Customer service is amazing. Ramon was so helpful and willing to figure out our problem. Every time I have had to go into this store everyone has been great. Highly recommend this store.

This was the first time we visited this location. But the customer service level was great! We had to wait but the the waiting experience was great. Will be returning to this location since the Sherman location is closed.

I went to this location today to get a mobile hotspot and decrease my monthly bill. Joel assisted me. He was very thorough, outgoing, courteous, informative, and a great listener to meet my needs. I have been to this location several times and they are always very helpful no matter how busy they are. Joel made my experience an incredible one. I look forward to coming back to see him if ever another need arises. Thank you Joel and this team for delivering exceptional customer service!

I’m a new customer so I stopped by to buy a screen cover and asked some questions about plans. There where several people in line and I almost walked out after about 10 minutes because it appeared to be very slow service that was until Lexi came to help. Lexi was exceptional and even though she was with another customer she said “welcome, I will be right with you” with a smile. Acknowledging my existence. She quickly answered all my questions and went above and beyond to make sure I was a satisfied customer. She quickly installed my screen cover on my phone for me meticulously without me asking. If you go there ask for Lexi! She has exceptional customer service!

We received awesome customer service we today from Moe the store manager and Kenny who made sure that we left with an outstanding experience. Problems always solved with a customers first attitude. Thank you kindly.

I would like to really appreciate one of sales representative Mustafa for his excellent support. We had a situation and he patiently waited for us after his work hours to talk to T mobile customer care and really went extra mile to resolve the issue and made it happen. T mobile should hire people like Mustafa.

This is the worst T-mobile store Ive been to... and its surprising cause its a corporate location and I usually have a good experience at corporate locations. I wanted to order a new cell phone, one of the foldable ones, but wanted to see the folding mechanism and how it folds, so I asked them to take it off its mechanism for a min so I can see that, they werent willing to do anything to present the device properly. its a 1000$ phone, all they had to do was use the key to unhook it for a min so I can look at it. even the manager (Jose I think) was like nope, we cant take it off, you can just look at it the way it is. just plain garbage. I drove over to the store in McDermott and 75-ish. They took the phone off and I was able to look at it and will make the McDermott location my home store as they provided EXCELLENT customer service, and its a franchise store.EDIT: I mean.... its great that you reach out to the negative reviews... but what good is it when I email the email you listed and get no reply?

Rannin really quick to change my sons phone number. Mustafa took care of us with excellent customer service!

5 Star Customer Service.. Amber really helped me out and spent extra time solving my problem.. Impressive.....

This t mobile has some of the best employees and sells reps! Joel, Amber and I’m really sorry cause I don’t know her name but she was training and was really helpful learning our new iPhones. Would recommend this store to anyone who is looking for an upgrade or ready to switch services.

I went to this store for some bill disputes. Very friendly and professional staff. Amber store manager and Martin put extra efforts to help me and get the issue resolved. Highly recommend this store employees. They go extra mile to help customers.

I came to this store under the impression that my charger was not working because thats what a different tmobile store told me and they even sold me a car charger when I came here I was greated right away and was helped by a fantastic gentelman named Mustafa who inspected my phone even after telling him I wanted a new charger and he found out that it was my charging port that was clogged up with dust and he took 15 minutes just to clean it out and it started working again from the bottom of my heart I would recommend this location

I appreciate these employees for always perfectly putting screen protectors on my phones for me. They get pretty busy but they are quite efficient. Theyre also taking proper safety precautions regarding Covid. Special shout out to Moe and Tiffany for great customer service.

Moe and Mustafa are really good they were really helpful and enthusiastic I would love to have them serve me everytime I need something

Got a new phone today and I must say Mustafa was on it. He answered all my questions before I could even ask. Very knowledgeable and know his stuff.. GREAT customer service!! Keep it up Mustafa!!

The reps and the manager were very friendly and they’ve answered all of my questions patiently and also stayed an extra hour after their closing hour to take care of my cellphone purchases. This wasn’t anything like my previous experiences at cellphone stores from other carriers. Will definitely recommend this store to anyone looking for new cellphones.

Joel had such a Great customer service got me in and out real quick

Whether I make an appointment or walk in, they make every effort to help me in a timely manner. Last time I was there, Mustafa helped my son place his screen protector on his phone. He was so patient!

Mustafa Arshad was very helpful he helped me upgrade to a new iPhone. He is very honest and deserves a raise.

This store is amazing. Every time I walk in, they greet me immediately and sign me in. They have a controlled environment, take safety protocols, and go above and beyond to help my family and I. If you want the best service come see them.

Moe and his team are the best! They go above & beyond. Been going to this location from 4+ years now. Great service

I have a great service from mr Mustafa he help me solving my call issue

They were very helpful getting my family switched over from AT&T. I also appreciate that the associate did not push more expensive phones on us than what we needed. Were very happy with our newer iPhones, the coverage is great, calls dont cut out like they did with AT&T, and I really love the unlimited data.

Always a great experience. Wait time might be a little bit on the longer side, but once it’s your turn they’ll take care of you. Thanks, Noreen (I hope I spelled it right)

Everyone in the this store is very helpful. I had an issue with my watch and the guy in the store spent 3 hours fixing it.even I left he continued to work on it until it was back to perfect.

Very good service the manger there MO helped me and my husband out with the issues we were having.

Kevin was awesome, the other employees were great, all very nice and professional, and they even hooked me up with a great deal on the new s21.

Great customer service. Moe great support. Appreciated

Shout out to Nawrin and her manager Moe for helping me handle discrepancies. Best customer service from this store, hands down

The store manager Mo solve all my problem through me and my family thanks to Mo we love to do business with this store thanks for all the help.

Excellent service they helped me transfer everything and I was in and out in no time. My new favorite store!!!!

Kevin O was an absolute pleasure to work with in transferring over from AT&T. Not only was service outstanding, he also offered me a variety of upgrades and packages that saved me so much money in the end. I highly recommend this location and all of there employees! They even brewed me a fresh pot of coffee! A+ 👏👌

False advertising. Went to get the 2 i-phones advertised free for purchasing 2 phone lines for a total of 90.00 per month. They offered me one cell phone 64 gb at 1000.00 for one and the other one free. That us not what they advertised on the TV.

I really appreciate this location for every thing they do. They are so professional from the manager to employees thank you very much.

I came in to get my data switched on my phone and they hooked me up with 50 dollar screen protector for free these people are too kind. 10/10

Came in to return an old phone upgraded and was told to wait. Two people in front of me and another costumer comes in walks up and is currently being serviced. Wow. I’m still waiting! Won’t be back here again.

I love this store. Everyone is so knowledgeable, helpful and friendly. It’s a busy store, but worth the wait. They go over the contract with you, offer upgrades without being pushy and do everything they can to assist. I went to another T-Mobile first and they were unable to transfer the data from my daughters phone. It hadn’t been backed up for a while and they couldn’t figure it out. So, we left and headed to this store. They had a machine in back to backup all her messages, photos, contacts, etc. We went to run some errands and came back to everything being transferred. Exceptional service. We will be back. Our customer service rep was Kenny G.

I absolutely LOVE this location! The manager, Moe, shows great interest in your visit. He welcomed me as soon as I stepped into the store and asked how he can be of help. I was only browsing, so I asked to be guided to the phone that fits my needs and wants the best and he did! I have had other friends visit the store and they were all helped by Moe. We all agree that he doesn’t want to just sell you a product. He caters everything to you as an individual, because he genuinely wants you to leave the store satisfied and happy. Which we did! Best T-Mobile manager ever!

Great service

Nawrin is the best Tmobile staff here in Stacys road...

Dont go here if you need help with your current device. They will just tell you to upgrade and get their lastest phones. Such a waste of time.😒😒

I had an issue with the warranty on my iPhone that nobody at Bestbuy or Apple could help me tackle (or even confirm that my warrant was valid). I think I was dealing with this issue for almost a week. During my visits in and out of the T-Mobile store in Allen Moe & and his amazing staff helped me out and got me squared away with no issue. I love the service here, if I ever run into any issues in the future I know I can count on this team to help out!

Worst customer service in the industry, DO NOT DO BUSINESS WITH T-MOBILE or you will be sorry.

I just recently switched from AT&T to T-mobile. I received excellent service and the representative was able to clearly explain the different options available through T-mobile that wound be advantageous to me. I love the international text and data since I travel abroad a few times a year. I’m so looking forward to being able to use my phone. I highly recommend T-mobile and especially the Allen location for outstanding customer service and value in cell service.

Joel was very patient and helpful with my deaf father

The last update - my payment method was not changed, old one was deleted with error left. It shows an error message on my account. And nobody could fix it in T-Mobile office. They just offered to try to change / setup autopayment by myself later, call or come back tomorrow!!!I’m already waiting for 40 minutes just for changing payment method. Tried do it online, but the website doesn’t work correctly. So how it’s possible to change the payment method???? For few minutes changes I have to wait an hour??? Really???

We have been with T-mobile for 22 years. We got lured away by spectrum 3 weeks ago. The service and customer support was HORRIBLE. We switched back to T-Mobile. I had come to this store a year ago to buy a cellphone case and was treated fantastic. So I came back here last night to unravel the mess I got my wife and myself into. Amber greeted us warmly like we were family. She got us to the ZEN Genius that is Mustafa. This dude Rocks!!! He handles EVERYTHING! With a calm of Yoda. He was hung up on 4 times by customer service while being switched to a different agent. But he just calmly dialed back and got another person and explained it all again. For FOUR Hours!!! which ran into 20 minutes after closing. Never once did it get the best of him, never once did he get frustrated. This guy is a rock-star. Amber and everyone else continued to ask if we needed anything. If you want The best customer service make the drive here. They were not the same people when I came here several years ago. But it speaks volumes on the manager and the training the staff get here. It reflects in every aspect of their personality and mannerisms. You can tell they love helping people. Just come here....dont go anywhere else. You wont be sorry.Old review a year ago........ New cell phone case, price was great

I own a Logistics company and this store was able to provide me with trackers for my trucks that came with ELD (electronic logging device). It’s required by law now so was able to get hooked up through these guys. They connected me with their business rep Ramon. My employees also get discounts on T-Mobile service since I have a business account. Definitely recommend these guys 100%, the manager Moe and the Rep named Alex were awesome!

We went in to get a phone upgrade and take advantage of the $300 trade in rebate. I traded in my Samsung Galaxy S7 so my wife could get the Galaxy S20 and I got her Galaxy Active 8 because my S7 would not hold a charge like it used to.But her phone would not charge through the USB port so we had to transfer Data WiFi. WoW. That took forever and they were very accomodating since we showed up 45 minutes before closing (6pm). After we got her data on her new S20 one of the guys there looked at the phone and put a Sim tool to pop the card out down in the USB connect and pulled out some lint that had gotten in it from being in a pocket.WOW. Not it worked perfect on the USB port. And I was going to take it to a repair center that probably would have just said they fixed it and charged me a lot of money..These guys are great and that is why I have my business account with T Mobile. Not to mention my wife goes to Germany a lot and there is no roaming on data since Duetsche Telecom owns them...Verizon is the pits. Dumped them years ago and never looked back. ATT.. Nope Family member has them and he is always asking Can you hear me now then callimg back because he couldnt hear me. What a joke for Phone service. T Mobile rocks for more reasons than I have time to list. And so does that sales person that fix my phone.. He knows who he is... Thank You....

Everyone at this store is friendly and outgoing. Jessica particularly helped me and stuck with me through a long process of transferring phones and iPads in separate locations (east Texas and Allen Texas) to T mobile. We got a really great rate moving from consumer cellular with a 10 gig cap on data to unlimited with T mobile at the same price. This surprised me! But what a nice surprise! Thanks to all the T mobile staff at Allen. Great job! Thanks Jessica

This is not a review about T Mobile, this is more to do about the store.The staff are good and they are willing to adapt and are also pro active. At times a new recruit may not know the answer to someones question that doesnt always merit a bad review if they could address the concern in the end. PS. Please book your appointment ahead of time as there might be wait times at this location.

Excellent customer service again! Went in to upgrade my sons broken cell phone and Joel helped me get the phone I wanted. They didnt have the phone in stock and I was about to drive to another store when their delivery arrived. A short wait while they checked shipment saved me from driving elsewhere.

I received amazing customer service!! Especially from Kevin. I came in not sure what I was doing and ended up having to wait on a response from someone for well over a half an hour and Kevin was so patient, and the rest of the crew were very nice as well.

Other than the wait, everyone was so helpful and solved the problem.

Now that the hasan guy is gone, service has improved dramatically! giving one less star due to the wait time. The store is extremely clean and well organized. Theres some room for improvement though, they should provide sitting arrangements for the waiting customers.

Hands down the best store Ive been to.Kenny and his manager Ashley (might be spelled differently) are absolutely AMAZING!! ❤I wont go to any other T-Mobile store. Just theirs. Ive had horrible experiences at stonebriar and the McKinney locations. NEVER AGAIN. The Allen team is the only one Ill go to.

I had a problem, and MO the manager helped me out a lot. Was very understanding and patient with me. All the staff in this store is always beyond helpful. They do there best to fix the problem and make the customer happy. I recommend this place and T-Mobile always!!

Moe and Roxanne are amazing. The entire staff was very polite and this store has great customer service.. Sooo beyond thrilled to have made the switch to TMOBILE.. I will drive the extra miles to keep going to this store

Alonda, who was really nice and knowledgeable, did a great job of explaining the different plans, and made the process easy. The manager, Roe, also made a point to come over and meet us. We were very impressed with the entire experience.

This store is really good. The staff working there are really professional, they know what they are doing. Especially Moe Abusaad and Ashley were really helpful. Five stars for sure.

Charges $30 for the privilege of adding a line to your policy. The next store I went to offered to credit it back to my account! Customer service, what a concept. Thanks for wasting my time, Maureen. Visit another TMobile store, youll be glad you did!

Went in for an upgrade on the new iPhone, I had thought it was going to take hours but it went by so smooth and quickly. Great experience will be going back for more upgrades and adding lines! Love walking into a place where you can have fun while shopping.

This T Mobile location is my go-to store for the last 3 years. The staff is always friendly, knowledgeable, and nice to talk to when making updates to my plan. I highly recommend T Mobile, and this store!

It is very disappointing to visit a store of t mobile and experience this very poor service. The manager ( moe) was very helpful and friendly in the first visit. However; when I went back Moe was not there to finish the process of my purchases. Unfortunately the guy was there has a very poor customer service and Needs to be retrained to customers service first.I have told him about my purchase and what the manager promised me and he said that the manager didn’t know about the store policy and had me cancel my order.Thank you Moe for trying to help but the other employee caused you to lose a valuable customer.

It is great service

A++ for great customer service at this location!!After 10+yrs of service with them, AT&T still cant figure out how to treat their customers!However, I walked right next door to T-Mobile with a idea of what I wanted, and how I wanted to be treated. Hassan was amazing! He went above and beyond and the store had a great attitude and vibe about it too. So far, the transistion has been wonderful and completely painless. Thanks T-Mobile!

This store was crazy busy but really helpful in the end. Kodi was an awesome associate and was really patient with us. Thanks for a great experience!

Ran to my closest T-mobile last night to do some last minute christmas shopping, placed an order for am ipad for me, bought my boyfriend a watch, paid the bill. I was helped by Rabiyah Mia and I have NEVER had better customer service or felt so at ease. Made me feel so comfortable, helped me understand everything so simply, and put a smile on my face the whole time. She mentioned to me that she was relatively new and I was shocked. A truly great employee all the way around!!

Worst experience. I just came in and walk around and no one even acknowledged me. I was there for 15 min and still no one talk to me so I just left..bad customer experience!!!! Probably not going there again.

Kevin and Moe were very friendly. I came in with serval question, each one answered with a detailed explaination. Kevin helped me with all my needs and was able to help me find the best and affordable plan. Thanks for making my phone experiences easy and quick!:)

Great people and very helpful. Its nice to go to a mobile store then they will go above and beyond.

Moe and all the guys in the store are so friendly! We had a nightmare with Sprint. Moe worked with us for hours to get our family switched over to T-Mobile. He went above and beyond. Highly recommend T-Mobile Allen!

To make a long story short, I truly appreciate the patience and determination Dustin and other employees had provided me with at my visit. I spent 2 hours at this location while Dustin worked on my phone and even helped me connect my fitbit. Truly appreciate this awesome customer service and going above and beyond! Thank you!

We spent 20 minutes waiting patiently as they helped others. Then at that point a worker started writing down the names of the people on a wait list. Rather than asking for our names (we were sitting near the register waiting) she asked the people who had just walked in the door and skipped right over us. There was only one other person that should have been ahead of us. I am a very patient person and had convinced my husband to stay ten minutes longer than he wanted to wait. It was very rude!!

I had a great experience at T-mobile. Moe the manager is great!!! I will definitely keep doing business with T-mobile.

I am very satisfied by the way they do their job. Great customer service.

I’ve been with T-Mobile for 10 years now and this location has to be my favorite. I was helped very quickly and there customer service was amazing.

Took 3 phones in, 6s, and bought 3 8s iPhones. No one told me they had a promotion going to $200 EACH for trading them in. When I called TMobile, they said it had to have been done when I bought the new ones. Cost me $600!AMENDED:After discussing the situation with the manager at the Allen store on Stacy Road, he agreed to take care of the situation as if I had done it that day. He went above and beyond to make it right. I believe things happen in all businesses, but what really shows the character of the business, is how they handle situations when they arise. Kudos on handling this perfectly!

Wait time is horrible. Forget about getting here and getting good customer service in a timely manner. Long ass line and only 2 employees? Ridiculous.

Great customer service, guys smiling and making eye contact ofelt like i was with family way to go To mobile Stacey, spirit is high keep rocking.Gold stars for you.

This is my favorite T-Mobile location! All the staff are tech savvy, very friendly and willing do anything they can to help. They are a pleasure to do business with!

As a long time AT&T Customer, I was concerned about the service quality. T-Mobile has the best deals (from what I can tell) when it comes to monthly billing simplicity and price. After making the switch, all I can say is Awesome. Service has been great and the LTE network is on par with my WiFi speed. Haven’t had any dropped calls or hiccups in any way. For those concerned about the quality, I am confident you won’t have any concerns. They seem to provide the most value from the major carriers.

I like to thank Ernest for helping me with my new S9. Best customer service ever

I love going into the Tmobile store in Allen. Very friendly and helpful staff. Make me glad Im a T mobile customer.

Awesome staff, they are great at working with frequent customers, Ive been in there a handful of times and every time Im greeted by name and welcomed with happy smiles!

HI very fast and GOOD service, GOD bless you all.

Very nice location and they helped me out switching carriers nice employees also A++ for helping me out

We went in on day after black Friday expecting crowds and long waits. We brought in a new Google phone I bought on line. We needed a new SIM and within 10 minutes they had the SIM in, service rendered and all contracts as well.Great service, We will be back for any phone need.

I was very disappointed with my service today. I walked in to order a phone case. And a employee there by the name Hassan. Was of no use and would not help me. At this time I noticed a lady walk in and she also asked for his help, and once again he was of no use. To add on that he seemed like a bit of a racist. Not only did he not help, but he kept blowing her off and refusing to even try to help. At this time I decided it was time for me to leave. So I left without purchasing anything. I will not return till proper actions are taken towards the employee. This is not how you treat customers. Very disappointed. One star for this place.

Manager Moe and Alex where awesome . Took their time to explain to me and where polite .

My wife and I just switched from AT&T to T-Mobile including making the switch from Apple to the Samsung Note 8. We were extremely hesitant at first, being big time Apple users. However, we have had some bad experiences with apple products and have been reviewing our budget. Our mobile expert was Ryan Nichols and he was extremely helpful with answering all of our questions and making the transition. T-Mobile had an awesome promotion going on with their Samsung Note 8 and Samsung 8! We are saving almost $50 a month on our two lines compared to AT&T. Service is just as good, if not better! An awesome perk with T-Mobile which we were both excited to hear about was the T-Mobile Tuesdays, where you get free stuff EVERY Tuesday just for being with T-Mobile. Examples would be free movie tickets, free pizzas at dominos, money off gas, etc. Im the type of person that doesnt like change and also likes to go with what everybody is doing, which is why we were with AT&T for so long. However, when you really do the research look at the prices, perks, and actual service I would NEVER go back to AT&T!! Just because Joe Shmo is with AT&T and looks cool doesnt mean Joe Shmo is saving money. In my opinion, $50 every month just made my weekends even better! Its time for a change, go with T-Mobile.

Cheaper prices, not too bad

Long wait time at store. It’s been more than 2 months and problem not solved . Very disappointed with service.

Excellent service by Ryan. He s patient and wonderful!

Poor customer service. Waited in the store but the representative decided to skipped us and served several people who came after us. Raised the concern but he didn’t seem to care. Still served other people even we had signed in.

The guys discussed my account loudly. They looked at me crazy and had bad attitudes. I will not be going back there.

Great people that work here. Very long waiting time.

Very bad customers services, I dont recommend anyone to go to this place, people working there have really bad attitudes, you dont get any help, very rude, associates even rude to the management, for over 6 years a T-Mobile carrier, trying to switch my phone using the jump, refused to do it. .. Im going to cancel my service. ..,very bad experience. Treat you like youre beneath them.

Just found out that someone from the store fraudulently bought 2 tablets and were charging the monthly bill on our account. We had to file a fraud charge through Tmobile corporate to get this resolved... Buyers BEWARE!!!!

Great service excellent help thank you moe