Very happy with the service at this location. 100% worth the drive from Plano.Pretty much everything went wrong when we were trying to activate my phone and Jessica was great.A lot of other people would’ve given up and told me I had to call tech support for Apple to get the problem fixed. Instead she took the reins and worked it out and now my phone is up and running.Thank you very much for all the hard work and diligence Jessica

Poor customer service, long waiting time for the time delay safe almost 10 minutes of looking at the wall before we could go on. just a long, boring, and unprofessional visit. Also, told me that they could not accommodate requests that i was told over the phone with AT&T said i could do as well as another store doing.if the phone is in-stock somewhere else i would go there.

Went to this location to upgrade my phone. Just got my first bill since then to find that it is several hundred dollars more and a new line of service was added without my permission! Not only is the bill for existing lines far more than what I was quoted in store, a new line that I don’t need? What kind of service is that? Don’t waste your time going here. I’m sure I’ll be on the phone with AT&T for hours to get these mistakes corrected. JERKS!

The staff at this store are very kind, attentive, and patient! Micah was extremely helpful today when purchasing a new phone for my daughter.

I appreciate Jessica, an associate in this store, for her knowledge, kindness, and patience.She was amazing in her customer service!

I’d like this store and services submitted by their representatives. The people there are very kindly and professional. The store answered all my questions.

The guys here had to earn their keep with the trouble my phone trade in was giving them. Nice guys and very patient

I asked so much of the sales guy helping me. He never balked, did it all and was so patient with me.

Went to get a new phone. Service was good and fast but I didn’t know the sales rep added features to my phone and plan that I am not aware of. She didn’t ask me if I wanted the Next Up or Protect Advantage. I wouldn’t find out until a few weeks later after getting my bill.Be aware and make sure to ask features added on to your plan.

Brent at this Allen location was amazing. He was quick, efficient, and helped me solve my very time sensitive hot spot issue. Recommend his services.

Stay far, far away from this store (maybe this company)! Benjamin and Sameer served us well the day of but now 6 months later - were still paying $80 more per month than what they promised. Its either incompetence or fraud. Either way, stay far, far away. To be clear, it was the trip to the store that caused the problem in the first place.

Jessica was very professional and friendly. She sold my wife and myself iphones 12. She also got us connected with Direct TV and Frontier internet since we will be moving to Georgetown Tx next week.She is a shining star as far as we are concerned and deserves a promotion.Gary and Barb

Ben is a super service oriented rep. He will answer all your questions all the time . Thanks for setting everything up.

The sales associate added a protection plan and an Att next upgrade service without asking me or even explaining it. It added 25 dollars monthly to my bill. I had to return and get it taken off. Very frustrating.

Walk in for the new internet, Mr.Benjamin helps me for plan selections etc, fantastic guy and very helpful. My job was done in just 15 min time . Quick and fast .

This location scammed us, saying if we added a line (which we already intended to), we could take advantage of the buy one get one free iPhone promo. Instead, we’ve been paying for that iPhone on our monthly bill. We have dealt with them kindly and patiently for 18 months, trying to get our credit for the phone. But honestly it’s probably time to cut our losses. The manager here appears to have been lying to us all along. Be careful.

I had a great experience! The employee Micah was so helpful. He showed me exactly what product I needed and then actually put my glass cover on for me!! He really went above and beyond! Awesome customer service!

You may want to stay away from the store. I decided to return to give ATT and give them a chance, while talking to the associate he asked my social, thinking he was looking up my prior but no he ran my credit for phone approval and said congrats no deposit. I showed him Grace.Ton and ton of mistake were made in Dec 2019 when I bought a brand new iPhone 11 Pro. Within 2-3 weeks it had ton of issues, but store refuse to participate in handling these issues but rather I was advices to contact Apple. Apple wanted to charge me brand new $1099 to send a phone out to me overnight it’s their usual practice to ensure customers do not end up keeping both phones but they refused to send it to original store where I couldn’t just picked up. Att this location from managers to assistant who claimed to help me but beer accomplished anything. 4 months later all lies and me put promises. They only treat the new comers with respect but 0 service after the sale. 1 year and 3 months has passed executive was involved and apparently the district manager (who I had conversation with) is another example of someone who promises but not just once but over 7 times told me he would call me and didn’t keep up his promises as someone in his role should have been careful. This guy had audacity to tell me he is looking into things and he will call me, every time he chose not to call the customer back. I had to chase this guy. 0 service after the sale. 0 you guys. The big shot district managers name His name is Ali) complete liar y’all. Then Heather chief of staff was involved from the home office, since I had left several messages with Prime Communications that’s who owns this store and they have over 2000 units. Apparently they never choose to call their customers back. I had left several voice mails and even spoken to a live person (in HR division that only division that had someone live. I was told several times that guy name Stephen would call back not once. I have gone up farther ten most would. 14 months after and 4 months of communication since Dec 4 2020 I was told by next week everything would be situated, yet I still haven’t got my original document when I signed a contract with them in December 2019 and after speaking to district manager and the chief of staff it’s been 3 1/2 weeks with the chief of staff and nearly 2 months I still haven’t got my original document they refused to give it to me I don’t know why?. These spokes on the business folks do not AT&T corporate do the franchise and this company does not know how to operate the customer service level that they should know when they run operation like this. I advice you folks to stay away from these pet monkeys and take your business somewhere. Read prime commutations reviews and Google it and do your homework, you would be shocked what you would find.I don’t want anyone to go through what I have experienced with these clowns who make a complete mockery of their company by caring so irresponsible and do not have respect for themselves or their clients. I still haven’t obtained my original contract that legally they are suppose too. I’m not asking for anything free as I was offered adjustments but as of today just to see the account is a hot mess.They do not care, not have respect foe themselves. Unfortunately you plant what you seed.From store level to executives- all incompetent, even the chief of staff who happened to be a very professional candidate in the company ams seemed to be involved yet it’s been a month and yet no answer. This saddens me. Go directly and deal with ATT corporate store then got to a franchise store just to hear their untrained hearts and lies. Customer’s are smart these day and don’t want to put up with this kinda of non-sense. Keep this in mind, after having 6 major surgeries last year and I’ve been trying to ask for assistance and yet the problem hasn’t been solved. Their excuse is I’m going to check on it/ and call you back yet either thy end up going on their sweet vacation or blames everything on season. These folks are lazy.

We had a great experience at our local ATT store today. Benjamin and Sameer were pleasant and helpful as we mulled over the myriad options available to us as a large and complicated family group. Benjamin helped us find the best deals for our needs and was particularly patient and knowledgeable.

SAMEER took really good care of us my wife amd I bought two iPhone pro 12 and bought two chargers we don’t use and he exchanged them for us amd helped us take care of my sister-in-law and her phone

Ben is very very disrespectful and not worthy of a sales job. I walked in and I can immediately feel the negative energy coming from him. He didn’t even put in the effort to walk towards me and try to help me. When I asked him to check my data plan and see what kind of plan I have so I can upgrade it if needed, he rolled his eyes and didn’t look happy about it. I then told him to not bother and that he is a very terrible sales representative. I worked with AT&T as a sales representative before and it’s shame to see a company like AT&T have this type of service in their stores. Throughout all the sales experiences I’ve had in the past as a sales representative, he is BY FAR THE WORST sales representative I’ve ever met.

Buyer beware at this place. Ive been battling with ATT for almost 6 months off and on over a phone that we were told was free when we signed up. Turned out maybe not the case. VERY frustrating!! Easily the worst ATT experience in my 20 years of loyalty to them.

Ben went out of his way to make sure I got the right plan and phone - awesome!

Amazing customer service, very helpful! Thank you so much!

Sameer is WODERFUL!!!! Extremely knowledgeable and helpful.

See Benjamin! He Answered all of our questions, very patient, and extremely friendly! We had a great experience!

Fast and easy service. They did the best they could with the lack of employees in the store. The store could look nicer and have better product displays but obviously that’s not the employees fault.

Was in and out in a short amount of time. All of my questions were answered, and Benjamin was awesome! He really helped the process go smoothly and was really happy with the service provided. Will definitely be coming back to this location.

They were the only store had what we wanted and the employee was friendly and helpful.

I came into the store today and worked with Benjamin. He was friendly, greeted me appropriately at the door, knowledged on the products, and very eager to help! Please go see Benjamin for all of your AT&T needs!

These Rep guys in this McDermott location are really nice and helpful. I was in and out with new phones and switched service in like 40 min. I highly recommend these guys at this store for sure.

Tried to go buy a pre paid sim card. The guy at the place was arrogant and didnt care. Asked for a sim card to check if the phone works with atnt and he said he does t have any.... he looked busy texting though... att just lost a customer. Hope they get more dedicated employees.....

Benjamin was very polite and helpful. Quick and pleasant.

Let me just start off by saying that I have a strong dislike of ATT - when I call the it’s an automated nightmare before getting anything resolved in the call. Once you get a person it’s an outsourced call center communication nightmare. I really do not like dealing with ATT. Now let me explain why I gave 5 stars... I’ve experienced some life changing phone losses - phone falling in water, a phone left on the roof of my car and being run over on Bethany, and the saddest was when my phone slowly died in front of my eyes after I was caught in a random torrential Texas rain storm - Sameer at this store has been a life saver... I leave 5 stars because it’s been Sameer who every single time I’ve walked into this store has taken the care to getting me a phone same day, helping me save photos, helping me gain access to the cloud, waiting patiently for me to reset my passwords... Sameer - each and every time. Over the weekend my family experienced a tragic phone fatality on Interstate 35... Guess who saved the day today person reading this review... Sameer. I’m leaving this review because today Sameer took the time and expertly reviewed my plan - he made sense of the contract money grubbing bologna that AT&T contracts are comprised of and reviewed all the costs and options with us, and he helped us find a really sensible solution and equipped us to be better prepared for any future phone hazards that may come our way. Sameer has been my go to “Phone Whisperer” and deserves having a statue put up at city hall for the work he does. This man is a local hero - if you have signed over your soul to AT&T and experience a tragic phone loss please save yourself the time and just go see this AT&T Grandmaster.

Excellent experience with Benjamin. Very professional. no wait!!!. Courteous and great service

Jessica was very helpful made the whole experience very enjoyable

Worked with Brent on Black Friday to get an iPhone 11 Pro. He was awesome!The AT&T systems were extra slow due to high volume of upgrades and such but he kept us in the loop while we waited. Explained our upgrade options and the trade in credit very well.Also they had phones in stock unlike many other AT&T stores and retailers.

Quick, professional, not pushy,. Courteous.

Awesome experience from start to finish! My phone died on me midday and by the time I got to the store I was in a full blown panic! Sameer M. was so nice and patient with me and got me taken care and ready to be on my way in less than an hour! Thank you so much!

Stopped in to upgrade my husband’s phone and was out the door in 10 minutes! Benjamin was awesome! Super efficient and professional.

Brent was awesome today. Got everything transferred to my new phone perfectly! Will definitely come back to this location for the excellent customer service!

The customer service staff is really doing their best to make this transition from over 17yrs with T-mobile, a pleasant and painless one.

Sameer is the best associate I had ever been served by He is an exceptional person very knowledgeable and good man and smart down to eart

The associates are work super fast and friendly. There was no hesitation to help me with a customer service issue. I really appreciate the great customer service!

Brent helped us get a new iphone 11 for my wife. Answered all of our questions and was very friendly and knowledgeable. Would definitely recommend him and this store!

Nice experience

I really appreciated all the helpSameer gave me he was very patient and knowledgeable!

I went to get a new screen protector on my S10 and was helped by Kreshaun immediately. He made a great product recommendation and then offered to install it for me without me even asking. He did an amazing job putting the protector on and was very personable. One of the best and smoothest retail store experiences I have had in awhile.

I really enjoy working with the staff at this location. They go above and beyond to help me every visit. Y’all keep up the hard work! 5 stars all the way!

Store reps Brent,Micah and Kreshaun were amazing and helped me during a pandemic and were so kind highly reccomend this location!

Sameer was fast and resolved my issues.

Sameer is knowledgeable and has taken excellent care of us through several phone transactions in past year. The go to manager. Make sure to ask for him. I would even call ahead and obtain his hours that he is at store.

I came in for a new SIM card for my new S8 near closing time on August 14th. Both of the employees were very personable and professional. Dillon helped get me squared away and exceeded my expectations in helping me with my new phone. I know some ATT stores are good and some are not, but this store is great! If I need anything else I know where Im going.

Brent, Kreshaun, and Benjamin were extremely helpful and intelligent and new exactly how to resolve my issue that another store created. They were patient and listened to my issues then took over and resolved all my concerns! highly reccomend this location to anyone needing help!

Great morning at this AT&T location! I went in with a cracked cover screen, brought in my new one I had ordered, and they put it on for me in 2 minutes... and they were super sweet!! 5 gold stars!!! ⭐️⭐️⭐️⭐️⭐️

Great experience. Four employees to five customers. Once it was my turn, the man was able to swap out my Android for the iPhone I bought somewhere else in just a few minutes. He walked me through the easy setup and had me on my way in under 10 minutes.

I went in one day to have my phone fixed thinking itd be a quick fix. I walked in to see only one employee for the ten people already seated and waiting. Whats more, the employee did not look like she knew what she was doing. So I left and went to the retail store on Stacy rd where it took five minutes to help with my phone issues.

Great store and staff. Wait time can be high

Brent was wonderful. He was patient helping get my friend set up with an Apple Watch.

Went to upgrade my phone and Sameer helped me from start to finish get a phone and transferred all my data he made it easy for me!

My wife bought her new iPhone and iPad here and Sameer was very knowledgeable, helpful and patient as he set everything up for her. He also has been very good answering her follow up questions. Today I brought my new iPad (not bought here) to him when my wife brought her watch in with questions. He answered every question I had. All of the staff here is good but Sameer is outstanding.

I went in to have my service switched from my Blackberry to a new iPhone. The manager helped me and even installed a glass screen protector for me even though I did not buy it from AT&T. That was very nice of her to do. I needed a couple of car chargers which she found and since they had a buy-2-get-1-free special she found an external, rechargeable battery for me that I got for free. Thank you for your help and great service!

Visited location to upgrade my phones and Kreshaun and staff were exceptional they did everything and more to help!

The employees at this location are very willing to assist with all of my needs. I very much recommend this place for you ATT needs

Sameer was very knowlegable and willing to service all of the issues I had with my phone and plan. Very much worth the trip for the atmosphere alone

So pleased with my experience with Kreshaun!!!! I was on the phone during two separate occasions trying to fix my phone number and my husbands, not a single representative was of any use. I went to the store and didn’t really get the help I needed. The next day we went to see Kreshaun and he helped within 20 minutes!!! Honestly, I wouldn’t have been an AT&T customer anymore if it wasn’t for his REMARKABLE service!!!! If y’all go to this store I highly, highly recommend asking for Kreshaun!! Awesome!!!

Kreshaun was so helpful and nice fixing my technical issues

I would love to finish the deal in this store because of Mr. Dayln, he was a nice guy and patient for answering all our questions and concerns.

Went to the store to purchase a new phone and to get help regarding unacceptable internet service and to lower TV bundle. Brent called customer service for me, explained my needs, and continually checked on me to make sure I was getting the answers I needed, while assisting all of the other customers. Superb customer service!!

Benjamin was efficient in helping me with my requestsThanks

Fantastic service! I even got some fees waived! I asked a million questions and was did not feel like I was being rushed. They really care about their customers!

This team helped me replace my phone and was super helpful

Sameer was the best. He was knowledgeable and patient with me.

Best experience I ever had with TV and internet service, especially working with Sameer and Brent. Highly recommend

Ask for Sameer! He was the BEST salesmen, knowledgeable plus Honest and really helpful. I even ask for details on my bill and he gave me the amount my phone bill would go up.. of course you have to wait a month to see the correct amount but he was right on. I ened up getting watches also so I dont have to carry phone with me all the time. Yes my watch works without being connected to phone. Even the Huge table works on my att account. No wifi required. I travel a lot and Sameer set my wife and I up perfectly.

Walked in with my wife to get a phone. The only guy on duty was talking to other people, but completely blew us off. We waited for over 5 minutes without being acknowledged, and left. Dont waste your time.

Brent and Sameer at ATT have been awesome helping get our phone service to work in our new apartment. They have the patience of Job and total pros.

Brent helped me upgrade my phone. Patient, knowledgeable and friendly. Great experience

Kershaun was Awesome! Friendly and very knowledgeable.

The worst company ever !!!!!! they offered me a deal in January which must be better than what I had in price for two phones. It was the biggest mistake I’ve ever made, because they are charging me triple the price every month. I get a bill for about 400 dollars every month and the deal was for two line about 150 dollars a month after I asked the customer service representative many times that I want to make sure that I will not pay more than what she told me The deal is, and I made sure I asked her many times what was the deal she gave me, and how much it will be every month including taxes, and she agreed about what I said that she told me. Actually it was my biggest mistake that I believed her ... they are stealing my money every month and I’ve been calling them for about 5 month now and every one transfered me to another department and they said that I had to pay the bill as is!!!!I paid all the bills because I don’t want them to affect my credit but the bills are so high unbelievable.I kept calling them and made a complaint many times and I asked them to retrieve the calls that happened between me and the customer service representative who gave me that deal, and of course nobody called back or care about my situation and every time I call them they say we don’t know what’s her name and we don’t have the conversation and we don’t know who talked to you at that time. I told them the calls should be recorded they say yes ok we will see what we can do and we will call you back and no body of course as usual ever did.I tried to cancel my account they said I have to pay full for the two phones and the bills on top of that with another extra charges on top of every thing for long distance that I didn’t even made.Now I called the loyalty department for explanation they told they will upscale the situation to the back office department but also they told me that I have another phone added to my account (means third phone) from January and I don’t have any idea about that third line. I told him that I don’t know the number you told me about that I have under my account he kept telling me you have this number and we are charging you for it.This company made me sick for real I am wasting my time and energy for five months now with no solution and I am paying because I don’t want to ruin my credit and I can’t afford to pay this much every month at all. My bills are so high and nobody is answering or resolving this big problem for me and plus, it’s their stupid agent ‘s mistake. I am so frustrated from AT&T and I don’t know what to do with this big problem!!!

If you are in the market for any ATT product, go see Kreshaun at the ATT store on West McDermott! I bought 2 phones and a watch while out of state and he has had the patience and expertise to get everything set up for me. You will not be disappointed if you do business with Kreshaun!!!

I came to this location to upgrade my phone and was helped by Micah he was very friendly and knowledgeable!

Ben got to us immediately and was great help. Thanks!

Great service in this location and the staff were great as well.

Brent was awesome and so much help. He explained everything very well.

Brent and his staff were very helpful and knowledgeable. If youre not shopping here youre not shopping at the right place!

We went on a Sunday for assistance activating new phone. Customer service representative was pleasant, professional and knowledgeable about answering questions and situations we came in with. Will go here again, if needed.

I had AT&T UVerse for my house. After not having very good service and paying a lot for it I wanted to cancel it. After they told meI wasnt going to be in a contract when I signed up now I was in one. Conveniently, they dont have my call recorded anymore. Whatever!

Very knowledgeable sales representatives! Thank you for the help, Brent!!

Went into the store to get an accessory and was having trouble deciding which one I wanted but Brent came over and helped me out and got me into one of the best protective cases I’ve ever had.

Great experience with this store. A +++ service

I went in to add a phone to my plan along with an Ipad and Apple Watch. Basically wanting to combine an existing plan with mine to reduce cost on a separate account. After looking at my existing bill and adding the 3 other devices, I was quoted that my bill would be $289/month. My previous bill had been $209. This sounded like a good idea so we proceeded to add the new devices to my existing account. Two days later I get an estimate of my new bill and the monthly cost more than double to $495. The guy helping me had talked to someone on the phone to help change my plan and that is where the quote of $289 came from. When I went back to question the new charges the guy now tells me that the type of plan I had is no longer available and the new charges are more for the exact same thing I had before. This is unexcusable customer service and very false actions on the part of AT & T to change my plan and give me a quote that is not correct and now tell me I cant get my old plan back. Dont be decieved by their tactics. Very unprofessional!!!

Dishonest sales pitch. Was here a year ago to sign up for internet, tv and home security. The salesman conveniently left out IMPORTANT details that is causing me more money than signing up with someone else!First, the prices they quoted me for the internet was $50 a month but the bill came in at about $20 more. Called in to ask and was told there wasnt such thing as a $50 plan.I had to find out the hard way that I need to apply for a seperate permit with the city for home security... again not mentioned by the salesman.Lastly, now that I have to disconnect because my house lease was over, theyre charging me about $700 for early termination. Turns out I was on a 2 year contract, never mentioned by the salesman there again. If I knew about the 2 year contract I would not have agreed because my lease was only for 1 year!

We were in and out quickly with exactly what we came in to purchase

Great service 👍, I was helped super quick and the clerk was patient in spite of my awkward request.

When customer is standing for his attention & manager continue to tell his personal story to another customer, that’s a poor customer service.

Helpful rep, I only bought car charger

Amazing experience with very helpful employees!

Went in on a Saturday, one person working with 5 people waiting. I was not waiting an hour to speak with someone..went home and called in for service instead.

The guys are awesome. Especially Sameer!!!!