An 18-year old (2003) Mercedes S-500 was repaired to “like-new”. I’ve had multiple issues with the vehicle in recent years (due to age of the car), and Mercedes-Benz of Ann Arbor hasn’t let me down. Everything I’ve needed fixed on the vehicle has been done successfully and professionally. No complaints here.

It was my first experience with Mercedes Benz Ann Arbor and it was absolutely perfect as it should Be ..It’s not only about buying a luxury car same like Mercedes no it’s about the experience it self, they made me feel I’m special from the first moment..Susan Arrow Thank you so much you did a great job, you where honest and clear from the first moment and because of you I’ll come back again soon …

I was shopping for a vehicle, so I called to inquire about purchasing. I then met Susan Arrow (Susie), and when I tell you this woman was PHENOMENAL! I told her what I wanted and she delivered spectacularly! I let her know that I needed space as I have abnormally tall children and she accommodated needs I didn’t even know I had. Susie and Louie got me approved and rolling out the dealership in no time. I will always go right back to buy from her as long as I’m purchasing vehicles and shes working. She literally left her family reunion on her off day to help me with a document, it doesn’t get better than that. Also Brody was a gem in helping me personalize the system set up and teaching me all the apraxia features (I thought I knew what I was doing...I definitely did not). The customer service is one to be matched; and as you can see, I was truly happy to give them my business! Thank you again Susie for being an AWESOME salesperson and representative!

Wow, Mercedes Benz Of Ann Arbor is AWESOME their rating say it dont just take it from me I would just like to say they treated me with (RED CARPET TREATMENT) customer service, without a doubt I believe they have treated every customer the same they are so good at making you feel that they appreciate your business Suzie, Liam, and Louie and the Staff are the GREATEST THANK YOU Guys for All you do and helping communities enjoying the the finer things in LIFE.🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🥰

Took my CPO convertible that I purchased from another MB in another state to this dealership for service. Shawn D & staff did an outstanding job. I helped connect them with my dealer who sold me the car and arranged for them to pick up the tab on the service for this 4 day old CPO.Waiting lounge is very comfortable with 2 desks - I was able to use one for my 5 hr wait there and get my work done. There are free drinks and snacks - only thing missing would be cell phone chargers.Highly recommend Shawn D & this dealership for their tremendous professionalism & great service!! If I have to go to a dealer, Shawn left a very positive impression with me and worth the 45 minute drive.

First I want to start by saying I never leave reviews but I feel I have no other option at this point....I have had a TERRIBLE experience with this dealership. I bought a car from them on April 26th and had it shipped to me in Ohio. I paid to have them order my license plates for me which they made sound like an easy process and that my plates would just arrive in the mail. Well now its been almost 3 months and still no plates!! For the past 2 weeks, Ive left messages for 3 different people (one was a manager) and no one has returned my calls. I just want to know the status of my plates or if they have even been ordered. I even told them I wanted to go to the license bureau and get my plates myself but they told me that wasnt an option. Customer service was great at first but now that the transaction is over no one will help me out!

Met with sales staff regarding purchasing a used 2015 ML 350. When I test drove it, I noticed some issues with the rotors. I notified the manager and the sales associate regarding the issue and I was then told that it was due to rust build up since the truck sat in the lot for a while. According to them, the maintenance department did a complete check on the truck and stated that there were no issues at all. I was also told that if the issue persisted after purchasing the vehicle, I could return it for a further check up. Even after taking the car home and driving over the weekend the issue persisted and I returned to them. The maintenance staff told me that they rechecked and that there was nothing wrong with the rotors. I then drove it for another two weeks and became fed up with continuing issue and ended up taking it to a another maintenance shop and was shown that the rotors were in bad shape and that the brakes were brand new. I ended up having to pay out of pocket to replace all the rotors on the truck. Aside from that issue, the new sales rep. that I dealt with did an outstanding job. Hope this doesnt happen to anyone else.

I recently purchased a used GLK, took it in to be checked out and have a power steering problem repaired. We met Shawn and were impressed as to his attitude and attention toward us and the vehicle. He did not rush us and answered all of our questions and concerns. He also kept us informed throughout the whole repair process. Shawn is a great representative of this dealership.

Buckle your seatbelt for this story. Took my S550 in for a repair, handed my keys to my service advisor Mike and waited for the call. Well, the next day, I did in fact receive “the call” from Mike asking me if “I had removed my bumper from the vehicle “ 😳. What!? I laughed thinking it was a joke. He then asked “if I had hired a collision shop to come by overnight and remove my own bumper” I laughed again thinking this was somehow a joke. He then clarifies his question by saying “well, your bumper is gone and I thought you might have come back overnight and removed in order to assist our technicians” 😳.After gathering myself I asked if they could review their security camera footage in order to identify what happened and his answer was “we don’t have cameras; we’ve been asking corporate for years to install cameras and they believe it’s cost prohibitive” 😳.After both the service advisor and the service manager admit that someone had obviously stolen my bumper of all things, they both agreed to repair the damage in full. Within an hour, I receive a call from the General Manager who tells me they are going back on their word and will not repair my vehicle and insisted that I file a claim with my insurer.This dealer is trash and I’ve known it for sometime but due to location I have been forced to to business with them. I was talking with another Mercedes owner here in town and he has had similar problems with this company and we’ve both decided that it’s worth the extra time and money to take our vehicles to Mercedes of Toledo Ohio.I’ve been contacted by both Action 7 and Fox 2 concerning this issue. We will see where it goes

Horrible experience with service department. My vehicle was taken to diagnose why my multi-contour seat function wasn’t working - charges $125 to be told there was a leak.. fine even though that was known already.Next I have executive seat package and head rest removal of front passenger seat is required to fully recline rear seats ... I was unable to re install head rest, after chatting in forum and I was told this Is popular and the seat has to be reset using Mercedes “STAR-Xentry” service department charged me $125 to tell me they install the headrest and $80 to install it.Prior to taking my car to this service department my seats were 100% functional other than the multi contour ..They returned my car to me with multiple lights on air bag lights and my passenger seat no longer being functional. My seats doesn’t go up and down not tilt anymore. The service writer told me that my head rest is the reason the lights are on I said remove because I didn’t have any lights or malfunctions now I have multiple.Then I was told it would be $800 to diagnose the issue even though it wasn’t an issue when I arrived.I’ve been told the programming of these cars are very complicated and I don’t know about mechanical stuff but I don’t recommend taking any Mercedes here for electrical repairs they really screwed up my car took not accountability and blamed it on the headrest. Service writer acknowledged and tech seemed very confused.I’ve owners 6 Mercedes on average everything is very simple but if you own an S class I would avoid this place like the plague. Service dept seemed Very inexperienced when dealing with higher end Mercedes. Service department seems to be commission based...UPdate 4/26/2021After getting an appointment and paying another $189 to diagnose why my SRS and function warning for passenger get seat I was told that the programming has been erased and the module are no longer programmed to my car at another Mercedes dealership. they wants 400 to reprogram my seats: I declined the update until after I reach out to AnnArbor Mercedes one more time to see if they can resolve the issue.TO all Mercedes Owners if you have an S-Class you must be cautious because this car is very computerized and a lot of techs at these dealerships arent certified or trained to program and or code these modules. this is what I was told at another dealership.

My salesperson was Susie Arrow she was amazing she very helpful and nice she was like just Angel to me. I went to other dealership and I didn’t have a good experience. So I was ready to give up my search for getting a new car and then Susie call me and I said to my self I will give one more chance. Susie change my life the experience was great it was like no other experience I ever had at a dealership she was very professional and knowledgeable and I brought a Mercedes SUV from here too. Susie truly an Angel to me. Thank you so much I really appreciate and she have a customer for life.

For my 1st time here for general servicing, Shawn Durham apparently knows his stuff pretty well. I will DEFINITELY come back . . . mainly because of him. George Kling/CLK (2008).

Shawn was wonderful in keeping me informed on the status of the work being done on my car. He was also very honest about the status and proposed additional work! It’s interaction like this that keeps me coming back to MB of Ann Arbor. So nice to have a service group I can put my trust in!

This dealership was absolutely astonishing in customer service. Very pleasant team and eager to assist. Guided me through the process with ease and made it so less stressful than usual. I’m still blown away at the professionalism of the staff as well. Considering I’m a younger person, they still responded with respect and truly acknowledged all of my needs. I highly recommend this dealership for anyone interested in Mercedes in the nearby area. Susie Arrow was more than delightful. Very responsive and always adjusting to my ever changing decisions. She was remarkable. So helpful and patient. The rest of team was delightful also as helping breakdown the financial aspects and making sure an understanding was reached. The whole process was bliss and I plan to return to this dealer in the future.

Honestly the best customer service we have ever gotten from any dealership. We bought our Mercedes here from Mickey a few years back and he was amazing help. We ended up getting rid of it and just recently bought another one from Ohio and came here to get it checked out and worked on and mike has been super helpful and really looked out for us. We love Mercedes Ann Arbor and would recommend them 100000%.

UPDATE: Nine days later, and 130+ days since I returned the wrongly sent part, still no refund. The manager never reached out. They talk the talk but dont walk the walk. STEER CLEAR!Absolute scam. I ordered a part for my GLS, they sent a wrong one. I sent it back to them upon request, and they have never issued the refund. Ignoring all communications, including a BBB inquiry. They got the part and kept my money, the bank said the transaction simply never happened. I was scammed out of ~$300. Stay clear from Mercedes Benz of Ann Arbor. Check their recent Yelp reviews, all one-star. Shame!

I had a flat tire and called Mercedes Benz of Ann Arbor to schedule an appointment for replacement. When I called, the service department only had 2 of the tires in stock so I went and expected to replace 2 and planned to replace the other 2 once they have them in stock. Upon arrival, Mike Cizewski was the service manager who greeted me. He was very polite upon I arrived and inspected/ took some measurement of my tires and told me I should replace all four of them due to wear condition. I told him Ill replace all 4 once they have them available. Mike was able to find 2 additional tires and gave me an estimated time to replace my 4 tires, and my car was ready right around his estimated time. I had a pleasant experience with Mike and would definitely recommend him to my friends. Great service.

This dealership is terrible. Absurd quotes, rude service staff, and a bad experience in general. avoid this place at all costs. Everyone I know has had issues with this dealership. They’re useless when you ask them questions and very rude. One guy just kept repeating the words “I don’t know” every time I asked him a question. I came to them for help with the car I leased from them and they best they could do was 17 “I don’t know”s and $350 to take a look and tell me just what absurd quote they were going to send me. Pleaseeeeeee don’t lease or get a car from here.

I had a great experience purchasing a Mercedes vehicle with the help of Michael Hurley. Every aspect of the procedure went perfect. I was treated very professionally and my needs were taken into account from vehicle options, the test drive, extra features, and price. I am a repeat customer at Mercedes-Benz of Ann Arbor and give Michael the highest recommendation.

Shawn Durham was the best! He quickly assessed the problems I was having with my car, kept in constant contact with me throughout the. process, and had it repaired quicker than I expected. Thank you, Shawn and the MB AA team, for making my experience great! I would highly recommend them for any of your MB repairs and service!

Looking at vehicles on the outside, but no one comes out to assist. I was really interested.

The sales department was terrific, one of the better experiences Ive ever had at a dealership. Specifically, Susie Arrow and Brody Bennett were extremely helpful in expediting the sale and provided a thorough rundown of all the tech in the car. I was able to lock in the vehicle Thursday afternoon and finalized the sale within 2 hours; fast service, very considerate of my time and schedule. Brody from the technical dept was able to identify a few small problem items during the final check and proactively talked to the service department on my behalf for an early morning appointment the next day. All in all, great experience & hassle free, worth leaving a great review!

I found the car that I was looking for online via the Mercedes-Benz of Ann Arbor dealership website. I submitted an online request to see the car. Within 30 minutes, Susan Arrow Susie contacted me by phone. I made an appointment to come in and test drive the vehicle. Of course, I took a friend with me :)When I arrived, Susie copied my license, and we took the GLC 300 for a test drive. I loved it, but I needed to see the details in the numbers. I told Susie that I planned to finance with my credit union if I purchased the vehicle. She told me she could get my interest rate lower than what the credit union was offering. I told her I would be in touch - that was on Friday, June 18th, 2021. That night I submitted the credit application. I received a text from Susie on Saturday, June 19th saying that she was excited to see I was ready to proceed with the purchase and could obtain a lower interest rate than the credit union offered. I was very excited, but the numbers needed to make sense on my end. After looking into it all day, I couldnt make it happen. I texted Susie with the sad news on the evening of Sunday, June 20th. She texts back saying that she understood.On Monday, June 21st, she called, stating that she needed to close out the inquiry and wanted to know what happened. I shared with her that my insurance company was quoting insurance insanely high. She said that if I was still interested in the car, she had a contact that she works with regularly - he is an insurance broker. I called Martin Shina, the owner of Goosehead insurance. He called me back, asked a few questions, and provided an excellent quote for the GLC, as well as ensuring the other cars in my household and better homeowners insurance rates.I called Susie back and informed her of the good news. I planned to pick up the car Monday afternoon. I called Susie and asked if the dealership offered big red bows for pick up. She stated; unfortunately, we dont do bows. I was sad, but I understood. When I arrived for pick up, the car was draped in a beautiful red fabric, and the team at Mercedes-Benz of Ann Arbor had my husband video the moment as they revealed the vehicle to me. It was amazing! The finance step was all electronic, and my files were provided to me on a USB drive for safekeeping. The concierge walked me through the setup on the components systems and personalizing the MB app. This was an A-1 service, and I would recommend this dealership and its staff to anyone I know who is in the market for a luxury vehicle. Thank you, Susie, and everyone at the Mercedes -Benze Ann Arbor dealership for making this moment memorable.

MIckey went out of his way to help me decide which vehicle suited my needs best, even meeting me one morning as soon as the dealership opened and helping me load my golf clubs into two different vehicles. And, he was so flexible. We were considering one car and while waiting to finalize the agreement, switched to a different vehicle and he totally was on board with the switch. He was a joy to work with.

I recently inquire with this dealership about extending my warranty on my benz ive had for years now.(PURCHASED FROM THIS DEALER SHIP) I called inquiring HOW TO GO ABOUT extending my warranty. I was transferred to the finance department . Louie Richards is in charge of finance. You wouldnt believe how rude he was to me. From his tone, to his lack of customer service, I felt the need to do this because I have been taking back on the lack of professionalism. The fact that Mercedes has someone with that kind of attitude lack of motivation to help in FINIANCE(TAKE MY MONEY AND SHOW NO RESPECT). Needs to be adjusted!!!! He didnt even want to pull up my name to help me. I hope this message is to be taken serious. Eric the manager did do a good job of cleaning up behind Louie Richards! Eric was kind and helpful, and took the time out to help me. Im a consumer wanting to extended my warranty on my Benz. When you read this call me Bryan Dandurand GM to let me know that this want happen to no CONSUMER ( PAYING CUSTOMER) AGAIN.

My experience with Michael was excellent. He was well prepared, professional and very informed as to the features of my vehicle. I would recommend him to anyone who wants to get the best deal and service. I was very impressed with both Michael and the other staff at Ann Arbor Mercedes-Benz. This a great place to do business.

MB of Ann Arbor has always been top notch for all my sales and service needs.Shawn Durham has assisted me as a service advisor for many years and I have nothing short of fantastik to describe his ability to get things done.If you ever need your Mercedes serviced Shawn is the person you need to talk too.

Mike C and the entire team saved my trip and my mind. Unusually extraordinary service that will go unmatched for probably decades. I will purchase my next vehicle from them based upon this service excellence alone. TRULY EXTRAORDINARY AND OUTSTANDING. THANK YOU TEAM ANN ARBOR.

Since I started buying/driving the Mercedes-Benz product (Im on my fourth car) I have only used the service department at Mercedes-Benz of Ann Arbor. The service department as been top notch each and every time. They are friendly, describe any service (usually just regular maintenance because the cars are excellent) and return it to me clean. 100% I would recommend this location for service.

Treated me fairly. NO.Have to modify my original comment. Suburban mechanic did not tighten brake fluid cap sufficiently and I had to have car repaired. Was not covered by warranty so I had to pay for the repair. Went back to Suburban for reimbursement and they went silent on me. Has been 6 weeks.Next stop: small claims court.

Had my C300 in for diagnosing a potential misfire / hesitancy on acceleration. Service Advisor Michael listened to the problem and had a great technician Cody test drive the vehicle in order to experience the issue described. Tech found the issues in the fuel adaptations when connected with instrumentation. Issue resolved once updates made. Great technician and great Service Advisor (Michael). Very pleased with their honesty & hard work. Highly recommended.

Mickey was great - I ordered my new 2021 GLB with the AMG/night PKG. He provided frequent updates on it’s arrival. Great to work with. Love the SUV!!! One of the best dealerships we have worked with. Go see Michael Hurley for your new vehicle.

Mike was great and made sure I had everything I needed from my car before I left it there for service. The loaner car was nice and my golf clubs fit in the trunk with no problem! Thank you once again to Mercedes of Ann Arbor and their team for providing a pleasant and efficient experience.

Incredible dealership. Everyone there that I’ve had helping me has been super professional and over the top with trying to make sure that my car is in great shape. I drive a half hour extra just to come here because of the great service I receive. Mike Cizewski has been my service advisor for everything and always has the answer to my questions, even when my car isn’t in he’s just a text or call away. Thank you! 🙏

Remington Kitchen, Service Advisor (the best)Great Dealership and great service as always. Prompt and well done!

I am very pleased with the service I have received at Mercedes-Benz of Ann Arbor, Michigan. I have dealt with Mike Cizewski, the Service Advisor there, on several occasions. Mike has always been helpful, pleasant and efficient. He calls to let me know what the technicians have found, and he answers any questions I might have. Then, while the car is there for repair, I get calls and emails from Mike letting me know the status of my car repair, and when it will be ready. My car is always ready right on time with a fresh car wash waiting for me and purring! I would highly recommend Mercedes-Benz of Ann Arbor to any Benz owner!

I had the pleasure of working with Mr. Ryan Yamamoto. He was very kind and patient throughout our whole process. He explained the GLA and GLC models in detail and tailored them to my interest. I ultimately went with the GLA and love it. I would definitely recommend anyone to see him!

Mike is always on top of what the car needs and works to get us in and out in a timely fashion as we come from a bit away for services.

Susie was great. If you are looking to purchase/lease a Mercedes go see her!

Excellent service every time I need to bring in my car for maintenance. Shawn is always ready for me when I arrive to make the transaction quick and efficient. He is prompt with phone calls and keeps my best interest in mind with each appointment. Much appreciated!

Mike is always respectful of my time and takes care of business with the end goal in mind—servicing my automobile the right way, the first time. Mike provides a thoughtful explanation of what he recommends, then executes the agreed upon plan of action.

Shawn is the pinnacle of customer service. Great customer orientation and provides good insight into the problem at hand.

I recently had to replace the tires on my lease. Mike Cizewski, the service manager was prompt, efficient, and professional throughout the entire experience. Thank you Mike for your superior service!

Good service but the service took longer than expected. It would have been fine if i was not in a time crunch.

Michael Hurley was a very attentive salesperson. He always called me back and was happy to answer any questions or concerns along the way. I am high maintenance as a car customer, but he didnt flinch!

Im just starting the buying process but my experience today was fantastic. I worked with Susie Arrow and was beyond impressed. She wasnt a salesman. We had great conversation and she made me immediately feel comfortable. As I look for a very specific model this dealer and (almost more importantly) this Sales Professional, remain high on my list.

Great people to deal with.

Shawn is awesome. He is always knowledgeable and helpful. He is the reason we come back to this dealership

I have to say that I implicitly trust Shawn with our cars and I appreciate his true dedication to service! We have decided to largely remain with Mercedes because of Shawn and the service department. I drive a lot as Realtor and need to have safe and reliable transportation and I know that I do with our car. The service department backing me when we need work done is valuable beyond words! In addition to reliability I feel a sense of family with the service department! Shawn, Beth, and Matt are the BEST Thank you so much! Maura Rains and family!

Very expensive auto care service, diagnostics 185.51 for first 30 hour to a hour after that if futher diagnosis is needed gone head and add 335.91 for a deeper diagnostics to be thorough but just be prepared to pay separately for each system checkTune up approximately cost 567. Or moreOil change ~ 155.85 labor cost oowee$3,400.91 rods & control arms upper lower joints oh boi, if you have a mechanic on your team appreciate them they can be the difference that saves you time money but if you dont it costs to be a boss.

I want to pay a great compliment to Mike Cizewski. Mike is a service advisor at Mercedes-Benz of Ann Arbor. I am the body shop manager at Bill Brown Ford in Livonia. We repaired a C300 for a buddy of mine and needed to send the vehicle to a Benz dealer for an inoperative power deck lid. I knew that most of the local dealers would tell me that they were booked until 3 or 4 weeks out. After calling 3 local dealers my suspicions were verified and it looked like my buddys vehicle completion would be delayed. Fortunately, I called Mercedes-Benz of Ann Arbor, spoke with Mike and he stated that he would do everything that he could to get us in and out. We dropped the vehicle off on a Friday morning. Mike called me with the diagnoses, stated that two parts would be ordered and that they would receive them the next day and that the vehicle would be ready by mid-day Monday. Everything that Mike told me came true. I was extremely impressed with his service. This means a lot since Ive spent the last 36 years working for two big dealers. I have referred my buddy to Mike for service and for a sales referral for his next Mercedes. Hats off to Mike!!

This my third coupe (E400, now E450) WOW sooo beautiful!! Eric Gajda is my sales specialist who found me “just the right one”! When I first came in I wasn’t quite sure of their choices available with colors and options I preferred, so decided to look further. It wasn’t long and he asked me to come back in and check out a new arrival they thought I might really like. Bingo!! He listened and without making a big production of it or pressure...snuck that beauty right into the showroom. I was so thrilled...and highly impressed! No, not just because of the car. It’s Eric and the rest of the staff. I love them all...three cars running! Excellent! I highly recommend Mercedes of Ann Arbor! You won’t be sorry.

Sean is highly professional. He is very patient and understanding and cares for the customers in providing the best service . He like to provide the best service alternatives that are available to him to help out his customers. He goes beyond of what is expected of him. In my opinion and with my experience he is one of the best

I had a great experience with Michael in the purchase of my car. He and everyone at the dealership we encountered were very kind and efficient. I highly recommend Michael and Mercedes-Benz of Ann Arbor.

Stock is not available will deliver in December 21

I had a pleasant experience with Mercedes-Benz of Ann Arbor. I worked with Dina and she was awesome. She was very professional, answered all of our questions and made the purchasing process easy. Very satisfied!

Shawn was very accommodating to our tight time frame for service. He went above and beyond to ensure our car was ready in the time promised. He did a great job throughout the time our car was in for service of keeping us up to date on the status of completion.

It was an absolutely great experience! Susan A is extremely professional yet warn, kind and very polite. I am very happy that I have this opportunity to provide feedback and give her the best review! She is great, confident, inspire trust. As a customer I felt that I am taken care of, can contact her in the future with further questions, and that she is giving me the most honest answer for my questions. Great person!

Really nice people clean showroom and they are there if you have any questions

I really enjoy working with Mickey, he is very knowledgeable and always goes the extra mile. I have purchased a few vehicles from him and have always had a great experience. No pressure, great salesman, loves his job!

Great service by Mike..I work from home and it worked out really great with them picking up and dropping off before I was done for the day

Worked with Suzi Arrow. She was wonderful and extremely helpful. Give her a call.

As always, TOP NOTCH SERVICE is provided EVERY TIME I have visited Mercedes-Benz of Ann Arbor - MIKE CIZEWSKI is THE BEST! The entire team always makes me feel like family! HIGHLY RECOMMEND!!!! A+++

We were looking for a killer CPO deal on a new generation E-Class. There werent many of them around as CPO yet, and we missed a good period of time to buy them. So when we finally became serious and found a fairly good match at Ann Arbor, we were pretty happy with the prospect that we may not have to travel great distance to get a great deal. Unfortunately the car they had did not have the potential to be that killer deal we were looking for; and a few weeks later we found one 500mi away from us, which I flew out to buy.Even though we ended up not buying from Mercedes of Ann Arbor, I feel compelled to give them a thumbs up. Mickey Hurley was a wonderful sales person. He was extremely knowledgeable of the product, and impressed us many times with features on the car (and the phone) that we did not know - even after our own research. He was very respectful and helpful throughout the test drive and discussions.In contrast to the dealer on the eat coast where I ended up buying from, Mickey and MB Ann Arbor are a lot more professional - worthy of the brand. Seth helped me trying to reach that deal. As I said we werent able to reach one, but throughout the process they were very patient and respectful. This is my first MB, and now I can say not every MB dealer lives up to my expectation of the brand, but MB Ann Arbor does and I will visit them again for my next need or send my friends there. Thanks guys!

The experience I had @ Ann Arbor Mercedes is a totally turn around then the time, I was @ this dealer in 2010, the service advisor Mike was excellent very professional and knowledgeable, and genuinely concern about my Vehicle needs and my needs as a consumer, he worked with me during a crisis time in my family, my wife was hospitalized with a sudden illness and my car was in for service, he worked service and a loaner vehicle around my schedule, not the dealerships needs. I will only deal with Mike for service on both our Mercedes e-class cars 2019 e 450 wagon & 2018 e63s AMG sedan. Also Brody the conceive connect my mercedes m brace to my 2018 e63s AMG, he also connect my pandora and showed me how to operate my cars tech systems, without him I would be lost, as a 62yr old gentleman its all new to me, thank you Brody wow, he also invited me & my wife to dealer to instruct us on using the automatic parking system, Brody is a special kind of guy very warm. & Friendly, great experience.. Ive decided not to take our cars to any other dealer than Ann arbor, mercedes for maintenance.

The overall experience was awesome, especially when I received the vehicle back clean and the floors were even vacuumed. It was exceptional customer service

Susie Arrow got me into my first Mercedes Benz!Thank you so much Susie!Shes highly skilled and knowledgeableAnd will get you into your first Mercedes Benz with ease.

I transferred to Mercedes in Ann Arbor from Novi to obtain much better customer service then I ever received there. Mercedes Ann Arbor rates 10 stars from professionalism to respect to promptness. Just a fine-tuned group there. Mike Cizewski in service was fantastic!!

Tristen is a great salesman and helped me right from the start. He was very cooperative and helped me throughout the credit approval process

My car has been in and out of the service department at various MB dealerships and nothing compares to the stellar service I’ve received from Shawn Durham. He goes above and beyond. I’m grateful MB AA has them on their team!

Tristan was extremely helpful and kind. All around great salesman never pushy or misleading.

I would definitely recommend Michael Spinale to anyone wishing to purchase a car from Mercedes-Benz of Ann Arbor.Working with Michael turned out to be a very pleasant experience and I am very happy with the purchase of my MB 250e electric car!

This is for the general manager if he really cares about costumers, I bought a thermostat for my Mercedes witch it’s has only 46000 miles because the original one failed, after couple days only the new thermostat failed again, I took the vehicle to two certified shops and they did diagnose the car and both said that the new thermostat is Miss-function, I called the dealership and they said bring the car and we will diagnose the part and if it’s miss-function we will replace it, I asked twice and two different peoples if there’s any charge and both said NO, when I arrived they told me you have to pay 160 $ for diagnose the part and if it’s the part it self we will not charged you, he said that’s the policy and the part should be inspected by only Mercedes dealership, i didn’t trust the guy witch is the ( parts manger) so i told him I’m going to pay 160 to another Mercedes dealership and bring the report while you only verify reports from Mercedes dealership and he said NO we don’t care about any other Mercedes dealership and you have to pay us to do the diagnose, I don’t have any problem to pay more money to fix my car but i do have problems we someone tried to play around and not be fair with me, and my big problem is the parts manger said yeas we made mistakes by telling you it’s free charge and we are sorry!! I drove one hour and spend the whole day because a mistake that they madeParts manger are so rude, no responsibility and he’s not compatible with specific Situation like my situation when the manger should be the person who’s able to handle any situation and make customers happy and satisfied

Shawn Durham, Senior Service Advisor: Shawns the best! We trust both our Mercedes to him.

Exceptional service by Mr. Price at Mercedes of Ann Arbor. Very knowledgeable and very prompt in getting back to the customer with a full detail feedback on the car issue.8/19/21: Another excellent service appointment @Mercedes of Ann Arbor. This time, Mr. Durham took over the care of my car and handled everything exceptionally. Many many thanks to Mr. Davis (Service Manager) for organizing everything for me prior to me coming to the dealership on the day of service.

Ryan Yamamoto has been a pleasure to work with. He is knowledgeable and very responsive to requests before and after the sale.

Very courteous and detailed with all my questions prior to my final purchase . Closing paperwork was painless and follow up on any open issues has been great. I highly recommend Susan for anyone in search of a Mercedes

I found Shawn to be the most helpful service advisor I’ve ever encountered at any MB dealership. I’ve been a MB client for more than 30 years in Canada, and while on a recent trip to Michigan, I refueled using ethanol instead of diesel. Shawn oversaw the delivery of my vehicle to the dealership and provided timely and accurate updates to me and the car was returned to me quickly and for less cost than his original estimate. I would highly recommend Shawn, his team and the dealership Mercedes of AnArbor.

Ive worked with Mike several times and it has always been a pleasure. He knows his stuff and listens to what you need done.

If your looking to buy a car from any suburban dealership, be prepared to get hustled. I agreed on a price for a vehicle. They sent me texts confirming price and availability, told them I was on my way to pick it up. First I was told the car was getting paint and to come in the morning. The next morning I get a call that someone had out bid the price we agreed on and it was sold.If you agree on a price, honor it.

Mike Spinale was professional and personable when he sold me my Mercedes. I highly recommend him.

Mike Cizewski was great to work with and outstanding follow up. We bought our vehicle new, at a different MB dealer, however it was very difficult to get service. Decided to take the vehicle to MB Ann Arbor for service and it was a great decision. Very fast, thorough and professional. All future service and purchases will be at MB Ann Arbor.

Today I had the pleasure of being served today @aMercedes- Benz Ann Arbor by Susie Arrow and Brody Bennett. The delivered excellent setvice and salesmanship. Knowledgeable, patient and kind. They made my visit Awesome. Thanks so much job well done. I would highly recommend Mercedes Benz Ann Arbor .

Before moving to Michigan, I was seen at MB Gainesville, but MB Ann Arbor is so much better! I appreciate the level of service and detail received from Shawn. They were willing to work with me when needed. I will continue to see MB Ann Arbor for all of my service while living here.

Awesome place to get service completed. Shawn Durham the best in the business. He always goes above and beyond to make sure I have a great experience when Im there and treats me like family. Even if I come in for something small like a fluid top off he personally takes care of it right there in the service drive. As long as Im driving a Mercedes, Shawn will have a loyal customer.

I Love Mercedes of Ann Arbor! Eric is a salesperson you can trust, listens to you and your concerns and knows how to treat a customer! Beth is the BEST! She goes out of her way to make you feel special! The entire staff greets you with their friendly approach. Mercedes Benz of Ann Arbor is not around the corner from my home (I live in West Bloomfied). Trust ME, they are worth the drive!

Shawn and the staff at Mercedes-Benz of Ann Arbor got me in and out, kept me informed! Just all around great service!!

Great service and very honest. Thanks for your honesty, was scared of any major repairs, they came back and indicated that nothing was wrong with the car even though the engine light was on. The only problem was when the car was recently purchased, and the tires were replaced and the wrong tire sizes were installed. Replaced the tires and engine light turned off. Highly recommend for their honesty.

I went significantly out of my way geographically to purchase a new vehicle at Mercedes Benz of Ann Arbor, specifically because of the caring and welcoming attitude of their staff, and their ability and willingness to make a deal come together that left everyone happy.My sales consultant Susie Arrow, who is perhaps the nicest person you will meet on or off a car dealership lot, worked extensively - and with endless patience - with me to put together the perfect package for my needs. Sales manager Dan Wilson had all the answers and helped make the deal happen. Service manager Matthew Davis saved the day, and the deal, by having the solution to a last-minute, potentially deal breaking technical issue readily at hand. And finance director Louie Richards handled the final paperwork with efficiency and affability.In all, the entire Mercedes Benz of Ann Arbor team made this task as pleasant and stress free as I have ever experienced. I would recommend them without reservation to anyone looking for their dream vehicle!

Ryan was fantastic! He was efficient, knowledgeable and friendly - a great experience overall.

Brought my E350 CPO vehicle with extended warranty in to have some issues looked at - collision prevention assist randomly flashing/beeping, rear sun shade not stowing properly & speaker buzz/rattle. I was informed that i would be charged $350 just to have the vehicle inspected (refunded IF they determine MBUSA will cover the repair). Ive never had the Acura or Audi dealers charge me to look at my car . . . especially if it is under warranty. Maybe Ill try another dealership, but will never return to this one. Too bad for them as I love the car and will be buying another Mercedes this fall.

Shawn Durham went above and beyond to give me the best service . He did research on what I wanted and found the best price without even my asking - I had previously agreed to a steeper price and hours later he gave me good news that he found a seat repair for half the cost - again, going above and beyond. He sent pictures as the work was being done so I could see the progress and kept me in the loop the entire time. He was the absolute best - he made my life as easy as possible. Appreciate you, Shawn + the team at Mercedes-Benz of AA!!

I had the BEST experience with Susie Arrow! She was warm, knowledgable and truly interested in finding me the car that would best suit me. She even sent me home with a cup of delicious hot cocoa to go. I will recommend her to all my friends. Thanks Susie!

Mike worked really hard to find me my GLB. I love it. The buying experience was flawless.😊😁😬

Shawn Durham is an Outstanding Service Professional, who willingly steps forward and resolves any difficult situation that arises interacting with all of the departments and personnel within the dealership and even outside suppliers if required to get timely resolution. He truly puts the Customer first and keeps Customers appraised of the situation throughout the entire Service and parts event. Thank You Shawn!

I had a terrific experience with Ryan Yamamoto as a sales and delivery professional. Id highly recommend him because of his knowledge of product and the business to anyone interested in a Mercedes-Benz.

The service team at Mercedes of Ann Arbor did an outstanding job servicing my GL450! They kept me updated, made sure my car was done when I was told it would be, and did a great job washing my car. Thank you to the Service Director Matthew and my Service Adviser Shawn for all of your help! I have had my Mercedes serviced by several of the dealerships here in MI but Mercedes of Ann Arbor has been the best!

Shawn make my visit easy and always has everything ready when I arrive. He keeps me informed and works hard to see that everything that needs to get done is done right the first time. We are on our third Mercedes and with Shawn great customer services it will by no means be our last.

It was my first visit at this location. Shawn helped me with diagnosing the issue. They did an amazing job with a five star customer service. It was a seem-less fix and my car is now back in smooth and excellent condition. Thank you and much appreciated.

I received excellent service and advice from Shawn while servicing my ML350 Bluetec.