As an autistic adult, I try and help (as best I know how) those who are non verbal or have other disabilities leading them to possibly suffer worse from problems like my experience. After reading the owners reply, I not only was made to feel so much better that there ARE people who are understanding, but my feelings were validated. Thank you to the owner and I hope more people understand the disability lanyard to help those Im trying to help. This was the BEST response I have ever received from a business owner I did a review on. Because of the understanding now on both mine and the owners parts, I have changed my rating from 2 to 4 stars. I will return again soon randomly in hopes that my experience will be as great as I feel it will be after reading the response. Thank you to those who understand!-----How I felt at the time review (Had to get a part for my BMW, so I thought I would take photos too. I am autistic and I like photographing cars. I always ask beforehand, but the man I asked was rude and looked mad. After talking for 6 minutes he said I dont care and I took a few. Did not buy the part and will never go back. Confrontation like that is difficult and I had my invisible disabilities lanyard on. I will go out of my way to avoid the dealership now. Do not recommend at all for disabled people.)

Dustin consistently provides the best possible service. He is courteous and cordial and always takes care of my needs related to my now third BMW purchased where Dustin works. Dustin always immediately understands my issue and consistently helps me out. He is always going that extra mile to take care of my vehicle. Ill always seek out Dustin because I know I am in the best of hands with his service.

Dusty Harrison at BMW of Ann Arbor service department has been one of the best people to do business with. Hes taken care of all the vehicles in my whole family for as long as I can remember. Not once have we had any issues with his services and hes always gone the extra mile to take care of me and my family. The fact that he lets me borrow a loaner car is a tremendous service and it makes it much easier for me to get my car serviced. Hes very honest and will always give you the best advice in regards to anything concerning your vehicle. On top of all this, hes an amazing person who treats me like family creating a meaningful and memorable encounter. Working with him has given me a lot of peace of mind and has been a very enjoyable experience. He always works around my schedule and services my car in a timely manner. Overall, the people at BMW of Ann Arbor are honest, friendly, and always provide excellent service. They follow up and thoroughly explain the service they will be providing to my vehicle. Dusty let me know everything that was going on with my car in a very timely and professional manner. The whole service experience was great from start to finish as Dusty was very professional, detailed, and went above and beyond when servicing my car. I would highly recommend Dusty as your go to person at BMW.

Dusty Harrison is the most competent service writer I have ever experienced. Smart, easy to talk to, very attentive. My car service has never been better!

Blerim was awesome. Super knowledgeable, very accommodating, laid back personality and laughed at all my jokes. It was a great experience working with him.

I cant thank Carol Leisure enough for her kindness today especially since I didnt have an appointment...She kept me up to date on the progress of my service and gave me a ride to a luncheon meeting. EXCELLENT customer service particularly since I moved to Kalamazoo and I don’t to this dealer often. These guys took such good care of of me. Much appreciated and highly recommend!

First time buying a BMW and the experience was great. Alex was very helpful. Showed us the 3 cars we wanted and provided a lot of great info to make our decision easy.

Working with Mo was amazing. We had to wait for our car but he kept us updated throughout the entire process. He was so professional and knowledgeable. We will definitely recommend and work with him again!

Recently, we got a new BMW X5 from BMW of Ann Arbor dealership. I am very pleasant for their high quality services. Specifically, I appreciate Blerim Nici, as our Client Advisor, who did a very good job and support us from the beginning day of our order till the delivery date, also I am thankful for what Ray Borg, Finance Manager, did to have a very comfortable and easy paper work of leasing. At the end, we had a very good orientation regarding our BMW X5 features and options by Polly Jackson as the BMW Genius.Thanks.

They were ready when I was, fast with the service, friendly, and gave me good advice. Easy in and out. The service person I dealt with, Ray, was very friendly and knowledgeable. Thank you!

I have to say that their service department is above and beyond any in the industry. Dusty goes above and beyond every time my vehicle is serviced! Keep up the outstanding work and superior customer service!

Wonderful purchase experience. Mo Beidoun is a top sales person, really knows the product and is very genuine and helpful. I would definitely recommend over other BMW dealers in the Detroit area.

Great dealership! Called for a leaky tire and they got me right in and took care of it in reasonable time for a last minute request. Dusty Harrision will make sure you are treated 5 star.

Billy who helped me with purchasing my car was extremely helpful, knowledgeable. and patient. In addition, he didn’t try to push me to purchase. Him and the manager tried their best to help me find what I was exactly looking for according to my budget. Really happy with my purchase and the experience

Very helpful! My daughter and I came in from out of town. My car had an issue that required immediate attention. I called to see if they can fit me in on a Saturday. They did a great job helping me last minute, got me back on the road so I could make it home safely! Everyone was very helpful and kind!

BMW of Ann Arbor provides wonderful service. I like booking a service appointment on line. In particular, Dusty Harrison consistently gives outstanding attention to his customers.

Mo was amazing from start to finish of my purchase. Listened to exactly what I wanted and helped explain all options. Never felt pressured to get more or less than what I was looking for. The customer service was outstanding and we will be sticking with Mo for all of our future car buying needs. I will be recommending Mo and BMW of Ann Arbor to anyone I know looking to purchase or lease a BMW.

Exceptional service. My first time buying from the Suburban Collection and now I feel like Ive been missing out all of these years. Darrin, John, Ray, and Jordan took great care of me from start to finish of the entire process. Highly recommend!

I know Dustin for many years; every time I needed help he promptly and professionally provided nothing but outstanding service. He is always going above and beyond to assure everything is done on time and with the highest level of quality. Knowledgeable, experienced and effective, Dustin stays on top of things, communicates promptly and has a fair advice when needed. Thank you for all your support

This is is the first time Ive visited, normally I go to Farmington Erhard location.I didnt feel the recommendations made are not an immediate concerns, yet they suggested to do it asap and the prices they have charged are way above the normal price. I may not come back again.Those Stars just because they are Authorized to Serve under BMW logo.

I recently got an X3 m40i from Lila Odeh. The sales experience was excellent, and I can highly recommend her if you are looking for a BMW. If you have previously had unpleasant experiences in buying a car, then you should definitely seek her out. She is the antithesis of the stereotypical car salesperson.

Mo was terrific in handling my order and working around my schedule. Gave me all the advice I needed and made my first BMW purchase a great experience!

I’m an aircraft mechanic by trade, and an average auto mechanic, so I know just enough about cars to judge when a repair facility is honest. Dusty was my first interaction with a BMW service center, and Dusty is the reason I keep going back. Dusty’s honesty and professionalism also led to my decision to buy two more used BMWs. In my profession in aircraft engineering, it is important to paint an accurate picture to the customer. Dusty makes sure my car is looked over even for something as simple as an oil change, gives me a detailed run down of what they noticed, and gives me an honest appraisal of what maintenance is crucial and what can be delayed. I took the time to write this detailed review because I want to make sure other customers see all five stars and my highest recommendation for Dusty.For those of you who are tech savvy, here’s a detailed rundown on why I bring my BMWs to Dusty:I bought an ‘08 535i while living in Fresno, CA. I never considered taking her to a dealership because I heard so many horror stories on BMW forums. She had a rough idle, and I took the advice of folks on the Bimmer forums and changed out all the cheap parts first: pumps, filters, injector seals, even a walnut wash, nothing worked. I moved to Michigan and decided to bite the bullet and take it in to the dealership. Dusty and his team gave me a detailed rundown of the issue and suggested fuel injectors, the most expensive fix. I bought all new injectors and swapped them out myself, but when I tried to code them, the tool I used zeroed out the codes and she wouldn’t start. I brought her back in to Dusty, they coded the injectors, and then had to code other components as well (this thing really did a number on the vehicle computer), but only charged me for coding the injectors. When I went to pick her up, she purred like a brand new car. One year of frustration solved. I spent almost $3k fixing “the cheap stuff” when the $175 diagnostic fee would have saved me at least $2k.The same car (named her Lizzy) had an issue with the control arms. When I first moved to Michigan, I took her to a local shop in Ann Arbor who quoted me $1200 to change both arms. Since Dusty and his team already had Lizzy in the shop, I asked them to take a look. They told me both arms weren’t bad, just one of them, and it wasn’t so much bad but just loose (likely due to being on the trailer during the move). They did the maintenance for around $400 and it’s been perfect since. Another $600 saved.My wife wanted a new car and fell in love with a 2012 X5 (named her Giselle, good German name). We bought it at a Chevy dealership, and took it to Dusty to have it looked over. Dusty had his team do (I’m guessing) a compression check and found the dreaded valve stem seal issue. Bad news, but Dusty didn’t leave it there. He called BMW USA and fought on my behalf to get BMW to help out with an engine replacement cost. He then did the research to find a used engine in Texas that they could swap out, driving the overall cost down. I planned to sell the X5 at this point so I did some research on my own and did not find anyone around here willing to do the job for a penny cheaper. So while there was no money saved here (it’s still sitting in my garage waiting for me to figure out what to do), Dusty once again earned my trust that if he does the research, it’s the best estimate I’m going to get.Since that vehicle was toast, we bought a newer 2012 535i. I brought it to Dusty to have an oil change, and as usual Dusty and his team gave it a full look over. He called me earlier today to give me a rundown of the issues, and let me know which needed to get fixed now and which ones could wait. One of the dangers he warned me about (getting the oil filter gasket changed for a leak) was oil leaking onto the belt, causing the belt to disintegrate and get sucked into the motor. Any other time I’d have said that’s a load of BS, except this exact same thing happened on my ‘08 535i in the exact same way that Dusty predicted, so once again, Dusty knows his stuff.

Received great service at BMW of Ann Arbor. From my initial online inquiry, all the way to closing the deal, the staff there made me feel like a VIP.Alex, my Certified Client Advisor was attentive and provided me with detailed information about the vehicle I was interested in. I never felt pressured in any way as we negotiated the transaction.I would highly recommend BMW of A2 to anyone. Oh, and by the way, I got a great deal on a 3 series sport.

The team at BMW Ann Arbor is unmatched. My salesman (Mo Beidoun) did an excellent job finding me the exact car I wanted. Handled everything quickly and efficiently. When I came into the dealership the finance manager (Ray) was fast, friendly and able to answer all of my questions. The BMW Genius (Billy Becker) was very knowledgeable, and he took his time explaining all the options and equipment on my new BMW. By far the best dealership experience I’ve ever had. Thank you guys for making my first BMW purchase a piece of cake!

Just bought our first BMW from these guys and surprised what a pleasant experience it was.All staff very helpful but a special shout out to MO - knowledgeable, friendly and made the whole process smooth and hiccup-free.Why arent all dealerships like this one?

Wow is all I can say amazing dealership ! Service adviser was so polite, Great waiting area for customers coffee, beverages and snacks ! Actually received a video of them inspecting my car, wonderful touch! Awesome dealership would highly recommend !

Lila was very welcoming and accommodating during our visit to purchase our vehicle. She provided a wealth of details about the vehicle and the BMW brand. I was pleased with the vehicle being ready to test drive, the application process and keeping me informed throughout the whole process. Thank you Lila for providing us professional service with a smile. I’m new to the brand and I’m already considering, in the future, of upgrading with BMW.

Mo is the best client advisor i have ever met. He just rocks! I cannot say enough about him. He made the whole process easy - even coming out to royal oak, where i live, to sign the paperwork. He gave me tips what aftermarket products i needed and how to get an incredible deal on them. I wouldnt work with anyone else! thanks Mo!

Ray Sample my service coordinator took care of my car. Also answered questions regarding my maintenance package coverage. He got my vehicle in maintenance and serviced in a timely manner. Very pleased with my experience.

Was told bring car in at noon they should have it out that night.Car didnt go till next day after 1.and I believe they still didnt do what I asked them too do..They turned engine light off half hr showed right back up!! Definitely will not go back but will get a second look asap

Very quick & well explained future works to be done analysis by Ray Samples & his team. Thanks & Keep it up 👍

Carol at the service department is amazing and she’s the reason I do visit BMW Ann Arbor. I had poor experience with their sales side 3 years ago however Carol at the service department always provide great customer service.

Unbelievable efficient process in acquiring the X7.Impressed

My last visit was the best experience Ive had at the BMW Ann Arbor as a African American women. In the past I havent always felt welcomed nor greeted with a friendly smile.Raymond greeted me with a smile and followed through with the information of my vehicle. I did not purchase any of my BMW s from this dealership for the lack of friendliness from the sales associate.Raymonds has left me with a better experience and will strongly consider my next purchase with this dealership.

I did not purchase the vehicle but management was very kind and willing to help me look at other vehicles that they won’t profit from. For that, they deserve 5 stars!

Been there a couple times, for recalls and services.Never got the best services. This time I stopped within a appointment because I had a problem with my hood, wouldnt open anymore. Was completely ignored, I had to listen to 2 guys about their weekend adventures ( they both saw me waiting they just didnt care) sales floor guys looked at me, ignored me, mechanics greeted me but of course couldnt help me of course, finally a person from outside come in and couldnt ignore me, I made sure. He sighted 🤔, I explained the problem and he barely listened. Yeah we may could do something but not this week, maybe Monday.Never again! The disrespect, I might send my husband or son there but I will never go there again. And most definitely not buy a car there and Im in the market for a new BMW. There a different BMW dealers

The sales team is very nice. I felt very welcomed and respected. Had a chance to work with Blerim. He is very polite, knowledgeable, patient, and not pushy at all. He accommodated me on a short notice couple times. I also worked with Alex a year ago or so. Both were wonderful people, setting a new standard of kindness and professionalism towards their customers. Ive not tested my negotiation skills with them yet but lets wait and see the results of my wide search for a new BMW to my household.

Dusty my service coordinator was very knowledgeable and just an overall good person who tried to do whatever he could to help.

Fantastic experience. We worked with Blerim Nici to customize and build an M car. Blerim was extremely helpful in sorting through all of the options, texting back and forth with us about everything from tire selections to the color of the brake calipers. Hes a true car guy, and knew far more about the cars than we expected. We never felt the slightest bit pressured, and the entire experience was a pleasure. We worked with MANY salespeople at many different dealerships before deciding on a BMW, and Blerim was far and away the most helpful and easy-going that weve worked with. Well be back to work with him again soon.

Great service. Got my work done fast.

Alex and Raymond did a fantastic job during the delivery process. I highly recommend BMW of Ann Arbor!

BMW of Ann Arbor has the best customer service around. I have had the pleasure of working with Dusty specifically a couple times now and he is hands down the most knowledgeable service representative/manager I have met. He is never in a hurry to address any questions you have and will no doubt have the answer to your question already in his personal knowledge-base or in one quickly available to him. After services the vehicle has come back to me very clean. I highly recommend Dusty and the AA BMW team.

The staff at BWM of Ann Arbor have always treated me extremely well. There service department is exceptional! I dropped my car off at 9:00am for service, it was completed including a car wash within an hour. Excellent Job! Thank you Dusty, Ray, and crew!!

Darin is a great BMW consultant and help me to get the right car at the right price. Even after the purchase whenever I had questions he was very kind to help and follow up with the requests. I would recommend Darin to all my friends and families whos looking for a great BMW experience.

Had an issue with a error message for the passenger seat belt. Called the service dept and was put through to Dusty. He got me in on the same day and took care of the issue . Very impressed with the overall service.

BMW of Ann Arbors Client Advisor Darin Locks was attentive, patient and professional. He is knowledgeable on the BMW line and took care of me throughout the purchasing process, and I love my new BMW wagon. I highly recommend BMW of Ann Arbor.

Service is good. Not great cars never washed worth taking home.. Very time I take it in has new scratches and one new dent in door. Each time a new one. People are nice and help but no fixes to damages. Just ur normal warranty repair. Now its out of warranty I got to a different BMW dealer.

Pretty annoyed with the service, tried calling for almost 2 hours and was met with a series of dial tones.

Moe did an exceptional job. I appreciate the time he took to find me the perfect car for me! I absolutely love my new X2!

Derek and the whole service team over at BMW of Ann Arbor are amazing. They get the job done quickly and properly the first time. I will continue to go here for the life of my M2, and any future BMWs I may purchase. Thanks!

Alex did an awesome job during the entire process and very happy with our car!

Bought my 2019 escape here. Darin was so nice and thoughtful and was super patient with any questions I had. I did the paperwork with Ray and he was so kind and made the experience so much better. Definitely recommend going here and purchasing your next vehicle.

Dusty was amazing and very helpful! He was honest and attentive to all my concerns, and went the extra mile to point out all the repairs I was unaware of. Dusty was polite, professional, knowledgeable and treated me like a concerned family member with my safety and satisfaction as the most important issues. I have just recently referred a friend to contact him about all matters BMW. As long I am a resident in Michigan, I will forever bring my vehicles to Mr. Harrison. Thank you bunches!

BMW of Ann Arbor is awesome. It did not take long to get my car serviced, it was great.

Justin was outstanding. I test drove the car in the late afternoon, was able to purchase it that evening (after hours), and he delivered it to my home in 2 days (across a Sunday).I would recommend both BMW of Ann Arbor and Justin in a heartbeat.

Mo was fantastic to work with. He helped answer all of our questions and was very patient and attentive to us. We went to a lot of dealerships looking for a vehicle and Mo was by far the best person we met with.

Great experience. Pick-up and delivery was flawless. Communication throughout the service process was excellent. Perfect dealership to service your BMW.

The absolute best experience buying a car

Friendly and accommodating staff! They shared a video overview of any issues my car had which was great to be able to see specifically where they were talking about. Carol kept me posted and was excellent to work with. Top quality service!

Working with Dusty Harrison on my visit was fantastic. Clearly explained the entire process from start to finish, went above and beyond in helping me make sure everything was in great condition with my car and follow up was prompt. Ill be sure to be coming back for any needs in the future.

Just picked up our new 430i convertible. Everything was perfect. We found the car online but we live 150 miles from the dealership. We called our Advisor, Blerim Nici, and asked if he could take a couple of quick photos of the car. This was on a summer Saturday afternoon, just minutes before closing time. Within 30 minutes Blerim sent us a fantastic video of the car inside and out! The following Monday we made the 300 mile round trip to buy the car. Blerim you’re the best! Thanks for your help, we love our car!

Ray and Carol represent the service department and are so helpful with everything! It was my first time in the service department and I did not know what to expect. It’s a little strange when you first pull inside because there isn’t a traditional service desk area. But soon you are greeted and realize they come to you....

I have a BMW i3 electric car.Service is great for traditional simple things like changing tires, oil, or wiper blades.But, for more complicated issues like vehicle charging it does not seem like they know what they are doing.They dont know what low cost charging is or the difference between a level 2 charger vs a level 1 charger.This will be a challenge for moving forward when people have more electric vehicles.

Took care of both the drivers side and passenger side airbag recalls quite promptly on my 02 330CiC. Couldnt have been a more pleasant experience!

Mo was great! Very helpful and knowledgeable. This is my first BMW but will not be my last. BMW of Ann Arbor is top notch - my interactions with sales, service and finance were all excellent.

Bought my 330i wagon there about two months ago and had a very nice experience. Stopped in with virtually no notice yesterday because it was throwing a door open error, resulting in the dome light staying on and not allowing me to lock the vehicle. They got me in right away, were very professional and replaced the faulty door latch within two hours.Great service! (Also grateful the vehicle is still within the CPO window.)I also like that there are a fair number of women who work there, and I never feel talked down to by the men. Thats a thing at a lot of dealerships and service centers.

Alex was excellent to work with...not only during the purchase process but afterwards with a couple issues. Alex and the entire group at BMW of Ann Arbor have surprised me with the level of customer service and attention to the customer. Loving the fact that Ive upgraded to the BMW world. Thanks Alex!!

My previous experiences have been subpar at best; however, this time around Carol Leisure was excellent. She pleasantly greeted me even though it was the end of the day. She kept me updated on the status of my vehicle. She and her team satisfied all my requests during the service visit. Nice job.

Went in for service on my 14 X5. Always a pleasant experience. Great staff, good service and nice waiting area. Thanks.

My service advisor Ms. Carol Leisure, thank you for keeping me updated on my repair and you also made my first visit to Ann Arbor BMW service department a wonderful experience. Thank you Ms. Leisure for your professionalism and prompt service. Your attentiveness to customer service serves the BMW community with pride and your willingness to make sure the service repair was up to BMW standards. I will return and advise my friends of your service facility and the staff professionalism when rendering service. Ive always said that a person first impressions of a business will determine whether you will keep a customer for life or not. Im all in. Again thanks to the staff of BMW of Ann Arbor Mr. Donald Jones.

Great people with honest and quick service with no heavy selling to buy maintenance services on site.

Darin locks, hes the best

Blerim was great, he answered all my questions thoroughly and honestly and guided me to the best car for me!

Darin Locks is a knowledgeable and patient person to purchase a new or used car from. This month two of my family members bought BOTH a new and used car and it was their first time working with a dealership. They both enjoyed their experience and felt they got a quality deal.

This is specifically to those looking for someone to care for your Mini since the mini dealer in Ann Arbor closed. Do Not Use Them! Ray was the fourth person I spoke to and the only one who actually helped me, so the two stars is just for him. However, they are wildly overpriced, and I’m upset I didn’t do my due diligence. If I had driven to the mini dealer in Southfield today for my routine brake maintenance I would have saved $350, at minimum. The prices for routine mini services are listed right on the mini website- they are totally transparent with this. There was some maintenance I declined, and I’m glad I did. They wanted to charge $150 to change an air filter that is no more difficult than changing a filter on your furnace. Mini charges $40 for the same service. Don’t get robbed. Stay very far away. Learn from my mistake.

BMW of Ann Arbor provides excellent, kind, thorough services that promotes safety and health. I have appreciated this for the several years I have done business with them, and their open, kind adaptions over the last year of COVID complications.

Darin was great! He is very knowledgeable and patient . He took the time to make sure I got the right car. I highly recommend and am glad to be a part of the BMW family.

This maintenance appointment was made to order. Car was taken in on time and safely (given covid) with masking and safe distancing. It was ready within the 2-1/2 hr. time period we told it would be. Service was great as was the professionalism and courtesy.

Great service department. I really appreciate Dusty taking the time to explain all that is going on with my vehicle. He makes sure I understand. Always great service at BMW of AA!

My service coordinater Carol Liesure was professional, personable and friendly. Went in for a oil change. Excellent service.

Mo is very knowledgeable and helpful! I enjoyed every minute of my buying experience 10/10

By far the worst and last experience ive ever had at a dealership was bmw of ann arbors. talked to people on the phone and got nothing but attitude after attidue. everytime i asked a question was almost getting yelled at. went in the next day and had even worse experience with inexperienced receptionist who told me she didnt know the answer to my question and then tells me its above my pay grade nothing but sass from everybody i talked to. NEVER will i get my bmw serviced at stealership.

Ray Samples at BMW service is the best! He promptly greeted me, noted my concerns and also showed me a quick fix for a minor issue. Scheduling was a breeze too--not to mention, I love the complimentary car wash.

Friendly and quick service. Highly recommend.

I didnt have an appointment and Dustin made it possible to have the service my car needed in the same day and within one hour, very helpful and respective

I recently purchased 2 vehicles from BMW of Ann Arbor. Alex was my sales rep and was outstanding. Knowledgeable, friendly, proud of the product he sells and patient. Ray is finance knows his end of the business and closing was a breeze. And then I met Dereck West, my service advisor. I cant say enough good about him. He really listens to me when we meet and is careful to address my issues. He communicates the plan and then executes quickly by way of the skilled and courteous team. Service at BMW of A2 should be a model for other dealers to aspire to. I am always treated with respect. Thanks to all!

Quick and easy service working with Dusty. He is very friendly and really invests time in his customers. Very satisfied with his service and the service at BMW!

Carol in the service department was great to work with and very helpful.

Took a X5 50i in for some service, service was amazing, would take the X5 there in future if needed.

Alex was wonderful to work with. I had a great experience purchasing my vehicle from him and look forward to working with him and BMW of Ann Arbor in the future. Thank you Alex!

Easy in, easy out, everything went perfectly

I’m so happy with my new car! Lila did a great job taking care of me! May God continue to bless each team member ❤️

Dusty Harrison at BMW of Ann Arbor is a great service rep. He provided me with comprehensive and informative service on very short notice.He is also a terrific advocate for BMW!!!

I live in Florida. But, I have been working with Mo Beidoun at BMW of Ann Arbor for several months now. There was very specific, rare, BMW that I was trying to find. Mo went above and beyond to find me the car. He was extremely professional, attentive and patient. I highly recommend his sales services and I am very happy with my vehicle.

Had our BMW in for service and couldnt be happier Mark and the team were amazing, fast and prompt will always recommend them.

Alex Upshur is a very professional and knowledgeable salesperson at BMW Ann Arbor. He and John Moyer were very pleasant to work with and ultra patient with me while I worked through all the details and a very hectic personal/work schedule. I’m very happy with my car and experience and look forward to work with these great guys again soon in the future. Would gladly recommend!Also can’t forget Ray in Finance and Billy the BMW genius. Together it was a great experience.

My experience purchasing a new 2021 BMW vehicle from Mo Beidoun in Ann Arbor in August, 2020 was outstanding from start to delivery. Mo has a unique style of listening and hearing, and following through with answers to questions and enthusiastically offering support after delivery. I highly recommend contacting Mo Beidoun if you have interest in possibly purchasing a BMW. You will receive expert advice from him. I am part of a group of individuals in the Ann Arbor area who sing his praises and support him.

On our way to Petoskey, Michigan from Akron,Ohio on Monday, February 15, 2021 our BMW X5 right rear tire (run-flat tire) completely lost tire pressure ... we were 17 miles north of Ann Arbor.We contacted BMW of Ann Arbor, who immediately ordered a new tire from the closest possible source. We limped to BMW of Ann Arbor (at 35 MPH).They (Dusty Harrison and the BMW Team) embraced our situation (and our two Boxer dogs that we had onboard) and got us back on the road a few hours later.After the unfortunate luck of experiencing the punctured tire, BMW of Ann Arbor, and Dusty Harrison, made our day go as good as humanly possible.“Special Thanks” to BMW of Ann Arbor and Dusty Harrison.

Way too expensive for what they did!!