wait 15 minutes outside waiting for my car to be washed when it was done a hours ago. On top of it they didn’t remove all the dirt before drying it and left hairlines everywhere from rocks. I brought my car in for service not a wash. Yes I’m one of “ those guys”.

Na
Review №55

Amazing experience and very professional staff. Alex made the buying experience pleasant again.Thank you

Ji
Review №56

We had a pre purchase inspection of a used vehicle, and they seemed very thorough.

Ga
Review №57

I had Sesi check my new 2020 Corsair for wind noise from panoramic roof and clunking sound from front end when going over bumps. Picked up my car the next day and was told they didn’t hear either. Luxury car? Hmmmm

Ch
Review №58

Sesi has an awesome service Dept. They get you in and out as fast as possible with exceptional value.

Ra
Review №59

Wonderful service and good pricing. Best car wash I ever had. Navigator is wonderful and competes very well against my tMercedes S560, although it is a different type of vehicle.

Ma
Review №60

Very good experience, very friendly, no pressure sale, would definitely do business with them again .

St
Review №61

Love my new Lincoln MKX - Dan was very responsive.

Je
Review №62

I love working with Sesi Lincoln. Their service is top notch

Na
Review №63

Sesi is the dealership where my husband and I always lease our cars. The quality of service and professionalism are excellent. I highly recommend them to others.

Pa
Review №64

Great service. Alex was always there to take my call and answer my questions. Will lease all my future vehicles with Sesi.

Li
Review №65

Sesi Lincoln is & has been my dealership for all my car needs over the past 3 decades! Rick Foresi has been my ‘go to’ guy/agent. I wouldn’t go anywhere else! Thanks for the great service, oil change & the car comes back to me a clean:)

Mi
Review №66

They provided great service with a friendly customer oriented demeanor.

To
Review №67

An outstanding dealership that treats everyone like family! The only place I would choose to purchase and service my vehicles.

Co
Review №68

Great place to purchase a vehicle. Great service department!

Ga
Review №69

Excellent service. Good communication.

ch
Review №70

We worked with Dustin Shankle who stayed in close touch and provided us information on a regular basis. He was very responsive to our call and emails. He did a fabulous job in assisting a return of a lease and made the process of rental very easy. Great Job. Love the Car

Ja
Review №71

I have my Mothers 2001 Mercury Villager. It’s in good shape but Sesi makes sure that it stays that way. These people are wonderful and I’m grateful they’re there to help.

da
Review №72

If you’re looking to lease or buy a new car you can’t go wrong with Sesi Motors.I purchased my new 2020 Aviator in the last week and couldn’t be happier.My experience with the staff at Sesi from beginning to end was professional and efficient.They take the time to answer any questions you may have and no pressure or salesmanship on their end to close the deal.It’s your decision and after looking at all the choices they offer it’s not an easy one.The Aviator was best option for me because of the luxury drive coupled with the all the storage room for family trips.This is the 3rd car I’ve purchased from Sesi and have never been disappointed or had buyer’s remorse.Can’t recommend them enough!

Jo
Review №73

Sesi Lincoln staff members have always done an exceptional job with our service needs. Very professional, very knowledgeable and very courteous!

Mo
Review №74

Fabulous experience, as always.Thanks again, guys!

Je
Review №75

Been purchasing vehicles from Sesi, for many many years. Dan Moore has been my only salesperson, and is the greatest, excellence service every time! Nice clean environment and customer service is always on point.

Di
Review №76

My salesperson, Julie Hebda, is a sweetheart! Working with her made my new car buying experience so much fun! She made me feel like a VIP. I plan to keep in contact with her because I would like to add her to my friends list!While cleaning my new car that I have only driven 200 miles or so, I found that my passenger side back running light is broken. I haven’t driven/parked anywhere to have this damage done. I hope I have a pleasant experience when I contact customer service. If not, I will post so.

Sh
Review №77

My dealer, Mr. Dan Moore, was very helpful. Took time to listen to my needs and desires and found the perfect vehicle for me. He made my car buying experience a very enjoyable one. I will definitely go to him the next time I buy a car.

Ka
Review №78

The professional and courteous service you get at Sesi Lincon on Jackson Road is top notch form the phone calls to delivery!

TH
Review №79

Very good job every time

Br
Review №80

Absolutely amazing service on my Lincoln. I forever will be purchasing Lincolns. They do great work in a timely manner.

Ro
Review №81

Awesome experience

Al
Review №82

Great service at Sesi Lincoln mercury!

Ro
Review №83

Prompt courteous service.

St
Review №84

Awesome and timely service!

Le
Review №85

Best dealer in Michigan and beyond. Service on my navigator is always top notch. Just went back in for regular maintenance in February. They had me in and out in record time. Ken McManus rocks!

Mi
Review №86

Had a great experience at Sesi Motors! I talked with Julie H in the morning and she followed up with me to let me know car was parked in the front and would be waiting for me when I got there, that was great to hear because I wasn’t able be at dealership until after I got out work late in the afternoon. Test drove and loved the car and purchased that night. Great place to purchase car, very clean dealership inside and out. Staff was very friendly and respectful.Thank you to Sesi Motors, Julie H and KermitMike G

Da
Review №87

Always very friendly and accommodating. Excellent service.

An
Review №88

Amazing customer service, flawless communication. Julie was easy to work with and made the process simple.

Al
Review №89

I was in on 12/11/2019 and I was helped by Cody in the service department and he was great! He helped me put in my outside door handle on my Lincoln MKX 2009, he was very prompt and very professional,he made me feel very welcomed and I will definitely be back for service and purchase.

Ma
Review №90

Ive been buying or leasing my car from Sesi for years. As a woman customer Im treated with respect. ( Several other dealers instead of calling me by my name used honey or other names they wouldnt talk to a man that way) I like Sesi, Ill stay with them.

Ju
Review №91

Excellent attention to detail.Promptly had car ready fully detailed with a full tank of gas.Nick our salesmen was very helpful and knowledgeable, about All the features, before I left the dealership.Great car buying experience, great car. Great price.Offering great service when I need it.

da
Review №92

I live in Minneapolis, MN but have relatives in Detro metro. The supply of available 2018 Lincoln Navigators in my area was very limited, so i searched inventory in Detroit metro. Amazingly, i found a black label Navigator at Sesi Motors. Called dealership on a Tuesday, flew to MI on Friday to get vehicle. The total experience was first class and the professionalism and attention to details by Darin was outstanding. Thanks to Joe and the Sesi team for their efforts. I will forever be grateful......

Za
Review №93

Honest and straight forward service department. I brought my mkz in for a slipping transmission. They could have told me it would have been thousands to fix and I would believed it. At the end of the day I only paid $125 to have the software updated. Car drives good as new with 135k miles on it.

Ma
Review №94

I went here to get my oil changed. The experience itself was just okay. Nobody was overly friendly or wanted to have conversation, nor did they direct me to the waiting room when my car went back. When it was finished, my service advisor (Chris from Volvo) informed me that my tire light was still on because I had to drive the car to clear it. As this is not necessarily uncommon, I drove away. 3 days later, the light is still on, so I decide to check the tire pressure. Not only was every single tire pressure different from the next, but they were all at least 4psi off from what is required. I would hope that for $100 and an hour of my time, the tech or service advisor would be aware of proper tire pressure. Or at least where to find it. Unfortunately, I can get my oil changed elsewhere for half of the price and they will fill my tires up properly. Disappointed.

Be
Review №95

Sesi Motors has been providing excellent vehicles and quality service for our family since 1971! Our interactions with the workers at Sesi Motors have always been a loving and an enjoyable experience.Mr. Joseph Joe Sesi has continued his family tradition of providing and caring for the customers, employees and their families.Your will find the services at the Ann Arbor location that was provided by the Sesi family for so many years in Ypsilanti, keeps getting better.

Br
Review №96

Had an awesome experience with Genell in 2017 when buying our first car. She was super patient and spent a bunch of time with us while we went back and forth between two cars and were full of questions. She came in after hours to make sure we could pick up the car and plates the same day as well, which we appreciated so much. We’ve also serviced it here ever since without any drama and will keep coming back.

Bi
Review №97

Very pleased with Sesi service. Appreciated that they began working shortly after my arrival and that the work was completed more quickly than expected. Sales and service experience has been nothing but positive.

Le
Review №98

I was an internet lead for the dealership: I did an online inquiry late in the evening and a representative followed up the next morning as I expected: What I didn’t expect was the service to be so exceptional not only by the saleswoman but the staff as a whole: Now these are tuff times during Covid 19 but they had every safety precaution down to the exact “T” .. I appreciate you all wish everyone safe wishes and prosperity for the Sesi business.. Thank you all ..

Fr
Review №99

Excellent service. Very knowledgeable service personnel. Highly recommend Sesi Lincoln for sales and service.

Li
Review №100

Great service once again. Took my 2016 MKX in to check tire pressure on 11/10/2017 (and get a car wash 😊). Best service I have ever encountered. A younger, blond service gentleman took care of me. He was excellent, but unfortunately I dont recall his name. We will definitely be purchasing/leasing from Sesi again!Lisa and Randy Wilson

Information
9 Photos
100 Comments
4.8 Rating
  • Address:3990 Jackson Rd, Ann Arbor, MI 48103, United States
  • Site:https://sesilincoln.com/?utm_source=google&utm_medium=organic&utm_content=gmb
  • Phone:+1 877-752-9031
Categories
  • Car dealer
  • Car finance and loan company
  • Car leasing service
  • Lincoln dealer
  • Used car dealer
  • Used truck dealer
Working hours
  • Monday:Closed
  • Tuesday:Closed
  • Wednesday:9AM–8PM
  • Thursday:9AM–6PM
  • Friday:9AM–6PM
  • Saturday:9AM–8PM
  • Sunday:9AM–6PM
Offerings
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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